William James Birkins is a mature honors graduate seeking a new position that will enhance his skills. He has over 10 years of experience in various roles including business intelligence analyst, systems administrator, customer service, security, and customer sales. Birkins has a BSc in Business Technology from the University of the West of Scotland and certifications in Informatica and SQL Developer. He is proficient in databases, software, networks, and business applications.

1. William James Birkins
Date of Birth : 08 April 1983
Contact
Tel : 07412632551
e-mail : the_birkins@yahoo.co.uk
Address
Flat 126F Albion Street, Coatbridge, North Lanarkshire, ML5 3SB
Profile
Objective I am a mature honours graduate with a strong work ethic and broad experience in
various roles. I am loyal, determined to learn new things and looking for a position that
will enhance my skill set and provide me with an environment that I can thrive in.
Availability 3 months notice.
Key Skills
Proficient, had some experience of, or familiar with an array of applications, concepts and technologies, including:
Database Administration Hardware / Software SQL Business
Data Management Microsoft Applications Oracle Network fundamentals
Education
2010 to 2011 BSc (Hons) Business Technology (2:1)
University of the West of Scotland
Modules: Business Venturing, Data Warehouse Environment, Strategic Management &
IS, Technology for Mobile Business.
2009 to 2010 BSc Business Technology
University of the West of Scotland
Modules: Innovation & Entrepreneurship, Database Development, Wireless Technology,
Business Intelligence, Project Management for IT, Organisational Analysis & Modelling
for IS.
2007 to 2009 HND Information Technology
Glasgow Metropolitan College
Modules: HCI, Web Security, Project Management, RDBMS, Operating Systems,
Database Design Fundamentals, Digital Imaging, E-commerce, IT in Business, MUOS,
PC First Line Support, SQL.
Work Experience
Chivas Brothers Ltd, Paisley FT Job
Business Intelligence Analyst Apr 2012 to Present
 Informatica certification Dev Level 2;
 Data Warehouse environment ideologies and practices ;
 SQL Developer;
 ETL Development;
 Customer User Access Request administration.
 Data Load monitoring;
 Strategic management of Projects as assigned;
 Ad-hoc post implementation amendments when requested;
 Use of various software and technologies to facilitate daily procedures;
 Constant and constructive team working to drive progress and enhance problem solving.
Financial Compensation Centre, Coatbridge FT / PT Job
Systems Administrator / Multi Role Feb 2005 to Mar 2012
 Database Administration;
 Server Administration;
 Data Management – Filtration, Querying, Template control;
 Maintenance of all computing, network and printing areas, problem solving;
 Handling customer enquiries (when required);
 Claim Administration (when required).

2. Work Experience Continued
Jobcentre Plus / DWP, Coatbridge FT Job
Customer Service Feb to Oct, 2004
 Handling / Issuing benefits;
 Benefit enquiries
 Ensuring client had complied with job seeker agreement;
 Job searches on national database;
 Job / training scheme promotion through customer interaction and job fairs;
 Clerical / Filing / Admin duties.
Fury Murrays Nightclub, Glasgow FT Job
Security Oct 2003 to Jan 2004
 Clientele observation;
 Crowd management / safety;
 Customer enquiries;
 Glass collecting;
 End of shift cleaning (when required)
Odeon Cinemas Ltd, Glasgow FT Job
Customer Sales Service Assistant Jun 1999 to Oct 2003
 Ticket Sales;
 Customer enquiries;
 Food handling and sales;
 Cash and credit card handling;
 Balancing sales sheets at end of shift;
 Stock control;
 Customer observation in halls and throughout cinema;
 Customer Safety;
 Crowd control;
 Various marketing duties.
Activities and Interests
I am very active individual, I enjoy exercising and going to the gym as often as I can. I am very family orientated
and enjoy camping and fishing with my father and brother-in law. I also enjoy socialising with friends whenever
time permits and spend as much time as I can with my fiancée, 4 year old son and 3 year old daughter. As my
main focus is I.T. I am often found to be fixing family and friends laptops and PCs however I find this to be good
fun and it allows me to broaden my knowledge that little bit further. I also love to travel and spent 3 months on a
working holiday in Australia in 2004/2005. Films and books are a vice I indulge in when I can, especially those
with a historical theme.
References
Available on request