The presentation discusses concepts related to e-governance including reinventing government through information and communication technologies, people's participation and transparency, and shaping organizational form through communication, connection, and community. It also addresses issues related to applying ICT in government systems and its impact on employment and job quality. Tables are provided listing websites of municipalities and cities in Pangasinan province, indicating whether they have a website and use a .gov domain.
An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
Joseph Odero Ngodhe provides a curriculum vitae summarizing his educational and professional background. He has over 20 years of experience in administrative roles, most recently as the CEO of Kibera Slums Community Development Program. He holds a diploma in IMIS from Strathmore University and a certificate in computer studies from The Kenya Polytechnic. His roles have included positions at Jubilee Insurance Co., Vision Advisory Centre, Narc Labour Congress, and research roles for government surveys.
Articles - International Journal of Managing Public Sector Information and C...ijmpict
The International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT ) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in regards to the use of information and communication technologies (ICT) in the public sector around the world. ICT are becoming fundamental to the operation of government agencies, especially in light of the development of e-government applications and rising citizen expectations. As such, the International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
ISSUES IN THE IMPLEMENTATION OF KATARUNGANG PAMBARANGAY – PHILIPPINE LOCAL JU...ijmpict
An ICT-enabled government provides citizens with improved access to information and services anytime and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to implement ICT-enabled projects since they are all provided with ICT equipment. However, several barangay transactions are still done manually such as filing and processing complaints at Katarungang Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay in utilizing an information system and to propose a software application as a solution to the problems. The proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG representative to identify the problems. While a survey questionnaire was given to the barangay to determine their readiness in utilizing an e-system. This research analyses the findings and presents recommendations
"A research poster presented as part of the Exploring the Emerging Impacts of Open Data in Developing Countries project at the Research Sharing Event in Berlin, 15th July 2014. For more see http://www.opendataresearch.org/emergingimpacts/"
Impacts of Open Data Standards on Transparency Tools - Khairil Yusof (Sinar P...mysociety
This was presented by Khairil Yusof (Sinar Project) and Soe Lin Htoot (Myanmar Fifth Estate), at the Impacts of Civic Technology Conference (TICTeC@Taipei) in Taipei on 12th September 2017. You can find out more information about the conference here: http://civictechfest.org/agenda
Abstract:
Most Open Data initiatives assume the provision of data by governments which will then be picked up and used by a variety of sectors for the good of all.
But for countries with opaque governments, or whose NGOs lack technical capacity, the promises of Open Data will fall far short of the reality.
This active research shows how adopting Open Data standards for government data helps civil society organizations collaborate in building usable Open Data sets for transparency, governance — and tools that increase participation by citizens.
And for those in places where government do not reliably release Open Data, discover how to source unstructured data by other means. Finally, Khairil discusses the contrasting impacts and uses of this approach in the two different environments of Malaysia and Myanmar.
An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
Joseph Odero Ngodhe provides a curriculum vitae summarizing his educational and professional background. He has over 20 years of experience in administrative roles, most recently as the CEO of Kibera Slums Community Development Program. He holds a diploma in IMIS from Strathmore University and a certificate in computer studies from The Kenya Polytechnic. His roles have included positions at Jubilee Insurance Co., Vision Advisory Centre, Narc Labour Congress, and research roles for government surveys.
Articles - International Journal of Managing Public Sector Information and C...ijmpict
The International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT ) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in regards to the use of information and communication technologies (ICT) in the public sector around the world. ICT are becoming fundamental to the operation of government agencies, especially in light of the development of e-government applications and rising citizen expectations. As such, the International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
ISSUES IN THE IMPLEMENTATION OF KATARUNGANG PAMBARANGAY – PHILIPPINE LOCAL JU...ijmpict
An ICT-enabled government provides citizens with improved access to information and services anytime and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to implement ICT-enabled projects since they are all provided with ICT equipment. However, several barangay transactions are still done manually such as filing and processing complaints at Katarungang Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay in utilizing an information system and to propose a software application as a solution to the problems. The proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG representative to identify the problems. While a survey questionnaire was given to the barangay to determine their readiness in utilizing an e-system. This research analyses the findings and presents recommendations
"A research poster presented as part of the Exploring the Emerging Impacts of Open Data in Developing Countries project at the Research Sharing Event in Berlin, 15th July 2014. For more see http://www.opendataresearch.org/emergingimpacts/"
Impacts of Open Data Standards on Transparency Tools - Khairil Yusof (Sinar P...mysociety
This was presented by Khairil Yusof (Sinar Project) and Soe Lin Htoot (Myanmar Fifth Estate), at the Impacts of Civic Technology Conference (TICTeC@Taipei) in Taipei on 12th September 2017. You can find out more information about the conference here: http://civictechfest.org/agenda
Abstract:
Most Open Data initiatives assume the provision of data by governments which will then be picked up and used by a variety of sectors for the good of all.
But for countries with opaque governments, or whose NGOs lack technical capacity, the promises of Open Data will fall far short of the reality.
This active research shows how adopting Open Data standards for government data helps civil society organizations collaborate in building usable Open Data sets for transparency, governance — and tools that increase participation by citizens.
And for those in places where government do not reliably release Open Data, discover how to source unstructured data by other means. Finally, Khairil discusses the contrasting impacts and uses of this approach in the two different environments of Malaysia and Myanmar.
Right to Information (RTI) - South Asian Regional Experiences - by Nalaka Gun...Nalaka Gunawardene
Right to Information (RTI): South Asian Experiences
Presentation by Nalaka Gunawardene, science writer and new media researcher, at the RTI awareness seminar for senior staff of the Parliament of Sri Lanka on 16 August 2016.
