The document discusses an Open City Portal (OCP) proposal for cities to implement e-government strategies. It describes the OCP as having 5 main features: 1) a citizen-centric portal that categorizes services by citizens' needs rather than government structures, 2) easy creation of a portal with just a few clicks, 3) inclusion of all citizens in content development, 4) lower transaction costs, and 5) promoting transparency and administrative reform. A key feature is knowledge sharing between partner cities to exchange best practices. The OCP aims to give even small cities with limited budgets and resources a way to create an effective government portal.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
In the traditional form of public administration, service delivery is encircled with paper based long
procedures that makes the citizen dissatisfied with the services because of several problems such as delay
in the service, corruption and offices are centrally located. In order to provide better services to the citizen
Bangladesh government has taken the initiatives to make services available through online. In this regard,
government has established national web portal, combining and making all government official websites
interactive. General people now can submit their applications through online to get necessary public
services. Government breaks the rigid boundary between government offices and citizen and reaches to the
people so that they can get public services from their houses. This paradigm shift from traditional public
administration to e-governance brings changes in service delivery. It minimizes time, costs, corruption and
omits middle man culture and ultimately makes people happy. This paper utilizes qualitative approach to
examine the process, benefits of recent innovations initiated by the democratic government and analyze the
people’s perceptions. It is found that utilizing the e-government infrastructure Bangladesh government has
reached to the people and provided services at their doorsteps by establishing the national web portal
through which citizen can access their useful services. Regarding the public services related to health
service, education service, bill payment of necessary services, income tax payment, trade licence, land
records, agricultural issues, law and order service are now easily enjoyed from the house through internet.
However, the faster speed of customer demand in getting all services cannot be addressed with the limited
IT infrastructure, unskilled manpower, limited electricity supply which should be solved as quickly as
possible by emphasizing and initiating new programs. Findings show that government should think the
intended and unintended consequences of materializing some initiatives and take necessary steps before
intensifying the problem and making people unhappy with the services that have already been provided
The Strategic Program for Technological Modernization of Governance (e-Transformation) was approved with Government Decision No. 710, dated September 20th 2011. The Strategic Program for Technological Modernization of Governance (e-Transformation) will contribute to aligning the Republic of Moldova’s decision making process to the informational technology practices used by the world’s governments
Disclosure of information about government actions and spending puts government and public officials under the constant watch of the public, allowing them to track what resources are spent, who contracts are awarded to and so on.
When designing proactive disclosure systems or voluntary disclosure has five principles governments should follow. Information needs to be: available, findable, comprehensible, low cost or free, up-to-date and relevant.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
In the traditional form of public administration, service delivery is encircled with paper based long
procedures that makes the citizen dissatisfied with the services because of several problems such as delay
in the service, corruption and offices are centrally located. In order to provide better services to the citizen
Bangladesh government has taken the initiatives to make services available through online. In this regard,
government has established national web portal, combining and making all government official websites
interactive. General people now can submit their applications through online to get necessary public
services. Government breaks the rigid boundary between government offices and citizen and reaches to the
people so that they can get public services from their houses. This paradigm shift from traditional public
administration to e-governance brings changes in service delivery. It minimizes time, costs, corruption and
omits middle man culture and ultimately makes people happy. This paper utilizes qualitative approach to
examine the process, benefits of recent innovations initiated by the democratic government and analyze the
people’s perceptions. It is found that utilizing the e-government infrastructure Bangladesh government has
reached to the people and provided services at their doorsteps by establishing the national web portal
through which citizen can access their useful services. Regarding the public services related to health
service, education service, bill payment of necessary services, income tax payment, trade licence, land
records, agricultural issues, law and order service are now easily enjoyed from the house through internet.
However, the faster speed of customer demand in getting all services cannot be addressed with the limited
IT infrastructure, unskilled manpower, limited electricity supply which should be solved as quickly as
possible by emphasizing and initiating new programs. Findings show that government should think the
intended and unintended consequences of materializing some initiatives and take necessary steps before
intensifying the problem and making people unhappy with the services that have already been provided
The Strategic Program for Technological Modernization of Governance (e-Transformation) was approved with Government Decision No. 710, dated September 20th 2011. The Strategic Program for Technological Modernization of Governance (e-Transformation) will contribute to aligning the Republic of Moldova’s decision making process to the informational technology practices used by the world’s governments
Disclosure of information about government actions and spending puts government and public officials under the constant watch of the public, allowing them to track what resources are spent, who contracts are awarded to and so on.
