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Tathagat Varma
Country Manager, NerdWallet
Emotional
Intelligence
Who are
you and
how are
you
feeling
today?
What is your superpower?
http://eqi.org/fw.htm
4,000+Emotion
words!
Can you read emotions?
1. This face is expressing
A. Embarrassment

B. Fear

C. Sadness

D. Surprise
https://greatergood.berkeley.edu/quizzes/ei_quiz
2. This face is expressing
A. Flirtatiousness

B. Interest

C. Happiness

D. Politeness
https://greatergood.berkeley.edu/quizzes/ei_quiz
3. This face is expressing
A. Sadness

B. Pain

C. Anger

D. Disgust
https://greatergood.berkeley.edu/quizzes/ei_quiz
4. This face is expressing
A. Embarrassment

B. Sadness

C. Amusement

D. Shame
https://greatergood.berkeley.edu/quizzes/ei_quiz
5. This face is expressing
A. Pride

B. Contempt

C. Excitement

D. Anger
https://greatergood.berkeley.edu/quizzes/ei_quiz
6. This face is expressing
A. Fear

B. Interest

C. Surprise

D. Compassion
https://greatergood.berkeley.edu/quizzes/ei_quiz
7. This face is expressing
A. Sadness

B. Shame

C. Disgust

D. Contempt
https://greatergood.berkeley.edu/quizzes/ei_quiz
8. This face is expressing
A. Anger

B. Pain

C. Disgust

D. Sadness
https://greatergood.berkeley.edu/quizzes/ei_quiz
9. This face is expressing
A. Desire

B. Embarrassment

C. Flirtatiousness

D. Love
https://greatergood.berkeley.edu/quizzes/ei_quiz
10. This face is expressing
A. Shame

B. Anger

C. Sadness

D. Pain
https://greatergood.berkeley.edu/quizzes/ei_quiz
11. This face is expressing
A. Compassion

B. Sadness

C. Anger

D. Interest
https://greatergood.berkeley.edu/quizzes/ei_quiz
12. This face is expressing
A. Amusement

B. Desire

C. Surprise

D. Excitement
https://greatergood.berkeley.edu/quizzes/ei_quiz
13. This face is expressing
A. Surprise

B. Interest

C. Desire

D. Happiness
https://greatergood.berkeley.edu/quizzes/ei_quiz
14. This face is expressing
A. Sadness

B. Shame

C. Disgust

D. Compassion
https://greatergood.berkeley.edu/quizzes/ei_quiz
15. This face is expressing
A. Disgust

B. Love

C. Contempt

D. Desire
https://greatergood.berkeley.edu/quizzes/ei_quiz
16. This face is expressing
A. Sadness

B. Pride

C. Embarrassment

D. Shame
https://greatergood.berkeley.edu/quizzes/ei_quiz
17. This face is expressing
A. Happiness

B. Desire

C. Politeness

D. Compassion
https://greatergood.berkeley.edu/quizzes/ei_quiz
18. This face is expressing
A. Sadness

B. Shame

C. Embarrassment

D. Love
https://greatergood.berkeley.edu/quizzes/ei_quiz
19. This face is expressing
A. Guilt

B. Sadness

C. Pain

D. Disgust
https://greatergood.berkeley.edu/quizzes/ei_quiz
20. This face is expressing
A. Satisfaction

B. Flirtatiousness

C. Love

D. Compassion
https://greatergood.berkeley.edu/quizzes/ei_quiz
Answers
1. B - Fear

2. C - Happiness

3. C - Anger

4. A - Embarrassment

5. A - Pride

6. C - Surprise

7. D - Contempt

8. C - Disgust

9. C - Flirtatiousness

10. D - Pain
11. A - Compassion

12. A - Amusement

13. B - Interest

14. A - Sadness

15. D - Desire

16. D - Shame

17. C - Politeness

18. C - Embarrassment

19. C - Pain

20. C - Love
Bad score?…don’t worry!
“Only 36 percent of the people
we tested are able to accurately
identify their emotions as they
happen.”

Bradberry, Travis
Emotional Intelligence 2.0
So, why study emotions?
https://youtu.be/B-ieqbSSrnY
https://www.lifehack.org/articles/communication/emotional-intelligence-why-important.html
So, is EQ > IQ?
“…people with the highest levels of intelligence (IQ)
outperform those with average IQs just 20% of the
time, while people with average IQs outperform
those with high IQs 70% of the time.

