Anita Wyatt is an IT business professional and business analyst with over 27 years of experience managing projects, analyzing requirements, and developing training materials. She has a bachelor's degree in information systems and is pursuing a master's degree. Her experience includes roles as a business analyst, project manager, claims manager, and tax preparer. She has strong skills in areas such as project management, software requirements, business analysis, and customer needs assessment.

1. Anita K. Wyatt
Annapolis, MD 21409
Cell: 443-995-3871 │wyatt.anita@yahoo.com
PROFESSIONAL SUMMARY
I am an IT Business professional with over 27 years of success in identifying, evaluating, documenting and managing
requirements for IT system updates. I have a proven track record in managing projects, analyzing requirements,
interviewing users and stakeholders, making recommendations, writing final reports for senior management and
developing and presenting system training materials. In addition, I have a clear understanding of Business Analyst Body
of Knowledge (BABOK).
CORE STRENGTHS
• Project Management
• Program Development
• IT Security Policies &
Procedures
• IT Security Compliance
• Information Privacy
• Incident Response
• Disaster Recovery
• Threat Analysis
• IDS/IPS Analysis
• Keen Analytical Skills
• Flexible
• Exceptional Interpersonal
Skills
• Software Requirements
Development
• Business/ Data Analysis
• Extremely proficient in
Micro Soft Office
• Customer Needs
Assessment
• Testing/ Troubleshooting
• Training/Coaching
• Technical/Program
Documentation
• Conference Planning &
Vendor Supervision
• Customer Needs Assessment
• Litigation Management
• Property & Casualty Claim
Handling Experience
• Financial Management
• Excellent Oral and Written
Communications
• Self Motivated/Self Starter
• Detailed-Oriented
• Strong Ability to Multi-Task
• Problem Solver
• Team-Oriented
• Exemplary Team Building
Skills
• Strategic Planner /Strategic
Thinking
• Knowledge of the current
income tax laws
• Accounting/Financial Planning
EDUCATION
Bachelor of Arts Degree in Information Systems Administration: June 2000 GPA: 3.5 Cum Laude
Sojourner Douglass College, Baltimore, MD
• This is a project-based information systems, Website database implementation, introduction to DHTML and Java
Script, as well a mathematics based curriculum. Most of my studies focused on the branch of engineering that
pertains to the use of computers to collect, store, and share and protect information.
Masters of Information Systems Management, Pursuing - Expected Graduation TBD
University of Maryland University College, College Park, MD
Currently Enrolled: Masters Certificate in Applied Project Management: February 2016 – December 2016
Villanova University, Tampa, FL

2. A. Wyatt, Pg 2
EMPLOYMENT HISTORY:
End2End Technical Solutions Inc. August 8. 2015 - Present
Business Analyst/Test Engineer
• Created designed for technical solution to resolve business problems and tryout components of new systems
for efficiency.
• Reach out to clients and project leaders in the course of work in order to identify and evaluate user and
business requirements.
• Create and facilitate efficient and cost effective solution and analyze system specification to meet business
requirements.
• Ensure clean and accurate documentation which may include aspects such as business requirements, client
requirements, and technical specifications and write finding in a form of reports, which may be used in
professional publications.
• Ensure all documents are safely kept and accessible for future reference, and carryout routine testing of
software patches; assist with new releases, and approve all User Acceptance Testing.
• Facilitate Professional and constant communication with overall users on the status of production problems
that might arise and inform them about ways of resolving issues.
• Carryout research on how IT systems are used and suggest ways for systems improvement and efficiency.
• Exhibit strong skills and ability to troubleshoot issues quickly, and find solutions to solving them
independently in a timely manner.
• Inbuilt ability to multi-task and working on more than one issue simultaneously.
• Design and create test condition scripts to address business use and technical use cases.
• Interact with product management, project management and development teams to develop a strong
understanding of the project and testing objectives.
• Use existing tools and techniques to execute test cases and build/script new tools for performing
testing/validation function.
• Execute and analysis automation test results.
• Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
• Support production deployment of applications and perform “validation testing” during the off-hours
maintenance windows.
Anita Wyatt’s Income Tax Service October 2014 – Present
Owner/CEO
• I am a licensed income tax professional.
• Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as
prior tax return forms, income statements, and documentation of expenditures to determine forms needed to
prepare return.
• Interviews clients to obtain additional information on taxable income and deductible expenses and
allowances.
• Computes taxes owed, using adding machine, and completes entries on forms, following tax form instructions
and tax tables.
• Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns.
• Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.
• Calculates form preparation fee according to complexity of return and amount of time required to prepare
forms.
• Wrote and maintained a professional business plan.

