Continental Airlines' Technical Operations division aimed to improve the flow of technical information to its 3,500 technicians to increase maintenance efficiency and reduce errors. It implemented a content management system to provide digital manuals, photos, drawings and videos. This helped technicians perform tasks more accurately and reduced document management costs.
Our flagship course, SCAPETM (Simulanis Computer Aided Process Engineering) is aimed at making the trainee conversant with the usage of computational techniques in routine process engineering calculations. It introduces the trainee to advanced mathematical tools viz. Advanced Microsoft Excel, Visual Basic, MATLAB, GAMS, etc. for a plethora of chemical engineering problems ranging from refinery scheduling and equipment sizing to practical optimization of the complete plant.
CH2M HILL provides manufacturing integration and consulting services for photovoltaic (PV) cell and module production. They have experience across crystalline silicon, thin film technologies like cadmium telluride and CIGS. Their services include manufacturing layout, material handling design, line optimization, and implementation of manufacturing execution systems. They take a tailored, simulation-based approach to evaluate and optimize solutions for clients' PV manufacturing needs.
This document provides an overview and summary of Textron Inc.'s business segments and strategy. It discusses each of Textron's business units, including Cessna Aircraft, Bell Helicopter, Textron Systems, and the Industrial segment. It highlights new products and initiatives across the businesses and an emphasis on growth, both organically and through acquisitions. The document also notes Textron's focus on international expansion, new product development, and improving profitability. It concludes with statements about forward-looking projections and risks.
A government department was facing low morale, a failing project to implement a new document management system, and strained relationships between stakeholders. Steve Syder facilitated a more collaborative approach, improved training, and engaged all stakeholders. This restored morale and reputations, delivered the system on time and under budget, and improved document usage.
EVALUATION OF LAYOUT DESIGN, OPERATION, & MAINTENANCE OF MULTI SYSTEM AUTOMAT...SuparJon
This document discusses automated guided vehicles (AGVs) and evaluates their layout design, operation, and maintenance in multi-system environments. It provides contact information for three students studying for their master's degree in mechanical engineering at Brawijaya University in Malang, Indonesia. The document then discusses how AGVs are programmed to transfer loads along predetermined routes driverlessly. It aims to demonstrate the advantages of evaluating AGV layout design, operation, and maintenance for improving manufacturing system efficiency and performance. Simulation can further verify results by accounting for additional control aspects. Formulating mathematical programs takes less time than building full simulations and can solve problems more quickly. Evaluating AGV systems in this way is best suited to flexible environments where optimal flow paths may
Emtm 561 final presentation emc-joe raimondo 21 may10Joe Raimondo
EMC focuses heavily on internal R&D, targeting 12% of revenue, to develop technologies like their new V-Max storage architecture. They coordinate R&D internally through a centralized-decentralized model, and externally through partnerships. This close coordination of R&D, marketing, and corporate strategy allows them to consistently release new generations of technology and integrate acquisitions. However, coordinating their large product portfolio and ensuring technological distinctiveness relative to partnerships presents ongoing challenges.
This document provides a summary of Michael E. Haftel's professional experience including over 20 years of experience in information technology and network engineering program and project management roles in Fortune 100, 500 companies and government. He has extensive experience managing large scale projects involving systems integration, package deployment, and application development and implementation.
Electronic forms and document managementColumbiaSoft
A presentation on the advantages of electronic forms and document management as a practical alternative over paper based forms and manual methods of forms processing.
Our flagship course, SCAPETM (Simulanis Computer Aided Process Engineering) is aimed at making the trainee conversant with the usage of computational techniques in routine process engineering calculations. It introduces the trainee to advanced mathematical tools viz. Advanced Microsoft Excel, Visual Basic, MATLAB, GAMS, etc. for a plethora of chemical engineering problems ranging from refinery scheduling and equipment sizing to practical optimization of the complete plant.
CH2M HILL provides manufacturing integration and consulting services for photovoltaic (PV) cell and module production. They have experience across crystalline silicon, thin film technologies like cadmium telluride and CIGS. Their services include manufacturing layout, material handling design, line optimization, and implementation of manufacturing execution systems. They take a tailored, simulation-based approach to evaluate and optimize solutions for clients' PV manufacturing needs.
This document provides an overview and summary of Textron Inc.'s business segments and strategy. It discusses each of Textron's business units, including Cessna Aircraft, Bell Helicopter, Textron Systems, and the Industrial segment. It highlights new products and initiatives across the businesses and an emphasis on growth, both organically and through acquisitions. The document also notes Textron's focus on international expansion, new product development, and improving profitability. It concludes with statements about forward-looking projections and risks.
A government department was facing low morale, a failing project to implement a new document management system, and strained relationships between stakeholders. Steve Syder facilitated a more collaborative approach, improved training, and engaged all stakeholders. This restored morale and reputations, delivered the system on time and under budget, and improved document usage.
EVALUATION OF LAYOUT DESIGN, OPERATION, & MAINTENANCE OF MULTI SYSTEM AUTOMAT...SuparJon
This document discusses automated guided vehicles (AGVs) and evaluates their layout design, operation, and maintenance in multi-system environments. It provides contact information for three students studying for their master's degree in mechanical engineering at Brawijaya University in Malang, Indonesia. The document then discusses how AGVs are programmed to transfer loads along predetermined routes driverlessly. It aims to demonstrate the advantages of evaluating AGV layout design, operation, and maintenance for improving manufacturing system efficiency and performance. Simulation can further verify results by accounting for additional control aspects. Formulating mathematical programs takes less time than building full simulations and can solve problems more quickly. Evaluating AGV systems in this way is best suited to flexible environments where optimal flow paths may
Emtm 561 final presentation emc-joe raimondo 21 may10Joe Raimondo
EMC focuses heavily on internal R&D, targeting 12% of revenue, to develop technologies like their new V-Max storage architecture. They coordinate R&D internally through a centralized-decentralized model, and externally through partnerships. This close coordination of R&D, marketing, and corporate strategy allows them to consistently release new generations of technology and integrate acquisitions. However, coordinating their large product portfolio and ensuring technological distinctiveness relative to partnerships presents ongoing challenges.
This document provides a summary of Michael E. Haftel's professional experience including over 20 years of experience in information technology and network engineering program and project management roles in Fortune 100, 500 companies and government. He has extensive experience managing large scale projects involving systems integration, package deployment, and application development and implementation.
Electronic forms and document managementColumbiaSoft
A presentation on the advantages of electronic forms and document management as a practical alternative over paper based forms and manual methods of forms processing.
