This document discusses emotional intelligence. It begins by debunking the myth that humans are purely rational and should not display emotions at work. While some emotions at the wrong time can reduce performance, a well-run organization should allow employees to express emotions. Common emotions like laughter, sadness, surprise, confusion, and irritation are then listed with examples provided. The differences between emotions and moods are explained. The biology of emotions, including the limbic system in the brain, is covered. It is discussed that women may have more active limbic systems and be more emotional than men, but depression is not limited to women. The functions of emotions and emotional labor in the workplace are explained. The components of emotional intelligence, including self-
Reactions-It is instinctual to act /say/write/behave stemming from the subconscious mind without filtering process running on auto-pilot without thinking first and considering its implications
Reactions are like a puppy who hasn’t been trained.
That untrained puppy is going to bark at every dog it sees, jump at every passing neighbor, and then he’ll eat your dinner … as soon as he sees it.
Responses –Are more thoughtful, first explore in mind the possible outcomes, weighing the pros and cons and considering what would be best in the situation.
Responses are more like the well-trained and well-behaved dog who comes when you call him, barks only when there’s a reason to bark, and waits patiently for his treat.
With the Dalai Lama’s vision in mind, Dr. Paul Ekman, a pre-eminent psychologist and co-discoverer of micro expressions published the Atlas of Emotions, a comprehensive illustrations of the states of emotions and how they relate to each other.
This educational and groundbreaking tool will not only give us a chance to see features of our emotions that may not be apparent to us, but also will give us a better understanding of our emotions.
Now for the first time, we have a set of tools to actually learn empathy so that it becomes part of one's way of relating to others. On completion of assignments for A Course in Empathy, with no more than a two-page report for each chapter including your responses to questions found at the end of each one, the Certificate of Empathy Development is awarded by the College of Mental Health Counseling. In this concise volume, the author describes ten practical exercises to enable the development of empathy and thereby aid the transformation of the self and the community.
Reactions-It is instinctual to act /say/write/behave stemming from the subconscious mind without filtering process running on auto-pilot without thinking first and considering its implications
Reactions are like a puppy who hasn’t been trained.
That untrained puppy is going to bark at every dog it sees, jump at every passing neighbor, and then he’ll eat your dinner … as soon as he sees it.
Responses –Are more thoughtful, first explore in mind the possible outcomes, weighing the pros and cons and considering what would be best in the situation.
Responses are more like the well-trained and well-behaved dog who comes when you call him, barks only when there’s a reason to bark, and waits patiently for his treat.
With the Dalai Lama’s vision in mind, Dr. Paul Ekman, a pre-eminent psychologist and co-discoverer of micro expressions published the Atlas of Emotions, a comprehensive illustrations of the states of emotions and how they relate to each other.
This educational and groundbreaking tool will not only give us a chance to see features of our emotions that may not be apparent to us, but also will give us a better understanding of our emotions.
Now for the first time, we have a set of tools to actually learn empathy so that it becomes part of one's way of relating to others. On completion of assignments for A Course in Empathy, with no more than a two-page report for each chapter including your responses to questions found at the end of each one, the Certificate of Empathy Development is awarded by the College of Mental Health Counseling. In this concise volume, the author describes ten practical exercises to enable the development of empathy and thereby aid the transformation of the self and the community.
In the words of EI guru Dr Daniel Goleman, Emotional Intelligence is: ‘the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.’
A little bit of fear is normal and necessary like loading of spring to be effective .It helps
Instinctively to protect ourselves from harm.
Us to understand degree of danger and choose safest choice
But being fearful of non dangerous events like public speaking/social anxiety
May cost Career advancement ,
Prevent Participation in social events and
May even corrode our personality.
May even create bigger problem in life.
Hence there is a definite need to learn coping mechanism to overcome it .
This can be done by
Evaluating the risk ,
Formulating action and
Seeking help of Psychologist/Psychiatrist if so needed.
( Though visiting a Psychologist / Psychiatrist is still a taboo in our society and we tend to be secretive in spite of tremendous suffering. )
Top five skills which everyone should have in their emotional toolbox are
1.Resilience
2.Creativity
3.Assertiveness
4.Mental Flexibility
5.Self Awareness
introdusing Conscious Blitz - Learn the state of your consciousness and methods on how to increase it. inside this ebook, you will discover the topics about understanding the importance of conscious growth, Awareness of where Am i, understanding the level of shame , Guilt, Apathy, Grief, Fear, Desire, Anger, Pride, courage, Neutrality, Willingness, Acceptance, Reason, love, joy , peace and Enlightenment.
