I heard from a veteran friend that your company really likes a diverse crowd, and I really appreciate that.

1. DOMINIC ANSPACH
4441 5th Ave S, Minneapolis, MN 55419 | | C: 651-353-9275 | ansdomr@hotmail.com
Summary
My experience as the Directorof Operations of aveterannon-profit,Psychological OperationsTeam
Leader,andRegulatoryLiaison haspositionedme foraleadershiprole.Inthesepositions, Ihave builta
strongbackgroundinmarketing, communication,project management,the developmentof others,and
most importantly contributingasa positive memberof a team.
Experience
Employee Management–15+ years
 Developedemployees toensure comprehension of responsibilities,facilitatesuccess,
and maximize potential
 Instructedparticipantsthroughsimulation,teamexercises,groupdiscussion, training
videos,andlectures
 Coachedothersto maintainthe core valuesof the company
 DemonstratedproperPsychologicalOperation techniques inaccordance with legal and
regulatory guidelines
 Managed teamof 60 employees
 Executive leadershipformulti-million-dollarnon-profitorganization
 Lead weaponsinstructorandunit armorerfor339th
Psychological OperationsCompany
CustomerService –15+ years
 Maintaincompanyimage throughprompt,accurate, and courteous response to
customerinquiries
 Managed complaintsprogram, workingcloselywithMinnesota PublicUtilities
Commission,Office of the AttorneyGeneral,BetterBusinessBureau,consumer
advocacy agencies,andotherregulatorygroups
 Minimizedescalatedcustomercomplaintsthroughdeterminationof rootcause and
awareness
 Provide afunand entertainingexperience forall customers
Marketing/ProjectandOperationsManagement –10+ years
 Completedanalysisonlarge datasets,andexecutedbasedonintendedresults
 Changedbehaviorsof more than twomillionnational citizensduringOperationIraqi
Freedom,andOperationEnduringFreedom
 Coordinatedresources, timelinesand projectblueprints
 Maintainedmulti-milliondollarbudgets
 Resolvedemployerchallengeswithinnovative solutions
 Createdprocessimprovementstoincrease efficiency,customersatisfaction, andthe
bottomline
 Executeda$1.5M remodel andexpansion fora veterannon-profitbar& restaurant
 Increasedgrossrevenue from $750,000 per yearto ~$3M in the firstyear
 Maintainscompliance of Federal andState laws
 Procurement,payroll,andinventorymanagement
 Numberone recruiterinthe state of Minnesotaforthe VFWin2014 and 2015

2. TechnicalSkills
Skills
SAP,includingSAPCRM
FocusPOS
MicrosoftSuite
Diagnosisandrepairof foreign
and domesticvehicles
Experience
SubjectMatter Expert
Managementtransactions
Dailyuse
Certifiedmechanic
Total Years
7
1
20
11
Social MediaPlatformsforMarketing SubjectMatterExpert 6
Education
Certificate of Psychological Operations (PSYOP)
John F. Kennedy Special Warfare School
October 2006 to April 2007
Courses in Psychological Operationsdoctrine
Associates of Automotive Technologies
Dunwoody College of Technology
March 2003 to June 2005.
Classes included automotivetechnologies and general education
Work History
Directorof Operations
JamesBallentineVFWPost246 – Minneapolis,MN
Psychological OperationsTeamLeader
UnitedStatesArmyReserves –ArdenHills,MN
RegulatoryLiaison
CenterPointEnergy –Minneapolis,MN
Mechanic/OperationsManager
35W AutoRepair– MoundsView,MN
January2016 to Present
October2006 to Present
March 2010 to January2016
March 2003 to October2006