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7 ways to drive Digital Transformation
- 1. Gartner Symposium Dubai Jonathan Beardsley, Program Marketing, OpenText Dubai, UAE, 28th Feb 2017
- 2. OpenText Confidential. ©2017 All Rights Reserved. 2 OpenText is one of the most successful software and services companies in the world. We’re a leader in Enterprise Information Management, helping companies manage information for improved productivity, competitiveness and customer experiences Who is OpenText? NASDAQ: OTEX, TSX: OTC $1.9B Global Revenue 100M Users 18B Transactions Managed Annually 600K Trading Partners 100K Customers 8200 Employees 37 Data Centers 120 Global Offices #1 In ECM 90% Fortune 500 OpenText Confidential. ©2016 All Rights Reserved. 2
- 3. OpenText Confidential. ©2017 All Rights Reserved. 3OpenText Confidential. ©2016 All Rights Reserved. 3 x Companies are leveraging EIM from OpenText to turn vision into reality of the Fortune 500 %
- 4. OpenText Confidential. ©2017 All Rights Reserved. 4
- 5. OpenText Confidential. ©2017 All Rights Reserved. 5 Are Businesses Really Digitally Transforming or Living in Digital Denial, Progress, 2016 Have you started your digital transformation?
- 6. OpenText Confidential. ©2017 All Rights Reserved. 6OpenText Confidential. ©2016 All Rights Reserved. 6 of CIO’s recognize that they have 2 years or less to make Digital Transformation center of their Corporate strategy % IDC FutureScape: Worldwide Digital Transformation 2016 Predictions, 2015
- 7. OpenText Confidential. ©2017 All Rights Reserved. 7 Governance Risk & Compliance Global Value Networks Information Flows Time to Value Products and Services Reimagine Your Business Model Digitize Your Business Process Simplify Your Platform Customer Engagement Digital Workplace Deployment Integration Digital Transformation with OpenText DigitalTransformation
- 8. OpenText Confidential. ©2017 All Rights Reserved. 8 Every Enterprise has 7 “Business Systems” Customers Suppliers Workforce ITAssets ProductionFinance
- 9. OpenText Confidential. ©2017 All Rights Reserved. 9 Every Enterprise has 7 “Business Systems”
- 10. OpenText Confidential. ©2017 All Rights Reserved. 8 ENTERPRISE INFORMATION MANAGEMENT EIM Enables Frictionless Information Flows
- 11. OpenText Confidential. ©2017 All Rights Reserved. 11OpenText Confidential. ©2017 All Rights Reserved. 8 FRICTIONLESS INFORMATION FLOWS New Technologies Transform Information Flows
- 12. OpenText Confidential. ©2017 All Rights Reserved. 12OpenText Confidential. ©2017 All Rights Reserved. 8 FRICTIONLESS INFORMATION FLOWS New Technologies Transform Information Flows Big Data Machine Learning Internet of things 3D Printing AI / Robotics API’s Cloud Omni-Channel Wearables Augmented Reality
- 13. OpenText Confidential. ©2017 All Rights Reserved. 13OpenText Confidential. ©2017 All Rights Reserved. 8 New Technologies Transform Information Flows Big Data Machine Learning Internet of things 3D Printing AI / Robotics API’s Cloud Omni-Channel Wearables Augmented Reality
- 14. OpenText Confidential. ©2017 All Rights Reserved. 14 OpenText enables end-to-end flow of information Information is the currency of the digital economy EIM enables digital transformation across more business processes and more value chains OpenText Confidential. ©2017 All Rights Reserved. 8
- 15. OpenText Confidential. ©2017 All Rights Reserved. 15 OpenText Business Value PROCESSCONTENT BUSINESS NETWORK EXPERIENCEANALYTICS DISCOVERY Simplifies inherent complexities in trading partner ecosystems, provides a single connection that digitizes all information flows. Faster and easier to build, deploy and change case management applications Streamline and automate complex business processes Powerful reporting, analytics, and data visualization to build high-scale, on-demand, data-driven applications Fast access to key documents, contract terms, personnel with expertise, and critical early insights Integrated, enterprise-wide information grid that transforms Personal Productivity, Process Productivity, and Control Exceptional continuous, connected customer experiences that increase engagement, drives revenue and customer lifetime value EIM
- 16. OpenText Confidential. ©2017 All Rights Reserved. 16 So where do you start ? Obvious Synergies exist
- 17. OpenText Confidential. ©2017 All Rights Reserved. 17 So where do you start ?
