Dimitris Kosmidis presented on end-to-end business process innovation for his graduate project. He discussed defining business processes, analyzing the BPMS market, developing strategies for process innovation, value propositions using component business models, and managing business process maturity. Financial aspects like SLA/SLM and on-demand SaaS models were examined. The presentation concluded that documenting and implementing business processes is challenging but critical for effectiveness, efficiency, and adaptability to change.
The ArchiSurance Case Study is a fictitious example developed to illustrate the use of
the ArchiMate® modeling language in the context of the TOGAF® framework. The
Case Study concerns the insurance company ArchiSurance, which has been formed as
the result of a merger of three previously independent companies. The Case Study
describes the baseline architecture of the company and then a number of change
scenarios.
This Case Study is required to be used as an example throughout accredited
ArchiMate training courses. However, it is not part of the definition of TOGAF. This
work supports The Open Group vision of Boundaryless Information Flow by
illustrating the combined use of the TOGAF and ArchiMate standards for consistent
representation of architectural information across diverse organizations, systems, and
initiatives.
Enterprise Architecture – A Tool for Business Innovation Realization in the E...theijes
Enterprises globally are undergoing business transformation. Organisations and corporate world have been
searching for ways to enhance their businesses in order to be agile and how development in information
technology (IT) can help them achieve this in today’s unstable economic climate. Large-scale changes in the
business affect operations, which in turn impact business systems. Changes in the underlying technology
infrastructure are often needed to enable business transformation. The study carried out shows that architecture
is the key to managing complexity and scale of change in the business. The method used is the integration of the
processes for strategic, business, operations, systems and technology planning in a way that also integrates with
other business and technology governance processes. Enterprise Architecture provides a framework to
describe, manage and align the various elements of an organisation such as business processes, information,
applications and technology and enables to understand the relationships between these elements and their
environment to better facilitate change. This article proposes enterprise architecture (EA) as an effective Tool
to Business Innovation Realization in the Enterprise.
AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value.
Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions.
When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani:
Present a framework for rethinking business and operating models
Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models
Explain the opportunities and risks created by digital firms
Describe the new challenges and responsibilities for the leaders of both digital and traditional firms
Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.
Real business architecture transforms businessGraham McLeod
Presented at the Open Group EA Conference in Cannes, April 2012. Introduces an expanded scope for Business Architecture incorporating Design Thinking. Provides an integrated meta model for business architecture compatible with Archimate and TOGAF 9. Techniques are from Inspired and Promis.
The ArchiSurance Case Study is a fictitious example developed to illustrate the use of
the ArchiMate® modeling language in the context of the TOGAF® framework. The
Case Study concerns the insurance company ArchiSurance, which has been formed as
the result of a merger of three previously independent companies. The Case Study
describes the baseline architecture of the company and then a number of change
scenarios.
This Case Study is required to be used as an example throughout accredited
ArchiMate training courses. However, it is not part of the definition of TOGAF. This
work supports The Open Group vision of Boundaryless Information Flow by
illustrating the combined use of the TOGAF and ArchiMate standards for consistent
representation of architectural information across diverse organizations, systems, and
initiatives.
Enterprise Architecture – A Tool for Business Innovation Realization in the E...theijes
Enterprises globally are undergoing business transformation. Organisations and corporate world have been
searching for ways to enhance their businesses in order to be agile and how development in information
technology (IT) can help them achieve this in today’s unstable economic climate. Large-scale changes in the
business affect operations, which in turn impact business systems. Changes in the underlying technology
infrastructure are often needed to enable business transformation. The study carried out shows that architecture
is the key to managing complexity and scale of change in the business. The method used is the integration of the
processes for strategic, business, operations, systems and technology planning in a way that also integrates with
other business and technology governance processes. Enterprise Architecture provides a framework to
describe, manage and align the various elements of an organisation such as business processes, information,
applications and technology and enables to understand the relationships between these elements and their
environment to better facilitate change. This article proposes enterprise architecture (EA) as an effective Tool
to Business Innovation Realization in the Enterprise.
AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value.
Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions.
When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani:
Present a framework for rethinking business and operating models
Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models
Explain the opportunities and risks created by digital firms
Describe the new challenges and responsibilities for the leaders of both digital and traditional firms
Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.
Real business architecture transforms businessGraham McLeod
Presented at the Open Group EA Conference in Cannes, April 2012. Introduces an expanded scope for Business Architecture incorporating Design Thinking. Provides an integrated meta model for business architecture compatible with Archimate and TOGAF 9. Techniques are from Inspired and Promis.
Accelerating Machine Learning as a Service with Automated Feature EngineeringCognizant
Building scalable machine learning as a service, or MLaaS, is critical to enterprise success. Key to translate machine learning project success into program success is to solve the evolving convoluted data engineering challenge, using local and global data. Enabling sharing of data features across a multitude of models within and across various line of business is pivotal to program success.
Ecosystem innovation – a new approach to complex supply chain challenges to c...Shaun West
Problem
... existing models for supply chains over oversimplify the situation and failing to integrate people, processes and things
Purpose of this presentation
... to introduce the ecosystem and explore use cases from markets with different degrees of maturity
... to provide some hints and tips on how you could make commercial advantage through your ecosystem
The ecosystem has relevance to firms with complicated supply chains and value networks where they are looking for commercial advantage in the digital world
Annual Supply Chain Innovation Leaders Summit, Barcelona 4-5 December 2018
Dr Shaun West
What is the Value of Mature Enterprise Architecture TOGAFxavblai
Judith Jones received the Open Group award for Outstanding Contributions to the development of TOGAF 9 at 19th Open Group Enterprise Architecture Practitioners Conference Chicago - July 21-23, 2008. Former CEO of Architecting the Enterprise which has been a member of The Open Group for 6 years, she is personnally involved since 1997. As an active member of The Open Group and she is a major contributor and an editor of TOGAF 7, 8 and 9 as well as leading TOGAF projects for localisation, case studies, ADML, synergy and collaboration projects.
http://www.opengroup.org/member/member-spotlight-jones.htm
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
Pursuing a Single Version of the Truth, From Product Creation to Service
This IDC Manufacturing Insights White Paper summarizes the critical challenges the industrial equipment industry faces today and outlines the dramatic changes the industry will encounter going forward.
The paper highlights how today's fast-paced business environment calls for industrial equipment manufacturers to increase the speed of decision making along the entire product life cycle, from concept to design, from engineering to manufacturing and to service.
IDC Manufacturing Insights suggests industrial equipment organizations modernize their IT landscape to speed up decision making, streamline business processes, and break organizational silos. To do so firms will have to create a unique platform that — supporting the entire product life-cycle process, end to end — offers a single data source from product creation to service.
Building a more cohesive organisation using business architectureCraig Martin
In shifting the focus away from enterprise architecture being seen purely as an IT discipline, organizations are beginning to formalise the development of business architecture practices and business architecture outcomes.
The OpenGroup has made the differentiation between business, IT and enterprise architects through their various working groups and certification tracks.
However, industry at present is grappling to try and understand where the discipline of business architecture resides in the business and what value it can provide separate of the traditional project based business analysis focus.
This presentation will take the audience through an overview of some of the critical questions being asked by business and how these are addressed through the discipline of business architecture.
Using both method as well as case study examples, I will show the audience an approach to building more cohesion across the business landscape using business architecture techniques and artefacts.
The presentation will focus on using business motivation models, strategic scenario planning and capability based planning techniques to provide input into the strategic planning process.
It will also highlight some of the outputs through examples from engagements.
Business Process Modeling: An Example of Re-engineering the EnterpriseMassimo Talia
How the Software Engineering and Electrical and Electronic System Engineering walk together. Software Engineering is more related to the software, System Engineering is related to the Physical Systems.
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentAntonio Rolle
This presentation focuses on the significance of the CMDB to your organization and offers practical guidelines for successful population of the CMDB utilizing the Tivoli Netcool suite of products. Specific products discussed include Precision for IP Networks, Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Business Service Manager (TBSM) and Maximo.
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
Building an Effective & Extensible Data & Analytics Operating ModelCognizant
Building an effective and scalable operating model requires a strong basis in data and analytics management. Creating such an operating model is a step-by-step process, as outlined here.
Accelerating Machine Learning as a Service with Automated Feature EngineeringCognizant
Building scalable machine learning as a service, or MLaaS, is critical to enterprise success. Key to translate machine learning project success into program success is to solve the evolving convoluted data engineering challenge, using local and global data. Enabling sharing of data features across a multitude of models within and across various line of business is pivotal to program success.
Ecosystem innovation – a new approach to complex supply chain challenges to c...Shaun West
Problem
... existing models for supply chains over oversimplify the situation and failing to integrate people, processes and things
Purpose of this presentation
... to introduce the ecosystem and explore use cases from markets with different degrees of maturity
... to provide some hints and tips on how you could make commercial advantage through your ecosystem
The ecosystem has relevance to firms with complicated supply chains and value networks where they are looking for commercial advantage in the digital world
Annual Supply Chain Innovation Leaders Summit, Barcelona 4-5 December 2018
Dr Shaun West
What is the Value of Mature Enterprise Architecture TOGAFxavblai
Judith Jones received the Open Group award for Outstanding Contributions to the development of TOGAF 9 at 19th Open Group Enterprise Architecture Practitioners Conference Chicago - July 21-23, 2008. Former CEO of Architecting the Enterprise which has been a member of The Open Group for 6 years, she is personnally involved since 1997. As an active member of The Open Group and she is a major contributor and an editor of TOGAF 7, 8 and 9 as well as leading TOGAF projects for localisation, case studies, ADML, synergy and collaboration projects.
http://www.opengroup.org/member/member-spotlight-jones.htm
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
Pursuing a Single Version of the Truth, From Product Creation to Service
This IDC Manufacturing Insights White Paper summarizes the critical challenges the industrial equipment industry faces today and outlines the dramatic changes the industry will encounter going forward.
The paper highlights how today's fast-paced business environment calls for industrial equipment manufacturers to increase the speed of decision making along the entire product life cycle, from concept to design, from engineering to manufacturing and to service.
IDC Manufacturing Insights suggests industrial equipment organizations modernize their IT landscape to speed up decision making, streamline business processes, and break organizational silos. To do so firms will have to create a unique platform that — supporting the entire product life-cycle process, end to end — offers a single data source from product creation to service.
Building a more cohesive organisation using business architectureCraig Martin
In shifting the focus away from enterprise architecture being seen purely as an IT discipline, organizations are beginning to formalise the development of business architecture practices and business architecture outcomes.
The OpenGroup has made the differentiation between business, IT and enterprise architects through their various working groups and certification tracks.
However, industry at present is grappling to try and understand where the discipline of business architecture resides in the business and what value it can provide separate of the traditional project based business analysis focus.
This presentation will take the audience through an overview of some of the critical questions being asked by business and how these are addressed through the discipline of business architecture.
Using both method as well as case study examples, I will show the audience an approach to building more cohesion across the business landscape using business architecture techniques and artefacts.
The presentation will focus on using business motivation models, strategic scenario planning and capability based planning techniques to provide input into the strategic planning process.
It will also highlight some of the outputs through examples from engagements.
Business Process Modeling: An Example of Re-engineering the EnterpriseMassimo Talia
How the Software Engineering and Electrical and Electronic System Engineering walk together. Software Engineering is more related to the software, System Engineering is related to the Physical Systems.
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentAntonio Rolle
This presentation focuses on the significance of the CMDB to your organization and offers practical guidelines for successful population of the CMDB utilizing the Tivoli Netcool suite of products. Specific products discussed include Precision for IP Networks, Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Business Service Manager (TBSM) and Maximo.
