.UiPath Chatbots bring together RPA and conversational AI to modernize your enterprise operations and delight your customers. The AI-powered RPA platform and the Druid no-code chatbot authoring platform allow businesses to fulfill the customer requests end-to-end making it suitable for all industries and roles.
We’ve made it so easy to automate conversational processes, it just might leave you speechless
Leveraging the Power of Conversational AI for ITSMkore.ai
Key Takeaways:
1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management
2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI
3. How to quickly build your own ITSM chatbots using Kore.ai Platform unique capabilities
Watch the recorded webinar here https://info.kore.ai/how-to-leverage-conversational-ai-for-itsm
Boost Customer Experience with UiPath & AWS Contact Center AutomationDiana Gray, MBA
This session is for users that want to integrate AWS contact center capabilities with UiPath, both to learn the art of the possible and to implement immediately. Users will learn about currently available activity packs and integrations on both the AWS and UiPath sides, hearing directly from experts from each company.
In this session you will hear from UiPath and AWS experts on:
Using the Amazon Connect Native Integration activity pack and setting up a practical example
Setting up authentication and initial configuration on both the UiPath and AWS side
Triggering a UiPath job based on input received using both the Activity Pack and Connector
Setting up a simple solution incorporating Amazon Comprehend
Practical examples of additional workflow actions integrated with both Connect, Comprehend, and other CCI capabilities
Prioritizing and selecting critical use cases to improve self-service and agent assistance
HyperHack 2023 Global Presentation - AMER Enablement_070623.pdfDianaGray10
📣 Join us for Are You AI-Powered Project Informed? HyperHack 2023 Enablement Session 2 with experts from UiPath and UiPath MVPs to talk to you about the upcoming HyperHack and information to inform you on UiPath AI-Powered Solutions.
👉 Agenda
In this session, you'll get a detailed insight into:
• Introduction to HyperHack 2023
• What is a hackathon and how to participate?
• Overview of rules and categories
• Demos of AI-Powered Automation Solutions
• Judging criteria and prizes
• Submission guidelines and deadlines
• Tips on identifying your use case
• Tips on how to present and demonstrate your idea or project.
What's Next? Ongoing help and support from MVPs, and UiPath Forum.
Speakers:
Joe Edwards, Senior Product Marketing Manager @UiPath
KJ Fenton, Technical Enablement Manager @UiPath
Dhruv Patel, Senior Sales Engineer @ UiPath
Ashritha Kallu, RPA Developer @UiPath
Melody He, Solution Architect @UiPath
Tracy Dixon, Operational Excellence and UiPath Partner Lead, along with 4x UiPath MVP
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
An Overview of Robotic Process Automation (RPA)ARJUN S MEDA
An overview of Robotic Process Automation (RPA) prepared for the Meetup group 'Robotic Process Automation & IntelligentAutomation-Bengaluru' on Jan 5th 2019.
This presentation is co-created by Arjun S Meda and Kapil Kathuria
Links to get started with RPA Tools:
UiPath: https://academy.uipath.com
Automation Anywhere: https://www.automationanywhereuniversity.com/
Workfusion: https://automationacademy.com/
The journey from traditional to conversational IVRkore.ai
Key Takeaways:
- Decrease call center costs through seamless integration and improved call resolution and deflection
- Achieve greater efficiency through improved agent utilization.
- Increase customer satisfaction – leading to improved customer loyalty and NPS scores
- Decrease time to serve per customer and serve more customers in less time
- Enable customer self-service and deliver consistent experiences across channels
- Reduce customer churn, improve brand perception, and handle volume spikes with ease
Watch the webinar - https://info.kore.ai/the-journey-from-traditional-ivr-to-conversational-ivr
In part two of our RPA webinar series Eric Liebross, Auxis Senior VP of Back Office Optimization, presents “Diving into RPA”. This presentation focuses on:
• How to effectively identify, evaluate and prioritize the RPA opportunities in your organization?
• Who are the major software vendor providers in the market? How do they compare?
• What are the new skills and capabilities needed to implement and support RPA?
• What are your deployment model options? - internally vs. robotics as a service
• How to embrace your workforce?
We hope you find the highlighted information in this presentation useful for your RPA initiatives.
