OpenText Business Center for SAP

Digital Content
Processing /
Business Center by
OpenText

OpenText Confidential. ©2016 All Rights Reserved. 2
Todays structured Digital World is driven by
Data and Processes

This is the Digital Core of an enterprise

But data and processes rely on, and generate
large amounts of Digital Content

This is the Digital Content Platform

The Digital Content Platform manages the
unstructured world of the Digital core …
Digital Content Platform
The Digital Core

… in todays hyperconnected world of data,
processes and content
The Digital Core

The Digital Core
… that comes in many forms, …
OpenText
Trading Grid and
EDI
Fax and
Invoices
Email and
Mobile
E-Forms and
hand written

… supports multiple business areas …
Workforce
Assets Suppliers
Customers
The Digital Core

… and requires unique digitization and
connections …
Workforce
Assets Suppliers
Customers
The Digital Core

… because content is often generated as well
as digitized.
Workforce
Assets Suppliers
Customers
The Digital Core

The Digital Content Platform manages the
unstructured world of the Digital core
The Digital Core

Business Center is a gateway to the Digital Core
Introducing OpenText Business Center
for SAP Solutions

Up to a 1/3rd of all Digital Content in an
enterprise comes from external sources

Content such as …
• Incoming delivery
notes
• Order confirmation
• Supplier statements
• PR and PO monitor
• Approval change of
master data
• Service Entry Sheet
• Work orders
• Contracts
• Order / shipment
documents
• Failure Report
• Incident Report
• Inspection Notes
• Technical
Documentation
• Mailroom for HR forms
• Sick notes
• I-9
• Certificates
• Driver License
• CV
• Applications
• Incoming sales order
• Incoming customer
statements
• Contracts
• Customer Returns
• Receipts
• Guarantees

In Business Center Content is digitized

In Business Center Content is connected

In Business Center Content is automated
The Digital Core

Content is available on any device at any time in
context …
The Digital Core
Digital Content
Platform

… providing measurable cost and time savings.
The Digital Core
• Quicker processing of
maintenance reports
• Reduce paper heave
processes
• Alignment of employee and
process
• Visibility of document and
asset routing
• More time for strategic
tasks
• Shorter response time
• Lower costs for processing
workforce requests
• Automate manual
processes
• Reduced processing cost
per delivery note
• Track incoming delivery
notes from arrival to posting
• Reduce delivery notes
backlog
• Gain insights into goods
receipt processes
• Better customer service
processing returns and
complaints
• Reduced cost per sales
order
• Reduce order backlog
• Improve SLA’s

OpenText Business Center for SAP
Solution Use cases

1 2 3
Sales Order
Processing
Document
Onboarding for
Employee File
Management
Incoming Delivery
Notes

1
Sales Order Entry
Barriers to
efficient
processing
Management
Ÿ Inadequate process control
Ÿ Little transparency of sales order
management
Ÿ No insight into bottlenecks
Processes and IT
Ÿ Stand-alone systems
Ÿ Inefficient, paper-based, labor-
intensive
Ÿ Little standardization
Ÿ Error-prone
Ÿ Excessive cost per sales order
Sales Operations
Ÿ Unapproved discounts
Ÿ Customers exceeding credit limits
Ÿ Incorrect quotes
Ÿ Order fulfillment and billing errors
Ÿ Poor customer relations
Ÿ Lost sales

1
Sales Order Entry
Optimized Sales
Order Entry
Processing
Sales Operations
Ÿ Easy, value-based prioritization
of sales order processing
Ÿ Clear, automated rules for
discount approvals and credit
limits
Ÿ Full process automation
Ÿ Simple exception handling
Ÿ Reduce sales order backlog
Ÿ Meet Service Level Agreements
Ÿ Correct quotes and order
fulfillment
Ÿ Near-zero billing errors
Processes and IT
Ÿ Integrated systems and processes
Ÿ Standardization and automation
Ÿ Workflows that minimize
reconciliation time
Ÿ Reduced cost per sales order
Management
Ÿ Full process control
Ÿ Transparency across sales order
lifecycle
Ÿ Global insight into process details
Ÿ Track sales orders from arrival to
posting

