![CONNECT USERS WITH DATA
P O W E R F U L I N T E G R A T I O N L A Y E R
DRUID offers an organic integration with the most common core business applications. Ready made
connectors allow external or internal users to access virtually any data or document within your
enterprise system through their desired conversational channel.
RPA
EXTERNAL
USERS
WEB
INTERNAL
USERS
WEB
CRM
ERP
HRIS
BI
…
A P I C O N N E C T O R S
➢ MS Dynamics 365, Salesforce
➢ SAP, Charisma ERP, Charisma HCM
➢ Any REST / SOAP
➢ Any ODBC [SQL, ORACLE, MySQL]
➢ Office Build Doc [Word, Excel, PDF]
➢ Email [Send Grid, SMTP]
M U L T I C H A N N E L
I N T E R A C T I O N S
E M P L O Y E E S
P A R T N E R S
C U S T O M E R S
S U P P L I E R S
A V A I L A B L E C O N N E C T O R S
W I T H A L L B U S I N E S S A P P S](https://image.slidesharecdn.com/druiddeck-210716055008/75/Druid-deck-29-2048.jpg)
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Druid deck
- 1. UNLOCKING THE ENTERPRISEAUTOMATION WITH AI-DRIVEN VIRTUAL ASSISTANTS Horia Radoi International Presales at DRUID
- 2. MAJOR CHANGES INTHE IT LANDSCAPE DRUID is at the intersection of the three most important technological trends driven by the pandemic and its related economic impacts M A R K E T D R I V E R S HYPER AUTOMATION ANYWHERE OPERATIONS TOTAL EXPERIENCE New IT operating models will embrace remote operations for digital first, remote first; digitally enhanced physical spaces, and distributed business capabilities. By 2024, Gartner predicts 40 percent of organizations will blend virtual and physical experiences leading to increased workforce productivity and customer reach. A N Y W H E R E O P E R AT I O N S Anything that can be automated will be. By 2024, Garter says organizations will lower operational costs by 30 percent by combining hyperautomation technologies with redesigned operational processes. H Y P E R A U T O M AT I O N Organizations providing interaction, participation and advocacy between customers and employees directly on their preferred digital channels will outperform competitors by 25 percent in satisfaction metrics for both customer and employee experience. T O TA L E X P E R I E N C E
- 3. 2021 50% of enterpriseswill spend more money on chatbot development than on mobile apps. Gartner 2022 Banks can automate up to 90%, healthcare 73% of admin tasks. Business Insider Cost savings from the use of chatbots may hit over $8 billion. Juniper Research 2023 Chatbots can save banking, healthcare , retail sectors up to $11 billion annually. Business Insider AI DRIVEN CHATBOTS ARE KEY TO STAY AHEAD OF THE GAME 2024 The overall market size for chatbots worldwide will be over $6-7 billion. Reuters 30% of customer service costs can be reduced by AI-powered chatbot. Market Research 2025 95% of customer interactions will be managed through conversational AI. Gartner AI-based chatbots will become prevalent to automate contact centers. Research & Markets
- 4. WHAT IS DRUID DRUID isan AI-driven conversational technology designed for enterprise productivity. Developed on a no-code chatbot authoring platform, DRUID intelligent virtual assistants save time and money through conversational automation while boosting user experience. The power, simplicity and intelligence of our conversational technology lie in the revolutionary proprietary NLP engine that natively supports over 45 languages. Our native connector with UiPath Product Stack offers bi-directional communication between humans and machines. Pre-build connectors with third party technologies and main core systems enable businesses and humans reimagine what is possible with hyper-automated conversational AI. DRUID can be deployed either on the most secured cloud infrastructures, or can run entirely on client infrastructure, with no external AI providers allowed to interfere with sensitive data. HUMANIZED AUTOMATION
