The document discusses OpenText's eDOCS solutions for mid-sized enterprises. It provides an integrated product offering to support business processes, risk management, and information governance throughout the business lifecycle. The solutions address challenges like managing large volumes of information, improving operational efficiency, enabling paperless offices, and managing compliance costs. Features include document management, business process management, records management, archiving, capture, mailroom automation, fax distribution, mobility, and cloud services.

1. E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T
SOLUTION OVERVIEW
Unleashing the Power
of Information with eDOCS
Solution Summary
OpenText eDOCS solutions provide mid-sized
enterprises with an integrated product
offering developed specifically to support
business processes, risk management and
information governance needs throughout
the business lifecycle - from pre-marketing
activities, through content creation, into
process and collaborative excellence and
while protected by complete and meaningful
risk and governance programs.
“Without a doubt, the
skills, knowledge, and
capabilities of OpenText
people and products have
had a positive effect on
Mewburn Ellis. We feel a
part of a community and
in OpenText we have truly
found a partnership
that works”
James May, Head of IT,
Mewburn Ellis LLP
Unleashing the Power of
Information with eDOCS
Risks of Not Addressing
the Challenges
Today, businesses are obligated to think
about issues such as cost reduction,
resource streamlining, and ensuring mobility
productivity of staff – all while maintaining
an exceptional level of service and adher-
ing to regulatory policies for governance
and protection of Electronically Stored
Information (ESI).
The explosion of information has been an
ongoing problem for businesses because of
the high volume of documents and records
that are circulated within organizations
today. Even though some businesses have
attempted to go “paperless,” the issues of
growth and storage have morphed into an
intense governance issue. If organizations
are unable to locate correct versions of
or identify and track important documents
that are required for specific transactions or
regulatory requirements, the risks become
more acute. Additionally, it used to be suffi-
cient to simply find documents, but today’s
demands require businesses to go beyond
simple search-based retrieval. Your busi-
ness content is far more than just an artifact
documenting past decisions; it can have
meaningful business value that is tied directly
to the potential of increased revenue. The
challenge today is to go beyond tradi-
tional content management and create an
Enterprise Information Management (EIM)
strategy to unleash the business value of
your organization’s hard-earned expertise
and recognize that your content is currency.
T
he business world has experienced fundamental
and exciting changes over the past few years.
These changes may vary between companies and
industries, but ultimately have been influenced by a
financial recession, heightened regulatory requirements,
technological innovation, the evolution of document-
intensive environments, and a demand for more efficient
and collaborative practices. It’s no longer enough to be
part of the status quo. Staying competitive and providing
customers with the best service possible, in the time and
manner they dictate, is part of the new standard.

2. E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T
SOLUTION OVERVIEW
Unleashing the Power
of Information with eDOCS
It may seem that all the technological strides
we’ve taken in the past few decades have
made businesses easier to run, but these
advances have also created new challenges.
Dispersed systems and operations on the
back-end can translate into burdens for IT
and even inhibit internal staff from finding
what they need efficiently and accurately.
According to Gartner, Inc., employees spend
between 30 and 40 percent of their time
creating, searching for, retrieving, repurpos-
ing and organizing documents, which is time
wasted. In document intensive industries,
this seriously impacts the decision-making
process, hindering organizational agility and
limiting competitive advantage.
Another change is the increase in customer
expectations that have made better
communication and collaboration a neces-
sity. Intra-business, business-to-business,
and client communications require the
secure and efficient flow of information. At
today’s scale this can be crippling if you
have not made an investment in the proper
tools that can handle the demand for secu-
rity, immediacy and accuracy.
How can all these challenges be addressed?
There are solutions that can help mid-sized
businesses capitalize on these changes
and turn challenges into opportunities. The
key is finding a balance between risk and
opportunity – and OpenText can help.
The OpenText Approach:
Balancing Traditional
Requirements with Innovation
OpenText eDOCS solutions provide mid-
sized enterprises with an integrated product
offering developed specifically to support
business processes, risk management and
information governance needs throughout
the business lifecycle - from pre-marketing
activities, through content creation, into
process and collaborative excellence and
while protected by complete and meaningful
risk and governance programs.
Traditional
Managing Content
Managing information, including project
files, email, faxes, correspondence, physical
files, data, rich media, and more, across
the processes that drive business is excep-
tionally important. Today’s busy knowledge
workers need to be able to access their
content wherever, whenever and however
the business demands. OpenText provides
organizations with an agile and integrated
offering, developed specifically to support
the needs of mid-sized enterprises through-
out the business lifecycle.
n OpenText Document Management,
eDOCS Edition (eDOCS DM) – The
OpenText Flagship Content Management
Solution for mid-sized enterprises on
premise or in the OpenText Cloud.
Operational Excellence
Enterprises are continually evaluating and
updating policies and processes, while
trying to remain agile. However, when it
comes to services, time is money; and
enabling process improvements requires a
lot of time. Businesses seeking a competi-
tive advantage must find ways to better
perform key functions and reduce costs
without sacrificing superior client service.
OpenText provides a complete solution
for enterprise and business architecture,
business process modeling, resource opti-
mization, analysis, and optimization that
allows them to effectively plan and make
decisions that are aligned to firm objectives,
reduce organizational risks, and enable
operational efficiencies.
n OpenText MBPM
n OpenText Business Intelligence
Paperless Office
Businesses can realize significant and
tangible cost savings in terms of shipping
and postage, warehousing and physical
storage, and office space by going paper-
less. With electronic documents, informa-
tion is accessible on-demand, leading to
improved response times for client inquiries.
With rich fax and document distribution,
leading content and records management,
email management, and business process
managementcapabilities,OpenTextprovides
businesses with a single, sophisticated and
easy to deploy solution to make the paper-
less office a reality.
n OpenText Capture Center – Automated
scanning recognition and capture of
paper based project documents
n OpenText Digital Mailroom – A complete
digital mailroom solution combining the
OpenText Enterprise Library, Records
Management, Workflows and OpenText
Capture Center
n OpenText Fax and Document Distribution
– Industry leading solutions on premise
(RightFax) and in the cloud (EasyLink)
Managing the Cost of Compliance
With electronic documents and email usage
growing at such an astonishing rate in
organizations, maintaining comprehensive
files has become more daunting and costly.
Without a systematic process for classifying,
retaining, retrieving, archiving, and disposing
of all records, businesses increase their risk
exposure as well as that of their customers.
Records management and Archiving
solutions from OpenText provide the ability
to track and manage all records from file
creation through to final disposition at the
lowest possible cost via Intelligent Storage
Management. Simplified email manage-
ment, business-centric search and retrieve
functionality, and silent records declaration
capabilities reduce the burden on your
professionals and enhance overall compli-
ance and business efficiency.
n OpenText Archiving for eDOCS
n OpenText Enterprise Records Management
and Information Governance Solution
n OpenText Records Management,
eDOCS Edition (eDOCS RM)
OpenText eDOCS
solutions provide mid-
sized enterprises with
an integrated product
offering developed
specifically to support
business processes,
risk management and
information governance
needs throughout the
business lifecycle.

