1. RESUME
Kim Taylor
Mobile: 0448424608
Email: kimbofive@hotmail.com
Drivers Licence : MR with ‘F’ endorsement
First Aid : Senior First Aid Certificate
Working with Children Check
Snake Handler Certificate
TEFL English Teacher Certificate
Offering 30+ years experience in customer service, customer query resolution, general administration, teaching
and sales. A result-oriented professional with proven abilities in strategic planning and successfully managing
customer service operations. Demonstrated ability to motivate staff to maximize productivity and control cost
through the most effective uses of manpower and available resources. Leader and manager with strong
organizational skills, client orientation, and the ability to work effectively under pressure and stress. Customer-
service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled at
communicating effectively to attain company goals. Ability to initiate and adapt to change.
Customer Relations Supervision and Training Relationship Management
Security Management Productivity Improvement Client Needs Assessment
Workflow Management Process Simplification Team Management
Complaint Resolution Accurate Calculations Customer Retention
Benchmarks and Achievements
• Effectively contributed to the marketing, public relations of Telstra services through Telstra Friends.
• Received award as the ‘Highest Achiever’ in Western Australia.
• Expanded profitable business relationships, client relations, product enlightenment and team
management.
• Provided a stabilizing leadership and influence and promoted an excellent environment conducive to
increasing efficiency, enhancing quality and strengthening financial results.
• Created an environment oriented to trust, open communication and creative thinking.
• Built effective personal relationships and networks within the team which contributed towards achieving
organizational and team success.
• Handled equipment issue and exchanges at the store counter as a stock control clerk and attained the
rank of Corporal within a short period of time.
• Experience in call coordination by attending customer calls and providing assistance and information
about products and services.
• Experience in record and database management.
• Active involvement in the management of the call centre and its effective functioning.
Career Progression
Customer Service Exposure:
Client Services Officer Feb 2013 – Nov 2014
Serco Christmas Island
Security Officer Dec 2011 – July 2012
Omega Security
Security Officer April 2011 – Dec 2011
Kim Taylor
2. MSS Security
Client Services Officer Sept 2010 – Feb 2011
Serco Australia
Security Officer June 2010 – Sept 2010
MSS Security
Driver Nov 2009 – Feb 2010
Adecco
Security Officer Nov 2008 – Aug 2009
ISS Security
Perth International Airport
Airfield Officer Mar 2008 - May 2008
Morris Corporation, Cloudbreak Minesite
Delivery Truck Driver Sept 2007 – Dec 2007
Mrs Macs Pies, Perth
Security Officer Jun 2007 – Aug 2007
Burswood Entertainment Complex, Perth
Bus Driver Mar 2007 – Apr 2007
Path Transit, Perth
Court Security and Custodial Services Officer May 2006 – Mar 2007
AIMS Corporation, Perth
Necare Dispatcher Nov 2005 – May 2006
NEC Business Solutions, Perth
Self employed English Teacher Mar 2005 – Aug 2005
Ajarn Kim’s English School, Phuket
English Teacher Mar 2005 – Aug 2005
Thalang Wittaya School, Phuket
Self employed English Teacher Aug 2004 – Mar 2005
Ajarn Kim’s English, Phatthalung
Manager (Sales, Marketing & Staff Training) Feb 2004 – Aug 2004
Siam Leather Goods, Phuket
Key Achievements:
• Liaised closely with Siam Leather to reduce delivery time of custom made shoes from 4 days to 1 day.
• Worked with Management of Marriott Hotel to advise guests and hotel staff of special offers and
discounts in order to increase sales.
Key Achievements:
• Bestowed with the responsibility of treating residential properties for a range of pests and selling
products services offered by the company.
Sales Agent Jun 2002 – Nov 2002
Patong Tickets Company, Phuket
Key Achievements:
• Enhanced sales by successfully selling tour tickets and advising tourists of all the tours and activities in
and around Phuket.
Kim Taylor
3. Sales Consultant and Telemarketing Representative Nov 2000 – Feb 2001
Royal Resorts - Phuket
Key Achievements:
• Conducted sales presentations to potential clients on a daily basis.
Liaised with tourists and dealt with general inquiries about the company resorts.
Customer Manager May 1986 – Aug 2000
Telstra, Perth
Growth Path
Customer Manager Aug 1998 – Aug 2000
Billing Consultant May 1998 – Aug 1998
Sales Support Team Leader Nov 1995 – May 1998
Sales & Sales Support Tele-caller May 1990 – Nov 1995
Key Achievements:
• Successfully expanded business by informing clients about telephone connections within the entire
State of Western Australia.
• Undertook quality control procedures to guarantee the smooth delivery of services to Telstra customers.
• Initiated quality control of telephone orders prior to being dispatched to technicians.
• Applied a conscientious approach to ensure that work targets were achieved.
• Managed fault queue and dispatching of telephone faults to field technicians.
• Expertly managed numerous tasks such as logging faults on customer’s behalf and ensuring they are
fixed by Technicians.
• Achieved deadlines in all areas of customer service through efficient management of operations.
• Ensured prompt service to customers facing line shortages and provided new lines within a short span.
• Enhanced client satisfaction through timely resolution of problem.
• Maintained cordial relations with numerous clients thereby surpassing company’s expectations on many
occasions and generating repeat business.
• Involved in special marketing projects in relation to retaining customers with Telstra.
• Rewarded with a trip to Rome in 1994 and also a trip to the 2000 Sydney Olympic Games as a Telstra
volunteer.
• Represented Telstra at 2000 Olympic Games as a volunteer.
Other Job Exposure
Assistant Manager
AMF Bowling Centres Nov 1980 – Apr 1986
Kim Taylor
4. Educational Qualifications
Certificate II in Security Operations Nov 2008
Senior First Aid Certificate Nov 2008
WA Security Officers Licence Nov 2008
Certificate of Check-in Procedures
And Customer Service (Skywest) Mar 2008
Certificate of Ramp Procedures (Skywest) Mar 2008
Airsafe Dangerous Goods Certificate Mar 2008
Pest Control Operators License Apr 2003
TEFL Teachers Certificate (Phuket) Mar 2002
Other Courses:
Customer Service and dealing with difficult customers Quality awareness
Time management Personal skills workshop
Security Officer Course TEFL English Teachers Course
Awards and Recognitions
• Media Liaison and Judge of Fact for Rally Australia for 6 years.
• Media Liaison Volunteer for Perth Glory Soccer Team for 12 years.
Assistant Manager at Morley Tenpin Bowl which achieved the Australian Bowling Centre of the year in
1981/82.
• Involved in a number of volunteer roles at special events such as Rally Australia.
• World Swimming Championships and other major sporting events in Perth.
Kim Taylor