- 5. NLP ENGINE P RO P R I E T A R Y Get simp le, intelligent, an d contextu al an swers in more th an 4 5 lan g u ages UIPATH PRODUCT STACK N A T I V E C O N N E C T O R A d d conversation al A I cap ab ilities to th e in d u str y ’s first en d -to-en d hy p erau tomation p latform 1000+ TENANTS E N G A G E D C O M M U N I T Y Clou d in stan c es on all contin ents en su re tru st an d sec u rity to ou r customers and dev community 400%+ RETURN I N S T A N T B E N E F I T S Less th an 3 month s p ay b ac k in fin an c ial ser vic es, h ealth care, an d retail in d u stries. 500+ AI SKILLS V I R T U A L A S S I S T A N T S Dep loy 3 x -5 x faster with read y - made Apps specialized on roles an d in d u str y -sp ec ific p roc esses. 100+ PARTNERS G R O W I N G E C O S Y S T E M A ll over th e world an d strateg ic global alliances offer smooth imp lementation p roc ess. DRUIDAI.COM F I N D O U T M O R E WHY DRUID
- 6. NOW UIPATH RPABOTS CAN TALK G L O B A L A L L I A N C E W I T H U I P A T H DRUID brings conversational capabilities to RPA bots, adds enhanced cognitive services and simplifies the completion of tasks. Trigger robots, get feedback and ask for statistics directly from your preferred digital channel in a natural, human-like manner. T R I G G E R R O B O T S D I R E C T L Y F R O M C H A T G E T H U M A N F E E D B A C K D U R I N G R P A P R O C E S S A S K F O R S TAT I S T I C S F R O M U I P A T H O R C H E S T R A T O R
- 7. UIPATH HYPERAUTOMATION STACK GL O B A L A L L I A N C E W I T H U I P A T H DRUID is part of the UiPath hyperautomation technology stack. You can easily become a fully automated enterprise with 100s of customer driven capabilities and AI conversational skills PROCESS MINING ➢ Action Center & Robot Integration ➢ SAP Extraction ➢ SAP Connector for Order-to-cash ➢ Scalability & Performance AUTOMATION HUB ➢ Open API ➢ Citizen developer support TASK CAPTURE ➢ Enhanced Automation Hub Integration ➢ In-apps tips ➢ More deployment options (MSI) ➢ Speed improvements0 D I S C O V E R STUDIO FAMILY ➢ Sign in and first run experience ➢ Modern UI Automation ➢ Unified Recorder ➢ Share Project and Templates ➢ Enhanced Governance STUDIO ➢ UiPath Data Service Support ➢ Object Repository STUDIOX ➢ Native support for PowerPoint ➢ Support for Gmail and Exchange email ➢ Dedicated SAP activities ➢ Support for secure entry of passwords STUDIO PRO ➢ Test Activity Coverage panel ➢ Synthetic Text Data Generator Activity ➢ Postman v2 ➢ C# Support DOCUMENT UNDERSTANDING ➢ AI-based Classification ➢ Classification Station ➢ Automatic model retraining ➢ Deploy your own document models with UiPath AI Center ➢ Improved recognition for both standard text and handwriting B U I L D ORCHESTRATOR ➢ New User Experience ➢ Personal Workspace Management ➢ Simple robot connection via sign-in ➢ Unattended decoupling ➢ Modern Folder and Modern Unattended Robot Enhancements AI CENTER ➢ On-premises – single node ➢ On-premises – multi node ➢ Integration with Data Manager TEST MANAGER ➢ Enhanced manual testing ➢ Support for custom fields and attachments ➢ Microsoft Azure Devops connector ➢ Xray connector for Jira ➢ SAP Soluion Manager integration ➢ SAP Fiori support DATA SERVICE – NEW ➢ Centrally model, manage, and store business and transactional data INSIGHTS ➢ Improved Dashboard Management ➢ Custom Table Monitoring ➢ Custom Table Management M A N A G E ATTENDED ROBOTS ➢ Picture in Picture mode ➢ Enhanced desktop triggers UNATTENDED ROBOTS ➢ Robot Auto Scaling solution ➢ Improved IT Automation activities including AWS, Azure, Citrix NATIVE INTEGRATIONS ➢ New terminal activity ➢ Genesys Cloud ➢ Twilio ➢ Workday ➢ SAP Successfactors ➢ Amazon Connect ➢ Amazon Comprend ➢ Smartsheet ➢ Jira ➢ Docusign ➢ Adobe Sign ➢ Alteryx ➢ Marketo R U N ASSISTANT ➢ Simplified login & first run experience ➢ Quickly search and browse automations ➢ Easily organize and group automations ➢ Store automations in personal folders ➢ Customize input arguments for each automation ➢ Notifications for alerts on automations APPS – NEW ➢ The power of automation combined with the ease of low code ACTION CENTER ➢ New user experience available on premises ➢ Trigger unattended automations requiring business input ➢ Out-of-the box setup or Validation Station ➢ UiPath Process Mining integration ➢ Dynamic task assignment CHATBOTS (DRUID) – NEW ➢ Chatbots that easily interact with UiPath Robots bringing together RPA and conversational AI. E N G A G E
