The document discusses embracing and executing change, providing advice on how to effectively lead and implement change. It notes that change is important for progress but uncomfortable. Key steps to change include making the need for change urgent, setting leadership, developing a vision and strategy, communicating the vision, empowering staff, generating short-term wins, building on gains, and making the change part of the culture. Effective change leadership focuses on these steps and celebrates milestones to maintain momentum for the change.

1. Embracing and Executing
Change
Charles R. (Chas) Jordan
M.P.A., P.W.E., F.M.P., S.T.P,
ENV SP, LEED GA
President
Radiant Training & Consulting, LLC
Florida Public Works Institute
APWA Florida Chapter

2. Socrates:

The secret of change is to focus all of
your energy, not on fighting the OLD, but
on building the NEW

4. Why do we resist Change?

Fear of the unknown

Wants to do good, don't want to learn new

Mandates without explanation or concern
(perception is perceived as negative)

Fear of irrelevance

5. Why does change occur?
What happens?

To Progress

To keep moving

To help people

Make jobs easier

Because other things change, making
something change

Example: Fuel Charge Increase

6. Why is Change Important?
• Change is necessary to move
• Think of the changes in the last 50
years
• Health
• Technology
• Transportation
• Safety
• Yet, change feels so uncomfortable...

7. John P. Kotter
Harvard Business School
Press, 1996
Leading Change

8. Effective Change Leadership

Make it Urgent

Set Leadership

Develop a Vision and Strategy

Communicate the Vision

Empower Staff

Generate Short-Term Wins

Take Gains and Make More

Make the Change - Culture

9. Effective steps to making a
change:

Why is the change so important?

Is there a dedicated group supporting the change?

What will be better/different when we get there?

Talk about it!

Let others help and be involved

Celebrate easy wins

Celebrate major milestones

Embrace the new results

10. How to make it happen

We need to do this now because…

Set the Team

Present the Future

This is where you work, this is the vision

Do what is right

Celebrate

Keep up the momentum

Reward and recognize change agents

12. Get on the Bus! Have you
ever seen someone...

On the bus

Driving the bus

Wants to be on the bus, but can’t find
the door

Appears to be on the bus, but putting
sugar in the gas tank

Sits near the door of the bus for hasty
exit

Slicing tires

13. Know anybody on the Short
Bus?

Doesn't know what they are doing or
why they are there

Is just along for the ride

Not aware of the buses around them all
moving in different directions

Could get in a crash

14. Know anybody on the Wrong
Bus?

Victim of the popular thought

Doesnt understand or know the vision

Has a different agenda

Needs to find a new School District?

15. What is a change that is
happening in your
workplace that makes you
feel angry and/or afraid.

16. What is a change that
needs to happen in your
workplace.
How do you think you can
make it happen

17. Implementing the Change

Make a Plan
− Clearly state the change and the steps
toward it

Have town halls or staff charettes to
discuss the impacts and advantages

Support your staff & support the
change
− Allocate resources

18. Feedback and Communication

Meetings and Sit Downs

Email Communications

Talk one on one with employees

Airing of grievances and brainstorms

Document and Communicate Progress
− Send out emails at major milestones
− Recognize folks for effective work
− Communicate out your great work

19. Chinese Proverb...

20. Questions / Comments?