Sri Lanka’s Parliament passed the Right to Information (RTI) law on 24 June 2016. Over 15 years in the making, the RTI law represents a potential transformation across the whole government by opening up hitherto closed public information (with certain clearly specified exceptions related to national security, trade secrets, privacy and intellectual property, etc.).
This presentation introduces the concept of citizens’ right to demand and access public information held by the government, and traces the evolution of the concept from historical time. In fact, Indian Emperor Ashoka (who reigned from c. 268 to 232 Before Christ) was the first to grant his subjects the Right to Information (RTI), according to Indian RTI activist Venkatesh Nayak, Coordinator, Commonwealth Human Rights Initiative (CHRI). Ashoka had inscribed on rocks all over the Indian subcontinent his government’s policies, development programmes and his ideas on various social, economic and political issues -- including how religious co-existence.
Therefore, adopting an RTI law signifies upholding a great Ashokan tradition in Sri Lanka. The presentation looks at RTI good practices and implementation experiences in India, Nepal, Bangladesh, Pakistan and Maldives – all these South Asian countries passed an RTI law before Sri Lanka, and there is much that Sri Lanka can learn from them.
The presentation ends acknowledging the big challenges in implementing RTI in Sri Lanka – reorienting the entire public sector to change its mindset and practices to promote a culture of information sharing and transparent government.
Network structure of the state to become efficient and effective in brazilFernando Alcoforado
The document discusses the need for network organizational structure of the state in Brazil to make it more efficient and effective. It argues that the current structure is incompatible with modern needs and prevents integrated efforts across different levels of government. The proposed network structure would have the federal government at the center, coordinating actions between state and local governments, state enterprises, regional development agencies, and civil society. This integrated structure relying on information sharing could better promote simultaneous economic and social progress across Brazil.
Elected officials and others in a similar role know expecations from them are great. Here is primer on three key factors for understanding change for elected office holders.
This document discusses good governance, Digital Bangladesh, and the role of community radio. Digital Bangladesh aims to improve living standards through technology by empowering citizens, ensuring transparency, and establishing good governance. It seeks to bring public services to people using technology. Community radio can help establish Digital Bangladesh by educating and informing listeners about it, providing entertainment, and motivating adoption through formats like weekly news and magazine programs on Digital Bangladesh progress and monitoring/evaluation of supply and demand.
Since the first day of his Administration, President Barack Obama has made Open Government a high priority. The Memorandum on Transparency and Open Government was the first executive action to bear the President’s signature, and the President has pledged his Administration to work toward “an unprecedented level of openness in Government.”
Over the past two and a half years, Federal agencies have done a great deal to make government more transparent and more accessible, to provide people with information that they can use in their daily lives, to solicit public participation in government decision-making, and to collaborate with all sectors of the economy on new and innovative solutions. These Open Government efforts are now entering a new phase, as we collaborate with other countries in the global Open Government Partnership (OGP).
President Obama has emphasized three independent reasons to support Open Government:
1.Open Government promotes accountability, which can improve performance. In the words of Supreme Court Justice Louis Brandeis: “Sunlight is said to be the best of disinfectants.”
2. Transparency enables people to find information that they “can readily find and use.” For this reason, the President has asked agencies to “harness new technologies” and “solicit public feedback to identify information of greatest use to the public.”
3. In many domains, government should develop policies, rules, and plans with close reference to the knowledge, expertise, and perspectives of diverse members of the public. As the President has said, “[k]nowledge is widely dispersed in society, and public officials benefit from having access to that dispersed knowledge” and hence to “collective expertise and wisdom.”
As it developed a U.S. National Action Plan (“National Plan”), the Federal Government engaged in extensive consultations with external stakeholders, including a broad range of civil society groups and members of the private sector. It solicited input from the Administration’s own Open Government Working Group, comprised of senior-level representatives from executive branch departments and agencies. White House policymakers also engaged the public via a series of blog posts, requesting ideas about how to focus Open Government efforts on increasing public integrity, more effectively managing public resources, and improving public services. Responsive submissions were posted online.
This National Plan builds on, but does not replace, the Open Government Initiative inaugurated by the President’s Memorandum on Transparency and Open Government. The National Plan will briefly highlight what has been accomplished thus far and lay out some of our goals and plans for the future.
http://www.opengovpartnership.org/countries/united-states
The document discusses developing ICT strategy in Albania to increase transparency, accountability, and citizen engagement. It outlines:
- The objective to review and coordinate commitments for an information-based economy through coordinated execution of responsibilities.
- Examples of open government initiatives including publishing ministry expenses online and making property records digital.
- While local governments show willingness to develop e-governance, most still lack websites and staff dedicated to communications.
- Good practices using ICT at the local level include financial planning tools, e-services, and transforming governance through interactivity and online transactions. Further replication and standards are needed to speed digital transformation.
This document provides information about several cities and their policies regarding inclusive services. It summarizes data about cities like Johannesburg, Durban, Freetown, and Edmonton related to population demographics, education, politics, economics, and issues they face. It also describes some of the strategies and policies these cities have implemented related to areas like youth, drugs, housing, employment, women, seniors and disabilities to promote more inclusive services for their residents.
Important Political Accountability and Citizen Building effort of IDEG GHANAAmos Anyimadu
Operation of the Institute of Democratic Governance, Ghana. www.ideg.org https://www.facebook.com/IDEGGhana https://twitter.com/IDEGGhana
Led by Commonwelath Eminent Person Dr. Emmanuel Akwetey.