- 8. PREFERRED CHANNEL WHY DOES THISMATTER? G L O B A L A L L I A N C E W I T H U I P A T H DRUID conversational AI opens a flywheel to additional automation consumption – flexible & limitless ingestion of automation requests, driving robot consumption TODAY AUTOMATION CUSTOMERS (EXTERNAL AND INTERNAL USERS) ONE AUTOMATED PAYROLL INTO REQUEST PROCESS 40+ out of the box skillsets for handling requests Payroll Info Requests Benefits Confirmation Change of Address Requests WFH Requests Ability to add custom skillsets AUTOMATION CUSTOMERS (EXTERNAL AND INTERNAL USERS) TOMORROW HUNDREDS OF AUTOMATED HR PROCESSES PREFERRED CHANNEL 40+ out of the box skillsets for handling requests Payroll Info Requests Benefits Confirmation Change of Address Requests WFH Requests Ability to add custom skillsets HR PERSONA HR PERSONA
- 9. GET INSTANT BENEFITSWITH RPA INTEGRATION G L O B A L A L L I A N C E W I T H U I P A T H The unique UiPath connector allows various automations scenarios with huge impact on business outcomes. DRUID can enable automated conversations to serve as the front line to a customer call center for triage and call routing, or to increase employee efficiency by creating a simplified interface to complex business applications. No. of FTEs FTE Cost/YR Automation % Savings/YR 450 FTEs $55,000 20% $4.95 M 4730 FTEs $60,000 5% $14 M 340 FTEs $80,000 20% $5.4 M 385 FTEs $40,000 20% $2.3 M 680 FTEs $74,000 15% $7.5 M 680 FTEs $74,000 15% $7.5 M H R O P E R A T I O N S S U P P O R T S A L E S F I N A N C E M A N A G E M E N T
- 10. DRUID helps enterprisesboost internal productivity and acquire, engage and service their employees and customers through conversational AI automation. SOLVE BOTH CUSTOMER AND BUSINESS NEEDS IMPROVE CUSTOMER ACQUISITION REDUCE CHURN INCREASE REVENUE PER CUSTOMER REDUCE COST-TO-SERVE INCREASE EMPLOYEE SATISFACTION OMNICHANNEL EXPERIENCE Integrate channels with each other so customers receive consistent, intelligent answers SELF SERVICE HUB Enable internal and external users to complete tasks whenever and wherever they want, cost-efficiently REAL-TIME PERSONALIZATION Personalized offers based on the customer context and needs to offer a differentiated experience PREDICTIVE SALES LEADS Score users’ likelihood of converting based on data, enabling sales to prioritise leads CONVERSATIONAL AUTOMATION Eliminate repetitive tasks and focus employee on value added activities B U S I N E S S O U T C O M E S
- 11. DRUID JUST WORKS AU T O M A T E E V E R Y P R O C E S S DRUID adds a bi-directional conversational layer between humans and any automated process. Empower your employees with their own virtual assistant and multiply the benefits with collaborative tools like MS Teams, Slack, Jira, WhatsApp, or your preferred digital channel. H U M A N R E S O U R C E S Equipment management VPN/Remote access Collaborative tools Business continuity Self diagnosis features Register & handle: tickets, service requests , issues, FAQs Procurement Status Reports Surveys Training FAQ Escalations H E L P D E S K S U P P O R T HR Admin/Self Service On/Off-boarding Career management Recruiting Training Comp and Ben HR FAQs Approvals Reports Remote work HSS policies Surveys Performance Management T&E registration L E G A L Employment contracts Electronic signature Commercial contracts Force majeure impact Force majeure subsidies Knowledgebase integration Terms and Conditions Request for Assistance Reports Surveys Training FAQ Issue Routing CAPEX/OPEX/expense approvals Electronic signature Contract management Custom reports T&E Management Reports Surveys Training FAQ A/P status A/R status Invoice/Bill Status Budget’s availability M A N A G E M E N T / F I N A N C E S A L E S CRM 360 Supplier 360 Product 360 Custom reports Contract management Lead generation Campaigns KPIs and Bonus calculation Reports Performance Management Product Information Campaign request Partner/Rep identification
- 12. FINANCIAL SERVICES I N DU S T R Y U S E C A S E DRUID offers 500+ process-oriented conversational AI skills. Used by pre-trained, specialized virtual assistants, these skills are ready to be deployed in production 3x -5x faster than any other option.