When designing proactive disclosure systems or voluntary disclosure has five principles governments should follow. Information needs to be: available, findable, comprehensible, low cost or free, up-to-date and relevant.
Electronic governance or e-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems and services between government-to-citizen (G2C), government-to-business (G2B), government-to-government (G2G) , government-to-employees (G2E) as well as back office processes and interactions within the entire government framework.
This article provides an overview of current international e-Government practices and the role of the national identity management infrastructure program in the United Arab Emirates (UAE) in supporting e-Government development. It describes the benefits of e-Government that various governments worldwide have identified, sheds light on some recent surveys on the delivery of e-Government by some countries, highlights some examples and puts the position of the United Arab Emirates into context. It then discusses the program's use of Identity Management in the strategic initiatives, explains their purpose in the facilitation of e-Government within the United Arab Emirates and describes a general roadmap for implementation.
E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering
E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately,
but as one progresses the other moves forward. Having a new technology like E-service opens new
opportunities for government, private and public sectors. Despite the fact that the new technology will not
be without a hindrance, the overall benefits of using outweigh its lapses.
Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the
revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a
need to sustain the new status as top economy in Africa. There are many unresolved problems like
corruption. This leads to a slow movement of files in offices, embezzlement, election irregularities, and port
congestions among others. Adoption of E-Service will help to reduce these problems and increase the
revenue base of the country.
This study will identify e-Service roles in economic development in Nigeria, a lower middle-income
country. The study is based on literature review methodology and recent online survey that shows the level
of E-Service awareness and roles. We shall also examine previous conference papers related to this study
and necessary recommendations will be suggested and offered to the authority in Nigeria on how best the
e-service adoption will add more success to the economic development.
Roles of e service in economic development, case study of nigeria, a lower-mi...IJMIT JOURNAL
E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering
E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately,
but as one progresses the other moves forward. Having a new technology like E-service opens new
opportunities for government, private and public sectors. Despite the fact that the new technology will not be without a hindrance, the overall benefits of using outweigh its lapses.
Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a need to sustain the new status as top economy in Africa. There are many unresolved problems like
corruption. This leads to a slow movement of files in offices, embezzlement, election irregularities, and port congestions among others. Adoption of E-Service will help to reduce these problems and increase the revenue base of the country.
This study will identify e-Service roles in economic development in Nigeria, a lower middle-income country. The study is based on literature review methodology and recent online survey that shows the level of E-Service awareness and roles. We shall also examine previous conference papers related to this study
and necessary recommendations will be suggested and offered to the authority in Nigeria on how best the e-service adoption will add more success to the economic development.
A short presentation of E- Governance and how E-Governance has improvised our daily procedures. This presentation deals with the basic structure of e-governance, its advantages, limitations, etc. Also a few examples where e-governance is implemented.
Electronic governance or e-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems and services between government-to-citizen (G2C), government-to-business (G2B), government-to-government (G2G) , government-to-employees (G2E) as well as back office processes and interactions within the entire government framework.
This article provides an overview of current international e-Government practices and the role of the national identity management infrastructure program in the United Arab Emirates (UAE) in supporting e-Government development. It describes the benefits of e-Government that various governments worldwide have identified, sheds light on some recent surveys on the delivery of e-Government by some countries, highlights some examples and puts the position of the United Arab Emirates into context. It then discusses the program's use of Identity Management in the strategic initiatives, explains their purpose in the facilitation of e-Government within the United Arab Emirates and describes a general roadmap for implementation.
E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering
E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately,
but as one progresses the other moves forward. Having a new technology like E-service opens new
opportunities for government, private and public sectors. Despite the fact that the new technology will not
be without a hindrance, the overall benefits of using outweigh its lapses.
Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the
revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a
need to sustain the new status as top economy in Africa. There are many unresolved problems like
corruption. This leads to a slow movement of files in offices, embezzlement, election irregularities, and port
congestions among others. Adoption of E-Service will help to reduce these problems and increase the
revenue base of the country.
This study will identify e-Service roles in economic development in Nigeria, a lower middle-income
country. The study is based on literature review methodology and recent online survey that shows the level
of E-Service awareness and roles. We shall also examine previous conference papers related to this study
and necessary recommendations will be suggested and offered to the authority in Nigeria on how best the
e-service adoption will add more success to the economic development.
Roles of e service in economic development, case study of nigeria, a lower-mi...IJMIT JOURNAL
E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering
E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately,
but as one progresses the other moves forward. Having a new technology like E-service opens new
opportunities for government, private and public sectors. Despite the fact that the new technology will not be without a hindrance, the overall benefits of using outweigh its lapses.
Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a need to sustain the new status as top economy in Africa. There are many unresolved problems like
corruption. This leads to a slow movement of files in offices, embezzlement, election irregularities, and port congestions among others. Adoption of E-Service will help to reduce these problems and increase the revenue base of the country.
This study will identify e-Service roles in economic development in Nigeria, a lower middle-income country. The study is based on literature review methodology and recent online survey that shows the level of E-Service awareness and roles. We shall also examine previous conference papers related to this study
and necessary recommendations will be suggested and offered to the authority in Nigeria on how best the e-service adoption will add more success to the economic development.
A short presentation of E- Governance and how E-Governance has improvised our daily procedures. This presentation deals with the basic structure of e-governance, its advantages, limitations, etc. Also a few examples where e-governance is implemented.
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...Mobile Age Project
Mobile Age project: https://www.mobile-age.eu/
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319.
This material reflects only the author's view and the Research Executive Agency (REA) is not responsible for any use that may be made of the information it contains.
The concept of local e-Government has become a key factor for delivering services in an efficient, cost
effective, transparent and convenient way, in circumstances where a) citizens do not have enough time
available to communicate with local authorities in order to perform their responsibilities and needs, and
b) information and communication technologies significantly facilitate administrative procedures and
citizens-government interaction. This paper aims to identify e-services that local authorities provide, and
to investigate their readiness for delivering these services. A pilot research has been conducted to identify
the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia
region in the Republic of Macedonia. The survey was carried out by means of structured interview
questions based on a modified model proposed by Partnership on Measuring ICT for Development – web
analysis of municipal websites in the region has been conducted, as well. The study reveals uneven
distribution according to the age group of users, lack of reliability and confidence for processing the needs
and requests electronically by a large part of the population, and improperly developed set of ICT tools by
local governments for providing a variety of services that can be fully processed electronically.
Information and communication technology (ICT) has become an integral part of governmental activities at the outset of twenty-first century. To transform Bangladesh into “Digital Bangladesh” by the year 2021 need to provide government services at the door steps of the rural people. UDC envisages for creating a knowledge-based society by functioning as an e-service delivery point to bring various government, commercial and social services to the doorsteps of rural people by reducing all the hassles. In the past, most of the rural people did not get proper services in proper time due to the traditional service delivery system in Bangladesh.
An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.
KEY IDEAS:
- Having e-services is not the last goal
- Going in the right direction: Government creating public value through Openness
- Being aware! Values and citizen complexity and policy dilemmas
THE JOURNEY
- Where are we? What is working? What is not?
- Service consumption but lack of content consumption
- Citizen engagement and active participation
- Moving forward: Smart Government – Happy People
From enabler to platform
THE FRAMEWORK
A framework within which values, citizen complexity, their needs and policy dilemmas, throughout the e-Services, can be included and aligned, using the concept of openness and participation to allow Government to be a platform to contribute to create public value through citizen engagement putting them at the center in order to take care of their expectations and perceptions towards good governance... the ultimate goal: happy people.
