1. 100% HRDF Claimable
*Checkout the latest dates and training venues on
http://www.itrainingexpert.com/
OVERVIEW
Bad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannot
be managed and control to a minimum thus ensure the company stays on the right track of profitability.
Learn to have a clearer understanding of the credit assessment policy and its control mechanism, which
covers credit evaluation and credit limit review from iTrainingExpert.com today. This would lay down a
strong foundation to manage your company’s risks to minimize bad debts.
Collecting book debts can appear to be ‘extremely difficult’ to many people. Many people also find
collecting debts frustrating and even complicating at times when you don’t have the right strategies. By
understanding of the credit recovery policy plus acquiring of the appropriate tools, strategies and
techniques through training, collecting debts can be professionally challenging and exciting career.
In this workshop, the facilitator share his 29 years of practical experience in credit management, that is
CREDIT ASSESSMENT AND RECOVERY, the 2 important components that would outline how to carry out
the roles, functions and responsibilities appropriately to cope with the pressures, within or outside your
organization, in handling professionally issues related to debt collection and ensure the company stays on
course to achieving its goals.
LEARNING OUTCOMES
 Appreciate the important of credit policy in defining the objectives, function and responsibilities of
credit department to achieve maximum profitability from trading.
 Understand the meaning and reasons for Credit Management
 Realise the need of credit assessment due to selective risk-taking in the interests of increasing
overall profitability.
 Establish a Collection Policy that not only ensure recovery of debts, but also provide follow up
procedures in monitoring and collection of debts
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

2. SUITABLE FOR
 Credit Assistants, Executives & Managers
 Finance, Accounts & Admin. Executives & Managers
 Executives to Senior Managers
 Marketing Professionals in-charge of collection
DURATION
1 day ; 9.00am – 5.00pm
PRE-REQUISITE
Delegates are advised to bring along their prepared presentations (slides/ product demo/ sales kit).
Each participant will be sent a pre-course preparation kit prior to the course.
COURSE OUTLINE
Introduction
 The origin of credit, its role and impact on the future
The Effects of Credit
 The financial effects of credit on cost, profits, liquidity, and the effect of bad debts on profits
Credit Management
 What is credit management?
 Its objectives
 Its relationship with Sales
Credit Policy
 Define guidelines governing the operation of credit department and is divided into two parts:
 Polices
 Procedures
Credit Assessment
 Evaluation of credit risk of customers through analyzing sources of information and interpretation of
financial statements
 Covers in two parts:
 Establishing Creditworthiness
 Basic information sources
 In-depth information sources
 Credit limits & terms
 Credit Limit Review
 Ad hoc and on-going review of customers
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

3. Cash Collection
 Three parts to effective collection
 Collection Policy
 6 Collection Procedures
 Debt Collection Agencies
 Legal Action
 Planning stage, Process & remedies
METHODOLOGY
Interactive presentation, discussion, case studies
COURSE FACILITATOR
Mr. BH Soo has more than 29 years of experience, last 20 years in management level, in the field
of Credit Management. Having worked from ‘rank to file’, he has over 24 years of “hands-on”
field experience gathered from working in various industries; direct selling, manufacturing,
distribution and trading, and have diverse background in dealing with all types of customers. He
also spent 5 years of his working life in Sales to better understand the selling process before
returning to credit scenario. In the past, he worked for Kings Diary, Apex Pharmacy
(manufacturing/trading/ distribution), Renawares Pvt Ltd (MLM), Kong Loong Huat Chemicals
(Trading), Serv Touch (leasing and rental of photocopying machines).
During his years in the field of credit, he has written holistic credit policies to match the
companies’ specific requirements; outlining the ground rules governing the operation of the
credit department, effective implementation and execution of the policy. Because of his efforts,
it did not only manage the AR well (98% collection of monthly sales by 120-150 days), but also
controlling the debtors ageing of ‘150 days and above’ category to less than 5% of the total
debtors ageing. He has also conducted many in-house training for sales personnel, sales
coordinators, and collection staff on credit procedures and debts collection.
Soo is passionate about teaching as he reckons it is his social responsibility to ‘transfer the
knowledge and skills’, he has learned and acquired over the years, back to society. According to
him, there is nothing more satisfying than being able to pass down his knowledge and
experiences to the next generation. He is an energetic and highly-motivating speaker in all his
training sessions. He believes ‘people can alter their lives by altering their attitudes’. Hence, for
continuous learning, right attitude is very important. He subscribes to the philosophy of “my
attitude is my choice’. “Although I cannot change my world but I can change my attitude about it,
and lives a healthier and happier life”.
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

