Vidya Skill Development Revolution

2. Indian Job Scenario At a Glance
 The job trend in India is shifting, with many companies preferring to hire more
vocationally trained and management graduates than engineering degree or diploma
holders.
 More than one million people from professional colleges join the labour force every
year in a country that turns out more than four million graduates annually, including
more than 600,000 engineering graduates.
 Gender wise, the female skill pool performed better than the male, with an
employability percentage of 42% compared with 33%. The study found that a majority
of the “employable pool” comes from Punjab, Tamil Nadu, Uttar
Pradesh, Delhi, Andhra Pradesh, Haryana, Gujarat, Odisha and West Bengal.
 “The information of about two-thirds of our skill pool not being fit for employment is not
a great situation for a country where some 12 million people (including graduates and
new entrants into the unorganized job market) enter the labour market every year. But
this should not surprise, knowing that companies have been complaining about the
gap,”

3. Indian Job Scenario At a Glance
 S. Ramadorai, adviser to the Prime Minister on skills development, said it was
essential to match skills with jobs and promote “job-led growth” in a country with more
than 600 million people in the working-age group. More than one million people from
professional colleges join the labour force every year in a country that turns out more
than four million graduates annually, including more than 600,000 engineering
graduates.
 Currently hiring in India stands at 38%, a 2% drop year-on-year and down on
predictions made in June 2013. However, the level of companies shedding staff has
also fallen, decreasing by half. This indicates a more measured approach to
recruitment from Indian businesses, as organisations look to develop the managerial
and professional talent they already have on their books.
 Sectors that are faring well in terms of current hiring include Law, BPO, Education and
Banking. The electronic sector shows the biggest jump in predicted hiring in the next
quarter, currently 29% of businesses are taking on staff, this is expected to jump to
71% in the coming months.

4. Jobs by Industry in 2014
Sector Wise Jobs
160000
140000
120000
100000
80000
60000
40000
20000
0
FMCG
Healthcare
IT & ITES
*Source: Economic Times, Dec 25th 2013.
Retail
Hospitality
Banking & Financial
Education & Training

7. RETAIL-CASHIER
•
Individuals in this position service and process all customer transactions through various tenders whilst adhering to accounting principles.
•
Individuals in this position service and process all payments made in for sales done within the retail environment whilst working cordially within the team and retail organisation.
•
The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive towards service delivery and processing payments accurately with speed.
Minimum Qualification: Class Xth
Curriculum:
1. RAS / N0110 To service Cash Point / POS
2. RAS / N0111 To follow point-of-sale procedures for age-restricted products
3. RAS / N0112 To process customer orders for goods
4. RAS / N0113 To process part exchange sale transactions
5. RAS / N0115 To process payments
6. RAS / N0116 To process cash and credit transactions
7. RAS / N0117 To process returned goods
8. RAS / N0121 To maintain health and safety
9. RAS / N0130 To create a positive image of self & organisation in the customers mind
10. RAS / N0137 To work effectively in your team
11. RAS / N0138 To work effectively in your organisation
Duration:One Month

8. RETAIL – SALES ASSOCIATE
Minimum Qualification: Class Xth.
Curriculum:
1. RAS / N0114 To process credit applications for purchases
2. RAS / N0120 To help keep the store secure
3. RAS / N0122 To help maintain healthy and safety
4. RAS / N0125 To demonstrate products to customers
5. RAS / N0126 To help customers choose right products
6. RAS / N0127 To provide specialist support to customers facilitating purchases
7. RAS / N0128 To maximise sales of goods & services
8. RAS / N0129 To provide personalised sales & post-sales service support
9. RAS / N0130 To create a positive image of self & organisation in the customers mind
10. RAS / N0132 To resolve customer concerns
11. RAS / N0133 To organise the delivery of reliable service
12. RAS / N0134 To improve customer relationship
13. RAS / N0135 To monitor and solve service concerns
14. RAS / N0136 To promote continuous improvement in service
15. RAS / N0137 To work effectively in your team
16. RAS / N0138 To work effectively in your organisation
Duration : One Month

9. RETAIL – STORE OPS ASSISTANT
Minimum Qualification: 10+2
Curriculum:
1. RAS / N0101 To receive goods into storage
2. RAS / N0102 Delivery of Products
3. RAS / N0103 To maintain required levels of stock
4. RAS / N0104 To maintain adequate stocks levels for sale
5. RAS / N0121 To maintain health and safety
6. RAS / N0130 To create a positive image of self & organisation in the customers mind
7. RAS / N0137 To work effectively in your team
8. RAS / N0138 To work effectively in your organisation
Duration:One Month

