The document provides an overview of email, including what it is, how URLs differ from email addresses, tips for creating strong passwords, different types of email accounts, how to access email, common email functions, etiquette, and how to handle unwanted emails like phishing, spam, and bulk mail. Key points include that email is a digital message sent over the internet, a URL contains "www" while an email address contains an "@" sign, and the importance of using strong, unique passwords and knowing how to identify and handle phishing attempts and unsolicited emails.

2. Email
‘Electronic mail’
Digital message sent over the internet
Primarily text but can include pictures, sound or
other ‘attachments’
Instant
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3. URL vs. Email address
www.google.com
No @
Includes www. Or http://
steve@google.com
Personalized (steve)
Includes @ sign
No www.
Google.com is the domain name
We recommend using a professional e-mail
address (for example, your full name)

4. Passwords
Most importantly, make sure you can remember it!
Must be at least 8 characters
To be safest, include at least one lowercase letter,
UPPERCASE letter, $ymbol, and number
Ex: T3@mwork, H3ll02U!

5. Types of Email Accounts
Assigned:
By internet provider: Comcast, att
 ex: name@comcast.net
By work/website:
 Ex: georgen.charnes@vc.edu
Will be discontinued if you change your provider
Created on internet site:
Gmail.com
Yahoo.com
Hotmail.com

6. How to Get Your Email
Software program on your computer
Ex: outlook
Internet on any computer
Phone app

7. All messages are not all “email”
Facebook messages
Text messages
Comments on websites
Forums like reddit or listservs
Blog posts
Phone message voicemails

8. Basic navigation
Inbox: where your mail arrives
Gmail now has three inboxes

9. After it’s in your INBOX
Check the box next to it
Delete it without reading it
Move it without reading it

10. Or OPEN the message
Reply
Delete
Move to a folder
Report Spam
Look for
dropdown menu

11. Other common functions
Forwarding: sends on a message that you received
to someone else
Automatically inserts “FW” into subject field (this is the
polite way to forward)
Reply
Reply all (sends a message to all recipients as well
as sender)
Be careful with this one…
Folders, trash, organizing

12. “Threads”
Your old email is automatically at the bottom if you
reply.
Results in long lists of responses, called “threads”
Start a new thread with a different topic!

13. Writing a new message
Compose, New, pencil
icon
To: one or more valid
email addresses
Subject: a title, short and
meaningful
CC: also send to
Bcc: also send to, but no
one can see the other
email addresses

14. Attachments
Indicated by paper clip icon!
Like paperclipping a form to a letter…
A file separate from the email but sent along with it
Must have file available!
Image file
Document file

15. Email Etiquette
Don’t use all CAPITALS!
Fill in subject line
Use correct capitalization, grammar, punctuation
Professional greetings and closings (Dear ___, Thank
you, Best, etc.)

16. Settings
Themes: The look
Automatic forwarding
“filters”

17. Contacts
Lists of email addresses
used
Syncing

18. Unwanted Email
Three types:
Phishing
Spam
Bulk mail from companies

19. Beware!
You receive an email from a Nigerian prince who
needs you to help get $50 million out of Nigeria. He
must leave in secret and transfer the money to your
account. He promises you $5 million after he gets to
safety.
You get an email from PayPal wanting to confirm
your information is correct.
You get an email from your credit card company or
bank threatening to cut you off unless you click or the
link below.

20. Phishing
Phishing: a trick to get you to enter personal
information such as:
Credit card information
Banking info
Social security number
Passwords
Email or physical address
Legitimate businesses should NEVER ask you for
your personal or financial information via email.

21. Do not send your
personal information
via email.

22. Spam
Spam is unsolicited commercial emails—
unwanted ads in your inbox
May be to phish for information or transmit a
virus
Sample subjects:
RE: Pharmacy sale 80% off!
Ama-zingly fresh sk!n with n0 wrinkles
We renamed your account
From an old friend
Your mistake
Don’t even open these emails

23. Anti-spam
Delete without opening!
If you open it, don’t click and don’t reply
Gmail has really good spam filters that catch most
spam. (Demo)
Spam filters include “mark as spam” buttons: future
email from that address will be filtered out
Don’t buy anything from companies that email you
randomly! Especially not medicine!

24. Bulk Mail
Actual companies sending you an electronic catalog
Newsletters from companies you actually purchased
something from
Be careful – someplace you clicked “send me updates”

25. Unsubscribe?
The CAN-SPAM Act of 2003 mandates that
companies include an unsubscribe link or clear
instructions on how to do so in every commercial e-
mail. Thanks to the law and policing by e-mail
services, clicking on “Unsubscribe Me” is a safe and
effective way to remove yourself from a list. (If an e-
mail strikes you as fraudulent or is unfamiliar, drag it
to your spam folder.)

26. Delete or Unsubscribe?
Three types:
Phishing
 Delete &/or Report
Spam
 Delete &/or Report
Bulk mail from companies
 Unsubscribe

27. You’re on your way