This document discusses interview and observation techniques for validating customers' concerns. It defines an interview as a face-to-face communication where questions are asked and answers given. Observation involves gathering data about customers without interacting with them. The document provides examples of when each technique would be suitable and considerations for conducting interviews and observations, such as determining objectives and choosing an appropriate location. It also outlines advantages and disadvantages of each method.
You're right, the patient's response raises concerns that require follow up from a healthcare professional. Sensitively expressing care and concern for the patient's wellbeing is important in this situation.
Demonstration in teaching involves visually showing students how to perform a process or concept. There are three guiding principles for effective demonstrations: 1) establish rapport with students to create a comfortable learning environment, 2) assume students have no prior knowledge of the topic to ensure thorough explanations, and 3) highlight key points where errors are common or tricks are important. Effective demonstrations also involve planning objectives, materials, and sequencing, as well as checking for student understanding during and after the presentation.
This document provides information on conducting market research. It begins by outlining three learning objectives: 1) introduce students to market research and its purpose/value for business planning, 2) develop students' market research skills, and 3) enable students to extract meaningful insights from findings. It then discusses the importance of knowing the target market well and lists seven basic questions for market research: why, what, which, who, when, where, and how. Finally, it provides an overview of common market research methodologies like surveys, focus groups, observation, and customer profiling.
The Art of Conducting Customer Interviews by Microsoft Prod LeadProduct School
Main Takeaways:
-Understanding types of customer interviews
.Identifying right audience for the interview
-Recognizing untold stories of customer
-To-Dos that makes interview successfu
-Don'ts to avoid during customer interviews
-Simple framework for Customer Interview Lifecycle
Market research involves gathering and analyzing information about products and services to understand potential consumers. There are three main techniques for collecting data: surveys, interviews, and focus groups. Surveys are commonly used through questionnaires or interviews and allow for sampling of populations. Interviews can be structured or unstructured and provide insightful feedback directly from customers. Focus groups are moderated discussions that generate ideas and explore users' needs.
Effective way to construct a qestionnaireKâwsär Târèk
This document discusses how to construct questionnaires. It explains that a questionnaire consists of a series of questions to gather information from respondents. Key aspects of constructing a questionnaire include deciding the type of questions, properly wording and structuring questions, sequencing questions in a logical order, piloting the questionnaire to test it, and obtaining a high response rate. The document provides guidance on writing clear, unbiased questions and designing the questionnaire for ease of use.
Usability Testing - 10 Tips For Getting It Right UsabilityTools
Do you wish to know how to:
- turn your visitors into happy clients?
- create a great product?
- deliver outstanding user experience?
- have customers who love your product, use it and spread the word?
Unlock the potential of usability testing with our tips!
This document provides guidance on how to effectively ask questions to gather user feedback. It discusses identifying goals and assumptions, engaging the right participants, formulating good open-ended questions, using follow-up questions and considering question format. Effective listening is also covered, including remaining neutral, engaging with participants and allowing silence. The overall aim is to facilitate discussions that prepare teams for gathering insightful client and user feedback.
You're right, the patient's response raises concerns that require follow up from a healthcare professional. Sensitively expressing care and concern for the patient's wellbeing is important in this situation.
Demonstration in teaching involves visually showing students how to perform a process or concept. There are three guiding principles for effective demonstrations: 1) establish rapport with students to create a comfortable learning environment, 2) assume students have no prior knowledge of the topic to ensure thorough explanations, and 3) highlight key points where errors are common or tricks are important. Effective demonstrations also involve planning objectives, materials, and sequencing, as well as checking for student understanding during and after the presentation.
This document provides information on conducting market research. It begins by outlining three learning objectives: 1) introduce students to market research and its purpose/value for business planning, 2) develop students' market research skills, and 3) enable students to extract meaningful insights from findings. It then discusses the importance of knowing the target market well and lists seven basic questions for market research: why, what, which, who, when, where, and how. Finally, it provides an overview of common market research methodologies like surveys, focus groups, observation, and customer profiling.
The Art of Conducting Customer Interviews by Microsoft Prod LeadProduct School
Main Takeaways:
-Understanding types of customer interviews
.Identifying right audience for the interview
-Recognizing untold stories of customer
-To-Dos that makes interview successfu
-Don'ts to avoid during customer interviews
-Simple framework for Customer Interview Lifecycle
Market research involves gathering and analyzing information about products and services to understand potential consumers. There are three main techniques for collecting data: surveys, interviews, and focus groups. Surveys are commonly used through questionnaires or interviews and allow for sampling of populations. Interviews can be structured or unstructured and provide insightful feedback directly from customers. Focus groups are moderated discussions that generate ideas and explore users' needs.
