The resume summarizes the objective, experiences, trainings, responsibilities, achievements, education, personal attributes, strengths, skills, languages, hobbies, and personal information of the job applicant. The applicant has over 10 years of experience in inspection, testing, and customer relations for oil, gas, chemicals, and telecommunications companies. They are results-oriented with strong communication, customer service, and problem-solving skills.

1. R E S U M E
OBJECTIVE A vibrant, service oriented and results driven professional with a superior record of surpassing
Expectations, having a proven track record of succeeding/exceeding quality service standards.
EXPERIENCES A Swiss Based Company (Multinational) (Inspection, Verification, Testing &
Certification)
17/03/2008-Todate SGS Pakistan (Pvt) Limited
Inspector (Oil, Gas & Chemicals Services)
TRAININGS * 15 days training on inspection of ethanol Tank Lorries in SGS
* 15 days training on inspection of JP-8 in SGS
* Computer Based Training organized by SGS Globel
Responsibilities & * Testing, transportation & reporting of the aviation fules
Achievements * To coordinate and direct operations and personnel of the services to ensure efficient
Operations Under the directions of business manager
* Responsible for planning and organizing a wide range of technical and administrative functions
Related to the services
* Monitor and review activities by evaluating daily performance of subordinates.
* Maintaining regular contact with clients and feed back regarding performance of subordinates
* Got appreciation prize for the year of 2009 from SGS
* Got appreciation prize for the year of 2011 from SGS
A Norway Based Largest Telecommunication/Cellular Company (Multinational)
13/12/2006 – 15/03/2008 Telenor Sales & Service Center (Franchise)
Senior Customer Relations Officer- Senior CRO
TRAININGS CRM, POS, Shop Tool, STS, Systems, Processes -------- Telenor Pakistan
HAFIZ MUHAMMAD BILAL
House # P-25 Block # 3
Joharabad Distt khushab - Punjab
Cell: +92 345 866 8668, Res: +92 454 720445
Email: bilalsandhu@ymail.com
Pakistan

2. Responsibilities & * Facilitate customers & solve their problems accordingly
Achievements * Coordinate with sales team
* Maintain office & sales record
* Trained new hiring in customer services Deptt
* Achieve sales targets
* Create new ideas for improvement in sales & customer services
EDUCATION * Graduation (2ND
DIVISION)
Majors in English, Basics of Information & Communication Technology, Sociology
* Intermediate (2ND
DIVISION)
Majors in Statistics, Mathematics, computer science
* Matric (1st
DIVISION)
Majors in Physics, chemistry, Biology
PERSONAL
ATTRIBUTES * Chap of friendly nature
* Tolerant and patient
* Fair in dealings
* Ability to work independently as well as a part of team
STRENGTHS * Strong customers handling skills
* Ability to handle difficult situations
* Provide solutions as per customers/clients queries within turn around time
* Must maintain professionalism and quality
* Efficiently & effectively manage time
* Able to work in changing shifts
KEY SKILLS * Communication * Computer * Selling * Multi Tasking
* Customer Services * Presentations * Marketing * Decision Making
* Relation Building * Report Writing * Planning * Administration
* Problem Solving * Coordination * Negotiation * Office Management
LANGUAGES * English * Urdu * Punjabi
KNOWN
HOBBIES * Playing Cricket * Reading Books ect
PERSONAL
INFORMATION * Father’s Name Muhammad Manzoor
* Date of Birth 28th
July, 1985
* Marital Status Married
* Religion Islam
* Nationality Pakistani
* CNIC 38201-8320089-9