View the live demo here: https://www.auxis.com/rpa-demo
Leveraging the Power of Conversational AI for ITSMkore.ai
Key Takeaways:
1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management
2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI
3. How to quickly build your own ITSM chatbots using Kore.ai Platform unique capabilities
Watch the recorded webinar here https://info.kore.ai/how-to-leverage-conversational-ai-for-itsm
Boost Customer Experience with UiPath & AWS Contact Center AutomationDiana Gray, MBA
This session is for users that want to integrate AWS contact center capabilities with UiPath, both to learn the art of the possible and to implement immediately. Users will learn about currently available activity packs and integrations on both the AWS and UiPath sides, hearing directly from experts from each company.
In this session you will hear from UiPath and AWS experts on:
Using the Amazon Connect Native Integration activity pack and setting up a practical example
Setting up authentication and initial configuration on both the UiPath and AWS side
Triggering a UiPath job based on input received using both the Activity Pack and Connector
Setting up a simple solution incorporating Amazon Comprehend
Practical examples of additional workflow actions integrated with both Connect, Comprehend, and other CCI capabilities
Prioritizing and selecting critical use cases to improve self-service and agent assistance
HyperHack 2023 Global Presentation - AMER Enablement_070623.pdfDianaGray10
📣 Join us for Are You AI-Powered Project Informed? HyperHack 2023 Enablement Session 2 with experts from UiPath and UiPath MVPs to talk to you about the upcoming HyperHack and information to inform you on UiPath AI-Powered Solutions.
👉 Agenda
In this session, you'll get a detailed insight into:
• Introduction to HyperHack 2023
• What is a hackathon and how to participate?
• Overview of rules and categories
• Demos of AI-Powered Automation Solutions
• Judging criteria and prizes
• Submission guidelines and deadlines
• Tips on identifying your use case
• Tips on how to present and demonstrate your idea or project.
What's Next? Ongoing help and support from MVPs, and UiPath Forum.
Speakers:
Joe Edwards, Senior Product Marketing Manager @UiPath
KJ Fenton, Technical Enablement Manager @UiPath
Dhruv Patel, Senior Sales Engineer @ UiPath
Ashritha Kallu, RPA Developer @UiPath
Melody He, Solution Architect @UiPath
Tracy Dixon, Operational Excellence and UiPath Partner Lead, along with 4x UiPath MVP
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
An Overview of Robotic Process Automation (RPA)ARJUN S MEDA
An overview of Robotic Process Automation (RPA) prepared for the Meetup group 'Robotic Process Automation & IntelligentAutomation-Bengaluru' on Jan 5th 2019.
This presentation is co-created by Arjun S Meda and Kapil Kathuria
Links to get started with RPA Tools:
UiPath: https://academy.uipath.com
Automation Anywhere: https://www.automationanywhereuniversity.com/
Workfusion: https://automationacademy.com/
The journey from traditional to conversational IVRkore.ai
Key Takeaways:
- Decrease call center costs through seamless integration and improved call resolution and deflection
- Achieve greater efficiency through improved agent utilization.
- Increase customer satisfaction – leading to improved customer loyalty and NPS scores
- Decrease time to serve per customer and serve more customers in less time
- Enable customer self-service and deliver consistent experiences across channels
- Reduce customer churn, improve brand perception, and handle volume spikes with ease
Watch the webinar - https://info.kore.ai/the-journey-from-traditional-ivr-to-conversational-ivr
In part two of our RPA webinar series Eric Liebross, Auxis Senior VP of Back Office Optimization, presents “Diving into RPA”. This presentation focuses on:
• How to effectively identify, evaluate and prioritize the RPA opportunities in your organization?
• Who are the major software vendor providers in the market? How do they compare?
• What are the new skills and capabilities needed to implement and support RPA?
• What are your deployment model options? - internally vs. robotics as a service
• How to embrace your workforce?
We hope you find the highlighted information in this presentation useful for your RPA initiatives.
View the live demo here: https://www.auxis.com/rpa-demo
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
Conversational AI and Chatbot IntegrationsCristina Vidu
Conversational AI and Chatbots (or rather - and more extensively - Virtual Agents) offer great benefits, especially in combination with technologies like RPA or IDP. Corneliu Niculite (Presales Director - EMEA @DRUID AI) and Roman Tobler (CEO @Routinuum & UiPath MVP) are discussing Conversational AI and why Virtual Agents play a significant role in modern ways of working. Moreover, Corneliu will be displaying how to build a Workflow and showcase an Accounts Payable Use Case, integrating DRUID and UiPath Robots.
