EMC Ionix provides solutions to simplify infrastructure management from physical to virtual to cloud environments. It helps lower costs, improve service quality, and increase agility through capabilities like continuous compliance, analytics, awareness, and automation. Customer case studies showed how EMC Ionix reduced change implementation times, monitoring costs, and outages by shifting the burden of complexity from people to systems. It provided visibility, root cause analysis, and proactive warnings across physical, virtual, and application environments.

1. EMC Ionix Simplify Infrastructure Management from Physical to Virtual to Cloud August 2010

2. Agenda IT service objectives EMC Ionix value proposition Customer case studies Discussion / next steps Resources

3. IT Management Reality Time for some new capabilities! Complexity Analytics Awareness Automation Management Capabilities Time

5. Optimize resource utilization (people and infrastructure)

6. Improve customer experience (application owner & end user)

8. Eliminate finger pointing and focus on service restoration

9. Find problems before they impact service

10. Deliver metrics that prove the value and performance of operationsSource: EMC IT Management Survey

11. How can we help

12. With Ionix… Continuous Compliance Shift the burden of managing complexity from people to systems and software *Gartner Market Scopes NCM & VCM

14. Cisco

15. Microsoft

17. 22 HOURS to roll out ACL on 300 devices

18. 2 WEEKS to rotate passwords on 2,000 devices

20. 10 MINUTES to roll out ACL on 300 devices

21. 1 HOUR to rotate passwords on 2,000 devices

22. Credentials automatically synch with operational monitoring

23. Network device configuration items

24. Passwords and community strings

25. OS updates

26. Interface settings

28. 1000’s of data paths to be validated

29. 1000’s of host parameters to be checked

30. Can’t identify connection issues due to device failures

31. Can’t track changes due to virtualization

33. Validate configuration best practices before and after the change

34. Update documentation automatically

35. Track changes and best practice violations due to virtualization movement

36. Provides analytical insight to improve change and config management processes

37. Avoid outages

38. Eliminate violations

39. End to end

41. Monitoring - Fault Shift the burden of complexity from people to systems & software T = 0 + 10 Level I can’t resolve,on to the “triage team” T = 0 End users call . . . Problem fixed,service restored Problem fixed,service restored Ionix @work T = 0 + 3 Level 1 ID cause & routes to right person to fix T = 0 + 7 Happy Customers Event Event Oops, it is my problem Event …. What happened? Where is it? Who is impacted? What else does it affect? What is the root cause? Event Powered by Smarts™ Patented Technology

43. 40% reduction in monitoring costs by automating operations management tasks

44. Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool)

45. Reassigned 1 ½ full-time equivalents to other tasksAutomated collection of service alerts & events Root Cause Analytics across physical and virtual servers and Tier I applications Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems)

46. Alive™ Correlate Abnormalities Across Application Services App Data (eg, Wily, etc.) User Experience (eg, RUM, etc.) Application-level Analysis Smart Alert Generation ! SMART ALERT Database Silo (eg, Quest, etc.) Network Data (e.g., Ionix IPPM, etc.)

47. Monitoring – Performance Shift the burden of complexity from people to systems & software T = 0 + 20 “Bridge Call ” What and where is the problem? Who is affected? T = 0 End users call . . . HappyCustomers T = 0 + 10 Level I can’t resolve.On to the “triage team” Problem fixed,service restored OutageAvoided Ionix & Alive @work Oops, it is my problem Not my problem Proactive Warning & Lead Time !

49. End user complaints alerted IT to the problem

50. End users impacted

51. 2 hours/outage average

53. 3 hours advanced warning of slowdown

54. NO end user impact

55. 1 Level-2 Engineer and 1 DBA to address problems

56. Learn Normal

57. Smart Alerting™

59. Contextual launch

60. Event integration

61. Credential synchronizationRestore IT Services faster & avoid outages with synchronization of information Change Control Alerts Multi-Vendor Infrastructure Access Point Firewall Router VPN Concentrator Router Router Switch VPN Router Switch Access Point Router Frame Relay FrameRelay/ATM Router

62. Configuration & Change Impact Shift the burden of complexity from people to systems & software T = 0 + 20 “Bridge Call” T = 0 End users call . . . T = 0 + 10 Level I can’t resolve.On to the “triage team” What and where is the problem? Who is affected? Whose is it? How do wefix it? Problem fixed,service restored Ionix @work Event Event Oops, it is my problem Not my problem Event …. Change Event Launch to device configuration change policies & history What changed? When was it changed? What services are effected? Whose problem is it?

63. Configuration & Change Impact Shift the burden of complexity from people to systems & software T = 0 End users call . . . T = 0 + 10 Level I can’t resolve,on to the “triage team” Problem fixed,service restored Problem fixed,service restored Ionix@work T = 0 + 7 Happy Customers T = 0 + 3 Level 1 ID cause & routes to right person to fix Event Event Oops, it is my problem Event …. Change Event Launch to device configuration change policies & history What changed? When was it changed? What services are effected? Whose problem is it?

64. Summary

65. www.emc.com/ionix EMC Ionix LinkedIn Group EMC Ionix Face book Group EMC Ionix Twitter EMC Ionix Blog