- 13. C U ST O M E R O N B O A R D I N G C U S T O M E R S E R V I C E ➢ FAQ ➢ LOAN ORIGINATION ➢ KYC RETAIL/CORPORATE ➢ CREDIT DEFERRAL ➢ FAQ ➢ MY TASKS ➢ CONCIERGE (EXTERNAL AND INTERNAL USERS) ➢ CUSTOMER 360 ➢ PERSONAL DATA UPDATES ➢ MY TASKS FINANCIAL SERVICES I N D U S T R Y U S E C A S E DRUID offers ready-made apps connected with UiPath AI Center to target conversational automation on main FIS processes. Dozens of conversational AI skills are ready to be launch in production or can be further customized, based on your specific needs. M Y A C C O U N T F R O N T D E S K A S S I S TA N T C R E D I T D E F E R R A L ➢ LEAD CAPTURING ➢ PRODUCT INFORMATION ➢ OFFERING/CALCULATOR ➢ KYC RETAIL/CORPORATE ➢ AGENT LIVE CHAT ➢ ACCOUNT OPENING ➢ ELECTRONIC SIGNATURE ➢ DOCUMENT BUILDER ➢ FAQ ➢ CONTACT CENTER INTEGRATION ➢ TICKET MANAGEMENT ➢ DOCUMENT GENERATION ➢ LIVE CHAT ➢ PERSONAL DATA UPDATES 1 5 %-30% increase in s ign ed co ntracts . 9 7 % d ecreas e in time to p roces s cu stomer req u est. 4 5 % -6 0 % d ecreas e in time to s er ve cu stomers . 1 0 % -2 5 % d ecreas e in op eration al costs . 3 0 % -4 5 % faster time to valu e.
- 14. VALUE ENGINEERING F IN A N C I A L S E R V I C E S U S E C A S E The total economic impact in one major bank 430% ROI <3 MONT HS PAYBACK TOTAL ANNUAL COST SAVINGS: $2.69M $901K Customer Service $549K Credit deferral $235K Help Desk HR Admin $231K for loan deferrals and 500,000 messages in fully automated qualification process. 7 0 , 0 0 0 S E S S I O N S and 50,000 docs generated for employee’s customer view via the help desk chatbot. 1 , 2 0 0 , 0 0 0 M E S S A G E S and 1,900,000 messages automated with HR Admin virtual assistant. 1 3 , 0 0 0 W F H R E Q U E S T S Internal citizen developers and IT department deployed new virtual assistants and new functionalities on as-needed basis. Eliminate repetitive tasks, allow staff to focus on added-value activities and offset workload in back-office teams. Quick and intelligent answers, and 24/7 availability offers higher customer engagement and satisfaction. +190k HOURS SAV ED We have discovered a very easily configurable and flexible platform, translated in fast implementation time. Over 10,000 employees of the bank and subsidiaries interact today much easier with all our administrative support departments through the chatbots configured on the DRUID platform. We decided to use DRUID in configuring other chatbots that will support both internal operational processes as well as the interaction with our customers. B U S I N E S S I M PA C T P R O C E S S I M PA C T $762K My Account
- 15. SKILL: LOAN ORIGINATION IN D U S T R Y U S E C A S E Close cooperation between DRUID chatbots and UiPath robots enable real-time personalized offers, based on the customer context and needs, provides differentiated experience for your customers, and improved customer acquisition rate for your organization.