📙 Agenda:
The focus of our meetup is around the following areas - with a lot of room to discuss and share experiences:
- What is "Conversational AI" and why do we need Chatbots (Virtual Agents);
- Deep-Dive to a DRUID-UiPath Integration via an Accounts Payable Use Case;
- Discussion, Q&A
Speakers:
👨🏻💻 Corneliu Niculite, Presales Director - EMEA DRUID AI
👨🏼💻 Roman Tobler, UiPath MVP, Co-Founder & CEO Routinuum GmbH
This session streamed live on March 8, 2023, 16:00 PM CET.
Check out our upcoming events at: community.uipath.com
Contact us at: community@uipath.com
Achieving Business Transformation with UiPath RPACelonis
UiPath delivers the most advanced Enterprise RPA Platform, built for business and IT. As you strive to benefit from the opportunities of the “Automation First” era, your digital transformation can be accelerated here. And UiPath RPA is constantly adding new AI skills that can be applied to more complex use cases. Join Christian Berg, Director of AI Product Management, and Bella Liu, AI Partnership Lead to learn how UiPath RPA is enabling robots to address process automation end to end with new AI skills powered by Celonis.
Presenters:
Bella Liu, AI Partnership Lead, UiPath
Christian Berg, Director of AI Product Management, UiPath
RPA + AI = ?
RPA (Robotic Process Automation) + AI (Artificial Intelligence) = Intelligent Automation
Intelligent Automation is the combination of RPA and AI technologies. It integrates the capabilities of RPA, which automates rule-based, repetitive tasks, with AI technologies such as machine learning, natural language processing, computer vision, and cognitive automation. This combination allows automation systems to handle more complex, cognitive tasks, and make intelligent decisions.
By incorporating AI into RPA, Intelligent Automation enables bots to understand and interpret unstructured data, learn from patterns and examples, and interact more intelligently with humans and systems. It enhances the ability of bots to handle exceptions, adapt to new scenarios, and perform tasks that involve judgment, reasoning, or natural language understanding.
Intelligent Automation can be used to automate processes that involve unstructured data processing, sentiment analysis, document classification, virtual assistants, predictive analytics, and more. It brings together the efficiency and accuracy of RPA with the cognitive capabilities of AI, enabling organizations to achieve higher levels of automation, productivity, and intelligent decision-making.
Combining the Power of AI Chatbot with RPA for addressing challenges in Manuf...Arindam Sen
A case study on the INDIAN MANUFACTURER – DEALER NETWORK AND THE possible opportunity that AI CHATBOTS & RPA can bring to efficiently manage a vast distributed dealer network and handle dealer complaints, enquiries and effectively measure & forecast product demand
Automation and AI are empowering organizations to take their Digital Transformation to the next level. RPA, a catalyst for AI adoption, plays a central role in this evolution. Join me in this session for insights into UiPath’s Automation Platform.
How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
AI & Robotic Process Automation (RPA) to Digitally Transform Your EnvironmentCprime
This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
Robotic process automation aka software-based robotics emulates work that people do and is poised to change the way we work. Using this exciting technology, organizations can digitize and transform an array of business processes and functions.
Hyperautomation, the future of RPA, is trend number one on Gartner’s list of Top 10 Strategic Technology Trends for 2020. It starts with robotic process automation (RPA) at its core and expands automation capability with artificial intelligence (AI), process mining, analytics, and other advanced tools.
La RPA (Robotic Process Automation) et les chatbots côtoie depuis quelques temps la transformation digitale en entreprise et ses enjeux. Dans cette présentation je vous propose une étude de l'état du marché, les outils et les l'architecture de ces deux aspects innovants.
Be ready for hyperautomation with the UiPath RPA PlatformUiPath
Gartner has named hyperautomation the top strategic technology trend for 2020, defining hyperautomation as a combination of technologies used to enable more complex automations and augment human workers. RPA has emerged as the center of gravity for hyperautomation because of its simplicity and fast time to value. At UiPath, we’re preparing you for hyperautomation by creating an end-to-end automation platform that enables you to discover new automation opportunities, build more advanced automations with drag-and-drop AI, and measure how automation has impacted your business metrics. This presentation shows how RPA fits into an overall hyperautomation strategy and how the UiPath RPA platform supports you at every stage of the automation lifecycle.
Introduction to RPA_SummerSchool _ Welcome to the world of automation using U...Diana Gray, MBA
In this session we will provide you with the tools and information needed to go smoothly through our following 3 sessions. We will address the introduction into RPA and UiPath Studio technology.