Proposal_Micro-system Societal Program in Nigeria_UNDESATayo Oyekunle
This document proposes establishing a social security system and electronic platforms in Nigeria to help eradicate corruption. It suggests creating a database with identifying information for every citizen and resident that can be accessed to verify identities and transactions. This would automate payroll, benefits, and pensions to reduce errors and fraud. Implementing a national identification system linked to other government agencies could improve efficiency, reduce identity theft and ghost workers, and increase tax revenue. The proposal argues this integrated electronic system is needed to modernize Nigeria's social services and support a transition to a digital economy with less cash-based corruption.
Municipal approaches to e-participation were explored in a South African study. The study identified 3 levels of municipal ICT maturity for public participation: 1) Basic ICT provides government services online but limited participation. 2) Medium ICT maturity uses websites and email for input on policies and issues. 3) High ICT maturity uses advanced technologies like social media, online polls and document drafting to generate discussion and get public feedback on municipal issues. The study recommends municipalities match their ICT participation methods to their appropriate level of technical capacity.
The Center for Technology in Government at the State University of New York at Albany developed this extraordinarily helpful guide providing eight essential elements that should be considered in crafting an agency's social media policies.
This document summarizes a report about Americans' use of government websites and online services. Some key findings include:
- 82% of internet users looked for information or completed a transaction on a government website in the past year. Common activities included looking up policies, services, downloading forms, and renewing licenses.
- 40% of online adults accessed government data and information online, such as how stimulus money was spent or the text of legislation.
- 31% of online adults get government information through social media platforms like blogs, social networks, email and videos.
- 23% of internet users participate in online debates about government policies.
So in summary, the document finds that Americans increasingly use government
The MS in Management Engineering program in the Philippines enhances the knowledge and skills of engineering graduates in technology and management perspectives. The 2-year program provides exposure to engineering management, operations engineering, optimization, and stochastic modelling. It requires recommendation letters, medical records, transcripts, certificates, and an entrance exam for admission. Graduates can work as managers in engineering firms, manufacturing plants, or colleges as professors, program heads, or department heads. Management engineering utilizes industrial engineering skills to develop efficient business processes and strategies through projects focused on quality improvement, management support, workflow, scheduling, organization, and decision making.
The document discusses an engineer's role in developing an understanding of an enterprise's business model using five principles: strategic analysis, business process analysis, business performance management, risk assessment, and continuous improvement. It provides details on each principle, including analyzing external forces, markets, core processes, products/services, customers, and key performance indicators. It also discusses assessing and managing risks. The overall aim is for the engineer to construct an integrated business model that identifies the enterprise's value proposition and opportunities to enhance performance and mitigate threats.
The document outlines a strategy to transform an organization's training department from a traditional function to a more strategic, performance-driven one aligned with organizational goals. It discusses shifting from measuring success based on training outputs to outcomes that improve job performance and business results. Key aspects of the new strategy include becoming an internal consultancy, facilitating organizational development, building team-based workforces, cultivating excellent customer service, and expanding knowledge management through e-learning and sharing best practices.
This document outlines a training roadmap with programs for different manager levels, including basic, supervisor, and executive levels. It lists core programs such as new employee orientation, performance management, and customer service skills that are required at all levels. It also lists optional workshops for skills development across different areas like communication, negotiation, finance, and time management.
The A.D.D.I.E. of Developing a Strategic Training RoadmapHenry John Nueva
Whatever size business you run, it is important to remember that learning is an ongoing experience. This applies as much to the upper management of the business as the employees.
It follows that training should also be a part of the company’s day to day business activities. Of course, employees who are motivated and keen to see the business succeed will often take new ideas that they come across during the course of their work, and will sometimes be in a position to make suggestions for improvement that can benefit the company’s bottom line. Check this out !
The document discusses measuring customer satisfaction. It defines customer satisfaction as a measure of how well a company's products and services meet or exceed customer expectations. It also discusses direct and indirect methods for obtaining customer feedback, including surveys, complaints, loyalty, and expectations. The key to customer satisfaction is understanding customer expectations and pinpointing specifically where a company may be failing to meet those expectations.
The document provides an overview of training and development techniques discussed in Chapter 8. It begins with orienting new employees and describing the basic training process. It then discusses various training methods like on-the-job training, apprenticeships, lectures, and computer-based training. It also covers managing organizational change and developing managers through techniques like job rotation, case studies, and executive coaching. The document aims to help the reader understand how to effectively train employees and lead organizational change.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
Right to Information (RTI) - South Asian Regional Experiences - by Nalaka Gun...Nalaka Gunawardene
Right to Information (RTI): South Asian Experiences
Presentation by Nalaka Gunawardene, science writer and new media researcher, at the RTI awareness seminar for senior staff of the Parliament of Sri Lanka on 16 August 2016.
Sri Lanka’s Parliament passed the Right to Information (RTI) law on 24 June 2016. Over 15 years in the making, the RTI law represents a potential transformation across the whole government by opening up hitherto closed public information (with certain clearly specified exceptions related to national security, trade secrets, privacy and intellectual property, etc.).
This presentation introduces the concept of citizens’ right to demand and access public information held by the government, and traces the evolution of the concept from historical time. In fact, Indian Emperor Ashoka (who reigned from c. 268 to 232 Before Christ) was the first to grant his subjects the Right to Information (RTI), according to Indian RTI activist Venkatesh Nayak, Coordinator, Commonwealth Human Rights Initiative (CHRI). Ashoka had inscribed on rocks all over the Indian subcontinent his government’s policies, development programmes and his ideas on various social, economic and political issues -- including how religious co-existence.
