This document is Stephanie Wright's LinkedIn profile. It summarizes her professional experience working in helpdesk, systems support, and network administration roles over the past decade. She is currently a network administrator at Credigy Solutions, where she supports over 150 users and continues learning towards her goal of becoming a network administrator. The profile also provides details of her past experience in operations, payroll, and server roles at Ted's Montana Grill, and lists her education and technical certifications.

2. Welcome to my LinkedIn
professional portfolio.
Technology is a beautiful thing!
Besides, we use it every day while
surfing the net, using our smart
phones, driving our cars, shopping,
email, career opportunities, finding
friends that we have lost throughout
the years, and the reasons are
limitless… I obviously strive on
Technology not only as a means of
everyday functionality, but also as a
career that I love and enjoy.
Unfortunately, like a book with a
beautiful cover but has no pages to
tell a story, technology has hidden the
personality of the people we see.
Thanks to Slideshare, I now have a
means to show you who I am, how I
got here, and my dreams of where I
hope to go! So pull up the curtain, go
beyond the monitor that separates us,
and take a peak of just what’s inside.

3. Stephanie Wright
Phone: 678-416-9577
Email: slas30263@gmail.com
An experienced Helpdesk / Assistant Network Admin currently for Credigy who has progressively continued to learn towards a Network Admin career path. One who
has also worked to attain progressively more responsible positions at my previous employer of Corporate Ted’s Montana Grill through personal investments in
education to achieve the position in Ted’s Information Systems as a beginning in a Technology venture.
Experience
1/2012 - Present – Credigy Solutions Inc., Norcross, GA
Systems Support / Network Administrator
Provide Help Desk and Network solutions for over 150 VMware environment WYSE terminals and laptop users locally and internationally as well as phone system,
mobile devices, remote access, and network support. Major duties include but not limited to trouble-shooting hardware or software issues, setting up, upgrading, and
configuring WYSE clients, desktops, laptops, printers, and servers, setting up and configuring phone extension in our Avaya GEDI, providing user training on
applications both one on one and through presentations, produced policies for end users, and providing basic network support, along with some VMWare support.
Special Projects include:
● Provide support for remote users using Junos Pulse and Duo Mobile for dual authentication.
● Manage user badges through Keyscan dedicated server.
● Project completed with the creation and maintenance of a new video server using BlueIris software with installation of Foscam cameras.
● Maintain the Avaya phone system with both VoIP and digital phones.
● Assisted in network wiring project. Symantec Backup Exec usage to report, backup servers, and restore.
● Coordinated the efforts from single monitor workstations to dual monitor workstations that included a transition from Acer thin clients to
WYSE.
● Active Directory maintenance for users including, adding, modifications, lockouts, etc.
● Work with Exchange in mailbox and distribution group creations.
● Manage tickets through OTRS
1/2004 - 2012– Ted’s Montana Grill, Inc. Atlanta, GA
Systems Support / Network Administrator
Provide Help Desk and Systems Support levels I, II, and III for over 50 desktop and laptop users and 55 restaurants as well as phone system, mobile devices, remote
access, some POS support, and network support. Major duties include but not limited to trouble shooting hardware or software issues, setting up, upgrading, and
configuring desktops, laptops, printers, faxes, and servers, setting up and configuring phone extension in our Avaya PBX, providing basic user training on
applications, invoice coding, produced policies for end users, and providing basic network support, along with some VMWare support. Special Projects include:
● Managed the upgrade of Lawson, including server, Bottomline, and BSI.
● Managed the upgrade and migration from Microsoft Office XP to Office 2007 and Office 2010.
● Completed a complete asset survey of the corporate offices for all computer related hardware and software and created a spreadsheet to
track warranties and licenses.
● Helped with installation and implementation of new IT ticketing system, Numara Track-It
● Developed and Implemented IT Policies for PCI Compliance
Payroll Assistant
Responsibilities included employee data entry into Lawson, administration of the company 401K plan including enrollment and support of account management
requests from employees. Developed and maintained various reports in Excel. In addition, I supported the payroll needs of 30 restaurants to include the handling of all
employee change requests, garnishments, terminations, and reporting, POS, and tracking. Special Projects include:
● Support of the roll out of the company’s PayCard program.
● Rewrite of the garnishment letter, forms, and internal processes.
Operations Assistant
Responsibilities included the support of 5 Regional Managers. Scheduled appointments, maintained daily calendars, coordinated travel arrangements for not only the 5
Regional Managers, but also for the 30 proprietors nationwide. Reviewed and maintained expense reports through Excel, prepared and organized training classes,
made PowerPoint presentations, coordinated arrangements for offsite meetings, collected and reported on a series of plans, schedules, and P&L's. Distributed letters
of appreciation, MVP awards, and answered all feedback from our guests as part of the Guest Relations team
Server
Upon return to work, started out with Ted's Montana Grill as a server, within 6 months time had progressed through various positions at the restaurant to include
promotion to counter server, in-store trainer and eventually to a Team Lead position.
Projects include:

4. So let’s try to do better than that and
see who the person is behind the sea of
letters!

5. A Mom
A Professional
A Fan
An Adventurer
A Wife
& a Friend

6. Team Mentor
~Mentored a line of 40 Consultants
~Customer Service to over 5000 customers
~Leadership Role
~Inventory Control
~Coordinated special events and shows
~Photoshop, PowerPoint, Excel, and Word
Customer Service
~ Handled Southeast Region
Customer Support through placing
orders and through customer calls
~Worked closely with production
and warehouse to ensure accurate
flow of customer orders
~AS400
Operator
~Received orders through AS400
~Operated: forklift, sideloader,
clamp truck, and worked on all
aspects of pressure sensitive
material line
~Managerial Roles: Safety
Coordinator, STOP Member, QA
Technician, Shipping and
Warehouse Management, ATV
operator and controller.
Physical Therapy:
Office Manager
~Managed employee and patient
scheduling
~Handled insurance claims
~Handled Collection Calls
~Filing
Aide
~Patient Rotation Schedule
~Administered: Massage Therapy, Whirlpool
Therapy, Exercise Therapy, Heat Therapy,
TENS, Cold Therapy, Burn Treatment,
Rehabilitation Training to Patients using
medical Equipment, Ultrasound

7. Previously, I had been a team member with Ted’s for over 8 years. I started out as a
Server and quickly moved up to Counter Server. After a months time I then became a
Team Lead helping to manage a restaurant with 30 plus employees. After proving my
leadership qualities and doing a cost assessment on half sours and cookies, I then
made a presentation of my findings and presented to the corporate office. The
presentation helped to further my career in the corporate office as Operations
Assistant. The presentation then was rolled out to the field and helped save the
company quite a few dollars and cents with new procedures that are still alive today.
I then received a promotion into the Payroll Department as Payroll Assistant. When I
decided to venture into the field I loved most, I used my own vacation time and funds
to achieve two IT Certifications to further my career with Ted’s as Systems Support /
Assistant Network Admin. That is a short story of where I came from and who I had
become with Ted’s.

8. I am currently a part of the Infra Team at Credigy. For the past
two and a half years, everyday has been a learning opportunity from
learning the VMware environment to building a video server and
installing Foscam cameras. I support over 150 users internally and
internationally with many opportunities to continue helping remote
users. We use a spectrum of end user hardware such as thinclients,
laptops, desktops, and even Chromebooks. We are gradually
moving towards a BYOD environment. I am continually learning
about our network to continue down the Network Admin path.

10.  Project completed to create and maintain a new video server that
included installation of Foscam Cameras
 Managed the upgrade and migration from Microsoft Office XP to
Office 2007, then upgrade from Office 2010 to 2013
 Completed Assessment Survey of the corporate office for all
computer related hardware and software
 Created inventory spreadsheet to track warranties and licenses
company wide
 Created and implemented an Asset Tag program
 Established Policies for PCI Compliance
 Assisted in the upgrade and migration of a Lawson Server
 Assisted in the upgrade and migration to new DC Server
 Support of the roll out of the company’s Paycard Program
 Developed scripting for all users through AD for shared drives
 Managed all wireless accounts with three different rollouts of
equipment and carriers
 Voted Most Valuable Team Member in the Restaurant Support
Center