Agenda:
- What is RPA
- Overview of the Platform
- Focus Task Capture/Orchestrator
- Real world use Cases
- Benefits of RPA
- Studio Overview
- Quick automation Demo (Calculator, Amazon)
- Homework: access the exercise pack for the demo used and automate
- Introduction to upcoming session 2,3,4 - give context
- Installing Studio from - --Community Automation Cloud
- Quick intro on how to the sign up for the community edition and install (Demo)
- Wrap up and prep for session 2 (installing studio and have it ready)
Automate CRM systems through APIs with the new UiPath Integration ServiceDiana Gray, MBA
This session is for users that want to natively integrate via APIs to read or write data to CRM systems as part of their automation initiatives.
In this session you will hear from UiPath experts on:
How to use the Integration Service and apply it in CRM use cases.
How to create a connection with a Connector and using that connection in Studio.
How connections work and how they relate to the Connector Activity Packs for both design time and the Robot runtime.
Robotic process automation (RPA) is a set of tools and processes that are designed to automate digital processes. We work with companies of all sizes in a variety of industries to help them improve inefficiencies, automate tedious tasks, and drive more value out of their processes.
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to the industry, and each one is suited for a specific type of use case — and as specific set of industries.
Start Your RPA Journey Today - https://www.tangentia.com/automation/rpa/
Dev Dives: Unlock AI-driven automation with semantic automation & communicati...Cristina Vidu
Leverage the intersection of AI, ML and automation to enable robots to analyze and understand communications including emails, tickets, notes and more.
By combining ML models or leveraging the latest developments in NLP from UiPath Communications Mining (formerly Re:infer), developers can build workflows that classify and extract structured data from messages, such as custom entities, and intent labels. This new source of structured data from communications unlocks AI-driven automation and expands automation into new areas.
This session is designed for Automation Developers that are interested in learning how to harness the capabilities of ML models within their UiPath RPA workflows to deliver automations that understand intent and can handle complex scenarios.
📕 During the session, we will cover:
Leveraging AI Center and Studio to build and deploy models
How you can combine models to address complex scenarios such as ITSM triaging
UiPath Communications Mining, what is it and how can it be leveraged for analysis and automation use cases
👨🏽💻 Speakers:
Dhruv Patel, Senior Sales Solution Architect @UiPath
Tom Golebiowski, UiPath Communications Mining Expert @UiPath
👉 Register for our upcoming Dev Dives Session 4: How to create user-friendly attended automations from beginning to end: http://bit.ly/Dev_Dives_EMEA_4
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
Conversational AI and Chatbot IntegrationsCristina Vidu
Conversational AI and Chatbots (or rather - and more extensively - Virtual Agents) offer great benefits, especially in combination with technologies like RPA or IDP. Corneliu Niculite (Presales Director - EMEA @DRUID AI) and Roman Tobler (CEO @Routinuum & UiPath MVP) are discussing Conversational AI and why Virtual Agents play a significant role in modern ways of working. Moreover, Corneliu will be displaying how to build a Workflow and showcase an Accounts Payable Use Case, integrating DRUID and UiPath Robots.
📙 Agenda:
The focus of our meetup is around the following areas - with a lot of room to discuss and share experiences:
- What is "Conversational AI" and why do we need Chatbots (Virtual Agents);
- Deep-Dive to a DRUID-UiPath Integration via an Accounts Payable Use Case;
- Discussion, Q&A
Speakers:
👨🏻💻 Corneliu Niculite, Presales Director - EMEA DRUID AI
👨🏼💻 Roman Tobler, UiPath MVP, Co-Founder & CEO Routinuum GmbH
This session streamed live on March 8, 2023, 16:00 PM CET.
Check out our upcoming events at: community.uipath.com
Contact us at: community@uipath.com
Achieving Business Transformation with UiPath RPACelonis
UiPath delivers the most advanced Enterprise RPA Platform, built for business and IT. As you strive to benefit from the opportunities of the “Automation First” era, your digital transformation can be accelerated here. And UiPath RPA is constantly adding new AI skills that can be applied to more complex use cases. Join Christian Berg, Director of AI Product Management, and Bella Liu, AI Partnership Lead to learn how UiPath RPA is enabling robots to address process automation end to end with new AI skills powered by Celonis.
Presenters:
Bella Liu, AI Partnership Lead, UiPath
Christian Berg, Director of AI Product Management, UiPath
RPA + AI = ?
