The document discusses eTaal, an electronic transaction aggregation and analysis portal developed by the Government of India to measure and monitor e-governance performance. It summarizes eTaal's objectives of providing a consolidated view of e-transactions, describes its technical architecture and governance structure. The document also outlines features being incorporated in the new eTaal 2.0 version such as a weighted average system, e-service directory, local language interface, state portals and a mobile app to analyze transaction quality alongside quantity.

1. e-Governance Performance Measurement &
Monitoring through Electronic Transaction
Aggregation & Analysis Layer (eTaal)
February 2016
Presented at
Digital India Knowledge Exchange Summit 2016, Kerala

2. Page 2
Agenda
Background & Objectives
About eTaal
Technical Architecture
Governance Structure
Stakeholders & Benefits
1
2
3
4
5
Current Status of eTaal
Accolades Received
About eTaal 2.0
Features of eTaal 2.0
Status of eTaal 2.0
6
7
8
9
10

3. Page 3
“Measurement is the first
step that leads to control and
eventually to improvement. If
you can't measure
something, you can't
understand it. If you can't
understand it, you can't
control it. If you can't control
it, you can't improve it."
- H. James Harrington

4. Page 4
Background
The Government of India has undertaken a large number of
initiatives to improve delivery of public services and simplify
the process of accessing them
Need for a uniform metric to measure and monitor the
volume, outcome and impact of all e-Governance projects
DeitY and NIC developed Electronic Transaction Aggregation
& Analysis Layer (eTaal) portal (URL: http://etaal.gov.in) to
provide overall view of e-Services being delivered across the
country
Number of end-to-end electronic transactions considered as
the best indicator for measuring real-time performance of e-
Governance service delivery to citizens

5. Page 5
eTaal Objectives
Layer providing consolidated view of e-
Transactions through e-Gov applications 1
2
4
Aggregates e-Transaction count from
applications integrated automatically using
Web Services technology
Enables Ministry/Department/ State/ UT to
view consolidated picture of e-Transaction
statistics & visualize status of their utilization
Transaction data of various applications
available in tabular and graphical form
enabling analysis
3

6. Page 6
About e-Transactions
What is an e-Transaction
An e-Transaction is a transaction delivering public
service using ICT tools to improve access, enhance
transparency and reduce response time while also
satisfying all of the following four conditions:
 Service is requested through electronic means (self
access or assisted access) including mobile devices
 Workflow / approval process is electronic
 Database is electronic/ digitized
 Service delivery is through electronic means
including assisted delivery

7. Page 7
Across the Counter Services
 In several instances, the relevant information is
proactively collected, digitized, verified and stored in
digital repository
 These services are delivered across the counter as
and when requested by citizen
 Across the Counter services fulfill all pre-requisites of
e-Transactions

8. Page 8
e-Transaction Categories
Category A Category B Category C Category D Category E Category F
Statutory and
Non-Statutory
Services
Utility Bill
Payments
Business to
Citizen (B2C)
Services
Informational
Services
Social
Benefits
Mobile
Governance
• Statutory services
like Certificates
• Payment of
taxes (Income
Tax/VAT…)
• Payment of
subsidies/
Scholarships/
Social welfare
transfers
(DBT…)
• Non Statutory
services like
Services delivered
under Agriculture/
PDS/Rural
development
schemes etc.
Water bill,
telephone bill,
electricity bill,
e-municipality
services,
piped-gas bill
etc.
• Transactions
like banking
transactions,
Mobile/ DTH
recharge
• Addition/
deletion of
telephone
numbers in
Do Not Call
registry
• Information
access from
various e-
Governance
Portals/Website
after login
• Downloading of
forms, tenders
• Enquiry (such
as Passport
Status,
dial.gov.in
service,
Railway PNR
enquiry, result
of an
examination
etc.)
Repetitive
Government
disbursements to
citizens like
social sector
pensions,
MGNREGA
Payment, DBT,
Scholarships etc.
which are
periodic in nature
are to be
accounted in this
category
End-to-end
services
delivered through
mobile device
e.g. Kisan portal

9. Page 9
Standard Services
# Standard Service # Standard Service
1 Certificates 16 Grievance
2 Licenses and Permits 17 RTI
3 Land Revenue 18 Information Service
4 Integrated Finance Mgmt. Services 19 Property Registration & House Tax
5 Commercial Tax 20 Health
6 Utility Services and Bill Payment 21 Rural Development
7 Social Welfare and Pension 22 Employment
8 Transport 23 e-Procurement
9 Education 24 Industry and Commerce
10 Public Distribution System 25 Urban Development
11 Agriculture & Allied 26 Passport & Visa Services
12 Court and Judiciary 27 Financial Inclusion
13 Election 28 Skill Development
14 Police 29 State Specific Services
15 Personnel and Admin 30 Other Services

10. Page 10
Technical Architecture
eTaal Architecture
Dashboard Server Connector
(DSC)
DSC runs as a service with built-
in pulling engine mechanism to
pull the e-Transaction count from
various client (state & centre)
servers
Dashboard Client
Connector (DCC)
DCC runs a service which
provides the e-Transaction
count for the respective
projects
eTaal Portal
A web portal to give view
of dashboard

11. Page 11
Governance Structure
A National level Project Management Committee (PMC)
has been set up
Terms of Reference:
• Identification of e-Services for inclusion in eTaal
• Policies regarding classification of services
• Monitor reporting of transactions by various stakeholders
• Provide guidance to the various stakeholders for smooth
implementation
• Organising Workshops, training and media awareness
programmes for promotion of the dashboard

