This document discusses emotional intelligence and its importance for project leaders. It begins by defining emotional intelligence as the ability to monitor one's own and others' emotions, discriminate among them, and use this information to guide thinking and actions. It then presents a framework for project leaders with five components of emotional intelligence: self-awareness, self-management, social awareness, relationship management, and team leadership. Each component is further broken down into relevant skills. The document suggests emotional intelligence is important for listening skills, relationships, leadership, personal well-being, and professional success. It provides examples of emotional self-awareness and self-control. In the end, it introduces the speaker and his background in agile transformation, project management,

1. EMOTIONAL
INTELLIGENCE FOR
EVERYONE
BY
ANTHONY C. MERSINO
PMP, PMI-ACP, CSP
FOUNDER, VITALITY CHICAGO

2. EMOTIONAL INTELLIGENCE
Source: Peter Salovey and John Mayer, Emotional Intelligence, Psychology Today, 1990.
“Emotional Intelligence is the ability to monitor
one’s own and others feelings and emotions,
to discriminate among them,
and to use this information
to guide one’s thinking and actions.”
-Peter Salovey and John Mayer
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3. AN EQ FRAMEWORK FOR PROJECT LEADERS
Source: Mersino, Anthony. Emotional Intelligence for Project Managers. AMACOM. 2013.
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1. Self-
Awareness
• Emotional Self-
Awareness
• Accurate Self-
Assessment
• Self-
Confidence
2. Self-
Management
• Self-Control
3. Social
Awareness
• Empathy
• Organizational
Awareness
• Seeing Others
• Emotional
Boundaries
4.
Relationship
Management
• Stakeholder
Relationships
• Developing
Others
• Telling the
Truth
5. Team
Leadership
• Communicatio
ns
• Conflict
Management
• Inspirational
Leadership

4. 4
WHY
EMOTIONAL
INTELLIGENCE?

5. LISTENING
SKILLS
5

6. RELATIONSHIPS
6

7. LEADERSHIP
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8. PERSONAL
WELL-BEING
8

9. PROFESSIONAL
SUCCESS
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10. EMOTIONAL INTELLIGENCE
SELF-AWARENESS
• Emotional Self-
Awareness
• Accurate Self-
Assessment
• Self Confidence
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11. EMOTIONAL SELF-AWARENESS
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SASHETSad Angry Scared Happy Excited Tender

12. EMOTIONAL INTELLIGENCE
SELF-CONTROL
12

13. EMOTIONAL INTELLIGENCE
SELF-CONTROL
RETURN TO MENU 13

14. ADDITIONAL READINGS
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15. ABOUT THE SPEAKER
Anthony Mersino
Agile Transformation Coach & Founder of Vitality Chicago
• Passionate about helping individuals and teams improve
• 27+ years as IT PM & Program Manager, PMO Lead, and Troubled Project
Recovery Expert
• 6 years teaching Agile and supporting adoption; Trained hundreds of individuals
and coached dozens of teams
• MBA; PMP, CSP and PMI-ACP Certifications
• Author of “Agile Project Managers” and “Emotional Intelligence for Project
Managers; the People Skills You Need to Succeed”
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