The e-District Mission Mode Project envisages transformation to electronic mode for those high volume citizen services that are currently delivered from the District and Sub-District headquarters
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Accelerate your Kubernetes clusters with Varnish Caching
9o9
1. Open City Portal Delta Nigeria, November 2008 Step1 Overview of Open City Portal
2. Contents 1. What’s the e-government 3. Open City Portal strategy and design 3.1. S tand-alone government portal 3.2. Linking the government portal to the government systems 3.3. Services categorised according to citizens’ needs 3.4. Functions of the portal 3.5. Daily use of the portal 1.1. The goals of the e-government 1.2. The scope of the e-government 2. What’s the OCP proposal for cities? 2.1. The five main features of Open City Portal 2.2. The Knowledge Sharing function 2.3. The OCP competitive costs
3. Contents 1. What’s the e-government 3. Open City Portal strategy and design 3.1. Stand-alone government portal 3.2. Linking the government portal to the government systems 3.3. Services categorised according to citizens’ needs 3.4. Functions of the portal 3.5. Daily use of the portal 1.1. The goals of the e-government 1.2. The scope of the e-government 2. What’s the OCP proposal for cities? 2.1. The five main features of Open City Portal 2.2. The Knowledge Sharing function 2.3. The OCP competitive costs
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5. 1. What’s the e-Government The chain covered by the E-Government project: The user performs the task (consulting certain data, paying an item, sending a content...) The user surfs the website and find what he is looking for (*) The system gives the order to the bank of making or receiving a payment in an automatic way The transaction performed is registered in the DDBB used to gather that kind of data (*) A friendly interface and tools such as search engines are required Navigation Interaction Payment Posting Reporting Outstanding information is organized and displayed for the responsible person to monitor Confirmation to the user
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12. Contents 1. What’s the e-government 3. Open City Portal strategy and design 3.1. S tand-alone government portal 3.2. Linking the government portal to the government systems 3.3. Services categorised according to citizens’ needs 3.4. Functions of the portal 3.5. Daily use of the portal 1.1. The goals of the e-government 1.2. The scope of the e-government 2. What’s the OCP proposal for cities? 2.1. The five main features of Open City Portal 2.2. The Knowledge Sharing function 2.3. The OCP competitive costs
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14. 2.1. The five main features of the OCP 1. Citizen Centric Portal OpenCityPortal Traditional Approach The OCP aims to provide all the information necessary for citizens' life comprehensively. Information is categorised based on "life stages" (Birth, Marriage, Retirement), and "types of activities" (Health, Education, Work, Starting a Business), rather than the organizational structures of central and local government. In this way, the OCP creates the single window or "one-stop-shop" for every category of municipal services. This is a useful first step for the administrative process reform at subsequent stages. In traditional approaches, municipal services are classified according to the government organization. The consequent problem is that citizens often search for various agency pages or websites to find the necessary information.
15. 2.1. The five main features of the OCP 2. City Portal created with a few clicks OpenCityPortal Traditional Approach The OCP is an open-source platform, which can be used free of charge (a modest amount of membership fee is applicable to cover training, technical support and global content support). Once decided the categorization of the city services, the Portal of your city is created with a few clicks. This Portal has all the functionalities and any government official can start putting content using any Internet browser without using special authoring tools. This means there is no need for software "development” which is the most expensive part of the Portal creation. A standard traditional approach portal will cost on avarage EUR50,000 to 100,000. Content creation and software development are not clearly separated. So whenever the city want to add new content, they need to develop software or new pages using the content management system. All the content should be linked to the page using content management system.
16. 2.1. The five main features of the OCP 3. Inclusion of all the citizens into content development OpenCityPortal Traditional Approach The OCP promotes the inclusion of all groups, public and private, that are working to meet citizens' needs. For example schools, hospitals, and transport services are run by the private as well as the public sector. Citizens need all information concerning one service to be accessed in one place. In addition, civil society, NGOs, private sector businesses provide useful urban amenities and social services. The Open City Portal promote all such service providers to contribute content to the Portal. Traditional city portals deals only with public sector services. Content is developed by the municipal government officials only. The citizens miss many comparable services provided by the private sector or NGOs.
