This is a simple and effective presentations about the basics on the role of empathy in communication

4. EMPATHY IN COMMUNICATION
DR. V. SATHYANARAYANAN M.B.B.S., M.D., ACME
PROFESSOR OF PHARMACOLOGY
SRM MCH & RC

5. OBJECTIVES OF THE SESSION
At the end of this session, the student will be
able to:
 Explain the importance of empathy in communication
 Observe patient and family interactions ( Videos , Role plays )
 Reflect on the appropriate ways to respond

6.  What is empathy..?
 Empathy vs sympathy
 What Happens In Empathy?
 Why is Empathetic Communication so Important?
 Aim of empathy in communication
 Elements of empathy
 5 steps for empathy
 Tips for empathetic communication
 Benefits of empathy in healthcare
OUTLINE

10.  Empathy is “feeling into”,
seeing how it is through another's eyes.
 It involves experiencing the feelings of another
without losing ones own identity.
WHAT IS EMPATHY..?

19. • Taking the perspective of another by seeing
situations from their point of view
• Being non-judgmental
• Tuning into and understanding another’s feelings
• Communicating that you understand and care
WHAT HAPPENS IN EMPATHY?

25. The emphatic person senses the other
person’s bewilderment, anger, fear or
love “as if” it were his own feeling, but he
does not lose the “as if” nature of his
own involvement. (Robert Bolton, People Skills, 1987)
EMPATHY

29. Why is Empathetic Communication
so Important?

30.  It leads to trusting partnerships.
o communication + empathy  empathetic
communication = trusting partnerships
Why is Empathetic Communication
so Important?

32.  “The feeling of being deeply understood reinforces
a sense of connectedness between the practitioner
and . . . family… The aim is for . . . the family to feel
heard, and ultimately, to be respected for his/her
unique perspective and past experiences.” (Geller,
2012, p. 208)
AIM OF EMPATHY IN
COMMUNICATION

34. ELEMENTS OF EMPATHY

39. EMPATHY vs SYMPATHY

42. EMPATHY vs SYMPATHY

44. 1. Noticing and naming the feeling: “There’s a
word for that.”
2. Responding to feelings: “Now I named it,
what do I say?”
3. Validating feelings: “Your feelings make
sense.”
4. Expressing care: “I care about you.”
5. Handling strong emotions: “It’s hard, but
we can get through this
Acknowledging Feelings

49. Empathy in Healthcare: 5 Benefits
1. Better patient outcomes.
2.Better patient compliance.
3.Better patient satisfaction
4.Better communication.
5.Improved perception

57. THANK YOU...