Emergency Response: What To Do While Waiting For Responders
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This presentation addresses the various emergency response scenarios and critical information you need to know when preparing for an ER. You will learn about fascinating ER calls, worst case versus best case and get lessons learned so you are fully prepared should an incident occur.
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Emergency Response: What To Do While Waiting For Responders
- 1. Emergency Response Triumvirate Environmental presents: What To Do While Waiting For Responders
- 2. Meet Your Presenter Kevin Coulon Preventative Maintenance & Emergency Response Manager kcoulon@triumvirate.com • BS in Georgraphy • Started with Triumvirate in 2005 • Previously – Environmental Specialist, Operations Specialist, and Branch Manager
- 3. Agenda Scenarios Critical Information Fascinating ER Calls Ways to Prepare Worse Case Vs Best Case Questions
- 5. Chemical Unstable chemicals found during moves or clean outs Gas cylinder Chemical spill in the lab setting Odor Problem (Unknown) Spills during chemical delivery
- 6. Overflow Scenarios Water/Sewer line breakage Drums/containers overflowing or leaking Treatment tanks overflowing
- 7. Confined Space Response Hydraulic oil released into elevator shaft (CSE) Hydraulic oil released into Catch Basin Treatment tanks
- 9. Critical Information The Where The What The Who The When The How
- 10. Behavioral Incidents Note: The majority of the incidents we respond to are at night, during the weekend, early Monday morning, holidays, or late in the day on Friday.
- 11. Critical Information to Provide to Responding Contractor • Recognize this information exchange will shape the emergency contractors decisions (people/equipment) • This will also help your contractor with providing recommendations as next step while waiting for responder • Your name and phone number of the person who will be onsite • The chemical(s) involved, and whether MSDS’s are available. • The site address, building number/name, room number, or area that has the problem.
- 12. Critical Information to Provide to Responding Contractor (Cont.) • Has there been a release to the environment or is it contained within the building? • If released to environment, define the media affected (soil, groundwater, surface water, concrete, asphalt, etc.) • If released down a drain, define where the drain goes (treatment system, direct to sewer, etc.) • The quantity released • Helpful tip – There are 7.48 gallons per cubic foot • Cause of release
- 13. • What other agencies have been contacted? • What actions have you taken prior to making the call? • Your expectations for clean-up. Critical Information to Provide to Responding Contractor (Cont.)
- 14. Fascinating ER Statements • If I call in a spill smaller than it really is, I will be charged less? • Information? I don’t have time right now to get you more information. Just get here now! • I will not be there but knock on the door and someone there will let you in • Can you give me a quote before dispatching the response crew? • Please call me back at XXX-XXX-XXXX. “The number you have dialed is disconnected” • “This is Joe. I have a spill call me.” • I don’t know what it is or how much of it spilled, but I need it cleaned up in 1 hour. • I realize it is midnight, but can you have a crew here in five minutes?
- 15. Fascinating ER Statements (Cont.) • I need you to clean out the elevator shaft. Secured? Locked Out? You are the response company, you’re supposed to know that information • There is a funny smell coming from this room. I only need one person to come help me figure it out • I’ll take care of the spill. What do you mean training? Emergencies don’t require training.
- 16. • Understand you potential scenarios • Walk around with key staff and/or contractor (s) • Assess chemical storage practices • Update your chemical inventory • Track energetic or highly hazardous materials • Assess treatment tanks • Identify high risk areas for spills • Update contingency plans Ways to Prepare for Hazardous Material Incidents
- 17. • Training! • Review observations from the survey • Talk about worst case scenarios • Conduct mock Drills • Test your on call system • Limit who can make the call for outside help • Make sure they are knowledgeable • Make sure the are able to make decisions needed to clean up the spill Ways to Prepare for Hazardous Material Incidents (Cont.)
- 18. • Make sure you know when outside contractors will be on site and what they will be working on • Ask for an ETA and for updates if the time changes • How clean do you want the area (only remove the hazard, full decon, etc) • Prepare a simplified ER binder • Copy of your internal communication plan • Phone numbers & pagers for key staff • Phone numbers for outside contractors • Site Map • Information on your most dangerous materials Ways to Prepare for Hazardous Material Incidents (Cont.)
- 19. Worst Case Scenario vs. Best Case Scenario Usually comes down to the following: • Remaining Calm • Ensure your staff is safe • Accurate information is gathered by the individual(s) involved with the spill • Excellent information exchange • A well prepared staff
- 20. Client Education • Extensive Roundtable Program • E-Newsletters • Client Training Program • www.triumvirate.com
- 21. QUESTIONS?