Therefore, adopting an RTI law signifies upholding a great Ashokan tradition in Sri Lanka. The presentation looks at RTI good practices and implementation experiences in India, Nepal, Bangladesh, Pakistan and Maldives – all these South Asian countries passed an RTI law before Sri Lanka, and there is much that Sri Lanka can learn from them.
The presentation ends acknowledging the big challenges in implementing RTI in Sri Lanka – reorienting the entire public sector to change its mindset and practices to promote a culture of information sharing and transparent government.
Network structure of the state to become efficient and effective in brazilFernando Alcoforado
The document discusses the need for network organizational structure of the state in Brazil to make it more efficient and effective. It argues that the current structure is incompatible with modern needs and prevents integrated efforts across different levels of government. The proposed network structure would have the federal government at the center, coordinating actions between state and local governments, state enterprises, regional development agencies, and civil society. This integrated structure relying on information sharing could better promote simultaneous economic and social progress across Brazil.
Elected officials and others in a similar role know expecations from them are great. Here is primer on three key factors for understanding change for elected office holders.
This document discusses good governance, Digital Bangladesh, and the role of community radio. Digital Bangladesh aims to improve living standards through technology by empowering citizens, ensuring transparency, and establishing good governance. It seeks to bring public services to people using technology. Community radio can help establish Digital Bangladesh by educating and informing listeners about it, providing entertainment, and motivating adoption through formats like weekly news and magazine programs on Digital Bangladesh progress and monitoring/evaluation of supply and demand.
Since the first day of his Administration, President Barack Obama has made Open Government a high priority. The Memorandum on Transparency and Open Government was the first executive action to bear the President’s signature, and the President has pledged his Administration to work toward “an unprecedented level of openness in Government.”
Over the past two and a half years, Federal agencies have done a great deal to make government more transparent and more accessible, to provide people with information that they can use in their daily lives, to solicit public participation in government decision-making, and to collaborate with all sectors of the economy on new and innovative solutions. These Open Government efforts are now entering a new phase, as we collaborate with other countries in the global Open Government Partnership (OGP).
President Obama has emphasized three independent reasons to support Open Government:
1.Open Government promotes accountability, which can improve performance. In the words of Supreme Court Justice Louis Brandeis: “Sunlight is said to be the best of disinfectants.”
2. Transparency enables people to find information that they “can readily find and use.” For this reason, the President has asked agencies to “harness new technologies” and “solicit public feedback to identify information of greatest use to the public.”
3. In many domains, government should develop policies, rules, and plans with close reference to the knowledge, expertise, and perspectives of diverse members of the public. As the President has said, “[k]nowledge is widely dispersed in society, and public officials benefit from having access to that dispersed knowledge” and hence to “collective expertise and wisdom.”
As it developed a U.S. National Action Plan (“National Plan”), the Federal Government engaged in extensive consultations with external stakeholders, including a broad range of civil society groups and members of the private sector. It solicited input from the Administration’s own Open Government Working Group, comprised of senior-level representatives from executive branch departments and agencies. White House policymakers also engaged the public via a series of blog posts, requesting ideas about how to focus Open Government efforts on increasing public integrity, more effectively managing public resources, and improving public services. Responsive submissions were posted online.
This National Plan builds on, but does not replace, the Open Government Initiative inaugurated by the President’s Memorandum on Transparency and Open Government. The National Plan will briefly highlight what has been accomplished thus far and lay out some of our goals and plans for the future.
http://www.opengovpartnership.org/countries/united-states
The document discusses developing ICT strategy in Albania to increase transparency, accountability, and citizen engagement. It outlines:
- The objective to review and coordinate commitments for an information-based economy through coordinated execution of responsibilities.
- Examples of open government initiatives including publishing ministry expenses online and making property records digital.
- While local governments show willingness to develop e-governance, most still lack websites and staff dedicated to communications.
- Good practices using ICT at the local level include financial planning tools, e-services, and transforming governance through interactivity and online transactions. Further replication and standards are needed to speed digital transformation.
This document provides information about several cities and their policies regarding inclusive services. It summarizes data about cities like Johannesburg, Durban, Freetown, and Edmonton related to population demographics, education, politics, economics, and issues they face. It also describes some of the strategies and policies these cities have implemented related to areas like youth, drugs, housing, employment, women, seniors and disabilities to promote more inclusive services for their residents.
Important Political Accountability and Citizen Building effort of IDEG GHANAAmos Anyimadu
Operation of the Institute of Democratic Governance, Ghana. www.ideg.org https://www.facebook.com/IDEGGhana https://twitter.com/IDEGGhana
Led by Commonwelath Eminent Person Dr. Emmanuel Akwetey.
Proposal_Micro-system Societal Program in Nigeria_UNDESATayo Oyekunle
This document proposes establishing a social security system and electronic platforms in Nigeria to help eradicate corruption. It suggests creating a database with identifying information for every citizen and resident that can be accessed to verify identities and transactions. This would automate payroll, benefits, and pensions to reduce errors and fraud. Implementing a national identification system linked to other government agencies could improve efficiency, reduce identity theft and ghost workers, and increase tax revenue. The proposal argues this integrated electronic system is needed to modernize Nigeria's social services and support a transition to a digital economy with less cash-based corruption.
