The document discusses the importance of employee engagement and learning culture, highlighting key characteristics of an engaged workforce and the detrimental effects of disengagement, particularly due to poor leadership. It offers strategies for organizations to improve engagement, such as utilizing data, training managers, and fostering an inclusive culture that values communication and personal growth. The document also emphasizes the financial implications of employee disengagement, suggesting that engaged employees significantly contribute to organizational performance.

1. Employee Engagement + Learning Culture
A TRUE LOVE STORY

2. Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary
BIZLIBRARY.COM

3. 4,000+ Courses. 25 Topic Areas. Unlimited Access.

4. POLL QUESTION
What’s the
biggest
challenge to
employee
engagement
you’re facing?
A.
The quality of training
and learning
opportunities.
B.
The support from the
employee’s direct
supervisor/manager.
C.
Compensation and
benefits.
D.
Career advancement
opportunities
E.
Something else.

5. WHAT YOU’LL LEARN:
1. What is engagement and why it’s important.
2. Key characteristics of an engaged culture.
3. What can we do to improve engagement.
4. Key managerial competencies and challenges.
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6. 25M respondents
195 countries
16 major industries

7. ENGAGED employees exhibit a “profound
connection” to their employer. Some
commentators view engagement as the level of
discretionary effort these employees exert.
NOT ENGAGED are those employees who are
emotionally “checked out.” These are the
employees who simply go through the motions.
ACTIVELY DISENGAGED are those employees
who aren’t just unhappy at work. These are
employees who are actually undermining the
efforts of those around them. These are the
employees whose attitudes are contagious and
pose real risks to organizations.

8. Problems with direct supervisors
account for 49% of disengaged
employees.
30%
60%
ACTIVELY
DISENGAGED
ENGAGED
SOURCE: EMPLOYEE ENGAGEMENT
VS. DISENGAGEMENT,
CUSTOMINSIGHT DEC. 2012
10%
DISENGAGED
Nearly 1/3 of employees think their managers fail to effectively
communicate goals.
40% of employees say they don't receive regular, clear feedback on
their performance from their manager.
SOURCE: GALLUP

9. Active employee
disengagement costs the
U.S. economy $450 billion to
$550 billion per year.

10. Results Over One Year
ENGAGEMENT
HI
LO
Operating
income
+19%
-33%
Net Income
+13%
-4%
EPS
+28%
-11%
SOURCE: TOWERS PERRIN

11. ENGAGEMENT
IS NOT…

12. Why do employees quit? What
disengages them?
Brick-and-mortar companies can’t love
or hate people…
Disengaged employees act like they’ve
been hurt—as if something has been
done to them personally. In fact, the
leading cause of attrition and
disengagement is poor leadership.

13. CHARACTERISTICS OF AN
ENGAGED CULTURE
Leadership buy-in
Supervisors truly care
Link my job to organization success
Meaningful work
Motivation
Have the resources
Have the training
Get feedback
Get recognized
Personal growth
Career advancement

14. Elements of a Learning Culture
1.
Holistic thinking
2.
Integrated learning
3.
Capacity for change
and improvement
4.
Focus on collaboration
5.
Personal commitment

15. WHAT CAN ORGANIZATIONS DO TO IMPROVE
EMPLOYEE ENGAGEMENT?
1.
Work with data.
2.
Focus on engagement at multiple levels – senior
leadership and grass roots.
3.
Select the right managers.
4.
Train and coach managers on key skills and strategies that
lead to employee engagement.
5.
Define engagement in realistic and everyday terms.
6.
Find ways to connect to every employee.

16. Stay Interviews
• Employee
engagement.
• Personalized
interaction.
• Focus on key
employees.
• Opportunities for
improvement.
• Action-oriented.
• Focus on positive.

17. MAJOR MANAGERIAL SKILLS GAPS
1. Coaching
2. Performance appraisals
3. Developing others
4. Managing change
5. Communications
6. Business acumen
Bersin by Deloitte , Current Capabilities by Role, December 2011

18. Emotional Intelligence
Coaching
Communication
Delegation

19. Emotional Intelligence
Our ability to understand and monitor our own feelings and
emotions, and the feelings and emotions of those around us.
• Enable people to
work together
towards common
goals
• Motivations, needs
perspectives

20. Coaching
Effective Conversations.
• “Ask vs. Tell”
approach.
• Focus on the
employee and not
on tasks.
• Accountability,
action and
outcomes.

21. Communication
Message and method are appropriate to the situation and
desired results.
• Giving feedback
• Keeping employees
connected
• Maintaining
relationships

22. Delegation
The right tasks to the right people.
• Shift in thinking from
“dumping”
• Demonstrates
managers
confidence in
employee
• Focus on strengths

23. DIFFERENT TYPES OF EMPLOYEES
NEED DIFFERENT ENGAGEMENT
STRATEGIES…
Generations
Career Stage
Remote Employees
Team Size
Organizational Size

24. PLAYING TO EMPLOYEE
STRENGTHS

25. …
employees who feel engaged at work
and who are able to use their strengths
in their jobs are more productive and
profitable and have higher quality work.
SOURCE: Gallup Study, 2013 State of the American Workplace

26. Extrinsic vs. Intrinsic
Motivation
• Mastery
• Autonomy
• Meaning

27. Some recommended resources…
Employee Engagement Video Series.
Ridiculous or Strategic?
The Business Case for Engagement
Measuring Employee Engagement
Managing for Engagement
Creating an Engaged
Organization
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28. DELEGATION
Delegating - Strengthen your leadership capabilities through
delegation (2 minute, Video Course and Competency
Toolkit)
Developing Employees through Delegation (15 minute,
Scenario-Based eLearning Course)
Q&A: Delegating and Empowering (13 minute, Video
Course)
A Leader’s Guide to Delegating (23 minute, Video Course)
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29. COMMUNICATION
Telecommuting Basics: Communication Strategies for the
Remote Employee (60 minute, eLearning Course)
Business Etiquette: Written Communications (7 minute, Video
Course)
Global Scenarios Series: Building the Virtual Team (18 minute,
Video Course)
BIZLIBRARY.COM

31. Free trial of the BizLibrary Collection or Demo
5,000+ Courses. 25 Topic Areas. Unlimited Access.
Cloud-based learning and performance management.
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