10. RETAIL – TRAINEE ASSOCIATE
Minimum Qualification: Class Xth.
Curriculum:
1. RAS / N0105 To display stock to promote sales
2. RAS / N0106 To plan and prepare visual merchandising displays
3. RAS / N0107 To dress visual merchandising displays
4. RAS / N0108 To dismantle and store visual merchandising displays
5. RAS / N0109 To prepare products for sale
6. RAS / N0118 To promote loyalty schemes to customers
7. RAS / N0119 To keep the store secure
8. RAS / N0121 To maintain health and safety
9. RAS / N0123 To keep the store clean and hygienic
10. RAS / N0124 To provide information and advice to customers
11. RAS / N0130 To create a positive image of self & organisation in the customers mind
12. RAS / N0137 To work effectively in your team.
Duration: One Month

11. BFSI – BUSINESS
CORRESPONDENT
Min. Qualification: Class Xth.
Curriculum for Business Correspondent:
1. BSC/ N 0301 (Source new customers)
2. BSC/ N 0302 (Assist with application process)
3. BSC/ N 0303 (Facilitate/Execute Transactions)
4. BSC/ N 0304 (Provide on-going services)
Curriculum for Facilitator:
1. BSC/ N 0301 (Source new customers)
2. BSC/ N 0302 (Assist with application process)
3. BSC/ N 0304 (Provide on-going services)
Duration: One Month

12. BFSI – EQUITY DEALER
Equity dealers buy and sell investment and financial instruments on behalf of their clients. They also provide market
insights and investment advice to potential and existing clients.
The individual is required to have numerical and analytic skills. He/She must be able to perform multiple tasks accurately
within fixed timelines in a high-pressure environment.
Min. Qualification: Graduate.
Curriculum:
1. BSC/ N 0201 (Prepare For Dealing Operations)
2. BSC/ N 0202 (Carry out Dealing Operations)
Duration: One Month

13. BFSI – MUTUAL FUND AGENT
A mutual fund agent is representative of a bank or similar financial institution, who offers mutual funds to prospective
investors, maintains records of their investments and conducts regular market research to advice customers.
The individual is required to have interpersonal and analytical skills. He must be able to track the mutual fund market and
maintain relationships with customers.
Minimum Qualification: Class XIIth.
Curriculum:
1. BSC/ N 0601 (Conduct research)
2. BSC/ N 0602 (Market and sale mutual fund)
3. BSC/ N 0603 (Assist with purchase of mutual fund)
4. BSC/ N 0604 (Perform after‐sales activities)
Duration: One Month

14. IT & ITES – COLLECTION EXEC.
Individuals in this job are responsible for reconciliation of customer accounts through payment follow ups, sending payment
reminders, investigating and solving customers' problems, which may lead to delay in payments, communicate the right
information to the customers.
This job requires the individual to interact with customers. The individual should be result oriented and should also be able to
demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a deskbased job for long hours.
Minimum Qualification: Class XIIth.
Curriculum:
1. SSC/N2320 (Collect payments over the telephone)
2. SSC/N9001 (Manage your work to meet requirements)
3. SSC/N9003 (Maintain a healthy, safe and secure working environment)
Duration: One Month

15. IT & ITES – CRM DOMESTIC NON-VOICE.
Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care
Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process
Associate- Transaction etc.
Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact
with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.
This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual
should possess excellent communication skills and should be willing to take up a desk-based job with long hours.
Minimum Qualification: 10+2
Curriculum:
1. SSC/N3021 (Deal remotely with customer queries)
2. SSC/N9001 (Manage your work to meet requirements)
3. SSC/N9003 (Maintain a healthy, safe and secure working environment)
Duration: One Month

16. IT & ITES – CRM DOMESTIC VOICE.
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a
computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
This job requires the individual to work independently and interact with customers. The individual should be result oriented and
should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be
willing to work at a desk-based job.
Minimum Qualification: 10+2
Curriculum:
1. SSC/N3020 (Make outbound calls to customers)
2. SSC/N9001 (Manage your work to meet requirements)
3. SSC/N9003 (Maintain a healthy, safe and secure working environment)
Duration: One Month

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