The document discusses the use of conversational AI and virtual assistants, highlighting their importance in providing 24/7 customer support and enhancing operational efficiency through automation and integration with RPA technologies. It details a deep dive into the integration of Druid AI with UiPath, showcasing an accounts payable use case, and emphasizes the future potential of conversational AI in managing customer interactions. The report also outlines market trends, challenges, and investments in conversational AI, indicating significant growth expectations for the sector.

1. Conversational AI and
Virtual Assistants
Integrations
Wednesday, 8 March 2023
Community Meetup – Chapter “Zürich”

2. 2
ROMAN TOBLER
CEO @ Routinuum
UiPath MVP and Zurich RPA Community Chapter Leader
Author of Excelblog.ch (mainly in German)
LinkedIn Routinuum Excelblog.ch

3. 3
CORNELIU NICULITE
Presales Director (EMEA) @ DRUID AI
6 years of RPA experience (5 years at UiPath)
LinkedIn DRUID AI

4. 4
Poll and Your Expectations (also Q&A)
https://app.sli.do/event/qx9HkHS56336uhmsBytV8h/live/polls
Please note: Link may become
inactive after the event.

5. 5
• What is “Conversational AI” and why do we need
Chatbots (Virtual Agents);
• Deep-Dive to a DRUID-UiPath Integration via an
Accounts Payable Use Case;
• Guided start of an UiPath Bot;
• Discussion, Q&A
Agenda

6. 6
What is Conversational AI
What is “Conversational AI” and why do we need Chatbots (Virtual Agents)?

7. 7
Some Definitions
Chatbot Conversational AI Virtual assistant
Answer questions Yes Yes Yes
Understand human
language
Maybe Yes Yes
Understand context
and extract entities
Yes Yes
Interact with other
Systems
Yes
Interact with RPA Yes

8. 8
Multi-Channel Experience:
The same Conversation Flows
can be deployed to multiple
channels, as different channels
are relevant for a business.
Why do we need Chatbots and Virtual Agents?
High demand for
availability (24/7 support
and assistance)
A vast history of
communications to build upon:
Identify patterns to automate
especially, but not only, standard
conversation flows (varying
content/intent)
MS TEAMS WEB Chat
WHATSAPP VIBER
TELEGRAM WEBEX
SLACK
ZENDESK
FACEBOOK
GOOGLE
HANGOUTS
PHONE
Quality improvements via
standardization and increased
efficiency (reduced response times)
Interface and enrichment for
conversation, to interact and go
through longer running workflow
– and add powerful functionalities
(i.e. “attended” and/or “unattended”
automation)

9. 9
• Google Trends – “Chatbot” – Worldwide – last 12 Months
• Google Trends – “Conversational AI” – Worldwide – last 12 Months
Chatbots and Conversational AI
A Trending Topic
Source: https://trends.google.com/trends/explore?q=Chatbot
Source: https://trends.google.com/trends/explore?q=Conversational%20AI

10. 10
Limitations (in the Enterprise World):
• Business Requests;
• Data Privacy and Security
Compliance;
• High requirements for hardware and
infrastructure (on-premise);
• Shortcomings of consistency, logical
and factual inaccuracies (traceability
of data sets and training models?).
Conversational AI and Generative AI
ChatGPT: Generative artificial intelligence (AI) built on a large language model (LLM)
called GPT (Generative Pre-trained Transformer).
• Built by OpenAI, a San Francisco-
headquartered AI research lab. Elon
Musks’ vision for the company is “to
empower as many people as possible to
have AI.” - source.
• ChatGPT is capable of understanding
natural human language and generating
thoughtful human-like prose after being
fed a prompt. With 175 billion parameters
• GPT-3 is one of the most powerful
language processing models ever
created, and it has the potential to
revolutionise many aspects of our lives,
from language translation to personal
assistants to chatbots. – source
• For R&D OpenAI LP received a US$1
billion investment from Microsoft. - source
We are convinced that the challenges ChatGPT
displays are available only for the time being. In the
near future, they will be addressed.
DRUID will work in symbiosis with ChatGPT. For a
conversational AI solution to be effective for
businesses and provide high ROI, these bots need
to perform an action. ChatGPT cannot do that alone.

11. 11
Analysts on «Conversational AI»
Competitive Landscape
8.2
$BILLION
CONVERSATIONAL AI
PLATFORM MARKET IN 2022
The global conversational AI
market size is expected to reach
$ 41.39 billion by 2030 and is
expected to expand at a CAGR
of 23.6% from 2022 to 2030
NLU
Natural
language
under-
standing
MAIN
INVESTMENTS
NLP
Natural
language
processing
DIALOGUE
MANAGEMET
CONTINOUS
IMPROVEMENT
ANALYTICS
VOICE
TESTING
Spending on cognitive and
AI systems reached $77.6B
in 2022, more than double the
$35.8B forecast for 2021, having a
CAGR of 30.5% for the forecasted
period 2017-2022.
(IDC Worldwide Semiannual Cognitive
Artificial Intelligence Systems Spending
Guide, 2021)
By 2025, 95% of customer interactions will be managed through conversational AI (Gartner).