4. He is also an associate member of Malaysian Institute of Management, a committee member of
Association of Credit Management Malaysia and an affiliate member of Institute of Credit
Management (UK).
Education
Master of Science in Technology Management, University of Staffordshire (UK)
Bachelor in Business and Administration, University of South Australia (Australia)
Executive Diploma in Management, University of Malaya (Malaysia).
RESOURCES & BONUSSES JUST FOR YOU
You will get these bonuses & resources absolutely *FREE* when you sign-up today.
Resource #1: A comprehensive Training Manual with Workbook, Extra Learning Materials
Resource #2: Certificate of Accomplishment
Free Bonus #1: Attractive Non-Woven Document Bag
Free Bonus #2: Writing Kit That every Effective & Efficient Person Must Have
Free Bonus #3: Upon completion of the training, free follow up coaching and guidance by the trainer for
participants via email and net meeting for the next six month.
INVESTMENT
Individual: RM 790.00 per pax
Group discount: RM 690.00 per participant for a minimum of 3 participants register
together.
(Fee inclusive of refreshment and Lunch, Course Manual & Materials, Welcome pack,
Certificate of Achievement, post course evaluation)
REGISTRATION
Download Registration from www.iTrainingExpert.com /Registration
Registration Online: www.iTrainingExpert.com /Registration
This Training Programme is SBL Claimable *Subject to PSMB conditions.
We Are An Approved Training Provider (Serial No: 2059) Under SBL Scheme With
Pembangunan Sumber Manusia Berhad (PSMB/HRDF)
 All registrations MUST be accompanied with PAYMENT 14 days after the issuance of
invoice to the event.
 Completed registration form with CHEQUES should be made in favor of "THE
ENGLISH EXPERT PUBLISHING AND TRAINING" and bank in to Maybank Account
No: 5128 5700 6541. Email or fax the pay-in slip to us at info@itrainingexpert.com or
fax: +603- 8070 4164.
REGISTRATION FORM
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

5. TRAINING REGISTRATION FORM (PUBLIC PROGRAM)
Upon submission of this registration form, you undertake the Registration Policies and have read
and understood the terms and regulations.
Registration date: ________________________________________________________
Training Programme Title: _________________________________________________
Training Programme Date: _________________________________________________
Fee per pax (RM): ___________________________Total (RM) ____________________
Meal preference: Vegetarian Normal
No Participants Name Designation Contact No Email
(Handphone)
1
2
3
4
Company Name: _________________________________________________________
Address: ________________________________________________________________
________________________________________________________________________
Telephone : _________________ Fax : _____________________
E-mail : ____________________________________________
Contact Person
Name : ________________________________ Designation : _____________________
Telephone : _________________________ Fax : ____________________________
Mobile:_____________________ Email: _____________________________________
________________________________
Authorised Signature Company Stamp
Terms and Condition:
1. Quotation and Invoice will be issued for your payment. Please make cheque payable to: THE
ENGLISH EXPERT PUBLISHING AND TRAINING. Bank into Maybank Account 5128 5700 6541. Email
or fax the payment slip back to us for confirmation.
2. We reserve the right to change the date or venue, and to cancel the training program should
circumstances beyond our control arise. We shall inform participants of the changes.
3. The course offered is SBL claimable under HRDF.
4. By submitting the registration form, you have fully read and understand the policy stated.
PLEASE FAX THIS FORM TO +603-8070 4164 or email to info@itrainingexpert.com
For enquiry, please contact us at +603 8075 9056
Download softcopy from www.iTrainingExpert.com/Registration
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

6. CANCELLATION OF REGISTRATION POLICY
Should you wish to cancel your registration, a request should be sent to info@itrainingexpert.com stating your
name, organization, contact details (postal and email address, telephone and fax numbers), and your
registration reference number.
 All cancellations will incur a 10 per cent administration fee
 Cancellations made less than seven working days before the training event will not be eligible for a
refund.
 For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a full
refund.
 If you cannot attend an event, you can nominate a substitute at any time without payment of an
administration fee.
PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances
beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/
topics/ dates if necessary.
PAYMENT DETAILS
Payment is required within 14 days upon receipt of the invoice. Confirmation letter will be issued to participants
once payments have been received. All payments must be banked into the organiser’s bank account and email or
fax payment slip as proof of payment.
For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of
the program.
ORGANIZER’S RIGHT TO CANCEL OR RESCHEDULE
We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a
program or course, a full refund of the amount paid for the program or course will be issued or applied as a
credit toward a rescheduled program or course.
We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel
reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profits
resulting from the rescheduling or cancelling a program or course.
Email to info@itrainingexpert.com with any questions or concerns.
THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com