SlideShare a Scribd company logo
© 2015 InVMA and ThingWorx
As advertised
• Provide an everyday way of thinking about the Internet of Things in
Industry
• Share a simple way of describing the technology stack required for
smart, connected products and some of the issues that are now
being overcome by the Tech Industry.
• Propose potential new ways that value will be created by things
communicating with people and each other
• He will bring this to life with real examples of additional and
“unintended” value created from connecting to a Combined Heat
and Power plant in a School.
Example Live ClientsOur Mission is to
“Connect the World for Good”
Founded in 2012 by directors of InControl
True End to End Capability through
Hardware, Software, Process and People
Design, Development and Integration
“The quality of the work they have carried out
for us is reflected in the low call out ratios,
minimal warranty costs and satisfied end users
on each of the projects for which they provided
assistance”
3
© 2015 InVMA and ThingWorx
Definition
• The Internet of Things (IoT)
• A network of physical objects or "things“
• Embedded with electronics, software, sensors, and connectivity
• Enable objects to exchange data with people, systems or other objects
• The term was coined by British entrepreneur Kevin Ashton in 1999
when he was at MIT.
5
PHYSICAL
WORLD
Traditional Reality: Distinct and Separate
DIGITAL
WORLD
6
New Reality: Distinct but Inseparable
Digital World Physical World
INTERNET OF THINGS
6
7
Digital Twin Video
© 2015 InVMA and ThingWorx
What is IoT?
RULES / ANALYTICS
ENGINE
SMART PRODUCT
APPLICATIONS
IDENTITY AND
SECURITY
PRODUCT DATA
DATABASE
BUSINESS SYSTEMS
INTEGRATION
APPLICATION
PLATFORM
NETWORK
COMMUNICATION
010000101000001110001100
100101001100101010110001
010000101000001110001100
EXTERNAL INFORMATION
SOURCES
11011001001100101100110100110010100011010100001111
0110101011100011001000011000010100001010000011100 SOFTWARE
HARDWARE
© 2015 InVMA and ThingWorx
What does that mean for a product?
Electronics and Controls
Ability to Process
Smart Product
Product Cloud
Database, Application Platform,
Rules / Analytics Engine, Smart Product Applications
Sensors
Ability to Sense
Software
Ability to Instruct
Enhanced UI
Ability to Interact
Mechanical
Smart,
Connected
Product
Physical Product
Electrical
Connectivity
One to One, One to Many, Many to Many
01101010111000110010000110
00010100001010000011100011
01010111000110010000110000
10100001010000011100110110
01001100101100110100110010
10001101010000111101101010
11100011001000011000010100
00101000001110001101010111
00011001000011000010100001
11100011001000011000010100
00101000001110001101010111
00011001000011000010100001
01000001110011011001001100
10110011010011001010001101
01000011110100110010110011
01001100101000110101000011
11011010101110001100100001
10000101000010100000111000
© 2015 InVMA and ThingWorx
#1
Manufacturing industry will be the #1
industry sector by share of global economic
value-add.
– Forecast: The IoT, Worldwide, 2013
Estimated potential economic impact of The
Internet of Things in 2025, range from $2.7 –
6.2 trillion annually
– McKinsey Global Institute
$6.2T
Smart, connected products will give rise to the next
era of IT-driven productivity growth at a time when
the impact of earlier waves of IT has largely played
itself out.
–Harvard Business Review, November 2014
Jim Heppelmann
President and CEO, PTC
Prof. Michael Porter
Harvard Business School
Hype
© 2015 InVMA and ThingWorx
What conversations would you have?
11
More
people…I
need cleaning
More
people…I
need cleaning
I need
repair
I need
repair
I’m at full
capacity
I’m at full
capacity
I’m using more
energy than
expected
I’m using more
energy than
expected
I need
refilling
I need
refilling
My water is
corrosive
My water is
corrosive
I detect a
bio-hazard
I detect a
bio-hazard
I’ll raise the
bill for
usage
I’ll raise the
bill for
usage
I’ve
arrived
on site
I’ve
arrived
on site
Bearing
vibration is
rising
Bearing
vibration is
rising
© 2015 InVMA and ThingWorx
What does this enable?