Rapid ROI - Document Processing Solutions with AlfrescoZia Consulting
This document discusses how Zia Consulting provides document processing solutions using Alfresco to help companies reduce costs associated with paper-based processes and improve compliance. It highlights how solutions using HotDocs and Ephesoft can automate document generation and processing to significantly reduce processing times and costs for applications like mortgages, claims, and permits. The document also outlines additional capabilities around workflow automation, integration with other systems, records management, and analytics.
Document Management includes, but not limited to, creating and maintaining
required documents for your business or personal use.
The documents can be – financial, administrative, sales or presentations
Document management systems (DMS) help organizations manage the large percentage of information that exists as documents rather than structured data. DMS provide functionality for capturing documents from various sources, storing and organizing them, controlling access and versions, and retrieving documents. They support key business needs like organizational communication, business process reengineering, generating revenue from published content, and maintaining an organizational memory. Emerging areas of research include extending DMS capabilities to the web and improving indexing and retrieval of document concepts and meanings.
Dropbox allows users to store, share, and access files from any device. The document discusses how to sign up for a free Dropbox account using an email or Google account. It then demonstrates how to upload, download, share, organize with folders, and collaborate on files. Key features covered include uploading new files, sharing individual files or folders via link, and inviting others to collaborate by editing files within shared folders.
Documentation management system & information databasesSyed Zaid Irshad
A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents.
Synergy2016 – What's new in Synergy V4 - Melanie BuntingTotal Synergy
This document summarizes the new features in Synergy version 4.9.4. Key updates include a new "cash" rate type for staff expenses, an improved design for entering bills with additional fields like due date and tax code, the ability to group project phases and see totals, faster data exports to Excel, and new reporting capabilities using Synergy Cloud Services and Microsoft Power BI. Training webinars are also announced to explain how to use the new billing and reporting features in 4.9.4.
The power of document management in Synergy - Anne ThompsonTotal Synergy
This document discusses how document management software can be used to store, manage, and track documents. It provides information on using controlled and uncontrolled document storage, setting up a controlled document library, and using the Outlook plugin to file emails. The key benefits outlined are version control, audit trails, access management, and preventing use of outdated documents. A case study example illustrates how issues with an outdated specification document could have been avoided with proper document management practices.
Time to Remove the Paper from Your Desk and Become More EfficientHelpSystems
Do your users keep paperwork on their desk until it's processed?
Are people constantly removing documents from filing cabinets?
What happens when your company depends on an outdated document management strategy?
Too much paper is wasted—approximately 1,000 pages per month per worker.
Attempts to locate documents in endless filing cabinets drive your employees crazy.
And distributing documents to customers, vendors, and business partners is expensive and takes up far too much time.
These are just three common reasons why it might be time for your company to implement a paperless document management system.
Discover how easy it can be to:
-Capture
-Manage
-And distribute documents digitally
Plus, our experts will provide a live demonstration of how implementing a document management solution will quickly solve your paper-based problems, so you can be more efficient.
Collaborative Document Management Solution for Office 365 - Oxygen from ISAACJason Yeomans
Oxygen Document Management is part of our Business Apps for Millennials Series. Easily interact, share, upload and manage all your documents in one centralised location, accessible from any device. Fully integrated with your email, it even links with your 3rd party CRM - Collaboration has never been easier with document co-authoring and sharing with colleagues and peers.
Our Apps help your people to get work done - they are the home for your company's productivity. Built in O365, and making the best of it's collaborative features, our automated workflows remove mundane tasks from your working day
Choose one, choose two, choose a whole bunch of apps and create your very own Digital Workplace
DocLink Document Management for Sage: Smart Form ToolkitNet at Work
We will present how Sage-endorsed document management solution DocLink enables you to configure windows for data capture, use that information to create documents, index and submit them, browse related files, and allow users to easily see a list of related documents.
8 Reasons It's Time to Implement an Electronic Document Management SystemHelpSystems
Don't let paper-based processes slow you down any longer. Find out why it's time to implement electronic document management.
Watch the on-demand webinar on HelpSystems.com:
https://www.helpsystems.com/resources/on-demand-webinars/8-reasons-its-time-implement-electronic-document-management-system
Richard Harbridge provides his contact information and introduces the topic of the prepared organization and getting ready for today and tomorrow's technology demands. He discusses considerations for upgrading to SharePoint Online or SharePoint 2016, getting ready for SharePoint 2016, new features in SharePoint 2016 including management, performance and reliability improvements, and how to improve adoption of new technologies.
aOS Dublin - All about documents in O365 03/2017Sébastien Paulet
This document discusses document management in Office 365. It provides an overview of where documents are stored in Office 365, including personal documents, records/archives, internal/external sites. It then discusses using SharePoint as a document management system (DMS), highlighting its features like classification, permissions, workflows. It notes attention points for SharePoint DMS like treating documents as files with properties, file name rules. The document also covers archiving, permissions, storage and concludes with notes on using SharePoint as a DMS and limits to consider.
This document discusses the benefits of implementing a digital document management system. It highlights that digital document management can reduce an organization's carbon footprint by replacing printing, postage, and physical filing with electronic processes. It also improves staff workflow by allowing easy access and sharing of documents, enhances security of documents, reduces liability risks, and enables mobile access to documents from any device. The presentation argues that digital document management is good for the environment, improves productivity, enhances security, and can reduce liability risks. It states the organization is in the process of a company-wide project to adopt digital document management across all operations.
Electronic document management system SoftwareDigismartek
An electronic document management system is a software program that manages electronically documents like the creation, storage and control . The organization’s workflow is primart function of an Electronic document is to manage electronic information. Electronic document should include document management, workflow, text retrieval, and imaging. To qualify as a records management system, an Electronic document must be capable of providing secure access, executing disposition, and maintaining the context instructions for all records in the system. Before implementing a system you must determine how it fits into your overall records management strategy.
1) Swiss-AS has launched development of its own electronic technical logbook (eTLB) which will tightly integrate with its AMOS platform. This will improve collaboration between pilots, cabin crew, and mechanics through seamless data sharing and workflows.
2) The eTLB is being developed as a type-A EFB application to simplify regulatory approval. It will run on multiple operating systems to leverage existing hardware.
3) Swiss-AS is taking a collaborative approach, involving customer input to define requirements. Several airlines are partnering with Swiss-AS in testing and validating the eTLB.
Application of Big Data Systems to Airline ManagementIJLT EMAS
The business world is in the midst of the next
revolution following the IT revolution – the Big Data revolution.