Effective way to construct a qestionnaireKâwsär Târèk
This document discusses how to construct questionnaires. It explains that a questionnaire consists of a series of questions to gather information from respondents. Key aspects of constructing a questionnaire include deciding the type of questions, properly wording and structuring questions, sequencing questions in a logical order, piloting the questionnaire to test it, and obtaining a high response rate. The document provides guidance on writing clear, unbiased questions and designing the questionnaire for ease of use.
Usability Testing - 10 Tips For Getting It Right UsabilityTools
Do you wish to know how to:
- turn your visitors into happy clients?
- create a great product?
- deliver outstanding user experience?
- have customers who love your product, use it and spread the word?
Unlock the potential of usability testing with our tips!
This document provides guidance on how to effectively ask questions to gather user feedback. It discusses identifying goals and assumptions, engaging the right participants, formulating good open-ended questions, using follow-up questions and considering question format. Effective listening is also covered, including remaining neutral, engaging with participants and allowing silence. The overall aim is to facilitate discussions that prepare teams for gathering insightful client and user feedback.
Test techniques. Nina Gambarte y Nerea González.Nina Carral
This document discusses and compares various common test techniques used to assess candidates, including multiple choice items, true/false items, short answer items, and gap filling items. It notes the advantages and disadvantages of each technique. Multiple choice items are described as being economical, rapidly scored, and reliable, but they only test recognition knowledge and guessing may impact scores. Short answer items contribute less to guessing and make cheating more difficult, but they reduce the number of items that can be included and scoring takes more time. Gap filling items work well for testing grammar and vocabulary when the missing words are in the provided text, but they do not work as well with discontinous grammar elements or subtle meaning distinctions.
Caitlin shares with Product Anonymous how Seek have been working with Teresa Torres to improve their product management practice with continuous discovery + use of Opportunity tree's.
The document discusses the process of designing and administering a questionnaire. It covers determining the purpose and objectives, layout, question wording and order, piloting the questionnaire, and administering the survey. The key steps include determining the research goals, creating an effective layout and question structure, testing the questionnaire on a small sample to identify issues, and properly administering the final questionnaire to obtain meaningful data.
When considering enhancements, optimizations, or planning new content development, a business should aim to better understand the informational needs, tasks, and behaviors of its consumers across all digital channels. Here are 10 tips to keep in mind when designing a behavioral research study.
User research involves observing users, understanding their behaviors and perspectives, and not directly asking for solutions. It should include seeing through users' eyes, comprehending attitudes and pain points, and using techniques like interviews, questionnaires, and experience sampling to learn. User research is a team effort that helps products launch when still young by helping teams learn from users sooner. It is not market research, usability validation, or something only done at the end.
Associate Recruitment Candidate Case Pack.pdfjohn678934
This document provides information and materials for two practice case study interviews for an associate consultant role at EY-Parthenon. The first case is about a UK sports nutrition company called Muscle Nutrition that sells protein products including protein bars. A private equity firm is interested in buying the company and expanding the protein bar business into the mainstream market. The second case is about a European prison telephony company called Calypso that provides phone and multimedia services to prisons and prisoners. A private equity firm wants to acquire a stake in the business and assess growth opportunities. The document provides background, questions, data and tips for candidates to use during the mock interviews.
This lesson discusses the importance of job interviews in the job application process. It outlines the key steps involved, including researching the company, preparing questions for the interviewer, knowing your own strengths and weaknesses based on your resume, maintaining a positive attitude and appropriate dress and behavior during the interview. The lesson provides tips for both the interview such as highlighting your strengths and benefits you can provide, and for after, including following up with a thank you note. Overall it emphasizes the significance of interview skills and preparation in securing employment.
Questionnaire, interview, observation and rating scale zunaira rafiq
In writing about your research when you have completed the project you need an explanation of your methodology so that others can understand the significance of what you have done and make sense of how it all worked. The methodology piece says why you did what you did. It also enables you to write about what you did not do and why, and about the weaknesses or limitations of your project as well as its strengths. Every research has a limitation of some sort and it is perfectly acceptable to identify the weaknesses of your own study.
This document outlines modules for customized selling skills training, including opening statements, gaining and maintaining a customer's attention, probing, listening, supporting products with features and benefits, overcoming objections, and closing sales. The six modules cover key aspects of the selling process like pre-planning, territory management, customer service, and follow up. They provide guidance on direct, purpose, assumed need, and benefit opening statements. Techniques are presented for understanding why customers lose interest and regaining their attention through actions, compliments, referrals, novelty, questions, demonstrations, humor, and promotional aids. Types of open-ended and closed-ended probing questions are defined, as well as the benefits of active listening. The funnel approach to
The document provides guidance on conducting effective interviews. It discusses preparing for interviews by creating an interview schedule and guide. The schedule tracks who will be interviewed and when, while the guide structures the questions. It also covers best practices for executing interviews, such as building rapport, asking open and closed questions, and taking detailed notes. The review involves analyzing notes to identify key findings and gaps requiring follow up.
