JANE Doe (Federal Resume)
OBJECTIVE
____________________________________________________________________________________________
I would like to secure a Staff Assistant opportunity at Michael E. DeBakey VA Medical Center (MEDVAMC); where I can improve my competencies and enhance my skills. This position will allow me to set goals and formulate effective action plans to efficiently communicate information between diverse personnel. I have in depth knowledge of fundamental administrative concepts, practices, and procedures. Also I have excellent communication skills, clerical/ customer service skills, and a track record for delivering results. This is a chance to fully utilize my administrative expertise and make a significant contribution to the success of my employer while striving for customer’s satisfaction.
SUMMARY
_____________________________________________________________________________________________
· Currently employed 3 years at the Michael E. DeBakey Veterans Affairs Medical Center; the fourth largest VA Hospital in the United States; employing over 5,000 employees.
· Maintaining personal files of employees and documentation.
· Ability to perform all administrative responsibilities including travel arrangements, copying, mailing, updating information, and filing.
· Prompted to coordinate, schedule, and maintain listings.
· Organized manager meetings, quarterly calls, and conference calls.
· Effectively deal with insurance representatives and claim adjusters
· Perform outbound calls to determinate nature and scope of patient's insurance coverage
· Insure accuracy of in-house data and information as part of a carefully crafted system
· Communicate and coordinate with internal departments
· Ability to screen resumes submitted to company and post opening to job boards
· plaining the policies, procedures, benefits, and what will be expected from them as new employees
· Considerable ability to locate pertinent information and establish resources to resolve problems.
· Ability to effectively balance multiple project deadlines while exceeding expectations.
· Successfully addressing challenges using innovative approaches.
· Ability to communicate and coordinate across departments of an organization
· Use judgment to apply previous work experiences and principles for resolution of problems.
· Communicates well orally and in writing. Great ability to convey ideas to various echelons of staff.
· Outstanding ability to multi-task.
· Ability to work well on teams that include diverse people/ skill sets also the ability work well independently and produce successful results.
· Types 55/60 wpm
· Computer proficiencies: Windows, MS Word, PowerPoint, Excel, NOVELL, PeopleSoft, PlanSmart, Outlook, and Lotus Notes (Same time)
PROFESSIONALEXPERIENCE
_____________________________________________________________________________________________
Lead Medical Support Assistant (GS-7 Promotion) July-Present
Michael E. DeBakey VAMC-Hous ...
Nicole Houston has over 15 years of experience in healthcare customer service, claims management, and process improvement. She is currently a Blue Cross Blue Shield Interplan Home Service Representative, where she collaborates with other Blues plans on claims processing and resolves inquiries. Previously she held roles as a Medicare Markets Member Service Representative and general Member Service Representative at Blue Cross Blue Shield of Massachusetts. She also has medical secretary, physical therapy aide, and nurses aide experience at Braintree Rehabilitation Hospital.
Annette Jenkines has over 15 years of experience in call center operations and human resources management. She currently works as a Contact Center Operations Manager at General Dynamics Information and Technology, where she supervises call center operations handling medical insurance calls related to the Affordable Care Act. Prior to her current role, she held several supervisory and customer service roles at call centers operated by General Dynamics Information and Technology and other healthcare organizations.
Joseph Waiters is seeking a leadership position utilizing his 20 years of experience in training and operations management. He has a proven track record of successfully implementing new systems, developing training programs, and enhancing processes. As the current Training Specialist at Caduceus Inc., he designs and implements revenue cycle training, leads policy development, and acts as a resource to senior leadership. Prior to this role, he held several director and manager level positions where he oversaw training functions, project managed implementations, and improved staff performance through coaching.
Mila Frazier has a Master's in Health Administration and over 10 years of experience in healthcare administration and operations. She is skilled in project management, data analysis, and ensuring compliance with regulations. Currently she volunteers as a health promoter for her church, where she plans educational programs and assists congregants in making healthcare decisions.
Carolina Lopez is seeking a supervisory role utilizing her experience in customer service, team management, and healthcare compliance. She holds a Business Administration degree from Monroe College and has over 10 years of experience in human resources administration, call center management, and home health care branch management. Her resume demonstrates strong skills in managing personnel, training staff, and ensuring regulatory compliance and quality of service.
Andrea Lynn Hernandez is seeking a position that utilizes her skills in communication, leadership, organization, and quality improvement. She has over 20 years of experience in healthcare, including roles as a Quality Improvement Coordinator, Clerical Coordinator, Medical Receptionist, and Phlebotomist. Hernandez has a strong record of managing projects, analyzing data, and ensuring compliance. She is proficient in Microsoft applications and various medical software programs.
Rosetta Robinson is a results-oriented manager with experience in environmental services, patient experience, food service, transportation, and disaster relief inspection. She has a track record of improving customer satisfaction, reducing costs, and ensuring regulatory compliance across multiple industries. Robinson is looking for a position that utilizes her skills in strategic planning, team leadership, and relationship building.
Marcia Wade has over 15 years of experience in human services and case management. She has held positions as a program manager, case manager, and family support worker. Her experience includes developing service plans, coordinating resources, facilitating meetings, and supervising staff. She has a bachelor's degree in human services and certificates in areas like strength-based approaches and behavior modification.
Nicole Houston has over 15 years of experience in healthcare customer service, claims management, and process improvement. She is currently a Blue Cross Blue Shield Interplan Home Service Representative, where she collaborates with other Blues plans on claims processing and resolves inquiries. Previously she held roles as a Medicare Markets Member Service Representative and general Member Service Representative at Blue Cross Blue Shield of Massachusetts. She also has medical secretary, physical therapy aide, and nurses aide experience at Braintree Rehabilitation Hospital.
Annette Jenkines has over 15 years of experience in call center operations and human resources management. She currently works as a Contact Center Operations Manager at General Dynamics Information and Technology, where she supervises call center operations handling medical insurance calls related to the Affordable Care Act. Prior to her current role, she held several supervisory and customer service roles at call centers operated by General Dynamics Information and Technology and other healthcare organizations.
Joseph Waiters is seeking a leadership position utilizing his 20 years of experience in training and operations management. He has a proven track record of successfully implementing new systems, developing training programs, and enhancing processes. As the current Training Specialist at Caduceus Inc., he designs and implements revenue cycle training, leads policy development, and acts as a resource to senior leadership. Prior to this role, he held several director and manager level positions where he oversaw training functions, project managed implementations, and improved staff performance through coaching.
Mila Frazier has a Master's in Health Administration and over 10 years of experience in healthcare administration and operations. She is skilled in project management, data analysis, and ensuring compliance with regulations. Currently she volunteers as a health promoter for her church, where she plans educational programs and assists congregants in making healthcare decisions.
Carolina Lopez is seeking a supervisory role utilizing her experience in customer service, team management, and healthcare compliance. She holds a Business Administration degree from Monroe College and has over 10 years of experience in human resources administration, call center management, and home health care branch management. Her resume demonstrates strong skills in managing personnel, training staff, and ensuring regulatory compliance and quality of service.
Andrea Lynn Hernandez is seeking a position that utilizes her skills in communication, leadership, organization, and quality improvement. She has over 20 years of experience in healthcare, including roles as a Quality Improvement Coordinator, Clerical Coordinator, Medical Receptionist, and Phlebotomist. Hernandez has a strong record of managing projects, analyzing data, and ensuring compliance. She is proficient in Microsoft applications and various medical software programs.
Rosetta Robinson is a results-oriented manager with experience in environmental services, patient experience, food service, transportation, and disaster relief inspection. She has a track record of improving customer satisfaction, reducing costs, and ensuring regulatory compliance across multiple industries. Robinson is looking for a position that utilizes her skills in strategic planning, team leadership, and relationship building.
Marcia Wade has over 15 years of experience in human services and case management. She has held positions as a program manager, case manager, and family support worker. Her experience includes developing service plans, coordinating resources, facilitating meetings, and supervising staff. She has a bachelor's degree in human services and certificates in areas like strength-based approaches and behavior modification.
Carolyn Isaacson is a registered nurse with over 23 years of experience in leadership, clinical, and technical roles within the healthcare industry. She currently serves as a Clinical Adherence Manager at UnitedHealth Care Community Plan of Texas where she supervises a team and ensures clinical processes meet regulatory standards. Prior experience includes positions as Director of Nursing, Manager of Clinical Training, IT Nurse Education Instructor, and Staff Nurse. She offers skills in leadership, quality assurance initiatives, training, and systems management.
ObjectiveTo obtain a position within a corporate setting where.docxhopeaustin33688
Objective
To obtain a position within a corporate setting where I can utilize my past experience to grow with an organization and help achieve corporate goals as well as personal goals along the way
Summary of Qualifications
· Excellent leadership skills; able to delegate duties to appropriate team members
· Very compassionate, dedicated, and dependable
· Highly organized and able to multi-task efficiently in various work environments
· Enthusiastic personality with effective verbal and written communication skills
· Outstanding interpersonal skills
· Self-motivated and goal oriented, fast learner
· Excellent reputation with customers as a competent, knowledgeable and helpful professional
· Have a good accurate typing speed of 60 wpm
· Have good English-language skills both verbal and written
· Capable of working under pressure and meet deadlines as scheduled with quality in work
· Capable of taking care of customer service activities and also front office management
Computer Skills:Microsoft Word, Outlook, Excel, Access, PowerPoint and all aspects of Internet Research.
Education
Bachelor’s Degree from Northeastern University will be granted in September 2013
Work Experience
Administrative Assistant/Medical Records Support July 2011-Present
· Answer incoming calls from patients to schedule appointments
· Coordinate clinic locations
· Organize and update excel files of drug screens, DOT & physical assessments and breath alcohol test for clients.
· Cross train and educate new employees in the department in relation to the computer system and administrative duties.
· Prepare exam charts for nurses to review
· Copy and scan exam paperwork
· Enter and clear drug screens
Order Processing Specialist June 2009-February 2011
· Entered and processed orders accurately into three different systems.
· Handled various tasks in the order entry process and generated reports for key actions.
· Implemented a process to track order processing problems.
· Informed supervisors on daily order status and to generated and updated daily/weekly management reports and graphs.
· Maintained spreadsheets for rejected orders
· Created training manual for new sales representatives.
· Contributed to a team effort to meet or exceed service, production, and quality goal
· Identified errors and implement solutions with team members and leaders
· Received Employee of the Month Award
· Got laid off on February 8 2011
Member Service Representative September 2008 to February 2009
· Provided members with exceptional customer service
· Assisted internal and external customers via incoming telephone calls
· Utilized the BCBSMA computer system to look up and record information regarding a customer’s account
· Investigated and .