- 18. OpenText Confidential. ©2017 All Rights Reserved. 18 So where do you start ? Digital Transformation Enterprise and Beyond
- 19. OpenText Confidential. ©2017 All Rights Reserved. 19OpenText Confidential. ©2016 All Rights Reserved. 19 x Abu Dhabi Airport Abu Dhabi Airports took the opportunity of replacing the contracts management solution to address its long-term, strategic content management needs with OpenText
- 20. OpenText Confidential. ©2017 All Rights Reserved. 20OpenText Confidential. ©2016 All Rights Reserved. 20 x ITAC Leverage OpenText Analytics for Big Data and IoT support to support customer demands for manufacturing intelligence, quality control, better decision making and sustainable advantages.
- 21. OpenText Confidential. ©2017 All Rights Reserved. 21OpenText Confidential. ©2016 All Rights Reserved. 21 x Fiat Overly complex Accounts Payable process was streamlined using OpenText BPM. Resulting in 20% reduction in staff processing invalid invoices and savings of $2.5M in a single year
- 22. OpenText Confidential. ©2017 All Rights Reserved. 22OpenText Confidential. ©2016 All Rights Reserved. 22 x OpenText Centralise HR operations by providing a digital employee file and automating HR letter generation reducing time consuming manual tasks and enabling employee self service
- 23. OpenText Confidential. ©2017 All Rights Reserved. 23OpenText Confidential. ©2016 All Rights Reserved. 23 x Belgium Railways Reduce costs, improve punctuality of rail services and raise safety standards by accurately tracking asset status for 1500 locomotives and millions of components.
- 24. OpenText Confidential. ©2017 All Rights Reserved. 24OpenText Confidential. ©2016 All Rights Reserved. 24 x Coca Cola Global B2B supplier network in using the worlds largest Trading Grid, the OpenText Business Network. Provides full visibility and real- time reporting for 5200+ suppliers and elimantes invalid orders
- 25. OpenText Confidential. ©2017 All Rights Reserved. 25OpenText Confidential. ©2016 All Rights Reserved. 25 x Streamline Customer messaging between manufacturing and retail customers. L’Oreal
- 26. Find us at booth S18 in the Expo Floor @Jon_beardsley To Discuss Further or just have a nice chat and maybe win an apple watch OpenText Confidential. ©2017 All Rights Reserved. 26
Editor's Notes
- SPEAKER NOTES OpenText is one of the most successful software companies in the world. We’re a leader in Enterprise Information Management, helping companies manage information for improved productivity, competitiveness and customer experiences @Lynn, review this slide…
- SPEAKER NOTES For over two decades, OpenText has been a core contributor to the most successful businesses in the world
- The future is bright and we’re incredibly excited about the Documentum business and the great synergies we’ve already seen in solutions, services and the cloud. We live, breathe, and sleep ECM and are committed to enabling your digital transformation. We will continue to enhance the products you use today to meet your needs and the demands of the market. There’s never been a better time to invest in Documentum and OpenText.
- Only 10% of companies currently describe themselves as fully digital. – The Economist Intelligence Unit Digital Evolution Report, 2016 3. 47% of companies haven’t started to embark on digital transformation. – Are Businesses Really Digitally Transforming or Living in Digital Denial, Progress, 2016
- SPEAKER NOTES For over two decades, OpenText has been a core contributor to the most successful businesses in the world
- When you think of OpenText, I would not blame you for thinking about us as an Enterprise Content Management Company. It has certainly our roots. And like Documentum, OpenText shares the opinion that ECM can be a critical technology in Digital Transformation - in particular its part in improving productivity in the Digital Workplace. However, working with customers, it is increasingly apparent that ECM is only one of the key technologies for digital transformation. Our investments have been made to further strengthen our capabilities around digital transformation. Specifically, we think that the starting point for digital transformation is customer centricity - and the virtuous cycle of engagement to insight that is needed to continuously improve the customer experience. With our Customer Experience Management (CEM) Suite, OpenText customers create brand loyalty by having consistent and targeted customer experiences. With Business Networks, the focus shifts to an organization’s business partners, but customer centricity is just as important. Business Networks facilitates efficient, secure, and compliant exchange of information like EDI. This is the basis for the expansion from ECM to Enterprise Information Management. When we add the capabilities of Business Process Management, Analytics and Discovery, we can create solutions that address a far greater set issues faced by our customers in their Digital Transformation. This is where the opportunity lies for OpenText customers. It lies in the ability to work with market leader to both extend the capabilities of ECM for Digital transformation, and to address a very broad range of business problems that cross more value chains, that require integration.