We spend most of our lives in pursuit of happiness while what we should truly be seeking is Joy in life. A real feeling of Joy is infinitely more profound when compared to the transitory feeling of happiness.
Explain the factors that determine an individual’s personality.
Describe the MBTI personality framework.
Identify the key traits in the Big Five personality model.
Explain the impact of job typology on the personality/job performance relationship.
Differentiate emotions from moods.
Contrast felt versus displayed emotions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
In the words of EI guru Dr Daniel Goleman, Emotional Intelligence is: ‘the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.’
A little bit of fear is normal and necessary like loading of spring to be effective .It helps
Instinctively to protect ourselves from harm.
Us to understand degree of danger and choose safest choice
But being fearful of non dangerous events like public speaking/social anxiety
May cost Career advancement ,
Prevent Participation in social events and
May even corrode our personality.
May even create bigger problem in life.
Hence there is a definite need to learn coping mechanism to overcome it .
This can be done by
Evaluating the risk ,
Formulating action and
Seeking help of Psychologist/Psychiatrist if so needed.
( Though visiting a Psychologist / Psychiatrist is still a taboo in our society and we tend to be secretive in spite of tremendous suffering. )
Top five skills which everyone should have in their emotional toolbox are
1.Resilience
2.Creativity
3.Assertiveness
4.Mental Flexibility
5.Self Awareness
introdusing Conscious Blitz - Learn the state of your consciousness and methods on how to increase it. inside this ebook, you will discover the topics about understanding the importance of conscious growth, Awareness of where Am i, understanding the level of shame , Guilt, Apathy, Grief, Fear, Desire, Anger, Pride, courage, Neutrality, Willingness, Acceptance, Reason, love, joy , peace and Enlightenment.
We spend most of our lives in pursuit of happiness while what we should truly be seeking is Joy in life. A real feeling of Joy is infinitely more profound when compared to the transitory feeling of happiness.
Explain the factors that determine an individual’s personality.
Describe the MBTI personality framework.
Identify the key traits in the Big Five personality model.
Explain the impact of job typology on the personality/job performance relationship.
Differentiate emotions from moods.
Contrast felt versus displayed emotions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
Northwest Justice Forum
An Unexpected Journey
Wednesday, June 26, 2013
Clackamas Community College
Chris Wilson
Self Awareness
Mediation
Emotional intelligence, mindfulness, unconscious processes
Respond to this two person with at least two paragraphs each. Start mickietanger
Respond to this two person with at least two paragraphs each. Start by addressing the person.
Jamal
Emotional Intelligence is the capacity to be aware of, control, and express ones emotions, and to handle interpersonal relationships judiciously and empathetically. Emotional Intelligence is a very important tool that I believe everyone needs in order to be successful. Lots of times we see celebrities on T.V. breaking down and falling apart right in front of our eyes because they cannot control their emotions. Knowing yourself and how you work, adapt, and teach can help you conquer emotional intelligence, because you already have that structural foundation needed.
Regarding the video provided above, Emotional Intelligence: How Good Leaders Become Great, Mitchel Adler speaks directly into his audience about Emotional Intelligence. People who acquire emotional intelligence are able to know what they're feeling. Emotion Intelligence is sometimes to be received by others and sometimes yourself. This means that constructive criticism given to you by others, is mostly tough for folks. A lot of different things go into emotional intelligence such as thoughts, feelings, composure, language, body language, your heart rate and more. Mitchel goes on to speak about the human brain and how we as humans have the "Need to know Everything" mentality. When we don't know everything we tend to make up stories to help us cope with the unknown. Understanding perception is huge because it effects how we make our choices.
Scott Lefor
Adler (2014) defines “emotional intelligence” as “the ability to make healthy choices based on accurately identifying, understanding, and managing your own feelings and those of others.” While in seminary several years ago, I was surprised to discover the concept of “emotional intelligence” to be ubiquitous: it was listed as an essential component of everything from one’s own spiritual life to parish leadership. It is not surprising to me, then, that Northhouse (2020) asserts that “people who are more sensitive to their emotions and the impact of their emotions on others will be leaders who are more effective” (p. 29). Emotional intelligence is not a private reality impacting only one’s hidden emotions, but rather an integration of thought and affect that spills over into one’s interactions with others.
In order to assist his audience in growing in emotional intelligence, Adler (2014) asks us to consider three questions: what activates particular emotions within me, how do these emotions manifest themselves, and how do I behave in response? His questions reminded me of a common practice in philosophy called “bracketing.” In order to understand some aspect of human experience, a philosopher “brackets” a personal experience, steps back, and looks at it as if from outside. (For instance, someone who is reminded of their childhood home after seeing a picture of it might step back and ask how a simple image could activate a color ...