Decades of research now point to emotional
intelligence as the critical factor that sets star
performers apart from the rest of the pack.” 

Travis Bradberry 

Emotional Intelligence 2.0
So, it EQ everything then?
“As the head of research at a global
executive search firm put it, “CEOs are
hired for their intellect and business
expertise - and fired for a lack of
emotional intelligence.”

Daniel Goleman. 

Emotional Intelligence.
OK, what is “EI”?
•“How we manage ourselves
and our relationships” -
Daniel Goleman

•“Emotional Intelligence Is the
Other Kind of Smart.” - Travis
Bradberry
Let’s play a game!
How the brain works?
Pic: Emotional Intelligence 2.0
Four core skills
Personal Competence
Personal competence is made up of your self-awareness and
self-management skills, which focus more on you individually
than on your interactions with other people. 

Personal competence is your ability to stay aware of your
emotions and manage your behavior and tendencies.

• Self-Awareness is your ability to accurately perceive your
emotions and stay aware of them as they happen.

• Self-Management is your ability to use awareness of your
emotions to stay flexible and positively direct your behavior.
Social Competence
Social competence is made up of your social awareness and
relationship management skills; social competence is your
ability to understand other people’s moods, behavior, and
motives in order to improve the quality of your relationships.

• Social Awareness is your ability to accurately pick up on
emotions in other people and understand what is really
going on.

• Relationship Management is your ability to use
awareness of your emotions and the others’ emotions to
manage interactions successfully.
Signs of high EQ
• You think about feelings

• You pause

• You strive to control your thoughts

• You benefit from criticism

• You show authenticity

• You demonstrate empathy

• You praise others

• You give helpful feedback

• You apologize

• You forgive and forget

• You keep your commitments

• You help others

• You protect yourself from emotional sabotage
https://www.inc.com/justin-bariso/13-things-emotionally-intelligent-people-do.html
Signs of low EQ
• Getting into lots of arguments

• Not understanding how others feel

• Thinking that other people are overly sensitive

• Refusing to listen to other’s point of view

• Blaming others for mistakes

• An inability to cope with emotionally-charged
situations

• Sudden emotional outbursts

• Difficulty maintaining friendships

• Lack of empathy
https://www.verywellmind.com/signs-of-low-emotional-intelligence-2795958
How to develop EQ
• Manage your negative emotions

• Be mindful of your vocabulary

• Practice empathy

• Know your stressors

• Bounce back from adversity
https://www.forbes.com/sites/ashleystahl/2018/05/29/5-ways-to-develop-your-emotional-intelligence/#55a50bbf6976
Recap
https://icebreakerideas.com/emotional-intelligence-test/
References
• Strategies to become more emotional intelligent - Daniel Goleman, https://youtu.be/
pt74vK9pgIA
• https://www.lifehack.org/articles/communication/emotional-intelligence-why-
important.html
• https://youtu.be/B-ieqbSSrnY
• https://youtu.be/F2hc2FLOdhI
• https://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/
#6a9f44c91ac0
• http://www.talentsmart.com/articles/