The sheer volume of data produced is a major reason for the big
data revolution. Aviation and aerospace are typical areas that
can apply big data systems due to the scale of data produced, not
only by the plane sensors and passengers, but also by the
prospective passengers. Data that need to be considered include,
but are not limited to, aircraft sensor data, passenger data,
weather data, aircraft maintenance data and air traffic data.
This paper aims at identifying areas in aviation where big data
systems can be utilized to enhance operational performances
improve customer relations and thereby aiding the ultimate goal
of increased profits at reduced costs. An improved management
model built on a strong big data infrastructure will reduce
operation costs, improve safety, bring down the cost and time
spent on maintenance and drastically improve customer
relations.
Aerospace companies are facing challenges from shorter development cycles, complex technology, and changing customer demands. To address this, companies need to focus on service-centric business models that emphasize efficient operations and maintenance, excellent customer experience, and advanced data analytics. Adopting these service models can help companies increase profits and customer loyalty in both new product development and aftermarket maintenance, repair, and overhaul.
Rapid ROI - Document Processing Solutions with AlfrescoZia Consulting
This document discusses how Zia Consulting provides document processing solutions using Alfresco to help companies reduce costs associated with paper-based processes and improve compliance. It highlights how solutions using HotDocs and Ephesoft can automate document generation and processing to significantly reduce processing times and costs for applications like mortgages, claims, and permits. The document also outlines additional capabilities around workflow automation, integration with other systems, records management, and analytics.
Document Management includes, but not limited to, creating and maintaining
required documents for your business or personal use.
The documents can be – financial, administrative, sales or presentations
Document management systems (DMS) help organizations manage the large percentage of information that exists as documents rather than structured data. DMS provide functionality for capturing documents from various sources, storing and organizing them, controlling access and versions, and retrieving documents. They support key business needs like organizational communication, business process reengineering, generating revenue from published content, and maintaining an organizational memory. Emerging areas of research include extending DMS capabilities to the web and improving indexing and retrieval of document concepts and meanings.
Dropbox allows users to store, share, and access files from any device. The document discusses how to sign up for a free Dropbox account using an email or Google account. It then demonstrates how to upload, download, share, organize with folders, and collaborate on files. Key features covered include uploading new files, sharing individual files or folders via link, and inviting others to collaborate by editing files within shared folders.
Documentation management system & information databasesSyed Zaid Irshad
A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents.
Synergy2016 – What's new in Synergy V4 - Melanie BuntingTotal Synergy
This document summarizes the new features in Synergy version 4.9.4. Key updates include a new "cash" rate type for staff expenses, an improved design for entering bills with additional fields like due date and tax code, the ability to group project phases and see totals, faster data exports to Excel, and new reporting capabilities using Synergy Cloud Services and Microsoft Power BI. Training webinars are also announced to explain how to use the new billing and reporting features in 4.9.4.
The power of document management in Synergy - Anne ThompsonTotal Synergy
This document discusses how document management software can be used to store, manage, and track documents. It provides information on using controlled and uncontrolled document storage, setting up a controlled document library, and using the Outlook plugin to file emails. The key benefits outlined are version control, audit trails, access management, and preventing use of outdated documents. A case study example illustrates how issues with an outdated specification document could have been avoided with proper document management practices.
Time to Remove the Paper from Your Desk and Become More EfficientHelpSystems
Do your users keep paperwork on their desk until it's processed?
Are people constantly removing documents from filing cabinets?
What happens when your company depends on an outdated document management strategy?
Too much paper is wasted—approximately 1,000 pages per month per worker.
Attempts to locate documents in endless filing cabinets drive your employees crazy.
And distributing documents to customers, vendors, and business partners is expensive and takes up far too much time.
These are just three common reasons why it might be time for your company to implement a paperless document management system.
Discover how easy it can be to:
-Capture
-Manage
-And distribute documents digitally
Plus, our experts will provide a live demonstration of how implementing a document management solution will quickly solve your paper-based problems, so you can be more efficient.
Collaborative Document Management Solution for Office 365 - Oxygen from ISAACJason Yeomans
Oxygen Document Management is part of our Business Apps for Millennials Series. Easily interact, share, upload and manage all your documents in one centralised location, accessible from any device. Fully integrated with your email, it even links with your 3rd party CRM - Collaboration has never been easier with document co-authoring and sharing with colleagues and peers.
Our Apps help your people to get work done - they are the home for your company's productivity. Built in O365, and making the best of it's collaborative features, our automated workflows remove mundane tasks from your working day
Choose one, choose two, choose a whole bunch of apps and create your very own Digital Workplace
DocLink Document Management for Sage: Smart Form ToolkitNet at Work
We will present how Sage-endorsed document management solution DocLink enables you to configure windows for data capture, use that information to create documents, index and submit them, browse related files, and allow users to easily see a list of related documents.
8 Reasons It's Time to Implement an Electronic Document Management SystemHelpSystems
Don't let paper-based processes slow you down any longer. Find out why it's time to implement electronic document management.
Watch the on-demand webinar on HelpSystems.com:
https://www.helpsystems.com/resources/on-demand-webinars/8-reasons-its-time-implement-electronic-document-management-system
Richard Harbridge provides his contact information and introduces the topic of the prepared organization and getting ready for today and tomorrow's technology demands. He discusses considerations for upgrading to SharePoint Online or SharePoint 2016, getting ready for SharePoint 2016, new features in SharePoint 2016 including management, performance and reliability improvements, and how to improve adoption of new technologies.
aOS Dublin - All about documents in O365 03/2017Sébastien Paulet
This document discusses document management in Office 365. It provides an overview of where documents are stored in Office 365, including personal documents, records/archives, internal/external sites. It then discusses using SharePoint as a document management system (DMS), highlighting its features like classification, permissions, workflows. It notes attention points for SharePoint DMS like treating documents as files with properties, file name rules. The document also covers archiving, permissions, storage and concludes with notes on using SharePoint as a DMS and limits to consider.
This document discusses the benefits of implementing a digital document management system. It highlights that digital document management can reduce an organization's carbon footprint by replacing printing, postage, and physical filing with electronic processes. It also improves staff workflow by allowing easy access and sharing of documents, enhances security of documents, reduces liability risks, and enables mobile access to documents from any device. The presentation argues that digital document management is good for the environment, improves productivity, enhances security, and can reduce liability risks. It states the organization is in the process of a company-wide project to adopt digital document management across all operations.
Electronic document management system SoftwareDigismartek
An electronic document management system is a software program that manages electronically documents like the creation, storage and control . The organization’s workflow is primart function of an Electronic document is to manage electronic information. Electronic document should include document management, workflow, text retrieval, and imaging. To qualify as a records management system, an Electronic document must be capable of providing secure access, executing disposition, and maintaining the context instructions for all records in the system. Before implementing a system you must determine how it fits into your overall records management strategy.
1) Swiss-AS has launched development of its own electronic technical logbook (eTLB) which will tightly integrate with its AMOS platform. This will improve collaboration between pilots, cabin crew, and mechanics through seamless data sharing and workflows.
2) The eTLB is being developed as a type-A EFB application to simplify regulatory approval. It will run on multiple operating systems to leverage existing hardware.
3) Swiss-AS is taking a collaborative approach, involving customer input to define requirements. Several airlines are partnering with Swiss-AS in testing and validating the eTLB.
Application of Big Data Systems to Airline ManagementIJLT EMAS
The business world is in the midst of the next
revolution following the IT revolution – the Big Data revolution.
The sheer volume of data produced is a major reason for the big
data revolution. Aviation and aerospace are typical areas that
can apply big data systems due to the scale of data produced, not
only by the plane sensors and passengers, but also by the
prospective passengers. Data that need to be considered include,
but are not limited to, aircraft sensor data, passenger data,
weather data, aircraft maintenance data and air traffic data.
This paper aims at identifying areas in aviation where big data
systems can be utilized to enhance operational performances
improve customer relations and thereby aiding the ultimate goal
of increased profits at reduced costs. An improved management
model built on a strong big data infrastructure will reduce
operation costs, improve safety, bring down the cost and time
spent on maintenance and drastically improve customer
relations.
Aerospace companies are facing challenges from shorter development cycles, complex technology, and changing customer demands. To address this, companies need to focus on service-centric business models that emphasize efficient operations and maintenance, excellent customer experience, and advanced data analytics. Adopting these service models can help companies increase profits and customer loyalty in both new product development and aftermarket maintenance, repair, and overhaul.
This document discusses enabling a smart connected supply chain through leveraging modern technologies. It recommends manufacturers move operations to the cloud to gain agility and improve processes. The document outlines a digital transformation framework with five stages: defining strategic objectives, discovering opportunities, planning projects, selecting solutions, and achieving operational excellence. Overall, it advocates adopting technologies like cloud, IoT, and analytics to connect the supply chain and gain benefits like lower costs, better mobility, and improved customer and supplier relationships.
The document discusses Intergraph's Process, Power & Marine division which creates solutions that enable design, construction and operation of process plants, power plants, offshore platforms and ships. It highlights that Intergraph is ranked the #1 leader in engineering design software and process engineering tools. It also summarizes key benefits of Intergraph's solutions such as improved communication and efficiency, minimizing impacts of changes, and understanding project status.
This document discusses TAP's embrace of mobility and mobile technologies. It provides an overview of TAP, including facts and figures about the company. It then discusses how mobility is impacting airlines and the business and IT challenges involved. The document outlines the services and solutions TAP's mobile competence center provides. It presents several case studies of mobile apps and solutions TAP has implemented, including apps for customers and employees, using RFID technology in maintenance, and providing information to line maintenance mechanics.
The aviation industry has experienced soaring passenger traffic, requiring airports to dramatically develop their operations to accommodate more volume. Managing airport complexities is challenging, involving safety, security, resources, assets, and more. A recent study explored the "Smart Airport" concept of heavily interconnecting technical and operational know-how. It analyzed perspectives of technology, business optimization and revenues, and improved passenger experience. Effective information technology governance is important for seamless travel, requiring shared decision-making and well-designed processes formally communicated. Airports are moving from centralized structures with decentralized information technology to decentralized structures with centralized information technology.
Service life-cycle management (SLM) aims to streamline aircraft maintenance operations by eliminating unnecessary tasks and optimizing necessary maintenance. SLM analyzes historical maintenance data to determine the optimal timing and methods for maintenance. Major airlines and MRO providers are adopting SLM solutions from companies like Accenture to reduce maintenance costs, which represent a sizable portion of operating expenses. SLM leverages aircraft usage data and predictive analytics to do the right maintenance at the lowest cost.
Royal Air Force is protected and managed by Symantec Mobility.Symantec
Royal Air Force Pilots Happy to Go Mobile
A heavy aluminum briefcase with up to 30 pounds of paper flight documentation is now history for a number of Royal Air Force pilots. They carry the data on iPads instead. It’s more easily updated and simpler to access, enabling safer flights. And it’s protected and managed by Symantec Mobility: Suite, deployed by Symantec Silver Partner Nine23
The document is a presentation from VMware discussing end-user computing. It highlights VMware's end-user computing products like Horizon and AirWatch, customer case studies from companies like Sprint, TeleTech, United Airlines and Mecklenburg County, and VMware's strategy to address the market from the data center to devices. It also discusses VMware's total addressable market growing to over $60 billion by 2017 and its momentum in the end-user computing space.
This issue of the Aircraft IT Operations magazine includes the following:
- Case studies on how Wizz Air, Sunclass Airlines, Philippine Airlines, and Icelandair have implemented various flight operations IT solutions to improve efficiency, safety management, and fuel savings.
- Interviews with representatives from IT vendors NAVBLUE, Conduce, and ASQS Group about their solutions and growth.
- An article explaining the evolution of Leon Software's flight management system.
- News items about Boeing's focus on inclusion in innovation and a new vendor, CAE Flight Operations Solutions, joining Aircraft IT Operations.
- A directory of leading operations IT systems.
The magazine provides information on recent technologies and software
Aerospace & Defence Newsletter - Oct 2014Jaswin Sood
Boeing is the world's largest aerospace company, with annual revenue of $86.6 billion and over 168,000 employees. It produces commercial and military aircraft, satellites, weapons systems, and other aerospace technology. Boeing uses various health monitoring systems to monitor aircraft components like engines, structures, and hydraulics for issues. This includes sensors that track usage, loads, vibrations, temperatures and other metrics. The data is transmitted in real-time during flights and analyzed to detect potential problems. More than 65 airlines and 2,000 aircraft worldwide use Boeing's Airplane Health Monitoring system to reduce delays, cancellations and diversions.
This document discusses how digital manufacturing tools within a PLM (product lifecycle management) environment can be used to analyze complex manufacturing scenarios for the aerospace industry. Specifically, it describes a case study of using CATIA, DELMIA, and QUEST software to simulate the assembly process of an airplane battery system. Through virtual prototyping, layout planning, ergonomic analysis, and factory flow simulation, the tools helped optimize the design of a support structure and riveting tool, arrange workstations, and evaluate the manufacturing process. The results demonstrated how digital manufacturing can build expertise, improve processes, and support decision making for aerospace production.