RPA (Robotic Process Automation) + AI (Artificial Intelligence) = Intelligent Automation
Intelligent Automation is the combination of RPA and AI technologies. It integrates the capabilities of RPA, which automates rule-based, repetitive tasks, with AI technologies such as machine learning, natural language processing, computer vision, and cognitive automation. This combination allows automation systems to handle more complex, cognitive tasks, and make intelligent decisions.
By incorporating AI into RPA, Intelligent Automation enables bots to understand and interpret unstructured data, learn from patterns and examples, and interact more intelligently with humans and systems. It enhances the ability of bots to handle exceptions, adapt to new scenarios, and perform tasks that involve judgment, reasoning, or natural language understanding.
Intelligent Automation can be used to automate processes that involve unstructured data processing, sentiment analysis, document classification, virtual assistants, predictive analytics, and more. It brings together the efficiency and accuracy of RPA with the cognitive capabilities of AI, enabling organizations to achieve higher levels of automation, productivity, and intelligent decision-making.
Combining the Power of AI Chatbot with RPA for addressing challenges in Manuf...Arindam Sen
A case study on the INDIAN MANUFACTURER – DEALER NETWORK AND THE possible opportunity that AI CHATBOTS & RPA can bring to efficiently manage a vast distributed dealer network and handle dealer complaints, enquiries and effectively measure & forecast product demand
Automation and AI are empowering organizations to take their Digital Transformation to the next level. RPA, a catalyst for AI adoption, plays a central role in this evolution. Join me in this session for insights into UiPath’s Automation Platform.
How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
AI & Robotic Process Automation (RPA) to Digitally Transform Your EnvironmentCprime
This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
Robotic process automation aka software-based robotics emulates work that people do and is poised to change the way we work. Using this exciting technology, organizations can digitize and transform an array of business processes and functions.
Hyperautomation, the future of RPA, is trend number one on Gartner’s list of Top 10 Strategic Technology Trends for 2020. It starts with robotic process automation (RPA) at its core and expands automation capability with artificial intelligence (AI), process mining, analytics, and other advanced tools.
La RPA (Robotic Process Automation) et les chatbots côtoie depuis quelques temps la transformation digitale en entreprise et ses enjeux. Dans cette présentation je vous propose une étude de l'état du marché, les outils et les l'architecture de ces deux aspects innovants.
Be ready for hyperautomation with the UiPath RPA PlatformUiPath
Gartner has named hyperautomation the top strategic technology trend for 2020, defining hyperautomation as a combination of technologies used to enable more complex automations and augment human workers. RPA has emerged as the center of gravity for hyperautomation because of its simplicity and fast time to value. At UiPath, we’re preparing you for hyperautomation by creating an end-to-end automation platform that enables you to discover new automation opportunities, build more advanced automations with drag-and-drop AI, and measure how automation has impacted your business metrics. This presentation shows how RPA fits into an overall hyperautomation strategy and how the UiPath RPA platform supports you at every stage of the automation lifecycle.
Introduction to RPA_SummerSchool _ Welcome to the world of automation using U...Diana Gray, MBA
In this session we will provide you with the tools and information needed to go smoothly through our following 3 sessions. We will address the introduction into RPA and UiPath Studio technology.
Agenda:
- What is RPA
- Overview of the Platform
- Focus Task Capture/Orchestrator
- Real world use Cases
- Benefits of RPA
- Studio Overview
- Quick automation Demo (Calculator, Amazon)
- Homework: access the exercise pack for the demo used and automate
- Introduction to upcoming session 2,3,4 - give context
- Installing Studio from - --Community Automation Cloud
- Quick intro on how to the sign up for the community edition and install (Demo)
- Wrap up and prep for session 2 (installing studio and have it ready)
Automate CRM systems through APIs with the new UiPath Integration ServiceDiana Gray, MBA
This session is for users that want to natively integrate via APIs to read or write data to CRM systems as part of their automation initiatives.
In this session you will hear from UiPath experts on:
How to use the Integration Service and apply it in CRM use cases.
How to create a connection with a Connector and using that connection in Studio.
How connections work and how they relate to the Connector Activity Packs for both design time and the Robot runtime.
Robotic process automation (RPA) is a set of tools and processes that are designed to automate digital processes. We work with companies of all sizes in a variety of industries to help them improve inefficiencies, automate tedious tasks, and drive more value out of their processes.
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to the industry, and each one is suited for a specific type of use case — and as specific set of industries.