Considerations When Planning & Conducting a Research Study.
1. Choosing the correct formative usability study setup
2. Recruiting effectively
3. Writing good test tasks
4. Remaining unbiased & facilitating ethically
5. Reporting with metrics
This document provides best practices for improving survey participation by leveraging survey design techniques. It discusses the top 7 best practices for question creation, including making questions relevant, short, straightforward, using everyday language, carefully selecting answers, and clearly defining labels. It also discusses the top 7 best practices for survey construction and execution, such as being well-timed, getting to the point, and keeping surveys short. The document provides examples and recommendations for each best practice.
The document provides guidance on conducting effective interviews through preparation with an interview schedule and guide, execution of the interviews with open and closed questioning techniques, and review of interview notes; it discusses building rapport, focusing interviews, listening, questioning, and summarizing key findings from interviews.
This document provides an overview of qualitative market research for startups. It discusses that market research is essential for startups to understand customer needs and wants. It then describes different types of qualitative research that can be used at various stages of a startup, including market validation, segmentation, and competitive analysis. The document outlines a five-step process for conducting qualitative research, including planning, preparation, fieldwork, analysis, and developing an action plan. Finally, it discusses options for startups to conduct their own research or outsource it to experts.
Summer training reports s atya pppppppppppppppppppSatya Prakash
The document discusses opportunities and threats for a company that serves over 1 billion people in more than 200 countries. Some key opportunities mentioned are expanding offerings in countries like India where the company only has 11 of over 400 products. Threats include government policies, strong competitors like PepsiCo, and reliance on distributors. The objective of the author's thesis is to study promotional schemes by Coca-Cola India and compare their merits and limitations. Research methods to be used include interviews, questionnaires, and data analysis tools like ANOVA, t-tests, bar charts and pie charts. Limitations discussed are the time-bound nature of the report and issues collecting complete questionnaire data.
Simple strategies for creating more engaging elearningCammy Bean
This document outlines 7 tips for creating more engaging e-learning content in a short amount of time. The tips are: 1) Get learner attention; 2) Provide structure using learning models; 3) Use an informal, conversational tone; 4) Focus learning objectives on actions; 5) Incorporate relevant stories and examples; 6) Include interactive elements like questions; and 7) Consider additional supporting materials outside the core course. The document encourages making content brief, direct, and focused on the learner's perspective to improve engagement and learning outcomes.
This booklet covers Step 1 Capturing Information of the five-step documentation process (Step 1 – Capturing Information, Step 2 – Structuring Information, Step 3 – Presenting Information, Step 4 –Communicating Information, Step 5 – Storing and Maintaining Information). This booklet provides some basic tips, techniques, approaches and exercises for understanding and practicing how to capture information effectively.
This document provides an overview of empathy interviews and their role in the design thinking process. It discusses different types of interviews like focus groups and skilled interviews. Empathy interviews are described as the cornerstone of design thinking, as they allow designers to understand users' needs and perspectives. Various empathy tools are introduced, such as empathy maps and the "five whys" technique. The document also includes examples of empathy interview questions. Breakout activities are proposed to have students practice conducting empathy interviews on topics like online learning apps. The goal of interviews is to generate user insights that can help identify problems and opportunities to design better solutions.
This document outlines the steps to formulating a research problem:
1. Identify a broad subject area of interest and dissect it into subareas.
2. Select the subarea of most interest and raise research questions about it.
3. Formulate research objectives by turning questions into statements using action verbs like "determine" and "identify".
4. Assess the feasibility and resources required to achieve the objectives. Considerations for selecting a problem include interest, scope, ability to measure concepts, expertise, relevance, available data, and ethics.
ENT_PS_Unit8_Lesson5_Final PEOPLE IN MARKETING MIX.pptxDesireTSamillano
This document discusses the role of people in the marketing mix of a business. It identifies people as a primary component that businesses rely on to design, produce, and deliver products to consumers. Various topics are covered, including recruitment methods, motivating employees, customer service, and training. Internal recruitment involves hiring from within the company, while external recruitment sources candidates from outside. The benefits of training programs are that they resolve weaknesses, boost satisfaction, and increase productivity. Overall, the document emphasizes that high-caliber people are essential for a business's success and growth.