3. A. Wyatt, Pg 3
• Service approximately 20 consistent customers ( I’m still growing this business)
• Develop and maintain the company budget.
• Provide budgetary and financial advice to customers.
• Provide investment advice to customers.
• Provide outstanding customer service.
Nationwide Insurance Company
Casualty Claim Representative August 2015 – September 2015
• Provided outstanding customer service to both internal and external customers.
• Conducted necessary and thorough liability and injury investigations.
• Handled claim files which were more complex and technical in nature.
• Analyzed relevant medical data with respect to the connection between the injury claimed and the loss.
• Maintained outstanding negotiation skills.
• Investigate claims and obtain relevant facts to determine coverage, loss and liability.
• Interact effectively with customers, insurance agents, police, attorney and other public personnel involved in
claim process.
• Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim
settlement.
• Oversee legal and medical aspects of claims.
• Document claim file activities in accurate and timely manner.
• Resolve claim issues promptly and follow-up on outstanding issues.
• Perform negotiation with insured and claimant to achieve claim settlements.
• Communicate claim status to supervisor and customers on regular basis.
• Contact outside agents for claim investigation if needed.
• Recommend claim and expense reserves.
• Work in compliance with state regulations and applicable jurisdictions.
• Perform claim assignments received from Supervisor in timely and accurate manner.
• Manage claim settlements within authority limits.
• Attend educational workshops on claim filings.
Maryland Automobile Insurance Fund (MAIF), Annapolis, MD
IT Business Analyst/Project Manager April 1989 – June 2015
• Worked with executives identify the information systems requirements.
• Acted as a liaison between MAIF and the electronic signature vendor CIC (Adobe), ensuring that all system
modifications were implemented. Interviewed members of the staff and management on system upgrades.
Managed system upgrades to ensure system compatibility with MAIF’s Policy Administration System (PAS).
• I was the Business Analyst and Project Manager on the development/implementation of PAS System. This
consisted of managing the project time, scope, and resources. I was also responsible for the obtaining business
and/or sponsor sign off on system requirements. I was the communication bridge between upper management and
vendor responsible for developing the PAS System.
• Used high-level analysis and support related to statutory requirements and compliance, agency mission, strategic
goals, business process reengineering, implementation plans, and/or integration of processes to other procedures
and disciplines.

4. A. Wyatt, Pg 4
• Created and developed the Subrogation Collection System (CARS). This process consisted of analyzing and
writing the requirements for the system, the testing of the system, and the implementation of the system. Helped
the organization go from a manual type of Subrogation collection to an automated collection system. I was
responsible for managing the project resources, managing the project scope, as well as managing the project time.
I was also responsible for assisting in the development of the project plan to complete this project. This project
took three years to develop. During the implementation of this system I was also the manager of the Subrogation
Department.
• Responsible for the administration and maintenance of Rally BrightIdea site for the entire organization.
• Responsible for maintenance of the Microsoft SharePoint site for the entire organization.
• Worked closely with the Systems Architecture team on integrating the new Policy Administration System (PAS)
to ensure accuracy when creating the software development lifecycle documents. Worked on the creation of new
modules within the new system and implemented new procedures for data transfer from the legacy system to the
new enterprise system. Also, created functional and design requirement documents.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing
systems, policies, and procedures.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for
implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes;
identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional
societies.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical
feasibility.
• Ensure resource availability and allocation.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification
techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Successfully manage the relationship with the client and all stakeholders.
• Create and maintain comprehensive project documentation.
• Worked with the vendor and the business to redesign and test the new Producer Link system to ensure the system
could handle the day to day business needs before releasing it to production.
• Worked with the compliance team on developing and establishing the framework for implementation of long
range program plans by studying past program procedures and making necessary modifications to those
procedures, policies, and regulations.
• Created seminar presentations using Microsoft PowerPoint, Visio and Internet Explorer to research industry data
for presentation slides.
Claims Manager/Claims Supervisor
• Overseeing insurance claims for personal property and/or casualty losses based on coverage, appraisal and
verifiable damage.
• Managed over 20 employees effectively. Under my supervision a high percentage of the employees I
managed moved on to higher positions within the organization.
• Developed and created training agendas for new employees and existing employees.

