Arun Gupta @arungupta
5 Skills To Force
Multiply Your
Technical Talents
“Soft”
skills
By US Army Signal Corps - National Archives and Records Administration
“Soft skills” needed to
work in the team
(Also known as people skills or
interpersonal skills)
Shows your personality
instead of technical abilities
Defines the culture of your
organization
Hard to acquire
What are
Non- Technical
Skills?
On our dream team,
there are no brilliant
jerks as they are detrimental
to great teamwork.
We insist on decent human
interactions, no matter how
brilliant someone may be.
https://jobs.netflix.com/culture
Who we
are
What we
know
https://jobs.netflix.com/culture
The Top 10
Most In-Demand
Skills For The
Next 10 Years
Digital Literacy
Data Literacy
Critical Thinking
Emotional Intelligence
Creativity
Collaboration
Flexibility
Leadership Skills
Time Management
Curiosity and Continuous
Learning
https://www.forbes.com/sites/bernardmarr/2022/08/22
/the-top-10-most-in-demand-skills-for-the-next-10-years/
The Top 10
Most In-Demand
Skills For The
Next 10 Years
https://www.forbes.com/sites/bernardmarr/2022/08/22
/the-top-10-most-in-demand-skills-for-the-next-10-years/
Digital Literacy
Data Literacy
ü Critical Thinking
ü Emotional Intelligence
ü Creativity
ü Collaboration
ü Flexibility
ü Leadership Skills
ü Time Management
ü Curiosity and Continuous
Learning
Skill #1:
Communication
Mindful Talking
Intent
(Private)
§ You
§ What you
wanted to do
§ How you think
or feel
Action
(Public)
Impact
(Private)
§ Other
§ What actually
happened
§ How you made
the other person
think or feel
§ Words and action
§ Tone
§ Non-verbal cues
§ Cultural differences
§ Noises/distraction
§ Biases
Most people do not listen with
an intent to understand,
they listen with an intent to reply.
STEPHENCOVEY
”
Gregory Bull/AP
Speaker Listener
Convey an Idea/Feeling
Confirm / Clarify
Reflective Listening
Paraphrase the Idea
§ Itsounds like…
§ Youfeel like…
§ Itseems like…
§ What I’mhearing…
Tip #1
Communication
ü Mindful Talking
ü Reflective Listening
Skill #2:
Adaptability
Survival of the fittest
Survival of the fittest
most adaptable
STEVEN
SPIELBERG
MICHAEL
JORDAN
Wikimedia
Commons
Author:
Gage
Skidmore,
CC
BY-SA
3.0
DOD
photo
by
D.
Myles
Cullen
I
m
a
g
e
:
F
r
e
e
p
i
k
.
c
o
m
Quality of being able to
adjust to new conditions
Ability to handle change
Change is inevitable,
accept it
Get comfortable with
being uncomfortable
What is
adaptability?
Intelligence
Quotient
+
Adaptability
Quotient
Emotional
Quotient
+
https://creativethinkinginstitute.com/blog/adaptability-in-this-technological-age/
EQ
PQ
AQ IQ
Self-regulation
Self-awareness
Ability to unlearn
and relearn
Motivation Communication
Empathy
Inquisitiveness
Mathematical
ability
Memory
and recall
Analytical and
logical thinking
Refocused
resilience
Courage
Flexibility
Delayed
gratification
Curiosity
Problem-
solving
How to improve
Adaptability
Quotient?
ü Ability to recover from failure
ü Unlearn and relearn
ü Genuine curiosity
ü Persistence
ü Resourcefulness
ü Problem solving skills
If you do
not change,
you can
become extinct!
SPENCERJOHNSON
”
Tip #2
Adaptability
ü Actively unlearn
and relearn
ü Be genuinely
curious
ü Embrace failure
Skill #3
Conflict
Resolution
Absence of
conflict is apathy,
not harmony.
ADAMGRANT
The Easiest Person to Fool
Hidden Brain Podcast
”
ü Task conflict
Personality
ü Task conflict
ü Personality
ü Task conflict
https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development
F
o
r
m
ing St
o
r
m
i
n
g
N
o
r
m
i
n
g
P
e
r
f
o
r
m
i
n
g
10% of conflict is due to
difference of opinion,
and 90% is due to delivery
and tone of voice.
AMITABHBACHCHAN
”
The problem is
not the problem,
the problem is
your attitude
towards the problem.
