Unlocking Organizational Potential: The Essence of Human Resource Management ...
Employee Engagement Guide
1.
2. What is employee engagement ?
Why employee engagement is more important ?
Which are those practices which
increases employee engagement ?
How to implement or Conduct the employee
engagement activity ?
Q-12 Survey question
3. Definition
The extent to which employees enjoy and believe in
what they do , feel valued for it , and are willing to
spend their Discretionary Effort to make organization
successful.
Discretionary Effort
The level of effort people could give if they wanted to ,
but above and beyond the minimum required.
4. Individual Value
Doing interesting work , learning & growing .
Focused Work
Clear direction , efficient work , Processes and defined
performance standard .
Interpersonal support
High level of trust ,Co-operation and support.
5. It affects on following things
Profitability
Earning per share ( EPS )
Operating Income
Net Income
Profit Margins
Customer Satisfaction
Sales
6. There are 11 essential practices for leaders to increase
employee engagement .
1. Connection
Leaders must show that they value employees.
Employee engagement is a direct reflection of how
employee feel about their relationship with boss .
7. 2. Career / Development
Leaders should provide challenging & meaningful work with
opportunities for career advancement .
3.Clarity
Leaders must communicate a clear vision .
People want to understand the vision that senior leadership
has for the organization and the goals that leaders or
departmental heads have for the division , unit or team .
4. Convey
Leaders must clarify their expectations about employees and
provide feedback on their functioning in the organization.
8. 5. Congratulate
Exceptional leaders give recognition and they do so a lot .
They coach and Convey .
6. Contribute
People want to know that their input matters and that they are
contributing to the organizations success in a meaningful way
.
7. Control
Employees value control over the flow and pace their jobs ,
and leaders can create opportunities for employees to exercise
this control .
9. 8. Collaborate
Great leaders are builders .
They create an environment that fosters trust and
collaboration .
9. Credibility
Leaders should strive to maintain a company's reputation and
demonstrate high ethical standards
10 . Confidence
Good leaders help create confidence in a company by being
exemplars of high ethical and performance standard .
10. 11. Communication
Effective leaders convey a clear description of “ what's going
on “ within the organization .
Behaviors of engaging leaders and
managers
Communicates , makes clear what's expected.
Listens to others , Values and involves team .
Supportive , shows active interest in others.
Target-Focused .
Shows empathy , Good leadership skills .
Clear strategic vision , Respected .
11. We need to conduct one survey about what employee
think about our organization ?
We have to provide training to leaders how they can
engage the employee ?
We can keep competition , trips , camps and some
interesting activities so , employee can release their
stress .
Team wise recognition , gifts , goodies.
Opportunities to grow in our organization .
12. 1.Do you know what is expected at work ?
2. Do you have the materials and equipment to do
your work right ?
3. At work , do you have the opportunity to do what
you do best every day ?
4. In the last seven days , have you received
recognition or praise for doing good work ?
13. 5. Does your supervisor, or someone at work , seem to
care about you as a person ?
6. Is there some one at work who encourages your
development?
7. At work ,do your opinions seem to count ?
8. Does the mission / purpose of your company make
you feel your job is important ?
14. 9. Are your associates ( fellow employees)
committed to doing quality work?
10. Do you have a best friend at work ?
11. In the last six months , has someone at work
talked to you about your progress?
12 . In the last year , have you had opportunities to
learn and grow ?