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13. Key Issues
Based on the analyses made, the following key issues are drawn.
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• BNPL has fully digital operating landscape that enables superior customer experience and business efficiency. Thus, it is expected to capture a significant portion of the market with strong growth prospect;
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• The market need assessment shows that there is a demand of BNPL financing and almost all interviewed sampled organizations were voluntary to give their employees information when requested by the bank;
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• There are five BNPL financing models that are widely applicable. Partnering with Fin-tech to build BNPL solution and Rent out balance sheet are the best models that CBE can adopt right now. Furthermore, the Bank may entertain integrating installments in to credit cards. Acquiring a BNPL company and Rent a technology can also be adopted in line with the banks business model and when the need arise by the market;
• Currently, two local potential fin-tech companies EAGLELION System Technology (Dube Pay) and Seregela PLC approached and show an interest and signed memorandum of understanding to work with CBE through the two business models;
• The expected benefits of BNPL financing for the CBE are the loan is short term; it address the needs of credit access of retail customers; increase and diversify the credit portfolio; and the bank will have a special product that calls for and held its retail customer fr
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2. About
Revolv
We help organizations build a culture
that sustainably commits clients,
engages staff and allows the
organization to be agile.
We connect strategy with identity.
3. About
Revolv
We work on four domains:
Revolv
your culture.
Revolv
your leaders.
Revolv
your teams.
Revolv
your self.
5. About Thomas Geusens
Recruiting workforce with
Randstad - 2006
Team coach & alignment
facilitator - 2008
Co-founder of Streetwize - 2010
Bringing street skills to
companies
Founder of Revolv - 2016
6. About Ellen Van Beek
Advocaat Balie Antwerpen
Advisor Kabinet Port of
Antwerp
Department Head Change,
Communication & L & D
Department Head Order & Trade
Digitalisation & near shoring
9. Disengagement – trends
Disengagement is defined as “the level of an employee’s psychological disconnection with their
organization”.
37%
44%
45%
Stay
Strive
Says negative things about their organization and acts as
non-advocates
Intends to leave their organization in the long run
Is not motivated to give their best efforts to help the
organization succeed
2 ptns
Say
2 ptns
12. Employee
Empowerment
• Emerged from opposition movements like the civil rights
movement and the women’s movement and is originally about
emancipation
• Brazilian scientist and philosopher Paulo Freire is one of the
founders of the concept
• Freire created the basis for a dialogue between leaders and
employees about limiting work conditions
• Only emerges when people, together, try to break seemingly fixed
patterns in their work environment and expand their possibilities
for action.
13. Employee
Empowerment
Empowerment doesn’t start with big words
but with small actions
Like storm with a soft whisper in the garden
Or the cat who gets crazy in the head
Like large rivers
with a small source
hidden in the woods
Like a sea of fire
with the same match
that lights a cigarette
Like love with a glympse
a touch something that strikes you in a voice
Asking yourself a question
That’s how empowerment starts
And then asking that question to someone else.
(after a poem of Remco Campert)
16. Cultural Fit
4P® framework maps 4 universal sets of
values: process, performance, people
and pioneer.
Within organizations these values
determine the convictions people have
about how to run an organization
properly and how to behave accoringly.
As such these values determine the
culture of the organization and all its
expressions: the leadership, the strategy,
the organizational structure , the
business practices (eg: governance,
performance management, reward, etc),
the rituals and the symbols.
Within individual employees these values
determine their motivational profile:
their beliefs, mindsets, goals, ambitions,
core talents and the cultures in which
they can thrive or not.
Engagement happens when there is a fit
between identity and strategy. Where
this fit is lacking, or under pressure, an
intervention is necessary.
4P®
19. Leadership
Leaders who do not act dialogically,
but insist on imposing their
decisions, do not organize people,
they manipulate them.
- Paulo Freire
20. Formal
Leadership
It’s widely assumed that formal
leaders have a huge impact on
(dis)engagement.
Goleman (2004). What makes a
Leader? Harvard Business Review.
21. Formal
Leadership
Correlation between leadership styles
and engagement.
0,54
0,44
-0,18
0,32
-0,29
0,57
Correlation between leadership styles and engagement
Goleman
Affiliative Coaching Coercive Democratic Pacesetting Visionary
22. - 360° feedback & dashboards
- affiliative leadership: human contact, trust & vulnerability
- coaching leadership: empathy & creative thinking
- visionary leadership: purpose & storytelling
- democratic leadership: diversity & participation
Formal
Leadership
Formal leaders need to be hired, trained
and incentivised on affiliative, coaching,
visionary and democratic leadership
styles.
So how can we support the development
of empowering leadership styles?
Affiliative Coaching Democratic Visionary
23. 75% of the real company culture is
situated in the spontaneous, informal,
invisible areas of the company... the
reign of the informal leaders.
Viral Change: The Alternative to Slow, Painful
and Unsuccessful Management of Change in
Organizations (Herrero, 2004)
This area can not be controlled, only
disturbed. By focusing on the
empowerment of the informal
leaders, you can create a movement,
that works virally.
Informal
Leadership
26. Resilience
Study on attitudes towards the
Ceaucescu era in 2010.
53% liked it better before 1989.
Empowerment is tough love...
27. Resilience
1. The ability to recover quickly from illness, change, or
misfortune; buoyancy.
2. The property of a material that enables it to resume its
original shape or position after being bent, stretched, or
compressed; elasticity.
3. Sustainable over time.
Employee Empowerment means
taking risks. Empowered people
experience successes and failures.
The ability to deal with this is a
crucial element.
So how can we support resilience?
29. Core Talents
Core Talents are about someones
nature, potential and intrinsic
motivation. They tell you what gives
you energy when you act from your
authentic self.
Your complete Core Talents
constellation shows your ‘maximum
positive elasticity’ for completion of
your life work: becoming fully who
you are.
Fit
Potential &
energy
givers
Core
Values
Limits &
energy
drainers