An arc flash incident occurred at a coal mine when a 3.3kV back to back coupler failed under load. The investigation found a high resistance joint caused a phase to phase fault. While electrical protections operated, the closest protection relay did not operate fast enough to minimize incident energy. Modeling found actual clearing times were longer than settings. Protection settings were optimized to halve the incident energy by clearing faults up to 4 cycles faster through reduced time delays. Future considerations include challenging protection designs and settings to be as low risk as reasonably practicable.