17. 2.1. The five main features of the OCP 4. Saving transaction costs OpenCityPortal Traditional Approach OCP provides systematic information about city services, policies, procedures and all the contact information. Citizens can download all the application forms required by city government services. If there is no legal requirement for digital signature, citizens can apply some services online. City government can gradually develop back-office systems to allow on-line applications and can gradually increase the range of its online delivery of certificates, etc. In the Traditional Approach, city portals are only aim at providing online service delivery, namely, citizens can apply for a service through online and receive the results online. However, it requires a complex authentication system and back office computerization, cost of which sometimes exceeds the benefit. Simpler interactive information portal, with comprehensive download function provides much more cost-efficient solution to the citizens.
18. 2.1. The five main features of the OCP 5. Promoting transparency and administrative reform OpenCityPortal Traditional Approach OCP promotes transparency of municipal governance through the provision of budget, action programme and monitoring results of all the city programmes. Such information on policies encourages participation of citizens in policy-making processes. OCP also has a policy diagnosis (opinion polls) function, a collaborative strategy and action plan development functions, discussion forums for citizens to make complaints and proposals. These functions together create a useful policy tool to promote "E-Democracy." Except very rare cases, Traditional Approach portals did not promote the E-Democracy, or, participation of citizens to the policy-making processes.
19. 2.2. The Knowledge Sharing function Information and Communication Technologies ( ICT ) allow its exploitation for generating new value by accessing, using, analyzing and sharing the knowledge . In the New Economy, knowledge is seen as a resource for innovation; it is a renewable economic good. Increasing competitiveness Benefiting society as a whole Generating efficiency Knowledge Management (KM) knowledge used delivered acquired at the lowest cost However, the information needed to plan, make decisions, and act is often held by outside organizations in disparate formats . Information is one of the most valuable resources of government Governments around the world are increasingly turning to information sharing and knowledge management
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21. 2.2. The Knowledge Sharing function The Open City Portal has two views in each service category ; a city specific view and a global knowledge view . "Go Global" and "Go to Municipality" buttons allow to toggle between both views The city specific view provides information about services to the citizens of a specific city or municipality . The global knowledge view provides tutorials, case studies from other cities, lists of resource persons, global statistics and toolkits for policy makers . City -specific view Global knowledge view
22. 2.2. The Knowledge Sharing function Contents are developed and stored in different ways in the global and specific views: When you register your municipality, you are assigned a three-letter acronym unique to it. This acronym is attached to all the category IDs for your city . Each municipality can create up to 81 service categories to cover the range of their services. Some categories may well be the same as those in the standard model of Open City Portal. Others will be custom-made . All the municipality-specific content s are associated with one of the category IDs and carry the municipal tag. In the "municipal view", you will only see content with your municipal tag. There is a global repository for each service category . This applies whether the categories are from the standard categories or are categories customized for your municipality. Each time you create a new category in your municipal Portal, a corresponding category is opened up within the global repository. There are resource persons who are willing to contribute contents for the global repositories . In these cases, the content will be stored with an associated " global category ID " which has no municipal acronym but which is a three digit number . City -specific view Global knowledge view
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24. 2.3. The OCP competitive costs 5. Annual OCN meeting in which all the OCN members will discuss organizational issues of OCP and practical workshops , based upon the member’s experience and the outcome of the annual research activities will be organized as well. OCP Foundation will provide venue, speakers, and social occasions (lunch, dinner and coffee breaks). The cost of travel and accommodation as well as a variable fee (depending on the total costs of the meeting) will be born by the participants. 1. The cost of implementation of OCP which is 1.500$ . 3.1. OCP Network membership fee of 1000$ for the maintenance of the platform 2.2. Host server cost of 400$ the update modules and the host server . The cost for a city to be a member of the OCP Network is made up of three concepts : 2. Training cost which is variable depending on the country costs (hotel, venue....) and on the on-line/face to face format of the training sessions. 3. Two yearly payments 4. Cost of the updates the city would like to implement: 200$ per module
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27. Contents 1. What’s the e-government 3. Open City Portal strategy and design 3.1. S tand-alone government portal 3.2. Linking the government portal to the government systems 3.3. Services categorised according to citizens’ needs 3.4. Functions of the portal 3.5. Daily use of the portal 1.1. The goals of the e-government 1.2. The scope of the e-government 2. What’s the OCP proposal for cities? 2.1. The five main features of Open City Portal 2.2. The Knowledge Sharing function 2.3. The OCP competitive costs
28. 3. OCP strategy and design The Government Portal is the starting point for the e-government programme. Open City Portal presents a platform structure that meets all the requirements needed to achieve the e-government goals and have the scope within reach . It is important to keep in mind that, in order to achieve the highest state of e-government (with all the benefits associated to it), Open City Portal means not only a platform but a whole project to implement and maintain it. Citizens together with the Government employees must been involved in it. OCP structure is the result of the combined work of several universities and development organizations with a deep understanding of the municipalities and citizens’ needs. These group of agents is called Light Houses Taskforce .
