The document summarizes a report about the use of embedded case managers in healthcare organizations. It finds that about half of healthcare organizations embed or co-locate case managers at points of care. The report provides metrics and benchmarks on the prevalence and impact of embedded case management programs. It finds that embedded case management results in more efficient care coordination of high-risk patients and those with chronic illnesses. The metrics are derived from a survey of healthcare organizations that currently embed case managers.

1. Dr Hatem el Bitar
00201005684344

2. 2012 health care bench Embedded case Manager
Case managers working inside patient-centered medical homes and accountable care
organizations are becoming bigger players in primary care.
About half of healthcare organizations embed or co-locate case managers at points of care,
according to new market researchby the Healthcare Intelligence Network (HIN).
For the first time, HIN has compiled a collection of metrics and benchmarks on embedded case
managers and their impact on healthcare outcomes, utilization and spend.
2012 Healthcare Benchmarks: Embedded Case Management provides actionable information
from a cross-sectionof healthcare organizations whose case managers work within a primary
care practice, nursing home or other point of care.
Presentedin dozens of easy-to-follow graphs and tables, this report contains the following data:
 Prevalence of embedded case management programs;
 A roster of embedded case management duties as well as priority functions of the
embedded case managers;
 Work locations and average case loads of embedded case managers;
 The challenges and benefits of colocation;
 The most effective tools, protocols and work flows in use by embedded case
managers — in the respondents' own words.
 Populations and conditions targetedby embedded case managers;
 Tools and strategies to identify patients most in need of the embedded case
manager's assistance;
 Tactics to evaluate the performance of embedded case managers and program
impact;
 The impact of embedded case management on healthcare utilization, member/patient
satisfaction and ROI;
 The complete January 2012 Embedded Healthcare Case Management survey tool;
and much more.

3. This report also delivers commentary from adopters of embedded case management, including
Aetna and Bon Secours Health System. These early adopters report that embedded case
management results in more efficient and higher quality care coordination of high-risk patients
and health plan members who have been diagnosed with chronic illnesses.
These case manager-provider partnerships also enrich the relationship betweenpatient and
physician and put another face on care management.
The metrics in the 30-page 2012 Healthcare Benchmarks: Embedded Case Management are
derived from data provided by the 51 percent of respondents to the 2012 Healthcare Case
Management survey who reported they are currently embedding or co-locating case managers at
points of care.This benchmarks report, now in its third year, also documents the latest case
management activity in areas of health coaching and discharge planning, and describes in
respondents' own words their most successfulcase management interventions, partnerships
and collaborations and planned program expansions.
The 30-page 2012 Healthcare Benchmarks: Embedded Case Management is part of the HIN
Healthcare Benchmarks series, which provides continuous qualitative data on industry trends to
empower healthcare companies to assess strengths, weaknesses andopportunities to improve
by comparing organizational performance to reported metrics.