11. High School Degree 2 years Core Classes
CompTIA A+ Certification Core Impact CICP
CompTIA Network + Certification Certified Professional

12. “I have known Stephanie for 5 years. She is a very conscientious employee always ready to help in any way. Stephanie
approaches problem solving thoughtfully and often comes up with a unique, yet workable solution. She would be valuable asset
to any organization.” March 27, 2012
1st Cheryl Putman, Accounting Assistant, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill
“While working in Purchasing for Ted's Montana Grill, I had the pleasure of working with Stephanie as she supported IT for the
corporate office and the 45+ TMG restaurants. Whenever I had an IT issue, Stephanie was not only knowledgeable in how to fix
the problem but she always met me with a smile and a positive attitude. Unlike some IT professionals that make you feel belittled
for your lack of IT knowledge, Stephanie is kind, patient and takes the time to answer your questions in a non-threatening way.
As such, I would not hesitate to recommend Stephanie.” November 3, 2011
1st Lauren Schuman, Manager of Purchasing, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill

13. “I worked with Stephanie for many years at Ted's Montana Grill. She is great to work with, very dependable and a self starter. I watched Stephanie set
professional goals for herself and achieve them. She can handle many tasks and is a pleasure to be around. I hope to work with her again in the future.”
February 18, 2011
1st Paul Campbell, MBA, Staff Accountant, Ted's Montana Grill, Inc.
worked directly with Stephanie at Ted's Montana Grill
“During the time I managed Stephanie, I found her to be a hardworking self-starter with great customer service skills. Stephanie continuously strives to
expand her knowledge and experience and is always willing to take on new tasks and initiatives. Her research skills and ability to develop and test
different solutions has contributed greatly to the growth of technical knowledge and skills. Stephanie would be a great addition to any technical support
staff.” January 7, 2011
1st David Curtis, Director of Finanacial Applications, Urban Brands, Inc
managed Stephanie at Ted's Montana Grill
“I had the pleasure of working with Stephanie during my eight year tenure at Ted's Montana Grill. We collaborated on various projects and based on her
work I am confident that Stephanie would be a valuable addition to any company.” January 6, 2011
1st Rachel Thompson, Purchasing, Ted's Montana Grill
worked directly with Stephanie at Ted's Montana Grill

14. “In my career at Ted’s Montana Grill I worked with Stephanie Scandrol in many different capacities. I always found her to be very professional with a
caring attitude at the same time. I watched as Stephanie excelled in some very different rolls with our company. This is a testament for many of her greatest
attributes. Stephanie was always a very honest, responsible, loyal, compliant, diligent, and hard working company representative. You could count on
Stephanie to always give her best to all her responsibilities. Because of this she was a great asset to both the restaurant support center and most importantly
the operators on the front lines. I could always count on Stephanie to respond to any questions or needs that I had in a timely manner. Stephanie was
consistent in her delivery of expected results even in the most unthankful rolls of guest recovery and IT solutions. In the present day enviornment of
increased work load with less people Stephanie always proved her worth by being willing to take on new challenges and tasks. I have no reservations
recommending Stephanie Scandrol . She will be an asset to any company allowing her to use her skills and apply her passionate approach to her work.”
May 20, 2010
1st Kris Gernentz, Regional Manager, Ted's Montana Grill
managed Stephanie indirectly at Ted's Montana Grill
“Stephanie is a dedicated self-starter who can be relied upon to complete complicated projects. In the seven years I worked with her, she never
disappointed me. She has a wonderful attitude and cares about the company as well as the team members she serves within it.” May 14, 2010
1st Susan Alvarez, CFO, Ted's Montana Grill
managed Stephanie at Ted's Montana Grill

15. Thank you for taking the time to learn a little
bit more about me and who I am. I do look
forward to meeting you face to face one day. I
want to continue learning in order to grow
personally and professionally. I love
challenges and I don’t mind taking a risk for
something I believe in. I enjoy spending my
free time with the kids through Hockey,
Volleyball, Boy Scouts, Camping, Fishing, and
SCUBA Diving . If you do not find me at a
computer you will find me outdoors enjoying
life and all it has to offer!