12. 12
60
Languages
Input via multiple channels
Multi-Channel Experience:
The same Conversation Flows can be deployed to
multiple channels, as different channels are
relevant for a business.
MS TEAMS WEB Chat
WHATSAPP VIBER
TELEGRAM WEBEX
SLACK
ZENDESK
FACEBOOK
GOOGLE
HANGOUTS
PHONE

13. 13
FAQ
chatbots
AI Virtual
Assistants
TIME AND MARKET DISPERSION
TOTAL
VALUE
DELIVERED
MS TEAMS AUDIO WHATSAPP VIBER TELEGRAM WEBEX MESSENGER SLACK ZENDESK
WEB
MEGABOT
DRUID
DATA
SERVICE
OPEN A
NEW
TICKET
REQUEST
CUSTOMER
360
SUBMIT
TRAVEL
EXPENSE
REQUEST
PASSWORD
UPDATE
REQUEST A
LEAVE
Conversational AI Technology
BRIDGING THE GAP between employees and their systems
ADD A LAYER OF INTELLIGENCE to the enterprise
A FRONTEND TO DIGITAL OPERATIONS

14. 14
DRUID Platform and UiPath Integrations
Deep-Dive to a DRUID-UiPath Integration via an Accounts Payable Use Case

15. 15
Conversational AI and RPA
• Add voice to your robots
• Trigger your existing processes on
demand via chat
• Create a familiar input layer for your
RPA processes
• Bridge the gap in the business
processes using chat
• Provide real insight in the minds of the
users via conversation history

16. 16
Conversational AI and Generative AI
EXTERNAL
Data
Storage
Long Running
Workflows
AI Service
Core
Approval WF
KYC
Files
Leads
File
Storage
Integrations
LIVE CHAT
INTERNAL
Our Mission :
We power the operational
efficiency of companies with self
learning robots through linking
back-end and front-end application
that allow professionals to have an
intelligent conversation with their
existing technologies.
ADD A CONVERSATIONAL AI LAYER to the enterprise

17. 17
Only 30% of RPA processes are used. RPA bots do not receive a
reminder and employees forget how to trigger them
RPA without DRUID RPA with DRUID
Only 3% of organizations
have scaled their digital
workforce.(Deloitte Global
RPA Survey)
Size of automation estate
ORG size: 1000 – 1000+ employees
According to a “Blueprint” study, on average, companies
had 120 automated processes currently in production.
The top 10 percent of respondents reported having
more than 251 automations in their estates.*
Use the process
Identify a process/task to be automated
Record the steps of the process
Configure the software to
mimic human actions
Test and Deploy
RPA
Monitor and maintain the solution
Test and Deploy integrated system
Monitor and improve the conversational flows
Boost customer satisfaction and ROI
Identify automated interactions
for DRUID Conversational AI
Create and train conversation
flows with DRUID AI
Integrate Conversational AI with RPA
With DRUID you can trigger
RPA processes
conversationally
RPA
RPA
Source: https://www.blueprintsys.com/blog/blueprint-publishes-report-assessing-state-robotic-process-automation

18. 18
Probably the fastest way to operate unattended robots.
KickStart UiPath processes and get updates from RPA
processes in real-time.
Add Items to queue
Start Attended Process Start Unattended Process

19. Let’s Explore Further
Live Demonstration

20. 20
Within the DRUID Platform, the
following Architecture and Hierarchy
is important to understand the
structure.
• Create a Bot
• Create or import a solution
• Add Conversation Flows,
Integrations and more to your
solution.
From Bot to Flow
Tenant
Bot
Solution
Flows,
integrations, entities

21. 21
• What are solutions?
Importing solutions from the ‘SolutionLibrary’

22. 22
DEMO DRUID

23. Discussion, Questions
& Remarks

24. 24
• DRUID Blog - Will Generative AI and ChatGPT Take Over Human Creativity?
https://www.druidai.com/blog/chatgpt-to-take-over-human-creativity
• Elon Musks’ vision for the company is “to empower as many people as possible to
have AI.”
https://www.csmonitor.com/Technology/2015/1214/Open-AI-Effort-to-democratize-
artificial-intelligence-research
• ChatGPT: Everything you need to know about OpenAI's GPT-3 tool
https://www.sciencefocus.com/future-technology/gpt-3/
• 2019: Microsoft invests USD 1 Billion in OpenAI - multiyear partnership
https://techcrunch.com/2019/07/22/microsoft-invests-1-billion-in-openai-in-new-
multiyear-partnership/
• 2023: Microsoft and OpenAI extend partnership
https://blogs.microsoft.com/blog/2023/01/23/microsoftandopenaiextendpartnership/
• Blueprintsys – State of RPA
https://www.blueprintsys.com/blog/blueprint-publishes-report-assessing-state-
robotic-process-automation
Appendix: Some links and sources that
were shared