Smart, connected products enable new categories of
capabilities, with each building on the preceding one
1. Monitoring
2. Control
3. Optimization
4. Autonomy
Sensors and external
data sources monitor
the product condition,
environment, and
operation, and
alert/notify of changes
Software embedded in
the product or in the
product cloud controls
product operation and
personalizes the user
experience
Monitoring and control
capabilities enable
algorithms that optimize
product performance
and perform diagnostic,
service, and repair
Combining monitoring,
control, and
optimization allows
autonomous product
operation, service, and
coordination with other
product systems
© 2015 InVMA and ThingWorx
Weather
System
Irrigation
System
Seed
Optimization
System
Farm
Equipment
System
Farm
Management
System
Platform
Tillers Planters
Tractors
Farm
Equipment
System
Combine
Harvester
+
++
Product is
comprised of
physical (i.e.,
mechanical,
electrical) and
other material
components
Product
incorporates
software, sensors,
electronics and
controls, and an
enhanced user
interface
Product incorporates
wired or wireless
connectivity to exchange
data remotely and
enable new capabilities
outside the physical
product
Smart, Connected
Product integrates into a
product system, usually
within the same industry,
to optimize product and
system performance
Smart, Connected Product is
coordinated across other
products systems, outside
traditional partners, suppliers,
and industry, to optimize
product and system
performance
SYSTEM OF
SYSTEMS
PRODUCT
SYSTEM
SMART,
CONNECTED
PRODUCT
SMART
PRODUCT
PHYSICAL
PRODUCT
What does this enable?
© 2014 Harvard Business Review, November 2014
14
VALUE
New Ways to Capture Value
Optimize
Performance
Improve Risk
Management
Reduce
Product and
Service
Costs
New
Revenue
Streams
Operational
Differentiate
Offering
Quickly deliver
compelling,
differentiated
offerings that
meet or
anticipate
customer
demands
Elevate
Customer
Relationship
Make offerings
smarter, easier to
update, and more
personalized to
elevate customer
experience
Strategic
Combine real-
time data from
assets,
enterprise
systems, and
people to
increase
operational
efficiency
Improve ability to
proactively
identify and
mitigate financial,
safety,
environmental
and regulatory
compliance risk
Implement
proactive service,
limit warranty
costs and risks,
and optimize
service and
product
development
processes
Realize new
value-add
opportunities and
revenue streams
Predictive-
Based
Outcomes
Use predictive
analytics of big
data to launch
business
processes
preemptively
New
Business
Models
Maximize
revenue
opportunities and
value capture
from new
services or
business models
Disruptive
© 2015 InVMA and ThingWorx
New Business Models - Accenture
Source: Driving Unconventional Growth through the Industrial Internet of Things
Copyright © 2014 Accenture All rights reserved.
Single Invoice
Transactional
Subscription Based
Ongoing Relationship
Michelin Example
Source: Driving Unconventional Growth through the Industrial Internet of Things
Copyright © 2014 Accenture All rights reserved.
Source: Driving Unconventional Growth through the Industrial Internet of Things
Copyright © 2014 Accenture All rights reserved.
General Electric Example
Client OEM Example
Information
Services
Benchmarking,
Analytics, Training
Needs
Demand or Impact
Management
Equipment
Services
Breakdown and
Scheduled
Maintenance
Preventative
Maintenance
Air as a Service
Products Compressor Connected Pump
Pre-Digital
Product Line
Digital Product-
Line
New Market
Client OEM Example
Client is moving model from scheduled
maintenance to using predictive
analytics to manage preventative
maintenance. Next step operator
training and moving to connected
demand management with energy
suppliers
Auto Example
Information
Services
Share Location
Data and Traffic
Conditions
Equipment
Services
Breakdown and
Scheduled
Maintenance
Preventative
Maintenance
Car as a Service
Products Car Connected Car
Pre-Digital
Product Line
Digital Product-
Line
New Market
Auto Example
Daimler experimenting with Car2Go.
Uber in Taxi market, Waze, Mercedes
and BMW with connected services
20
Service: Diebold Reduces Downtime by 15%
Diebold is a $2.9B provider of integrated
self-service delivery and security systems,
including ATMs
Deployment results:
• Average problem resolution time reduced from
3 hours to minutes
• 17% of total issues resolved remotely without
a field service visit
• Overall Opteva ATM downtime reduced
by 15%
“With OpteView, I can achieve world-class ATM availability by
making the most out of a close relationship with a trusted vendor
– Diebold .”
– Chad Lynch
Services Manager, America First Credit Union
21
Analyze: Elekta Delivers Preventative Maintenance
Elekta is a $750 million company with
approximately 3,500 employees worldwide.