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
Building an Effective & Extensible Data & Analytics Operating ModelCognizant
Building an effective and scalable operating model requires a strong basis in data and analytics management. Creating such an operating model is a step-by-step process, as outlined here.
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
In this advanced business analysis training session, you will learn OOA and UML. Topics covered in this session are:
• Business Imperatives
• Enterprise Modeling
• Stakehollders
• Value Chains
• Business Processes
• Business Engineering
• System Level Model
• Mapping to Layered Architecture
• Conclusion
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/advanced-business-analyst-training/
A glimpse of Cross Industry Roundtable held at Marriott, Troy on Reimagining Product Lifecycle Management (PLM) for Digitized Connected Product Ecosystem
Processes in the Networked Economies: Portal, Vortex, and Dynamic Trading Pro...Amit Sheth
Amit Sheth, Keynote at the Software Architectures for Business Process Management (SABPM'99) Workshop at CAiSE *99, Heidelberg, June 1999.
Processes will be chief differentiating and the competitive force indoing business in the networked economy. They will be deeply integrated with the way of doing business, and that they will be
critical components of almost all types of systems supporting enterprise-level and business critical activities.
http://knoesis.org/amit
Processes Driving the Networked Economy: Process Portals, Process Vortex and ...Amit Sheth
Amit Sheth's keynote at SABPM '99: Software Architectures for Business Process Management, (Workshop at the CAiSE*99, Heidelberg, Germany, June 14-15, 2009.
http://www.informatik.uni-hamburg.de/cgi-bin/TGI/pnml/getpost?id=1999/04/1203
Related paper: http://knoesis.org/library/resource.php?id=00246
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
Similar to MBIT Graduate Project Presentation (20)
Towards a Software Framework for Automatic Business Process Redesign
MBIT Graduate Project Presentation
1. Graduate Project
Presentation
Presentation by: Dimitris Kosmidis
Dec. 20, 2007
Presentation Title : End-2-End Business Process Innovation
Graduate Project on Technology Management
Program Degree: MSc in Management of Business, Innovation &
Technology (MBIT)
Supervising Professor: G. S. Yovanof
3. 3
Preface
End-2-End Business Process: is about addressing business information and processes
across organizational and technological silos.
Innovation: involves (1) introducing something new, which can be (2) an idea, a method or a
device.
Scope: we will not discuss “a new concept” here. Innovation in this presentation will mostly relate to
the use (flow) of master-data, meta-data, etc., in such a way, to enable visibility and availability of
key information across the enterprise.
4. 4
Business Process Experts
The Business Process Expert is neither a traditional developer nor a traditional business
analyst, but is able to apply the concepts, metrics, and performance objectives of business in the
analysis, design, and optimization of IT implementations capable of executing and monitoring
cross-functional processes. Such a role demands a common language that bridges the worlds of
business and IT as well: the Business Process Modeling Notation (BPMN), a standard
from Object Management Group (OMG).
5. 5
BPMN / BPMS
What is BPMN: Business Process Modeling Notation (BPMN), is a graphical notation for modeling
business processes. A BPMN model is essentially a diagram of the process flow, but a process
model is more than a drawing.
Fig.: BP General Architecture.
7. 7
Innovation in the Context of
Process Change
The best known methodology associated with Six Sigma is DMAIC (Define, Measure, Analyze,
Improve, and Control).
Supply-Chain Operations Reference (SCOR) is the Supply Chain Council's supply chain
framework. It is also the name of a notation and a methodology defined by the SCC.
Fig.: The O'Reilly-Tushman Innovation Continuum.
12. 12
SOA
Service Oriented Architecture (SOA)
provides a blueprint for services-based,
flexible business solutions. SOA helps
companies create a common collection of
business oriented capabilities that are
abstracted from their underlying technologies
and organizational boundaries. This is
fundamentally different from traditional
application development approaches, which
usually focus on single applications. Service-
Oriented Architecture is based on three key
principles:
Re-use.