This summary outlines Jennifer Hardy's qualifications and experience as an administrative professional. She has over 5 years of experience in administrative roles at New York University Langone Medical Center, including her current role as Administrative Coordinator for the Perlmutter Cancer Center where she manages daily operations, budgets, and provides support to research staff. Prior experience includes roles in human resources administration and patient care coordination. She has strong computer skills and experience with systems like Microsoft Office, Adobe, and medical center databases.
Maritza Doyle is an experienced administrative coordinator and project manager seeking new opportunities. She has over 15 years of experience in office administration, project coordination, human resources assistance, and executive assistance. Her skills include bilingual Spanish/English abilities, proficiency in Microsoft Office and various software programs, coordination, planning, research, report writing, and meeting deadlines. She holds an Associate's degree in General Business and is pursuing a Bachelor's degree in Business Management.
Maria Macchiavello has over 20 years of experience in client services, account management, and sales roles in the healthcare and food services industries. She has a track record of strong customer service, process improvements, and collaborating across teams. Her most recent roles include providing excellent customer service as a food service contractor and developing productive supplier relationships as a manager of customer relations.
Veronica Schneider has over 10 years of experience in customer service roles providing excellent customer experiences. She has strong leadership, communication, and technological skills. Her experience includes managing spa operations and employees as lead spa associate, tracking part transfers as a material analyst, and providing front office support and patient services as a medical records associate. She is proficient in various software programs and seeks to train and support employees.
Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000.docxanhlodge
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected]
EDUCATION
University de France – Paris, France Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY December 2015 – Present
· Work closely with the field sales organization, operations, and internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce
Temporary Agency – New York, NY September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Military Housing – New York, NY March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.
This document provides a summary of Carolyn Isaacson's background and experience. She has over 23 years of experience in healthcare, including leadership roles as Director of Nursing and Manager of Clinical Services. Currently, she is the Director of Quality and Compliance Management at Altus ACE, where she is building the infrastructure for quality and compliance. Previously she held national roles at UnitedHealthcare managing clinical adherence programs. She has extensive experience in quality monitoring, ensuring regulatory compliance, and training and developing staff.
Gregory N. Sligh has over 15 years of experience in human resources and counseling. He has held positions as a human resources generalist, intake coordinator, clinical counselor, and English instructor. Sligh has a bachelor's degree in history from Benedict College and a master's in business administration with a focus on human resources from Strayer University. He maintains compliance with employment laws and handles tasks such as employee relations, benefits administration, and recruiting.
This document is a resume for Jared M. Leaman. It summarizes his qualifications and experiences. He has over 15 years of experience in healthcare, including roles in finance, analytics, and anesthesia. He holds a Bachelor's degree in Accountancy. Currently he works as a Provider Consultant helping contracted healthcare providers. Previously he held roles performing financial analysis, creating reporting, and supervising anesthesia technicians at hospitals in Idaho and Utah.
Completed my Master of Public Administration with a specialization in Health Administration. I have been involved with the health care field for many years and I am looking to grow as a health care professional.
Monica Wright has over 20 years of experience in insurance billing, collections, customer service, and administration. She currently works as a Billing Trainer for Emory Healthcare, where her responsibilities include training staff, processing insurance claims, working with patients on billing and payments, and managing billing operations. Previously, she held roles in medical billing and worked as a Referral Coordinator at Emory Healthcare. She aims to provide superior customer service and uses various software programs to perform her duties.
This document provides a summary of qualifications and work experience for Jezenya Wilkerson of Houston, TX. She has over 10 years of bilingual customer service experience and 3 years of experience as a corporate trainer. Her most recent role has been as a Latin America Coordinator/Inside Sales Support for Eurotainer US, Inc since March 2016 where she prepares and manages leasing proposals, contracts, and equipment repairs for Latin American clients. Prior to this she held roles as a bilingual support counselor and corporate trainer for Money Management International from 2007 to 2016.
Kathy Walcott has over 20 years of experience in administration, operations, human resources, and credentialing in healthcare settings. She has a proven track record of improving efficiency, ensuring compliance with regulations, and managing teams. Her skills include overseeing administrative programs, human resources management, credentialing providers, and fiscal management.
Jacqueline N. Nelson is seeking a challenging position utilizing her education and experience. She has an Associate's degree in Business Administration and over 10 years of experience in office administration and project coordination roles at the University of Nebraska Medical Center and OSI Group. Her skills include managing calendars, coordinating meetings and travel, overseeing budgets and purchases, and maintaining databases. She is highly organized, detail-oriented, and skilled in Microsoft Office.
This document is a resume for Patrice A. Roland seeking an administrative or office assistant position. The resume summarizes her qualifications including strong communication, organizational, and time management skills gained through extensive experience in various administrative roles. It also lists her office software proficiencies and work history in administrative positions for companies in healthcare, staffing, and other industries.
This position supports physician recruitment for a major health system. The coordinator develops marketing materials, maintains lists of open positions and candidates, and assists with candidate interviews and site visits. Responsibilities also include managing expenses, developing recruitment processes and policies, and ensuring compliance with employment laws. The ideal candidate has a bachelor's degree, marketing or recruiting experience, strong communication and organizational skills, and the ability to work independently.
The document summarizes the professional experience and qualifications of Lori Goucher. She has over 25 years of clinical nursing experience in critical care and wound care management. She holds an MBA and BSN degree and is a Lean Six Sigma Black Belt. Her experience includes roles in clinical operations and leadership, quality improvement, and sales and clinical consulting for medical device companies. She has a track record of successfully improving processes, compliance, and outcomes in various hospital roles.
Nilka Yusely Malamut has over 15 years of experience in project management for clinical trials, most recently as a Senior Project Manager at Cardiocore in Rockville, MD. She has successfully managed over 30 clinical trials projects on time and under budget. Prior to her current role, she held positions in customer support, project management, and service department management for medical device companies. She has a Bachelor's degree in Industrial Engineering and is a certified Project Management Professional.
Lockeport Medical CenterMission and VisionAs the regional .docxSHIVA101531
Lockeport Medical Center
Mission and Vision
As the regional leader in advanced medical care, we take our responsibilities seriously. Our vision and core values help guide us as we work to help and heal each patient in our care. We provide the community quality health care services through the compassionate hands of well-trained staff, in a technologically advanced, cost-effective manner.
Our Mission: To improve the health of the people of the state and surrounding region.
· Serve people as a not-for-profit health system governed by a voluntary community board.
· Ensure sustainability through stewardship of the community's assets.
· Provide quality services in a compassionate and cost-effective manner.
· Collaborate in order to improve access across the entire continuum of care.
· Promote wellness and health to benefit the community.
2020 Vision
A regional diversified health system providing superior care and service to patients and their families through a full continuum of integrated services, education, and research.
Major Strategies: "DEEDS"
Develop people
Excel in patient quality and safety
Enhance operational and financial performance
Develop the health system
Strengthen key relationships
Our MERIT Values
Five core values: Mercy, Excellence, Respect, Integrity and Trust/Teamwork. These values form the foundation for our culture at Lockeport Medical Center.
Mercy
We work to create a caring and compassionate environment responsive to the emotional, spiritual, and physical needs of all persons.
Excellence
We strive to meet or exceed patient/customer needs and expectations and work as a team to improve every aspect of care and service in our organization.
Respect
We value the innate dignity of all persons, respect their uniqueness and diversity, and enable the development of each one's full potential.
Integrity
We are consistently open, honest, and ethical, as the ideal means to protect overall safety and ensure confidentiality and privacy.
Trust/Teamwork
We say what we mean and do what we say. There is open and honest communication with patients and among staff. We recognize everyone’s contributions for the benefit of the patient. We strive to enhance the health of the communities we serve, and work in cooperation with other organizations to protect our vulnerable populations throughout the region.
Job Description
Position Title: Surgery Schedule Coordinator
Department: Operating Room
FLSA Status: Non-Exempt
Position Summary
Uses clinical and management processes to plan, organize, staff, direct, and evaluate patient care services; uses available resources to meet MD/customer needs. The surgery schedule coordinator uses knowledge of interactive management and humanistic values in creating an environment conducive to meeting needs. Role reflects a balance between management and clinical practice. Serves a population from neonates to geriatrics.
Essential Job Functions
Customer Service
· Maintains/demonstrates clinic ...
The document discusses planning for material and resource requirements in operations management. It describes the relationships between forecasting, aggregate planning, master scheduling, MRP, and capacity planning. A case study is provided on how a toy company develops its aggregate production plan and master production schedule to meet demand forecasts while maintaining consistent production levels and workforce. The master schedule is adjusted as actual customer orders are received to ensure demand can be met from current inventory and production levels.
a 12 page paper on how individuals of color would be a more dominant.docxpriestmanmable
a 12 page paper on how individuals of color would be a more dominant number if they had more resources and discrimination of color was ceased. Must include those who discriminate against skin color and must include facts from sources that help individuals gain insight on the possibility of colored individuals thriving in society if same resourcesAnd equal opportunity was provided.
.
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Carolyn Isaacson is a registered nurse with over 23 years of experience in leadership, clinical, and technical roles within the healthcare industry. She currently serves as a Clinical Adherence Manager at UnitedHealth Care Community Plan of Texas where she supervises a team and ensures clinical processes meet regulatory standards. Prior experience includes positions as Director of Nursing, Manager of Clinical Training, IT Nurse Education Instructor, and Staff Nurse. She offers skills in leadership, quality assurance initiatives, training, and systems management.
ObjectiveTo obtain a position within a corporate setting where.docxhopeaustin33688
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To obtain a position within a corporate setting where I can utilize my past experience to grow with an organization and help achieve corporate goals as well as personal goals along the way
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· Excellent leadership skills; able to delegate duties to appropriate team members
· Very compassionate, dedicated, and dependable
· Highly organized and able to multi-task efficiently in various work environments
· Enthusiastic personality with effective verbal and written communication skills
· Outstanding interpersonal skills
· Self-motivated and goal oriented, fast learner
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· Have a good accurate typing speed of 60 wpm
· Have good English-language skills both verbal and written
· Capable of working under pressure and meet deadlines as scheduled with quality in work
· Capable of taking care of customer service activities and also front office management
Computer Skills:Microsoft Word, Outlook, Excel, Access, PowerPoint and all aspects of Internet Research.
Education
Bachelor’s Degree from Northeastern University will be granted in September 2013
Work Experience
Administrative Assistant/Medical Records Support July 2011-Present
· Answer incoming calls from patients to schedule appointments
· Coordinate clinic locations
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· Cross train and educate new employees in the department in relation to the computer system and administrative duties.
· Prepare exam charts for nurses to review
· Copy and scan exam paperwork
· Enter and clear drug screens
Order Processing Specialist June 2009-February 2011
· Entered and processed orders accurately into three different systems.
