Elements of business skills chapter 1 slides
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This document provides an introduction to business activities, covering several key topics: 1. It outlines the main purposes of business activities which are to provide goods and services to people, provide jobs, and contribute to a country's wealth. 2. It discusses the main types of businesses - goods-producing and service industries - and provides examples of each. 3. It identifies the key resources (capital, enterprise, land, and labor) needed for businesses and how natural resources also play an important role. 4. It explains the difference between needs and wants and how limited resources must be managed carefully given unlimited needs and wants.
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Leveraging on ict in el 2010 final version 8 august 2010
The document discusses leveraging ICT in English language teaching and learning. It describes using e-videos to reinforce skills and allow self-directed learning. Chroma key technology and green screens allow students to create digital stories. Pbworks is proposed as a collaborative platform to provide instruction, assignments, feedback and student engagement through wikis on various English language topics like writing, oral exams, and project-based learning.
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The document discusses effective communication methods and telephone skills for customer service. It covers answering, transferring, and placing telephone calls as well as taking messages. Face-to-face, written, and telephone communication are examined. Principles for handling difficult callers are provided. The importance of personal grooming in customer service is also explained.
Chapter 8 different methods of communication2
This document lists various methods of communication including online conferencing, pagers, walkie-talkies, online chatting, telelifts, public address systems, intercoms, handphones, email, and fax machines. It also notes there are 2 unread email messages in the inbox.
Chapter 8 communication part b
Communication involves the passing of messages from a sender to a receiver using various methods. Effective communication is important for business success and requires good oral, listening, and writing skills. Different types of communication equipment and systems exist to facilitate communication, including telephone, email, and video conferencing.
Chapter 8 communications
Internal communication occurs within a company between supervisors, subordinates, and colleagues, and can flow downward from supervisors to staff, upward from staff to supervisors, or horizontally between colleagues. External communication happens outside the company between staff, customers, suppliers, and the public, such as a salesperson interacting with customers, distributing brochures, or a manager promoting products through advertisements. Effective communication, whether internal or external, is important for businesses to get work done, tell others about their products and services, and discuss new ideas.
Chapter 8 effective speaking n listening
Good speaking and listening skills are important for effective communication. The document outlines four aspects of good speaking: complete content, clarity, simple words and short sentences, and proper pronunciation and presentation. It also emphasizes the importance of listening to receive messages and discusses the "three As" of active, attentive, and accurate listening - thinking about information, being alert and interested, and taking notes. Overall, the document stresses practicing both good speaking habits and effective listening techniques to ensure smooth communication.
Chapter 7 presenting the product and product knowledge
1) Effective product presentation involves demonstrating the product's unique features and benefits to customers, allowing them to hold or use the product to understand it better.
2) Presenters should listen to customers' questions and provide answers, using positive words to describe features while holding the product carefully to show pride in it.
3) Repeating the product's key features and benefits several times can help customers understand why it meets their needs.
Chapter 7 importance of good product knowledge
Having good product knowledge allows salespeople to confidently present and sell products to customers, build trust in the customer relationship, and ensure the right product matches the customer's needs by recommending suitable options and reducing returns. It also helps salespeople make better demonstrations, overcome objections, and provide good after-sales service.
Chapter 7 product knowledge and how to sell
The document discusses product knowledge and ways for customer service representatives to learn about products. It recommends representatives understand the product background, manufacturer, features, benefits, and proper use and care. Representatives should also know what materials the product is made of and how it is assembled. To learn about products, representatives are advised to gather information from websites, talk to suppliers, read product labels and catalogues. The document provides an example mini product presentation assignment asking students to create a 5 slide PowerPoint on a product, its manufacturer, features, pricing, and after sales service using online research.
Chapter 7 customer questions to quality service
The document provides guidance on handling customer inquiries, product returns, difficult customers, and complaints. It stresses the importance of listening to customers, clarifying issues, providing correct information, and resolving problems to ensure quality customer service. Quality customer service creates loyal customers who will return and recommend the business to others.
Chapter 6 survey
This document discusses different types of market survey methods including observation surveys, personal surveys, telephone surveys, internet surveys, and postal surveys. Observation surveys involve observing customer behavior in stores to collect data on how customers move through the store and spend their time. Personal surveys require meeting with respondents face-to-face to ask them questions using a questionnaire. Conducting personal surveys involves introducing yourself, explaining the purpose, asking if the respondent is willing to answer questions, reading the questions, recording responses, and thanking the respondent.
Chapter 6 planning and promotion (sales promo technique)
The document discusses various sales promotion techniques including discount coupons, price discounts, contests, gifts, samples, and loyalty reward programs. Discount coupons are designed for print advertisements and allow customers to claim savings. Price discounts let customers buy products at a lower price. Contests offer prizes for customers who complete contest forms. Gifts are offered for purchases over a certain value. Samples provide small amounts of products free. Loyalty programs encourage repeat purchases by offering points that can be redeemed for gifts or discounts.
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Chapter 7 presenting the product and product knowledge
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Leveraging on ict in el 2010 final version 8 august 2010
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- 1. Introduction to Business Activities 1. Purpose 2. Types of Businesses 3. Jobs in Service industries 4. Business Resources 5. Unlimited Needs & Wants Vs Limited Resources 6. Managing Financial Resources - Calculation of Loan Interest 7. The Changing Business Environment 8. Nature of Competition - Direct vs Indirect
- 2. 1. PURPOSE OF BUSINESS ACTIVITIES How will this affect the people in the country & the country? - Provide Goods and Services to the people. - Provide Jobs for the people. - Contribute to the wealth of the country . 2 business terms you must know: NEEDS – These are goods and services that are necessary for SURVIVAL. Question: What are some basic needs of yours? WANTS – These are goods and services that are NOT necessary for survival but which we WISH to have.
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- 8. Question: Where do you get the money when you want to start a new business? Personal Savings Loan from a Family members / friends Bank Loans Trade Credit from Suppliers
- 10. 7. The Changing Business Environment “ PETS D G” P olitical and Legal E conomic T echnological S ocial D emographic G lobal
- 11. NATURE OF COMPETITION 1. DIRECT 2. INDIRECT