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Dev Dives: Design user-friendly attended automations from A to Z
- 1. Dev Dives Go deeper, automate smarter
- 2. 2 Meet today’s speakers: Robert Love Principal Product Manager @UiPath Tuan Nguyen Senior Product Manager @UiPath
- 3. 3 About today’s meeting • Enjoy the next 50-60 min. Discover a new way of building attended automations, best practices for attended use cases, demo and live Q&A. • Join the poll. Download the automation. You’ll receive the recording and the full pack of instructions to build an input validation automation, via your email. • Get answers to your questions and challenges. Please use the chat box for Qs during the presentation. Live Q&A session at the end. • You're encouraged to network and share your LinkedIn/Twitter in the chat. • Have fun! Feedback is welcome.
- 4. Design user-friendly attended automations from A to Z UiPath Dev Dives Webinar Series
- 5. 5 Agenda Robot-human collaboration Attended themes and Center of Excellence techniques A new way of building attended automations Demo
- 6. 6 Unleash AI across every facet of work Assign automatable work to robots At UiPath, we believe in a world where every company encourages robot-human collaboration 6 Provide a robot for every person in the company Robot assistants augment and empower human workers Democratize development Workers can automate simple tasks with low-code apps Automation consumption at scale The 4 pillars of a fully automated enterprise™
- 7. 7 Employees want to work with robots 86% of employees are willing to use automation in the future1 79% of employees are comfortable with automation1 1.UiPath and Bain and Company research, Overcoming the Automation Paradox
- 8. 8 Attended themes User needs Functionality Is it relevant to me? What can I do? Does it do what I expect it to do? User Experience Is it hard to use? How much effort does it take? How is the overall experience? Performance How long will it take? Is it fast? Can I still use my computer? Program What are other people doing? Where can I learn more? Who should I contact? COE techniques
- 9. 9 COE techniques UiPath Products that help achieve these techniques: Attended Framework, Automation Hub, Automation Store, Insights, Process Mining, Ready-to-go Automations, and Test Suite Make it relevant Consolidate, but modulate Make it reliable Understand who will use it and when Combine similar automations Minimize dependencies Review usage, feedback, and errors Give the user options Use extensive validation and error-handling Provide frequent improvements Provide fewer automations with higher value Automate your tests Functionality
- 10. 10 UiPath Products that help achieve these techniques: Action Center, Apps, Attended Framework, Automation Launchpad, Forms/Callouts, Integration Service, Ready-to-go Automations, Triggers Provide a step-by-step process Minimize user interactions Use standardized frameworks Keep the user in the loop Get to the Aha! moment Use the same input patterns Confirm results and provide next steps Don’t create a new pain point Provide similar options Guide the user Minimize complexity Keep it consistent COE techniques User Experience
- 11. 11 UiPath Products that help achieve these techniques: Always-on Architecture, Attended Checklist, Automation Profiler, Modern Projects, Picture-in-Picture, Workflow Analyzer Use Workflow Analyzer Use Automation Profiler Set and manage expectations Use Automation Profiler Benchmark different environments Provide progress updates Review the attended checklist Benchmark different approaches Use background or hybrid automation Architect for performance Establish benchmarks Manage user perception COE techniques Performance
- 12. 12 UiPath Products that help achieve these techniques: Automation Hub, Automation Launchpad, Automation Store Tell stories, not features Create videos, guides, and FAQ docs Establish who to contact and when Make your users your champions Ensure material is correct and up to date Create and maintain SLAs Create communication & roll out strategy Provide a one-stop shop for your users Create support workflows Drive engagement Create enablement material Provide support channels COE techniques Program
- 13. 13 Recap User needs COE techniques Functionality Is it relevant to me? What can I do? Does it do what I expect it to do? User Experience Is it hard to use? How much effort does it take? How is the overall experience? Performance How long will it take? Is it fast? Can I still use my computer? Program What are other people doing? Where can I learn more? Who should I contact? Make it relevant Consolidate, but modulate Make it reliable Guide the user Minimize complexity Keep it consistent Architect for performance Establish benchmarks Manage user perception Drive engagement Create enablement material Provide support channels
- 14. A new way of building attended automations
- 15. 15 Use case – input validation Using the new capabilities, we can implement input validation on an application’s fields and instruct users on how to fix errors.
- 16. 16 A new way of building attended automations Building responsive attended automations that are also easily-maintainable has been hard to achieve. Current challenges • Performance • Handling multiples forms • Limited form UI and functionality • Monitoring multiple triggers • Asynchronous execution • Complex data binding
- 17. 17 Improved attended performance • Improved robot startup time in Window Modern projects (22.10+) • WebView2 Forms render and react more quickly • Desktop triggers overhauled to support and react to 100’s of triggers
- 18. 18 Forms as a first-class citizen in Studio • Create forms directly in Studio pane • Better organization and maintenance of forms • Easily move forms between projects • Non-blocking forms and callouts • HTML forms and easier script execution
- 19. 19 New desktop triggers • 2 main triggers • Application Event Trigger • Form Event Trigger • New system triggers • Manual trigger • Repeat trigger • Time trigger • GV change trigger
- 20. 20 Event-based architecture Start Triggered workflows Main workflow End
- 21. 21 Click button Start Close form Location changed Focus gained Foreground gained Restored Appeared Application-related triggers Minimized Focus lost Text changed State changed Selection changed Title changed Disappeared Text field changed Select changed Checkbox changed Other triggers + existing triggers End Form-related triggers
- 22. 22 Building responsive attended automations that are also easily-maintainable has been hard to achieve. A new way of building attended automations Current challenges • Performance • Handling multiples forms • Limited form UI and functionality • Monitoring multiple triggers • Asynchronous execution • Complex data binding New capabilities • Improved robot, forms, and trigger performance • Enhanced form and trigger activities • Non-blocking forms and callouts • Custom HTML forms and script execution • Global variables and simplified form binding • Event-based architecture
- 23. 23 Date/Time Topic Status May 31, 9 AM EDT / 2 PM BST Rapidly automate APIs and build custom connectors with Integration Service Register AMER Register EMEA & APAC June 29, 9 AM EDT / 2 PM BST Unleash the full potential of your automations with Generative AI Register AMER Register EMEA & APAC Next steps Download the input validation automation > https://bit.ly/uipath-input-validation Don't miss the next Dev Dives sessions. Save your seat > https://bit.ly/Dev-Dives_2023
- 24. 24 Take the survey Take the survey > https://survey.alchemer.com/s3/7265079/494c661acb61
- 25. 25 Live Q&A
- 26. Thank you for your participation! Join us: community.uipath.com