· Handled various tasks in the order entry process and generated reports for key actions.
· Implemented a process to track order processing problems.
· Informed supervisors on daily order status and to generated and updated daily/weekly management reports and graphs.
· Maintained spreadsheets for rejected orders
· Created training manual for new sales representatives.
· Contributed to a team effort to meet or exceed service, production, and quality goal
· Identified errors and implement solutions with team members and leaders
· Received Employee of the Month Award
· Got laid off on February 8 2011
Member Service Representative September 2008 to February 2009
· Provided members with exceptional customer service
· Assisted internal and external customers via incoming telephone calls
· Utilized the BCBSMA computer system to look up and record information regarding a customer’s account
· Investigated and .
This summary outlines Jennifer Hardy's qualifications and experience as an administrative professional. She has over 5 years of experience in administrative roles at New York University Langone Medical Center, including her current role as Administrative Coordinator for the Perlmutter Cancer Center where she manages daily operations, budgets, and provides support to research staff. Prior experience includes roles in human resources administration and patient care coordination. She has strong computer skills and experience with systems like Microsoft Office, Adobe, and medical center databases.
Maritza Doyle is an experienced administrative coordinator and project manager seeking new opportunities. She has over 15 years of experience in office administration, project coordination, human resources assistance, and executive assistance. Her skills include bilingual Spanish/English abilities, proficiency in Microsoft Office and various software programs, coordination, planning, research, report writing, and meeting deadlines. She holds an Associate's degree in General Business and is pursuing a Bachelor's degree in Business Management.
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Veronica Schneider has over 10 years of experience in customer service roles providing excellent customer experiences. She has strong leadership, communication, and technological skills. Her experience includes managing spa operations and employees as lead spa associate, tracking part transfers as a material analyst, and providing front office support and patient services as a medical records associate. She is proficient in various software programs and seeks to train and support employees.
Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000.docxanhlodge
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected]
EDUCATION
University de France – Paris, France Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY December 2015 – Present
· Work closely with the field sales organization, operations, and internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce
Temporary Agency – New York, NY September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service Representative
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· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Military Housing – New York, NY March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
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· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.
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This document provides a summary of qualifications and work experience for Jezenya Wilkerson of Houston, TX. She has over 10 years of bilingual customer service experience and 3 years of experience as a corporate trainer. Her most recent role has been as a Latin America Coordinator/Inside Sales Support for Eurotainer US, Inc since March 2016 where she prepares and manages leasing proposals, contracts, and equipment repairs for Latin American clients. Prior to this she held roles as a bilingual support counselor and corporate trainer for Money Management International from 2007 to 2016.
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Jacqueline N. Nelson is seeking a challenging position utilizing her education and experience. She has an Associate's degree in Business Administration and over 10 years of experience in office administration and project coordination roles at the University of Nebraska Medical Center and OSI Group. Her skills include managing calendars, coordinating meetings and travel, overseeing budgets and purchases, and maintaining databases. She is highly organized, detail-oriented, and skilled in Microsoft Office.
This document is a resume for Patrice A. Roland seeking an administrative or office assistant position. The resume summarizes her qualifications including strong communication, organizational, and time management skills gained through extensive experience in various administrative roles. It also lists her office software proficiencies and work history in administrative positions for companies in healthcare, staffing, and other industries.
This position supports physician recruitment for a major health system. The coordinator develops marketing materials, maintains lists of open positions and candidates, and assists with candidate interviews and site visits. Responsibilities also include managing expenses, developing recruitment processes and policies, and ensuring compliance with employment laws. The ideal candidate has a bachelor's degree, marketing or recruiting experience, strong communication and organizational skills, and the ability to work independently.
The document summarizes the professional experience and qualifications of Lori Goucher. She has over 25 years of clinical nursing experience in critical care and wound care management. She holds an MBA and BSN degree and is a Lean Six Sigma Black Belt. Her experience includes roles in clinical operations and leadership, quality improvement, and sales and clinical consulting for medical device companies. She has a track record of successfully improving processes, compliance, and outcomes in various hospital roles.
Nilka Yusely Malamut has over 15 years of experience in project management for clinical trials, most recently as a Senior Project Manager at Cardiocore in Rockville, MD. She has successfully managed over 30 clinical trials projects on time and under budget. Prior to her current role, she held positions in customer support, project management, and service department management for medical device companies. She has a Bachelor's degree in Industrial Engineering and is a certified Project Management Professional.
Lockeport Medical CenterMission and VisionAs the regional .docxSHIVA101531
Lockeport Medical Center
Mission and Vision
As the regional leader in advanced medical care, we take our responsibilities seriously. Our vision and core values help guide us as we work to help and heal each patient in our care. We provide the community quality health care services through the compassionate hands of well-trained staff, in a technologically advanced, cost-effective manner.
Our Mission: To improve the health of the people of the state and surrounding region.
· Serve people as a not-for-profit health system governed by a voluntary community board.
· Ensure sustainability through stewardship of the community's assets.
· Provide quality services in a compassionate and cost-effective manner.
· Collaborate in order to improve access across the entire continuum of care.
· Promote wellness and health to benefit the community.
2020 Vision
A regional diversified health system providing superior care and service to patients and their families through a full continuum of integrated services, education, and research.
Major Strategies: "DEEDS"
Develop people
Excel in patient quality and safety
Enhance operational and financial performance
Develop the health system
Strengthen key relationships
Our MERIT Values
Five core values: Mercy, Excellence, Respect, Integrity and Trust/Teamwork. These values form the foundation for our culture at Lockeport Medical Center.
Mercy
We work to create a caring and compassionate environment responsive to the emotional, spiritual, and physical needs of all persons.
Excellence
We strive to meet or exceed patient/customer needs and expectations and work as a team to improve every aspect of care and service in our organization.
Respect
We value the innate dignity of all persons, respect their uniqueness and diversity, and enable the development of each one's full potential.
Integrity
We are consistently open, honest, and ethical, as the ideal means to protect overall safety and ensure confidentiality and privacy.
Trust/Teamwork
We say what we mean and do what we say. There is open and honest communication with patients and among staff. We recognize everyone’s contributions for the benefit of the patient. We strive to enhance the health of the communities we serve, and work in cooperation with other organizations to protect our vulnerable populations throughout the region.
Job Description
Position Title: Surgery Schedule Coordinator
Department: Operating Room
FLSA Status: Non-Exempt
Position Summary
Uses clinical and management processes to plan, organize, staff, direct, and evaluate patient care services; uses available resources to meet MD/customer needs. The surgery schedule coordinator uses knowledge of interactive management and humanistic values in creating an environment conducive to meeting needs. Role reflects a balance between management and clinical practice. Serves a population from neonates to geriatrics.
Essential Job Functions
Customer Service
· Maintains/demonstrates clinic ...
Similar to JANE Doe (Federal Resume) OBJECTIVE___________.docx (20)
The document discusses planning for material and resource requirements in operations management. It describes the relationships between forecasting, aggregate planning, master scheduling, MRP, and capacity planning. A case study is provided on how a toy company develops its aggregate production plan and master production schedule to meet demand forecasts while maintaining consistent production levels and workforce. The master schedule is adjusted as actual customer orders are received to ensure demand can be met from current inventory and production levels.
a 12 page paper on how individuals of color would be a more dominant.docxpriestmanmable
a 12 page paper on how individuals of color would be a more dominant number if they had more resources and discrimination of color was ceased. Must include those who discriminate against skin color and must include facts from sources that help individuals gain insight on the possibility of colored individuals thriving in society if same resourcesAnd equal opportunity was provided.
.
92 Academic Journal Article Critique Help with Journal Ar.docxpriestmanmable
92 Academic Journal Article Critique
Help with Journal Article Critique Assignment
Ensure the structure of the assignment will include the following:
Title Page
Introduction
Description of the Problem or Issue
Analysis
Discussion
Critique
Conclusion
References
.
A ) Society perspective90 year old female, Mrs. Ruth, from h.docxpriestmanmable
A ) Society perspective
90 year old female, Mrs. Ruth, from home with her daughter, is admitted to hospital after sustaining a hip fracture. She has a history of chronic obstructive pulmonary disease on home oxygen and moderate to severe aortic stenosis. (Obstruction of blood flow through part of the heart) She undergoes urgent hemiarthroplasty (hip surgery) with an uneventful operative course.
The patient and her family are of Jewish background. The patient’s daughter is her primary caregiver and has financial power-of-attorney, but it is not known whether she has formal power of attorney for personal care. Concerns have been raised to the ICU team about the possibility of elder abuse in the home by the patient’s daughter.
Unfortunately, on postoperative day 4, the patient develops delirium with respiratory failure secondary to hospital acquired pneumonia and pulmonary edema. (Fluid in the lungs) Her goals of care were not assessed pre-operatively. She is admitted to the ICU for non-invasive positive pressure ventilation for 48 hours, and then deteriorates and is intubated. After 48 hours of ventilation, it was determined that due to the severity of her underlying cardio-pulmonary status (COPD and aortic stenosis), ventilator weaning would be difficult and further ventilation would be futile.
The patient’s daughter is insistent on continuing all forms of life support, including mechanical ventilation and even extracorporeal membranous oxygenation (does the work of the lungs) if indicated. However, the Mrs Ruth’s delirium clears within the next 24 hours of intubation, and she is now competent, although still mechanically ventilated. She communicated to the ICU team that she preferred 1-way extubation (removal of the ventilator) and comfort care. This was communicated in writing to the ICU team, and was consistent over time with other care providers. The patient went as far to demand the extubation over the next hour, which was felt to be reasonable by the ICU team.
The patient’s daughter was informed of this decision, and stated that she could not come to the hospital for 2 hours, and in the meantime, that the patient must remain intubated.
At this point, the ICU team concurred with the patient’s wishes, and extubated her before her daughter was able to come to the hospital.
The daughter was angry at the team’s decision, and requested that the patient be re-intubated if she deteriorated. When the daughter arrived at the hospital, the patient and daughter were able to converse, and the patient then agreed to re-intubation if she deteriorated.
(1) What are the ethical issues emerging in this case? State why? (
KRISTINA)
(2) What decision model(s) would be ideal for application in this case? State your justification.
(Lacey Powell
)
(3) Who should make decisions in this situation? Should the ICU team have extubated the patient?
State if additional information was necessary for you to arrive at a better decision(s) in your case.
9 dissuasion question Bartol, C. R., & Bartol, A. M. (2017)..docxpriestmanmable
9 dissuasion question
Bartol, C. R., & Bartol, A. M. (2017). Criminal behavior: A psychological approach (11th ed.). Boston, MA: Pearson.