3. SOLUTION OVERVIEW
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Unleashing the Power
of Information with eDOCS
Innovative
Mobility
Complete eDOCS DM mobile solutions
enable staff to find, view, edit, create and
share business content from anywhere, at
any time, from almost any mobile device
or tablet.
n OpenText Wireless DMS for eDOCS
extends the business reach of your
content to your mobile workforce
n OpenText Mobile Wave allows you
to create your own mobile enabled
applications that can turn your content
into new revenue streams and increase
brand awareness
Cloud Services
Regardless of the volume or format of
enterprise information, eDOCS and the
OpenText Cloud combine the benefits of
cloud computing including lower overhead
and no infrastructure and deployment costs
with enterprise-grade security, compliance,
and social services.
n OpenText Cloud and Managed Hosted
Services for eDOCS reduces costs, frees
up precious IT resources and improves
your firm’s Business Continuity and
Disaster Recover Readiness
Enhanced Collaboration and
Customer Intimacy
Empower users to share documents
in collaborative workspaces and allow
dispersed teams across and beyond the
enterprise to work together more effectively
and productively, while capturing the tacit
social expertise within your organization.
Additionally, an internal hosting offering
helps users to maintain better control of
intellectual property and mitigate the risk of
leaked customer data.
n OpenText Tempo Box for eDOCS – Deliver
increased client satisfaction through
enhanced collaboration, content sharing
and ease of use, as well as improved
response times with on-demand access
to content anywhere, including from
mobile devices, such as tablets and
smart phones
n OpenText Managed File Transfer – Secure,
validated, audited transmission of large
files like video and PowerPoint presenta-
tions with high resolution images from
directly within Microsoft®
Outlook
Advancing Information Stores Discovery
Discovery solutions organize and visualize
all relevant enterprise information to make
it possible for business users to quickly
find answers to questions and optimize the
business impact of their decisions.
n OpenText InfoFusion – Unleash the full
potential of your enterprise information
with InfoFusion—an Information Access
platform that gives you new and improved
ways to discover, analyze, and act on
unstructured information across
your enterprise
n OpenText Auto-Classification –
Transparent and defensible Auto-
Classification for all content regardless
of its current location or source designed
for Records Managers by the industry
leader in Records Management
OpenText: The Clear Choice and
Trusted Partner to Mid-Sized
Enterprises Worldwide
A broad set of solutions for the mid-sized
enterprises is not the only thing that sets
OpenText apart from the competition. We
are focused on providing scalable solu-
tions, innovative to meet the needs of
tomorrow, and most importantly, stable
enough to ensure that you will have the
support you need as your business grows.
With a growing network of experienced
technology and implementation Partners,
including Microsoft, we are ready and
able to take your business where it needs
to go. This is why over 1.5 million people
around the world already use OpenText
eDOCS solutions.
A Proven Track Record
of Innovation
OpenText has a proven track record of
innovation. Here are just a few of our
notable achievements:
n First Mid-market EIM vendor to
release Windows 8 App for
document management
n First Mid-market EIM Vendor to
announce a Mac client
n First Mid-market EIM vendor to have a
mobile client for document management
n First Mid-market EIM vendor to support
>250 million documents in a single
content library
A Global Network of
Competent Partners
At OpenText, partnerships play a key role
in our ability to fulfill our customers’ needs.
OpenText partners with the most prominent
organizations in enterprise software and
hardware in an effort to enhance the value
of our Enterprise Information Management
solutions and the investments our customers
have made in their systems.
The eDOCS team is proud to have a
growing global network of more than 400
trusted partners.
Focused and Stable
As a customer, you want a company that
can focus on what matters to your business,
such as key relationships, product stability,
quality support and investments in growing
the business value derived from your content
management systems. You need a partner
who is passionate about providing mid-sized
organizations with cutting edge technol-
ogy that can scale to meet the demands of
your business, while cutting your content
management costs dramatically. You need
a partner who is consistently ranked among
the best for customer service and support.
That partner is OpenText. n
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