Respond to this two person with at least two paragraphs each. Start .docxcwilliam4
Respond to this two person with at least two paragraphs each. Start by addressing the person.
Jamal
Emotional Intelligence is the capacity to be aware of, control, and express ones emotions, and to handle interpersonal relationships judiciously and empathetically. Emotional Intelligence is a very important tool that I believe everyone needs in order to be successful. Lots of times we see celebrities on T.V. breaking down and falling apart right in front of our eyes because they cannot control their emotions. Knowing yourself and how you work, adapt, and teach can help you conquer emotional intelligence, because you already have that structural foundation needed.
Regarding the video provided above, Emotional Intelligence: How Good Leaders Become Great, Mitchel Adler speaks directly into his audience about Emotional Intelligence. People who acquire emotional intelligence are able to know what they're feeling. Emotion Intelligence is sometimes to be received by others and sometimes yourself. This means that constructive criticism given to you by others, is mostly tough for folks. A lot of different things go into emotional intelligence such as thoughts, feelings, composure, language, body language, your heart rate and more. Mitchel goes on to speak about the human brain and how we as humans have the "Need to know Everything" mentality. When we don't know everything we tend to make up stories to help us cope with the unknown. Understanding perception is huge because it effects how we make our choices.
Scott Lefor
Adler (2014) defines “emotional intelligence” as “the ability to make healthy choices based on accurately identifying, understanding, and managing your own feelings and those of others.” While in seminary several years ago, I was surprised to discover the concept of “emotional intelligence” to be ubiquitous: it was listed as an essential component of everything from one’s own spiritual life to parish leadership. It is not surprising to me, then, that Northhouse (2020) asserts that “people who are more sensitive to their emotions and the impact of their emotions on others will be leaders who are more effective” (p. 29). Emotional intelligence is not a private reality impacting only one’s hidden emotions, but rather an integration of thought and affect that spills over into one’s interactions with others.
In order to assist his audience in growing in emotional intelligence, Adler (2014) asks us to consider three questions: what activates particular emotions within me, how do these emotions manifest themselves, and how do I behave in response? His questions reminded me of a common practice in philosophy called “bracketing.” In order to understand some aspect of human experience, a philosopher “brackets” a personal experience, steps back, and looks at it as if from outside. (For instance, someone who is reminded of their childhood home after seeing a picture of it might step back and ask how a simple image could activate a color.
Emotional Intelligence The Social Skills You Werent Taught in Sc.docxchristinemaritza
Emotional Intelligence: The Social Skills You Weren't Taught in School
503,784
92
Eric Ravenscraft
Filed to: MIND HACKS4/14/15 8:00am
Ads by Google
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You’re taught about history, science, and math when you’re growing up. Most of us, however, aren’t taught how to identify or deal with our own emotions, or the emotions of others. These skills can be valuable, but you’ll never get them in a classroom.
Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others. People who exhibit emotional intelligence have the less obvious skills necessary to get ahead in life, such as managing conflict resolution, reading and responding to the needs of others, and keeping their own emotions from overflowing and disrupting their lives. In this guide, we’ll look at what emotional intelligence is, and how to develop your own.
What Is Emotional Intelligence?
Measuring emotional intelligence is relatively new in the field of psychology, only first being explored in the mid-80s. Several models are currently being developed, but for our purposes, we’ll examine what’s known as the “mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas:
· Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.
· Self-management: This involves being able to keep your emotions in check when they become disruptive. Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.
· Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.
· Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.
· Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.
You can read a bit more about these different categories here. The order of these emotional competencies isn’t all that relevant, as we all learn many of these skills simultaneously as we grow. It’s also important to note that, for our purposes, we’ll only be using this as a guide. Emotional intelligence isn’t an area that most people receive formal training in. We’ll let psychologists argue over the jargon and models, but for now let’s explore what each of these me.
Knowing how and when to be empathetic helps us be more successful in our professional and personal life. David Swink, SI's Chief Creative Officer, shares how to overcome roadblocks to being empathetic.
Have you ever thought of why people of average intelligence outperform people with the highest levels of intelligence majority of the timeEmotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves as well as in our relationships
EQ is critical to managing your behavior, moving smoothly through social situations and making critical choices in life
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
2. Myth of rationality
2
All human beings are rational and when at
workplace one should not display emotions.
It has been suggested that emotions are simply no,
no at workplace.