Chapter 12, “Sexual Assault” (pp. 348–375)
Chapter 13, “Sexual Abuse of Children and Youth” (pp. 376–402)
To prepare for this Discussion:
Review the Learning Resources.
Think about the following two statements:
Rape is seen as a pseudosexual act.
Rape is always and foremost an aggressive act.
Consider the two statements above regarding motivation of sexual assault. Is rape classified as a pseudosexual act to you, or is it more or less than that? Explain your stance. Do you see rape as an aggressive act by nature, or can it be considered otherwise in certain situations? Explain your reasoning for this.
Excellent - above expectations
Main Discussion Posting Content
Points Range:
21.6 (54%) - 24 (60%)
Discussion posting demonstrates an
excellent
understanding of
all
of the concepts and key points presented in the text/s and Learning Resources. Posting provides significant detail including multiple relevant examples, evidence from the readings and other scholarly sources, and discerning ideas.
Points Range:
19.2 (48%) - 21.57 (53.92%)
Discussion posting demonstrates a
good
understanding of
most
of the concepts and key points presented in the text/s and Learning Resources. Posting provides moderate detail (including at least one pertinent example), evidence from the readings and other scholarly sources, and discerning ideas.
Points Range:
16.8 (42%) - 19.17 (47.93%)
Discussion posting demonstrates a
fair
understanding of the concepts and key points as presented in the text/s and Learning Resources. Posting may be
lacking
or incorrect in some area, or in detail and specificity, and/or may not include sufficient pertinent examples or provide sufficient evidence from the readings.
Points Range:
0 (0%) - 16.77 (41.93%)
Discussion posting demonstrates
poor or no
understanding of the concepts and key points of the text/s and Learning Resources. Posting is incorrect and/or shallow and/or does not include any pertinent examples or provide sufficient evidence from the readings.
Reply Post & Peer Interaction
Points Range:
7.2 (18%) - 8 (20%)
Student interacts
frequently
with peers. The feedback postings and responses to questions are excellent and fully contribute to the quality of interaction by offering constructive critique, suggestions, in-depth questions, use of scholarly, empirical resources, and stimulating thoughts and/or probes.
Points Range:
6.4 (16%) - 7.16 (17.9%)
Student interacts
moderately
with peers. The feedback postings and responses to questions are good, but may not fully contribute to the quality of interaction by offering constructive critique, suggestions, in-depth questions, use of scholarly, empirical resources, and stimulating thoughts and/or probes.
Points Range:
5.6 (14%) - 6.36 (15.9%)
Student interacts
minimally
with peers .
9 AssignmentAssignment Typologies of Sexual AssaultsT.docxpriestmanmable
9 Assignment
Assignment: Typologies of Sexual Assaults
There are many different types of sexual assaults and many different types of offenders. Although they are different, they can be classified in order to create a common language between the criminal justice field and the mental health field. This in turn will enable more accurate research, predict future offenses, and assist in the prosecution and rehabilitation of the offenders.
In this Assignment, you compare different typologies of sexual offenders to determine the differences in motivation, expression of aggression, and underlining personality structure. You also determine the best way to interview each typology of sexual offenders.
To prepare for this Assignment:
Review the Learning Resources.
Select two typologies of sexual offenders listed in the resources.
By Day 7
In a 3- to 5- page paper:
Compare the two typologies of sexual offenders you selected by explaining the following:
The motivational differences between the two typologies
The expression of aggression in the two typologies
The differences in the underlining personality structure of the two typologies
Excellent - above expectations
Points Range:
47.25 (63%) - 52.5 (70%)
Paper demonstrates an
excellent
understanding of
all
of the concepts and key points presented in the text/s and Learning Resources. Paper provides significant detail including multiple relevant examples, evidence from the readings and other sources, and discerning ideas.
Points Range:
42 (56%) - 47.2 (62.93%)
Paper demonstrates a
good
understanding of
most
of the concepts and key points presented in the text/s and Learning Resources. Paper includes moderate detail, evidence from the readings, and discerning ideas.
Points Range:
36.75 (49%) - 41.95 (55.93%)
Paper demonstrates a
fair
understanding of the concepts and key points as presented in the text/s and Learning Resources. Paper may be
lacking
in detail and specificity and/or may not include sufficient pertinent examples or provide sufficient evidence from the readings.
Points Range:
0 (0%) - 36.7 (48.93%)
Paper demonstrates poor understanding of the concepts and key points of the text/s and Learning Resources. Paper is missing detail and specificity and/or does not include any pertinent examples or provide sufficient evidence from the readings.
Writing
Points Range:
20.25 (27%) - 22.5 (30%)
Paper is
well
organized, uses scholarly tone, follows APA style, uses original writing and proper paraphrasing, contains very few or no writing and/or spelling errors, and is
fully
consistent with graduate level writing style. Paper contains
multiple
, appropriate and exemplary sources expected/required for the assignment.
.
The document discusses a new guidance published by Public Health England to enhance the public health role of nurses and midwives. It aims to make every contact with patients by nurses and midwives count towards health promotion and disease prevention. The guidance prioritizes areas like reducing preventable deaths, tackling long-term conditions, and improving children's health. It also emphasizes place-based public health approaches. The document outlines specific actions nurses and midwives can take to contribute to public health at the individual, community and population levels, such as providing health advice to patients and engaging with communities.
9 Augustine Confessions (selections) Augustine of Hi.docxpriestmanmable
9 Augustine
Confessions
(selections)
Augustine of Hippo wrote his Confessions between 397 -400 CE. In it he gives an
autobiographical account of his whole life up through his conversion to Christianity.
In Book 2, excerpted here, he thinks over the passions and temptations of his youth,
especially during a period where he had to come home from where he was studying
and return to living with his parents. His mother Monica was already Christian and
his father was considering it. They want him to be academically successful and
become a great orator.
From Augustine, Confessions. Translated by Caroline J-B Hammond. Loeb Classical
Library Harvard University Press 2014
(Links to an external site.)
.
1. (1) I wish to put on record the disgusting deeds in which I engaged, and
the corrupting effect of sensual experience on my soul, not because I love
them, but so that I may love you, my God. I do this because of my love for
your love, to the end that—as I recall my wicked, wicked ways in the
bitterness of recollection—you may grow even sweeter to me. For you are
a sweetness which does not deceive, a sweetness which brings happiness
and peace, pulling me back together from the disintegration in which I was
being shattered and torn apart, when I turned away from you who are unity
https://www-loebclassics-com.offcampus.lib.washington.edu/view/augustine-confessions/2014/pb_LCL026.61.xml
https://www-loebclassics-com.offcampus.lib.washington.edu/view/augustine-confessions/2014/pb_LCL026.61.xml
https://www-loebclassics-com.offcampus.lib.washington.edu/view/augustine-confessions/2014/pb_LCL026.61.xml
https://www-loebclassics-com.offcampus.lib.washington.edu/view/augustine-confessions/2014/pb_LCL026.61.xml
https://www-loebclassics-com.offcampus.lib.washington.edu/view/augustine-confessions/2014/pb_LCL026.61.xml
and dispersed into the multiplicity that is oblivion. For there was a time
during my adolescence when I burned to have my fill of hell. I ran wild and
reckless in all manner of shady liaisons, and my outward appearance
deteriorated, and I degenerated before your eyes as I went on pleasing
myself and desiring to appear pleasing in human sight.
2. (2) What was it that used to delight me, if not loving and being loved? But
there was no boundary maintained between one mind and another, and
reaching only as far as the clear confines of friendship. Instead the slime
of fleshly desire and the spurts of adolescence belched out their fumes,
and these clouded and obscured my heart, so that it was impossible to
distinguish the purity of love from the darkness of lust. Both of them
together seethed in me, dragging my immaturity over the heights of bodily
desire, and plunging me down into a whirlpool of sin. Your anger grew
strong against me, but I was unaware of it. I had been deafened by the
loud grinding of the chain of my mortality, the punishment for the pride of
my soul, and I went even further away from yo.
8.3 Intercultural Communication
Learning Objectives
1. Define intercultural communication.
2. List and summarize the six dialectics of intercultural communication.
3. Discuss how intercultural communication affects interpersonal relationships.
It is through intercultural communication that we come to create, understand, and transform culture and identity. Intercultural communication is communication between people with differing cultural identities. One reason we should study intercultural communication is to foster greater self-awareness (Martin & Nakayama, 2010). Our thought process regarding culture is often “other focused,” meaning that the culture of the other person or group is what stands out in our perception. However, the old adage “know thyself” is appropriate, as we become more aware of our own culture by better understanding other cultures and perspectives. Intercultural communication can allow us to step outside of our comfortable, usual frame of reference and see our culture through a different lens. Additionally, as we become more self-aware, we may also become more ethical communicators as we challenge our ethnocentrism, or our tendency to view our own culture as superior to other cultures.
As was noted earlier, difference matters, and studying intercultural communication can help us better negotiate our changing world. Changing economies and technologies intersect with culture in meaningful ways (Martin & Nakayama). As was noted earlier, technology has created for some a global village where vast distances are now much shorter due to new technology that make travel and communication more accessible and convenient (McLuhan, 1967). However, as the following “Getting Plugged In” box indicates, there is also a digital divide, which refers to the unequal access to technology and related skills that exists in much of the world. People in most fields will be more successful if they are prepared to work in a globalized world. Obviously, the global market sets up the need to have intercultural competence for employees who travel between locations of a multinational corporation. Perhaps less obvious may be the need for teachers to work with students who do not speak English as their first language and for police officers, lawyers, managers, and medical personnel to be able to work with people who have various cultural identities.
“Getting Plugged In”
The Digital Divide
Many people who are now college age struggle to imagine a time without cell phones and the Internet. As “digital natives” it is probably also surprising to realize the number of people who do not have access to certain technologies. The digital divide was a term that initially referred to gaps in access to computers. The term expanded to include access to the Internet since it exploded onto the technology scene and is now connected to virtually all computing (van Deursen & van Dijk, 2010). Approximately two billion people around the world now access the Internet regularl.
8413 906 AMLife in a Toxic Country - NYTimes.comPage 1 .docxpriestmanmable
8/4/13 9:06 AMLife in a Toxic Country - NYTimes.com
Page 1 of 4http://www.nytimes.com/2013/08/04/sunday-review/life-in-a-toxic-country.html?ref=world&pagewanted=all&pagewanted=print
August 3, 2013
Life in a Toxic Country
By EDWARD WONG
BEIJING — I RECENTLY found myself hauling a bag filled with 12 boxes of milk powder and a
cardboard container with two sets of air filters through San Francisco International Airport. I was
heading to my home in Beijing at the end of a work trip, bringing back what have become two of
the most sought-after items among parents here, and which were desperately needed in my own
household.
