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© Copyright 2009 360Solutions, LLC. All rights reserved.
Employee Engagement
White Paper
Moving Past the Corporate Catch Phrase - Delivering On -Target Results
© Copyright 2009 360Solutions, LLC. All rights reserved.© Copyright 2009 360Solutions, LLC. All rights reserved.
U N I Q U E F A C T O R S
Establishing and strengthening
emotional bonds between the
organization and employees is not a
new concept by any means. It goes
without saying, today’s marketplace
is extremely competitive. Strategic
advantages that set one organization
apart from another are hard to come
by. However, one unique factor every
organizationpossessesisitsemployees
with their unique backgrounds
and personal experiences.
Whether or not an organization
embraces this strength is a separate
issue altogether. Employees can be
a company’s greatest asset. It has
been proven time and time again
that investing in the recruiting,
development and retention of these
assets provides exponential returns.
EVERYONE PARTICIPATES:
FROM THE GROUND UP
It is important to note that employees
alone do not drive engagement. The
entire organization, its managers and
its employees comprise the level of
engagement. For engagement to truly
“work” employees must both feel
satisfied and produce quality work.
In other words, employees need to
be happy and productive. Managers
must communicate and lead their
employees toward the goals of the
organization. Surveyshaveshownthat
managers do not feel communication
is a job responsibility, but this is not
the case. Organizations and leaders
must set forth clear visions and goals.
They need to encourage the spread of
this vision throughout the company.
“The sum is greater than
the sum of its parts.”
- Aristotle
ORGANIZATIONAL STRENGTH
OR CORPORATE BUZZ WORD
“To capture the hearts of our
employees, it is essential that we tell
them what we stand for and where we
are going,” according to Jim Harris in
his book Getting Employees to Fall in
Love With Your Company.
Perhaps the companies of old were on
to something; long live the life long
employee. Employee engagement
is not a new buzz word or an old
adage that is being revisited. Simply
stated it is an approach to business
and employees that is producing
exceptional results.
Simply having a mission statement
or employee program does not
constitute change. Mentalities and
attitudes must be altered for the better
in order for this belief of employee
engagement to take hold and thrive
within an organization. Proper
training, marketing and support
are mandatory for engagement to
thrive in any corporate culture.
© Copyright 2009 360Solutions, LLC. All rights reserved.
THE IMPORTANCE OF EMPLOYEE ENGAGEMENT
Go beyond catchy slogans and shallow efforts to keep employees on-target. True employee
engagement not only requires, but demands a comprehensive, strategic approach that creates positive,
lasting results when implemented effectively. Employee engagement encourages productive and
dedicated team members with vested interest in the company, managers motivated by positive
results and a bottom line that benefits from increased employee retention and efficient operations.
Simply stated, employee engagement is vital to building and maintaining a successful organization.
BREAKING DOWN THE LEVELS OF ENGAGEMENT
According to the Gallup Organization, employees fall into one of three levels of engagement:
Actively Disengaged- employees who are fundamentally disconnected from their job. Disengaged
employees are not only unproductive, but their attitudes and perceptions spread through the company,
resulting in poor performance, lowered job satisfaction and decreased productivity from others.
Not Engaged Employees - employees who simply come to work for a paycheck and complete
their perceived job or function for the company. Day in and day out, these employees are not
cheerleaders for the company or its objectives; however, they are not obstacles either. In some
instances, these employees are referred to as the “blind followers” or “sheep”. Who will they follow?
Actively Engaged - employees who stand out among the others. Actively engaged employees
are strongly aligned with the organization’s objectives and goals and care about the company’s
success. They are always looking for ways to improve the company, as well as themselves.
TRADITIONAL MANAGEMENT
From: Directing and Doing
1. Solving it; “answer man”
2. Doing it yourself; “If you want
something done right...”
3. Over-directing and micro-managing
4. Arbitrarily mandating goals
5. Experting it: “You can’t do it
without me”
6. Being the quality judge and jury
7. Playing the “God” role
8. Protecting turf
9. Over-dependence on detailed policies
1. Facilitating problem solving
2. Effective delegation
3. Helping others learn from mistakes
4. Providing leadership for goal setting
5. Developing technical confidence
capability: “You can do it”
6. Being a quality coach
7. Supporting as a helpful resource
8. Linking team to broader organization
systems; bridging barriers
9. Being tough and clear about a few key
directions and principles
To: Developing and Leading
EMPOWERING LEADERSHIP
© Copyright 2009 360Solutions, LLC. All rights reserved.© Copyright 2009 360Solutions, LLC. All rights reserved.
1. Role description: The first thing that people
need is a definition of the responsibilities they
will assume.
2. Boundary conditions: What should be the
parameters within which people fulfill their
responsibilities? These include:
• Expectations/results can be qualitative or
quantitative.
• Non-negotiables define givens or limits
that cannot be crossed in fulfilling a
responsibility.
• Authority is the level of autonomy that one
has in carrying out a task. There are five
levels of authority, and how much authority 	
one has depends upon their experience
and capability.
