1. Curriculum vitae
Name: María Alejandra Fumero Chinchilla
Sex: Female
Schedule: 1-1361-0308
Date of birth: 06/08/1988
Nationality: Costa Rican
Marital Status: Single
Address: Las Gravilias, Desamparados, San Jose. 600 meters west from Las Gravilias
Highschool.
Cell Phone: (506) 7292-6427
Email: alejandrafumerochinchilla@gmail.com
2. Academic Formal Education:
EDUCATION: Bachelor Degree in Hotel Management. Graduated from Universidad
Interamericana, currently known as Universidad Latina.
HIGH SCHOOL: Nuestra Señora de los Desamparados Highschool
PRIMARY: Methodist School
LANGUAGES: Bilingual (English / Spanish)
Overview
Highly professional and responsible person with a proactive and easy going personality.
Has senior experience at Business Administration and people management areas, wide
expertise in driving teams of up to 53 members, trained on people skills, coaching,
engagement practices, customer service, financial and reporting.
Skills
1 Year of Experience as a Quality Agent for a Technical Team.
1 Year of Experience Managing Seals team and also a Back Office Team.
5 Years of Experienced Managing Customer Services oriented teams as well as a
Technical Team.
Advance knowledge at Office products
Formal Customer Service capacitation
Softskills
Multitasker and capable of managing multiple accounts and people groups

2. 3. Experience:
2009 - 2016
Concentrix: more than 6 years experience managing different accounts, from a Sales
oriented account to Financial Data Entry as well as a Technical account and finally a
Customer Service account.
During my first year at the company I was a call center agent soon was promoted to
Quality assurance agent, one year later I was promoted as manager for this account.
Sales account, team in charge of renewing software products for an outsourced
company. As a manager I was in charge of making sure all processes were followed
correctly as well as the team´s productivity (sla’s).
Financial Data Entry account, this team was in charge of inputting financial data from a
bank statement to an online application. As the account´s first manger I created all the
necessary reports in order to provide visibility to the client. Also created the quality
assurance process.
Netgear account, Team responsible of providing phone technical assistance to end
users.
As formal manager I was in charge to maintain the highest quality standards, technical
skills development and business continuity. Customer satisfaction was our main goal at
the same time build a strong relationship with the client that we were outsourcing. My
roles variated from Administrative people management, Quality, Payroll, technical and
customer service training
Customer Service account, provided customer service for a gaming platform. Managed
people from all around the world which included coaching sessions, development plans
and training sessions. Created several new processes for the account.
Manager responsibilities for all accounts relied on administrative people management
tasks, payroll coordination and reporting
2007 - 2008
Receptionist: Hotel Colonial. Located in Av.2 and 4, Street 11, behind the church of La
Soledad, San Jose, for a period of 6 months.
2008 - 2019
Receptionist: Hotel City One, Avenida 9 in front of JAPDEVA, during a period of 2
months. Hotel City One Call 22481580 Edwin Villalobos.

3. 2008 - 2009
Sales Assistant: Uniq Traveling Agency, lobby of Hotel City One, for a period of two
months. Call 22481580 ext 106, Adelina Alvarado.
2009-2010
Administrator: Administrator and former Co-owner of Carpe Diem Hostel, San Pedro
Montes de Oca.; for a period of one year.
At your service, subscribes
Sincerely,
María Alejandra Fumero Chinchilla