Start Your RPA Journey Today - https://www.tangentia.com/automation/rpa/
Dev Dives: Unlock AI-driven automation with semantic automation & communicati...Cristina Vidu
Leverage the intersection of AI, ML and automation to enable robots to analyze and understand communications including emails, tickets, notes and more.
By combining ML models or leveraging the latest developments in NLP from UiPath Communications Mining (formerly Re:infer), developers can build workflows that classify and extract structured data from messages, such as custom entities, and intent labels. This new source of structured data from communications unlocks AI-driven automation and expands automation into new areas.
This session is designed for Automation Developers that are interested in learning how to harness the capabilities of ML models within their UiPath RPA workflows to deliver automations that understand intent and can handle complex scenarios.
📕 During the session, we will cover:
Leveraging AI Center and Studio to build and deploy models
How you can combine models to address complex scenarios such as ITSM triaging
UiPath Communications Mining, what is it and how can it be leveraged for analysis and automation use cases
👨🏽💻 Speakers:
Dhruv Patel, Senior Sales Solution Architect @UiPath
Tom Golebiowski, UiPath Communications Mining Expert @UiPath
👉 Register for our upcoming Dev Dives Session 4: How to create user-friendly attended automations from beginning to end: http://bit.ly/Dev_Dives_EMEA_4
ITPlusPoint | Delivering top-notch application development and business proce...Saurav Mohanty
At ITPlusPoint, we design, deliver and manage innovative application development and business process automation solutions that help you sustain competitive advantage. Our talented technologists help you do more with your data and stay ahead in the competition.
ITPlusPoint focuses on the growing connectivity between software, the cloud, and the devices we use in day-to-day business operations.
We have handpicked a team of the best UI/UX designers, front and back-end developers, API specialists, data analysts and project managers into a team that you can trust to deliver excellent results.
SAP-Skybuffer webinar :: Transforming IT Landscape into Intelligent Enterpris...Tatiana Kojar
On March 18, 2020 Skybuffer held a webinar jointly with SAP showing the way IT landscapes can be transformed into Intelligent Enterprise with SAP Conversational AI platform and Skybuffer unique AI content built on top of it. 400+ business scenarios, embedded into any number of backend systems, speaking any language, patched into any communcation channel and executing smart actions 24/7/365 both autonomously and involving targeted human expertise on demand to reinforce cognitive automation skills - Skybuffer's cognitive solution is more than an AI solution, it is a transformation-based service that handles the organization’s challenges and extend employees’ and business partners’ capabilities.
Process AI The Future of Process Management is HereKashish Trivedi
We built the world’s easiest-to-use business process management platform, accessible without engineering support. Then we made it available on Slack, Teams, iOS, and Android, empowering teams to work from anywhere with one-click approvals, quick-fill forms, and powerful automations. Now, we’re excited to announce the next phase of our journey, the evolution of our product from a workflow management tool to an AI-powered process platform. Introducing Process AI, a next-gen process management platform powered by AI and ChatGPT.
Dev Dives: Unlock automation adoption with UiPath AppsCristina Vidu
In this developer-focused deep dive session, you will learn how to build modern and intuitive low-code applications using UiPath Apps. UiPath Partner, Ashling Partners, and our experienced Sales Engineer Silvana Schmitt will share UX and technical best practices for app development and show you how to implement them in a live build. This session is intended for a technical audience and requires a preliminary understanding of the UiPath Platform. Both new and seasoned UiPath Apps developers are welcome.
📕 During the session we will cover:
What is UiPath Apps?
Identifying Apps Use Cases Within your Organization
App Creation Framework (Ashling Partners)
Demo - Care Management App
Best Practices
BONUS: Get a Ready-to-Use Polling App.
Speakers:
👩💻 Silvana Schmitt, Sales Engineer @UiPath
👨💻 David Kroll, Director, Solutions Engineering @Ashling Partners
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Unlock Efficiency and Growth with our Advanced Chatbot Services ThatwareIO
Experience streamlined operations and exponential growth with our advanced chatbot services. Say goodbye to mundane tasks as our AI-driven chatbots handle routine inquiries, freeing your team to focus on high-value activities. Boost customer satisfaction, scale your business effortlessly, and stay ahead in today's fast-paced business environment. For more info visit here: https://thatware.io/choose-the-chatbot-services-in-thatware/
🌺 Women in Automation Series: Intro to Studio ▶ Session 1Cristina Vidu
In this session we kick-start your journey as a woman RPA Developer, by introducing you to RPA and UiPath Studio. From women in RPA, to any woman developer wishing to step into RPA.