- 16. SKILL: CONTACT CENTER IN D U S T R Y U S E C A S E Contact center agent gets hands-on support from chatbots and robots. The solution dramatically reduce cost-to-serve your customers, and improve both customers and back-office agents’ satisfaction
- 17. It was reallycool! We managed to have a customer facing chatbot for loan installment deferral live in just three days from request! N I C O L A E D O C A O T P B A N K P R O J E C T M A N A G E M E N T D I R E C T O R The volume of loan instalments deferral requests has triple due to COVID-19 situation. DRUID allowed us to respond promptly and to offload back-office agents. The processing time decreases from 10 minutes to 20 seconds. The deployment of DRUID virtual assistants has significantly impacted the capture of new prospects and sales opportunities. WHAT OUR CUSTOMERS ARE SAYING T E S T I M O N I A L S C O S M I N B R A N C H E B C R L E A S I N G I F N H E A D O F I T D E P A R T M E N T G A B I M O C A N B A N C A T R A N S I L V A N I A D I G I T A L T E C H N O L O G Y & I N N O V A T I O N D I R E C T O R
- 18. HUMAN RESOURCES P R OC E S S U S E C A S E DRUID offers 500+ process-oriented conversational AI skills. Used by pre-trained, specialized virtual assistants, these skills are ready to be deployed in production 3x -5x faster than any other option.
- 19. S E LF - S E R V I C E / H R A D M I N TA L E N T M A N A G E M E N T ➢ FAQ COMP & BEN ➢ INSURANCE PROVIDERS ➢ HEALTH CLAIM ➢ RETIREMENT BENEFITS ➢ REWARDS & RECOGNITION ➢ PRESCREENING ➢ ONBOARDING BEFORE EMPLOYMENT ➢ ONBOARDING AFTER EMPLOYMENT ➢ OFFBOARDING ➢ RECRUITMENT PROCESS MANAGEMENT HUMAN RESOURCES P R O C E S S U S E C A S E DRUID offers ready-made apps connected with UiPath AI Center to target conversational automation on main HR Admin and Human Capital Management processes. Dozens of conversational skills are ready to be deployed immediately, or can be further customized based on your specific needs. R E C R U I T M E N T C O M P E N S AT I O N A N D B E N E F I T S ➢ PAYROLL ➢ TIMESHEETS ➢ ACCOUNT 360 ➢ FAQ/INTERNAL BUSINESS REGULATIONS ➢ CERTIFICATES ➢ LEAVE REQUESTS ➢ UPDATE PERSONAL DATA ➢ WORK FROM HOME ➢ FAQ TALENT MANAGEMENT ➢ PERFORMANCE MANAGEMENT ➢ APPRAISAL ➢ TRAINING 3 5 %-60% reduction in HR ad m in istrative tim e. 3 0 % -4 5 % d ecreas e in time to h ire. 1 0 % -2 5 % in creas e in emp loyee s atisfaction . 1 5 % -3 0 % imp rovement in staff p rod u ctivity.