The document discusses challenges with application rationalization and modernization projects. It notes that such projects carry high risks of delays and failures due to issues like internal politics, workload coexistence, and inaccurate savings expectations. Additionally, obtaining and managing data for testing during these projects can be very difficult and expensive due to the large amounts of storage needed. The Delphix Modernization Engine is presented as a solution to help mitigate these risks and challenges. It does so through capabilities like virtualizing data to reduce storage needs, efficiently synchronizing data between environments, and providing automated data services.
This document provides an economic analysis of cloud computing. It begins with an introduction to cloud computing and its benefits over traditional IT models. It then analyzes cloud computing qualitatively in terms of direct cost savings, productivity improvements, and potential for innovation. Barriers to adoption and common challenges are also discussed. The document performs a quantitative financial analysis using models like net present value to compare the total cost of ownership of enterprise data centers versus cloud computing. It reviews several existing cost models and concludes that the total cost of ownership model is best suited for analyzing IT investments in cloud computing.
1. The document discusses cockpit resource management (CRM), ergonomics, and situation awareness (SA) as they relate to improving safety and productivity for agricultural pilots.
2. It introduces DynaNav Systems and their DynaFlight-AirAg II system, which aims to reduce pilot stress and improve accuracy, efficiency, and profits through its intuitive interface and heads-up display.
3. The summary argues that effective use of resources, prioritizing pilot comfort and safety, and maintaining up-to-date awareness can improve decision making and help achieve flight goals.
Industry 4.0: Merging Internet and FactoriesFabernovel
Industrial IoT and connected objects for factories are part of our research at FABERNOVEL OBJET, our activity dedicated to IoT.
The future of industry is at the crossroads of internet and factories. Some call it INDUSTRY 4.0 or FACTORY 4.0 in reference to the upcoming fourth industrial revolution. Governments and private companies in Germany, UK and the USA have acknowledged the importance of industrial IoT and its central role in future industrial transformation.
The adoption of Industrial Internet has both near-term and long-term impacts and will be characterized by the emergence of new models such as the “Outcome Economy” and the “Autonomous, Pull Economy”.
We believe that INDUSTRY 4.0 is a growth opportunity for industrial companies, and have decrypted this very phenomenon in the following presentation.
The document discusses SimpliVity's OmniCube hyperconverged infrastructure platform. It aims to provide both cloud economics and enterprise capabilities like data protection, efficiency, performance and unified management. SimpliVity's key innovation is its data virtualization platform which performs real-time deduplication, compression and optimization of data without impacting performance. This allows data to be optimized once and accessed globally. The OmniCube combines compute, storage, networking and management into an integrated 2U building block to simplify IT infrastructure management and costs compared to traditional legacy stacks.
British Airways was struggling with flight disruptions at Heathrow airport. They hired Atos to develop a real-time dashboard to improve disruption management. Atos worked collaboratively to understand BA's needs. They designed a browser-based dashboard accessible from any device that aggregated data from 10 systems into easy-to-understand visuals. Atos then rapidly developed the dashboard in just 8 weeks using agile methods and open source technologies. The new dashboard reduced the time it takes operations staff to be alerted of issues from 20 minutes to 20 seconds, improving decision making and reducing costs for BA.
This document summarizes a case study report by MWD Advisors on BAA's implementation of technology from Pegasystems to improve operations at Heathrow airport. BAA implemented an Airport Collaborative Decision Making system using Pega's BPM platform to optimize aircraft turnaround times. The system schedules arrivals and departures to minimize ground time using rules and collaborates between systems and human teams. Following its implementation, on-time departures increased from 60% to 85% and passenger throughput improved. The project is the first part of BAA's program to replace aging airport systems and improve efficiency using BPM.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
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Document management business case
1. Continental Airlines
Tech Ops Leverages Visual Media
to Improve Airline Performance
An IDC Infoimaging Case Study
Continental Airlines is the fifth largest airline in the U.S., with 2001 revenues of
$9 billion and more than 40,000 employees worldwide. The core mission of
THE SUBJECT Continental ‘s Technical Operations division (profiled in this case) is the
maintenance and repair of its aircraft. To perform this, Tech Ops relies on a vast
body of technical documentation.
To use technology to improve the flow of information between aviation
manufacturers and Continental, and between Continental’s engineers and its
THE GOAL 3,500 technicians in the field. The ultimate goal was to improve efficiency of
maintenance and repair processes, reduce error rates and reduce and/or
eliminate document management costs.
The core of Continental’s Infoimaging initiative is a Documentum-based content
management application—accessed through Continental’s intranet—that greatly
THE SOLUTION improves the flexibility, timeliness and overall richness of the technical
documentation used by technicians. The use of digital photographs, high-
resolution drawings and streaming video within key documents is critical.
Sponsored by
Eastman Kodak Co.
2. Table of Contents
EXECUTIVE SUMMARY .................................................................................................. 1
SITUATION ANALYSIS .................................................................................................... 2
CONTINENTAL’S BUSINESS DRIVERS.......................................................................... 4
UNDERSTANDING THE TECH OPS INFORMATION FLOW 4
THE NEED: SMARTER, RICHER TECHNICAL DOCUMENTS 6
CONTINENTAL’S IMPLEMENTATION: EMPOWERING WITH VISUAL DATA........ 6
A FUNCTIONAL OVERVIEW 6
NEW ARCHITECTURE OPENS THE DOOR FOR ADVANCED IMAGING APPS 7
KEY COMPONENTS OF CONTINENTAL ’S SOLUTION 7
CONTINENTAL’S INFOIMAGING BENEFIT PROFILE ................................................ 8
IDC ANALYSIS: THE GROWTH OF XML-BASED CONTENT MANAGEMENT
TECHNOLOGIES .............................................................................................................. 9
THE FUTURE: BUILDING ON SUCCESS ...................................................................... 10
ii i
3. Executive Summary
Situation Analysis Within Continental’s Technical Operations unit, the sweet spot for
innovation has centered on improving this flow of information between
aviation manufacturers and the airlines, and between the airlines’
engineers and its 3,500 technicians in the field.
Business Drivers Continental’s core business driver was to replace its much-maligned
process for issuing revisions to its Aircraft Maintenance Manuals. Its
key goal was to improve the overall efficiency with which Tech Ops
received, processed, and published technical data. Continental sought
a shift from paper-intensive, text-based documentation management.