This document discusses becoming responsible in relationships. It begins by stating the learning objectives are to identify ways to become responsible in a relationship, explore characteristics of healthy and unhealthy relationships. It then has an activity where the reader identifies statements as describing healthy or unhealthy relationships. Some examples of healthy relationships given are being able to make decisions together, respecting each other's feelings, and supporting each other's choices. Unhealthy relationships involve controlling the other person's time or hurting them physically/emotionally. The document emphasizes that good relationships are based on respect and honesty. It evaluates the reader's understanding and provides relationship scenarios to discuss responsible decision making.
Test techniques. Nina Gambarte y Nerea González.Nina Carral
This document discusses and compares various common test techniques used to assess candidates, including multiple choice items, true/false items, short answer items, and gap filling items. It notes the advantages and disadvantages of each technique. Multiple choice items are described as being economical, rapidly scored, and reliable, but they only test recognition knowledge and guessing may impact scores. Short answer items contribute less to guessing and make cheating more difficult, but they reduce the number of items that can be included and scoring takes more time. Gap filling items work well for testing grammar and vocabulary when the missing words are in the provided text, but they do not work as well with discontinous grammar elements or subtle meaning distinctions.
Caitlin shares with Product Anonymous how Seek have been working with Teresa Torres to improve their product management practice with continuous discovery + use of Opportunity tree's.
The document discusses the process of designing and administering a questionnaire. It covers determining the purpose and objectives, layout, question wording and order, piloting the questionnaire, and administering the survey. The key steps include determining the research goals, creating an effective layout and question structure, testing the questionnaire on a small sample to identify issues, and properly administering the final questionnaire to obtain meaningful data.
When considering enhancements, optimizations, or planning new content development, a business should aim to better understand the informational needs, tasks, and behaviors of its consumers across all digital channels. Here are 10 tips to keep in mind when designing a behavioral research study.
User research involves observing users, understanding their behaviors and perspectives, and not directly asking for solutions. It should include seeing through users' eyes, comprehending attitudes and pain points, and using techniques like interviews, questionnaires, and experience sampling to learn. User research is a team effort that helps products launch when still young by helping teams learn from users sooner. It is not market research, usability validation, or something only done at the end.
Associate Recruitment Candidate Case Pack.pdfjohn678934
This document provides information and materials for two practice case study interviews for an associate consultant role at EY-Parthenon. The first case is about a UK sports nutrition company called Muscle Nutrition that sells protein products including protein bars. A private equity firm is interested in buying the company and expanding the protein bar business into the mainstream market. The second case is about a European prison telephony company called Calypso that provides phone and multimedia services to prisons and prisoners. A private equity firm wants to acquire a stake in the business and assess growth opportunities. The document provides background, questions, data and tips for candidates to use during the mock interviews.
This lesson discusses the importance of job interviews in the job application process. It outlines the key steps involved, including researching the company, preparing questions for the interviewer, knowing your own strengths and weaknesses based on your resume, maintaining a positive attitude and appropriate dress and behavior during the interview. The lesson provides tips for both the interview such as highlighting your strengths and benefits you can provide, and for after, including following up with a thank you note. Overall it emphasizes the significance of interview skills and preparation in securing employment.
Questionnaire, interview, observation and rating scale zunaira rafiq
In writing about your research when you have completed the project you need an explanation of your methodology so that others can understand the significance of what you have done and make sense of how it all worked. The methodology piece says why you did what you did. It also enables you to write about what you did not do and why, and about the weaknesses or limitations of your project as well as its strengths. Every research has a limitation of some sort and it is perfectly acceptable to identify the weaknesses of your own study.
This document outlines modules for customized selling skills training, including opening statements, gaining and maintaining a customer's attention, probing, listening, supporting products with features and benefits, overcoming objections, and closing sales. The six modules cover key aspects of the selling process like pre-planning, territory management, customer service, and follow up. They provide guidance on direct, purpose, assumed need, and benefit opening statements. Techniques are presented for understanding why customers lose interest and regaining their attention through actions, compliments, referrals, novelty, questions, demonstrations, humor, and promotional aids. Types of open-ended and closed-ended probing questions are defined, as well as the benefits of active listening. The funnel approach to
The document provides guidance on conducting effective interviews. It discusses preparing for interviews by creating an interview schedule and guide. The schedule tracks who will be interviewed and when, while the guide structures the questions. It also covers best practices for executing interviews, such as building rapport, asking open and closed questions, and taking detailed notes. The review involves analyzing notes to identify key findings and gaps requiring follow up.
Considerations When Planning & Conducting a Research Study.