	 Level 1: Act when directed
	 Level 2: Act after approval
	 Level 3: Act after consultation
	 Level 4: Act and report
	 Level 5: Act autonomously
• Time guidelines are any and all time
constraints that guide the task (milestone
events, project completion, length of time a
person assumes a role, etc.).
3. Knowledge and information: People
must have knowledge and access to
information if they are to take on
additional responsibilities.
4. Skills: People also need additional
training and skills to be successful with
new responsibilities. For example, they
may need to learn how to read a budget
or enter data into a computer.
5. Resources: These can include tools and
equipment as well as reports, technical
experts, etc.
6. Support: Support is emotional and
psychological. It is letting people know
that you trust their ability to handle
a task. It is okay for them to make
mistakes; and you will be available to 	
talk with them as necessary.
ELEMENTS OF EMPOWERMENT
	
THE 6 ELEMENTS OF EMPOWERMENT
Employee Engagement is a pressing topic present in every industry. Engaged employees have a direct
correlationwithanorganization’sbottomline. Employeeengagementisresponsibleforimprovedfinancial
results, increased customer satisfaction rates, higher productivity, and better employee retention rates.
Companiescannolongerchoosewhetherornottoengageemployees;itissimplyavitalelementforsurvival.
© Copyright 2009 360Solutions, LLC. All rights reserved.
ENGAGEMENT IN ACTION
To address the many needs of employee
engagement, 360Solutions has developed
a hands-on approach to addressing
each of the involved aspects.
The first step is gaining an understanding of
the current level of employee engagement.
This is attained through employee feedback.
This can be done formally or informally;
however, we suggest a more accurate
approach through a well-structured
employee engagement survey, focus groups
and employee assessment instruments.
The results of employee assessments help
identify specific problem areas, allows us to
tailor your employee engagement program
to the unique needs of your organization.
Program buy-in needs to occur at the senior
level first. This is achieved and delivered
through a half or full day interactive
briefing with executive management to
outline the program purpose, the key
elements of employee engagement
and success factors, and to build
a support structure to ensure
successful program results.
The core of the employee engagement
program is facilitated in group sessions,
with your managers, through a two to
three day professional development
training series. Participants engage in an
interactive learning environment to help
them develop the skills and give them the
tools needed to foster the development
of more highly engaged employees.
Employees also play a key role in the
program – they learn, through a one to two
day seminar, about the value of personal
responsibility and accountability, and how
their contributions impact engagement,
others’performances, and the organization’s
success. Company leaders are responsible to
their employees for employee engagement.
However, each employee is ultimately
responsible for his or her own engagement.
Employee
Engagement
Developing
the Plan
1
Crafting a
Working
Environment
2
Supporting
Employee
Development
3
Coaching
Employees
4
Maintaining
Engagement
5

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Employee Engagement White Paper by 360Solutions

  • 1. © Copyright 2009 360Solutions, LLC. All rights reserved. Employee Engagement White Paper Moving Past the Corporate Catch Phrase - Delivering On -Target Results
  • 2. © Copyright 2009 360Solutions, LLC. All rights reserved.© Copyright 2009 360Solutions, LLC. All rights reserved. U N I Q U E F A C T O R S Establishing and strengthening emotional bonds between the organization and employees is not a new concept by any means. It goes without saying, today’s marketplace is extremely competitive. Strategic advantages that set one organization apart from another are hard to come by. However, one unique factor every organizationpossessesisitsemployees with their unique backgrounds and personal experiences. Whether or not an organization embraces this strength is a separate issue altogether. Employees can be a company’s greatest asset. It has been proven time and time again that investing in the recruiting, development and retention of these assets provides exponential returns. EVERYONE PARTICIPATES: FROM THE GROUND UP It is important to note that employees alone do not drive engagement. The entire organization, its managers and its employees comprise the level of engagement. For engagement to truly “work” employees must both feel satisfied and produce quality work. In other words, employees need to be happy and productive. Managers must communicate and lead their employees toward the goals of the organization. Surveyshaveshownthat managers do not feel communication is a job responsibility, but this is not the case. Organizations and leaders must set forth clear visions and goals. They need to encourage the spread of this vision throughout the company. “The sum is greater than the sum of its parts.” - Aristotle ORGANIZATIONAL STRENGTH OR CORPORATE BUZZ WORD “To capture the hearts of our employees, it is essential that we tell them what we stand for and where we are going,” according to Jim Harris in his book Getting Employees to Fall in Love With Your Company. Perhaps the companies of old were on to something; long live the life long employee. Employee engagement is not a new buzz word or an old adage that is being revisited. Simply stated it is an approach to business and employees that is producing exceptional results. Simply having a mission statement or employee program does not constitute change. Mentalities and attitudes must be altered for the better in order for this belief of employee engagement to take hold and thrive within an organization. Proper training, marketing and support are mandatory for engagement to thrive in any corporate culture.