2
Incoming Delivery
Notes
Barriers to
Delivery Note
Processing
Good receipts Operations
Ÿ Manual data entry and
processing
Ÿ Incorrect good receipts
Ÿ Order fulfillment and billing
errors
Ÿ Poor supplier relations
Ÿ Lost sales
Processes and IT
intensive
Ÿ Error-prone
Ÿ Excessive cost per Delivery Note
Management
Ÿ Little transparency of sales order
management

2
Incoming Delivery
Notes
Optimized
Delivery Note
Entry Processing
Good Receipt Operations
Ÿ Automatic data extraction and
processing of incoming Delivery notes
Ÿ Data comparison w/ Purchase Order
Ÿ Updating goods received from mobile
device
Ÿ Full process automation
Ÿ Simple exception handling
Ÿ Reduce Delivery Notes backlog
Ÿ Meet Service Level Agreements
Processes and IT
Ÿ Integrated systems and processes
Ÿ Workflows that minimize
reconciliation time
Ÿ Reduced cost per Delivery Notes
Management
Ÿ Transparency across sales order
lifecycle
Ÿ Global insight into process
Ÿ Track sales orders from arrival to
posting

3
Challenges to
Document
Onboarding
Employee File
Management
HR Operations
Ÿ Poor service levels
Ÿ Time wasted with administrative
tasks
Ÿ Incorrect employee records
Processes and IT
intensive
Ÿ Error-prone
Management
Ÿ Little transparency of HR
processes

3
Streamlined
Document
Onboarding
processes for
Employee File
Management
HR Operations
Ÿ Accurate Employee Files
Ÿ Well-filed HR documents
Ÿ Adjusting workload per HR
administrator
Ÿ Shorter response time
Ÿ More bandwidth for strategic
tasks
Ÿ Supporting HR processes like
payroll
Processes and IT
Ÿ Integrated systems and
processes
Ÿ Reduced cost per document
Management
Ÿ Transparency along document
onboarding
Ÿ Global insight into process details
Ÿ Track HR documents from arrival
to filing

• EU entry
certificates
• Remittance
advice
• Payment request
• Check request
• Payment
approval
• Vendor
Statements
• Mailroom for HR
forms (combined
w/ EFM)
•Sick notes
•I-9
•Certificates
•Driver License
• Customer Order
• Engineer-to-
Order process
• Product Lifecycle
Management
• Requirements
• Specifications
• Data sheets
Business Center can be used for many other
use cases
Asset Employee FinanceProduct CustomerSupplier
• Incoming delivery
notes
• Order
confirmation
• Supplier
statements
• PR and PO
monitor
• Approval change
of master data
• Service Entry
Sheet
• Work orders
• Contracts
• Order / shipment
documents
• Failure Report
• Incident Report
• Inspection Notes
• Technical
Documentation
• Incoming sales
order
• Incoming
customer
statements
• Contracts

OpenText Suite for SAP
SAP Ariba Solutions | SAP S4/HANA | SAP Hybris | SAP SuccessFactors Solutions | Microsoft
INFORMATION DELIVERYINFORMATION MANAGEMENTINFORMATION PROCESSING
Invoice Management & OCR
Business Center / Digital Content
Processing
xECM for
Sharepoint
INFORMATION GOVERNANCE Archiving & Document Access
Core
Document
Presentment
Hybris Digital
Documents
Employee File
Management
Extended ECM
Digital Asset
Management
xECM for SAP
SuccessFactors
On Premise | OpenText Cloud | Hybrid

www.opentext.com/SAP
@opentext
@jon_beardsley
facebook.com/opentext
linkedin.com/company/opentext

OpenText Business Center for SAP

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