Standardized service definition.
Holistic requirements and design.
Fig.: The “SAP Enterprise” SOA stack.
20. 20
ITIL v3 Application e.g.
DMAIC (Define, Measure, Analyze, Improve, and Control).
Continual Service Improvement (CSI) is an important phase in the IT service management
life cycle; since business demands evolve and change over time, the ability to continually meet
and exceed the business requirements becomes critical.
22. 22
The First Step of BPM
Consider the three technologies that companies are
presently using for process discovery: BPA (IDS
Sheer), BPMN Modelers and Microsoft
Office applications (Visio).
www.oasis-open.org (Business Process Execution
Language, BPEL), www.bpmn.org (Business
Process Management Notation, BPMN),
www.wfmc.org (XML Process Definition Language,
XPDL), notation, terminology & semantics.
25. 25
Innovation vs. Complexity
Current
business
system
Current
business
system
Model T:
zero-complexity
baseline
Model T:
zero-complexity
baseline
Innovation
fulcrum
Innovation
fulcrum
Cost out the new
one-product
process and
estimated impact
on quality
Add options
back in to meet
true customer
demand
Understand
How processes
Change as
Complexity is
Layered back in
Fig.: Finding your Model T: ref. HBR.
34. 34
The Usage Model e.g. Intel
A usage model is a collection of
data that describes system
usage within a stated context.
Compelling products exist
where business, usage, and
technology intersect.
Certain segments of a target
market might place different
values on these areas; early
adopters tend to favor new
technology over ease of use, for
example. However, all three
must be present for a product to
be broadly successful in its
market.
Over time, Intel has evolved from being a
“building block” supplier to focusing
increasingly on platforms… ref., Innovation
Management & Entrepreneurship & Strategic Management Class
Cases
35. 35
Title
The usage model structure contains 12
components in 3 tiers: supporting data,
overview, and usage details. The tiers’ order
corresponds roughly to the order that the
usage model is created as an artifact of
requirements elicitation and analysis
activities.
In terms of the volume of information,
however, the model looks more like a
pyramid with supporting data at the base,
usage details in the middle, and the overview
at the peak.
Usage models frequently reuse
components, ref., MP3 e.g.
For example, a single usage model could contain
many use cases, scenarios, and task flows, but any
particular use case, scenario, or task flow could also
belong to several usage models.
38. 38
On Demand (SaaS)
The increasing and well-documented emphasis on IT alignment and governance.
The convergence of software and services through the rise of software as a service (SaaS).
39. 39
ERP and SaaS (SMB e.g.)
Tab.: Cost element comparison of SaaS and on-premises systems
40. 40
The Financial Case for a
Service Catalogue
The table outlines
example areas
where potential
financial savings can
be made through the
use of a Service
Catalogue. The
figures represent
conservative
estimates of savings
through the
introduction of an
actionable Service
Catalogue for an IT
organization with 100
unique IT services
and 50,000 service
requests annually.
Tab.: Cost element comparison of SaaS and on-premises systems (Source: newScale, Inc.).
42. 42
Business Process Modeling: Documenting and implementing business
processes of an organization, forms a huge challenge, since there are many issues to
address, such as, effectiveness, efficiency, integrity of data and information,
timeliness, scalability, compatibility & openness, etc.
The final deliverable should address the expectations of sponsors and users,
management and workforce. It should answer with a persuasive manner real case, –
day to day scenarios.
It should be resistant to critique, –transparent and understandable, and at the same
time easily adaptable to a changing environment. It should be able to accommodate
additional and / or altered requirements with the minimum cost, time and effort. This is
the purpose of the use of BPA (eEPC) Tools, BPMN Modelers or MS-Office
Applications.
Faster and less expensive process creation, through process component reuse.
Business user engagement
Better context for process monitoring
Agile BPM addresses more problems
Some Concluding Remarks