CAPTAINJACKSPARROW
Character of Pirates of the Caribbean
”
Property
of
Disney
Entertainment.
Image
Source:
Fandom
Tip #3
Conflict Resolution
ü Task vs Personality
Conflict
ü Be aware of your
biases
ü Watch your tone
and delivery
Skill #4:
Kindness &
Gratitude
ü Serotonin
(mood stabilizer and happiness)
ü Oxytocin
(lowers blood pressure and
improves cardiovascular health)
ü Pleasure
(“helper’s high”)
ü Meaningful connection
at work
Increases
ü Pain
ü Stress
Decreases
Kindness
and Gratitude
https://www.gallup.com/workplace/336275/things-gen-millennials-expect-workplace.aspx
What Employees Look for in Their Employer, by Generation
Baby Boomers
1946–1964
1. The organization’s
leadership is ethical
2. The organization
cares about
employees’ wellbeing
3. The organization’s
financial stability
Gen X
1965–1979
1. The organization’s
leadership is ethical
2. The organization
cares about
employees’ wellbeing
3. The organization’s
financial stability
Older Millennials
1980–1988
1. The organization
cares about
employees’ wellbeing
2. The organization’s
leadership is ethical
3. The organization’s
leadership is open
and transparent
Young Millennials & Gen Z
1989–2001
1. The organization
cares about
employees’ wellbeing
2. The organization’s
leadership is ethical
3. The organization is
diverse and inclusive
of all people
www.randomactsofkindness.org/work/workplace_kindness_poster.pdf
Make kindness the norm.
Others are not perfect;
I’m not completely
flawed.
ADITYAGUPTA
”
People will forget what you
said, people will forget what
you did, but people will
never forget how you
made them feel.
MAYAANGELOU
”
Author: York College ISLGP
This file is licensed under the Creative
Commons Attribution 2.0 Generic license.
Kindness Workshop
15 Seconds – Talk to the person to
your left, give them a compliment
15 Seconds – Switch roles
Tip #4
Kindness and
Gratitude
ü Practice kindness
ü Gratitude check-ins
ü Spot recognition
Skill #5:
Mindfulness
What is
mindfulness?
Being present in the
current moment,
without judgment
FUTURE
Anxiety
Regret
PAST
What is standing
between you and the
present moment?
PRESENT
Mindfulness in
5 words –
two perspectives
https://en.wikipedia.org/wiki/Michael_Scott_(The_Office)
"It is what it is"
MICHAELSCOTT
"Right now,
its like this..."
https://en.wikipedia.org/wiki/Ajahn_Sumedho
AJAHNSUMEDHO
Where can I be
mindful?
Talking
Listening
Eating
Sitting
Running
Driving
Coding
Playing
Traveling
Gardening
Lifting
Cooking
It does not make the world around you perfect; it allows you
to live a more contended life in a rather imperfect world
How
mindfulness
helps?
ü Healthier
relationships
ü Improve focus
and memory
ü More cognitive
flexibility
ü Sleep better
Increases
ü Stress
ü Anxiety
ü Depression
ü Emotional reactivity
ü Cognitive decline
ü Eating disorders
ü Blood pressure
Decreases
ü Breathing
ü Body scan
ü Single tasking
ü Slow down
ü Accept yourself
Techniques
to be mindful
Breathing Workshop
4 Seconds - Inhale
4 Seconds - Hold
4 Seconds - Exhale
4 Seconds - Hold
Repeat
https://www.tenpercent.com/podcast
Tip #5
Mindfulness
ü Live in the present
ü Be non-judgmental
Soft People skills are hard,
invest in them equally
to force multiply
your technical talent
Communication
ü Mindful Talking
ü Reflective Listening
Conflict Resolution
ü Task vs Personality Conflict
ü Be aware of your biases
ü Watch your tone and delivery
Adaptability
ü Actively unlearn and learn
ü Be genuinely curious
ü Embrace failure
Kindness and Gratitude
ü Practice kindness
ü Gratitude check-ins
ü Spot recognition
Mindfulness
ü Live in the present
ü Be non-judgmental
Arun Gupta @arungupta
Thank You
https://www.tarabrach.com/rain-practice-radical-compassion/
R - Recognize what is going on
A - Allow the experience to be there, just as it is
I - Investigate with interest and care
N- Nurture with self-compassion

5 Skills To Force Multiply Technical Talents.pdf