Technology Beginning in 1999, Continental (with the assistance of a solutions
provider) deployed a range of document management and authoring
solutions—each targeted to specific needs. Key functions include:
• General Enhancement through Graphical Illustration—Involves
the expanded use of manipulable high-resolution photos ,
diagrams , or drawings alongside textual information to increase
the accuracy of instructions.
• Inspection-Related Collaboration—Involves the use of a digital
camera to perform diagnostic analysis.
• Real-time Instruction—Involves the use of Java-based streaming
video to provide realtime training and tutorials for technicians.
• Flagging High-Risk Procedures—Involves the use of digital
photos and/or streaming video to provide a priori alerts to
technicians when conducting complex or risky procedures.
Benefit Profile By delivering a richer array of data—especially image-related data—
to its technicians, Continental has achieved a higher level of accuracy
and a lower error rate for both routine and non-routine maintenance.
Continental has also sharply reduced its document management cycle
time.
Future Continental plans to expand the scope of its document management,
with an even stronger emphasis on integrating both still photos and
digital images.
Eastman Kodak commissioned IDC to identify and analyze examples of Infoimaging at work in the
marketplace today. This case study, and others in this series, demonstrates how the convergence of
imaging science and information technology is driving growth opportunities for vendors and enabling
companies using Infoimaging to improve their mission-critical processes and better serve their customers.
11 1
4. Situation Analysis
Continental Airlines is the fifth largest airline in the U.S., with hubs in
New York, Houston, Cleveland and Guam. With 2001 revenues of $9
billion and more than 40,000 employees worldwide, Continental serves
more international cities than any other U.S. carrier, offering extensive
service throughout the Americas, Europe and Asia. The company
serves 15 European cities, seven South American cities, Tel Aviv,
Hong Kong and Tokyo. Continental also serves more destinations in
Mexico and Central America than any other United States airline. The
company serves the western Pacific (including Japan) through its
Guam hub.
Of the many strategic and competitive issues affecting the airline
industry, few loom larger than the need for carriers to maximize the
overall efficiency of their operations. With competition keeping a lid
With a broad mandate to
keep the airline’s fleet at
on air fares, airlines are now more dependent than ever on process
peak performance, the innovation—and the technology infrastructure that enables it—to
“Tech Ops” function deliver bottom-line results. While the airline industry as a whole has
touches on the most been fairly aggressive in deploying technology, much of its activity has
fundamental elements of thus far been directed toward customer-facing processes (e.g.,
an airline’s business ticketing and customer service) or employee-based programs (e.g.,
model. intranet-based services). In contrast, the airline industry has been
relatively slow to deploy technology in the area of Technical
Operations—the diverse set of processes through which airlines
maintain their aircraft considered the innermost core of its operations.
With a broad mandate to keep the airline’s fleet at peak performance,
the “Tech Ops” function touches on the most fundamental elements of
an airline’s business model. These range from ensuring passenger
safety to maximizing the revenue stream from the airline’s key
assets—its planes—by keeping them in the air. From a process point
of view, Tech Ops relies on the effective management of a vast body of
technical documentation related to aircraft maintenance and repair.
The most important documentation includes:
• Aircraft Maintenance Manuals (AMMs)—Issued by manufacturers
such as Boeing, GE, and Pratt and Whitney, AMMs are extremely
large documents that provide all information on how to maintain a
particular type of airplane, its engines or its subsystem. Primarily
text-based, AMMs also include illustrations such as parts
drawings or wiring diagrams.
• Airworthiness Directives (ADs)—Issued by the Federal Aviation
Administration (FAA), ADs alert airlines to potential technical
problems on specific aircraft models, and dictates a course of
remedial action. Compliance with ADs, which typically involves
extensive testing, is mandated by FAA.
22 2
5. • Service Bulletins (SBs)—Issued by manufacturers, SBs also alert
airlines to potential technical issues; compliance with SBs is at the
discretion of the airline.
• Illustrated Parts Catalog (IPC)—Issued by manufacturers,
provides a more graphical and database-driven view of aircraft
maintenance data.
• Engineering Authorizations (EAs)—Issued by an airline to its
technicians, EAs specify in detail how to perform non-routine
maintenance on aircraft and aircraft components (such as work
related to service bulletins).
Within Tech Ops, the sweet spot for innovation has centered on
improving this flow of information between aviation manufacturers and
the airlines, and between the airlines’ engineers and its 3,500
technicians in the field. One of the most dramatic improvements of
late has been the gradual switch from paper-based documentation to
electronic media. The key development that made the shift to digital
media possible was the creation of a set of file transfer standards
known as Air Transportation Association (ATA)-2100. Through ATA-
2100, manufacturers are able to identify discrete elements within a
technical document—such as a part number, a heading or a graphic—
and label it accordingly. This labeling—or “tagging”—converts what
had essentially been a monolithic document into a reusable collection
of easily identifiable data.
A Continental Boeing 777 Source: Continental Airlines, 2002
33 3
6. For airlines such as Continental, the move to digital documentation
has laid the groundwork for significant cost savings and process
improvements in the area of Tech Ops. A key enabler of these process
improvements is the increased flexibility afforded by digital
documents, as well as their ability to accommodate rich media such as
high-resolution images and streaming video. The following sections
examine how Continental has successfully begun to introduce such
functionality into its Tech Ops area.
Continental’s Business Drivers
The roots of Continental’s digitization strategy extend back to the early
1990s, when Boeing (a key Continental supplier) began making its
technical documents available digitally (in SGML format). While
Continental’s desire to take advantage of Boeing’s new approach was a
key impetus to its efforts, the company’s core business driver was to
replace its much-maligned process for issuing revisions to its Aircraft
Maintenance Manuals. [Because the process was largely paper-based,
it took an average of 3 months to get revised manuals out to
technicians in the field.] In the first half of the 1990s, Continental
made only modest progress toward digitization, reflecting the relative
dearth of off-the-shelf technology products, as well as the high cost of
proprietary products on the market at the time.
The year 1996 marked an inflection point for Continental’s digitization
“Our goal was to
efforts. While the company’s intranet infrastructure had reached a
improve the overall critical mass, the focus had also begun to shift from developing better
efficiency with which authoring technology to improving the tools available to end-users.
Tech Ops’ received, According to John Stelly, Continental’s Managing Director of
processed, and Technology, the availability of low-cost, off-the-shelf Web technology
published technical made it feasible to provide aircraft maintenance technicians with
data.” dynamic, up-to-date, and accurate information. “Our goal was to
improve the overall efficiency with which Tech Ops received,
— John Stelly, Managing
Director of Technology,
processed, and published technical data,” says Stelly. “With Web and
Continental Airlines
portal technology, we were able to put technology into the hands of
3,500 technicians—not just the 50 engineers and technical writers
using authoring tools.”
