The document outlines the concept of emotional intelligence (EI), detailing its definition, history, key elements, and benefits in the workplace. It emphasizes the importance of self-awareness, social awareness, self-regulation, and conflict management in developing EI. Moreover, it highlights how EI contributes to effective leadership and better interpersonal relationships, while noting challenges in measuring its impact on job performance.

1. Emotional Intelligence
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3. Learning Objectives
Explain Emotional Intelligence.
List the four key elements of EI.
Differentiate person with and without EI.
Apply the steps to develop EI.
List the benefits of EI at work place.
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4. What is Emotional Intelligence?
The capability in People to adept, recognize the emotions in
themselves as well as in others and understand them in
constructive ways is called Emotional Intelligence.
Our ability to foster long-term relationships, with friends and
colleagues, evolves from Emotional Intelligence.
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5. History of Emotional Intelligence
Theory
Some psychologists argue that because EQ cannot be captured
via psychometric tests as it lacks true explanatory power.
And further developed and publicized by:
• Daniel Goleman
The theory of Emotional
Intelligence was introduced
in 1990s by:
• Peter Salovey
• John D. Meyer
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6. Four Key Elements of EI
Four key elements of emotional intelligence are:
In a nutshell, EI is the ability to:
Self-awareness
Social awareness
Self-regulation
Conflict management skills
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7. With & Without EI
With
Emotional
Intelligence
 Excellent Problem Solver
 Flexible in different situations
 Responsible without making excuses or blaming other
 Outstanding Listener & Highly Empathic nature
 Self-motivated
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8. With & Without EI
Without
Emotional
Intelligence
 Irresponsible and vengeance person
 Remorseless and unrepentant
 Judgmental & easily offended
 Narcissist & unethical
 Oblivious and insensitive to others’ emotions
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9. Key features of EI
The key features that differentiate Emotional Intelligent
person from the rest are:
 Highly conscious of their own emotional states,
even negative ones.
 Not impulsive or hasty with their actions. They
think before they do.
 Tuned into the emotions that others experience.
 Recognize and understand the emotions of others,
a skill tied to empathy.
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10. Cultivating EI
EI can be cultivated or inculcated by:
• Identify the emotions and understand them.
• Name the emotions and feelings.
• Regulate the emotions.
• Stop and think before act and judge.
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11. Benefits of EI at Work
Though some studies correlate emotional intelligence and job
performance, the lack of a scientifically valid scale makes it
difficult to truly measure.
Emotional intelligence is beneficial at work due to following
reasons:
• Ability to accept constructive criticism.
• Less likely to make impulse or poor decisions that could affect
performance.
• Being approachable, influential, and decisive, EI is also useful
in leadership positions.
• Ability to tackle stressful situations and address problems
without yelling or blaming others.
• Expertise in dealing with conflict in a manner that motivates
their team, rather than dishearten it.
• Ability to discern what makes their team happy, thereby
improving productivity.
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12. Benefits of EI at Work

13. Scenario A
A Superior, extremely poor at understanding the emotional states
of others, is in a room surrounded by others who are stressed
about an impending deadline.
Now consider two simple questions:
Do you think that this person's inability to accurately detect
others' emotional states helps others in the tense situation?
Yes
No
The person's inability to accurately
detect others' emotional states does
not help others in the tense or in any
situation.

14. Scenario A
A Superior, extremely poor at understanding the emotional states
of others, is in a room surrounded by others who are stressed
about an impending deadline.
Now consider two simple questions:
Do you think that this person's inability to accurately detect
others' emotional states helps obtaining and maintaining a
relationship with others?
Yes
No
The person's inability to accurately
detect others' emotional states does
not help in maintaining relationship
with others.

15. Scenario B
An employee is extremely poor at expressing their emotional
states to others. This person might be furious with a co-worker
who slighted them, but might have a complete inability to
express anger or upset.
Now consider two simple questions:
Do you think that this person's inability to effectively express
one’s emotional states threatens friendships?
Yes
No
The person's inability to express
one’s emotional states will definitely
threaten friendship and other
relationship.

16. Scenario B
An employee is extremely poor at expressing their emotional
states to others. This person might be furious with a co-worker
who slighted them, but might have a complete inability to
express anger or upset.
Now consider two simple questions:
Do you think that this person's inability to effectively express
one’s emotional states helps him in difficult situations?
Yes
No
The person's inability to express
one’s emotional states never helps
him in any situation.

17. Thank You!!!
Cultivate EI and Lead a Peaceful Life…
Self-E eLearning Developers
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