The company develops sophisticated,
state-of-the-art tools and treatment
planning systems for radiation therapy,
radiosurgery and brachytherapy.
Deployment results:
• >20% of service requests resolved remotely
without the need for an onsite visit
• Increased system uptime and patient
throughput
• Improved product design through machine
reliability data analysis
“By harvesting machine data and using predictive analytics on the
usage patterns and life-cycle of the systems, we can pre-position
spares closer to machines where we know that a part is coming to
the end of its duty cycle. This predictive support model truly
maximizes the availability of the systems, providing an enhanced
service experience for the customer and enabling them to deliver
improved patient care .”
– Martin Gilday
VP of Service, Elekta
22
Integrate: GE Power & Water Optimizes 7 Processes
GE Power & Water is a world leader in
power generation and water technologies
for utilities, independent power producers
and industrial applications.
1. Commissioning - Sales Efficiency
2. Contractual SLAs – Higher profitability
3. Training – Employee productivity
4. Remote Monitor, Diagnostics and Service –
Fewer truck rolls, less downtime
5. Field Service – higher first time fix rate,
faster time to repair
6. Spare Parts – Optimized inventory levels
7. Upgrades and Repair – predictive maintenance
“We are using machine data to build algorithms to predict issues
or changes. Often we see ‘this is different from the majority of
engines’ and that will help us develop an appropriate procedure.”
– Audi Lucas
GE Power & Water
23
Innovate: Joy Global Transforms Business Model
Joy Mining is a worldwide leader in high-
productivity mining solutions that manufactures
and markets original equipment and aftermarket
parts and services for the mining industries.
Deployment results:
• Anticipate equipment failures & efficiently
respond to problems reducing equipment
downtime
• Optimize mining processes with new analytics
to reduce the cost of resources & increase
production
• Manage the overall mining operation on behalf
of the mine owner. Transition from pay per
product to pay per tonnage of earth mined
“The future gains in productivity will come from system
improvements, not just the product itself. This requires smart
connected product systems that can monitor and optimize the full
system performance.”
– Ted Doheny
CEO, Joy Global
24
Innovate: All Traffic Captures New Revenue Streams
All Traffic Solutions is the leading
manufacturer of signs used by police
departments and local governments to help
understand and manage traffic.
Results:
• Delivered an innovative solution for law
enforcement professionals called the
TraffiCloud
• Faster time to market
• Rapid development of mobile UI
• Advanced data mining that All Traffic can now
offer its customers
“ThingWorx’s rapid application development environment and
scalable platform allows us to extend our solution and deliver new
services to our customers in ways that were previously
impossible.”
– Scott Johnson
CEO, All Traffic Solutions
© 2015 InVMA and ThingWorx
If you don’t move you don’t win

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Jon Hill InVMA - Real Industrial Case Studies creating Value with IoT

  • 1.
  • 2. © 2015 InVMA and ThingWorx As advertised • Provide an everyday way of thinking about the Internet of Things in Industry • Share a simple way of describing the technology stack required for smart, connected products and some of the issues that are now being overcome by the Tech Industry. • Propose potential new ways that value will be created by things communicating with people and each other • He will bring this to life with real examples of additional and “unintended” value created from connecting to a Combined Heat and Power plant in a School.
  • 3. Example Live ClientsOur Mission is to “Connect the World for Good” Founded in 2012 by directors of InControl True End to End Capability through Hardware, Software, Process and People Design, Development and Integration “The quality of the work they have carried out for us is reflected in the low call out ratios, minimal warranty costs and satisfied end users on each of the projects for which they provided assistance” 3
  • 4. © 2015 InVMA and ThingWorx Definition • The Internet of Things (IoT) • A network of physical objects or "things“ • Embedded with electronics, software, sensors, and connectivity • Enable objects to exchange data with people, systems or other objects • The term was coined by British entrepreneur Kevin Ashton in 1999 when he was at MIT.
