Dr. Khushboo Ashokkumar Mishra gave a presentation on emotional intelligence at the 109th O.P. of the UGC-HRDC in Hyderabad. She discussed how emotional intelligence was introduced in the 1990s as an important factor in life success beyond IQ. Emotional intelligence involves four components: self-awareness, self-management, social awareness, and relationship management. Developing emotional intelligence can help people respond rather than react, think before speaking, handle tough situations better, and improve critical skills.

1. Presented By
Dr. Khushboo Ashokkumar Mishra
Assistant Professor
P.G. Centre of Psychology, Gaya College Gaya
(A Constituent Unit of Magadh University, Bodh-Gaya)
1
Teaching Presentation
at 109th O.P., UGC-HRDC, UoH, Hyderabad
Emotional Intelligence

2. Outline:
-Know What and since when
-Different components
-How it makes difference
Outcome:
-Better conceptualization and knowledge of key
factors
-Insight into how Emotional Intelligence can be
developed and practiced
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3. Importance
Researchers testing intelligence realized
that Intelligence Quotient Assessment was
not enough.
Intellect accounts for 20% of success in
life.
Research at Yale in the early 1990s found
Emotional Intelligence (EI) to be as a major
indicator of achievement, which explains why
two people with the same intelligence could
attain vastly different levels of success in their
work and personal lives.
EI fascinates people because to some extent it
can be developed through insight and practice
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H Y D E R A B A D 3

4. History
The term ‘Emotional Intelligence'
was introduced in 1990 by two
American Professors Dr. John
Mayer and Dr. Peter Salovey
In October, 1995 – Daniel
Goleman published a book
entitled ‘Emotional Intelligence:
Why it can matter more than IQ’
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5. Definition
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H Y D E R A B A D 5
Emotional Intelligence is the ability to understand
your own emotions and those of people around you
enabling you to positively manage ones own
emotional reaction and relationship with others

6. Brain and Higher Cognitive Functioning
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H Y D E R A B A D 6
Our brains are wired to make us emotional
creatures. We experience the emotional response to
an event simultaneously or before it reaches the part
of the brain that thinks rationally and reacts to the
emotion
The more we think about what we are ‘feeling’ –
and do something productive with that feeling –
the more developed this pathway becomes. The
more traffic in both directions the better.

7. Components or Skills of EI
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H Y D E R A B A D 7
What I see What I do
Personal
Competence
Self-Awareness Self-Management
Social
Competence
Social
Awareness
Relationship
Management

8. Self Awareness
How and Why and What impact your feelings may
have on others. Ability to accurately perceive your
own emotions. Stay aware of your emotions as they
happen. Keep on top of how you tend to respond to
specific situations and people. Take full
responsibility for what you say and do.
EXERCISE: Recall a strongest emotion you must
have experienced since last week…Now, besides
emotion, recall the accompanying body language,
gestures and thoughts. In this process, you are
becoming aware about the minute facts related to
emotion
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The greatest of faults is to be conscious of none
-Thomas Carlyle

9. Self Management
Ability to use awareness of your emotions to stay
flexible and positively direct your behavior.
Managing your emotional reactions and control
Impulses in many situations and with many
people.
‘Resolve to be tender with the young, compassionate
with the aged, sympathetic with the striving and
tolerant with the weak and wrong. Sometime in your
life, you will have been all of these’
- Gautama Buddha
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The first and best victory is to conquer self
-Plato

10. Social Awareness
Ability to accurately pick up emotions in other people,
understand what is really going on. Even if you don’t
feel the same way…
We form negative attitude easily but have a hard time
the other way
How to infer ??
Spend extra time observing, asking & listening,
Maintain eye contact, Give the speaker your full
attention, Playback and summarize, Try on their
shoes, Read body language, Decipher emotions in
speech tone
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H Y D E R A B A D 10

11. Relationship Management
Using this self-awareness to manage yourself
and relationships with others. Manage
interactions successfully, Ensure clear
communication and effective handling of any
kind of conflict
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H Y D E R A B A D 11

12. How EI makes a difference??
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H Y D E R A B A D 12
•Respond rather than react
•Think before they speak
•Handle tough situations better
•Practice self-control
•Look at the whole picture
• Foundation of critical skills like trust, self regard,
assertiveness, flexibility, impulse control, social skills and
responsibility, communication, team work, change
tolerance, empathy, time management, optimism

13. "If you don't have self-
awareness, if you are not able
to manage your distressing
emotions, if you can't have
empathy and have effective
relationships, then no matter
how smart you are, you are
not going to get very far.“
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H Y D E R A B A D 13

14. T E A C H I N G P R E S E N T A T I O N S @ 1 0 9 T H O P , C U B ,
H Y D E R A B A D 14
Thank You
khushboo_mishra@gayacollege.ac.in