- 20. and 50k leaverequests, 75k WFH requests, and 35k certificates generated through DRUID. 3 , 5 0 0 , 0 0 0 M E S S A G E S VALUE ENGINEERING H U M A N R E S O U R C E S U S E C A S E 428% ROI <3 MONT HS PAYBACK TOTAL ANNUAL COST SAVINGS: $917K saved through DRUID OCR, AI Center and Document Understanding automation. 7 5 % O N B O A R D I N G T I M E scheduled for interviews, and additional 30% savings in time allocated to sourcing activities. x 3 M O R E C A N D I D AT E S Boost employee engagement and satisfaction through self service and instant access to HR documents. Speed up the recruitment process and access new pool of candidates enable managers to focus on interviews and value added activities. Increase HR team productivity and offset back-office workload by fully automated FAQs and integration with HRIS applications. +50k HOURS SAV ED The operating speed in our stores is intense. The ideea was born from the need to reduce as much as possible the time allocated to HR administrative tasks and to transform the back office of the operational recruitment process to a simple push of a button. Through this conversational interface, the stores managers have gained time to dedicate to customers, their teams and quality interactions with candidates. B U S I N E S S I M PA C T P R O C E S S I M PA C T $312K HR Admin & Self Service $308K Recruitment & Onboarding $297K Talent Management Th e total econ omic imp ac t in on e of th e TO P 3 E u rop ean retailers
- 21. DRUID takes overall routine activities from the recruitment department. A scenario that we can solve today is the real-time contract generation of guests by simply taking a picture from the ID. The contracts are pre-filled instantly, ready for signature at the end of the show. D I A N A S T O I C A P R O F I R O M F O O D H R D I R E C T O R Store managers were doing a lot of manual activities like employment offers, candidate details, or labor contracts in 3 different systems. Seeing the benefits provided by DRUID and UiPath, we decided to expand the solution and automate other activities in which a store manager is currently involved. Today, Carrefour’s human resources are entering a whole new era: no paperwork, no wasted time with tasks that do not bring real value to operational managers, with much simplified automated processes and extremely easy-to-use systems. WHAT OUR CUSTOMERS ARE SAYING T E S T I M O N I A L S R A L U C A A L E X A N D R U C A R R E F O U R E M P L O Y E R B R A N D I N G M A N A G E R C R I S T I A N P O P E S C U P R O T V H R D I R E C T O R
- 22. A LITTLE BIT OFHISTORY In 2018, after 25 years of building the most successful business application suite in CEE, Liviu Drăgan, one of the pioneers of the IT software industry in Eastern Europe, creates a team of experienced developers and business consultants to efficiently use AI and Machine Learning technology to answer a growing need for employees and clients everywhere - the need for self-service, speed and autonomy. This is how the DRUID adventure begins. L E A R N M O R E $5,8MLN F U N D S R A I S E D S O FA R +50 E N T E R P R I S E C U S TO M E RS +10X P R OJ E C T E D G R OW T H
- 23. TRUSTED BY LEADING COMPANIES WORLDWIDE M AI N C U S T O M E R S Today, the world’s leading companies trust us to deliver faster ROI and outcomes with conversational RPAs, as we continually evolve and scale to meet each customer’s unique needs. We’re honored to work with these top brands to not only drive revenue and profit, but also enhance the customer experience.
- 24. GLOBAL ALLIANCES S T RA T E G I C P A R T N E R S H I P S Multi-territory agreements with BIG 4 and large technology and consultancy companies instill DRUID conversational technology in complex hyper-automations projects in various use cases, across all industries. Rigorous trainings and certifications on DRUID configuration and implementation methodology ensure the highest level of expertise in conversational automations.
- 25. WORLD-CLASS PARTNERS AROUNDTHE GLOBE Our partner ecosystem shares DRUID’s vision to help you deliver on your digital transformation agenda with conversational hyper-automation, improved digital customer experience and increased business outcomes. AMERICAS EMEA APAC G R O W I N G P A R T N E R E C O S Y S T E M
- 26. ENTERPRISE PRIORITIES STAYTHE SAME DRUID helps enterprises boost productivity and acquire, engage and service their employees and customers with AI-driven virtual assistants across multiple digital channels. INCREASE REVENUES AND LOWER COSTS IMPROVE CUSTOMER SATISFACTION / UX INCREASE EMPLOYEE PRODUCTIVITY REDUCE TIME TO VALUE
- 27. WHAT DRUID CANDO K E Y F E A T U R E S DRUID is a fully featured Conversational AI Platform designed to serve Enterprises in their journey to improve customer interactions at all touchpoints, with more contextual and personalized conversations in natural, human-like interactions. D E L I V E R R E P O R T S R O U T E T O H U M A N R E P LY T O Q U E S T I O N S T R A C K S M A R T TA S K S S E N D N O T I F I C AT I O N S F I L L I N F O R M S
- 28. MAIN DIFFERENTIATORS K EY S E L L I N G P O I N T S All digital assistants are chatbots. Not all chatbots are digital assistants. Druid is a digital enterprise assistant that can use natural language to accept and take action on virtually any data or document request within an enterprise’s technology ecosystem. Proprietary NLU technology offers unparalleled conversational experience, with simple, intelligent, and contextual answers in more than 45 languages. Designed for enterprise productivity needs, high scalability, hyper-personalized deployments and mobile-first approach. Enterprise-grade privacy & security Any deployment scenario and enterprise-grade security already trusted by leading companies around the globe. Self-service & speed No code authoring platform and hundreds of out-of-the-box conversational skills allow complete rollout in weeks at a fraction of costs. UiPath integration: now robots can talk Award-winning UiPath connector can trigger both attended and unattended robots in complex conversational automations. OPEN API architecture armored with prebuilt connectors with all major core business systems facilitates launch in production in days.