  • 6. 6 New Reality: Distinct but Inseparable Digital World Physical World INTERNET OF THINGS 6
  • 8. © 2015 InVMA and ThingWorx What is IoT? RULES / ANALYTICS ENGINE SMART PRODUCT APPLICATIONS IDENTITY AND SECURITY PRODUCT DATA DATABASE BUSINESS SYSTEMS INTEGRATION APPLICATION PLATFORM NETWORK COMMUNICATION 010000101000001110001100 100101001100101010110001 010000101000001110001100 EXTERNAL INFORMATION SOURCES 11011001001100101100110100110010100011010100001111 0110101011100011001000011000010100001010000011100 SOFTWARE HARDWARE
  • 9. © 2015 InVMA and ThingWorx What does that mean for a product? Electronics and Controls Ability to Process Smart Product Product Cloud Database, Application Platform, Rules / Analytics Engine, Smart Product Applications Sensors Ability to Sense Software Ability to Instruct Enhanced UI Ability to Interact Mechanical Smart, Connected Product Physical Product Electrical Connectivity One to One, One to Many, Many to Many 01101010111000110010000110 00010100001010000011100011 01010111000110010000110000 10100001010000011100110110 01001100101100110100110010 10001101010000111101101010 11100011001000011000010100 00101000001110001101010111 00011001000011000010100001 11100011001000011000010100 00101000001110001101010111 00011001000011000010100001 01000001110011011001001100 10110011010011001010001101 01000011110100110010110011 01001100101000110101000011 11011010101110001100100001 10000101000010100000111000
  • 10. © 2015 InVMA and ThingWorx #1 Manufacturing industry will be the #1 industry sector by share of global economic value-add. – Forecast: The IoT, Worldwide, 2013 Estimated potential economic impact of The Internet of Things in 2025, range from $2.7 – 6.2 trillion annually – McKinsey Global Institute $6.2T Smart, connected products will give rise to the next era of IT-driven productivity growth at a time when the impact of earlier waves of IT has largely played itself out. –Harvard Business Review, November 2014 Jim Heppelmann President and CEO, PTC Prof. Michael Porter Harvard Business School Hype
  • 11. © 2015 InVMA and ThingWorx What conversations would you have? 11 More people…I need cleaning More people…I need cleaning I need repair I need repair I’m at full capacity I’m at full capacity I’m using more energy than expected I’m using more energy than expected I need refilling I need refilling My water is corrosive My water is corrosive I detect a bio-hazard I detect a bio-hazard I’ll raise the bill for usage I’ll raise the bill for usage I’ve arrived on site I’ve arrived on site Bearing vibration is rising Bearing vibration is rising
  • 12. © 2015 InVMA and ThingWorx What does this enable? Smart, connected products enable new categories of capabilities, with each building on the preceding one 1. Monitoring 2. Control 3. Optimization 4. Autonomy Sensors and external data sources monitor the product condition, environment, and operation, and alert/notify of changes Software embedded in the product or in the product cloud controls product operation and personalizes the user experience Monitoring and control capabilities enable algorithms that optimize product performance and perform diagnostic, service, and repair Combining monitoring, control, and optimization allows autonomous product operation, service, and coordination with other product systems
  • 13. © 2015 InVMA and ThingWorx Weather System Irrigation System Seed Optimization System Farm Equipment System Farm Management System Platform Tillers Planters Tractors Farm Equipment System Combine Harvester + ++ Product is comprised of physical (i.e., mechanical, electrical) and other material components Product incorporates software, sensors, electronics and controls, and an enhanced user interface Product incorporates wired or wireless connectivity to exchange data remotely and enable new capabilities outside the physical product Smart, Connected Product integrates into a product system, usually within the same industry, to optimize product and system performance Smart, Connected Product is coordinated across other products systems, outside traditional partners, suppliers, and industry, to optimize product and system performance SYSTEM OF SYSTEMS PRODUCT SYSTEM SMART, CONNECTED PRODUCT SMART PRODUCT PHYSICAL PRODUCT What does this enable? © 2014 Harvard Business Review, November 2014
  • 14. 14 VALUE New Ways to Capture Value Optimize Performance Improve Risk Management Reduce Product and Service Costs New Revenue Streams Operational Differentiate Offering Quickly deliver compelling, differentiated offerings that meet or anticipate customer demands Elevate Customer Relationship Make offerings smarter, easier to update, and more personalized to elevate customer experience Strategic Combine real- time data from assets, enterprise systems, and people to increase operational efficiency Improve ability to proactively identify and mitigate financial, safety, environmental and regulatory compliance risk Implement proactive service, limit warranty costs and risks, and optimize service and product development processes Realize new value-add opportunities and revenue streams Predictive- Based Outcomes Use predictive analytics of big data to launch business processes preemptively New Business Models Maximize revenue opportunities and value capture from new services or business models Disruptive
  • 15. © 2015 InVMA and ThingWorx New Business Models - Accenture Source: Driving Unconventional Growth through the Industrial Internet of Things Copyright © 2014 Accenture All rights reserved. Single Invoice Transactional Subscription Based Ongoing Relationship
  • 16. Michelin Example Source: Driving Unconventional Growth through the Industrial Internet of Things Copyright © 2014 Accenture All rights reserved.