Municipal approaches to e-participation were explored in a South African study. The study identified 3 levels of municipal ICT maturity for public participation: 1) Basic ICT provides government services online but limited participation. 2) Medium ICT maturity uses websites and email for input on policies and issues. 3) High ICT maturity uses advanced technologies like social media, online polls and document drafting to generate discussion and get public feedback on municipal issues. The study recommends municipalities match their ICT participation methods to their appropriate level of technical capacity.
The Center for Technology in Government at the State University of New York at Albany developed this extraordinarily helpful guide providing eight essential elements that should be considered in crafting an agency's social media policies.
This document summarizes a report about Americans' use of government websites and online services. Some key findings include:
- 82% of internet users looked for information or completed a transaction on a government website in the past year. Common activities included looking up policies, services, downloading forms, and renewing licenses.
- 40% of online adults accessed government data and information online, such as how stimulus money was spent or the text of legislation.
- 31% of online adults get government information through social media platforms like blogs, social networks, email and videos.
- 23% of internet users participate in online debates about government policies.
So in summary, the document finds that Americans increasingly use government
The MS in Management Engineering program in the Philippines enhances the knowledge and skills of engineering graduates in technology and management perspectives. The 2-year program provides exposure to engineering management, operations engineering, optimization, and stochastic modelling. It requires recommendation letters, medical records, transcripts, certificates, and an entrance exam for admission. Graduates can work as managers in engineering firms, manufacturing plants, or colleges as professors, program heads, or department heads. Management engineering utilizes industrial engineering skills to develop efficient business processes and strategies through projects focused on quality improvement, management support, workflow, scheduling, organization, and decision making.
The document discusses an engineer's role in developing an understanding of an enterprise's business model using five principles: strategic analysis, business process analysis, business performance management, risk assessment, and continuous improvement. It provides details on each principle, including analyzing external forces, markets, core processes, products/services, customers, and key performance indicators. It also discusses assessing and managing risks. The overall aim is for the engineer to construct an integrated business model that identifies the enterprise's value proposition and opportunities to enhance performance and mitigate threats.
The document outlines a strategy to transform an organization's training department from a traditional function to a more strategic, performance-driven one aligned with organizational goals. It discusses shifting from measuring success based on training outputs to outcomes that improve job performance and business results. Key aspects of the new strategy include becoming an internal consultancy, facilitating organizational development, building team-based workforces, cultivating excellent customer service, and expanding knowledge management through e-learning and sharing best practices.
This document outlines a training roadmap with programs for different manager levels, including basic, supervisor, and executive levels. It lists core programs such as new employee orientation, performance management, and customer service skills that are required at all levels. It also lists optional workshops for skills development across different areas like communication, negotiation, finance, and time management.
The A.D.D.I.E. of Developing a Strategic Training RoadmapHenry John Nueva
Whatever size business you run, it is important to remember that learning is an ongoing experience. This applies as much to the upper management of the business as the employees.
It follows that training should also be a part of the company’s day to day business activities. Of course, employees who are motivated and keen to see the business succeed will often take new ideas that they come across during the course of their work, and will sometimes be in a position to make suggestions for improvement that can benefit the company’s bottom line. Check this out !
The document discusses measuring customer satisfaction. It defines customer satisfaction as a measure of how well a company's products and services meet or exceed customer expectations. It also discusses direct and indirect methods for obtaining customer feedback, including surveys, complaints, loyalty, and expectations. The key to customer satisfaction is understanding customer expectations and pinpointing specifically where a company may be failing to meet those expectations.
The document provides an overview of training and development techniques discussed in Chapter 8. It begins with orienting new employees and describing the basic training process. It then discusses various training methods like on-the-job training, apprenticeships, lectures, and computer-based training. It also covers managing organizational change and developing managers through techniques like job rotation, case studies, and executive coaching. The document aims to help the reader understand how to effectively train employees and lead organizational change.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
The e-government in Guatemala aims to improve access to public services and transparency through digital transformation. Key objectives include providing online services according to citizen needs, making government more accessible, and promoting inclusion through information and communication technologies. Major e-government projects implemented include establishing an e-signature standard, creating an open data website, and improving interoperability between public services. From 2004 to 2015, the number of online public services across ministries grew from 112 to over 800. However, fully realizing Guatemala's e-government potential still requires addressing challenges like strengthening legal frameworks, boosting infrastructure, and standardizing policies across all levels of government.
This document outlines Oluseun Onigbinde's presentation on identifying strategies for grassroots budget evaluation and reporting using BudgIT's work. It discusses BudgIT's use of public data through interactive and visual formats to increase transparency and accountability. It proposes connecting various accountability stakeholders like government agencies, the national assembly, civil society and citizens. It also addresses ensuring public access to and analysis of budget data, and using mobile technologies and tools to engage grassroots organizations in budget monitoring.
It is a community app that bridges the gap between citizens and state government officials/public institutions in Lagos.
It is a dual powerful mobile platform for communications, share views, chat, DM, upload videos, tag state government official fostering the relationship between citizenry and local government officials.
E-government, also known as e-governance, refers to the use of information and communication technologies by government agencies to improve access to government services and democratic processes. It aims to make government more efficient, transparent, and accountable. Key aspects of e-government include conducting transactions online between government agencies (G2G), citizens (G2C), businesses (G2B), and employees (G2E). Countries around the world have implemented e-government initiatives to varying degrees of success, with Estonia often cited as the global leader in digital governance.