Emotions of any kind are disruptive.
women group
3. Human beings are emotional beings
3
Yet we believe that some emotions particularly when
exhibited at the wrong time can reduce employee
performance.
However a well- run organistion should allow
employees to express emotions.
women group
11. Difference between Emotions and Moods
11
Emotions are intense feelings that are directed at
someone or something.
Moods are feelings that tend to be less intense than
emotions and that often ( though not always) lack a
contextual stimulus.
women group
12. 12
EMOTIONS
MOODS
Caused by specific event
Causes are often
Very brief in duration
Specific and numerous in
nature
Usually accompanied by
distinct facial
expressions
Action-oriented in nature
women group
general and unclear
Lasts longer than
emotions
Generally two +ve and
–ve.
Generally not indicated
by distinct expressions
Cognitive in nature
14. 14
The limbic system
is a complex set of
structures that lies
on both sides of the
thalamus, just
under the
cerebrum.
It appears to be
primarily
responsible for our
emotional life, and
has a lot to do with
the formation of
memories.
women group
Biology of Emotions
15. 15
Throughout history, women have traditionally been
viewed as the fairer, more delicate sex. Older films
often show women overwhelmed with distress,
fainting into the arms of a man. Even modern
television and film often rely on the stereotypical role
of the angry or overly emotional women and her
calmer male counterpart.
women group
16. Are women more emotional than Men??????????
16
Emotions originate in the brain‟s limbic system,
people tend to be happiest when their limbic system
is relatively inactive.
When the limbic system heats up negative emotions
such as anger and guilt dominates over positive ones
such as joy and happiness.
women group
17. Are women more emotional than Men??????
17
Not everyone‟s limbic system is the same.
Moderately depressed people have more active
limbic systems, particularly when they encounter
negative information.
Women tend to have more active limbic systems
than men, which explains why women are more
susceptible to depression than men and are more
likely to emotionally bond with children.
women group
18. Are women more emotional than Men?
18
Women are more likely to be depressed than men
but that doesn't mean that all depressed people are
women.
women group
19. 19
Women are known to have anatomically differently
shaped tear glands than men as well as having more
of the hormone prolactin, which is present in tear
glands, as adults. While girls and boys cry at roughly
the same amount at age 12, by age 18, women
generally cry four times more than men, which could
be explained by higher levels of prolactin.
women group
20. Three explanations…..
20
Women are socialized to be nurturing on the other
hand Men are taught to be tough and brave and so
showing emotions are inconsistent with their
image.
2. Women may have more innate ability to read
others and present their emotions than do men.
3. Women may have a greater need for social approval
and so a higher propensity to show positive
emotions such as happiness.
1.
women group
21. What functions do emotions serve?
21
Charles Darwin in “the expression of the Emotions in
Man and Animals” argued that emotions developed
over time to help humans solve problems.
Emotions are useful because they motivate people to
engage in actions important for survival.
For e.g. Disgust (an emotion) motivates us to avoid
dangerous or harmful things.
women group
22. What functions do emotions serve?
22
Evolutionary psychology suggests that we must
experience emotions whether they re positive or
negative because they serve a purpose.
For e.g. we may believe that anger is a negative
emotion but it actually helps us in protecting our
rights when they are violated ………
Intern suing ex- justice………..
women group
23. EMOTIONAL LABOUR
23
In today‟s workplace many people have to display
certain emotions as part of their daily jobs,
regardless of how they actually feel. This
phenomenon of „emotional labour‟ occurs often, for
example, in the work of flight attendants, call centre
operators, sales staff and front-line bank employees.
It can even extend at times to teachers or
administrators.
women group
24. 24
Though employees have little choice of whether to
display the emotions required as part of the job, they
do have two options: They can simply display these
emotions without experiencing them, or else actually
try to „feel‟ the emotions they display. The former
technique is called „surface acting‟ whilst experts call
the latter „deep acting‟.
women group
25. 25
An example of surface acting is that of a call centre
operator who may be the victim of a negative
personal situation but still has to wear a mask of
friendliness and courtesy for customers. In a case of
deep acting, however, the operator tries to
internalise the displayed emotion so actually feeling
empathy for the client.
women group
26. 26
Deep acting is actually feeling the emotion and
becoming the part of the scene.
women group
27. EMOTIONAL Intelligence
27
Meenakshi is an office manager. Her awareness of
her own and others‟ emotions is almost nil. She‟s
moody and unable to generate much enthusiasm or
interest in her employees. She doesn‟t understands
why employees get upset with her. She often
overreacts to problems and chooses the most
ineffectual responses to emotional situations.
women group
28. Emotional Intelligence
28
EI is one‟s ability to detect and to manage emotional
cues and information.