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31. 3.2. Linking the Portal & the Systems Cities should have a medium-term plan to link government information systems to the portal step-by-step. Linking systems such as e-procurement and e-tax payment and return to the portal will bring important benefits to citizens. These additional benefits of government portals means an increase of the costs . Linking the city portal to a government information system need not necessarily be within the immediate scope of the Open City Portal as such information system costs up to 100 times as much as the stand-alone city portal. Open City Portal will develop such "on-line transactions" as extension modules using open-source software . So within the next few years , major online transaction modules can be installed to the Open City Portal with much less cost . OCP approach
32. 3.3. Services categorised as citizen needs Traditional government portals simply present information according to the government organizational structure . No attempt to integrate content on the basis of the needs and perceptions of citizens was done. The result is a collection of websites created by different government agencies and departments . Consequently, users had to check several websites hosted by different government agencies or by private sector organizations offering the same services , each time they want to access to information on schools, hospitals or any other data. This is cumbersome and frustrating for the user . The Open City Portal offers a design that classify government (or private sector) services according to the citizens' needs and the way they think about them. A standard classification structure is proposed and it can be varied to meet the particular demands and circumstances of each city. OCP approach
33. 3.3. Services categorised as citizen needs OCP standard structure is made up by 9 sections . Citizen’s life Life events Regional’s development Education Business work Health and social care Municipal infrastructure Social Inclusion Information society Tourism Business Environment My city Creative city Unique local product Sustainable city Safe and secure city Social Inclusion Information society Example: Regional’s development Categories All categories are made up by the same 14 subcategories (which are analyzed in the following point: 3.4. Functions of the portal). Each section contains 9 to 10 categories which are different in each section case an cover all areas concerning them. All the sections and the categories in each one of them are seen at a glance in OCP frontpage, as it is shown in the following capture of the OCP page.
35. 3.4. Functions of the portal The next step in portal design is to identify the functions needed to disseminate information and interact with citizens in each category of government service . It is very important to classify these sources of information and interaction from a point of view understandable for the citizen , otherwise they will not use them. Events E-community Forum Basic Facts Contacts Policy Diagnosis Best Websites Business Partners Online Application Making a Business Plan Funding Resource Persons Case Studies Downloads Activities The platform structure proposed by OCP presents 14 subcategories in each one of the 9 to 10 categories in which the each one of the 9 sections are divided. These subcategories provides the platform with several “Forums” for the users to interact and participate in the community platform. The 14 subcategories are seen at a glance in the category page, as it is shown in the following capture of the OCP page.
38. 3.5. Daily use of the portal The contents of the portal should always be updated to provide the newest information and reflect the real and changing citizens’ demands. To achieve this, the contents should be created and updated by government staff who actually formulate policy and guidelines and/or who are in the front offices of such services actually serving citizens. Contents should be input to the portal and updated through internet browsers not requiring HTML or web design professional knowledge . Documents and pictures should be uploaded directly through the web portal, rather than using an FTP programme; no knowledge of the portal directory system should be necessary . The category structure of the government services, which is used to design the opening screens of the portal , should be customized according to local characteristics and citizens' needs and demands. These can be determined through the E-Readiness assessment. Contents always updated Update process easy through browser Category structure adapted to city Three important features about the portal use determine how must its structure be: