Aircraft IT Ops V11.4.pdf

AIRCRAFTIT
Operations
CASE STUDIES: WIZZAIR • SUNCLASS AIRLINES • PHILIPINE AIRLINES • ICELANDAIR
NEWS • VENDOR FLIGHT LOGS: ASQS • CONDUCE • NAVBLUE • HOW TECHNOLOGY WORKS: LEON SOFTWARE
A new Flight Ops IT solution
for Sunclass Airlines
Relaunching an airline and multiple IT systems
Fuel at Philippine Airlines
and Wizz Air
Two different solutions for two different airlines
Quality & safety management at Icelandair
An integrated solution covering from reporting to compliance
WINTER 2022/23 • V11.4

With AvioBook Base, give Operations the tools to easily
monitor and manage what’s going on across the fleet!
Discover more on our website...
In the Hangar
In the Cabin
In the Cockpit
On the Ground

AIRCRAFT IT Operations: WELCOME
AIRCRAFT IT Operations • WINTER 2022/23 • 3
AircraftIT Operations is published bi-monthly and is
an affiliate of Aircraft Commerce and part of the
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2021
AviationNextGen Ltd an independent publication
and not affiliated with any of the IT vendors or
suppliers. Content may not be reproduced without
the strict written agreement of the publisher.
The views and opinions expressed in this
publication are the views of the authors and do not
necessarily reflect the views or policies of their
companies or of the publisher. The publisher does
not guarantee the source, originality, accuracy,
completeness or reliability of any statement,
information, data, finding, interpretation, advice,
opinion, or view presented.
AIRCRAFTIT
Operations
Publisher/Editor
Ed Haskey
E-mail: ed.haskey@aircraftit.com
Telephone: +44 1273 454 235
Website: www.aircraftIT.com
Chief Operating Officer
Scott Leslie
E-mail: scott.leslie@aircraftit.com
Copy Editor/Contributor
John Hancock
E-mail: john@aircraftit.com
Magazine Production
Dean Cook
E-mail: deancook@magazineproduction.com
COMMENT
T
here was a time when the miracle of flight
was thought to be that such heavy machines
could leave the ground at all. A fully fueled
Boeing 747 with passengers and cargo
loaded will weigh something like 265 tonnes. There’s
a reason why large jet call signs include the word
‘heavy’. But readers know that the fact of aircraft
flying is not the miracle, it’s physics and engineering.
The real miracle is the process of working with these
incredibly complex machines and ensuring that they
do what they were intended to do in challenging
and changing conditions. That’s Flight Operations
and, with that growing complexity of aircraft, the
ever-extending reach of regulation, the economics
of flying, the need to reduce fuel use and emissions
as well as the need to avoid some airspace,
Operations are as complex as aircraft. That’s why IT
is no longer an option for airlines and operators, it is
the technological backbone of the whole business
of flying.
In this issue of AircraftIT Operations there are
articles covering several key aspects of flying
commercial aircraft, including two case studies on fuel
efficiency, the topic that keeps airline accountants
awake at night. From Philippine Airlines and from Wizz
Air, you’ll read about two different modern, data-driven
and Artificial Intelligence powered solutions being
applied to reduce fuel and emissions. From Iceland Air,
there is a great case study on the implementation of a
new quality and safety management solution and how
it has been integrated with the other key systems at
the airline. Then Sunclass Airlines relates the
remarkable story of how, following the collapse of the
Thomas Cook group, one of the airlines in that group
managed to get back flying in just a matter of months;
but having to implement all necessary IT systems from
scratch and contemporaneously.
There is also a great ‘How Technology Works’
article from Leon Software, going through the
company’s growth from an idea to make life as a pilot
or dispatcher better to the successful business and IT
solution that it is today. Plus, there are Vendor Job
Cards from NAVBLUE, Conduce Group and ASQS
Group. In addition, we have the regular round-up of
news and technology developments: plus, of course,
the comprehensive ‘Operations Software Directory’.
Aircraft IT Operations: putting the spotlight on
technology that will help you be the professional you
are.
Wishing all readers a very happy New Year 2023.
Aircraft IT Operations: Articles about
the software solutions that keep aircraft
flying safely and efficiently
W O R D S : E D H A S K E Y

ifs.aero
Getapersonalizeddemo:
AGILITY MAKES
THE DIFFERENCE.
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AIRCRAFT IT Operations: V11.4
06 Latest News and Technology updates
Keeping up with what is happening in a complex and evolving business world
is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations
e-journal the latest developments are sorted and ready to read.
30 CASE STUDY: AI powered fuel efficiency at Wizz Air
Jaime Romero Waldhorn, Fuel Efficiency Manager, Wizz Air tells how the
airline is using most accurate Artificial Intelligence (AI) powered Fuel
Efficiency Solution
In early 2022 WizzAir adopted an innovative fuel efficiency solution. This
case study focuses on the advanced fuel efficiency gap analysis, which was
done with innovative AI fuel burn prediction models.
38 VENDOR FLIGHT LOG: NAVBLUE
Alarico Fernandes Shares how NAVBLUE has grown both in size and scope
to deliver the full range of services needed to complete a mission
In the first of our Q&A pieces, Alarico Fernandes, Head of Enterprise
Architecture at NAVBLUE, completes his ‘Flight Log’ for Aircraft IT.
40 CASE STUDY: A new flight operations IT solution for
Sunclass Airlines
Lene Nielsen, Business Analyst and Peter Friis Højgaard, Head of Flight
Operations both at Sunclass Airlines share the story of a change made
under high pressure internally and externally
With multiple implementations having to run in parallel for the re-launched
airline and with a global pandemic in play, Sunclass quickly learned how to
prioritize and focus their efforts on achievement.
46 VENDOR FLIGHT LOG: CONDUCE
Hayley Russell explains how a focus on being the very best with a
critical support system, ETL, has made Conduce a valued partner for many
airlines today
In the second of our Q&A pieces, Hayley Russell, Marketing Manager,
Conduce Group Ltd, completes her ‘Flight Log’ for Aircraft IT.
48 CASE STUDY: Philippine Airlines steps up to fuel
efficiency with an intelligent solution
Capt. Leo Ezquiel Reyes Bernabe, VP-Flight Operations shares Philippine
Airlines experience using an Innovative Artificial Intelligence (AI) powered
Fuel Efficiency Solution, with Pilot Apps
Using Big Data technology, powered by AI, to improve Flight Operations and
Fuel Efficiency; you will see how the airline enables pilots to analyze their
own fuel efficiency and engage in the different fuel saving initiatives.
58 VENDOR FLIGHT LOG: ASQS GROUP
Günther Schindl lets us into the philosophy of devising solutions with the
user’s ease of use in mind that ensure that ASQS solutions work so well
In the third of our Q&A pieces, Günther Schindl, co-founder and CEO, ASQS
Group, completes his ‘Flight Log’ for Aircraft IT.
60 CASE STUDY: Integrated quality and safety
management for Icelandair
Björn Guðmundsson, Safety Manager, Icelandair and Florian Lis-Srajer,
Project Manager, ASQS GmbH share Icelandair’s implementation of a new
quality and safety management solution
When Icelandair decided to implement a new quality and safety management
system, they wanted it to operate as one integrated solution from reporting
issues to regulatory compliance. This study is about how they managed that.
66 HOW TECHNOLOGY WORKS: The evolution of a
Flight Management System
Pawel Kruk, CEO, Leon Software shares the story behind Leon Software,
the business, the solution, its success and a look to the future
How a solution that started as a dispatcher’s and pilot’s project to make their
tasks better organized has grown into one of the most successful Flight
Management Systems on the market today.
72 Operations Software directory
A detailed look at the world’s leading Operations IT systems.
CONTENTS

NEWS
Innovation
driven by
inclusion
Our teams are united in pushing the boundaries
of imagination and excellence. Join us.
boeing.com/careers
Boeing is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national origin,
gender, sexual orientation, gender identity, age, physical or mental
disability, genetic factors, military/veteran status or other
characteristics protected by law.
New Vendor joins
Aircraft IT Operations
We are very
pleased to
welcome to
AircraftIT a further new vendor in the
form of CAE Flight Operations
Solutions which is an industry-leading
digital platform trusted by the world’s
top airlines and business aviation
companies to optimize their
operations. Every year, more than 50
million flights and over 200,000 crew
members are supported by CAE’s
flight operations software backed by a
global team and unparalleled
expertise.
Spanning crew, flight, movement,
airport, on-board catering, and cost
management, CAE’s customizable
end-to-end solution improves decision
making by harnessing the power of
integrated data and advanced
technologies to improve operational
performance, profitability, employee
satisfaction and passenger experience.
Welcoming the new vendor to
AircraftIT, COO Scott Leslie
commented, “AircraftIT is all about the
vendors and how their diverse
capabilities and ingenuity ensure that
businesses operating in this commercial
aviation sector are always able to deal
with whatever changes and
developments might impact them. CAE
Flight Operations Solutions’ platform
addresses key issues on which the
efficient delivery of flights depends and
we’re very glad to have them on the
Vendor Panel.”
In mid-November 2022, it
was announced that MNG
Airlines, the Istanbul
based cargo airline, had
selected Flightman to
deliver EFB software
technology that will
streamline their Flight
Operations processes.
The solution includes eJourney Log, Electronic Flight Folder, Large Content
Manager, eReports together with the Flightman Business Intelligence module.
This complete EFB software solution will connect MNG Airlines’ fleet of Airbus
aircraft to their back-office systems and reduces operational workload by
ensuring single point data capture.
MNG Airlines deploy the
Flightman EFB solution

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For starters, fuel for climb-out can be cut by 5% using SITA OptiClimb.
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cruise thanks to the highly intuitive integration of SITA OptiDirect in our
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For a 20 mixed jet fleet, savings of up to US$1m and cuts of up to 5,000 tons
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NEWS
ESMS - ESSA
F11107502
APR 21 07:51 - 08:06 UTC
Falcon 7X
D-DATX
GEN PERF
MEL/CDL M&B Takeoff LDG Dispatch LDG Inflight Approve
Input Runways T/O Info Reland Reland Info
Datacard
MALMO
ESMS / MMX
17
T/O Weight
T/O Weight Limit
RWY condition:
AD Elev 237 ft
Var 3.53°E
65399 lb
70000 lb DRY
17
170°
4517
5653
TODR
3533
5653
ASDR
050/7
3
6
V1
122
VR
124
V2
129
VFT
195
OAT 10 °C
88.8 % 89.7 %
Side Eng N1 Center Eng N1
1737 ft
EFFRA
N/A
Trim
T/O Flaps
SF2
AntiIce OFF
6.19
2d segm gross grad
Eng Fail: Climb on RWY TRACK to minimum safe altitude. Minimum acceleration
altitude 1737 ft MSL (1500 ft AAL)
TORA 9186 ft
TODA 10171 ft
ASDA 9186 ft
TOD req 5653 ft
Slope 0.300
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SITA eWAS Dispatch helps Azul enhance its weather resiliency
In mid-October 2022, Brazilian carrier, Azul Linhas
Aéreas Brasileiras (Azul), announced that it has
implemented SITA eWAS Dispatch, a new-
generation flight tracking and weather data
solution, giving dispatchers a real-time view of the
location of every aircraft, and live and upcoming
weather hazards. This visibility will bring improved
operational efficiency, climate resiliency, and safety,
including carbon emissions and fuel consumption
savings.
Climate science studies warn of increasing
hazardous weather events linked to the changing
climate. The World Metrological Organization (WMO)
highlights that Latin America and the Caribbean (LAC)
is a region significantly impacted by extreme weather
and climate change. Early warning systems and
climate services can help reduce climate impacts, but
these are lacking in the LAC region, according to the
WMO.
As a carrier operating domestic and international
flights across the LAC region, Azul has selected SITA’s
cloud-based tracking and weather awareness solution
to strengthen its weather resiliency and safety. Instead
of the usual approach of a single weather source,
eWAS Dispatch has global weather coverage from
multiple providers, allowing dispatchers to make
better decisions based on more accurate and
extensive data. The solution also features an early
warning system that provides alerts on potential
weather issues. It is also Global Aeronautical Distress
and Safety System (GADSS) compliant – the industry
standard for global flight tracking.
Severe weather events often prove expensive for
airlines when factoring in the cost of network and
operational impacts, passenger reallocation, and so
on. SITA estimate that its eWAS Dispatch solution
could save around $600,000 in avoiding just one
weather incident. The flight replanning feature can
save airlines like Azul approximately 153 tons of fuel
and 488 tons of CO2 per year based on conservative
estimates. The carbon reduction benefits support
Azul’s sustainability ambitions to be net-zero by 2045,
five years ahead of the industry’s long-term net-zero
carbon emissions by 2050 goal.
Diogo Youssef, Engineering and Flight Dispatch
Manager, Azul, said: “We are operating in a region
impacted by extreme weather. We selected SITA
eWAS Dispatch because it provides superior aviation
weather data and next-generation flight tracking to
help build our resiliency to weather events, while
improving operational efficiencies and reducing
emissions.”
Yann Cabaret, Chief Executive Officer, SITA FOR
AIRCRAFT, said: “We’re providing and developing
best-in-class solutions that help address the
challenges facing our industry today and tomrrow.”
Read the full story on Aircraft IT Website

NEWS
In early September 2022,
NVable was proud to
announce announced that
Enter Air is now using it’s
Converge Electronic
Techlog in live operations
across the airline. The
Converge Electronic
Techlog, configured to
Enter Air processes, was
approved by the Civil
Aviation in Poland for live
operations from the beginning of September 2019.
“I am proud that our team is the first to introduce an electronic logbook in Poland.
The Converge system is delivering quality data and providing view of the real time
status of the fleet that wasn’t possible before. We have also automated a number of
data feeds which make life simpler for internal departments and suppliers. We are
looking to make more use of that capability and exploring other possibilities in the
future.”, stated Mariusz Olechno, Technical Director of Enter Air.
“It has been a pleasure to work with Mariusz and the team at Enter Air in
preparation for introducing our Converge service. I must specifically mention the
dedication of Marcin Czarniecki (Chief of Technical Documentation) during the final
phase of the implementation. There were several unique configuration requirements
in this implementation but the flexibility of Converge was up to the task. The
success is a credit to the tremendous focus and effort of Mariusz and his team
working with NVable. This is another confirmation of the industry leading capability
of our solution.” added Cameron Hood, CEO of NVable.
Enter Air is the largest Polish charter airline, and the second largest airline in the
region. With seven operational bases throughout Europe, it connects Poland with
holiday destinations across Europe and North Africa and has received numerous
awards, proving it to be one of the best air carriers in Poland.
NVable is an independent software consultancy with customer satisfaction as
the primary goal. The team has consistently delivered solutions where others have
failed. In 2012 the aviation solutions were introduced with the Electronic Techlog as
a key element. The team was involved in creating the first Electronic Techlog in the
world and are experts in the field.
NVable announces live
operation of converge
electronic techlog with Enter Air

NEWS
Tomorrow.io selected to
provide weather forecasting
technology throughout all of
JetBlue’s Flight Operations
In early November 2022, Tomorrow.
io, the world’s leading weather and
climate security program, announced
that JetBlue has selected the
company to be its end-to-end
weather forecasting technology
across all global operations, including
providing its on-site EWINS program.
The contract was awarded after a
request for purchase process in which
JetBlue extensively evaluated weather
and climate solutions in order to
identify the best global partner.
The selection serves as a strategic
culmination to a journey that began five
years ago when Tomorrow.io and
JetBlue first began working together on
ground operations at Logan Airport in
Boston. After seeing the impact
Tomorrow.io was able to have on
efficiency, the airline’s venture capital
subsidiary JetBlue Ventures
participated in the company’s Series A
funding round. During the past four
years, Tomorrow.io worked alongside
both JetBlue Ventures and JetBlue to
grow from a single airport to company-
wide adoption.
“We’re delighted to see the progress
Tomorrow.io has made along with
JetBlue in the past few years,” said Amy
Burr, President at JetBlue Ventures. “At
our time of investment in Tomorrow.io,
it was clear that the innovative vision
they had was going to be the next-
generation of forecasting in the aviation
industry, and this relationship is a
testament to JetBlue Ventures’ original
mission to bring innovative technologies
to our parent company.”
With no shortage of challenges
facing the aviation industry, including
unpredictable weather and heightened
sustainability goals, the implementation
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NEWS
of Tomorrow.io comes at the perfect
time for JetBlue. The number of
weather events impacting airline
operations are increasing every year,
demanding operations teams to be
more climate resilient or else risk
major delays and cost. By utilizing
Tomorrow.io’s industry leading weather
intelligence platform, JetBlue has now
armed their operations with the
technology needed to predict and
mitigate weather disruptions.
“The sheer number of weather
events and the impact of those events
affecting airlines each year has vastly
grown over the years,” said Itai Zlotnik,
Co-Founder and CCO at Tomorrow.io.
“Having worked with JetBlue Ventures
and JetBlue during the past few years,
we are extremely proud of the value
Tomorrow.io has been able to deliver to
meaningfully improve their operational
efficiency, and we are excited about
what the future holds.”
JetBlue operates more than 1,000
flights per day across 100 global
destinations, and mitigating disruptions
from weather has been the centerpiece
for Tomorrow.io and JetBlue’s
partnership from inception. The teams
have worked together on tactical
solutions such as predictive de-icing
programs, estimated to be saving
JetBlue $50,000 per month per hub, as
well as longer-term projects around
how to improve operations against an
increasing number of annual weather
events.
“JetBlue strives first and foremost to
be the innovation leader when it comes
to safety and efficiency,” said Steve
Olson, Vice President of JetBlue’s
System Operations Center. “With
Tomorrow.io, we have found the right
partner for us for both day-to-day
operations, as well as sustainability
goals related to climate resiliency and
our overall ESG strategy.
From a technology standpoint, the
next significant milestone for Tomorrow.
io is the launch of the first-of-its-kind,
commercial weather satellite
constellation equipped with radars and
microwave sounders. Tomorrow.io’s
space program will democratize access
to global weather forecasting and
enable organizations across all
industries to prepare for and mitigate
the business impact of weather.
KEEP UP WITH IT
DEVELOPMENTS
SUBSCRIBE HERE FOR FREE… AIRCRAFTIT
Operations
SkyPath app utilizes the accelerometer built
into iPad to sense and map turbulence
conditions in real time, allowing pilots to plan
safer, more fuel-efficient flight routes
Watch the Video:
Apple at Work - Success Stories - United Airlines - Apple

NEWS
more information: www.logipad.aero
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with Logipad EFB & EFF
Jazeera Airways is launch
customer for IQSMS in Kuwait
In mid-November 2022, ASQS were
pleased to announce that Jazeera
Airways will take off with IQSMS.
ASQS’ first customer in Kuwait, the
Middle East’s first non-governmental
airline, Jazeera Airways, was established
in April 2004. Jazeera serves more than
50 destinations across the Middle East,
Central & South Asia and Europe,
operating a reliable fleet of Airbus A320
and A320neo aircraft – all fitted with
their signature leather seats.
In June 2018, Jazeera was the first
airline in the Middle East to introduce
the A320neo into its fleet. The company
owns and operates its own terminal at
Kuwait International Airport – Terminal
5 (T5) ensuring an enhanced passenger
experience with dedicated check-in, fast
immigration and short transfer
distances. The IOSA certified operator
raises the total number of IOSA certified
IQSMS customers to 64 operations.
ASQS is pleased to support the
Kuwaiti airline with their integrated
quality and safety management solution,
simplifying vital operational processes
for higher efficiency and safety. With the
IQSMS core modules for reporting,
quality and risk management, including
the respective offline applications and
the Document Distribution Module,
Jazeera Airways is making a deliberate
choice to promote a sound
communication and safety culture
throughout the entire organization.
Facilitated reporting procedures and the
possibility to file reports even without
internet connection strengthens the
safety accountability of each and every
employee in the company and result in
an overall increased operational safety
performance.
The ASQS team is pleased to
welcome Jazeera Airways as their first
Kuwaiti customer on board.

NEWS
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eTT Aviation Signs Contract with
AirDialog to Provide Business
Software Solutions
In mid-November
2022, eTT Aviation
announced a
multi-year contract
with AirDialog to
provide its SkedFlex
Management
Information System
for Aviation (MISA)
Product, software
solution to manage
complex operations
more efficiently and
profitably. MISA has
provided aviation companies such as FedEx feeders operating under 14 CFR part
135, government contractors, and flight schools with tools to manage their
business for over 20 years.
“We are confident MISA will help streamline our business operations as we
continue to grow our team and expand cargo routes,” said David DeRose,
President and Director of Finance for AirDialog.
The comprehensive MISA solution includes accounting, maintenance,
inventory, flight operations, training, HR, and payroll, allowing companies to
standardize and streamline business processes across their company with a
user-friendly and consistent application.
AirDialog: AirDialog, LLC is a Part 135 airline founded in 2004. In 2022, the
company relocated its central base of operation to Albuquerque, New Mexico to
provide cargo services. Click here to learn more and see job openings at Air
Dialog.
eTripTrader, Inc.: dba eTT Aviation: eTripTrader, Inc. (dba eTT Aviation) has been
in business over 20 years and is a service-disabled veteran-owned small business
(SDVOSB) headquartered in Boise, Idaho. eTT specializes in scalable aviation flight
and crew management, flight planning and dispatch, maintenance, accounting,
inventory, HR, and management information solutions that revolutionize the way
airlines achieve scheduling flexibility, compliance and control, all while steadfastly
adhering to its core values of being Accountable, Ambitious, Ethical, having a
Positive Attitude, and always begin Ready, Able, and Willing to Help.

NEWS

2022 Nov_Aircraft IT eJournal_m2.pdf 1 11/10/22 9:26 AM
Korean Air chooses SkyBreathe® 360° eco-flying platform to save fuel
In mid-October 2022, Korean Air, the flag carrier of
Korea, announced that it is leveling up its
commitment to environmental protection by
implementing SkyBreathe® eco-flying software to
maximize fuel efficiency and reduce aircraft carbon
emissions.
Under this agreement, OpenAirlines will implement
SkyBreathe® eco-flying platform, the world’s leading
fuel efficiency software. The software will
automatically analyze the flight data of the airline’s 155
aircraft daily to improve operational efficiency at the
fleet, route, and individual flight stage levels.
The Big Data solution integrates multiple data
sources for each flight in a single database. It
computes achieved and potential savings considering
the exact flight conditions, such as weather, flight
path, Air Traffic Control, and payload, to produce
highly accurate fuel metrics.
It generates insights, which are shared with all
stakeholders through synthetic and easy-to-read
dashboards. Pilots can visualize their actual flights in
4D and get an individual debrief on each fuel-saving
best practice via a dedicated user-friendly mobile app
called MyFuelCoach™.
This digital solution will enable Korean Air to
quickly implement the most appropriate best
practices to reduce fuel consumption. The main
operational actors (flight operations engineers,
dispatchers, maintenance engineers, etc.) and the
Photo by Miguel Ángel Sanz on Unsplash

NEWS
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pilots become active contributors
through an all-in-one platform that
empowers them and gives them
detailed reports of their performance.
“Committed to various means of
reducing carbon emissions, we
acknowledge flight efficiency
optimization as a powerful lever to
decarbonization, and we aim to
implement a practical plan to achieve
concrete CO2 reduction results.
SkyBreathe® will help us build the
infrastructure to monitor fuel savings
systematically and identify potential
inefficiencies, ultimately reducing our
carbon footprint,” said Soo-Keun, LEE,
CSO, Executive Vice President at
Korean Air.
“SkyBreathe® usually enables an
airline to reduce fuel consumption and
CO2 emissions from 2 to 5%. We know
that it’s one of the airlines’ top priorities
since jet fuel cost is rising and now
accounts for 35% to 45% of operational
expenses. Under the threat of climate
change, every airline should have a
strong fuel efficiency program involving
all departments to develop a safe and
efficient fuel and environmental culture.
As a pioneer in the global aviation
industry, Korean Air is taking
preemptive measures to reduce its
carbon footprint and mitigate climate
change. It will be exciting to help them
further reduce fuel costs while
contributing to achieving their carbon
neutrality goal.” Said Alexandre Feray,
CEO and founder of OpenAirlines.
Korean Air: Serving the world for
more than 50 years, Korean Air is one of
the world’s top 20 airlines, carrying
more than 27 million passengers in
2019, pre-COVID. With its global hub at
Incheon International Airport (ICN), the
airline serves 120 cities in 43 countries
on five continents with a modern fleet
of 155 aircraft and over 20,000
professional employees. Korean Air’s
outstanding performance and
commitment to the highest level of
safety and customer service was further
highlighted during the pandemic; the
airline was granted numerous awards
including 2021 Airline of the Year and
2022 Cargo Operator of the Year by Air
Transport World, and a 5-star COVID
safety rating from Skytrax.
Korean Air is a founding member of
the SkyTeam airline alliance and has
grown into one of the largest
transpacific airlines through its joint
venture with Delta Air Lines. Dedicated
to providing Excellence in Flight, Korean
Air’s vision is to be a respected leader in
the world airline community.
OpenAirlines: OpenAirlines is a
privately-owned digital innovation
company comprising a team of
highly-qualified mathematicians,
aeronautical engineers, data scientists,
pilots, IT experts, and aircraft
performance specialists who operate
from its bases in Toulouse, Hong Kong,
Miami, and Montreal. The French
clean-tech is specialized in developing
digital technology to help airlines
achieve their sustainability and
emissions targets. They developed
SkyBreathe®, a comprehensive eco-
flying solution for airlines to reduce fuel
costs and CO2 emissions, today used by
51 airlines worldwide, including Air
France, easyJet, DHL, Norwegian,
IndiGo, flydubai, and Atlas Air.

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AircraftIT-MRO-eJournal_108mmx144mm_RGB_FINAL_Outlines.pdf 1 11/9/22 7:54 PM
Air Atlanta chooses SkyBreathe®
to optimize operational efficiency
and monitor aircraft performance
to cut harmful emissions
In late November 2022, Air Atlanta,
one of the world’s leading ACMI and
charter service provider, announced
that it is implementing SkyBreathe®
360° eco-flying platform, the leading
fuel management solution.
The AI-driven solution developed by
the French cleantech company
OpenAirlines will help the airline to
further reduce its carbon footprint by
identifying and implementing fuel-
saving measures across its operations,
including aircraft performance
monitoring, thanks to the latest
integrated product of the platform:
SkyBreathe® APM.
SkyBreathe® Analytics is a
comprehensive cloud-based solution
that uses sophisticated Big Data
Algorithms, Artificial Intelligence, and
Machine Learning that help airline
operators identify opportunities and
implement practical measures to
reduce aircraft jet fuel consumption
within the operational scope. The
software collects, computes, and
analyses billions of flight data, including
FDR and QAR, as well as weather, flight
path, Air Traffic Control, and payload to
produce highly accurate fuel metrics
based on exact flight conditions.
The all-in-one platform is designed
to embark multiple operational players
who become active contributors to the
fuel efficiency program, such as Fuel
Managers, Flight Operations Engineers,
Dispatchers, Maintenance Engineers,
Pilots etc. End users can track fuel,
money, and CO2 KPIs that are relevant
to them through synthetic and
easy-to-read dashboards, and drill
down any metric. Pilots also benefit
from an individual eco-flying mobile
app called MyFuelCoach™ to review
and improve their flight performance.
In addition, Air Atlanta is also
implementing SkyBreathe® APM, the
newest product in the SkyBreathe®
platform, enabling aircraft performance
monitoring for increased safety and
fuel efficiency. The solution will allow
performance and maintenance
engineers to monitor how the entire
fleet is performing in real-time, be
notified of abnormal degradation, and
get indicators for proactive
maintenance, making it easy to solve
problems faster.
“SkyBreathe® will help us address
fuel optimization in all areas where fuel
savings can be made. Not just in
regards to flight ops, but also the
indirect savings in maintenance costs.
The SkyBreathe® APM module will help
us streamline our aircraft performance
monitoring process and sharpen our
fuel requirement calculations. It also
takes advantage of the easy

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SkyBreathe® integration and analysis capabilities to
reduce maintenance costs and lower fuel
consumption”, says Baldvin M. Hermannsson, Chief
Executive Officer at Air Atlanta.
“We’re very pleased that Air Atlanta has chosen to
join the #1 fuel efficiency community by implementing
SkyBreathe® Analytics to boost its fuel savings and
reduce its carbon footprint. They were already a
mature company when it came to the aircraft
performance monitoring process but they wanted to
go further to maximize their impact on their CO2
emissions reduction. Going fully digital with
#SkyBreathe 360° eco-flying platform, on both fuel
efficiency and aircraft performance monitoring, will
help Air Atlanta make data-driven decisions based on
real data and bring their global fuel preservation
program to the highest level,” said Erik Borrat, Sales
Director at OpenAirlines.
Air Atlanta: The Air Atlanta brand consists of two
sister airlines, Air Atlanta Icelandic, with headquarters
in Iceland and Air Atlanta Europe, which was
established in 2021 in Malta.
They are privately held and committed to
providing their customers around the world with
exceptional ACMI-, Charter- and Aircraft Management
services. Both airlines strive for excellence and
complement each other, also benefitting from shared
ownership and the support and know-how of their
respective senior management, which never
compromises on safety-, operational- and quality
standards. Since its establishment in 1986, Air Atlanta
Icelandic has focused on providing ACMI (Wet Lease)
and Charter services to the passenger and cargo
market worldwide. With a large and diverse customer
base of airlines, tour operators, charter brokers,
governments and non-profit organizations, it has
evolved to become one of the largest ACMI Hajj
operator in the world.

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Spright Drone Operator Turns to
Comply365 for Operational
Content Management Solution
Aviation software leader Comply365
was pleased to announce at the end
of November 2022 that its newest
partner, Spright, will leverage
Comply365’s document and
compliance management system to
support its growing drone operations,
designed to deliver medical supplies
for rural and underserved
communities across the United States.
Spright uses state-of-the-art UAS
technology to provide advanced BVLOS
drone solutions tailored to medical
delivery and utility inspection
applications. Drone pilots at Spright will
use Comply365’s mobile app to access
their operational manuals, flight safety,
and maintenance documents and
provide compliance to required content.
“Commercial drone operators must
meet many of the same requirements
and certifications as commercial airlines
to ensure safe and reliable operations,
so it made sense for us to turn to a long
time, proven solution in the aviation
industry with Comply365. We needed a
system to manage our operational
content and compliance and be able to
target the distribution of these
documents to our pilots, and we found
Comply365 to be a perfect fit.” stated
Spright President Joe Resnik.
Pilots will always have the most
updated content with revision control
and automated syncs, and they’ll be
able to quickly find content and easily
filter and search across all their manuals.
They’ll also be able to personalize their
documents with annotations,
bookmarks, and highlights, which are

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Real-time flight path optimization
retained when files are updated. Users
will be able to easily see what’s
changed in a document and can read
and sign in the same place, providing
automatic compliance tracking for
Spright, with built-in reporting for
regulators.
Spright is the second drone-based
operator to join the community of
Comply365 users, which includes many
of the major airlines around the globe.
“While we’ve previously transformed
existing industries with our solutions, it’s
exciting to be part of the new, rapidly
growing drone industry. We are thrilled
to welcome the innovative team at
Spright to our global community of
users,” Comply365 CEO Tom Samuel
said. “Spright is solving many access
and efficiency challenges with the latest
technology, and we are proud to
partner with them to offer a solution
that will scale with Spright as they grow
their operations to serve critical needs.”
Comply365: Comply365 is the
leading provider of enterprise SaaS and
mobile solutions for content
management and document
distribution in highly regulated
industries including aviation, rail, and
energy. Comply365 supports the
world’s most mobile and remote
workforces with targeted and
personalized delivery of job-critical data
that enables safe, efficient, and
compliant operations. Every day,
hundreds of thousands of pilots, flight
attendants, maintenance technicians,
rail conductors and engineers, and
energy workers rely on Comply365 for
digital delivery of operational (OEM and
company) manuals. Having played an
instrumental role in the FAA’s approval
of replacing the traditional, paper-
based, pilot flight bags with electronic
flight bags (EFBs), Comply365 partners
with clients to transform their industries.
Spright: Spright is the drone division
of Air Methods, created to help solve
many of the toughest challenges facing
communities across North America.
This innovative, drone-based solution is
tasked with leveraging emerging
aeronautical technology to create
operational solutions that can be
implemented locally. Based in Gilbert,
AZ, Spright is a stand-alone Part 135
Operator with a leadership team that
can boast more than 70 years of
aviation operational experience.
KEEP UP WITH IT
DEVELOPMENTS
Operations

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Texel Air selects Conduce eTechLog8
In early December 2022, Conduce was delighted to
announce that Texel Air have selected the Conduce
eTechLog8 ELB/ETL solution to replace all paper
journey, defect, and technical logs as of 01
December 2022. Texel Air are Conduce’s second
customer in Bahrain, seventh customer in the Gulf
region.
Texel Air is a Cargo Airline and MRO based in
Bahrain. It was founded in 2013 by Chisholm
Enterprises and commenced operations in 2014. The
airline has its main hub at the Bahrain International
Airport and its fleet consists of one Boeing 737-300F
and two Boeing 737-800BCF, as well as two Boeing
737-700FC FlexCombi, capable of swiftly converting
between passenger and cargo operations. Texel Air is
an ACMI/charter cargo airline and Aircraft
Maintenance Repair Organisation (MRO), supporting
global clients and is committed to going the extra mile
for customers.
As part of the project, the Conduce eTechLog8
application will be fully integrated into Texel Air ME.
Conduce depth of experience and practical ELB
knowledge is expected to facilitate an on-time and
on-budget ELB project, with full fleet paperless ELB
operations targeted completion in Q2/2023. In addition
to the journey and defect paper logs, the project will
additionally digitise certain Forms, Checklists and
briefing files, taking advantage of Conduce’s eDoc8
and eForm8 features, allowing fully interactive PDF
forms to be completed on the ELB device.
“We are excited to be moving forward with
eTechLog8, eliminating much of the paper based
legacy processes in the cockpit and on the line. We

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FLIGHT OPERATIONS MAINTENANCE INFLIGHT SERVICES
Journey Log
Electronic Flight Folder
Document Management
Forms Designer
TechLog
Cabin Defect Log
Inflight Sales
Passenger Relationship
Management
Luggage Management
Enhancing operational efficiency,
compliance and revenue generation
are moving towards digitization with all our processes and the Conduce product
and team will be an important factor in achieving our goal.” stated Andres Kjerulf,
Director of Airworthiness at Texel Air.
Paul Boyd, Managing Director at Conduce added “Conduce are extremely
pleased to welcome Texel Air as our twenty-first customer. The adoption of
eTechLog8 provides many benefits to an ACMI provider, enabling real time fleet
status data to be available 24/7 for flight operations anywhere in the world.”
Texel Air: Formed in 2013, Texel Air is a Bahrain registered cargo airline and
maintenance repair organisation (MRO), dedicated to providing cargo charter
operations, ACMI and aircraft maintenance services to a wide range of customers
with diverse requirements. The 737-300F, the two 737-700FC and now two
737-800BCF aircraft provide flexibility and versatility to service the region and
beyond. Texel Air fills a niche market for specialised ACMI and charter cargo
requirements requiring resourceful solutions while meeting tight deadlines with
uncompromising levels of customer service.
Texel Air operates its maintenance services (MRO) from a purpose-built Code D
aircraft hangar and office complex at Bahrain International Airport. This provides
services to its own Boeing 737 fleet plus third-party operators utilising BCAA and
EASA 145 approvals. Further service offerings include providing a temporary base
for visiting airlines of fixed and rotary wing aircraft for specific projects. The
maintenance and hangar services follow the same philosophy as the airline,
providing specialised bespoke solutions to support a wide variety of customers
from both civil and government backgrounds.
Conduce: With offices in the UK and Australia, Conduce provides robust mobile
solutions for the world’s airlines. eTechLog8 is the world’s leading ELB solution to
replace paper technical logbooks. eTechLog8 is fully certified for use by more than
25 AOC operators and fully integrated with the leading MIS/MRO back-office airline
systems.

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• Lufthansa Systems has been providing
Singapore Airlines with its leading Lido Flight
4D solution since 2002.
• Lufthansa Systems’ industry-leading navigation
data enables airlines to increase safety and
reduce workload.
• the 20-year partnership between Lufthansa
Systems and SIA is the strongest indication of
the company’s competitive advantage in the
aviation industry.
In early December 2022, Lufthansa Systems and
Singapore Airlines (SIA), the national carrier of
Singapore, celebrated their 20-year partnership
anniversary at Crowne Plaza Changi Airport in
Singapore. Alongside the anniversary, Lufthansa
Systems also celebrated Scoot’s successful migration
to the Lido Flight 4D system. Scoot is the low-cost
subsidiary of SIA. In accordance with a new
agreement signed in August 2020, Lufthansa
Systems will continue to support SIA’s flight
operations with its industry-leading Lido Flight 4D
software.
SIA has selected Lido Flight 4D through rigorous
benchmarking against leading flight planning
solutions. Lido Flight 4D is a modern, integrated flight
planning system developed by Lufthansa Systems that
considers all pertinent flight operations data and
information. The system provides timely and accurate
forecasts for flight times, distances, and headings, as
well as real-time updates on weather and airspace
conditions, all of which are based on certified,
high-quality aeronautical data. Over 25% of aircraft
worldwide operate with Lido Flight 4D. The solution
supports dispatchers in evaluating the optimal route,
while taking current flight-related data into account. It
enables airlines to optimize their flying time, costs, and
fuel consumption, resulting in fuel savings of up to 5%.
The 20-year partnership between Lufthansa
Systems and SIA is the strongest indication of the
company’s competitive advantage in the aviation
industry. Since 2002, the German company has
provided SIA with a comprehensive suite of software
products and IT services, including software
development, integration, testing, and maintenance
with Lido Flight 4D. As of 1 November 2022, the SIA
Group’s passenger network covered 109 destinations.
SIA serves 76 destinations, with a fleet of over 130
aircraft, while Scoot serves 56 destinations, with a
fleet of 55 aircraft.
“Singapore Airlines is fully committed to tapping
into the best tools and infrastructure to enhance our
Lufthansa Systems and Singapore Airlines celebrate successful 20-
year partnership and Scoot’s migration to the Lido Flight 4D System

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digital capabilities”, said Captain Quay
Chew Eng, Senior Vice President Flight
Operations, Singapore Airlines.
“Lufthansa Systems, through Lido Flight
4D, has been exemplary in its role as an
IT solution provider for the last 20 years
as we harness operational efficiencies in
our flight operations. We look forward
to the continued success in our
partnership with Lufthansa Systems.”
Captain Ian Cheng, Senior Vice
President of Flight Operations, Scoot,
said: “At Scoot, we are always exploring
new ways to enhance operations and
improve the experience for our
customers by adopting forefront
technology. We are delighted to join SIA
in integrating Lido Flight 4D into our
flight planning system. This will bring
about increased operational efficiencies
and productivity for our dispatchers
and also strengthen the synergy within
the SIA Group across multiple facets,
such as route monitoring and database
maintenance.”
“It’s been a very long time since
we’ve been in the same room, face to
face. The pandemic halted many
activities, but not our partnership; we
continued to work together to serve our
clients and customers”, stated Tom
Vandendael, CEO Lufthansa Systems
Asia Pacific, Senior Vice President, and
Area Management Asia Pacific. “We are
ecstatic to commemorate 20 years of
partnership with Singapore Airlines, and
its subsidiary, Scoot, who recently
migrated to Lido Flight 4D. We are
incredibly grateful for their support over
the years.”
Singapore Airlines: The SIA Group’s
history dates back to 1947 with the
maiden flight of Malayan Airways
Limited.
The airline was later renamed
Malaysian Airways Limited and then
Malaysia-Singapore Airlines (MSA). In
1972, MSA split into Singapore Airlines
(SIA) and Malaysian Airline System.
Initially operating a modest fleet of 10
aircraft to 22 cities in 18 countries, SIA
has since grown to be a world-class
international airline group that is
committed to the constant
enhancement of the three main pillars
of its brand promise: Service Excellence,
Product Leadership and Network
Connectivity.
Scoot: Scoot is the low-cost arm of
the Singapore Airlines (SIA) Group.
Scoot took to the skies in June 2012 and
merged with Tigerair Singapore in July
2017, retaining the Scoot brand for a
new chapter of growth. To date, Scoot
has carried over 67 million guests, and
has a fleet of 55 aircraft, comprising
widebody Boeing 787 Dreamliners and
single-aisle Airbus A320 family aircraft.
Lufthansa Systems: Lufthansa
Systems GmbH Co. KG is a leading
airline IT provider determined to shape
the future of digital aviation. It draws its
unique strengths from its ability to
combine profound industry know-how
with forward-looking technological
expertise and has lived by its slogan
“We’re into IT” for more than 25 years.
A wholly-owned subsidiary of the
Lufthansa Group, the company offers its
more than 350 customers an extensive
range of successful IT products and
services for the aviation industry, many
of which are market leaders.

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CrossConsense.com
marketing@crossconsense.de
AIRCRAFT FLEET VIEW
New version with new feature:
CAMO Release
■ developed for airlines
■ always up-to-date view
on your fleet‘s status
■ easy-to-grasp view on
events like current delays,
cancellations and AOGs
■ specific views for
flight operations
and maintenance
■ customizable
for airlines
and users
Uganda Airlines Launches Laminaar
Aviation’s Comprehensive Digital
Solution to Optimise Pilots and
Cabin Crew Management
In early December 2022, Uganda
Airlines announced that it has
selected Laminaar Aviation Infotech’s
ARMS®, crew management and
mobile applications technology
package to support more efficient
scheduling, training and decision-
making capabilities.
Uganda Airlines will be able to
quickly, efficiently manage and track all
crew operations from a single,
integrated and real-time platform with
mobile app-based features. Using
ARMS® innovative technology, the
airline can plan, schedule, track and
manage disruptions to rosters, and
fatigue risks. This enables more
responsive decision making and
improved productivity and efficiency
and can make a big difference in
fast-changing environments where
incidents like disruptions or schedule
changes require crew to act decisively
and efficiently.
Built around streamlined workflows
to make crew management easy and
efficient, ARMS includes customizable
rules for greater airline control and
flexibility with self-service tools for
interactive roster management.
“In preparation for continued air
traffic growth, Uganda Airlines is
focused on improving operations and
positioning the airline to support that
growth,” said Vicky Sheorey CEO of
Laminaar Aviation Infotech.
“We are confident that ARMS® crew
solutions will improve pilot and cabin
crew productivity, fatigue avoidance,
crew satisfaction and overall operational
performance of our airline.” said Uganda
Airlines Captain, Kokoro Janda.

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Local support for European airlines
Get real-time awareness on your APU usage. Contact Don
Wilson at CrossConsense, FLYHT’s subsidiary in Germany.
For more information go to flyht.com
Learnmore about how FLYHT can easily help
you control your APU usage and fuel costs.
Lufthansa Systems released some
new features with Lido mPilot 6.2 in
Q4 2022. The release introduced the
possibility to display airline specific
content called Company Layers, a
Cold Weather Correction calculation
tool, and included improvements such
as ground and terminal charts
effectivity and airspace labelling by
‘class’ and ‘name’. Additionally, some
minor improvements following
customer feedback from Lido mPilot
6.1 featured.
Company Layers offer the possibility
for the airline to create content
currently available in separate airline
documentation and display that in
mPilot. Examples are security airspaces,
decompression routes or anything else
you want your pilots to see.
The Cold Weather Correction
calculator is a new feature in mPilot that
enables the cold weather correction in
the terminal chart, where you need it,
and prominently displays on top of the
terminal chart. With this feature we
eliminate the use of separate tables or
apps to do this correction and display
the data where required.
Another offering in this upcoming
release is the support of STAP protocol
to support the latest updates from
Aircraft Interface Devices (AIDs) from
Collins Aerospace and FOMAX from
Airbus.
A further addition is the option to
preview future effective charts. Up to
two weeks before effective date, pilots
will have the opportunity to preview
future effective charts.
Lido mPilot 6.2: Upcoming release
featuring Company Layers, Cold
Weather Correction and more
KEEP UP WITH IT
DEVELOPMENTS
Operations

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Increased
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Fewer
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Effective
CDM
®
South African Airways chooses ARMS®
In early December 2022, South Africa’s flag carrier,
South African Airways, announced that it has
chosen Laminaar Aviation Infotech’s ARMS®
software following a competitive global tender
process. The Star Alliance carrier had specified its
need for a one-stop solution that would address
flight planning, aircraft tracking, electronic flight bag
(EFB) services in line with its initiative to promote
paperless cockpit operations, enhance crew
efficiency and lower total cost of ownership.
For Singapore-based Laminaar, this is its fourth win
in a row in the African region in the last seven months.
The consecutive wins further highlight that ARMS® is a
reliable, future-ready, comprehensive and cost-
effective solution for airlines seeking digital
transformation and new technology adoption.
Laminaar CEO, Vivek Sheorey, said: “We are privileged
to be chosen by South African Airways and thankful
for the trust they have vested in us. We look forward
to being the airline’s technology partner of choice in
its journey of digital transformation and wish the
carrier continued success in the future.”
ARMS®: ARMS® is an application software solution
for the aviation industry for digitalization and
workflow automation. It is modular, scalable-on-

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demand and covers every aspect of
operations, people and maintenance
management, bringing cost efficiency
and resource optimization. The ARMS®
unified database facilitates seamless
collaboration and exchange of
information between departments like
network planning, flight operations,
dispatch, engineering logistics, safety
quality, crew management and
training.
ARMS® powers the operations of 70
plus aviation businesses worldwide
which include full-service airlines, budget
carriers, air navigation service providers,
ground-handling companies, business
aviation, cargo and helicopter operators.
ARMS® is a proprietary product of
Laminaar Aviation Infotech Pte Ltd.
Laminaar: Laminaar Aviation
Infotech Pte Ltd is a Singapore
headquartered software solutions
provider to airlines, airports, business
aviation, cargo and ground handling
companies. The company has offices,
design and development labs in
facilities spread across Singapore, India
and the USA.
OPSCONTROL
FLIGHT WATCH

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The new standard in digitizing manuals
Web Manuals is an easy-to-use document editing application
for fast authoring of company manuals with automated revision
control, compliance monitoring, distribution and full audit trail.
The Web Manuals application empowers managers, auditors
and authorities in the online review and approval process.
CONTROL COMPLIANCE AGILITY EFFICIENCY
www.webmanuals.aero
Wamos Air selects Conduce eTechLog8
Conduce and Wamos Air were delighted to announce that on 18 November
2022 Wamos Air had selected the Conduce eTechLog8 ELB solution to
digitalise their aircraft technical logbooks. eTechLog8 will completely replace
the current paper-based aircraft technical logbooks including the deferred
defect and cabin logs. The project scope also includes full integration with the
CAMO/Maintenance System in use at Wamos Air.
The project commenced immediately, with both teams committed to removing
the paper and achieving full ELB approval from AESA by Summer 2023.
Wamos Air has 20 years of experience and is one of the leading airlines in
Charter and Wet Lease flights throughout the world. Wamos operates ten Airbus
A330 aircraft from its operations hub in Madrid.
Hayley Russell, Marketing Manager at Conduce, said “Conduce are excited to be
supporting Wamos Air along their paperless journey, making them Conduce’s third
customer in Spain.”
Javier Senent, CAMO Manager at Wamos Air, added, “We consider the adoption
of an electronic technical logbook as an essential investment in line engineering
management. Using the eTechLog8 ELB will eliminate the paper procedures and
provide a myriad of benefits across the airline.”
Wamos Air: Wamos Air is a Spanish airline with 20 years of experience and
headquartered in Madrid. The airline mostly operates charter flights to worldwide
destinations, with its main base located at Adolfo Suárez Madrid–Barajas Airport.
Photo credit: Adam Moreira

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Hourly forecast for
destination airports
PassionAir chooses
Rusada’s ENVISION
In early October 2022, Ghana’s
second largest airline, Pisces Aviation
Ltd DBA PassionAir, announced that
it had opted for Rusada’s ENVISION
software to manage its airworthiness,
maintenance, and flight operations.
From their base in Accra, PassionAir
utilize a fleet of De Havilland Dash 8’s
to serve destinations across Ghana.
With plans in place to expand their
routes and fleet, the operator has
selected Rusada’s software solution to
manage their operational activities
going forward. They will adopt seven
of ENVISION’s modules including Fleet
Management, Base Line MRO, Flight
Operations, and Human Resources,
which will be used to ensure
regulatory compliance, effectively
manage maintenance activities, and
support day-to-day operations.
“We were looking for a more
professional system that would bring
our airline together and make our
activities more efficient as we grow.”
said Philip Nartey, Technical Services
Manager at PassionAir “We are now
looking forward to working with
Rusada to get the system in place and
prepare for go-live” he continued.
Rusada’s web-based solution will
be implemented by their in-house
deployment experts, with a view to go
live early next year.
“PassionAir are another very
welcome addition to our growing
customer base in Africa. With their
planned growth in mind, now is the
perfect time for them to implement a
modern software solution that can
streamline their operations. I know our
teams are eager to get started on
what promises to be another exciting
implementation project.” stated Julian
Stourton, CEO at Rusada.
Rusada: Rusada is a leading
provider of aviation software with over
35 years of experience in the industry.
Its ENVISION software manages over
2,000 fixed and rotary wing aircraft
for 150 operators, maintainers, and
manufacturers in 45+ countries. With
its headquarters in Switzerland and
offices in the USA, UK, UAE, India,
Singapore, and Australia, Rusada
provides global support for a global
industry. Specialising in the
management of airworthiness,
maintenance, and flight operations,
ENVISION is developed solely for
aviation. Its modern, web-based
platform features a suite of integrated
modules, enhanced by a series of
native mobile apps. ENVISION’s
easy-to-use interface provides users
with clear, actionable information,
enabling processes to be carried out
quickly and efficiently, and all without
the need for paper or spreadsheets.

AI-powered fuel efficiency at Wizz Air
Jaime Romero Waldhorn, Fuel Efficiency Manager at Wizz Air tells how the airline is
using a most accurate Artificial Intelligence (AI) powered Fuel Efficiency Solution
CASE STUDY: WIZZ AIR

I
n the spirit of sharing good experiences with the hope that others can gain
from them, I want to use this article to share our experience at Wizz Air with
the implementation and the use of a most accurate fuel efficiency solution that
harnesses data and full potential of artificial intelligence to provide high quality
and actionable information on which good decisions can be based. But before
even that, I’ll tell you about Wizz Air.
WIZZ AIR
Wizz Air, the fastest growing and most sustainable European ultra-low-cost
airline, operates a fleet of 170 Airbus A320 and A321 aircraft. A team of
dedicated aviation professionals delivers superior service and very low fares,
making Wizz Air the preferred choice of 27.1 million passengers in the Financial
Year F22 ending 31 March 2022. Wizz Air is listed on the London Stock Exchange
under the ticker WIZZ. The company was recently named one of the world’s top
ten safest airlines by airlineratings.com, the world’s only safety and product
rating agency, and 2020 Airline of the Year by ATW, the most coveted honour an
airline or individual can receive, recognising individuals and organisations that
have distinguished themselves through outstanding performance, innovation,
and superior service. Wizz Air was also rated the most sustainable airline in
Europe by Sustainalytics in January 2022.
COOPERATION WITH STORKJET
Up until 2019, Wizz Air was using a legacy solution to perform its APM (Aircraft
Performance Monitoring) process, involving a manual calculation of aircraft
performance deterioration (figure 1).
AIRCRAFT PERFORMANCE MONITORING
ADVANCEDAPM
LEGACY APM PROCESS
• Until 2019, legacy APM process → significant manual
workload.
• A significant amount of time spent preparing and
processing the data → not much time left for analysis.
AUTOMATED SOLUTION
• Wireless QAR → ~20x more flight data at higher
precision and frequency.
• Data is transferred automatically to StorkJet for processing.
• Through an API → performance factors are automatically
and regularly updated in the Flight Planning System.
Figure 1
It was a time-consuming process, involving lots of data, that had to be done
aircraft by aircraft on a quarterly basis. We wanted to move to a monthly
calculation, but it proved to be quite challenging, creating the problem of
spending more time processing the data rather than doing any actual analyses.
Considering this, we decided to implement AdvancedAPM, StorkJet’s fully
automated solution for aircraft performance monitoring. Fortunately, Wizz Air
aircraft are equipped with wireless QAR, so flight data is automatically transmitted
to the airline’s servers when the aircraft is on the ground, and from there, directly to
StorkJet. Using QAR data generates much more data for processing — even up to
“We wanted to move to a monthly calculation, but it
proved to be quite challenging, creating the problem
of spending more time processing the data rather than
doing any actual analyses.”

fifty stable segments — in which different parameters are measured, analyzed, and
processed to measure actual performance against book level performance.
Through an available API, we can integrate this information to update our Flight
Planning System.
The aim of having these accurate and up to date performance factors in the
Flight Planning System (figure 2) is to reduce overburns and to increase the pilots’
confidence in the OFP’s fuel predictions.
1
PERFORMANCE FACTORS WITH DAILY RESOLUTION
Figure 2
Moreover, it’s a safe way to reduce the use of discretionary fuel by the pilots if
they consistently see that the planned fuel matches the actual fuel burn of the
aircraft. At the same time, it reduces statistical contingency fuel since it’s
calculated on the difference between planned and actual fuel burn.
We can further save on engine maintenance thanks to take-off thrust reduction
monitoring which is also available in the StorkJet platform. Plus, in case of
increased performance deterioration, the platform can help us identify the root
cause of the problem. Additionally, automated alerts are received when such
changes in the parameters take place.
Based on idle factors calculated by AdvancedAPM, we have been performing
more fuel efficient descents (figure 3). Descent optimisation is a quite crucial action
to reduce CO2 emissions.
IDLE FACTOR
Figure 3
There are many external factors that are not in the airline’s nor the pilot’s control
during the descent phase. The saving potential is substantial, but also limited by
airspace restrictions. An optimal idle factor aids the FMS’ calculation of the TOD
(Top Of Descent), minimizing unnecessary levelled flight due to engine
performance variations.
The use of accurate idle factors saves on average 7 kg of fuel per flight. On top
of this, most of Wizz Air’s new aircraft are equipped with Airbus DPO, further
expanding the saving potential during descent.
“…it’s a safe way to reduce the use of discretionary fuel
by the pilots if they consistently see that the planned
fuel matches the actual fuel burn of the aircraft.”

FUELPRO FUEL EFFICIENCY PLATFORM
Wizz Air had developed an in-house fuel efficiency platform, where QAR flight
data was processed and integrated with other data sources (OFPs, load sheets)
to measure compliance to a defined set of fuel saving initiatives. However, over
time, it became a constraint when new fuel efficiency initiatives were planned to
be introduced or further analysis was needed (figure 4).
IMPROVE FUEL EFFICIENCY
PREVIOUS SOLUTION
Limited number of
initiatives monitored
Difficult access to data
for additional analysis
No flexibility when temporary
policy changes introduced
Savings calculated on
theoretical averages
Support for up to 44 fuel saving initiatives, covering
all flight phases, fuel policy, and flight planning
Ability to create charts and reports with dependencies
between all available parameters, with powerful
filtering options
Targets can be set considering time period,
departure/arrival airport, and aircraft type to better
reflect specific operations
Savings can be accurately calculated by simulating
what-if scenarios powered by tail-specific
performance models
Figure 4
There were a limited number of initiatives that we were able to monitor. Besides,
collecting the underlying data to generate ad-hoc analyses (e.g., trying to
correlate overburns with flight planning parameters) involved an IT request
which could take a couple of days. There was little to no flexibility when policy
changes were introduced, even if they were temporary. And finally, all the savings
were calculated based on assumptions or theoretical models: we were not
assessing or simulating each flight and their actual flight conditions.
FuelPro, supports up to 44 different savings initiatives categorized by phase of
flight — from fuel policy, flight planning, ground operations, departure, cruise and
descent phase. Through the platform we can access all the parameters available to
create charts and reports that we can save and download for analysis. Target
setting is also fully customisable: depending on the initiative, we can set different
targets by aircraft type, departure/arrival airport, time of the year, etc. We regularly
update these values based on pilot feedback and experience, allowing us to have
reliable and realistic goals. The savings for each initiative are calculated based on
tail-specific performance models within the platform, so that we can know precisely
what the savings would have been for a given flight, for that specific aircraft, at that
specific gross weight and in those specific atmospheric conditions.

How FuelPro works in reality
Different users within Wizz Air use the platform differently (figure 5).
FUELPRO PLATFORM
USER GROUPS OVERVIEW
DATA PROCESSING
INTEGRATION
QAR FLIGHT DATA
OPERATIONAL
FLIGHT PLANS
CREW PLANNING
PILOTS
• Access to their own data on compliance to fuel saving
initiatives.
• Compare compliance to their peers.
• Access to knowledge base and training material related to fuel
saving initiatives.
MANAGEMENT
• Access to monthly reports tracking:
• Overall compliance
• Achieved/targeted savings
• Most valuable fuel saving initiatives
FUEL EFFICIENCY TEAM
• Monitor compliance to initiatives and perform root-cause analysis.
• Find new fuel saving opportunities based on actual flight data.
• Create training material for pilots from the analysed data.
• Analyse trends and effects of implemented initiatives and give
recommendations on targets and action plans.
Figure 5
As mentioned before, QAR flight data was already shared with StorkJet’s
AdvancedAPM platform, so no additional effort was required from our side to
have this data also in FuelPro. Additional data sources needed for the platform
were the OFPs produced by the Flight Planning System and crew planning
information to match the crews to each specific flight. All the data is processed
and integrated into a single platform.
There are several user groups within Wizz Air using this integrated source of
data: pilots, for example, can access their own statistics on compliance to various
fuel saving initiatives through FlyGuide, the available EFB app. Through this app,
pilots can also get a better understanding on how the different fuel saving
initiatives are measured and the reasons behind their implementation.
Airline management can have access to a set of customised dashboards, where
they can get a quick overview of the progress of the whole Fuel Efficiency
programme. The performance of the most significant fuel saving initiatives can be
easily visualised by tracking their compliance over time and the associated
predefined targets. At the same time, the initiatives with the highest saving
potential can be identified, so we know where to put our efforts to assure a
successful programme.
In the Fuel Efficiency team, we can monitor compliance in a much greater detail
for an even larger set of initiatives. Additional analyses can be performed in case we
identify a decline in compliance at a particular airport or specific aircraft type. At
the same time, we can precisely measure the impact of a policy change in our
operations, regardless of a possible limited applicability. It also gives us the
possibility to find new fuel saving opportunities by using advanced filtering or by
creating completely customizable reports and charts, with every flight parameter
available for analysis and correlation.
FUEL EFFICIENCY ANALYSIS
During the implementation period, we worked closely with StorkJet on creating
an extensive assessment of optimization opportunities in our operations. Using
tail-specific fuel burn prediction models, the estimated saving potential for 44
fuel initiatives was calculated. For internal validation and alignment, we
conducted workshops with experts from different operations departments and
StorkJet. We created reliable targets and, in some areas where we thought there
was no room for improvement, we discovered additional opportunities for
further optimization. In the end, we identified the ten fuel initiatives with the
highest saving potential, including improvements in the final reserve fuel
calculation, contingency fuel, climb speed, and statistical taxi time.
Final Reserve Fuel
Wizz Air implemented some improvements in the Flight Planning System
regarding the calculation method for final reserve fuel (figure 6).
FINAL RESERVE FUEL
CALCULATED FINAL RESERVE FUEL COMPLIANCE
Figure 6
FuelPro has the capability to calculate final reserve fuel endurance for each
flight, considering the estimated weight at the planned alternate airport. Figure 6
shows on average final reserve fuel endurance over time (on the left) and
compliance with remaining savings over time (on the right). It’s clearly visible the
reduction in final reserve fuel endurance from around 38 minutes to an average
of 32 after the implementation of the initiative. At the same time, we see that
“It also gives us the possibility to find new fuel saving
opportunities by using advanced filtering or by
creating completely customizable reports and charts…”

compliance (pink line) goes up and remaining savings (blue line) go down. It’s
important to note that the endurance is calculated on actual expected fuel on
board at the alternate airport, meaning that unused planned/contingency/extra
fuel will be part of the calculated endurance.
Contingency Fuel
With FuelPro, we can easily monitor contingency fuel planned and the applied
policy. We introduced 3% contingency fuel policy (instead of 5%) for routes in
which there’s not enough data to calculate statistical contingency fuel and
certain conditions are met. We also found that around 5kg of fuel savings were
achieved after implementation of the initiative. As you can see in figure 7,
compliance went up well over the set target of 90% and the saving potential
stayed close to zero.
CONTINGENCY FUEL
CONTINGENCY FUEL COMPLIANCE
Figure 7
A320neo Climb Speed
During the implementation of the platform, we discovered that the calculated
FMS ECON speed was 15 to 20 knots higher than the optimal calculated by the
tail specific performance models from StorkJet.
A320NEO CLIMB SPEED
CLIMB SPEED COMPLIANCE - A320NEO
Figure 8
Based on this discovery, we introduced a recommendation to pilots to reduce
the FMS ECON climb speed, saving around 5-6 kilograms per climb. The
introduction of this policy can be clearly seen in figure 8, where the compliance
(pink line) went from around 10% to slightly over 60%. Consequently, an abrupt
reduction in the calculated remaining savings was also observed.
“... the compliance (pink line) went from around
10% to slightly over 60%. Consequently, an abrupt
reduction in the calculated remaining savings was
also observed.”

Statistical Taxi Time
Another initiative that we’ve been working on since the implementation of
FuelPro is statistical taxi time. The FuelPro platform enabled us to see the
difference between taxi out fuel planned and actual taxi fuel used (figure 9).
STATISTICAL TAXI TIME
TAXI FUEL PLANNED VS ACTUAL
Figure 9
As figure 9 shows, planned taxi fuel almost doubles (on average) actual taxi fuel
burn. The platform provides us with statistical data for each airport and
performance type, and we can automatically link this data to our Flight Planning
System to be used in the OFP calculation. Through modelling, we can use
different confidence intervals and different weights to past data, in order to
account for seasonality or sudden changes in the operations. A conservative 95%
confidence interval translates to a reduction on planned taxi fuel of around 25%,
saving around 4kg of fuel per flight.
FLYGUIDE PILOT APP
FlyGuide is the EFB app to engage pilots in flying more fuel efficiently. At Wizz
Air, we strongly believe that involving pilots is key in the success of the Fuel
Efficiency programme. It gives them operational information not available to
them before and empowers them to make more informed decisions.
The goal is to not overload the pilots by presenting too much information, but to
select only those areas/initiatives, which can bring the highest savings. They get an
overall fuel score, calculated as the weighted average of the individual compliance
to the selected fuel initiatives. The information is available for the last 12 months,
giving them the opportunity to identify any past trends for additional saving
opportunities. The overall fuel and CO2 saved for the given period is also displayed,
together with the remaining saving potential based on the current compliance.
In figure 10, we can see a screenshot of the iOS app showing how pilots can
explore their own compliance over time, considering the full set of fuel initiatives
chosen by Wizz Air.
FLYGUIDE PILOT APP
BENCHMARK MODULE
• It shows pilots their overall compliance taking into
account the defined number of initiatives.
• It can be set to show different time aggregation (month
or quarter) and comparison with the previous period.
• It shows individual performance to initiatives and gives
tips to improve compliance.
• Fuel savings can be visualised as kilograms of fuel or
equivalent CO2 emissions.
Figure 10
In contrast, figure 11 shows compliance evolution over time for a specific fuel
initiative. In this view, they can also visualise the target set, achieved savings, and
their individual trend for the last 12 months.
“The goal is to not overload the pilots by presenting too
much information, but to select only those areas/
initiatives, which can bring the highest savings.”
“With these tools, pilots can get a better understanding
of the fuel burn impact of operational changes of any
initiative.”

With these tools, pilots can get a better understanding of the fuel burn impact
of operational changes of any initiative. They can be more involved in fuel policy/
operational procedures and increase confidence when providing feedback.
FLYGUIDE PILOT APP
MAIN BENEFITS
Figure 11
Another module available in the app shows the last 30 flights, highlighting how
the flight was performed according to the enabled initiatives, remaining savings
by initiative, fuel consumption difference with the OFP, and planned route vs
actual route flown.
FLYGUIDE PILOT APP
FUEL BRIEFING HISTORICAL FLIGHTS
FUEL BRIEFING MODULE
• Useful to understand conditions at new or unfamiliar airports
to prepare for an upcoming flight.
• Review historical data to support pre-flight fuel decisions
and departure briefings.
• Access historical data for operational decision making on
holding and go-around fuel.
HISTORICAL FLIGHTS MODULE
• Pilots get private access to their individual flight history.
• Visualisation of individual flight data parameters, compliance,
and saving potential by phase of flight.
• Planned route vs actual route visualisation on a map.
Figure 12
The latest addition to FlyGuide is the Fuel Briefing module, in which pilots can
better prepare for any upcoming flight. Based on historical data, pilots can get
quick insights on how past flights for the same city pair were performed. Figure
12 shows the tab with some of the most relevant pre-flight information, such as
historical overburn distribution, historical trip and taxi fuel difference, historical
delay time, and trip distance. The map at the bottom rights display the actual
route planned (according to the latest OFP revision) and the actual route taken
by past flights. With this information, pilots can more proactively request enroute
shortcuts. Similar information is displayed in the departure and arrival tabs:
historical routes for the same planned runways are displayed on a map, together
with information on most efficient configuration (flaps, single engine taxi, etc.)
from the planned departure/arrival runway. Furthermore, taxi-out and taxi-in
routes are displayed per departure/arrival runway (with expected taxi times),
with guidance on the most optimum point to perform single engine taxi.
That’s our story at Wizz Air and I hope it will prove useful for readers.
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JAIME ROMERO WALDHORN
Jaime Romero Waldhorn is Fuel Efficiency Manager at Wizz Air. He has a master’s
degree in Traffic and Transport from the TU Darmstadt in Germany and over ten
years of experience in the airline industry. Since 2018 he has been part of Wizz Air,
starting his current role in 2020, overseeing the introduction and the monitoring
of fuel efficiency initiatives..
WIZZ AIR
Wizz Air is an European ultra-low-cost (ULC) airline with its head office in
Budapest. The airline serves many cities across Europe, as well as some
destinations in North Africa and the Middle East. With 170 aircraft across
several types from the Airbus A320 family, it currently serves over 190 destinations in 51
countries.
STORKJET
StorkJet is the expert in aircraft performance and fuel
efficiency based on real flight data, supporting airlines
through revealing new saving potentials and optimizing flight operations. Airlines use
StorkJet’s software to track 44 fuel initiatives, monitor the performance of each aircraft in
the fleet and engage pilots to be more eco-friendly.

AIRCRAFT IT Operations: VENDOR FLIGHT LOG
Aircraft IT: Your name, your job title, and the name
of the business?
Alarico Fernandes: Alarico Fernandes, Head of
Enterprise Architecture NAVBLUE
Aircraft IT: How did NAVBLUE get started?
AF: NAVBLUE was formed from three independent
entities, Navtech, Airbus ProSky, and Airbus LUCEM.
In 1994, to expand its flight planning market share
and to introduce a runway analysis service, Navtech
merged with Compuflight, a flight operations service
provider based in New York. The business expanded
gradually into Europe by acquiring several other
companies. Airbus ProSky was launched in January
2011 with its first initiative being ATM modernization
for China Air Traffic Management Bureau (ATMB).
LUCEM began as an Airbus program pioneering the
Runway Overrun Prevention System (ROPS). In 2016,
Airbus acquired Navtech, merging it with Airbus
LUCEM and Airbus ProSky to create NAVBLUE. Then
in February 2020, NAVBLUE acquired Stockholm
based AVIOLINX for their crew management and
ops control system and expertise.
Aircraft IT: What is the attraction of aircraft-related
software?
AF: Airline flight operations is a dynamic contest
between executing a planned schedule, mitigating
inevitable disruptions and a constant race against
time. There is a continuous hustle and bustle with
VENDOR FLIGHT LOG: NAVBLUE
Alarico Fernandes Shares how NAVBLUE has
grown both in size and scope to deliver the full
range of services needed to complete a mission
Alarico Fernandes brings 20 years of expertise from across the flight ops domain.
His experience includes working across several positions in Airline OCC operations
and Maintenance Planning as well as developing and managing inhouse airline
systems. Rico has been with NAVBLUE for five years and in his new role as the
Head of Enterprise Architecture, he is responsible for driving NAVBLUE’s
transformation strategy and architectural runway towards a harmonized Flight
Ops platform designed for contextual collaboration. Rico’s focus and passion is
strategic transformation and innovation.
“…the reality is that most of the current flight ops software solutions on the
market are at least 10-15 years behind what is technologically possible. At
NAVBLUE we want to change that, we believe that Airline Flight Operations
deserves a new generation of smarter data-driven solutions designed to
empower users and enhance efficiency.”

multiple persons communicating, executing and
reacting to planned and unplanned events
autonomously and yet somehow in coordination.
Flight Ops software tools are essential to computing
an optimized and robust plan, and then maintaining
operational-control and situational-awareness during
the execution of the plan while also mitigating
disruptions. However, the reality is that most of the
current flight ops software solutions on the market
are at least 10-15 years behind what is
technologically possible. At NAVBLUE we want to
change that, we believe that Airline Flight
Operations deserves a new generation of smarter
data-driven solutions designed to empower users
and enhance efficiency.
Aircraft IT: What is the guiding business principle
that drives NAVBLUE?
AF: At its core, NAVBLUE is about strategic
innovation and disruptive transformation of the
Flight Operations domain. We strive to be the
trusted partner for our customers to support safe
and sustainable flight operations. We work with our
customers in product definition and design, and
work closely with them to identify possible
evolutions for the future.
Aircraft IT: What has NAVBLUE’s greatest business
achievement been to date, and why?
AF: At the end of last year, NAVBLUE launched
Mission+, a next generation pilot’s electronic flight
bag (EFB). Mission+ provides pilots with the right
information at the right time in the context of the
operational scenario they are dealing with. The first
two modules of Mission+ cover flight briefing and an
aircraft moving map with live weather and charts.
Two more modules that cover pilot documentation
and aircraft performance will soon follow.
Additionally, next spring NAVBLUE will launch our
manage-by-exception HUB that empowers
Operations Control Center users with contextual
information at-a-glance with manage-by-exception
alerting in a single user-centric interface. These two
achievements mark NAVBLUE’s transition away from
siloed monolithic products designed to solve only
one specific problem towards a seamless user-
centric approach.
Our vision is to deliver seamless contextual-
collaboration and enhanced situational awareness
within a harmonized user-centric Flight Operations
Platform. This simply means that, rather than multiple
systems that a user has to conform to, this platform is
designed around the user, proactively presenting
information contextual to their role and contextual to
the operational scenario they are dealing with, while
also enhancing collaboration across flight ops users
onboard and on the ground.
It represents a fundamental shift from siloed
products towards a flight ops platform built on
service-oriented architecture designed to leverage the
advantages of cloud-computing. This also lays the
foundation for us to leverage data analytics, using
machine learning and other forms of artificial
intelligence to make our systems smarter. Our goal is
to first deliver smarter alerting, then predictive insights
and finally preemptive decision support to users of
our systems.
Aircraft IT: What have been your disappointments
and what have you learned from them?
AF: This is the sixth year since NAVBLUE was
formed. The unfortunate recent pandemic has been
disruptive to our ambitions and even now recovery is
slow for airlines, airports and the entire flight
operations ecosystem. We had hoped to be much
farther along in terms of our vision and strategy, and
yet we feel we are more resilient and better
positioned to deliver our vision.
Aircraft IT: In a sentence, how would you
summarize what NAVBLUE does for aircraft
operations customers?
AF: By combining agile software development
with unique OEM expertise, our passionate and
customer-focused team develops flight operations
solutions to support the safe and sustainable growth
of our customers and the industry.
Aircraft IT: What do you feel will be the next big
thing in operations Aviation IT?
AF: As mentioned earlier, we really believe that
leveraging data to enhance the optimization of flight
operations is an essential strategic step. But it is not
simply about post flight operational data analytics.
Yes, we do need to close the data loop, draw on the
data to understand our operations better. However,
the real value is when we can embed the insights
from data models within the workflow of flight
operations users, to provide them with smarter
digital assistance, to leverage machine learning and
other forms of artificial intelligence to predict and
even preempt disruptions.
Aircraft IT: What do you want your customers to
say about NAVBLUE
AF: NAVBLUE is our trusted partner in flight
operations, their innovative solutions improve safety,
optimize efficiency, and allow us to operate
sustainably.
Aircraft IT: Alarico, thank you for your time.
“These two achievements mark
NAVBLUE’s transition away from
siloed monolithic products
designed to solve only one
specific problem towards a
seamless user-centric approach.”

A new flight operations IT
solution for Sunclass Airlines
Lene Nielsen, Business Analyst and Peter Friis Højgaard, Head of Flight Operations
both at Sunclass Airlines share the story of a change made under high pressure internally and externally
CASE STUDY: SUNCLASS

W
e’re pleased to have the opportunity to share with readers a case
study of when Sunclass replaced its complete IT infrastructure,
especially in-Flight Operations. Our focus will be more on what the
airline can do to facilitate a more dynamic environment where it
can work with data and events and automation. Just to put the case study into
context, we’ll first tell you something about Sunclass Airlines and how we got
started.
SUNCLASS AIRLINES
Sunclass is a small Scandinavian charter airline, dating back to the 1960s that
has, through several decades, been involved in several ownerships, the latest as
part of the Thomas Cook Group which collapsed in 2019. Today Sunclass is part
of the tour operator Nordic Leisure Travel Group with a fleet of 10 aircraft, Airbus
A321 and A330s: there are also 700 crew (figure 1).
Sunclass Airlines
700
10
2019
2 Mil
Figure 1
Our operations cover all of Scandinavia carrying in the region of two million
happy Scandinavian sunseekers to the Mediterranean; Greece, Balearics and
Turkey during summer season, whereas, in the Winter season, operations change
to the Canaries and Egypt as well as long-haul both east and westbound.
THE REASONS BEHIND THE PROJECT
Our legacy was an integrated IT infrastructure for all operational systems across
the five airlines in the Thomas Cook group. The collapse therefore forced us to
review the existing complex system landscape and remodel a new setup (figure
2) which could support our reality of being an independent airline.
Why change?
Because we had to !!!
Shared group infrastructure in all areas
Crew management, Traffic management,
Flight planning, Document management,
Training management, DCS, EFB, ACARS…………
Independent Airline
Focus areas
• Flexibility
• Automation
• Cost
Figure 2
SELECTING A NEW SOLUTION
Just one week after the collapse of Thomas Cook, Peter was given a deadline of
only one month to establish the requirements for the future architecture. He built

a bullet point list (figure 3), defining the requirements for future architecture
considering costs, flexibility and automation possibilities. Selection of which of
the existing systems worked and already matched our new operation was
evaluated, and we renewed the contracts with Vistair, maintaining our document
management system, as well as our long-lasting cooperation with CrewApp
which provides our crew with roster-view.
Selection criteria's
Figure 3
Whatever system we selected it needed to have the potential to automate, and
we would rather buy-in to the potential in an application which had a change-
driven outlook, than an ‘off the shelf system’ ticking all the boxes. It was an
extremely compressed selection process, only two months, to decide on a crew
and flight ops management system to sit at the core of our new environment.
Our choice was N-OC ops and Crew from NAVBLUE. The integrated system had
the potential for event-based automation, a flexible API and integration method.
Looking back now, we realize we have actually achieved what we set out for. We
re-started our business ensuring that we maintained the airline’s original values.
IMPLEMENTING THE NEW SOLUTION
As mentioned previously, we were extremely pressed for time and had to
create a very optimistic project plan. The contract with NAVBLUE was in place
in January 2020 and by February 2020 we started the project, with milestones
and implementation roll out plan agreed. However, as we all know by March
2020 Covid struck. The question we asked ourselves was, how on earth could
we implement a new Flight Ops and Crew system with no flights? This was the
overriding challenge we faced; even so, it was only one of the challenges
(figure 4).
Implementation
Jan20 Feb20 Mar20
Ready Set Go…
Challenges
• Complexity of legality rules
• End-user training
• Remote project management
• Lack of activity for testing
• Several implementation projects in parallel
Oct20 Nov20
Figure 4
Given the history of our airline, our crew legality rules are complex, covering four
different union agreements. An important factor in our decision when choosing
NAVBLUE was how seriously they were engaged with this specific area. Close to
200 legality rules were custom-built by the NAVBLUE team. However, we
ourselves seriously underestimated the amount of work, time and resources
needed to test the rules once built.
We also underestimated the importance of thorough end user training. Usually,
these training sessions are the opportunity to build engagement and a relationship
with the vendor. Yet again, another challenge caused by Covid: as Trainers were
unable to fly into Copenhagen and end users were furloughed, the training had to be
carried out via Microsoft Teams. We recorded the training sessions and re-used them
for colleagues as they returned back into the office; however, we underestimated the
level of missing engagement caused by remote training. That said, Covid left us no
choice, and everything was conducted remotely: we sat in the hangar in Copenhagen,
and NAVBLUE in Stockholm and Malmö. It was very odd to be that disconnected.
“Just one week after the collapse of Thomas Cook,
Peter was given a deadline of only one month to
establish the requirements for the future architecture.”

An additional challenge was that, when it was time to test the system, we didn’t
have any rotations due to all aircraft being grounded. Test cases were built to test the
setup, and we even built a fake movement generator, just to create some form of
activity in the Gantt charts. On top of this the NAVBLUE solution was not the only
implementation we worked on to meet the deadline. A further six systems were to be
implemented in other parts of our business, with all of them being interdependent
and connected.
Our aim had been to complete the implementation by October 2020; we
managed it by November, only one month delayed; however, considering the
circumstances, that was quite fast. In fact, for the timetable, we were helped by Covid
as we would not have been able to implement both the Crew and flight ops systems
this quickly with normal operations.
WHERE WE ARE NOW
What we have now achieved is a flexible and event-driven flight ops and
operations system (figure 5).
Current status
ü Flexible event driven Ops Crew management system
ü Core integration layer in place
ü All implementation projects completed
ü Flexible setup of new automations
• Integration of training management system
• Automation of crew status to health authorities
• Tracking of LIFUS / Line Release status
• Security Background check status / monitoring
Figure 5
“… how on earth could we implement a new Flight Ops
and Crew system with no flights? This was the
overriding challenge we faced; even so, it was only one
of the challenges…”

With the core integration layers in place and using
the event-based automation capabilities Sunclass
Airlines now has the capability to quickly adapt to
new challenges with the new work processes plus,
within hours, we can automate processes that would
have been unthinkable using the legacy systems.
All our implementation projects have now been
completed: one of the last roll outs was the EFB which
is now at the final stage for approval. This also acts as
an information source back to Operations, to our
management systems and to data systems in general.
There is a very flexible set up for new automations in
N-OC which we have only just started to exploit.
Another great achievement is that we have
integrated our training management system. Whenever
instructors are line-releasing flight crew after training,
they do this straight away on their individual iPad,
which is integrated into the training management
system, which then in turn, instantly updates the crew
management system. This is one of the use cases
where, prior to N-OC, we’d had a lot of manual cross
inputs — you could see the wear and tear on the carpet
between the training and crew rostering departments,
as they were constantly walking back and forth
updating each other; whereas, these days this data is
right at their fingertips.
During Covid we were faced with a new requirement
from the health authorities, to provide, within three
hours of every landing, a list of crew members on board
flights from specific countries. The setup of this
automation took four hours. Whenever an aircraft
landed, we used the ACARS as a trigger to send an
event message that pulled all the information needed
to complete the list and send. This is a small detail, but
one of the first fully automated jobs running smoothly
saving operations a lot of manual work and the
possibility of missing the deadline of the requirement.
We have also built a tracking system for crew
undergoing LIFUS (Line Flying Under Supervision)
training which created a massive task, as our traffic
schedule was extremely disrupted in the startup after
Covid; every time training on flights had been planned,
the next minute, the whole schedule would be
cancelled, and planning had to update the manual
tracking sheets again. So, we combined some legality
rules and forced the schedulers to flag those flights
with special designators which then enabled us to pull
out the flights, arrange them, sequence them to have
an activity log and then, by the time the flight has
landed, it updates the status as completed. Again, this
setup is connected to the training management system
which is updated accordingly when the line release is
completed. The same setup is also undertaken with
security and background checks.
“Whenever instructors are line-
releasing flight crew after training,
they do this straight away on their
individual iPad, which is integrated
into the training management
system, which then in turn,
instantly updates the crew
management system.”
© Airbus 2020. Photo: P. Masclet

LESSONS LEARNED
Disruptive events drive change (figure 6). We would never have pulled this off
had it not been for these disruptive events like Covid and the collapse of the
previous business, Thomas Cook.
Lessons learned
• Disruptive events drive change
• Hard for end-users to keep up with amount of changes
• Flexible and Integrated environments requires a new set of
competencies and oversight
People Processes
and
Up Next
Figure 6
It was a huge challenge for end-users to keep up with the changes which were
implemented while they were furloughed. The changes were on a large scale and
comprehensive. We definitely learned that a flexible and integrated setup,
requires a new set of competencies as well as oversight and management within
the company. As a general point, airlines need to consider these processes, and
integrate the automations as well as data sharing works within the company. This
is why our focus now, and going forward, is on our end users as it’s a matter of
understanding the new processes. If you understand the process within the
business, you can also take advantage of the systems and continue developing
and growing regardless of changed circumstances.
For software vendors facing an increasingly disrupted environment, we implore
you to make your systems easy to integrate. Include events in some form and ways of
either retrieving data through API or a simple email that can be used for automations
in other systems. In short build good core products with flexible integration
endpoints.
LENE NEILSEN
More than 25 years’ experience with rostering, dispatching and as an OCC duty
officer has provided Lene with a unique view on airline operations. This led to a
key business project role implementing consolidated ops systems within Thomas
Cook Airlines Group and later her current position as Business Analyst in Nordic
Leisure Travel Group. Lene acted as the IT project manager for implementing N-Ops
Crew for Sunclass Airlines.
PETER FRIIS HØJGAARD
Peter started out as an aircraft engineer over 20 years ago. After several years
working within aircraft maintenance, he transitioned to continued airworthiness
management and, since then, has held several management positions in
maintenance, continued airworthiness, regulatory oversight, and now within flight
operations. He has played a key role in the conception and implementation of a new flight
operations IT landscape within Sunclass Airlines.
SUNCLASS AIRLINES
Sunclass Airlines was part of the Thomas Cook group and,
since the collapse of Thomas Cook, has been established as a
stand-alone business within the Nordic Leisure Travel Group.
The fleet includes eight Airbus A321s and two A330s. In summer, Sunclass Airlines flies
charter missions to the Mediterranean destinations, Greece and the Balearics. In winter, it
mostly flies to the Canary Islands and a few long-haul flights to Thailand and the USA.
NAVBLUE
NAVBLUE is a leading services company, wholly owned by
Airbus, dedicated to Flight Operations and Air Traffic
Management products and services for airlines, airports, and Air
Navigation Service Providers (ANSPs). The business combines
aircraft manufacturer expertise, flight operations know-how and agile development to
enhance operational efficiency, optimize resources and increase productivity for safe and
sustainable aviation. NAVBLUE’s global teams deliver a reliable, optimum and customized
user experience to more than 500 customers worldwide.
“We would never have pulled this off had it not been for
these disruptive events like Covid and the collapse of
the previous business, Thomas Cook.”

of the business?
Hayley Russell: Hayley Russell, Marketing Manager at
Conduce Group Limited.
Aircraft IT: How did Conduce get started?
HR: Conduce entered the Electronic Technical
Logbook (ETL) market in 2012, after taking over the
Osys contract from Rolls-Royce to support the
ground-breaking ETL for MyTravel, which later
became Thomas Cook UK. After a few years
supporting the Osys product, in around 2014 we
created eTechLog8 from scratch. This was because
three things happened.
First was the new Windows 8 supported XAML,
which enabled us to write code for touch applications
on Windows; the second was the release of the
Panasonic ToughPad and, finally, the advent of 3G/4G
comms, which opened the doors for a touch-tablet
based and truly mobile ETL application.
that drives Conduce?
HR: Our guiding principle (and one you’ll hear us say
all the time!) is KISS — keep it simple stupid. So
many ETL projects fail due to scope creep or trying
to change too much at once. For instance, we want
to make the best ETL in the world and that’s why we
don’t do anything else.
Aircraft IT: What has Conduce’s greatest business
HR: Our greatest business achievement is the
creation of an Electronic Tech Log that genuinely
helps everyone in the cockpit and on the line to do
their jobs. We’ve achieved this through the marriage
of our IT and software knowledge and our real-world
experience of the line engineering and cockpit
environment. Any software company can write an
app, but without really understanding the pressures
involved in an aircraft turnaround (from 20 minutes
with an ATR to 3 hours with an A380) it’s very easy
to create something that looks shiny and great but
simply doesn’t work. In addition, we know that an
ETL isn’t just an app: it’s mission critical, so it must
be a whole package of software processes,
operating procedures, essential backup solutions
and red-hot support.
VENDOR FLIGHT LOG: CONDUCE GROUP LTD.
Hayley Russell explains how an ETL with a
focus on being the very best has made Conduce
a valued partner for many airlines today
Hayley has been working in aviation since 2017, but her experience goes back to
her early years. Growing up in and around the aviation IT industry instilled a
passion for quality solutions that provide genuine benefits. Her career has been
varied, covering everything from hands-on workshop RD to project
management to corporate sales contracts. At present she’s focusing on getting
the word out about ETLs through digital marketing and industry events.
“…we know that an ETL isn’t just an
app: it’s mission critical, so it must
be a whole package of software
processes, operating procedures,
essential backup solutions and
red-hot support.”

HR: Our biggest disappointment is that the industry
has been so slow to embrace Electronic Logbooks.
The benefits are huge, the airline pioneers have
proved it can be done and digitization has been the
buzzword of the last decade. Yet very few airlines
have implemented ETLs to date. At Conduce, we
have learnt an awful lot from every single successful
ETL project and really honed our approach. We now
see the benefit of that experience reflected in the
average project time, which is routinely three to six
months from contract signature to full paperless
approval.
summarize what Conduce does for aircraft
operations customers?
HR: eTechLog8 provides accurate, real-time aircraft
utilization and defect data.
HR: I think the next big thing will be extracting the
full value from the data we’re already collecting,
probably via big data tools. We’re in a place now
where there are so many systems, like ETLs,
collecting data that isn’t really being used to its full
potential. eTechLog8 uniquely talks to lots of other
airline IT systems so we really see the challenges of
integrating different generations of technologies and
data formats. Once the industry figures out how to
merge all that data together and analyze it
effectively, then the data becomes infinitely more
powerful.
say about Conduce
HR: The most important thing we want our
customers to highlight is the quality of our support.
We like to hear them say that the Conduce team
are always available, helpful, knowledgeable and
able to solve problems quickly, before they
snowball. An ETL is a mission critical front-line
system that requires genuine 24/7/365 mission
control center style support, provided by real
people with the capability to remotely assist any
user — instantly.
Aircraft IT: Hayley Russell, thank you for your time.
“… the next big thing will be extracting the full value from the data we’re
already collecting, probably via big data tools.”
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AIRCRAFTIT
Operations

Philippine Airlines steps up to fuel
efficiency with an intelligent solution
Capt. Leo Ezquiel Reyes Bernabe, VP-Flight Operations shares Philippine Airlines experience
using an Innovative Artificial Intelligence (AI) powered Fuel Efficiency Solution, with Pilot Apps
CASE STUDY: PHILIPPINE AIRLINES
© Boeing. Photo: Tim Stake

F
uel efficiency is at the top of the agenda for any airline or operator these
days. As well as the imperative to work towards net zero by 2050, there is
also the perennial imperative to keeps costs as low as possible and, at the
moment, with fuel prices as high as they are, that is a real challenge for
which a proper and well supported fuel efficiency program will be of enormous
value. This article will take readers through our journey to operations and fuel
efficiency at Philippine Airlines, plus I’ll tell you about the solution that is at the
heart of our success. But first, some information about Philippine Airlines.
PHILIPPINE AIRLINES (PAL)
We are Philippine’s largest international airline and sole full-service carrier, as well
as the region’s oldest and longest-serving airline. Our fleet, one of the world’s
youngest, consists of the
Boeing 777, the Airbus
A350 and A330 for
long-haul routes, and the
A320/A321/A321Neo, and
Dash 8-400NG for
regional and domestic
operations. After a
restructuring program in
2021, PAL achieved better
than expected financial
results in the first half of
2022 and has posted net
profits for the past four
quarters. Domestic
operations are presently
at 80 percent of their
pre-pandemic levels, while
international flights are at
60 percent.
The airline serves a total
of 43 domestic (figure 1)
and 33 international
destinations from three
major hubs. Destinations
range from South East Asia
to the West and East
Coasts of North America,
the Middle East, Australasia,
China and North Asia.
INDUSTRY ANALYSIS, TRENDS AND DRIVERS
The current industry landscape shows that, even while the industry is still
recovering from the pandemic, the aviation market is projected to grow at a five
percent compound annual growth rate until 2027. At present, the air transport
industry will have to adapt to expanding trends in digitalization, data
management, and sustainability. These will include planning and developing
aviation and tourism infrastructure, as well as establishing effective governance
for faster decision-making and process optimization.
In order to counter existing headwinds, PAL has focused on optimizing strategic
spending with new tools or systems geared towards generating a return on
investment (ROI). This has included operations improvements such as fuel savings
initiatives and a fuel efficiency program as well as efficiency programs for
improving operations and implementing more automated activities that allow users
to do more with less. OpenAirlines’ SkyBreathe® fuel management system checks
all of the boxes for these steps.
THE INFORMATION CHALLENGE
To appreciate what PAL has gained from implementing the solution, we need to
look briefly at what was the situation before and the data and decision-making
challenges faced by the airline (figure 2).
DATA RICH INFORMATION POOR
Manual analysis in
spreadsheet
Long time to
insight
Inflexible,
static reports
Figure 2
PAL was receiving volumes of raw data that were difficult to digest because of
the sheer size; and the use of manual analysts poring over spreadsheets led to
inflexible, sometimes static, reports contributing to longer lead times before
Figure 1

insights were gained and decisions could be made. We faced the DRIP problem,
an amalgamation of being data rich but information poor. What we needed was
a digitization tool that could merge all data in a single consistent repository and
turn that data into actionable insights that would empower personnel with an
innovative artificial intelligence (AI) powered fuel efficiency solution software to
turn out actionable insights for our fuel efficiency goal.
The DRIP problem for airlines is also emblematic for other industries and fields
that deal with huge quantities of data. In a world seemingly full of random
occurrences, organizations gather data about specific events that must be
converted into useful and usable information which, in turn, adds to our core
knowledge, allowing us to take decisions that translate to wealth, wisdom or both.
IMPLEMENTING THE SKYBREATHE® PROGRAM
PAL’s partnership with OpenAirlines, through the architecture of the SkyBreathe®
fuel information management system, is an example of the fusion of big data and
AI driven fuel management software (figure 3.1).
B
BI
IG
G D
DA
AT
TA
A A
AN
ND
D A
AI
I-
-D
DR
RI
IV
VE
EN
N F
FU
UE
EL
L M
MA
AN
NA
AG
GE
EM
ME
EN
NT
T S
SO
OF
FT
TW
WA
AR
RE
E
Architecture of a complete fuel information management system (OpenAirlines’ SkyBreathe®)
Figure 3.1
SKYBREATHE® FEATURES
SkyBreathe® integrates the different sources of data, such as FDR and QAR,
extracted by Teledyne for Philippine Airlines, the operational flight plan (OFP),
airline operations center (AOC) data and AIP weather. It provides quality control,
merging and cleansing of this torrent of big data, and computes, using its
performance models measures and KPI computation algorithms (figure 3.2).
AOC OFP FDR/QAR FUEL PRICE CREW
DAILY AUTOMATED DATA TRANSFER
Figure 3.2
The analysis is presented into pre-designed and/or customized reports and
graphs that are easy to understand and very flexible to use, both for the airline’s
analysts and for end users. Finally, system wide or individualized data is
communicated to the stakeholders using the custom dashboard MyFuelCoach®
application. This process is done every day, and automated data collection and
“……the use of manual analysts poring over
spreadsheets led to inflexible, sometimes static,
reports contributing to longer lead times before
insights were gained and decisions could be made.”
© Airbus. Photo: JB. Accariez

quality control for billions of raw data is transformed into actionable insights.
Stakeholders can also easily and quickly share reports and analyses (figure 4.1).
Ready-to-use
Create compelling
reports dashboards
Perform in-depth
analyses
Automate data
collection quality
Share and engage
stakeholders
Predefined
analyses,
dashboards, and
reports
100+
Figure 4.1
Data transfer that does occur early turns out pre-defined analyses, dashboards
and reports, and we’ve been able to easily generate some 254 custom queries
and produce 31 dashboards; but these are unlimited (figure 4.2).
Ready-to-use
Create compelling
reports dashboards
Perform in-depth
analyses
Automate data
collection quality
Share and engage
stakeholders
254
31
Custom Queries Created
(Unlimited)
Dashboards Produced
(Unlimited)
Figure 4.2
SkyBreathe®’s Query Editor (figure 4.3) also allows viewings and drill downs for
any chart, graph and/or tabular report.
Save fuel, Save money,
Save the Planet!
Identify fuel-saving opportunities, monitor progress, and
take action through a powerful Big Data and AI-driven
fuel management software.
b
y
up to 5 %
I
n
c
rease fuel s
a
v
i
n
g
s
100+ PREDEFINED REPORTS
100+ data quality controls.
100+ preset reports available.
CUSTOM ANALYSES
Fully customizable reports.
Dashboards for all users.
FAST ANALYSIS
Millions of records
analyzed within seconds.
3D VISUALIZATION
3D display of planned
and actual ﬂight paths.
BIG DATA ALGORITHMS
Thousands of relevant measures
produced for each ﬂights.
PILOT REPORT
Individual app for pilots
MyFuelCoach™.
ASK FOR A DEMO
+33 531 615 210
info@openairlines.com www.openairlines.com

Ready-to-use
Create compelling
reports dashboards
Perform in-depth
analyses
Automate data
collection quality
Share and engage
stakeholders
View and drill-down
through any chart, graph,
and tabular report with
Query Editor
1.2K measures
(+capability to create custom measure)
250 axes
(+capability to create custom axis)
Figure 4.3
Again, through automated data collections and quality control, billions of raw
data output are transformed into actionable insights (figure 4.4).
billions of Raw Data output
Ready-to-use
Create compelling
reports dashboards
Perform in-depth
analyses
Automate data
collection quality
Share and engage
stakeholders
Through automated data collection
and quality control,
are transformed into
Actionable Insights
Figure 4.4
MyFuelCoach® App
Flight Crew can also be easily engaged using MyFuelCoach® (figure 5), a
dedicated mobile App embedded in each pilot’s iPad, PAL’s EFB tool, that
facilitates increased and expedited savings through greater awareness.
Ready-to-use
Create compelling
reports dashboards
Perform in-depth
analyses
Automate data
collection quality
Share and engage
stakeholders
Share reports and analyses in a snap with all stakeholders. Engage pilots with
MyFuelCoach™, a dedicated mobile app for greater and faster savings.
Figure 5
MyFuelCoach® has helped in developing a stronger fuel conscious culture across
the company. In essence, it provides a debriefing on each area of fuel
management throughout the flight, allowing pilots to gain a better
understanding of their own performance; it promotes continuous operational
improvement and allows the flight crew to leverage their own skills to improve
fuel efficiency for future flights. We tell our pilots that the objective is not to

closely monitor their compliance with fuel savings programs or initiatives but
rather to provide them with the right tool they need to assess their own
performance and mileage compared to the company average, and, ultimately,
with the goal to get a better understanding of what fuel efficiency entails.
Pilots are key players in any fuel efficiency program. SkyBreathe®’s
MyFuelCoach® empowers our flight crew with a mobile App and, again in this case,
just the iPad that lets see how well they perform, learn how they can improve and
better prepare for pre-flight briefings (figure 6.1).
Flight Duration
Fuel Burn
Runway
Date Time
L
Li
is
st
t o
of
f o
ow
wn
n
f
fl
li
ig
gh
ht
ts
s
Best Practice
Performance
Savings
Details by Flight Phase
Replay Flight
SID/STAR Point
Flap Change
P
Pi
il
lo
ot
t
F
Fe
ee
ed
db
ba
ac
ck
k
Planned and Actual
Comparison
C
Co
om
mp
pa
ar
ri
is
so
on
n t
to
o
O
OF
FP
P
Compare Performance
Anonymous Benchmarking
B
Be
en
nc
ch
hm
ma
ar
rk
k o
of
f o
ow
wn
n
p
pe
er
rf
fo
or
rm
ma
an
nc
ce
e
I
In
nd
di
iv
vi
id
du
ua
al
l a
an
na
al
ly
ys
si
is
s
f
fo
or
r e
ea
ac
ch
h f
fl
li
ig
gh
ht
t
3
3D
D
T
Tr
ra
aj
je
ec
ct
to
or
ry
y
Flight Feedback
BP Feedback
Crowd-sourced
Figure 6.1
Within the App, they can see a list of details for their own flights, such as flight
duration, fuel burn or consumption, the runway used in the case of the departure
and, of course, the dates and times of respective flights. It provides an
individualized analysis of each of that pilot’s flights, based on their performance.
The target best practice and savings with details for each segment. A replay of
the flight, using3D trajectory shows the SID STAR (Standard Instrument
Departure / Standard Arrival Points) as when flap changes are made. Flight
feedback is also encouraged to help PAL’s fuel analyst team make improvements.
The pilot can compare their performance against the OFP (Operational Flight
Plan) using the plan versus the actual fuel comparisons. On a bigger scale, the
same pilot can anonymously benchmark their performance against other pilots
within the fleet.
Figure 6.2 shows how SkyBreathe® displays flight information by phases with
details such as the average N1 setting, average speeds, the slopes, the stops, the
flight steps made, the outside air temperature, the flight levels attained or
maintained, the distances flown, the time used and the fuel used or burned within
each segment.
Details by phase Displays flight information, flight phase details and
Trajectory Map where Pilots can replay their flight in 3D.
Mobile App for Pilots
MyFuelCoach
Figure 6.2
Again, pilots are also able to access and replay their respective flight trajectories
that can showcase profiles in three dimensions along with data points such as
flaps deployment or extension, SID / STAR point, segment bound and other
information in the pertinent phase (figure 6.3).
“SkyBreathe®’s MyFuelCoach® empowers our flight crew with a mobile App and, again in this case, just the iPad that
lets see how well they perform, learn how they can improve and better prepare for pre-flight briefings.”

3D Trajectory
Replay flight by accessing the trajectory at the upper right corner of
the flight phase tile. This feature shows data such as flaps
deployment, SID/STAR point, segment bound, etc..
MyFuelCoach
Figure 6.3
The actual savings for an initiative and phase are analyzed and areas of
opportunity showcased for each individual pilot. Pilot feedback also allows
examination of crowd source operational intelligence and the scrutiny of each
category of each fuel saving initiative to help identify the reasons why the best
practice was or was not applied.
And the feedback that we have been getting from most of our flight crew
regarding the use of MyFuelCoach® is largely positive (figure 6.4).
Pilot Feedback
The presence of pilot feedback allows analyzing the crowd-sourced operational
intelligence from pilots. For example, it allows analyzing the number of feedback
for each category for the SETI best practice and help identifying the top reasons
why the best practice is not applied operationally.
MyFuelCoach
Figure 6.4
The App has, in fact, been praised for being innovative and easy to use with the
customizable start screen and journals where the company can tailor fit the data
for their specific need and their focus. It’s a tool that has helped pilots advance
their skills when viewed constructively. More importantly, the tangible results
give them a feeling of awareness of their individual contribution to the cause of
company conservation, fuel efficiency and our goals towards sustainability.
ACCOMPLISHEMENTS IN THE PAST YEAR
So, given all of the above, what have we so far accomplished at PAL with the use
of SkyBreathe® and MyFuelCoach®? After nine months of our six primary
initiatives, we have reduced our consumption of fuel by 3.7 million kilograms
(figure 7), generating a saving of roughly US$4.1m.
Fuel Savings (kg) Financial Savings (USD)
0 500,000 1,000,000 1,500,000 2,000,000
SETI
RAAL
REVT
XTRAF
CDA
RFLA
9 MONTHS RESULT
FUEL SAVINGS
Total Fuel Savings in kilograms
FINANCIAL SAVINGS
Total Financial Savings in USD
3.7 M
4.1 M
11,629 TONNES
Figure 7
Consequently, there was a reduction of 11,629 tonnes of carbon dioxide emissions
from PAL’s operations. Notwithstanding that achievement, we believe that there
is much more room for growth as we’ve only introduced six fuel saving initiatives
“The actual savings for an initiative and phase are
analyzed and areas of opportunity showcased for each
individual pilot.”

while there is a slew of further initiatives that we are waiting to get into line
(figure 8). These will include reduced acceleration altitude, CDA or continuous
descent approach, pilot extra fuel requested, single engine taxi-in, idle reverse
thrust operation and reduced flaps operation.
F
FU
UE
EL
L S
SA
AV
VI
IN
NG
GS
S I
IN
NI
IT
TI
IA
AT
TI
IV
VE
ES
S
13.4% S
SI
IN
NG
GL
LE
E-
-E
EN
NG
GI
IN
NE
E T
TA
AX
XI
I-
-I
IN
N
To perform engine-out taxi during taxi-in
41.1%
6.7%
15.8%
17.7%
5.3%
R
RE
ED
DU
UC
CE
ED
D A
AC
CC
CE
EL
LE
ER
RA
AT
TI
IO
ON
N A
AL
LT
TI
IT
TU
UD
DE
E
To accelerate and to retract flaps at a reduced
altitude compared to NADP1 procedure (3000 ft)
I
ID
DL
LE
E R
RE
EV
VE
ER
RS
SE
E T
TH
HR
RU
US
ST
T
To use idle reverse instead of full reverse when
landing
P
PI
IL
LO
OT
T E
EX
XT
TR
RA
A F
FU
UE
EL
L
To ask for extra fuel only if necessary
C
CO
ON
NT
TI
IN
NU
UO
OU
US
S D
DE
ES
SC
CE
EN
NT
T A
AP
PP
PR
RO
OA
AC
CH
H
To descent continuously to the greatest possible
extent with idle thrust and without steps
R
RE
ED
DU
UC
CE
ED
D F
FL
LA
AP
PS
S A
AT
T L
LA
AN
ND
DI
IN
NG
G
Its principle is to land with a clean flaps
configuration.
RAAL
41.1%
CDA
17.7%
XTRAF
15.8%
SETI
13.4%
REVT
6.7%
RFLA
5.3%
3.7M KGS
FUEL SAVED IN
9 MONTHS
Figure 8
We see, from figure 8, that the remaining potential savings for these six initiatives
alone will increase saving s by more than 40% or, roughly 3.1 million kilograms.
Three of these initiatives (reduced acceleration altitude, single engine taxi-in and
pilot extra fuel) were being practiced at Philippine Airlines before SkyBreathe®
came along but data gathering was slow and tedious, and translation to useful
information even slower.
When SkyBreathe® went live last January (figure 9), it can be seen that the
reduced acceleration altitude application rates steadily increased from February to
August of this year.
MyFuelCoach / App Released
Skybreathe Go Live
9.5
REMAINING
POTENTIAL AND
SAVINGS EVOLUTION
CHART SUMMARY
A synthesis of all best practices demonstrating the
positive evolution of fuel savings and remaining potential
(kgs) in the first nine months.
69 KG
SAVINGS
REMAINING
POTENTIAL
YTD TOTAL
3.7 M
3.1 M
AUG-2022
504 K
406 K
JAN-2022
284 K
230 K
Figure 9
A similar decrease in pilot extra fuel requested can be tracked in figure 10, after
an initial spike from January to February.
Skybreathe Go Live
9.5
PILOT EXTRA FUEL
REDUCTION
CHART SUMMARY
A350 Average Pilot Extra Fuel is continuously decreasing
after Skybreathe Go Live and MyFuelCoach App released
FEB 2022 AVERAGE
PILOT EXTRA FUEL /
FLIGHT
143 KG
61 KG
AUG 2022 AVERAGE PILOT
EXTRA FUEL / FLIGHT
Figure 10
The spike in July to August can be attributed to the peak typhoon season in the
Philippines that necessitated an increase in requests for additional fuel during the
monsoon season which was expected by the airline. But a steady decline can be
noted and is evidenced by the table.
“…we believe that there is much more room for growth
as we’ve only introduced six fuel saving initiatives while
there is a slew of further initiatives that we are waiting
to get into line ”

MyFuelCoach® impact can also be seen in our SETI or Single Engine Taxi In
application rate table (figure 11) …
Skybreathe Go Live
9.5
ABOVE THE TARGET
SETI APPLICATION RATE
CHART SUMMARY
SETI Compliance Rate of Airbus Narrow Body Fleet is
constantly improving. JAN 2022 SETI
APPLICATION RATE
76%
82%
SEP 2022 SETI
APPLICATION RATE
7% HIGHER
THAN THE
TARGET
Figure 11
… showing compliance within the 75th to 78th percentile range for the first half
of the year. After the MyFuelCoach® app introduction and pilots gaining visibility,
rates have been steadily above the 80th percentile for the rest of the year.
Another one of the features is for pilots to identify their missed opportunities to
apply an initiative as seen in figure 12.
MISSED OPPORTUNITY
IDENTIFICATION
STEP THREE
STEP TWO
STEP FOUR
TOP 10 ARRIVAL AIRPORT WITH
LOW SETI APPLICATION
Identification of arrival airports with lowest SETI
application when it is applicable.
Figure 12
For our single engine in taxi drive we can see, in tabulated form, the top ten
airports with the lowest application rate per individual pilot or for the fleet or for
the aircraft type. Or, we can also geolocate the airports with the best or worst
application rates.
CDA GEOGRAPHICAL ANALYSIS
96% APPLICATION
RATE IN GUAM
80.39% APPLICATION IN
ZAMBOANGA
59.26 % APPLICATION IN
PORT MORSEBY
74.81% APPLICATION
IN BANGKOK
43.37 % APPLICATION IN
SINGAPORE
Figure 13
In the example in figure 13 (above) can be seen the different application for the
continuous descent approach (CDA) initiative, through a graphical interface
which gives a different context to the level of the performance or to where an
application might or might not happen.

THE VALUE OF INVOLVING ALL STAKEHOLDERS IN FUEL
EFFICIENCY
In retrospect, while the presence of a fuel management system such as
SkyBreathe® has proven indispensable in our drive towards fuel efficiency and
sustainability, an equally important aspect of how we implement and spread this
change is through the fuel efficiency culture. While Flight Operations is the
obvious area of focus, other stakeholders which deal with fuel must be included in
any changes. In PAL’s experience, the first step needed was the creation of a
dedicated fuel team that would define or, in our case, redefine our fuel efficiency
goals as KPIs (Key Performance Indicators) or KRAs (Key result Areas). This team
worked hand-in-hand with OpenAirlines for the setting up of the SkyBreathe®
infrastructure and for the redefinition and re-setting of our KPIs and the setting of
these parameters by each initiative. We also had to develop a communication and
awareness strategy for all the stakeholders and to inform them of the plan, and the
tool that was currently available and that we had in place to measure, monitor and
share the progress that we are making or that has been made.
It’s a company-wide commitment that must involve everyone (figure 14)…
T
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F
Fl
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ig
gh
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ra
at
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io
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Policies
Resources
Performance Tracking
Flight Crew
Analyst
Policies Application
Policies Implementation
Performance Analysis
Project Management
F
Fl
li
ig
gh
ht
t
D
Di
is
sp
pa
at
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Flight Planning
Fuel Policy
ATM Interaction
G
Gr
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ou
un
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pe
er
ra
at
ti
io
on
ns
s
Load Control
APU GSE
Potable Water
Center of Gravity
M
Ma
ai
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E
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gi
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Maintenance Planning
AC Weight Reduction
M
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C
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om
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me
er
rc
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Cabin
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Schedule and Fleet
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Company-wide Commitment
Figure 14
… and, as we have always stated, no airline can afford not to have an operational
and fuel efficiency program in place.
So, where do we think the future for this whole area of fuel efficiency might take
us? At PAL, there remain a number of initiatives of which we have yet to take
advantage as well as some whose optimization might well give us a forty percent
net gain in efficiency. Aside from the obvious technology developments or the
availability of new equipment and new technologies that would enable fuel
efficiency gains, I think that we have to take advantage of the tools available to us
now in optimization of these big AI tools and the gathering and analysis, and
maximize the opportunities that we have, in order to go to the next level.
Notwithstanding any future technology developments, we have the technology
today to maximize the opportunities and that’s how PAL will be doing this in the
next few years.
CAPT. LEO EZQUIEL REYES BERNABE
Capy Bernabe joined PAL in 1992 and started flying domestic flights by 1995 with
Fokker 50s. He flew the 737 after that and moved on to the B747-400 and
777-300ER before becoming Deputy Chief Pilot of the B747 and Chief Pilot of
B777 plus Manager of Flight Standards and Policies in 2021 overseeing flight
operation compliance with IOSA certification before being appointed VP-Flight
Operations. Current priorities are overseeing Flight operations Safety Performance
Indicator KPIs and SkyBreathe®.
PHILIPPINE AIRLINES
Philippine Airlines, PAL, is the Philippines’ largest international
airline. Its growing fleet, one of the world’s youngest, includes
Boeing 777 along with Airbus A350 and A330 and Airbus A320/A321 family. PAL
operates from four hub airports (Manila, Cebu, Clark and Davao) in the Philippines to 25
domestic destinations and 28 points in Asia, Australia/Oceania, the Middle East, Europe
and North America.
OPENAIRLINES
SkyBreathe® is a 360° eco-flying platform designed to give airlines
all the tools they need to build and grow a successful fuel efficiency
program. Rewarded by many innovation awards, SkyBreathe® is the most widely used
eco-flying solution in the world, used by more than 50 airlines around the globe. In 2022,
SkyBreathe® users will save more than 1 million tons of CO2, equivalent to planting 125
million trees.
“…the presence of a fuel management system such as
SkyBreathe® has proven indispensable in our drive
towards fuel efficiency and sustainability, an equally
important aspect of how we implement and spread
this change is through the fuel efficiency culture.”

of the business?
Günther Schindl: Günther Schindl, co-founder and
CEO of the ASQS Group. ASQS stands for Advanced
Safety and Quality Solutions.
Aircraft IT: How did ASQS get started?
GS: When safety management systems were to
become mandatory for aviation in 2008, I was
working as a compliance monitoring manager for an
aircraft operator. At that point, my partners and I
recognized the need for a web-based platform that
would integrate safety and quality management
— something that didn’t exist at that time. So, we
founded ASQS with the goal of developing an
integrated Quality and Safety Management Software
(IQSMS) — developed by aviation professionals for
aviation professionals. Practical experience in the
industry was key. Initially, we focused on the executive
and business aviation market, but the increasing
interest of airlines in our software IQSMS encouraged
us to expand our offer to the entire aviation industry.
Over the last 13 years, we have grown from a
two-man show to a global software provider with
more than 290 aviation customers worldwide today.
that drives ASQS?
GS: At ASQS, the requirements and needs of our
customers always come first. It is easy to develop
software with many functionalities, but keeping it
intuitive at the same time to ensure high user
acceptance is a challenge. For this reason, our
developments are always based on the question,
which functionalities would significantly alleviate the
daily work of our users and how can these
functionalities be implemented in the most user-
friendly way possible?
Aircraft IT: What has ASQS’s greatest business
GS: I think the whole story of ASQS is a great
entrepreneurial achievement. We started very small,
with only a few thousand euros in our bank account,
a vision and a vague idea of how to realize that
vision. What we had from day one was a passion for
our product, IQSMS, and a will to work hard to make
VENDOR FLIGHT LOG: ASQS GROUP
Günther Schindl lets us into the philosophy of
devising solutions with the user’s ease of use in
mind that ensures ASQS solutions work so well
Günther Schindl, co-founder and CEO of ASQS, is responsible for the corporate
development, sales and customer relations of the ASQS Group. Together with his
partners and co-founders Günther Syrowatka (CTO) and Cpt. Wilhelm Kment
(Quality Manager) as well as ASQS COO, Eva Lederhilger, he shapes the further
development of the group’s corporate strategy. He holds a degree in aviation
management and worked for more than a decade as project and quality manager
in commercial and business aviation in Austria and Luxembourg.
“… our developments are always
based on the question, which
functionalities would significantly
alleviate the daily work of our
users…”

the aviation industry safer. This will to work hard and
provide excellent support and great products to our
customers is still part of the ASQS DNA today.
GS: Fortunately, we have not experienced any major
disappointments so far. One real setback was that
we were unable to open an ASQS office in Mexico
City as planned due to the pandemic. Although all
preparations had been completed, it was not
possible to go ahead with our plans. However, there’s
no bad without some good — we had to find
another location and are now very pleased to have
had the chance to open our third ASQS office in
Calgary, Canada. What we learned from this
particular setback was to include a pandemic in your
risk assessment and always have a Plan B.
summarize what ASQS does for aircraft operations
customers?
GS: With the IQSMS Suite, we offer an intuitive,
integrated, and modular software solution for quality,
safety, and risk management in the aviation industry.
It helps our customers worldwide reduce operational
costs, increase operational safety and efficiency, and
ensure regulatory compliance.
GS: I think in our sector it will be artificial intelligence.
The goal of future software will be to support users
more effectively by allowing them to focus mainly on
and invest available resources in situations that pose
a high risk to the organizations. Ideally, everything
else will be handled by a software. I think that will
also be the next big challenge for us at ASQS.
say about ASQS?
GS: That ASQS is a strong and reliable partner that
always tries to find the best solution for its
customers by listening to their needs and
requirements. A partner that not only sells great
software, but also provides an exceptional user
experience and customer support.
Aircraft IT: Günther Schindl, thank you for your
time.
“… we offer an intuitive, integrated, and modular software solution for quality,
safety, and risk management in the aviation industry.”
FREE WEBINARS
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introduction to the vendor’s software solution.
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AIRCRAFTIT
Operations

Integrated quality and safety
management for Icelandair
Björn Guðmundsson, Safety Manager, Icelandair and Florian Lis-Srajer,
Project Manager, ASQS GmbH share Icelandair’s implementation
of a new quality and safety management solution
CASE STUDY: ICELANDAIR

F
ounded in 1937, Icelandair is the Icelandic flag
carrier with its main hub at Keflavik Airport,
Reykjavík. The 43 strong fleet includes
Boeing 757, 767 and 737 types with
Bombardier Q-200 and Q-400 aircraft for regional
operations. Having been a member of the Flight
Safety Foundation since the early 1960s, the first
safety management system was introduced to the
airline in 2010. Icelandair operates all year round
from Iceland, offering flights between Europe and
America with stopovers in Iceland. The airline has a
rich history with regard to safety being part of
organizations such as IATA, European Regional
Airlines and Airlines for Europe which all have a
mission to bolster safety. Icelandair has an IOSA
Certification with an IOSA audit every two years
from which they get an accreditation for the airline’s
safety management processes and systems, and
how they work. It’s something of which Icelandair is
proud and which gives the opportunity to learn from
others if there are ways to improve on some aspects
of safety. Icelandair has two AOCs for the regional
and international operations as well as the domestic
business. The airline has undertaken some ACMI
work around the world.
WHY A NEW QUALITY AND SAFETY
MANAGEMENT SOLUTION WAS
NEEDED
Within Icelandair, there is an integrated safety
management system overseen by a unified Safety
and Compliance department. The initial problem was
that the airline was using two different types of
software, an audit application and a safety
management system (SMS) but from two different
providers and they, in essence, divided the processes
even though everything that Icelandair writes and
does is unified. At the end of 2019, the airline started
to look for replacements with the aim of getting a
fully integrated safety management system software
with which they could work on the reporting culture,
risk management, quality and compliance
monitoring all in one place, as well as bridging a gap
for the future to use Icelandair’s flight data
monitoring system and transferring them into this
management system, in order to be managing risks
and information in one place.
SELECTION AND IMPLEMENTATION
Icelandair started looking around to see what there
was available and there was some fantastic feedback
from some of the airline’s auditors regarding IQSMS
from ASQS and how the software works and
integrates with the organization. A private demo was
arranged to gauge the scope and the specs and
what was being offered and, at the end of that, the
Icelandair team decided to partner with ASQS.
Software suppliers are all different but, as Icelandair
is not a large airline if compared with, say, Lufthansa, it
was felt that to go for a very big software provider
with a huge solution would mean that the airline
would have little chance to have any say over the
development of the software: they were trying to find
a bridge between a small and a large business,
“…the airline started to look for replacements with the aim of getting a fully
integrated safety management system software with which they could
work on the reporting culture, risk management, quality and compliance
monitoring all in one place…”

somewhere in the middle where the airline might also
be able to have some say regarding the future
development of the software. ASQS offer, in this case
and with other airlines and users, opportunities to
discuss and to influence in part the development of
the IQSMS software. It was a big part of Icelandair’s
selection priorities is that they should actually have a
say in the solution.
Icelandair took account of different aspects of the
solutions available including cost of hosting and, very
importantly, customer service. Especially with
maintaining a strong safety culture, there needs to be
a customer service that will respond promptly if there
are any problems with reporting or any risk
assessment management issues going on. Also
important was the community feedback. Icelandair
talked to a lot to colleagues in other Northern
European airlines who use ASQS solutions and there
was positive feedback which helped with making the
decision. All that said, it took Icelandair a year to go
through the whole selection process and make a
decision. But they’re glad, now, to have the system in
place.
When the contracts had been signed, ASQS
allocated a project manager, Florian, to the job and
both parties agree that the work was conducted in a
very positive atmosphere starting with the kick-off.
The kick-off is where ASQS finds out about the needs
and requests from the customer’s side; the scope of
the implementation, the customer’s priorities, the
timeframes when to implement and go-live with the
different modules. Typically, that phase uses the
waterfall method starting with the configuration phase
where ASQS provides the customer with the
documentation for IQSMS in order to let them become
familiar with the system. Next, the workflows for
IQSMS are discussed so that the customer
understands and so that ASQS understands the
customer’s processes in order to try their best to
integrate the new processes with processes already
used in the customer’s organization. Then the whole
set-up of the system is done and, in the Icelandair
case, ASQS decided to launch the Quality
Management Module, which is used for auditing and
compliance, a little bit early which turned out to be a
very good idea because ASQS was able to get some
experience of the key users who were using the
system and adjust the processes, make sure that the
users were happy with the system.
That done, the next step was to implement the
Reporting Module which is used across the entire
organization so that more users will be using the
system in the future. But the experience with the earlier
launch of the Quality Management Module had ensured
that the new system would work in the airline’s
processes. There was then a kick-off workshop which
was a great idea because, when the project was started
back in early 2021, with Covid it was not easy to travel
so ASQS couldn’t undertake on-site training for the first
modules. That’s why the decision was taken, having
implemented one of the core modules, that there would
be a workshop on site in Iceland where the two sides
could discuss the Reporting Module and a quick QA
session for users of the Quality Management Module.
ASQS was able to present the system to users at
Icelandair, open up discussion about the functionalities
and, most important, to be able to meet and get to
know each other in person.
After the configuration phase came the training
which was also conducted remotely because of
Covid travel restrictions; it was easier to carry out
training online. Next, the launch was started which was
a soft launch with a soft transition in order to get
everyone on board and, since then, the Reporting
Module and the whole SMS part of IQSMS has become
active.
“…workflows for IQSMS are discussed so that the customer understands and
so that ASQS understands the customer’s processes in order to try their
best to integrate the new processes with processes already used in the
customer’s organization.”

THE IQSMS SOLUTION
IQSMS is a modular, web-based system for
integrated safety, quality and risk management
based in and on compliance with national and
international regulations. Due to the modular design
of the software, it is up to each customer
organization to decide which modules should be
part of their individual IQSMS suite. For example, the
Safety Reporting Module, which is one of the core
modules with the Risk Management and Quality
Modules; the Reporting Module is used, in an
organization, supporting the reporting process with
reporting into the webpage or via the mobile
application. Of course, it’s not only about reports,
the users also have to do something about those
reports, investigate what happened, take corrective
actions or do a root cause analysis and then the
team starts working with the report. At the end of
the report/action cycle, it very important that there
should be feedback and a conclusion for the person
who originally raised the report.
With the IQSMS Quality Module, ASQS supports
the audit and compliance processes in an
organization; for example, all airlines are obliged to
comply with national and international regulations
and, with the Quality Management Module, they can
set up audits in their organization for compliance or
inspections, to run through the audit process. With
that, there is also the possibility to handle any findings
with investigation and corrective action.
The Risk Management Module is in three parts: the
predictive part, the proactive and the reactive parts. For
example, there is the facility to set up a change
management project in order to analyze possible
events or risks in case of some changes in an
organization. The module includes a risk register, a
hazard log where identified risks can be documented
along with relevant controls, consequences, etc. All of
this can also be connected with the Reporting Module.
In addition to those three core modules, there are
expansion modules available such as the FDM (Flight
Data Monitoring) Risk Module which links events from
the FDM to be imported into IQSMS.
INTUITIVE
QUALITY SAFETY
MANAGEMENT
asqs.net
Userfriendly
Makes your
life easier.
IQSMS is a product by ASQS – Advanced Safety Quality Solutions
Customer support
Available in your
time zone.
IQSMS is a well-proven web-based software suite for
integrated and intuitive safety, quality and risk management
based on and in compliance with ICAO, EASA, FAA, TC, and IOSA
requirements used by over 200 operators worldwide.
Configurable
Adaptable to
your needs.
“…there was a great plan with target dates for each phase — but Icelandair,
like any airline at the time, was coming out of a sort of hibernation. They
were getting aircraft out of storage and bringing them back up to service
standard which all meant that resources were at a premium…”

CHALLENGES
There were some delays, not because the
implementation process wasn’t clear — there was a
great plan with target dates for each phase — but
Icelandair, like any airline at the time, was coming
out of a sort of hibernation. They were getting
aircraft out of storage and bringing them back up to
service standard which all meant that resources
were at a premium in the period leading up to the
implementation process. Microsoft Teams has
helped and has become a staple for meetings.
Remote working was the biggest Covid related
challenge as far as training was concerned. Of
course, training can be managed online but it’s not
the same as face-to-face because when training is
on site there are opportunities for live interactions
during the breaks and after the sessions. That was
why the in-person workshop (see above) was
organized. The implementation schedule took
account of potential Covid related delays and so the
target dates were able to be met.
Other than Covid, challenges included the usual
suspects like data migration for which we had to think
outside the box because the legacy system had a
different structure and methodology from that in
IQSMS.
TRAINING
IQSMS includes a built-in training module. Icelandair
did initial training, web-based training on Teams for
management teams and then, for reporters, followed
those with on-site training for key stakeholders with
ASQS people going to Iceland to go through the
processes which really helped because a lot of the
people who had been on the initial meetings on
Teams where, when the meeting is large, not many
questions get asked, now had the chance to really
engage with the people from ASQS. Then, there was
training with all the crew personnel as well as
in-house teams. Icelandair feels that the in-built
training module in the system helps where, for
instance, an individual might have done their training
a while ago and wants to refresh their understanding,
they can just log in and do that training on their own.
It’s a big plus point for the system.
USING THE NEW SOLUTION
As with any new system, there was a certain amount
of having to get used to it and there were a few cases
rather like, when you go into a new house and put the
milk on the wrong shelf in the fridge. As people were
used to a different reporting process, it was a bit of a
change and took some getting used to but there has
been great feedback. Of course, when things go
smoothly, people don’t comment: they only say
something when things don’t work out. There were
some frustrations expressed but then slowly but
surely, the pilots and cabin crew, the maintenance
technicians and ground operations personnel began
to really get the hang of the new system.
The difference between the two processes was
that Icelandair used to have a very simple system with
reporters just having a text box to write in and little
classification of events; whereas now they get the
opportunity to help with the incident, the reporter is
often best qualified to judge what has happened, how
it should be classified — ‘bird strike?’ ‘hard landing?’
‘unruly passenger?’ or whatever. The reporters are
able to classify an incident using very short steps and
that can help with statistics to monitor trends and so
forth. IQSMS represents a different approach which is
why ASQS accompanies the customer running up to
and beyond implementation, in order to be able to
answer questions, help with bedding in and, as
importantly, learn for themselves. That was a big
change for reporters and there were some protests at
the beginning but feedback is now increasingly
positive.
From Icelandair’s point of view, the regulators were
very happy. The IQSMS solution offers an opportunity
to simplify the process of reporting to the aviation
authority. There is a mandatory occurrence reporting
scheme that requires particular information and, with
this new solution, the reporter and the safety officer
investigating an incident cannot send the data to the
authority until they have completed the mandatory
fields, which avoids frustration all-around.
The risk management process is much easier, it’s
more intuitive and the visual representation from the
system helps with the regulator who gets a better
view of how the risk assessment was conducted.
That’s important because, no matter what work goes
into a risk management report, the regulator just
wants to know that it has met the requirement, it
needs to be clear. The solution sets out change
management in a simple and clear way which helps
THE KEYS TO SUCCESS
For Icelandair, having a great project manager from
ASQS was the key to success for the project. Also,
the project team at Icelandair were essential
contributors to this success and their achievement of
getting the necessary jobs done and on time was
critical plus their clear decisions at points in the

process made it much easier to make the transition.
They were also supported with weekly updates on
the status of the implementation and progress. Of
course, one can never account for the unplanned or
human factors such as sickness, IT issues that arise
across the business but overall, Icelandair was very
happy with the implementation.
The problem for any IT program and process is to
have all systems talking and acting together. Safety
management systems are now mandatory within
Europe covering from maintenance to flight: however,
those systems are sometimes different. So having an
integrated IT and safety management system as well
as a solution that offers the possibility to let several
disciplines within the airline work together is key to
everything. Icelandair has also found the IQSMS App
invaluable. Pilots and Cabin Crew find reporting easier
with a user-friendly app that is accessible wherever
they are. The app is easy to use and intuitive; a real
benefit. In this respect, both parties gained with ASQS
learning from the experience of Icelandair crews. It
was interesting how, although many processes are the
same from airline to airline, ASQS was able to add to
its own store of experience.
For Icelandair, the cooperative and collaborative
nature of the project gave the confidence that they
BJÖRN GUÐMUNDSSON
Björn Guðmundsson is the Safety Manager for Icelandair. He has
been working in the aviation industry since 2006 in various
operational roles for a number of airlines in Iceland. Björn is a
licensed helicopter pilot, Flight Dispatcher and is currently
working on his masters in safety management in his free time. He is an
avid safety enthusiast in both airline safety and other fields of operational
safety and is married with three lovely children living in Iceland.
FLORIAN LIS-SRAJER
Florian has been working in aviation for more than 10 years
serving in various companies and positions. Starting at Austrian
Airlines, he then joined Flughafen Wien AG, where he served in
ground handling and also held management positions. In his
current role as Project Manager at ASQS, Florian is responsible for project
management, supporting clients worldwide in the implementation of the
company’s solution IQSMS, as well as establishing and cultivating solid
customer relationships.
ICELANDAIR
Icelandair operates flights to both sides of
the Atlantic, within Iceland and to
destinations in Greenland, making use of
Iceland’s location, midway between North America and Europe, to build a
network of international routes, with Iceland as a hub. The fleet includes
Boeing 757s, 767s and 737 MAX 8 and 9 (the latest additions to the fleet,
combining less fuel use with less noise) for international routes;
Bombardier Q-200 and Q-400 for regional routes and five De Havilland
Canada aircraft for domestic services.
ASQS
ASQS (Advanced Safety and Quality Solutions) is a
global supplier of QMS and SMS software for the
aviation industry, supporting more than 300 large and
small operators, ground handling agents/FBOs, airports and maintenance
organizations, in creating a safe and productive work environment.
Specializing in intuitive, integrated, web-based solutions with exceptional
customer support, ASQS’s core product IQSMS allows clients to manage
operational data 24/7 online and offline with a single integrated tool.
could influence the project and make it
their own with a flexible solution that
can adapt to the needs of user
organizations. That extends beyond the
implementation to the user conferences
inviting users to make their own
suggestions for changes. That
interchange of ideas will be good for
the future.
This implementation is still in its first
year but the feedback from end-users is
good, management finds it good to
work with and it helps with overview
from the nominated post holders and
management since the solution is
integrated with compliance, and safety
and risk, together with a dashboard
which is really valued making it easy to
see in a couple, of minutes what is the
compliance situation, what issues need
to be resolved, what risk assessments
are outstanding, etc. Safety and quality
levels at Icelandair as well as the culture
around them have been improved by
the adoption and implementation of
this new solution.
“The risk management process is much easier, it’s more intuitive
and the visual representation from the system helps with the
regulator who gets a better view of how the risk assessment was
conducted.”
“The problem for any IT program and process is to have all
systems talking and acting together.”