China is the world’s second largest economy, but the enormous costs of its growth are becoming
apparent. Residents of its boom cities and a growing number of rural regions question the safety of
the air they breathe, the water they drink and the food they eat. It is as if they were living in the
Chinese equivalent of the Chernobyl or Fukushima nuclear disaster areas.
Before this assignment, I spent three and a half years reporting in Iraq, where foreign
correspondents talked endlessly of the variety of ways in which one could die — car bombs,
firefights, being abducted and then beheaded. I survived those threats, only now to find myself
wondering: Is China doing irreparable harm to me and my family?
The environmental hazards here are legion, and the consequences might not manifest themselves
for years or even decades. The risks are magnified for young children. Expatriate workers
confronted with the decision of whether to live in Beijing weigh these factors, perhaps more than at
any time in recent decades. But for now, a correspondent’s job in China is still rewarding, and so I
am toughing it out a while longer. So is my wife, Tini, who has worked for more than a dozen years
as a journalist in Asia and has studied Chinese. That means we are subjecting our 9-month-old
daughter to the same risks that are striking fear into residents of cities across northern China, and
grappling with the guilt of doing so.
Like them, we take precautions. Here in Beijing, high-tech air purifiers are as coveted as luxury
sedans. Soon after I was posted to Beijing, in 2008, I set up a couple of European-made air
purifiers used by previous correspondents. In early April, I took out one of the filters for the first
time to check it: the layer of dust was as thick as moss on a forest floor. It nauseated me. I ordered
two new sets of filters to be picked up in San Francisco; those products are much cheaper in the
United States. My colleague Amy told me that during the Lunar New Year in February, a family
http://topics.nytimes.com/top/reference/timestopics/people/w/edward_wong/index.html
http://topics.nytimes.com/top/news/international/countriesandterritories/china/index.html?inline=nyt-geo
8/4/13 9:06 AMLife in a Toxic Country - NYTimes.com
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8. A 2 x 2 Experimental Design - Quality and Economy (x1 and x2.docxpriestmanmable
8. A 2 x 2 Experimental Design: - Quality and Economy (x1 and x2 as independent variables)
Dr. Boonghee Yoo
[email protected]
RMI Distinguished Professor in Business and
Professor of Marketing & International Business
Make changes on the names, labels, and measure on the variable view.
Check the measure.
Have the same keys between “Name” and “Label.”
Run factor analysis for ys (dependent variables).
Select “Principal axis factoring” from “Extraction.”
The two-factor solution seems the best as (1) they are over one eigenvalue each and (2) the variance explained for is over 60%.
The new eigenvalues after the rotation.
The rotated factor matrix is clear.
But note that y3 and y1 are collapsed into one factor.
If not you should rerun factor analysis after removing the most problematic item one at a time.
Repeat this procedure until the rotated factor pattern has
(1) no cross-loading,
(2) no weak factor loading (< 0.5), and
(3) an adequate number of items (not more than 5 items per factor).
If a clear factor pattern is obtained, name the factors.
Attitude and purchase intention (y3 and y1)
Boycotting intention (y2)
Compute the reliability of the items of each factor
Make sure all responses were used.
Cronbach’s a (= Reliability a) must be greater than 0.70. Then, you can create the composite variable out of the member items.
Means and STDs must be similar among the items.
No a here should be greater than Cronbach’s a. If not, you should delete such item(s) to increase a.
Create the composite variable for each factor.
BI = mean (y2_1,y2_2,y2_3)
“PI” will be added to the data.
Go to the Variable View and change its “Name” and “Label.”
8. A 2 x 2 Experimental Design: - Quality and Economy (x1 and x2 as independent variables)
Dr. Boonghee Yoo
[email protected]
RMI Distinguished Professor in Business and
Professor of Marketing & International Business
BLOCK 1. Title and introductory paragraph.
Title and introductory paragraph
Plus, background questions
BLOCK 2 to 5. Show one of four treatments randomly.
x1(hi), x2 (hi)
x1 (hi), x2 (low)
x1 (low), x2 (hi)
x1 (low), x2 (low)
BLOCK 6. Questions.
Manipulation check questions (multi-item scales)
y1, y2, and y3 (multi-item scales)
Socio-demographic questions
Write “Thank you for participation.”
The questionnaire (6 blocks)
A 2x2 between-sample design: SQ (Service quality and ECON (Contribution to local economy)
Each of the four BLOCKs consist of:
The instruction: e.g., “Please read the following description of company ABC carefully.”
The scenario: An image file or written statement
(No questions inside the scenario blocks)
Qualtrics Survey Flow (6 blocks)
Manipulation check questions y1, y2, …, yn
Questions to verify that subjects were manipulated as intended. For example, if the stimulus is dollar-amount price, the manipulation check.
800 Words 42-year-old man presents to ED with 2-day history .docxpriestmanmable
800 Words
42-year-old man presents to ED with 2-day history of dysuria, low back pain, inability to fully empty his bladder, severe perineal pain along with fevers and chills. He says the pain is worse when he stands up and is somewhat relieved when he lies down. Vital signs T 104.0 F, pulse 138, respirations 24. PaO2 96% on room air. Digital rectal exam (DRE) reveals the prostate to be enlarged, extremely tender, swollen, and warm to touch.
In your Case Study Analysis related to the scenario provided, explain the following:
The factors that affect fertility (STDs).
Why inflammatory markers rise in STD/PID.
Why prostatitis and infection happen. Also explain the causes of systemic reaction.
Why a patient would need a splenectomy after a diagnosis of ITP.
Anemia and the different kinds of anemia (i.e., micro, and macrocytic).
.
8.1 What Is Corporate StrategyLO 8-1Define corporate strategy.docxpriestmanmable
8.1 What Is Corporate Strategy?
LO 8-1
Define corporate strategy and describe the three dimensions along which it is assessed.
Strategy formulation centers around the key questions of where and how to compete. Business strategy concerns the question of how to compete in a single product market. As discussed in Chapter 6, the two generic business strategies that firms can follow to pursue their quest for competitive advantage are to increase differentiation (while containing cost) or lower costs (while maintaining differentiation). If trade-offs can be reconciled, some firms might be able to pursue a blue ocean strategy by increasing differentiation and lowering costs. As firms grow, they are frequently expanding their business activities through seeking new markets both by offering new products and services and by competing in different geographies. Strategic leaders must formulate a corporate strategy to guide continued growth. To gain and sustain competitive advantage, therefore, any corporate strategy must align with and strengthen a firm’s business strategy, whether it is a differentiation, cost-leadership, or blue ocean strategy.
Corporate strategy comprises the decisions that leaders make and the goal-directed actions they take in the quest for competitive advantage in several industries and markets simultaneously.3 It provides answers to the key question of where to compete. Corporate strategy determines the boundaries of the firm along three dimensions: vertical integration along the industry value chain, diversification of products and services, and geographic scope (regional, national, or global markets). Strategic leaders must determine corporate strategy along the three dimensions:
1. Vertical integration: In what stages of the industry value chain should the company participate? The industry value chain describes the transformation of raw materials into finished goods and services along distinct vertical stages.
2. Diversification: What range of products and services should the company offer?
3. Geographic scope: Where should the company compete geographically in terms of regional, national, or international markets?
In most cases, underlying these three questions is an implicit desire for growth. The need for growth is sometimes taken so much for granted that not every manager understands all the reasons behind it. A clear understanding will help strategic leaders to pursue growth for the right reasons and make better decisions for the firm and its stakeholders.
WHY FIRMS NEED TO GROW
LO 8-2
Explain why firms need to grow, and evaluate different growth motives.
Several reasons explain why firms need to grow. These can be summarized as follows:
1. Increase profits.
2. Lower costs.
3. Increase market power.
4. Reduce risk.
5. Motivate management.
Let’s look at each reason in turn.
INCREASE PROFITS
Profitable growth allows businesses to provide a higher return for their shareholders, or owners, if privately held. For publicly trade.
8.0 RESEARCH METHODS These guidelines address postgr.docxpriestmanmable
8.0 RESEARCH METHODS
These guidelines address postgraduate students who have completed course
requirements and assumed to have sufficient background experience of high-level
engagement activities like recognizing, relating, applying, generating, reflecting and
theorizing issues. It is an ultimate period in our academic life when we feel confident
at embarking on independent research.
It cannot be overemphasized that we must enjoy the experience of research process
and not look at it as an academic chore.
To enable such a desired behaviour, these guidelines consider the research process
in terms of the skills and knowledge needed to develop independent and critical
styles of thinking in order to evaluate and use research as well as to conduct fresh
research.
The guidelines should be viewed as briefs which the Research Supervisors are expected
to exemplify based on their own experience as well as expertise.
8.1 Chapter 1 - Introduction
INTRODUCE the subject or problem to be studied. This might require the
identification of key managerial concerns, theories, laws and governmental rulings,
critical incidents or social changes, and current environmental issues, that make the
subject critical, relevant and worthy of managerial or research attention.
• To inform the Reader (stylistically - forthright, direct, and brief / concise),
• The first sentence should begin with `This Study was intended
to’….’ And immediately tell the Reader the nature of the study for the
reader's interest and desire to read on.
8.1.1 The Research Problem
What is the statement of the problem? The statement of the problem or problem
statement should follow logically from what has been set forth in the background of
the problem by defining the specific research need providing impetus for the
study, a need not met through previous research. Present a clear and precise
statement of the central question of research, formulated to address the need.
8.1.2 The Purpose of the Study
What is the purpose of the study? What are the RESEARCH QUESTION (S) of
the study? What are the specific objective (s) of the study? Define the specific
research objective (s) that would answer the research Question (s) of the study.
8.1.3 The Rationale of the Study:
1. Why in a general sense?
2. One or two brief references to previous research or theories critical in structuring
this study to support and understand the rationale.
3. The importance of the study for the reader to know, to fully appreciate the need
for the study - and its significance.
4. Own professional experience that stimulated the study or aroused interest in the
area of research.
5. The Need for the Study - will deal with valid questions or professional concerns
to provide data leading to an answer - reference to literature helpful and
appropriate.
8.1.4 The Significance of the Study:
1. Clearly .
95People of AppalachianHeritageChapter 5KATHLEEN.docxpriestmanmable
95
People of Appalachian
Heritage
Chapter 5
KATHLEEN W. HUTTLINGER and LARRY D. PURNELL
Overview, Inhabited Localities,
and Topography
OVERVIEW
Appalachia consists of that large geographic expanse in
the eastern United States that is associated with the
Appalachian mountain system, a 200,000-square-mile
region that extends from the northeastern United States
in southern New York to northern Mississippi. It includes
all of West Virginia and parts of Alabama, Georgia,
Kentucky, Maryland, Mississippi, New York, North
Carolina, Ohio, Pennsylvania, South Carolina, Tennessee,
and Virginia. This very rural area is characterized by a
rolling topography with very rugged ridges and hilltops,
some extending over 4000 feet high, with remote valleys
between them. The surrounding valleys are often 2000
feet or more in elevation and give one a sense of isolation,
peacefulness, and separateness from the lower and more
heavily traveled urban areas. This isolation and rough
topography have contributed to the development of
secluded communities in the hills and natural hollows or
narrow valleys where people, over time, have developed a
strong sense of independence and family cohesiveness.