🧙♀️ Your trainer:
Maria Irimias, UiPath MVP, Service Delivery Manager & Solution Architect @accesa.eu
Maria has begun her software development journey 15 years ago. She carefully built her expertise in programming languages that stood the test of time, like .NET, and more recently accepted the challenges of RPA technology. Starting with 2021, Maria was chosen as UiPath MVP – the highest distinction within UiPath Community, as an acknowledgement of her RPA expertise and her status of RPA advocate and high community contributor.
🌺 About this event:
What is RPA (explain RPA technology)
Why RPA (explain technological benefits)
Why RPA as a career
Platform overview
Small automation demo
Install Studio demo
Influxbot, a U.K registered company, develops bots and artificial intelligence solutions, to help people and corporations solve current problems faced with digital campaign management and customer services.
Empower Your Business with Thatware io's Chatbot Services.pdfThatwareio1
Unleash the true potential of your business with Thatware io's transformative chatbot services. Our team of experts leverages the latest advancements in artificial intelligence and natural language processing to create intelligent chatbot solutions that can revolutionize your operations. Experience enhanced productivity and accelerated growth with our cutting-edge chatbot solutions.
Business Process Automation Solutions | BPA Services | DynaTech Systemshenrryfor680
We offer Business Process Automation Solutions that focus on analyzing all of your business functions to identify areas where automation can be implemented.
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This session is focused on taking alternate routes for creating robust selectors. We are going to talk about CSS Selectors, Hierarchy in Selectors, usage of Regex, and Fuzzy search in selectors, and a lot more. We are going to be focusing more on web selectors but this knowledge could be applied for creating selectors for any application.
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4. Setting Up Bot for High Availability
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- From products to personas – UiPath 2020 licensing changes
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2. How to categorize processes in to various complexity levels?
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Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
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Learn about:
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
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1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
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LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
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- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
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State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
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https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
3. 3
1. Our hyperautomation platform
2. Why should I care about chatbots
3. What are the benefits of a chatbot
4. Where is this currently being used
5. Live demo of a real usecase
6. Lets build a chatbot
7. Q&A
Agenda
4. 4
A Robot for Every Person is Core to the UiPath Platform
Measure
Insights
Engage
Assistant
Action Center
Chatbots
Run
Attended Robots
Unattended Robots
Test Robots
Manage
Automation Cloud
Orchestrator
AI Fabric
Test Manager
Build
StudioX
Studio
Studio Pro
Document
Understanding
Discover
Automation Hub
Process Mining
Task Capture
Task Mining
Discover automation
opportunities powered
by AI and your people
Build automations
quickly, from the
simple to the advanced
Manage, deploy, and
optimize automation
at enterprise scale
Run automations through
robots that work with your
applications and data
Engage people and robots
as one team for seamless
process collaboration
Measure operations and
performance to align with
business outcomes
5. 5
The Chatbots Market is Growing as fast as RPA?
Chatbots Market
Global Chatbots market size to grow at
29.7% CAGR
2019 2024
USD 2.6
billion
USD 9.4
billion
MarketsANDMarkets Study: https://www.marketsandmarkets.com/Market-Reports/smart-advisor-market-
72302363.html?gclid=EAIaIQobChMIwISCzsOw6QIVzG4qCh3bDAjuEAAYASAAEgJL3PD_BwE
The chatbot market is expected to grow by
USD 1.11 billion during 2020-2024,
according to the latest market research
report by Technavio
- Businesswire:
https://www.businesswire.com/news/home/20200303005409/en/Gl
obal-Chatbot-Market-2020-2024-Advantages-Chatbots-Boost
Chatbots in the customer service segment
in particular is expected to be the fastest
growing market segment between 2019-
2026 with a CAGR of 31.6%.- Business
Insider: https://www.businessinsider.com/chatbot-market-stats-
trends?IR=T
6. 6
Intelligence – The AIInterface – The UI Integration – The SI
What is a Chatbot?
The interface between the chatbot
and a human through a messaging
app or a chat session on a company’s
website
The intelligence that provides the
chatbot the ability to understand and
solve customer queries and lean from
each interaction
The integration of the chatbots with
other systems and platforms to
access information from multiple
sources to answer the queries
A program you can interact with, through messaging apps, chat windows or off
late by voice.