  • 3. © Copyright 2009 360Solutions, LLC. All rights reserved. THE IMPORTANCE OF EMPLOYEE ENGAGEMENT Go beyond catchy slogans and shallow efforts to keep employees on-target. True employee engagement not only requires, but demands a comprehensive, strategic approach that creates positive, lasting results when implemented effectively. Employee engagement encourages productive and dedicated team members with vested interest in the company, managers motivated by positive results and a bottom line that benefits from increased employee retention and efficient operations. Simply stated, employee engagement is vital to building and maintaining a successful organization. BREAKING DOWN THE LEVELS OF ENGAGEMENT According to the Gallup Organization, employees fall into one of three levels of engagement: Actively Disengaged- employees who are fundamentally disconnected from their job. Disengaged employees are not only unproductive, but their attitudes and perceptions spread through the company, resulting in poor performance, lowered job satisfaction and decreased productivity from others. Not Engaged Employees - employees who simply come to work for a paycheck and complete their perceived job or function for the company. Day in and day out, these employees are not cheerleaders for the company or its objectives; however, they are not obstacles either. In some instances, these employees are referred to as the “blind followers” or “sheep”. Who will they follow? Actively Engaged - employees who stand out among the others. Actively engaged employees are strongly aligned with the organization’s objectives and goals and care about the company’s success. They are always looking for ways to improve the company, as well as themselves. TRADITIONAL MANAGEMENT From: Directing and Doing 1. Solving it; “answer man” 2. Doing it yourself; “If you want something done right...” 3. Over-directing and micro-managing 4. Arbitrarily mandating goals 5. Experting it: “You can’t do it without me” 6. Being the quality judge and jury 7. Playing the “God” role 8. Protecting turf 9. Over-dependence on detailed policies 1. Facilitating problem solving 2. Effective delegation 3. Helping others learn from mistakes 4. Providing leadership for goal setting 5. Developing technical confidence capability: “You can do it” 6. Being a quality coach 7. Supporting as a helpful resource 8. Linking team to broader organization systems; bridging barriers 9. Being tough and clear about a few key directions and principles To: Developing and Leading EMPOWERING LEADERSHIP
  • 4. © Copyright 2009 360Solutions, LLC. All rights reserved.© Copyright 2009 360Solutions, LLC. All rights reserved. 1. Role description: The first thing that people need is a definition of the responsibilities they will assume. 2. Boundary conditions: What should be the parameters within which people fulfill their responsibilities? These include: • Expectations/results can be qualitative or quantitative. • Non-negotiables define givens or limits that cannot be crossed in fulfilling a responsibility. • Authority is the level of autonomy that one has in carrying out a task. There are five levels of authority, and how much authority one has depends upon their experience and capability. Level 1: Act when directed Level 2: Act after approval Level 3: Act after consultation Level 4: Act and report Level 5: Act autonomously • Time guidelines are any and all time constraints that guide the task (milestone events, project completion, length of time a person assumes a role, etc.). 3. Knowledge and information: People must have knowledge and access to information if they are to take on additional responsibilities. 4. Skills: People also need additional training and skills to be successful with new responsibilities. For example, they may need to learn how to read a budget or enter data into a computer. 5. Resources: These can include tools and equipment as well as reports, technical experts, etc. 6. Support: Support is emotional and psychological. It is letting people know that you trust their ability to handle a task. It is okay for them to make mistakes; and you will be available to talk with them as necessary. ELEMENTS OF EMPOWERMENT THE 6 ELEMENTS OF EMPOWERMENT Employee Engagement is a pressing topic present in every industry. Engaged employees have a direct correlationwithanorganization’sbottomline. Employeeengagementisresponsibleforimprovedfinancial results, increased customer satisfaction rates, higher productivity, and better employee retention rates. Companiescannolongerchoosewhetherornottoengageemployees;itissimplyavitalelementforsurvival.
  • 5. © Copyright 2009 360Solutions, LLC. All rights reserved. ENGAGEMENT IN ACTION To address the many needs of employee engagement, 360Solutions has developed a hands-on approach to addressing each of the involved aspects. The first step is gaining an understanding of the current level of employee engagement. This is attained through employee feedback. This can be done formally or informally; however, we suggest a more accurate approach through a well-structured employee engagement survey, focus groups and employee assessment instruments. The results of employee assessments help identify specific problem areas, allows us to tailor your employee engagement program to the unique needs of your organization. Program buy-in needs to occur at the senior level first. This is achieved and delivered through a half or full day interactive briefing with executive management to outline the program purpose, the key elements of employee engagement and success factors, and to build a support structure to ensure successful program results. The core of the employee engagement program is facilitated in group sessions, with your managers, through a two to three day professional development training series. Participants engage in an interactive learning environment to help them develop the skills and give them the tools needed to foster the development of more highly engaged employees. Employees also play a key role in the program – they learn, through a one to two day seminar, about the value of personal responsibility and accountability, and how their contributions impact engagement, others’performances, and the organization’s success. Company leaders are responsible to their employees for employee engagement. However, each employee is ultimately responsible for his or her own engagement. Employee Engagement Developing the Plan 1 Crafting a Working Environment 2 Supporting Employee Development 3 Coaching Employees 4 Maintaining Engagement 5