Business Analysis: Montana Dept Health & Human ServicesKim Boggio
The document discusses business process analysis at the Montana Department of Public Health and Human Services (DPHHS). It outlines DPHHS's current IT infrastructure, including systems like CHIMES for eligibility and Medicaid management. It also discusses DPHHS goals of using IT to support programs, ensuring efficient and secure systems, and implementing an enterprise architecture. The document notes challenges around closing gaps between current and desired IT infrastructure and client services through strategies such as requirements analysis, budgeting, and cross-departmental integration.
DATA LITERACY:TARGETING SENIOR PUBLIC OFFICIALS IN NIGERIAISRAELOGUNTOLU
Data literacy is essential for senior public officials in Nigeria to make sound, data-driven decisions. As data and analytics become central to innovation, organizations that effectively use data will have a competitive advantage. The Nigerian government should adopt an open data initiative to make non-sensitive data publicly available online in reusable formats. This will promote transparency, accountability, and economic growth. Equipping officials with data literacy skills is important for executing government processes and implementing the open data initiative effectively. Requiring data literacy for senior positions will also encourage junior officials to develop these skills as they advance in their careers.
E-governance aims to simplify processes, increase transparency and accountability, and provide timely information to citizens. It uses information and communication technologies to connect government services across different levels and with citizens, businesses, and employees. The implementation of e-governance happens in four phases - information, interaction, transaction, and transformation - with each phase increasing citizen access and the complexity of services provided to move toward a fully integrated smart government. E-governance initiatives in India aim to address issues of access in rural areas and digital divides to ensure all citizens can access public services.
The Vision & Value of a Connected_GovernmentAllCloud
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This presentation contains definition, objectives, typology and models of e-governance. Besides it also depicted the present e-governance scenario in Bangladesh of different sectors such as private, banking and public sectors.
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
Change is everywhere. Technology has accelerated the change. Government needs to adapt its thinking and strategy to these new realities. This document is primer to decision makers to trigger their thinking in that direction. The future of Government is Open, Collaborative and Social.
The document summarizes South Sudan's digital engagement strategy. It outlines the country's vision to make ICT a driver of economic growth and development. Key points include establishing policies and regulations to liberalize the telecom market and expand infrastructure to rural areas. The strategy aims to facilitate access to communications services to generate jobs, alleviate poverty, and provide government services to citizens. It also discusses establishing various institutions like an ICT agency and regulatory authority to coordinate implementation and oversee the growing communications sector through public-private partnerships.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
E-governance, meaning ‘electronic governance’ is using information and communication technologies (ICTs) (such as Wide Area Networks, the Internet, and mobile computing) at various levels of the government and the public sector and beyond, for the purpose of enhancing governance. The application of ICT to transform the efficiency, effectiveness, transparency and accountability of exchange of information and transaction:
between Governments,
between Government agencies,
between Government and Citizens, and
between Government and businesses
Government Process Re-engineering using IT to simplify and make the government processes more efficient is critical for transformation to make the delivery of government services more effective across various government domains and therefore needs to be implemented by all Ministries/ Departments.
NATIONAL E-GOVERNANCE PLAN (NEGP)
negpThe National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP.
“Make all Government services accessible to the common man in his locality, through common service delivery outlets,and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man”
The Government approved the National e-Governance Plan (NeGP), comprising of 31 Mission Mode Projects (MMPs) and 8 components, on May 18, 2006.
Click the link to view the Official website for the National E-Governance Plan (NeGP)
E-GOVERNANCE INFRASTRUCTURE
Digital India
State Wide Area Network (SWAN): Under this Scheme, technical and financial assistance are being provided to the States/UTs for establishing SWANs to connect all State/UT Headquarters up to the Block level via District/ sub-Divisional Headquarters, in a vertical hierarchical structure with a minimum bandwidth capacity of 2 Mbps per link. Each of the State / UT can enhance the bandwidth up to 34 Mbps between SHQ and DHQ and upto 8 Mbps between DHQ and BHQ depending upon the utilization. Steps have been initiated to integrate all SWANs using the National Knowledge Network (NKN).State Service Delivery Gateway (SSDG): State Service Delivery Gateway (SSDG), is one of the core infrastructure pillars of the NeGP which would establish Electronic Service Delivery in all 35 States / UTs. This project aims to enhance the services provided to the citizens through Common Service Centers (CSCs) by carrying out the Implementation of the State Portal, State Service Delivery Gateway (SSDG) & Electronic Form application. It is envisaged that the common infrastructure (SWAN, SDC
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
UNPOG: Rationale in Transition from Governance to E-GovernanceDr Lendy Spires
The document discusses the transition from traditional governance models to e-governance and intersectoral governance (ISG) models. It describes how ISG frameworks involve collaboration between government, private sector, and civil society organizations. A 10-step process for ISG decision making is outlined. The document also discusses four stages of online service development for e-governance: emerging, enhanced, transactional, and connected. Major findings from the 2012 UN e-government survey are summarized, including improvements in Asia and Kazakhstan's advancement.
Unit-12 Saukaryam- ICT Project in Visakhapatnam Municipal Corporation, Andhra...vjkolaventy
The document discusses Project Saukaryam, an ICT project initiated by the Visakhapatnam Municipal Corporation in Andhra Pradesh, India. The project aims to provide online civic services to improve governance and citizen satisfaction. It established a website and city civic centers connected by a broadband network. Citizens can access services like certificates, utility connections, complaints, and payments online or at civic centers. The project was developed using a public-private partnership model to overcome funding constraints. While innovative, the project also faced some limitations.