Like Accenture* says, think of it as a combination of:
*Accenture: Chatbots in Customer Service
7. 7
Core Benefits
Easily bring AI into
customer requests
Engage employees
more productively
Converse with
UiPath robots
Teach your robots to talk with
Druid chatbots using seamless
bidirectional communication
Druid’s dynamic integration with
UiPath Platform brings
conversation capabilities to
UiPath robots allowing robots
and humans to interact using
natural language and process
the requests.
Delight your customers by
fulfilling their requests end-to-end
with UiPath Platform integrated AI
chatbots
Leverage the AI powered RPA
platform and the no-code
authoring chatbot platform
across all industries to automate
customer request fulfillment
involving modern or legacy
systems with the choice of cloud,
hybrid and on-premises
deployment.
Decrease the repetitive work
while empowering employees
with higher value work
Empower employees with
cognitive chatbots that prevent
employees from constantly
switching between different
applications (app fatigue) and
motivating them to do higher
value work leading to increased
efficiency.
8. 8
Our relationship with Druid
Aligned in strategic vision of a robot for every employee
First worked on customer
solutions together
2018 2019
Druid awarded UiPath’s
startup of the year award
2020
Forged partnership to serve
our customers better
Strategic alignment in
product roadmap
9. 9
Driving end user engagement | The power of straight through processing
250+ Pre-built, conversational AI templates
Ready to use pre-configured skills for business scenarios across multiple industries and roles
Flexible NLP
Powerful and yet flexible, to interpret and provide information
contextually. Offers one click NLP engine update.
On-Premises, Hybrid and Cloud
Rapid deployment (within 2 weeks) with the mode of
deployment you prefer
Medium of interaction
Most common social media channels including FB
Messenger, Whatsapp, WeChat, Slack, Web, Mail, Skype
PRE-Built AUTOMATIONS
NLP TECHNOLOGY
CHOICE OF DEPLOYMENT
MODE OF ENGAGEMENTLANGUAGE OF YOUR CHOICE
+
30+ Languages
Wide choice of languages for conversations including English,
Spanish, Chinese, German, French, Romanian, etc
Warm handoff to human
Seamlessly redirect chats to an agent based on conversation rules or user intent
LIVE AGENT HANDOVER
10. 10
Digital
Assistant
Auto-scaling unattended robot farm
User
Chatbot will route to
either Orchestrator or
attended robot.
CoE will develop and
publish attended
automations
Knowledge economy
Authentication &
authorization
Measure RPA's
impact
Measure RPA
Operations
Technology Stack
11. 11
Druid Case Study: Banking
Challenge
1. Chatbot authoring platform to speed up the digital transformation journey
2. Start with HR chatbot to cover Payslips, OnBoarding, Time & Attendance, Leave
Requests, Approvals, FAQ
3. Expand to streamline other operational processes
Location: Global
Department: Customer Service
Industry: Banking
Solution Results
1. UiPath Connector to extract data from legacy system
2. Integration with internal HR System
3. Deployed in MS Teams, FB Messenger and Intranet
4. More than 500 AI-assisted conversational flows to provide quick and accurate answers
34,000 Messages per month
600 AI assisted conversational flows
8,000 Employees connected via Teams,
Intranet & Facebook Messenger
Over 8000 employees in our offices now interact much
more easily with our HR department. Thanks to the
flexibility of this chatbot authoring platform we’re now using
it to deploy other bots which will streamline our operational
processes”
Gabi Mocan, Digital Technology & Innovation Director
“
12. 12
Druid Case Study: Healthcare
Challenge
1. Increase on-line engagement with patients
2. Increase the number of patients served
3. Reduce time-to-value of call center reps
4. Decrease time spend with repetitive tasks
5. Full GDPR compliant
Location: Global
Department: Customer Service
Industry: Healthcare
Solution Results
1. Maria, front-end chatbot integrated with Dynamics CRM system
2. Solution hosted on MS Azure cloud
3. Elastic Search integration to allow quick and flexible patient search
4. MS tech stack: MS Cognitive Services, ML, Bot framework
5. MyAccount integration
80% Digital engagement with call center
reps
10,000 Chat requests in the launch day
30,000 Chats per day to access medical
services
Maria recognizes a patient from our 3.5 millions electronic
medical records before routing to one of our 12 call center
agents. Call recording approval and GDPR validation saves
3 minutes per chat. That means we can manage more
patients in the same amount of time.”
Cosmin Panaete, Business Process Director
“