5. A. Wyatt, Pg 5
• Created training presentations using Microsoft Office products.
• Evaluated work performance and initiated salary adjustments and reclassifications when warranted.
• Design and implement various policies and procedures for claim handling.
• Provide services to all business requirements and ensure optimal handling of all claims and investigate all
issues and provide training for all business units.
• Evaluate all new claims and administer all data integrity data and manage communication to safety
department and monitor all claims exceeding $5000 and ensure timely closure.
• Evaluate all business units associate claims.
• Provide training to juniors to manage all outstanding claims and design an efficient duty program and
coordinate with HR team to facilitate same.
• Perform regular quarterly audits on all claim representatives.
• Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all
payment cycle to ensure compliance to all contract requirements.
• Design and maintain panel of investigators to use all TPA and prepare reports for monthly chargeback for all
business units.
• Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all
chargeback expenses and provide report to all clients and management.
• Perform investigation on all reserve increases and perform regular surveillance of all claim issues and
maintain efficient location code listing for TPAs.
• Recommend improvements in processes to increase proficiency and supervise effective resolution of all claim
inquiries.
• Schedule all internal and external audits on all claims issues and supervise processing of all billing issues.
• Oversee all electronic claims processes and evaluate all self insurance applications and prepare claims reports
and evaluate all actuarial.
Claims Representative
• Provided outstanding customer service to internal and external customers.
• Conducted necessary and thorough liability and injury investigations.
• Handled claim files which were more complex and technical in nature.
• Analyzed relevant medical data with respect to the connection between the injury claimed and the loss.
• Provided outstanding customer service to both internal and external customers.
• Conducted necessary and thorough liability and injury investigations.
• Handled claim files which were more complex and technical in nature.
• Analyzed relevant medical data with respect to the connection between the injury claimed and the loss.
• Maintained outstanding negotiation skills.
• Investigate claims and obtain relevant facts to determine coverage, loss and liability.
• Interact effectively with customers, insurance agents, police, attorney and other public personnel involved in
claim process.
• Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim
settlement.
• Oversee legal and medical aspects of claims.
• Document claim file activities in accurate and timely manner.
• Resolve claim issues promptly and follow-up on outstanding issues.
• Perform negotiation with insured and claimant to achieve claim settlements.
• Communicate claim status to supervisor and customers on regular basis.
• Contact outside agents for claim investigation if needed.
• Recommend claim and expense reserves.
• Work in compliance with state regulations and applicable jurisdictions.
• Perform claim assignments received from Supervisor in timely and accurate manner.
• Manage claim settlements within authority limits.

6. A. Wyatt, Pg 6
• Attend educational workshops on claim filings.
New York and Company, Annapolis, MD
Sales Associate/Key Holder (part time to seasonal employee) August 1994 - May 2014
• Achieved and sometimes exceeded all the established sale goals.
• I was the Brand Ambassador for the organization. I wore the store products daily to work and this actually helped
the store to increase there sales because the customers wanted to purchase the products after seeing them on me.
• I had a special ability to deal with difficult customers.
• I provided outstanding customer service to all customers.
• Managing inventory.
• Ability to work under pressure.
• Ensure that all displays reflect the store image.
• Ensure that merchandise is properly labeled and priced.
• Replenish stock on the floor from the stockroom.
• Be knowledgeable about all sections of the store and products within each department.
• Ability to operate the cash register.
• Ability to balance the cash register.
• Ability to prepare the nightly bank deposit.
• Key in helping the organization in reducing the overall store shrinkage by 20%.
• Displayed the ability to manage all employees fair and equitably.
COMPUTER SKILLS
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft SharePoint
• Microsoft Office 2013
• Skillsoft Software
• Microsoft Outlook
• Filemaker Pro
• Fox Pro
• Windows 2010
• Chrome
• Firefox
• Bing
• Internet Explorer
• Rally: Bright Idea
• Quicken Books
• Google Play
• Google Docs
• Microsoft Windows 8
• Windows XP
• Familiar with HTML and
SQL database queries
• Turbo Tax Software
• HR Block Tax Preparation
Software

7. A. Wyatt, Pg 6
• Attend educational workshops on claim filings.
New York and Company, Annapolis, MD
Sales Associate/Key Holder (part time to seasonal employee) August 1994 - May 2014
• Achieved and sometimes exceeded all the established sale goals.
• I was the Brand Ambassador for the organization. I wore the store products daily to work and this actually helped
the store to increase there sales because the customers wanted to purchase the products after seeing them on me.
• I had a special ability to deal with difficult customers.
• I provided outstanding customer service to all customers.
• Managing inventory.
• Ability to work under pressure.
• Ensure that all displays reflect the store image.
• Ensure that merchandise is properly labeled and priced.
• Replenish stock on the floor from the stockroom.
• Be knowledgeable about all sections of the store and products within each department.
• Ability to operate the cash register.
• Ability to balance the cash register.
• Ability to prepare the nightly bank deposit.
• Key in helping the organization in reducing the overall store shrinkage by 20%.
• Displayed the ability to manage all employees fair and equitably.
COMPUTER SKILLS
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft SharePoint
• Microsoft Office 2013
• Skillsoft Software
• Microsoft Outlook
• Filemaker Pro
• Fox Pro
• Windows 2010
• Chrome
• Firefox
• Bing
• Internet Explorer
• Rally: Bright Idea
• Quicken Books
• Google Play
• Google Docs
• Microsoft Windows 8
• Windows XP
• Familiar with HTML and
SQL database queries
• Turbo Tax Software
• HR Block Tax Preparation
Software