People who know their emotions and are good at
reading others‟ emotions may be more effective in
their jobs.
women group
29. What Is Emotional Intelligence?
29
Emotional intelligence (EI) is the ability to
understand and manage your own emotions, and
those of the people around you. People with a high
degree of emotional intelligence know what they're
feeling, what their emotions mean, and how these
emotions can affect other people
women group
30. 30
According to Daniel Goleman, an American
psychologist who helped to popularize EI, there are
five main elements of emotional intelligence:
1.
Self-awareness.
2.
Self-regulation.
3.
Motivation.
4.
Empathy.
5.
Social skills
women group
31. Self-awareness
31
If you're self-aware, you always know how you feel,
and you know how your emotions and your actions
can affect the people around you. Being self-aware
when you're in a leadership position also means
having a clear picture of your strengths and
weaknesses , and it means behaving with humility .
women group
32. So, what can you do to improve your self-awareness?
32
Keep a journal – Journals help you improve your
self-awareness. If you spend just a few minutes each
day writing down your thoughts, this can move you
to a higher degree of self-awareness.
Slow down – When you experience anger or other
strong emotions, slow down to examine why.
Remember, no matter what the situation, you can
always choose how you react to it.
women group
33. Self-regulation
33
Leaders who regulate themselves effectively rarely
verbally attack others, make rushed or emotional
decisions, stereotype people, or compromise their
values. Self-regulation is all about staying in control.
women group
34. So, how can you improve your ability to selfregulate?
34
Know your values – Do you have a clear idea of where you absolutely will
not compromise? Do you know what values are most important to you?
Spend some time examining your "code of ethics." If you know what's most
important to you, then you probably won't have to think twice when you
face a moral or ethical decision – you'll make the right choice.
Hold yourself accountable – If you tend to blame others when something
goes wrong, stop. Make a commitment to admit to your mistakes and to
face the consequences, whatever they are. You'll probably sleep better at
night, and you'll quickly earn the respect of those around you.
Practice being calm – The next time you're in a challenging situation, be
very aware of how you act. Do you relieve your stress by shouting at
someone else? Practice deep-breathing exercises to calm yourself. Also, try
to write down all of the negative things you want to say, and then rip it up
and throw it away. Expressing these emotions on paper (and not showing
them to anyone!) is better than speaking them aloud to your team. What's
more, this helps you challenge your reactions to ensure that they're fair!
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36. How can you improve your motivation?
36
Re-examine why you're doing your job – It's easy to
forget what you really love about your career. So, take
some time to remember why you wanted this job. If
you're unhappy in your role and you're struggling to
remember why you wanted it, try the Five Whys
technique to find the root of the problem. Starting at the
root often helps you look at your situation in a new way.
Be hopeful and find something good – Motivated leaders
are usually optimistic , no matter what problems they
face. Adopting this mindset might take practice, but it's
well worth the effort.
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37. Empathic
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If you want to earn the respect and loyalty of your
team, then show them you care by being empathic.
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38. How can you improve your empathy?
38
Put yourself in someone else's position – It's easy to support your
own point of view. After all, it's yours! But take the time to look at
situations from other people's perspectives.
Pay attention to body language – Perhaps when you listen to
someone, you cross your arms, move your feet back and forth, or
bite your lip. This body language tells others how you really feel
about a situation, and the message you're giving isn't positive!
Learning to read body language can be a real asset in a leadership
role, because you'll be better able to determine how someone truly
feels. This gives you the opportunity to respond appropriately.
Respond to feelings – You ask your assistant to work late – again.
And although he agrees, you can hear the disappointment in his
voice. So, respond by addressing his feelings. Tell him you
appreciate how willing he is to work extra hours, and that you're
just as frustrated about working late.
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39. Social skills
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Leaders who have good social skills are also good at
managing change and resolving conflicts
diplomatically. They're rarely satisfied with leaving
things as they are, but they don't sit back and make
everyone else do the work: They set an example with
their own behavior.
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40. So, how can you build social skills
40
Learn conflict resolution – Leaders must know how
to resolve conflicts between their team members,
customers, or vendors. Learning conflict resolution
skills is vital if you want to succeed.
Improve your communication skills – How well do
you communicate?
Learn how to praise others – As a leader, you can
inspire the loyalty of your team simply by giving
praise when it's earned. Learning how to praise
others is a fine art, but well worth the effort.
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