These same isolated valleys and rugged mountains pre-
sent many transportation problems for those who do not
have access to cars or trucks. Very limited public trans-
portation is available only in the larger urbanized areas.
Even though the Appalachian region includes several
large cities, many people live in small settlements and in
inaccessible hollows or “hollers” (Huttlinger, Schaller-
Ayers, & Lawson, 2004a). The rugged location of many
communities in Appalachia results in a population that is
often isolated from the mainstream of health-care ser-
vices. In some areas of Appalachia, substandard secondary
and tertiary roads, as well as limited public bus, rail, and
airport facilities, prevent easy access to the area (Fig. 5–1).
Difficulty in accessing the area is partially responsible for
continued geographic and sociocultural isolation. The
rugged terrain can significantly delay ambulance response
time and is a deterrent to people who need health care
when their health condition is severe. This is one area in
which telehealth innovations can and often do provide
needed services.
Many of the approximately 24 million people who live
in Appalachia can trace their family roots back 150 or
more years, and it is common to find whole communities
comprising extended, related families. The cultural her-
itage of the region is rich and reflected in their distinctive
music, art, and literature. Even though family roots are
strong, many of the region’s younger residents have left
the area to pursue job opportunities in the larger urban
cities of the north. The remaining, older population
reflects a group that often has less than a high-school edu-
cation, is frequently unemployed, may be on welfare
and/or disability, and is regularly uninsured (20.4 per-
cent) (Virginia He.
8-10 slide Powerpoint The example company is Tesla.Instructions.docxpriestmanmable
8-10 slide Powerpoint The example company is Tesla.
Instructions
As the organization’s top leader, you are responsible for communicating the organization’s strategies in a way that makes the employees understand the role that they play in helping to achieve the organization’s strategies. Design a presentation that explains the following:
The company is Tesla
1. Your Organization's Mission and Vision
2. Your organization’s overall strategies and how they align with the Mission and Vision
3. At least five of your organization’ strategic SMART goals that align with the overall organizational strategy
4. At least three different departments’ specific roles in helping to achieve those strategic SMART goals
5. This can be a PowerPoint presentation with a voice-over or it can be a video presentation.
Length: 8 – 10 slides, not including title and reference slide.
Notes Length: 200-250 words for each slide.
References: Include a minimum of five scholarly resources.
I will do the voice over. I do not need a separate document of speaker notes as long as the PowerPoint has the requested 200-250 words for each slide
.
8Network Security April 2020FEATUREAre your IT staf.docxpriestmanmable
8
Network Security April 2020
FEATURE
Are your IT staff ready
for the pandemic-driven
insider threat? Phil Chapman
Obviously the threat to human life is
the top concern for everyone at this
moment. But businesses are also starting
to suffer as productivity slips globally
and the workforce itself is squeezed.
The UK Government’s March budget
did announce some measures, especially
for small and medium-size enterprises
(SMEs), that will make this period
slightly less painful for organisations.
However, as is apparent from the tank-
ing stock market (the FTSE 100 has
hit levels not seen since June 2012) the
economy and pretty much all businesses
in the country (unless you produce hand
sanitiser) are going to suffer. There is no
time like now for the UK to embrace
its mantra of ‘keep calm and carry on’
because that is what we must do if we’re
going to keep business flowing.
For the IT department at large there is
lots of urgent work to do to ensure that
the business is prepared to keep running
smoothly even if people are having to
work remotely. The task at hand for cyber
security professionals is arguably even
larger as Covid-19 is seeing cyber criminals
capitalising on the fact that the insider
threat is worse than ever, with more people
working remotely from personal devices
than many IT and cyber security teams
have likely ever prepared for.
This article will argue that the cyber
security workforce, which is already suf-
fering a digital skills crisis, may also be
lacking the adequate soft skills required
to effectively tackle the insider threat
that has been exacerbated by the pan-
demic. It will first examine the insider
threat, and why this has become so
much more insidious because of Covid-
19. It will then look into the essential
soft skills required to tackle this threat,
before examining how organisations can
effectively implement an apprentice-
ship strategy that generates professionals
with both hard and soft skills, includ-
ing advice from the CISO of globally
respected law firm Pinsent Masons, who
will provide insight into how he is mak-
ing his strategy work. It will conclude
that many of these issues could be solved
if the industry didn’t rely so heavily on
recruiting graduates and rather looked
towards hiring apprentices.
The insider threat
In the best of times, every cyber-pro-
fessional knows that the biggest threat
to an organisation’s IT infrastructure
is people, both malicious actors and
– much more often – employees and
partners making mistakes. The problem
is that people lack cyber knowledge and
so commit careless actions – for exam-
ple, forwarding sensitive information to
the wrong recipient over email or plug-
ging rogue USBs into their device (yes,
that still happens). Cyber criminals
capitalise on this ignorance by utilising
social engineering tactics ranging from
the painfully simple, like fake emails
from Amazon, to the very sophisticated,
such as.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
JANE Doe (Federal Resume) OBJECTIVE___________.docx
1. JANE Doe (Federal Resume)
OBJECTIVE
_____________________________________________________
_______________________________________
I would like to secure a Staff Assistant opportunity at Michael
E. DeBakey VA Medical Center (MEDVAMC); where I can
improve my competencies and enhance my skills. This position
will allow me to set goals and formulate effective action plans
to efficiently communicate information between diverse
personnel. I have in depth knowledge of fundamental
administrative concepts, practices, and procedures. Also I have
excellent communication skills, clerical/ customer service
skills, and a track record for delivering results. This is a chance
to fully utilize my administrative expertise and make a
significant contribution to the success of my employer while
striving for customer’s satisfaction.
SUMMARY
_____________________________________________________
________________________________________
· Currently employed 3 years at the Michael E. DeBakey
Veterans Affairs Medical Center; the fourth largest VA Hospital
in the United States; employing over 5,000 employees.
· Maintaining personal files of employees and documentation.
· Ability to perform all administrative responsibilities including
2. travel arrangements, copying, mailing, updating information,
and filing.
· Prompted to coordinate, schedule, and maintain listings.
· Organized manager meetings, quarterly calls, and conference
calls.
· Effectively deal with insurance representatives and claim
adjusters
· Perform outbound calls to determinate nature and scope of
patient's insurance coverage
· Insure accuracy of in-house data and information as part of a
carefully crafted system
· Communicate and coordinate with internal departments
· Ability to screen resumes submitted to company and post
opening to job boards
· plaining the policies, procedures, benefits, and what will be
expected from them as new employees
· Considerable ability to locate pertinent information and
establish resources to resolve problems.
· Ability to effectively balance multiple project deadlines while
exceeding expectations.
· Successfully addressing challenges using innovative
approaches.
· Ability to communicate and coordinate across departments of
an organization
· Use judgment to apply previous work experiences and
principles for resolution of problems.
· Communicates well orally and in writing. Great ability to
convey ideas to various echelons of staff.
· Outstanding ability to multi-task.
· Ability to work well on teams that include diverse people/
skill sets also the ability work well independently and produce
successful results.
· Types 55/60 wpm
· Computer proficiencies: Windows, MS Word, PowerPoint,
Excel, NOVELL, PeopleSoft, PlanSmart, Outlook, and Lotus
Notes (Same time)
3. PROFESSIONALEXPERIENCE
_____________________________________________________
________________________________________
Lead Medical Support Assistant (GS-7 Promotion)
July-Present
Michael E. DeBakey VAMC-Houston, TX
· Provides administrative support and staff assistance to
approximately 11 full-time employees.
· Responsible for coordinating, directing a wide variety of
administrative, technical, and clinic support in areas assigned.
· Monitors the Automated Call Distribution (ACD) system to
ensure that all clinic sites are fully covered.
· Provides continuous monitoring of the ACD system and
shifting of employee workloads to reduce the number of patient
calls in the call queue.
· Gives guidance to staff members to include changes in
policies and procedures.
· Provides input to the supervisor on performance, resolves
daily workplace issues and maintains efficient workflow.
· Creates and maintains employee work schedule.
· Provides on the job training for new and current employees.
· Interprets and verifies provider orders in accordance with the
VHA national scheduling guidelines.
· Schedules, cancels, re-schedules patient’s appointments and/or
consults.
· Performs basic eligibility, co-pays and pre-authorizations
requirements.
· Responsible for running reports on the Audio Care system,
Incomplete Encounter Reports, and consult reports.
· Completes clinic cancellations within the timeframe set forth
by the local facility.
· Responsible for making daily assignments for the Medical
Support Assistants (MSAs).
4. · Maintains memoranda/letters/reports for all staff to assure
accuracy and properly formatted. Arranges meetings, seminars
or conferences and attends meetings as requested by supervisor;
acts as the Recorder for all meetings
· Evaluate work and supply flow and to make analytical
recommendations of efficiency utilizing measurement tools,
flow charts, or other management processes to show
improvements needed.
Advance Medical Support Assistant/ OEF/OIF Clinic (GS-
5/6)October 2012-July 2012
Michael E. DeBakey VA Medical Center -Houston, TX
· Schedules new and established patient appointments;
· Tracks and facilitates completion of encounters and consults;
· Participates in team huddles and team meetings to manage and
plan patient care;
· Sets priorities and deadlines, adjusting the flow and
sequencing of the work to meet team and patient needs;
· Works with the team to reinforce the plan of care and self-help
solutions and entering appropriate information into the
electronic record;
· Monitoring pre-appointment requirements to assure readiness
for patient visit/procedure (e.g., X-ray, lab work);
· Manages electronic wait list to verify and validate accuracy
and resolve issues;
· Participates and provides input in problem solving on
operational issues or procedures in team meetings;
· Performs administrative follow up actions;
· Participates in and independently following up on team
huddles by sharing information and collaborating with the
medical team to assure continuity of care;
· Evaluates patient information and clinic schedule lists to
determine whether patient is vested;
· Gathers information and collects/compiles data to meet the
needs of the service;
5. · Educates providers about shared patients (those who receive
their care at multiple VAs or those who have care in the
community) and brings to the attention of the providers.
· Prepare paperwork for veterans and PCP
· Register new patient into the hospital
· Enrolling patient into myhealthevet
· Arrange transportation for patients
Administrative Assistant – THE WOODLANDS
June 2011 – January 2012 (Temporary)
Spherion Staffing Service/ Aon Hewitt
· Prompted to coordinate, schedule, and maintain listings.