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1. AND
Presenter:
HENRY JOHN NAGUN NUEVA - ECE
M.S. Management Engineering
2. I. Reinventing Government in the Information Age.
I. People’s Participation, Consensus Building and Transparency through
ICTs : Issues & Challenges for Governance in the Philippines .
III. Shaping Organization Form: Communication, Connection & Community.
IV. ICTs and Employment: the problem of Job Quality.
3. At the end of the presentation, we should be able to:
1. Understand the principle of e-Governance.
2. Understand reinvention as applied in the Government.
3. Determine valuable factors that would help in promoting
ICT in Government Systems.
4. Assemble materials requisite prior to ICT applications.
5. Describe & Provide recommendation on Industry’s Job Quality
4. “One of the most widespread and easiest applications in
e-government is ONLINE DISSEMINATION of
BASIC GOVERNMENT INFORMATION”
5. Government
Government refers to the legislators, administrators,
and arbitrators in the administrative bureaucracy who control
a state at a given time, and to the system of government by
which they are organized.
Government is the means by which state policy is enforced, as
well as the mechanism for determining the policy of the state.
A form of government, or form of state governance, refers to
the set of political institutions by which a government of a state
is organized.
6. MAIN MENU
THOROUGH DECISION
& PROGRAM
IMPLEMENTATION
DISCIPLINE
RESPONSIBILITY
7. RESPONSIBILITY
• Responsible in planning and gathering resources for government programs.
• Responsible leaders and citizens.
• Quick and quality performance prior to local & national governance.
• Government transparency and accountability.
8. DISCIPLINE
• Strong & strict individual and group compliance that offers great opportunity to
national intelligence.
• Collective idea bounded by the state policy and its jurisdiction which cannot be
separated by the law.
• National integrity and courage to uplift the quality of government system
both local and national charter.
9. THOROUGH DECISION & PROGRAM IMPLEMENTATION
• Centralize quality of information disseminated under the state of law.
• Product of qualitative study and dominant classic of favour and demand.
• Majority and general decision applicable providing benefits but not war.
10. •It will create and focus the work of management on a higher purpose .
•It will also embed the ethos of community and citizenship.
•Make direction setting bottom-up and outside-in.
•De-politicize decision making.
•It will also develop holistic performance measures.
11. Reinvention
A method or process from which an applicable system needs to
bring into use again by means of conducting, organizing,
planning and implementing productive projects or initiatives
executed by law, leaders of the law and people governed under
these law.
12. "ICT-enabled applications have much to offer information age reform
processes of decentralization, increased accountability, and
democratization in government, the capacity to improve democratic
processes by providing information to citizens and by allowing the voices of
citizens to be heard by each other and by politicians and public servants.”
Next>>
13. Efficiency Improvement
• Processesand procedures Modification to increase
quality Output.
• Application of Statistical Quality Control
• Implementation of Citizen’s Satisfaction surveys.
14. Decentralization
• Excellent Decision Assembly
• Knowledge in Corporate and/or Government Directives
• Uniformity of Policies and Regulations
15. Increase Performance & Resource Management
• Clear Policy Emphasis Development and Resource
Availability Alterations.
• Updated Employee and Management Training
• Updated government materials, equipments and facilities.
16. Ability in Marketization
• Excellent Market Strategy
• Knowledge in e-Commerce
• Excellent Planning and Organizational Strategy
17. Accountability
• Honest and True Government Service
• Service-oriented and prompt provision
• Courtesy and Ownership towards citizens concern.
19. Shaping National & Local Community
Organizations
via 3C’s
Communication, Connection & Community
20. SENDER
CHANNEL RECEIVER
Communication as applied in ICT is a major model of
disseminating symbols, characters, data & information
from which evaluated, implemented and monitored through
validated process.
Communication Technology is the most important aspect
when it comes to networks and security. Without this
element, system is useless.
21. This aspect is simply defined as a condition of being
connected. Control and limitations are inclusive components
that may vary in accordance to the management application
of such organization.
IMPORTANCE:
To be familiar, informed, updated and knowledgeable
in a workflow environment and alike.
22. The main reason why we need to create an organized, well-
oriented and transparent government is because of our
COMMUNITY, as categorized either a Geographic,
communities of Culture, or community Organizations.
24. • Radio Programs and Advertisements
• Television Programs, Advertisements and Public
& Foreign Affairs
• Telecommunications
• Networking and Web Interactions
25. • The use of ICTs are associated with new patterns
of job creation and job loss.
-Indications to put forward jobs could be lost through:
1. Automation
2. Obsolescence
3. Disintermediation
26. ICT replaces old tasks and occupations through
automation, such as the telephone switchboard
operator.
But the technologies also create new tasks and
occupations, such as Webpage designers or call-
centre workers or a variety of new
intermediaries .
27. •The creation of entirely new industries such as
the
1. Application software,
2. Computer Systems,
3. Micro-electronic products,
4. the GSM industries etc has brought about
new employment opportunities, which
employ a substantial number of people.
28. • BPO ( Business Processing Outsource )
- Call Center
- Virtual Assistance
- SEO (Search Engine Optimization)
- Remote Assistance
• CORPORATE AND BUSINESS ANALYST
• PROGRAMMERS, WEB DESIGNERS, GRAPHIC ARTISTS
• APPLICATION SOFTWARE CREATORS
29. • HEALTH TECHNICIANS
•SURVEILLANCE ADMINISTRATOR
• HIGH-END CLIMATOLOGIST and
WEATHER OBSERVERS
•FACTORY & FOOD PRODUCTION TECHNICIAN
•NETWORK & COMMUNICATIONS
ENGINEERS
30. •According to Cymbeline Refalda-Villamin,
A total of 4,670,824 telephone lines have been installed by various
carriers including PLDT, Globe, Smart, Islacom, Piltel, Digitel, and
others.