Understanding the Tech Ops Information Flow
To understand how Continental sought to leverage technology, one
must first understand the basic processes by which Tech Ops manages
information. At a high level, Continental receives a variety of
documents from its manufacturers (the most prominent of which are
Boeing, GE, Honeywell, Pratt & Whitney and Rolls-Royce) which
provide generic, step-by-step instructions on how to maintain its
equipment or how to perform a specific procedure. For documents
related to routine maintenance, Continental’s engineers and technical
writers then take these generic source documents and customize them
(in accordance with its own Maintenance Plan) into “task cards.”
44 4
7. Consider an example: while Boeing’s manual may specify tasks A, B
and C for changing an oil filter, Continental may add a number of tasks
that could be conveniently performed at the same time. This newly
“Incorporating graphics defined, more inclusive task card would subsume the one specified by
into task cards and
the manufacturer.
Engineering
Authorizations have
shown extremely For documents related to non-routine maintenance, such as service
positive results in the bulletins and or airworthiness directives, Continental’s engineers again
field. Our belief is that serve as intermediaries between the manufacturers and its technicians
technologies like in the field. In a hypothetical example, Boeing may notify Continental
imaging enable the Tech (and its other airline customers) of a sudden tendency for 737 rudders
Ops group to be more to turn right. It is the engineer’s job to construct a to create an
productive, more error-
Engineering Authorization to provide detailed instructions on how to
free, and do a better job
of maintaining aircraft at
perform often-complex inspections, removals and repairs. For
peak performance.” documents like Engineering Authorizations, Stelly sees the inclusion
of graphical images like drawings, photos and diagrams as a major
— John Stelly enhancement to their usability. “Incorporating graphics into task
cards and engineering authorizations have shown extremely positive
results in the field,” notes Stelly. “Our belief is that technologies like
imaging enable the Tech Ops group to be more productive, more error-
free, and do a better job of maintaining aircraft at peak performance.”
Basic Document Flow in Continental’s Tech Ops
Routine Maintenance Non-Routine Maintenance
Aircraft Manufacturers Aircraft Manufacturers
(Issue Maintenance. (Issue Service Bulletins,
Manuals) Airworthiness Direct.)
Continental Engineers Continental Engineers
(Create Task (Create Engineering
Cards, etc.) Authorizations, etc.)
Continental Technicians
and Mechanics
(Access Documents)
Source: IDC, Continental
55 5
8. The Need: Smarter, Richer Technical Documents
In 1999, Continental launched a series of initiatives with the broad
goal of adding more intelligence and flexibility to its technical
document management process. Prior to this, the predominant
approach was for manufacturers to send manuals to Continental in
paper form, after which they were scanned, converted to PDFs, and
then converted to micro-film. Technicians would then typically print
out the manuals from a micro-film reader. Similarly, Continental’s
engineers would write up both task cards and Engineering
Authorizations as 100 percent text-based documents. Technicians in
the field would then print out the document on a dot-matrix printer.
This hard-copy, 100 percent text-based document would then be used
to guide technicians as they performed their non-routine maintenance
or repair.
But by 1999, Continental saw the emergence innovative technologies
as an opportunity to do away with this inflexible, paper-intensive
documentation management scheme. Continental contracted with
Denver-based Creative Concepts Corp. (CCC), a provider of XML-
based content management solutions targeted to the airline industry.
The following sections examines the various solutions that CCC
developed, and the diverse stream of benefits that they yielded for
Continental.
Continental’s Implementation: Empowering with Visual Data
A Functional Overview
Beginning in 1999, CCC deployed a range of document management
and authoring solutions for Continental—each targeted to the specific
needs outlined above. To manage the receipt of maintenance manual
information from Continental’s manufacturers, CCC deployed its
FlightLine™ product, a modular solution built on Documentum’s
document management product. The basic function of the solution is
to take service manual data from manufacturers in SGML format and
convert it to an editable, Web-ready database. After receiving the
manuals in SGML format, the system then converts the data to XML,
breaks the data stream (“bursts”) into its component parts, and
publishes it on Continental’s intranet. Users can access the data with
a standard Web browser. FlightLine’s biggest strength is its ability to
radically streamline the alteration of maintenance manual content—
either for the creation of task cards or to incorporate revisions to
manuals sent over by the manufacturer. [In the latter case, manual
revision processing time was cut from 3 months (see above) to just 14
days.]
To address the creation of Engineering Authorizations, Continental
deployed a template-based authoring environment known as the
Engineering Information Management system. The system allows
66 6
9. Continental engineers to create and revise Engineering Authorizations
online, and makes it easy for engineers to add graphical elements such
as photographs, diagrams, and drawings to what had once been text-
only documents.
New Architecture Opens the Door For Advanced Imaging Apps
Having deployed a new document management architecture in Tech
Ops, Continental is now much better positioned to deploy rich media
such as imaging to further enhance the performance of its engineers,
technical writers and technicians. Some prominent examples of the
integration of imaging within Continental’s Tech Ops include:
• Image-Enhanced Inspection and Collaboration—Scenario : a
mechanic discovers corrosion in the course of a routine inspection
that falls outside of documented procedures and needs to know
how to proceed. Using a digital camera, the mechanic can now
send an image of the corrosion to a special engineering group
within Continental. After evaluating the image, an engineer will
then issue a specific engineering authorization advising the
mechanic how to proceed. Status : Currently being done.
• Real-time Video-based Instruction—Scenario : a mechanic is
executing a complex, unfamiliar procedure outlined in a task card
or Engineering Authorization. The mechanic then clicks on an
icon embedded in the Engineering Authorization that runs an Java
applet-based streaming video that provides detailed instructions
on the procedure. Further down the road, technicians may view
the same type of content through a heads-up display. Status :
Currently being tested.
• Visual Flagging of High-Risk Procedures—Scenario : a mechanic
is executing a routine procedure associated with a relatively high
rate of errors. Embedded in the task card is digital photo and/or
an icon leading to a streaming video that alerts the mechanic to
the risk of error and provides recommendations on how to avoid an
error. Status : Currently being tested.
• General Enhancement through Graphical Illustration—Scenario : a
mechanic or technician conducts maintenance, inspection or
repair following either a task card or an Engineering
Authorization. The mechanic or technician completes the job
more quickly and accurately because photos, diagrams, or
drawings are presented alongside textual information, Status :
Currently being used.