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Emotional Intelligence

  • 1. Tathagat Varma Country Manager, NerdWallet Emotional Intelligence
  • 2. Who are you and how are you feeling today?
  • 3. What is your superpower?
  • 4.
  • 6. Can you read emotions?
  • 7. 1. This face is expressing A. Embarrassment B. Fear C. Sadness D. Surprise https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 8. 2. This face is expressing A. Flirtatiousness B. Interest C. Happiness D. Politeness https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 9. 3. This face is expressing A. Sadness B. Pain C. Anger D. Disgust https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 10. 4. This face is expressing A. Embarrassment B. Sadness C. Amusement D. Shame https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 11. 5. This face is expressing A. Pride B. Contempt C. Excitement D. Anger https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 12. 6. This face is expressing A. Fear B. Interest C. Surprise D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 13. 7. This face is expressing A. Sadness B. Shame C. Disgust D. Contempt https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 14. 8. This face is expressing A. Anger B. Pain C. Disgust D. Sadness https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 15. 9. This face is expressing A. Desire B. Embarrassment C. Flirtatiousness D. Love https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 16. 10. This face is expressing A. Shame B. Anger C. Sadness D. Pain https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 17. 11. This face is expressing A. Compassion B. Sadness C. Anger D. Interest https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 18. 12. This face is expressing A. Amusement B. Desire C. Surprise D. Excitement https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 19. 13. This face is expressing A. Surprise B. Interest C. Desire D. Happiness https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 20. 14. This face is expressing A. Sadness B. Shame C. Disgust D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 21. 15. This face is expressing A. Disgust B. Love C. Contempt D. Desire https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 22. 16. This face is expressing A. Sadness B. Pride C. Embarrassment D. Shame https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 23. 17. This face is expressing A. Happiness B. Desire C. Politeness D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 24. 18. This face is expressing A. Sadness B. Shame C. Embarrassment D. Love https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 25. 19. This face is expressing A. Guilt B. Sadness C. Pain D. Disgust https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 26. 20. This face is expressing A. Satisfaction B. Flirtatiousness C. Love D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  • 27. Answers 1. B - Fear 2. C - Happiness 3. C - Anger 4. A - Embarrassment 5. A - Pride 6. C - Surprise 7. D - Contempt 8. C - Disgust 9. C - Flirtatiousness 10. D - Pain 11. A - Compassion 12. A - Amusement 13. B - Interest 14. A - Sadness 15. D - Desire 16. D - Shame 17. C - Politeness 18. C - Embarrassment 19. C - Pain 20. C - Love
  • 28. Bad score?…don’t worry! “Only 36 percent of the people we tested are able to accurately identify their emotions as they happen.” Bradberry, Travis Emotional Intelligence 2.0
  • 29. So, why study emotions? https://youtu.be/B-ieqbSSrnY
  • 31.
  • 32. So, is EQ > IQ? “…people with the highest levels of intelligence (IQ) outperform those with average IQs just 20% of the time, while people with average IQs outperform those with high IQs 70% of the time. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.”  Travis Bradberry 
 Emotional Intelligence 2.0
  • 33. So, it EQ everything then? “As the head of research at a global executive search firm put it, “CEOs are hired for their intellect and business expertise - and fired for a lack of emotional intelligence.” Daniel Goleman. Emotional Intelligence.
  • 34. OK, what is “EI”? •“How we manage ourselves and our relationships” - Daniel Goleman •“Emotional Intelligence Is the Other Kind of Smart.” - Travis Bradberry
  • 35. Let’s play a game!
  • 36. How the brain works? Pic: Emotional Intelligence 2.0
  • 37.
  • 39. Personal Competence Personal competence is made up of your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies. • Self-Awareness is your ability to accurately perceive your emotions and stay aware of them as they happen. • Self-Management is your ability to use awareness of your emotions to stay flexible and positively direct your behavior.
  • 40. Social Competence Social competence is made up of your social awareness and relationship management skills; social competence is your ability to understand other people’s moods, behavior, and motives in order to improve the quality of your relationships. • Social Awareness is your ability to accurately pick up on emotions in other people and understand what is really going on. • Relationship Management is your ability to use awareness of your emotions and the others’ emotions to manage interactions successfully.
  • 41. Signs of high EQ • You think about feelings • You pause • You strive to control your thoughts • You benefit from criticism • You show authenticity • You demonstrate empathy • You praise others • You give helpful feedback • You apologize • You forgive and forget • You keep your commitments • You help others • You protect yourself from emotional sabotage https://www.inc.com/justin-bariso/13-things-emotionally-intelligent-people-do.html
  • 42. Signs of low EQ • Getting into lots of arguments • Not understanding how others feel • Thinking that other people are overly sensitive • Refusing to listen to other’s point of view • Blaming others for mistakes • An inability to cope with emotionally-charged situations • Sudden emotional outbursts • Difficulty maintaining friendships • Lack of empathy https://www.verywellmind.com/signs-of-low-emotional-intelligence-2795958
  • 43. How to develop EQ • Manage your negative emotions • Be mindful of your vocabulary • Practice empathy • Know your stressors • Bounce back from adversity https://www.forbes.com/sites/ashleystahl/2018/05/29/5-ways-to-develop-your-emotional-intelligence/#55a50bbf6976
  • 45. References • Strategies to become more emotional intelligent - Daniel Goleman, https://youtu.be/ pt74vK9pgIA • https://www.lifehack.org/articles/communication/emotional-intelligence-why- important.html • https://youtu.be/B-ieqbSSrnY • https://youtu.be/F2hc2FLOdhI • https://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/ #6a9f44c91ac0 • http://www.talentsmart.com/articles/