- When you think of OpenText, I would not blame you for thinking about us as an Enterprise Content Management Company. It has certainly our roots. And like Documentum, OpenText shares the opinion that ECM can be a critical technology in Digital Transformation - in particular its part in improving productivity in the Digital Workplace. However, working with customers, it is increasingly apparent that ECM is only one of the key technologies for digital transformation. Our investments have been made to further strengthen our capabilities around digital transformation. Specifically, we think that the starting point for digital transformation is customer centricity - and the virtuous cycle of engagement to insight that is needed to continuously improve the customer experience. With our Customer Experience Management (CEM) Suite, OpenText customers create brand loyalty by having consistent and targeted customer experiences. With Business Networks, the focus shifts to an organization’s business partners, but customer centricity is just as important. Business Networks facilitates efficient, secure, and compliant exchange of information like EDI. This is the basis for the expansion from ECM to Enterprise Information Management. When we add the capabilities of Business Process Management, Analytics and Discovery, we can create solutions that address a far greater set issues faced by our customers in their Digital Transformation. This is where the opportunity lies for OpenText customers. It lies in the ability to work with market leader to both extend the capabilities of ECM for Digital transformation, and to address a very broad range of business problems that cross more value chains, that require integration.
- When you think of OpenText, I would not blame you for thinking about us as an Enterprise Content Management Company. It has certainly our roots. And like Documentum, OpenText shares the opinion that ECM can be a critical technology in Digital Transformation - in particular its part in improving productivity in the Digital Workplace. However, working with customers, it is increasingly apparent that ECM is only one of the key technologies for digital transformation. Our investments have been made to further strengthen our capabilities around digital transformation. Specifically, we think that the starting point for digital transformation is customer centricity - and the virtuous cycle of engagement to insight that is needed to continuously improve the customer experience. With our Customer Experience Management (CEM) Suite, OpenText customers create brand loyalty by having consistent and targeted customer experiences. With Business Networks, the focus shifts to an organization’s business partners, but customer centricity is just as important. Business Networks facilitates efficient, secure, and compliant exchange of information like EDI. This is the basis for the expansion from ECM to Enterprise Information Management. When we add the capabilities of Business Process Management, Analytics and Discovery, we can create solutions that address a far greater set issues faced by our customers in their Digital Transformation. This is where the opportunity lies for OpenText customers. It lies in the ability to work with market leader to both extend the capabilities of ECM for Digital transformation, and to address a very broad range of business problems that cross more value chains, that require integration.
- When you think of OpenText, I would not blame you for thinking about us as an Enterprise Content Management Company. It has certainly our roots. And like Documentum, OpenText shares the opinion that ECM can be a critical technology in Digital Transformation - in particular its part in improving productivity in the Digital Workplace. However, working with customers, it is increasingly apparent that ECM is only one of the key technologies for digital transformation. Our investments have been made to further strengthen our capabilities around digital transformation. Specifically, we think that the starting point for digital transformation is customer centricity - and the virtuous cycle of engagement to insight that is needed to continuously improve the customer experience. With our Customer Experience Management (CEM) Suite, OpenText customers create brand loyalty by having consistent and targeted customer experiences. With Business Networks, the focus shifts to an organization’s business partners, but customer centricity is just as important. Business Networks facilitates efficient, secure, and compliant exchange of information like EDI. This is the basis for the expansion from ECM to Enterprise Information Management. When we add the capabilities of Business Process Management, Analytics and Discovery, we can create solutions that address a far greater set issues faced by our customers in their Digital Transformation. This is where the opportunity lies for OpenText customers. It lies in the ability to work with market leader to both extend the capabilities of ECM for Digital transformation, and to address a very broad range of business problems that cross more value chains, that require integration.