1. Choosing the correct formative usability study setup
2. Recruiting effectively
3. Writing good test tasks
4. Remaining unbiased & facilitating ethically
5. Reporting with metrics
This document provides best practices for improving survey participation by leveraging survey design techniques. It discusses the top 7 best practices for question creation, including making questions relevant, short, straightforward, using everyday language, carefully selecting answers, and clearly defining labels. It also discusses the top 7 best practices for survey construction and execution, such as being well-timed, getting to the point, and keeping surveys short. The document provides examples and recommendations for each best practice.
The document provides guidance on conducting effective interviews through preparation with an interview schedule and guide, execution of the interviews with open and closed questioning techniques, and review of interview notes; it discusses building rapport, focusing interviews, listening, questioning, and summarizing key findings from interviews.
This document provides an overview of qualitative market research for startups. It discusses that market research is essential for startups to understand customer needs and wants. It then describes different types of qualitative research that can be used at various stages of a startup, including market validation, segmentation, and competitive analysis. The document outlines a five-step process for conducting qualitative research, including planning, preparation, fieldwork, analysis, and developing an action plan. Finally, it discusses options for startups to conduct their own research or outsource it to experts.
Summer training reports s atya pppppppppppppppppppSatya Prakash
The document discusses opportunities and threats for a company that serves over 1 billion people in more than 200 countries. Some key opportunities mentioned are expanding offerings in countries like India where the company only has 11 of over 400 products. Threats include government policies, strong competitors like PepsiCo, and reliance on distributors. The objective of the author's thesis is to study promotional schemes by Coca-Cola India and compare their merits and limitations. Research methods to be used include interviews, questionnaires, and data analysis tools like ANOVA, t-tests, bar charts and pie charts. Limitations discussed are the time-bound nature of the report and issues collecting complete questionnaire data.
Simple strategies for creating more engaging elearningCammy Bean
This document outlines 7 tips for creating more engaging e-learning content in a short amount of time. The tips are: 1) Get learner attention; 2) Provide structure using learning models; 3) Use an informal, conversational tone; 4) Focus learning objectives on actions; 5) Incorporate relevant stories and examples; 6) Include interactive elements like questions; and 7) Consider additional supporting materials outside the core course. The document encourages making content brief, direct, and focused on the learner's perspective to improve engagement and learning outcomes.
This booklet covers Step 1 Capturing Information of the five-step documentation process (Step 1 – Capturing Information, Step 2 – Structuring Information, Step 3 – Presenting Information, Step 4 –Communicating Information, Step 5 – Storing and Maintaining Information). This booklet provides some basic tips, techniques, approaches and exercises for understanding and practicing how to capture information effectively.
This document provides an overview of empathy interviews and their role in the design thinking process. It discusses different types of interviews like focus groups and skilled interviews. Empathy interviews are described as the cornerstone of design thinking, as they allow designers to understand users' needs and perspectives. Various empathy tools are introduced, such as empathy maps and the "five whys" technique. The document also includes examples of empathy interview questions. Breakout activities are proposed to have students practice conducting empathy interviews on topics like online learning apps. The goal of interviews is to generate user insights that can help identify problems and opportunities to design better solutions.
This document outlines the steps to formulating a research problem:
1. Identify a broad subject area of interest and dissect it into subareas.
2. Select the subarea of most interest and raise research questions about it.
3. Formulate research objectives by turning questions into statements using action verbs like "determine" and "identify".
4. Assess the feasibility and resources required to achieve the objectives. Considerations for selecting a problem include interest, scope, ability to measure concepts, expertise, relevance, available data, and ethics.
ENT_PS_Unit8_Lesson5_Final PEOPLE IN MARKETING MIX.pptxDesireTSamillano
This document discusses the role of people in the marketing mix of a business. It identifies people as a primary component that businesses rely on to design, produce, and deliver products to consumers. Various topics are covered, including recruitment methods, motivating employees, customer service, and training. Internal recruitment involves hiring from within the company, while external recruitment sources candidates from outside. The benefits of training programs are that they resolve weaknesses, boost satisfaction, and increase productivity. Overall, the document emphasizes that high-caliber people are essential for a business's success and growth.
This document discusses becoming responsible in relationships. It begins by stating the learning objectives are to identify ways to become responsible in a relationship, explore characteristics of healthy and unhealthy relationships. It then has an activity where the reader identifies statements as describing healthy or unhealthy relationships. Some examples of healthy relationships given are being able to make decisions together, respecting each other's feelings, and supporting each other's choices. Unhealthy relationships involve controlling the other person's time or hurting them physically/emotionally. The document emphasizes that good relationships are based on respect and honesty. It evaluates the reader's understanding and provides relationship scenarios to discuss responsible decision making.
classroom observation personal development quarter 1DesireTSamillano
The document provides information about adolescent development and challenges. It discusses biological, cognitive, psychological, health, social, and identity development challenges experienced during adolescence. Significant people like parents, siblings, friends, teachers, and community leaders can help adolescents overcome challenges and develop through adolescence into adulthood. The document encourages recalling one's adolescent challenges and how they helped become a better person.