  • 17. Source: Driving Unconventional Growth through the Industrial Internet of Things Copyright © 2014 Accenture All rights reserved. General Electric Example
  • 18. Client OEM Example Information Services Benchmarking, Analytics, Training Needs Demand or Impact Management Equipment Services Breakdown and Scheduled Maintenance Preventative Maintenance Air as a Service Products Compressor Connected Pump Pre-Digital Product Line Digital Product- Line New Market Client OEM Example Client is moving model from scheduled maintenance to using predictive analytics to manage preventative maintenance. Next step operator training and moving to connected demand management with energy suppliers
  • 19. Auto Example Information Services Share Location Data and Traffic Conditions Equipment Services Breakdown and Scheduled Maintenance Preventative Maintenance Car as a Service Products Car Connected Car Pre-Digital Product Line Digital Product- Line New Market Auto Example Daimler experimenting with Car2Go. Uber in Taxi market, Waze, Mercedes and BMW with connected services
  • 20. 20 Service: Diebold Reduces Downtime by 15% Diebold is a $2.9B provider of integrated self-service delivery and security systems, including ATMs Deployment results: • Average problem resolution time reduced from 3 hours to minutes • 17% of total issues resolved remotely without a field service visit • Overall Opteva ATM downtime reduced by 15% “With OpteView, I can achieve world-class ATM availability by making the most out of a close relationship with a trusted vendor – Diebold .” – Chad Lynch Services Manager, America First Credit Union
  • 21. 21 Analyze: Elekta Delivers Preventative Maintenance Elekta is a $750 million company with approximately 3,500 employees worldwide. The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy, radiosurgery and brachytherapy. Deployment results: • >20% of service requests resolved remotely without the need for an onsite visit • Increased system uptime and patient throughput • Improved product design through machine reliability data analysis “By harvesting machine data and using predictive analytics on the usage patterns and life-cycle of the systems, we can pre-position spares closer to machines where we know that a part is coming to the end of its duty cycle. This predictive support model truly maximizes the availability of the systems, providing an enhanced service experience for the customer and enabling them to deliver improved patient care .” – Martin Gilday VP of Service, Elekta
  • 22. 22 Integrate: GE Power & Water Optimizes 7 Processes GE Power & Water is a world leader in power generation and water technologies for utilities, independent power producers and industrial applications. 1. Commissioning - Sales Efficiency 2. Contractual SLAs – Higher profitability 3. Training – Employee productivity 4. Remote Monitor, Diagnostics and Service – Fewer truck rolls, less downtime 5. Field Service – higher first time fix rate, faster time to repair 6. Spare Parts – Optimized inventory levels 7. Upgrades and Repair – predictive maintenance “We are using machine data to build algorithms to predict issues or changes. Often we see ‘this is different from the majority of engines’ and that will help us develop an appropriate procedure.” – Audi Lucas GE Power & Water
  • 23. 23 Innovate: Joy Global Transforms Business Model Joy Mining is a worldwide leader in high- productivity mining solutions that manufactures and markets original equipment and aftermarket parts and services for the mining industries. Deployment results: • Anticipate equipment failures & efficiently respond to problems reducing equipment downtime • Optimize mining processes with new analytics to reduce the cost of resources & increase production • Manage the overall mining operation on behalf of the mine owner. Transition from pay per product to pay per tonnage of earth mined “The future gains in productivity will come from system improvements, not just the product itself. This requires smart connected product systems that can monitor and optimize the full system performance.” – Ted Doheny CEO, Joy Global
  • 24. 24 Innovate: All Traffic Captures New Revenue Streams All Traffic Solutions is the leading manufacturer of signs used by police departments and local governments to help understand and manage traffic. Results: • Delivered an innovative solution for law enforcement professionals called the TraffiCloud • Faster time to market • Rapid development of mobile UI • Advanced data mining that All Traffic can now offer its customers “ThingWorx’s rapid application development environment and scalable platform allows us to extend our solution and deliver new services to our customers in ways that were previously impossible.” – Scott Johnson CEO, All Traffic Solutions
  • 25. © 2015 InVMA and ThingWorx If you don’t move you don’t win