- When you think of OpenText, I would not blame you for thinking about us as an Enterprise Content Management Company. It has certainly our roots. And like Documentum, OpenText shares the opinion that ECM can be a critical technology in Digital Transformation - in particular its part in improving productivity in the Digital Workplace. However, working with customers, it is increasingly apparent that ECM is only one of the key technologies for digital transformation. Our investments have been made to further strengthen our capabilities around digital transformation. Specifically, we think that the starting point for digital transformation is customer centricity - and the virtuous cycle of engagement to insight that is needed to continuously improve the customer experience. With our Customer Experience Management (CEM) Suite, OpenText customers create brand loyalty by having consistent and targeted customer experiences. With Business Networks, the focus shifts to an organization’s business partners, but customer centricity is just as important. Business Networks facilitates efficient, secure, and compliant exchange of information like EDI. This is the basis for the expansion from ECM to Enterprise Information Management. When we add the capabilities of Business Process Management, Analytics and Discovery, we can create solutions that address a far greater set issues faced by our customers in their Digital Transformation. This is where the opportunity lies for OpenText customers. It lies in the ability to work with market leader to both extend the capabilities of ECM for Digital transformation, and to address a very broad range of business problems that cross more value chains, that require integration.
- The airport is one of the fastest growing hubs in the world, and, as part of Abu Dhabi’s Economic Vision 2030, Abu Dhabi Airports is mandated to provide world-class services while meeting forecasted demand over the coming years for an expected 30 million passangers. Existing contract management solution not meeting corporate strategy for collaboration, workflow, record management, search, audit, and transparency • Limited efficiency interacting with external parties, relying on email, hard copies, and shared drives • Document loss and outdated document versions, lack of audit trail, and inability to scale with the needs of the organization • Creating a scalable infrastructure for growth, using latest solution capabilities Efficiency improvements realized, including self-service, secure access for external parties, averting delays due to time zones • Complete transparency with comprehensive audit trail and ability to identify where processes have stalled • Meets Capital Project Team needs and provides foundation for ongoing corporate use, e.g. in record management
- iTAC Software AG (Internet Technologies and Consulting) provides Internet technologies for the manufacturing industry, with standard software and products for cross-company IT applications, as well as Manufacturing Execution Systems (MES) for the entire supply chain Need for unified, powerful analytics and reporting in the iTAC.MES.Suite® • Huge amounts of data to organize and manage • Need for user interactivity and custom analyses and dashboards with stringent security Secure access to Big Data and extensive analytics capabilities enhance KPI analysis, allows for more data-driven operations • Customized reporting creates a clearer view of performance, enabling continuous improvement, increased transparency, better decision-making and sustainable advantage • Support for Internet of Things (IoT) and Germany’s Industry 4.0 initiative contribute to smart factories
- In the accounting and finance department, for example, the volume of invoices rose dramatically to 2.5 million in 2001, meaning at any one time there were up to 70,000 invoices in the system awaiting processing. This resulted in an increasing number of invoicing errors and delays in the processing of invoices. Fiat’s invoice tracking procedure was complex,exceptionally labor intensive, and could not keep up with the expansion of the business. Invoices flowed manually from office to office across Europe, then were checked and rechecked for accuracy at every single stage before payment could be authorized
- SPEAKER NOTES For over two decades, OpenText has been a core contributor to the most successful businesses in the world
- 200 million passengers and handling over 60 million tons of freight each year. In total, they operate over 550 stations and stops, using around 1,500 locomotives and numerous other pieces of rolling stock and infrastructure. Reduce costs,improve punctuality of rail services, and raise safety standards— all requiring efficient document access and capture Meet European-wide complianc estandards on rolling stock maintenance record keeping— audit and traceability Improve document access and delivery to maintenance and operation staff— device independent Reduced total cost of ownership of organisation’s information assets—less paper production and lower storage costs • Simplified access to unstructured information for all staff from multiple user interfaces • Achieved compliance with European legislation on safety and maintenance record keeping—fully traceable 3 million euros per year saving
- Founded in 1987, Coca-Cola Refrescos Bandeirantes is responsible for the exclusive production, distribution and sale of Coca-Cola products in Brazil. The company also resells brands such as Heineken and other beverages like teas, energy drinks, isotonic and chocolate milk. Inefficient EDI processes with retailers • Invalid data and orders received from retailers • Lack of overall process and document visibility More reliable, global B2B integration • Business rules implemented to avoid bad data during order processing • Full visibility of all files and documents • Real time reporting
- L’oreal world leader in beauty with a global presence and 27 different brands for makeup, cosmetics, haricare and perfume. They have 77,000 staff in 130 courntires. Business / Partner Correspondance + DAM Dificulty editing labels on multiple existing systems Complex management of multilingual documents Objective to implement an integrated and robust solution with no operational impact Lack of international standards in more than 25 plants • Optimized document templates, reducing total from 93 templates to 43 • Maintenance costs and support time reduced by 20% year over year • Established a centralt ool for better control and timely access to all documents • Reducedt he overall number of forms by30%