This document distinguishes between facts and opinions by providing definitions and examples of each. It defines facts as statements that can be proven true through evidence, while opinions are subjective statements about personal feelings, preferences, or beliefs. Examples are given of factual statements involving dates, numbers, science, and historical events. In contrast, opinion statements use words like "think", "prefer", "believe", and include personal judgments with words like "best" or "sweetest". The document emphasizes that facts are supported by evidence, while opinions are subjective or lack evidence. It provides exercises to practice distinguishing facts from opinions.
This document discusses different philosophical views on what constitutes a human person and their embodied spirit. It presents three main views: the unspirited body view which sees a person as just their physical body; the disembodied spirit view which sees the body and soul as separate, as proposed by Plato; and the embodied spirit view which sees the body and soul as united, as proposed by Aristotle. It explores the views of Plato, Aristotle and Thomas Aquinas on the relationship between the body and soul or spirit. Plato believed in three parts of the soul - rational, spiritual and appetitive. Aristotle saw three levels of soul - vegetative, sensitive and rational. Thomas Aquinas proposed that man is a substantial unity of body
This document discusses identifying sources of strength. It encourages participants to revisit their strengths to build self-efficacy in dealing with difficult situations. Participants are asked to identify personal, social, and emotional strengths during and after disasters or stress. They are also asked to identify internal and external sources of strength. An activity asks participants to draw a kite and write their strengths in its diamond shape sections. They also identify what or who helps them "soar" like the wind helps a kite fly. The document aims to remind participants that they have resources within themselves or others to support their recovery process.
This document discusses personal relationships and provides definitions and context. It defines key terms like relationship, personal relationships, family, love, commitment, attraction, and responsibility. It explains why personal relationships are important for health, dealing with stress, feeling richer, and longevity. Unhealthy relationships can lead to depression, decreased immune function, and higher blood pressure. The document concludes with 10 ways to express love in relationships, such as expressing gratitude, sending flowers, setting aside time, and being forgiving.
The document discusses the importance of conducting pre-feasibility and feasibility studies for entrepreneurial opportunities. It explains that a pre-feasibility study is an initial analysis of a business idea to determine if a full feasibility study is warranted. Key factors of a pre-feasibility study include assessing the market potential, technology viability, required investments, and financial forecasts. A feasibility study provides a more in-depth analysis of technical, commercial, legal, financial, and operational aspects. Together, pre-feasibility and feasibility studies help entrepreneurs evaluate the viability of a business idea and decide whether to pursue it.
The document discusses key parts of a business plan, including the introduction, executive summary, business goals, and stakeholders. It provides guidance on writing measurable goals, emphasizing the value proposition in the introduction, conveying essential information concisely in the executive summary, and identifying types of stakeholders involved in a business. Examples are given throughout to illustrate concepts like writing goals and objectives and drafting an executive summary for a bakery business plan.
PERDEV LESSON 10 ATTRACTION, COMMITTMENT AND LOVE.pptxDesireTSamillano
This document discusses personal relationships, attraction, love, and commitment. It provides learning objectives around expressing attraction, love, and commitment. It includes questions to determine ways of showing these feelings and their importance. Key components of attraction like physical attractiveness and similarity are defined. Love is described as strong affection between people based on ties, sexual desire, or common interests. Commitment refers to feelings and actions that keep partners working together to maintain a relationship. Ways to express affections and develop commitment are suggested, like staying happy, being empathetic, keeping open communication, and showing respect.
The document discusses the six main functions of the brain: cognition, perception, emotion, behavior, physical functions, and signaling. It provides examples for each function, such as thinking and memory for cognition, the five senses for perception, different emotions like happy and sad, and behaviors like sitting and walking. The functions work together to help the brain communicate with the body, respond to stimuli, and control various bodily processes and movements.
This document appears to be an incomplete presentation template that provides instructions and placeholders for customization. It includes sections for an about us, projects, and statistics. The about us section prompts the user to elaborate on who they are and what they do. The projects section includes prompts to describe projects and share images. The statistics section includes prompts for featured statistics and pricing information. The document also includes a resource page with instructions to delete before presenting, and credits for the template and stock images used.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
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How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...
_ENT_PS_Unit7_Lesson1_Final.pptx
1. Entrepreneurship
Senior High School Applied - Academic
Unit 7: Methodologies for Validating Customers' Concerns
Lesson 1
Interview and Observation
Technique
2. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
What should an
entrepreneur do to know
his or her customers’
needs?