12. Page 12
Governance Structure
A State level PMC proposed with following composition:
Terms of Reference:
• Identification of e-Services for inclusion in eTaal
• Monitor reporting of transactions by various stakeholders
• Provide guidance to the various stakeholders for smooth
implementation
• Organising Workshops, training and media awareness
programmes for promotion of the dashboard
 Secretary, IT Chairman
 Representative of SeMT Member
 State Informatics Officer Member Secretary

13. Page 13
Key Stakeholders
Central
Ministries/
State & UT
Governments/
Departments
eTaal
StakeholdersAcademic
Institutions and
Researchers
Citizens
Non-
Governmental
Organisations
(NGOs)

14. Page 14
Benefits
 Integrated view of transaction statistics for e-Governance
programmes
 Counts number of e-Transactions without intruding on
privacy of the application as well as citizens
 Tabular and graphical views of e-transactions count with
drill down facility
 Nullifies overheads of running multiple applications to view
transaction count for services
 Identification of outliers & correlations enabling informed
decision making & aligning strategies and organization goals
 Provides the means to evaluate performance of a project in
the highly technical IT / e-Governance field through a
completely non-technical metric

15. Page 15
Benefits
 Places real-time information proactively in the public
domain allowing any citizen, academician or civil society
activist to drill down to the lowest level of implementation
 Analysis of spatial and temporal growth of e-transactions
and number of citizens served
 Helps to understand the e-Governance scenario in the
country and identify potential areas/sectors for
improvement
 Single portal access to know the services delivered
electronically and apply online for the required services
 Helps the research organisations in drafting research
papers on the e-Governance initiatives of states and their
overall performance evaluation

16. Page 16
Current Status of eTaal
eTaal Statistics
eServices from 21 Central Ministries, 36 States/
UTs and 20 MMPs have been registered with eTaal
Approx. 2947 eServices integrated
Over 1338 crore e-transactions recorded
Initially when eTaal started, the target was to register 10 crore
transactions per month, whereas; presently more than 35
crore transactions per month have been registered

17. Page 17
eTaal Status in Kerala
eTaal Statistics - Kerala
Kerala stands at 3rd position in terms of number of transactions
(2,13,23,936) recorded under eDistrict MMP as on 19th February 2016
Total no. of services - 228
No. of services deployed by Central
Government – 83
No. of services deployed by the State
Government - 145
Total transactions count of the services as
on 19th February 2016 - 66,91,82,090

18. Page 18
Accolades Received
Adjudged amongst Best Projects
in G2C category at eINDIA Awards
2014

19. Page 19
Accolades Received
Platinum Award and Order of Merit Award at Skoch Digital Inclusion Awards
2013

20. Page 20
From Quantity to Quality...
“QUANTILITY”
2.0

21. Page 21
About eTaal 2.0
In the light of
focus on
transformation
that e-Kranti
demands, Apex
Committee on
NeGP suggested
to introduce
qualitative
aspects of e-
Services
Considering the
rapid growth in the
number of
services being
integrated with
eTaal and
increasing
awareness among
the stakeholders,
an enhanced
version of eTaal is
being developed
as eTaal 2.0
eTaal 2.0 would
address the
qualitative aspects
of service delivery,
thereby, bringing
in the concept of
‘QUANTILITY’,
which means
‘QUANTIty’ with
‘quaLITY
Transition from eTaal to eTaal 2.0

22. Page 22
Features of eTaal 2.0
1
• Weighted average system for various services
2
• eService Directory
3
• Local Language Interface
4
• State Portal
5
• Mobile Application for eTaal
The following features are being incorporated under eTaal 2.0:

23. Page 23
Weighted Average System for Various Services
 To bring e-Transaction count from all services on a common
platform, a weightage system is being developed under eTaal 2.0
 Higher ranking to eServices will be assigned on the basis of
availability of following features:
Process Re-Engineered
e-Payment Integration
Use of Digital Signatures
Mobile App (Not SMS)
Local Language Interface
Integrated Service
1
2
3
4
5
6
Mandatory Electronic / Digital
Services
Biometric Authentication using
Aadhaar
Aadhaar Integration
Authentication using
Aadhar/OTP/ePraman Framework
Application Security Audited
Multiple no. visit required
7
8
9
10
11
12

24. Page 24
Total weightage = Base Multiplier * Weightage
Weightage = (No. of features exist) / (No. of features applicable)
Calculation of Weighted Average
Category
A B C D E F
Base
Multiplier
1 0.3/P* 0.2 0.1 1/P* 0.5
 Based on the 12 features, the weighted average of the
services can be calculated using the formula given below:
Where,
 Base Multiplier for different categories of eTaal is as per the
table below:
* P denotes Periodicity

25. Page 25
eService Directory
 eServices Directory helps citizen in finding state level
services grouped in a particular standard service
 Provides the details of e-Governance application
delivering the service such as name of department,
description of service etc., also provides the details of
spatial spread for a given service
 To facilitate the view of eServices being delivered
across the country, eService Directory has been
developed under eTaal 2.0

26. Page 26
Linking of eTaal Service Directory with
Digital India Programme
An external link to eTaal Service Directory has been added on Digital India
Homepage

27. Page 27
Other Features of eTaal 2.0
eTaal portal is Unicode compliant and is currently
available in English & Hindi languages
Local
Language
Interface
State eTaal portals are generated on the fly,
enabling the concerned state government officials
to monitor, analyse and plan their state specific
services
State
Portal
Mobile
Application
for eTaal
Mobile Application for eTaal is being developed
and using this app, currently, the users can get the
information of e-Transaction count through their
mobiles

28. Page 28
Thank You...
For further information, please contact:
Shri IPS Sethi
Senior Technical Director
National Informatics Centre
e-mail: sethi@nic.in