Key Components of Continental’s Solution
IDC classifies Continental’s Tech Ops solution as an example of
Infoimaging by virtue of its use of imaging technology to improve the
communication, presentation or interpretation of information. Under
the Infoimaging framework, components used to develop such a
solution fall under three categories:
77 7
10. • Devices, which are used to capture, process, or output images
(e.g., scanners, digital cameras, printers, and hand-held devices);
• Infrastructure (including IT and networking resources) which is
used to store, process and deliver image-based information.
• Services/Media (including the software, film and services) which
are used to access, analyze and print images.
To put its Tech Ops solution in place, the majority of Continental’s
investment was in the area of Services/Media , reflecting the cost of
CCC’s software, the Documentum and Oracle database underlying the
solution and the associated deployment costs. Other software costs
included the deployment of plug-ins that would allow workstations to
read CGM (Computer Graphics Metafile) files, the standard format
used for high-resolution graphics on the system.
Key Infoimaging Components of Continental's Solution
Devices Infrastructure Services/Media
Hi-Speed Scanners Storage Area Network CCC’s Software
Digital Cameras Servers Database Software
Printers Graphics Drivers
Source: IDC, Continental
In the area of Infrastructure , Continental’s required investments
included dedicated servers to run Documentum (dedicated servers
were employed to guarantee 24/7 availability) as well as a 300 GB
storage area network used for storing the solution’s text and graphical
data. Although Continental’s intranet is the channel through which the
solution is accessed, investments in intranet infrastructure are
considered incidental (i.e., not directly attributable) to Tech Ops
solution. Continental’s required investment in Devices was fairly
minimal, by virtue of Tech Ops’ ability to repurpose its existing base of
high-speed scanners (used to scan the small base of documents still
delivered in hard copy) and digital cameras.
Continental’s Infoimaging Benefit Profile
Viewed broadly, the most significant benefit of Continental’s XML-
based document management initiative has been a major improvement
in the efficiency of Technical Operations. In addition to helping
88 8
11. Continental manage its documents and data, its recent initiative has
“By delivering a richer greatly improved its ability to perform its core mission: keeping its
array of data to our
aircraft clean, safe, and reliable in the air. On a practical level, this
technicians, we’ve begun
means enabling planes to receive regular maintenance at night and
to achieve a higher level
of accuracy and a lower still stay on Continental’s schedule (read: generate passenger revenue).
error rate for both One of the most important ways the solution helps Tech Ops keep
routine and non-routine planes in the air is to arm technicians with more and better
maintenance. There’s information—enabling them turn around jobs faster, and with fewer
also been a major errors. And as Continental’s Stelly points out, technical
cultural change in that documentation enhanced with image-based data is one of the best
technicians have come ways to achieve this. “By delivering a richer array of data to our
to expect—even technicians, we’ve begun to achieve a higher level of accuracy and a
demand—pictures in lower error rate for both routine and non-routine maintenance,” says
their task cards.” Stelly. “There’s also been a major cultural change in that technicians
— John Stelly have come to expect—even demand—pictures in their task cards.”
The benefit of integrating graphical content within aircraft
maintenance documentation has also been the subject of academic
inquiry. Stelly cites a particular study related to the integration of
graphical images into task cards as evidence of its positive impact.
“The research showed a marked improvement in the effectiveness of
technicians through a reduction in errors and an ability to perform
their job faster in cases where illustrations were added to textual
documentation.” Concurring with Stelly is Dr. Colin G. Drury,
Distinguished Professor of Industrial Engineering at University at
Buffalo, who has performed human factors research in the area of
aircraft inspection and maintenance for the past 15 years. “My
research has shown that the best way to reduce aircraft maintenance
errors is to design better documents,” says Drury. “And the best way
to design better documents is to intelligently integrate graphical data
and text.”
Not surprisingly, some of the most dramatic benefits came as a result
of its shift from paper-based to Web-based document distribution.
Foremost among these benefits is a dramatic shortening of document
management cycle time, which allows the airline to get materials to the
field more quickly. Take the example of revisions to the Aircraft
Maintenance Manual sent by manufacturers, which previously took
Continental 60 to 90 days to produce and distribute to its technicians.
By adopting a more flexible, Web-based document management
scheme, Continental cut that time to just 14 days.
IDC Analysis: The Growth of XML-based Content Management Technologies
Continental’s Tech Ops solution exemplifies a broadening trend toward
companies using XML-enabled content management platforms to
integrate different kinds of content faster and more efficiently. This
has been fueled by the steady integration of XML support into content
management products, search technologies, authoring tools, and rich
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12. media witnessed over the past 12 months. IDC sees the basic
requirements of a Web-based content management platform as:
• storing of structured, semi-structured, and unstructured data;
• communicating with other platforms across the Internet; and
• delivering content to any type of client device.
XML is especially suited to separating content from its presentation,
providing the user with greater access and ability to “slice and dice”
content for reuse. XML is also enabling content to evolve at a rapid
pace on the Web and play a role in integrating with other enterprise
applications, resulting in new market opportunities and partnerships.
The increasing use and acceptance of XML—and its ability to
separate content from presentation—has created a need for tools to
author content in XML. Over the past year, the market for XML-based
content authoring tools has grown considerably. IDC forecasts the
worldwide market for XML-based authoring tools to grow from $106.1
million in 2002 to $394.7 million in 2006, representing a compound
annual growth rate of 41.5 percent. In the short term, demand for
XML authoring tools should provide steady growth for vendors in
content management and publishing applications.
In the area of aircraft maintenance, the operational benefits of XML-
based content management platforms has been clear—as evidenced by
the success of Continental’s Tech Ops solution. Another high-profile
example of such a solution is currently being by developed the U.S.
Air Force. When completed, it will provide more than 1 million users
with a single point of access to information ranging from engine
schematics and equipment repair manuals to flight schedules and
internal memos. As with Continental, the goal is stimulate higher
levels of operational efficiency by allowing convenient access to a
richer array of content.
The Future: Building on Success
Going forward, Continental plans to expand the scope of its document
management, with an even stronger emphasis on integrating both still
photos and digital images. For instance, Stelly’s Technology group is
now working with the Tech Ops training department automate
instructional manuals by adding video elements. His vision beyond
this: “We want to create a whole library of video ‘objects’ that our
technical writers can access and append to particular training
documents,” says Stelly. “We’re essentially building an infrastructure
for adding rich media to the training experience.” Similarly, Stelly’s
group is moving toward establishing an archive of images taking by
technicians for diagnostic purposes and establishing an archive for
future reference.
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