· Organized manager meetings, quarterly calls, and conference
calls.
· Generated weekly team meeting schedule.
· Performed all administrative responsibilities including travel
arrangements, copying, mailing, updating information, and
filing.
· Handling all media and public relations inquires.
· Screen resumes submitted to company and post opening to job
boards
· Greet numerous visitors
· Created PowerPoint presentations used for business
development
· Designed electronic file system and maintained electronic and
paper files
Customer Service Benefits RepresentativeApril 2012 – July
2012 (Temporary
Spherion Staffing Service/Aon Hewitt-The Woodlands, TX
· Reconciling accounts for Medicaid and Medicare benefits
· Knowledge of PLAN SMART, NOVELL, OUTLOOK, LOTUS
6. NOTES & IMAGING SOFTWARE
· Answer a high volume of customer inquiries via telephone
· Answer/Resolve Customer Complaints
· Set appointments for Customers to talk with Benefits
Specialists about Medicare/Medicaid during open enrollment
period
· Rapidly learn and master varied computer software to assist
customers in a timely and efficient manner
· Complete daily reports for workload
· Excellent communication and presentation skills via phone
· Updating various Excel spreadsheets for employee benefits
and various company related spreadsheets.
· Producing a monthly company newsletter.
Houston Independent School District
January 2012 –October
Substitute Teacher-Houston, TX
· Taught 11th & 12th Grade classes consistently which consist
of 20 – 30 students per semester term
· Developed and used syllabus and course information materials
for each course, laboratory, or clinical setting within state,
college, and department guidelines.
· Reviewed, evaluated and recommended student learning
materials
· Maintained excellent working relationship with Principal,
Vice Principal, and other staff members.
· Maintained high standards of competence in the discipline(s)
and teaching methodologies through professional development
activities
· Always demonstrated sensitivity to the needs of students,
faculty, and staff from a variety of backgrounds.
7. Customer Service Representative June
2010 – May 2011
ACS Call Center (Sprint)-Houston, TX
· Responded to telephone inquiries and complaints using
standard scripts and procedures.
· Gathered information, researches/resolves inquiries and logs
customer calls.
· Communicated appropriate options for resolution in a timely
manner.
· Informed customers about services available and assesses
customer needs.
· Provided functional guidance, training and assistance to lower
level staff.
· Provided assistance, training and troubleshooting support to
lower level staff.
· Scheduled work to ensured accurate phone coverage; monitors
priority of calls and shifts escalated calls to assure resolution to
problems.
· Prepared standard reports to track workload, response time
and quality of input.
· Assisted in planning and implementing department goals and
makes recommendations to management to improve efficiency
and effectiveness.
· All other duties as assigned.
Long term Substitute Teacher
2009 – 2012
Pasadena Independent School District- Pasadena, TX
· Taught 9th – 12th in all subjects and other duties as assigned.
2004
Volunteer Services – Dental Clinic
2004
Michael E. DeBakey VA Medical Center –Houston, TX
· Assisted with administrative duties, answered phones, filed,
and other duties as assigned.
8. EDUCATION_________________________________________
____________________________________________________
Capella University- ONLINE
Doctor of Health Administration, Graduation – 03/2015
Major: Health Administration
Specialization: Health Care Leadership
Coursework
· Innovative Business Practices in Health Care
· Financial Management in Health Care
· Health Care Policy Processes
· Contemporary Leadership Roles in Health Care
· Strategic Vision and Planning in Health Care
· Evidence-Based Leadership in Health Care
· Evidence-Based Research Methods
Capella University - ONLINE
Masters in Health Administration, Graduate – March 2012,
GPA: 3.87
Major: Health Administration
Specialization: Health Care Operation
Coursework
· Healthcare Planning & Marketing
· Medical Terminology
· Human Resources in Healthcare Administration
· Principles of Management
· Behavioral Statistics
· Essentials of Managed Care
· Physician Group Practice Management
· Healthcare Policy & Ethics
· Hospital Operations
· Medical Reimbursement
· Organizational Behavior
· Health Information Systems
9. · Legal Dimension of Healthcare Administration
· Interpersonal Professional Communication
· Quality Improvement & Risk Management
Texas Southern University – Houston, TX
Bachelor of Arts
Major: Psychology – Graduate 2009, GPA: 3.80
Minor: Mathematics and Biology
Coursework
· Introduction to Philosophy
· General Psychology
· Child Psychology
· Elementary Statistics
· Educational Psychology
· Psychology of Learning
· Vocational and Industrial Psychology
· Adolescent Psychology
· Experimental Psychology
· Psychological Testing and Measurement
· Social Psychology
· Abnormal Psychology
· Mental Health
· Psychology of Personality
· Independent Study in Psychology
References Available Upon Request
1
Management and Program Analysis Series, GS-0343 TS-98
August 1990
10. Position Classification Flysheet for
Management and Program Analysis Series,
GS-0343
Table of Contents
SERIES
DEFINITION...........................................................................
......................................................... 2
EXCLUSIONS
...............................................................................................
................................................ 2
OCCUPATIONAL INFORMATION
............................................................................. ..................
................ 3
TITLES
...............................................................................................
........................................................... 5
GRADING
POSITIONS............................................................................
..................................................... 5
U.S. Office of Personnel Management 1
Management and Program Analysis Series, GS-0343 TS-98
August 1990
11. SERIES DEFINITION
This series includes positions that primarily serve as analysts
and advisors to management on the
evaluation of the effectiveness of government programs and
operations or the productivity and
efficiency of the management of Federal agencies or both.
Positions in this series require
knowledge of: the substantive nature of agency programs and
activities; agency missions,
policies, and objectives; management principles and processes;
and the analytical and evaluative
methods and techniques for assessing program development or
execution and improving
organizational effectiveness and efficiency. Some positions
also require an understanding of
basic budgetary and financial management principles and
techniques as they relate to long range
planning of programs and objectives. The work requires skill
in: application of factfinding and
investigative techniques; oral and written communications; and
development of presentations
and reports.
This standard supersedes the standard for the Management
Analysis Series, GS-0343, issued
February 1972 (TS-9) and the standard for the Program Analysis
Series, GS-0345, issued
October 1965 (TS-58).
EXCLUSIONS
1. Positions primarily engaged in conducting, supervising, or
managing the line program
activities or functions of the employing agency. Depending on
the specific knowledges and
12. skills required, such positions should be classified either in the
appropriate subject-matter series,
the Program Management Series, GS-0340, or the Miscellaneous
Administration and Program
Series, GS-0301.
2. Analytical positions which have as their paramount
qualification requirement specialized
subject-matter knowledge and skills equivalent to those required
of a fully-trained employee in
the particular subject-matter occupations. Such positions
should be classified in the appropriate
specialized series, or if none is established, in the
Miscellaneous Administration and Program
Series, GS-0301.
3. For other excluded work, see the classification standards for:
Information Technology Management Series, GS-2210;
Management Clerical and Assistance Series, GS-0344;
Budget Analysis Series, GS-0560;
Industrial Engineering Series, GS-0896;
Financial Analysis Series, GS-1160; and
Operations Research Series, GS-1515.
13. U.S. Office of Personnel Management 2
http://www.opm.gov/fedclass/gshbkocc.pdf
http://www.opm.gov/fedclass/gs0301.pdf
http://www.opm.gov/fedclass/gs0301.pdf
http://www.opm.gov/fedclass/gs0301.pdf
http://www.opm.gov/fedclass/gs0301.pdf
http://www.opm.gov/fedclass/gs2200a.pdf
http://www.opm.gov/fedclass/gs0344.pdf
http://www.opm.gov/fedclass/gs0500pa.pdf
http://www.opm.gov/fedclass/gs0896.pdf
http://www.opm.gov/fedclass/gs1160.pdf
http://www.opm.gov/fedclass/gs1515.pdf
Management and Program Analysis Series, GS-0343 TS-98
August 1990
OCCUPATIONAL INFORMATION
This series includes positions formerly classified in the
Management Analysis Series, GS-0343,
and the Program Analysis Series, GS-0345. This new series
combines in one occupation
positions which perform similar duties and require many of the
same, or closely related,
knowledges and skills. The intent in establishing this series is
to cover staff administrative
analytical and evaluative work related to program operations,
and management and
organizational efficiency and productivity. Staff positions
which require full competence in a
particular specialized or subject-matter field for satisfactory
performance of the work are
excluded from this series.
14. The work of this occupation is typically performed in a staff
capacity in that the results of the
work support the accomplishment of the principal mission or
line program(s) of the agency or
organizational component in which the positions are located. In
some cases, particularly in the
larger agencies, the distinction may not always be readily
apparent. For example, the mission or
line work of an organizational component may be the
development of staffing standards to be
used throughout the agency. Positions involved in this work
may be considered as performing
the line work of the immediate organizational component.
However, since the results of the
work (i. e., the staffing standards) support accomplishment of
the overall programs and mission
of the agency, the positions are in fact performing staff work
for the agency.
Positions in this series serve as staff analysts, evaluators, and
advisors to management on the
effectiveness and efficiency with which agencies and their
components carry out their assigned
programs and functions. Such positions may be found at any
organizational level within Federal
agencies. The primary purpose of the work is to provide line
managers with objectively based
information for making decisions on the administrative and
programmatic aspects of agency
operations and management. Positions in this series are
concerned with a wide variety of
assignments. Listed below are some illustrations of the nature
of the work and the intended
coverage of this series. This list should not be considered as a
definitive catalog of all of the
specific kinds or combinations of work performed by positions
15. in this series.
- analyzing and evaluating (on a quantitative or qualitative
basis) the effectiveness of line
program operations in meeting established goals and objectives;
- developing life cycle cost analyses of projects or performing
cost benefit or economic
evaluations of current or projected programs;
- advising on the distribution of work among positions and
organizations and the appropriate
staffing levels and skills mix;
- advising on the potential benefits/uses of automation to
improve the efficiency of
administrative support or program operations;
- evaluating and advising on the organization, methods, and
procedures for providing
administrative support systems such as records,
communications, directives, forms, files, and
documentation;
U.S. Office of Personnel Management 3
Management and Program Analysis Series, GS-0343 TS-98
August 1990
- researching and investigating new or improved business and
management practices for
application to agency programs or operations;
16. - analyzing management information requirements to develop
program or administrative
reporting systems including the systems specifications, data
gathering and analytical techniques,
and systems evaluation methodology;
- analyzing new or proposed legislation or regulations to
determine impact on program
operations and management;
- developing new or modified administrative program policies,
regulations, goals, or objectives;
- identifying data required for use in the management and
direction of programs;
- developing data required for use in the management and
direction of programs;
- developing management and/or program evaluation plans,
procedures, and methodology;
- conducting studies of employee/organizational efficiency and
productivity and recommending
changes or improvements in organization, staffing, work
methods, and procedures;
- developing procedures and systems for establishing, operating,
and assessing the effectiveness
of administrative control systems such as those designed to
prevent waste, loss, unauthorized
use, or misappropriation of assets;
- performing management surveys to determine compliance with
agency regulations, procedures,
sound management practices, and effective utilization of staff;
17. - developing workload based staffing standards to determine
organizational manning levels;
- analyzing and evaluating agency functions and activities being
considered for conversion to
contract operations;
- identifying resources (staff, funding, equipment, of facilities)
required to support varied levels
of program operations;
- reviewing administrative audit and investigative reports to
determine appropriate changes or
corrective action required;
- analyzing and evaluating proposed changes in mission,
operating procedures and delegations of
authority.
U.S. Office of Personnel Management 4
Management and Program Analysis Series, GS-0343 TS-98
August 1990
TITLES
Nonsupervisory positions primarily concerned with analyzing,
evaluating, and/or improving the
efficiency of internal administrative operations, organizations,
or management are titled
Management Analyst.
18. Nonsupervisory positions primarily involved in planning,
analyzing and/ or evaluating the
effectiveness of line or operating programs are titled Program
Analyst.
Positions which involve a mix of these functions, where neither
is predominant are titled
Management and Program Analyst.
Agencies may supplement the basic position titles by adding
parenthetical titles, where
necessary, to identify duties and responsibilities which reflect
specific knowledge and skills
required in the work.
Supervisory is prefixed to the title of positions which meet the
criteria in the General Schedule
Supervisory Guide. (In Department of Defense components,
titling instructions in other guides
should be used.)
Management Analysis Officer, Program Analysis Officer, and
Management and Program
Analysis Officer titles are established for positions which have
responsibility for establishing,
planning, and directing programs in their respective functional
specializations.
GRADING POSITIONS
Nonsupervisory positions at grade GS-9 and above are evaluated
by reference to the
Administrative Analysis Grade Evaluation Guide. Due to the
diversity of assignments in this
occupation, users should not seek a one-to-one correspondence
19. between the duties of a particular
position and the factor level descriptions and work illustrations
in the guide. Instead, users
should strive to match the intent of the various factor levels and
seek to locate concepts and
examples which are comparable.
For trainee and developmental positions GS-5 and GS-7, follow
the guidance provided in the
Administrative Analysis Grade Evaluation Guide.
Evaluate supervisory positions by the criteria in the General
Schedule Supervisory Guide. (In
Department of Defense components, criteria in other guides
should be used.)
U.S. Office of Personnel Management 5
http://www.opm.gov/fedclass/gssg.pdf
http://www.opm.gov/fedclass/gssg.pdf
http://www.opm.gov/policy-data-oversight/classification-
qualifications/classifying-general-schedule-
positions/functional-guides/gsadmn.pdf
http://www.opm.gov/fedclass/gssg.pdfSERIES
DEFINITIONEXCLUSIONSOCCUPATIONAL
INFORMATIONTITLESGRADING POSITIONS
Sample Only – from me
Job Title: Patient Representative
Department: Department Of Veterans Affairs
Agency: Veterans Affairs, Veterans Health Administration
Job Announcement Number: JP-16-KMR-1534210-BU
Knowledge Skills and Ability KSA’s
_____________________________________________________
___________________________________
20. Competency 1: Knowledge of patient rights and responsibilities
in a health care setting to coordinate reviews of service process
and patient rights/responsibilities program.
The Patient Representative is a critical position in the office of
the Deputy Director and the bearer holds the task of providing
technical and administrative support. The job requires an
understanding of the services and the overall orientation. The
core competencies necessary to effectively manage the
challenges associated with the occupation is the ability to
institute proper investigations into complaints recorded by the
customers. The investigation of the complaints further includes
notifying the necessary services on the need for a given
response to the complaints in order to address those best. In
addition to working with the necessary services to develop
actions to correct the situation, the position further entails the
ability to report to the patients the measures taken to address a
given complaint. At this point, it is further critical to monitor
the effectiveness of the said measures. To sum up the
complaint, competence in composing reports of patients,
description and documentation of the complaints, and analysis
of the data is critical to the task obligations.
Competency 2: Ability to assist and support patients with
complex issues; often requiring coordination with various
services in a Medical Center.
The Patient Representative must further understand the
significance of comprehending the institution’s mission,
policies, procedures and the services available to the clients.
This is necessary in order to render quality service to the
patients. Furthermost, it is imperative understand the
significance of appreciating the patients and acknowledging
them as being important stakeholders in the whole
establishment. In this regard, the need to nurture and maintain
good relationships with the patients and other guests is
paramount.
Maintaining records, interpreting the data, compilation of
records and tracking the data in order to make critical decision-
21. making is a key competence. The bearer must be detail-oriented,
and demonstrate ability to keep the data of the patients in a
safe, organized and logical manner. Well maintained data is
critical for making decisions that include reporting on the
progress. Documentation of the reports at the end of the terms,
say annual or biannual, is a result of well-kept data and records.
The significance of the reports is that it allows for the
categorization of the various patient inquiries. Reporting further
helps to make sense of the various aspects of the health
organization
As stated above, the Patient Representative must provide the
missing link in the organization, both technical and support. In
the Consumer Affairs Office, addressing the core aspects of the
medical process involves helping handle the immediate
problem. In this regard, the incumbent must have the ability to
handle patient will enable me assist in the facilitation of
medical emergency treatment plans. Facilitating this process
will require the proper gathering and provision of social,
financial and the details pertaining to the medical history to the
relevant staff.
Other critical competencies include the basic office keeping and
record management. Maintaining correspondence with clients
and other stakeholders include receiving and making calls, and
the analysis of the information to be rendered. Office keeping
includes managing the overall office requisitions and supplies
that allow the health facility to gain critical resources in order
to operate effectively. At the same time, overall flexibility in
the line of duty is a critical competence that is needed in this
kind of organization due to the diverse nature of tasks that need
to be handled.
Competency 3: Ability to communicate orally with individuals
from diverse backgrounds.
Effective communication is vital to enhancing knowledge and
understanding among individuals from different educational and
socio-economic backgrounds. As a matter of fact, it is the key
22. to ensuring that conflicting opinions are managed effectively
and at the same time ensuring that conflicts are resolved
amicably. My oral communication skills are excellent since I
communicate in a tactful, courteous and respectful manner. For
instance, in my previous job position, I was the primary liaison
between the management division and the employees. My
primary goal was to ensure that all the employees were well-
informed of the benefits provided by the federal government.
Moreover, I communicate on a daily basis with groups and
individuals from diverse backgrounds. Principally, my main
objective is to be a proactive individual with regard to adequate
employee follow up. In my communication, I strive to display
professionalism, sympathy and empathy as it relates to the
subject matter. By effectively communicating with employees, I
facilitate the realization of conflict-free workgroups in the
Veterans Affairs Administration Hospital so as to improve
workplace civility.
Additionally, I can adequately deal with sensitive and
controversial situations and issues. For example, as a human
resource assistant, there was a raging conflict on employee
vetting approach to use. I was in the center of this conflict and
in order to resolve it, I presented my co-workers with the
recommended guidelines for screening applicants.
Good communication skills are crucial requirements of a human
resource specialist. My abilities to clearly communicate their
ideas and findings orally, in written proposals and reports so as
to aid the understanding of other people. Principally, the
analysts should effectively communicate meaningful
information about the details to business units and/or managers.
Most significantly, they should keep the management and all the
relevant departments informed of the status of projects and
activities.
Moreover, I should ensure that regular communication occurs
based on the needs of the project or the individual. When the
information presented is unclear, they should elaborate and
clarify communication to the level of the audience for the
23. benefit of the intended audience by utilizing creative methods
such as analogies and visuals to communicate complex ideas.
Verbal/written communication skills for the past 10 years, I’ve
communicated with individuals at all levels of
management/leadership in my Undergrad, Masters, and
currently Doctoral Programs. In my present position, I handle
frequent telephone calls, written and face-to-face inquire, and
maintain continuous personal contact with a wide variety of
individuals. I am currently involved in work-related inquires to
compose letters/reports, assisting customers with MyHealtheVet
enrollment, and other duties as assigned. I establish and
maintain the office administrative filing system in accordance
with Agency and Departmental.
I strive for customer satisfaction by providing world class
treatment to all in accordance to the VA missions. I
consistently communicate and treat customers (veterans, their
representative, visitors and all VA staff) in a courteous, tactful,
and respectful manner. I provide the customers with reliable
information according to established policies and procedures.
Although the knowledge offered is not limited to healthcare, my
team building capability has grown tenfold. My conflict
resolving skills have been of help in liaising with the healthcare
authorities of various capacities and levels. I handle conflict
and problems by dealing with the customer appropriately and
constructively.
My Bachelor of Arts (Psychology) and Masters in Healthcare
Administration degrees included coursework in healthcare,
technical writing , and speech which has given me the
foundation for effectively communicating with people from
diverse backgrounds to meet the organizational goals of the
department.
Through healthcare leadership transformation, execution, and
people coincide with my personal statements we both seek to
change leadership, develop interpersonal understanding, and
became aware of the community around us. By providing
quality care, being the hospital of choice, and thinking outside
24. the box promotes solutions to problems that defy biological,
genetic, or biochemical solutions. In order, to become effective
organization you have to grasp the problems that demand new
thinking, innovative approaches, and values one of which is the
implementation of exceptional management.
Competency 4: Ability to coordinate, plan, set priorities, and
establish deadlines to meet the goals of an organization
t is the mandate of a Patient Representation to perform
operations on a collected data with the view of generating a
suitable report for use in decision-making. In this case, the
person should gather, clean, organize, and perform standards
without being bias. This should take place in an independent
manner. Such data can critically benefit an organization,
especially in achieving its objectives and targets. In most cases,
the patient representative assist with evaluations to ascertain if
it is working to achieve its target goals to full all patient needs
and quality of healthcare services to all American Veterans.
Therefore, the participants in such a setup must be well armed
with the knowledge of data analysis by both use of manual and
computer software.
I can effectively plan, organize and prioritize my assigned tasks
based on their value and potential risks in order to ensure that I
accomplish a number of deadlines. Basically, priority issues
have a high value and have a greater risk if not completed on
time. In order to accomplish this, I set a time planner with
priority issues on top and with the less prioritized activities at
the bottom. As a matter of fact, prioritization plays a key role in
ensuring that issues of great importance are completed on time
while the rest can be done later.