- 29. CONNECT USERS WITHDATA P O W E R F U L I N T E G R A T I O N L A Y E R DRUID offers an organic integration with the most common core business applications. Ready made connectors allow external or internal users to access virtually any data or document within your enterprise system through their desired conversational channel. RPA EXTERNAL USERS WEB INTERNAL USERS WEB CRM ERP HRIS BI … A P I C O N N E C T O R S ➢ MS Dynamics 365, Salesforce ➢ SAP, Charisma ERP, Charisma HCM ➢ Any REST / SOAP ➢ Any ODBC [SQL, ORACLE, MySQL] ➢ Office Build Doc [Word, Excel, PDF] ➢ Email [Send Grid, SMTP] M U L T I C H A N N E L I N T E R A C T I O N S E M P L O Y E E S P A R T N E R S C U S T O M E R S S U P P L I E R S A V A I L A B L E C O N N E C T O R S W I T H A L L B U S I N E S S A P P S
- 30. TECHNOLOGICAL INTEGRATIONS E ND 2 E N D A U T O M A T I O N S The OPEN API architecture allows DRUID to act as an AI-driven conversational HUB, pre-integrated with dozens of third-party technologies ready to be deployed in various automation scenarios. You can also easily integrate any other preferred technology, in no time. enable DRUID AI powered chatbots on WhatsApp channel enable real time machine translation in more than 100 languages electronic signature capabilities on documents through DRUID chatbots extended LiveID and electronic signature capabilities through DRUID chatbots enable conversational digital on-boarding and origination processes enable service-first CRM through DRUID AI powered chatbots enable collaborative software development through DRUID chatbots manage enterprise digital workflows through DRUID chatbots enable omnichannel cloud contact center through DRUID chatbots enable customer service technology for Financial Sector through DRUID chatbots empower leading financial software solution with DRUID chatbots enable engaging online events that people love with DRUID chatbots
- 31. SAME CODE. ANYDEPLOYMENT SCENARIO E N T E R P R I S E - G R A D E S E C U R I T Y DRUID can be deployed either on the most secured cloud infrastructures, or onto specific services and locations, as well as into a hybrid deployment, with the chatbot running in cloud, securely connected with the on-premise systems. T H I R D - P A R T Y T E S T E D I N T H E M O S T C H A L L E N G I N G E N V I R O N M E N T S E N J O Y N A T I V E C O M P L I A N C E W I T H M O S T D A T A S E C U R I T Y A N D P R I V A C Y R E G U L A T I O N S C LO U D Choose cloud deployment for fast time to value, scalability and flexibility. H Y B R I D Offload just insensitive data to cloud servers to reduce processing costs. O N P R E M I S E No external AI providers are allowed to interfere with your data.
- 32. DRUID vs DEVELOPINGYOUR OWN CHATBOT W H A T D O Y O U W A N T T O A C H I E V E ? DRUID helps you to deploy intelligent virtual assistants across different use cases for a diverse range of business challenges. If you need more than a simple, single-purpose chatbot, DRUID is here to help. DRUID allows constant enhancements - either through updating existing conversations or further integrations B E T T E R T I M E T O VA L U E Adoption rate cannot be known from the beginning and therefore flexibility and fast deployment are key FA S T E R C O N F I G U R AT I O N Configurations and updates can be done by business users leaving developers to tend to technical problems L E S S R E S O U R C E S
- 33. Get in touch linkedin.com/company/druidplatform twitter.com/druidplatform HoriaRadoi International Presales US: +1 (800) 793.DRUID +(40) 761 600 607 horia@druidai.com linkedin.com/in/hradoi