Emotional Intelligence crna
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This document discusses emotional intelligence (EI) and its importance in the workplace. It defines EI as one's ability to understand their own emotions and the emotions of others to act appropriately. EI is comprised of four skills: self-awareness, self-management, social awareness, and relationship management. The document provides strategies for improving EI, such as selecting one skill to focus on, choosing strategies to use, and finding an EI mentor. With improved EI, the implications for the workplace include better communication, teamwork, patient care, safety, and work-life balance.
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- 1. Emotional Intelligence: Leverage in the Workplace GREG EAGERTON, DNP, RN, NEA-BC
- 2. Discussion Objectives Defining Emotional Intelligence (EI) Identifying the four skills of EI Identifying strategies for enhancing EI Implications for the workplace
- 3. Definitions A person’s ability to understand their own emotions and the emotions of others and to act appropriately based on this understanding Ability to manage emotions in one’s self and in others in order to reach desired outcomes
- 4. Three Factors Affecting Behavior Personality Intelligence Quotient (IQ) Emotional Intelligence (EI)
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