Empathy
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Empathy is the ability to understand another person's emotions and feelings by imagining oneself in their situation. To practice empathy, one should listen attentively without interrupting, reflect back their understanding, and avoid changing topics or discounting the other's feelings. Developing empathetic listening skills builds trust, reduces tension, clarifies thoughts, and leads to long-lasting relationships by allowing emotional release for the speaker.
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This presentation discusses empathy and conflict resolution. It defines empathy as feeling what another person is experiencing from their perspective while maintaining one's own identity. The document outlines factors that help and hinder empathy like trust and inattentiveness. It also describes four types of "empathy blockers" to avoid: domination, manipulation, disempowerment, and denial. Finally, it emphasizes responding thoughtfully to others rather than reacting automatically to open communication and build richer relationships.
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Empathetic listening involves listening with the intent to understand how the speaker feels in addition to their ideas. It can help improve mutual understanding and trust. Some benefits are that it is effective in emotional situations or conflicts as it allows the listener to share emotions freely without judgment. Key aspects of empathetic listening include listening carefully, displaying an open posture, considering the speaker's emotions, and calmly reflecting back the perceived feelings and meaning. Behaviors to avoid include questioning, judging, criticizing, lecturing, advising, interrupting, or giving autobiographical responses. Empathetic listening focuses on understanding the speaker's perspective rather than the listener.
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1. Trust yourself and build trust with others through vulnerability and honesty.
2. Remember to breathe during difficult conversations to manage emotions.
3. Stay present in the conversation and avoid bringing up past issues.
4. Really listen to understand others' perspectives instead of just waiting to speak.
5. Try to understand other points of view even if you disagree.
6. Use "I statements" to express feelings and wants without accusation.
7. Take breaks from conversations when needed to gain perspective.
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9. Know your purpose in communicating is understanding, not changing others.
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Empathy
- 1. EMPATHY
- 2. Empathy… Alvin Goldman: The ability to put oneself into the mental shoes of another person to understand her/his emotions and feelings .