2
3. Learning
Objective
ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
At the end of the
lesson, you should
be able to do the
following:
Validate customer-related concerns
through an interview and
observation technique.
3
3
4. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
1. In what fast-food restaurants do you and your
family mostly eat? List down at least five fast-
food restaurants.
2. What are your reasons and preferences in
patronizing these fast-food restaurants?
3. Did you experience dissatisfaction while eating
in these fast-food restaurants? Discuss why
you felt disappointed.
4
5. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Interview
An interview is a face-
to-face
communication
between two persons
where questions are
asked and answers
are given.
5
6. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Interview
6
The interviewer can have various ways of
recording the gathered information, like writing
with a pencil and paper or transcribing with a
video or audio recorder.
7. 7
How does an interview aid in
gathering information for the
business?
8. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Kinds of Interviews
Customer Interview
It is communication with customers designed to
gather information.
These gathered pieces of information are ideas
for products or services and customer
experience.
8
9. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Kinds of Interviews
Job Interview
It is a formal discussion for the purpose of
assessing the qualifications of an interviewee for
a specific job position.
This interview is a useful tool for evaluating
qualifications.
9
10. 10
How can we tell if an interview was
carried out successfully?
11. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting an Interview
11
1. Determine the objectives.
2. Outline the areas to be covered.
3. Pick the location.
4. Observe standards of etiquette.
5. Open with a standard rapport or small talk.
12. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting an Interview
12
6. Distinguish open-ended and closed-ended
questions.
7. Use notation to record impressions.
8. Hide a notepad and pen.
9. Be tactful when exploring sensitive issues.
10.Contradict with caution.
13. Remember
13
Begin the interview with open-ended
questions. As the interview
progresses, use closed-ended
questions. This is to confirm
understanding and explore in depth
the topic being discussed.
15. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Observation Technique
15
The observation technique is the process of
gathering data about customers in their natural
setting without having to interact with them.
16. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting Observation Technique
16
1. The information must be observable.
2. The subject matter contains sensitivity.
3. The behavior of interest must be repetitive.
4. The behavior of interest must have a short
duration.
17. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting Observation Technique
17
Example (1):
A consumer goods company wants to know what
a person does first thing in the morning upon
entering a bathroom after waking up. The
observation technique is not appropriate
because the person probably does not want
anyone watching him in the morning.
18. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting Observation Technique
18
Example (2):
During the Philippine elections, vote-buying is
rampant. However, when a research group
conducts a survey, only a small number of
respondents admit selling their votes. In this case,
it is better to use the observation technique to
observe what happens outside voting precincts.
19. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting Observation Technique
19
Example (3):
A canned goods manufacturer wants to know the
buying behavior of its customers. In this case, the
observation technique is highly recommended
because the canned goods section of any
supermarket is often frequented by shoppers.
20. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Considerations in Conducting Observation Technique
20
Example (4):
A fast-food restaurant wants to know if its
customers look at the menu board before
deciding on their orders. In this case, the
observation technique would yield the answer to
inquiry because the whole process takes no more
than a few minutes.
21. 21
What are the advantages and
disadvantages of the observation
technique?
22. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Advantages of Observation Technique
22
1. It allows the researcher to see what customers
do rather than rely on what they say.
2. It allows the researcher to observe the
customer in natural settings.
3. Some pieces of information are better
gathered quickly through observation.
23. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Disadvantages of Observation Technique
23
1. The researcher cannot get the reason behind
the behavior.
2. The researcher can only focus on current
happenings, which do not cover past
experiences.
3. The observation technique may be unethical to
some extent because the respondents may
not agree to be observed.
24. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Activity
Assume that you are a customer service staff of
a business offering home appliances. You are
going to conduct an interview with a customer to
assess his or her satisfaction.
Write five questions that you may ask to
measure the quality of service the business
provides.
24
25. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Questions
Part A. Answer the following questions based on
your understanding of the lesson.
1. What is meant by an interview? How is it used to
gather information?
2. In conducting an interview, what type of question
should be asked first? Explain why.
25
26. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Questions
3. What is observation technique and how is it used?
4. In preparing for an interview, should the interviewer
write the questions ahead of time and then read it as
the interview progresses? Justify your answer.
5. Why should an interviewer hide a notepad and pen
during the interview?
26
27. ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
ENGAGE EXPLORE EXPLAIN EXTEND
EVALUAT
Questions
Part B.
Analyze the given situations in the study guide.
Decide on what technique in gathering data is
applicable in every case.
27
28. Wrap Up
28
An interview is a face-to-face communication
between two persons where questions are asked
and answers are given.