As of 2011, approximately 2,100,000 units of GSM phones including
WAP (Wireless Application Protocol) enabled were sold. WAP phones
can be used for emails and Internet access, making Philippines the text
messaging capital of the world.
In the ranking of worldwide Internet economy with regards to
competitiveness in Asian countries as of the current year, the
Philippines ranks 39th, followed by India (43rd) and Indonesia (45th).
Singapore ranks 2nd, followed by Australia (13th), Hongkong (14th), and
Japan (17th).
31. ICT or cyber parks continue to be established in the country–
1. Eastwood Cyber Park in Libis,
2. Quezon City and Northgate Cyber Zone in Filinvest, Alabang.
3. Fort Bonifacio Global City, BCDA ICT Zone, and Laguna Industrial Park
ICT Zone in Metro Manila
4. Cebu ICT Zone in Northern Visayas
5. Subic Cyber port in Zambales
6. Baguio city Economic Zone
32. Municipality / District Website .gov URL:
City Domain
Agno 1 Y N http://www.agno.pangasinan.info/
Alaminos City 1 Y Y http://www.alaminoscity.gov.ph/index.aspx
Anda 1 Y N http://www.andapangasinan.com/
Bani 1 Y Y http://www.bani.gov.ph/index2.htm
Bolinao 1 Y Y http://bolinao.gov.ph/home/
Burgos 1 N N
Dasol 1 N N
Infanta 1 N N
Mabini 1 Y Y http://www.mabini-pangasinan.gov.ph/
Sual 1 N N
Aguilar 2 N N
33. Municipality / District Website .gov URL:
City Domain
Basista 2 N N
Binmaley 2 Y N http://binmaleypangasinan.blogspot.com/
Bugallon 2 N N
Labrador 2 N N
Lingayen 2 Y Y
http://www.lingayen.gov.ph/
Mangatarem 2 N N
Urbiztondo 2 N N
Bayambang 3 Y Y http://www.bayambang.gov.ph/
Calasiao 3 Y N http://www.pinablincalasiao.com/
Malasiqui 3 Y Y http://malasiqui.gov.ph/
Mapandan 3 N N
34. Municipality / District Website .gov URL:
City Domain
San Carlos City 3 N N
Santa Barbara 3 Y Y http://www.stabarbara.gov.ph/
Dagupan City 4 Y Y http://www.dagupan.gov.ph/
Manaoag 4 Y Y http://www.manaoag.gov.ph/
Mangaldan 4 Y Y http://www.mangaldan.gov.ph/
San Fabian 4 N N
San Jacinto 4 N N
Alcala 5 N N
Bautista 5 N N
Binalonan 5 Y Y
http://www.binalonan.gov.ph
Laoac 5 N N
35. Municipality / District Website .gov URL:
City Domain
Pozorubbio 5 N N
Santo Tomas 5 N N
Sison 5 Y Y http://www.sisonlgu.gov.ph/
Urdaneta City 5 Y Y http://urdaneta-city.gov.ph/
Villasis 5 Y Y http://www.villasis.gov.ph/
Asingan 6 N N
Balungao 6 Y N http://www.balungao.org/
Natividad 6 N N
Rosales 6 Y N http://www.rosalespangasinan.com/
San Manuel 6 N N
San Nicolas 6 Y N http://www.lgu-sannicolas.com/
36. Municipality / District Website .gov URL:
City Domain
San Quintin 6 N N
Santa Maria 6 N N
Tayug 6 N N
Umingan 6 Y Y http://umingan.gov.ph/
37.
38. • To enabled e-society where citizens have access to technologies that
will provide quality education, efficient government service, greater
source of Livelihood and a better way of life.
•To develop Country as a World Class ICT Service Providers
•Provide Government Services to Stakeholders Online
•Create an enabling legal and regulatory environment
• Provide affordable internet access to all segments of the population
•Develop an IT enabled Workforce
39. According to the survey by Global Index / Meta Group
Research of 47 countries, the Filipinos are the top knowledge
workers of the world, followed by the Australians, Americans,
Canadians, and French. The Filipino IT professional is the
man of the hour. Undergoing only perhaps a week-long
software / hardware training course, IT companies in any part
of the world are willing to immediately hire and relocate him
and give him US$ 10,000 or Ph P 400,000 basic monthly
salary.
40. Aim to become Asia's knowledge centre in the 21st century
when at the moment, Singapore is perhaps already Asia's
knowledge centre, with Malaysia fast becoming another one.
We can see that detrimental factors including weak
infrastructure, terrorists problem and others do not prevent
the Philippines from transforming into a digital economy
and treading the threshold of globalization where in fact
Human resources is the Philippine vast capital.
41.
42. Presenter's Recommendation:
In order to implement ICT and enabling citizens to be better
informed, more involved and participative in local
governance;
1. Government should provide ICT educational and training
awareness accessibility to all citizens.
2. Create a local & national task force to monitor and
evaluate ICT progress in the Philippines
3. Government should implement, internet-enabled
government service applications such as Social Security,
Benefits, Community activities and other related >>>
43. communication medium guided by R.A. 8792 also known as
E-Commerce Act.
4. Government should disseminate central cyber community
in local & national areas for free to all citizens towards ICT
accessibility.
5. Government should create national directive and rules
pertaining to the execution of ICT Applications.