The observation technique is one of the
simplest ways of gathering data about customers
in their natural setting without having to interact
with them.
30. Bibliography
Miranda, Gregorio. Basic Marketing Revised Edition. L & G Business House, 1997.
Newbold, Curtis. “How to conduct observation research.” The VCG. Accessed April 2, 2020.
https://thevisualcommunicationguy.com/2018/01/30/how-to-conduct-observations-for-
research/.
Spacey, John. “5 types of customer interview.” Simplicable. Accessed April 3, 2020.
https://simplicable.com/new/customer-interviews.
Sun, Calvin. “10 tips on conducting effective interviews.” TechRepublic. Accessed April 2,
2020. https://www.techrepublic.com/blog/10-things/10-tips-on-conducting-effective-
interviews/.
Walker, Dustin. “Start talking! How to do customer interviews that reveal priceless insights.”
Crazy Egg. Accessed April 4, 2020. https://www.crazyegg.com/blog/start-talking/.
Wright, Vicki. “Observational techniques in marketing research.” Chron. Accessed April 2,
2020. https://smallbusiness.chron.com/observational-techniques-marketing-research-
44563.html.
30
Editor's Notes
GENERAL PARTS of this presentation:
Engage- this is meant to capture the students’ attention, link their prior knowledge to the new topic, and set their expectations about the lesson.
Explore- this is meant to elicit discussion, and encourage students to explore and derive ideas from questions, scenarios, activities, or discussion.
Explain- this is meant for the teacher to use to synthesize students’ ideas from EXPLORE, and to emphasize on the key understandings needed for this lesson.
Extend- this is an optional activity meant for guided practice.
Evaluate- this is a quick check of students’ understanding of the lesson.
Wrap Up- this is a reiteration of the key concepts of the lesson.
Note to teacher:
You may discuss this in class to check prior knowledge and ideas of students about interview and observation techniques in validating customers’ concerns.
Note to teacher:
You may ask the class to do this activity, individually, by pair, or by group.
Afterwards, you may call some students to share to the class their answers.
You may process the answers given by each students so that the class can have a common understanding of the topic.
Model Answer:
An interview is a face-to-face communication between the one who asks questions and the one who answers the questions. The interviewer is the individual who asks the issue and gets the information from the interviewee who supplies the information being asked.
The interviewer must start with open-ended questions. These questions start with words such as why and how. This is to give the interviewee a chance to answer narratively. After asking open-ended questions, the interviewer may ask closed-ended questions in order to confirm answers from the interviewee.
Model Answer:
The observation technique is a qualitative method of gathering information through studying the subject under its natural environment. It is the simplest way of gathering data about the customers because the researcher does not need to interact with them. One has to simply observe the subject’s usual activity, like buying behavior.
The interviewer must create an outline of the areas he or she will cover. The interviewer does not have to write the questions and read them during the interview. It is not appropriate. The better approach is to have an outline of the areas the interviewer wants to cover. After discussing the area, it will just be crossed out.
Instead of writing at the top of the table, the interviewer must know how to keep the pad and pen on his or her lap or hide them. It is better because the interviewee will not see what the interviewer is writing.
Model Answer:
The restaurant owner may use the observation technique since it is the best approach if one has a shorter time in gathering data. The business owner will just observe if most of the customers look into the poster before making an order. Through the observation technique, the business owner may conclude if the creation of the poster for the product is effective or not.
The entrepreneur may use the interview technique in the collection of data or information. The interviewer must be prepared on what areas should be covered. Through this technique, the entrepreneur will get the information he needs, such as the preferences of his customers, the value they received in buying the product, and the areas the business will have to improve. The entrepreneur will also assess if his customers are satisfied with the product they purchased from the business.
The observation technique may be used in determining the reason why it experienced a decrease in sales. The business owner may ask one of his staff to observe in the market where the products are distributed, like in supermarkets or other outlets. The assigned staff may observe and study if consumers know and understand the benefits of the product. It is possible that the reason for decreasing sales is the lack of brand awareness. In the observation technique, the researcher will just study the customers in their usual activity and evaluate how they behave.
The interview is the most applicable technique of gathering data in this scenario. Through an interview with a customer, the researcher will get information about the preferences of the customers and their basis or principle in choosing the product. However, in using the observation technique, researchers cannot identify the customer’s preferences. They will only see that the product is saleable, but they cannot find out why the product is saleable.
Interview and observation techniques can be used in this situation, but they have differences when it comes to time or duration. If the owner has a limited time, he may use observation techniques by watching customers what type of promotion they usually avail. It can also be done through investigating using the store’s record on what promotional activities achieve high sales. However, the owner may use an interview technique, but it will require a long process because it is time-consuming to find a number of customers for an interview.