The evolution
of a Flight
Management System
Pawel Kruk, CEO, Leon Software shares the story
behind Leon Software, the business,
the solution, its success and a look to the future
HOW TECHNOLOGY WORKS: LEON SOFTWARE

I
n the ‘How Technology Works’ articles, Aircraft IT gets a close-up look at a
prominent Aviation software developer and vendor. In this issue, Pawel Kruk
tells us about Leon Software, the business that he founded and still leads,
and about the development of the software solution to its currently
successful place in the market.
LEON SOFTWARE
Leon Software was founded in 2007 and is focused on cloud-based flight
management software or scheduling software delivering a system for business
aviation and scheduled operators, cargo and commercial, and also for trip
support companies. To go back to the start, I used to be a dispatcher and a
commercial pilot, and was involved in the flight preparation process for which
there were no sophisticated tools, well, no tools at all, it was all done on paper. I
was involved with IT as a hobby and so we initially created a small IT-based tool
just to make our own lives easier but with no thought to create a business from
that. Then we realized that the market was hungry for this kind of solution and so
we decided to further develop it and offer it on the market; it was a happy
accident.
I continued with the software while still being a pilot but, in 2014, the IT business
became too big and too busy, so I had to decide between continuing with the
software as a full-time business or being a pilot, I decided quit the pilot job and
turned all of my efforts and energy to building the company and its solution.
WHY DEVELOP A SOFTWARE SOLUTION?
Because the initial development of the tool had been for our own use, we didn’t
take into consideration any sort of market requirements; we were thinking solely
about our own concerns. We didn’t want to use paper because you cannot
replicate, archive or do any sophisticated processes with paper, and we wanted
something a little more sophisticated than an Excel Spreadsheet but not too
sophisticated because the requirement from the market in those early days was
not so much as it is today. We decided to make our solution Cloud based from
the outset, which made it the only FMS (Flight management System) solution in
Europe that was deployed in the Cloud in 2007. In the early days, when we were
offering our solution to customers, they wanted the software to be hosted on
their own computers. We refused to do that because we believed that,
eventually, Cloud-based hosting would be more popular. With the likes of Google
launching Docs on line, we realized that our software could be accessed online.
My previous experience as a dispatcher and as a pilot helped with the software
development at the beginning because, while theory is one thing, practice is
different, and when you know how things are done from the perspective of the
person whose job it is, that makes it easier to reflect the workflows and philosophy
of the process within the software. Of course, later on we have hired more people
who had not necessarily been previously involved with aviation but, at the
beginning, that aviation experience was crucial to developing an MVP (Minimum
Viable Product) which could be quickly delivered and covers the customers’
essential requirements.
LEON SOFTWARE’S USPs
We’ve been able to perfect our solution more than others in the market because
we started first, so we had more time for development and, as a consequence,
we have more features. Of course, we are not completely different from our
competitors but Leon software certainly has more functionality around different
areas of the application. We started with the Ops module which is now very
advanced; our Flight Time Limitation Engine.
“We didn’t want to use paper because you cannot replicate, archive or do any sophisticated processes with paper,
and we wanted something a little more sophisticated than an Excel Spreadsheet but not too sophisticated because
the requirement from the market in those early days was not so much as it is today.”
“We’ve been able to perfect our solution more than
others in the market because we started first, so we
had more time for development and, as a
consequence, we have more features.”

Leon Software flight operations software products include modules for the
various departments that make up airline operations, particularly Ops (figure 1),
Sales (figure 2) and Crew (figure 3).
For Ops, the solution’s flight operations software, enables users to be aware of
every aspect of the flight preparation and to be sure that dispatchers work
flawlessly. With Leon, dispatchers don’t need to inform crew about every change
nor to track permissions’ numbers on a white board. It is all catered for within the
solution.
Figure 1
With sales, the Leon System’s flight quotation software can help users to
increase the sales team’s efficiency and effectiveness plus the sales progress for
every trip, with sales checklists, as well as download quotes from Avinode, and
respond directly from the application.
Figure 2
Leon’s crew management software calculates Flight Time Limits for users
according to their OM part 7. The system manages the crew duty roster, monitors
licenses, medical certificates and other documents, warns about flight and duty
time violations and automatically informs crew members about last minute
schedule changes.
Figure 3
There are also modules for maintenance and reporting.
“The system manages the crew duty roster, monitors
licenses, medical certificates and other documents,
warns about flight and duty time violations and
automatically informs crew members about last
minute schedule changes.”

REGULATION
In Europe, regulation is a complex area with a lot of different regulators in
different countries. EASA should be the common denominator but, in practice,
every state has its own regulations or different interpretations of regulatory
requirements. Our FTL engine is known on the market to be very reliable and
efficient, and we believe that we are better than others in delivering this key
software component. Also, we offer a lot of tools for our customers so that they
can customize their own experience. Normally, when you want to, say, have a
custom document layout (FMS is about producing different documents, reports
and things like that) you need to go to your software provider’s customer
support and say that you want to have a particular report or document layout,
which they will deliver to you, usually for an extra cost. Leon Software invested
the time to deliver tools so that users, with a little knowledge of html and
scripting language, can manage things like different layouts for themselves: the
application is highly customizable.
Because we’ve been on the market for fifteen years, we have realized that there
is a need to think about security. At the beginning that was less important when
there were only a few customers but as we grew, security became more important
and we strive to be ahead of the pack with regard to security measures we apply to
the software. Also, we are consistently applying efforts to that. Of course, all
providers in this market are thinking about security. We’re talking here about IT
security and we have a business within the organization which conducts
penetration tests on the software to search for weaknesses, flaws and leaks
because there is no such thing as super-secure software, all you can do is to
manage the level of security because, the higher the level of security, the higher the
cost of security maintenance. Also, the security process needs to be in the
company as a routine. For example, we have certificates, ISO 27001 and ISO 9001,
and put a lot of effort into fulfilling those requirements and to have the procedures
in place in the company. There are the processes in Leon Software to ensure and
manage security with a Quality department, a Compliance Officer, the penetration
tests already mentioned, and two-factor authentication.
When we started to sell internationally, the first market we tackled was the UK
and, in that market, we were approached by a potential customer who simply
wanted to buy the software: no selection process, no trial period; it was odd. So, we
contacted them and asked how they had learned about Leon Software. They told
us that they had been behind with some reporting when the CAA had visited them
and were struggling to put things in a way that the regulator could accept their
reports. The CAA told them to ‘just take Leon’. We’d had no communication with
the CAA so we were really happy that they had seen our software being used in an
auditing context in Europe and had been sufficiently impressed to recommend us.
So, we have no problems with regulators.
Sometimes our customer might be facing an audit and there will be some
findings which he can communicate to us if we need to correct something. That’s
happens because, for example, when there is a regulation which is, theoretically,
unified at a European level, there will be different interpretations of that same
regulation and, although it might be the same regulation, in each country there will
be different expectations as to how it is done. We have implemented in the
software those small details of difference which we have learned from trial and
error, auditing results among our customers.
ACHIEVEMENTS IN THE PAST YEAR
Our biggest achievement in the past year has been implementing Leon for large
operators in Europe, particularly, Global Jet Concept and Avcon Jet Group. From
that, we are now onboarding other big companies. To give a perspective, when
we started in 2007, we were mainly selling to small operators up to about ten
aircraft but we have continued to grow from there and, in 2021, we successfully
deployed Leon for large operators.
We are now able to service all types and sizes of business aviation customers
from very small to very large ones where the organizational requirements are
completely different. Large organizations have different departments doing
different things; the workflow is different. For small organizations, typically, one
person will be responsible for doing a lot of things. Software needs to be organized
“… we have a business within the organization which
conducts penetration tests on the software to search
for weaknesses, flaws and leaks because there is no
such thing as super-secure software…”
“We have managed to tailor Leon software so that it
can be easily deployed not to overwhelm smaller
businesses but also it can be deployed for large
customers.”

and divided into different areas for larger customers and it needs to look a little bit
different than for smaller customers. We have managed to tailor Leon software so
that it can be easily deployed not to overwhelm smaller businesses but also it can
be deployed for large customers. This has been a major achievement. We were
prepared for that and extended our customer base into the larger operator market.
This also means that, as a business grows, Leon can scale the solution they are
using accordingly.
What is also important is that we are a profitable business. That is a key
consideration for potential customers that Leon Software is making money and is
financially stable.
TRAINING PROGRAM
Leon offers training but at no extra charge: the pricing model has no installation
fee and no fees for training. It means that we take a risk that, if a customer
doesn’t like the software, we will have invested a lot and will make nothing. We
have a trial period of one month and a user can leave after one month without
any obligation but during that trial period we do the training and the set-up, and
it’s all free. That said, our conversion ratio is pretty high. The free trial costs us
nothing but time and is a genuine USP (Unique Selling Point), distinguishing
Leon Software from our competitors. The training itself is online which, especially
post-Covid, is more acceptable, with a number of online training events rather
than one lengthy training event on-site. We do find that a site visit after the
training can help people with using the application and to deal with any
questions and issues that might arise. Also, any further training needed after
implementation is included in the subscription fee. That means that, if any
employee of a customer feels they need some training, they don’t need to seek
permission from their line manager as there’s no additional cost involved.
THINGS TO CHANGE
Generally speaking, ours has been a journey of trial and error and, with the
benefit of hindsight, we know what we could do better by avoiding some of the
mistakes that we made — the errors in trial and error. Generally speaking, our
business was built and grown on its own profits — no loans or outside
investments. Looking back, I think that, at the beginning, we could have been
more aggressive in areas like hiring more people. We were careful about
launching our idea on to the market and were, perhaps, a little risk averse. On
reflection we were in a very good position and at the right time but we were
unaware of that. So, if I were to do it again, I’d definitely go faster but, of course,
that’s easier to say now, after the events.
FUTURE PLANS
There are lots of plans but our first priority is to secure our strong position in the
European market as much as possible. So, while we might not add many new
features to the software — we are pretty advanced with things like automation
already — we do want to improve the overall user experience, to make the
software feel more intuitive because that is a challenge when you are building a
lot of features, it can get clunky and a little complicated for new users. We want
to deliver a powerful tool but with a straightforward user interface that is robust
and looks nice: in brief, we want to invest in the product. Also, we are preparing
to sell more to the commercial airline market where, while they are not currently
embracing the Cloud, we believe they will in time and will appreciate the benefit
of modern software to replace their legacy solutions often dating from the
eighties or nineties: we would like to be part of that change. Perpetual
improvement of the product and its market reach is our real future plan with a
strategic focus on the European market.
PAWEL KRUK
Having worked since 2003 in the professional aviation sector, Paweł started his
career as dispatcher and was also an airline and business charter pilot. In 2007 he
founded Leon Software; developing and marketing a cloud-based flight
management software solution. Leon Software is currently servicing more than
300 customers worldwide.
LEON SOFTWARE
Leon Software excels in delivering an advanced cloud-based solution for the
aviation business, including scheduled and cargo operators, business aviation,
trip support companies and brokers. From flight OPS and crew management
to charter sales, Leon provides a versatile platform design in a digital
ecosystem for an aviation organization. With years of continuous development,
customization and workflow automation are an essential part of Leon Software’s
philosophy.
“We want to deliver a powerful tool but with a
straightforward user interface that is robust and looks
nice: in brief, we want to invest in the product.”

Missed an issue of Operations?
CLICK ON THE COVER TO FLY BACK IN TIME NOW…
AIRCRAFTIT
Operations
AIRCRAFTIT
Operations
CASE STUDIES: BRITISH AIRWAYS • NORWEGIAN AIRLINES • SUNEXPRESS
NEWS • VENDOR FLIGHT LOGS: COMPLY365 • HOW TECHNOLOGY WORKS • THE WORLD ACCORDING TO IT AND ME
Accurate measurement
saves fuel at Norwegian
Leveraging artificial intelligence for information
SunExpress takes digital
manuals to the next level
Better delivery of manuals to pilots and cabin crew
A perfect flight for fuel saving at British Airways
Testing big data and smart analytics in a live mission
AUTUMN 2022 • V11.3
AIRCRAFTIT
Operations
CASE STUDIES: STAR AIR CARGO WHITE PAPER: EFB ADMIN SERVICES HOW TECHNOLOGY WORKS: LOGIPAD BY DEXTRADATA
NEWS • VENDOR FLIGHT LOGS: WEATHERNEWS • TOMORROW.IO • STORKJET • HONEYWELL FORGE • YONDER
An upgrade for an
established EFB
Better capability, wider scope and an OS agnostic future
What will be the next
generation of EFB’s
The EFB in the airline and Cyber Security
Star Air’s new EFB has unleashed
a range of opportunities
Paperless working helps pilots and the airline
SUMMER 2022 • V11.2
AIRCRAFT IT Operations V11.1
SPRING 2022
CASE STUDIES
LOGANAIR • PLAY
AIRCRAFT IT 2022 SURVEY
VENDOR FLIGHT LOGS
ASAP • LOGIPAD BY DEXTRADATA
LUFTHANSA SYSTEMS
SUMMER 2022
CASE STUDY
STAR AIR CARGO
WHITE PAPER
EFB ADMIN SERVICES
HOW TECHNOLOGIES WORK
LOGIPAD BY DEXTRADATA
AUTUMN 2022
CASE STUDY
BRITISH AIRWAYS • NORWEGIAN AIRLINES
SUNEXPRESS
SOLUTIONS IN PRACTICE
EVIONICA

DIRECTORY
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
Operations
Software
Directory
Key ‘at-a-glance’ information from
the world’s leading Operations
software providers.
IT is a powerful force but, to leverage
its greatest value, it must be harnessed
and directed. It must also be able to
handle huge and growing data streams
that record every aspect in the ways
that aircraft fly, how they are readied
and the conditions they will meet. This
challenge has attracted the best brains
and most innovative enterprises to
create IT solutions for one of the most
demanding working environments,
Aircraft Operations. Inevitably, there are
many such developers and vendors
offering solutions ranging from single
function ‘Specialist Point Solutions’ to
complete ‘End-to-End’ solutions
covering the whole process.
Only readers will know the specific
requirements of their businesses but we
have assembled a directory of the best
Operations software providers and listed
them alphabetically to make it easier for
you to undertake a brief-ish (there are 44
providers and the number continues to
grow) survey of the market, preliminary
to starting on any specification and
selection process. Or you might simply
read it to keep up to date with what is
available today.
ACFT PERFO
W: www.acftperfo.com
T: +32 476 76 76 08
E: info@acftperfo.com
Location: Waterloo, Belgium
KEY BUSINESS/SOFTWARE AREAS
• WORLD AIRPORT DATABASE
Compatible for ALL TO Performance
soft
• All A/C Types TO. LAND.
• Performance soft
• EFB SOFTWARE SUITE
• Operational support in Performance and
Operations
• EFLS Electronic loading system ground
operations
ACFTPERFO has acquired a solid experience in the
development of electronic flight bags tools and related
support since start up in 1999. Our products are in
continuous evolution in order to adapt to new regulations
or practices in this rapidly changing business. We use our
expertise to help customers and our commitment is to find
the best solution for any challenge an airline could face.
Safety is a major concern of our ACFTPERFO team and
our airport database has been developed to be the best
on the market. It is maintained up to date using extremely
efficient tools which guarantee the highest level of accuracy
and follow up.
Air Support A/S
W: www.ppsflightplanning.com
W: flightwatch.ppsflightplanning.com
T: +45 7533 8889
E: sales@airsupport.dk
Location: Billund, Denmark
NAME OF PRODUCT MARKETED
• PPS Flight Planning, CrewBriefing
• Ops Control | Flight Watch
• Flight Planning
• Flight tracking
• Crew briefing facilities
AIR SUPPORT specializes in the provision of the desktop
and cloud-based flight planning software PPS Flight
Planning System (PPS) and the integrated CrewBriefing
web application and flight tracking. The PPS Flight Planning
System (PPS) is one of the leading flight planning systems in
the world due to the optimization of operating costs along
with its incredible and flexible usability. PPS generates a
complete briefing package available directly on CrewBriefing
or its accompanying app, providing the crew with online
access to company messages, flight log, trip-tailored surface
weather data, NOTAMs, wind- and significant weather charts
and the high-quality vertical cross-sectional chart.
The combined synergy of PPS will ensure that your airline
will have the most modern and powerful flight planning
system available.
PPS offers:
• World’s most flexible airline flight planning system
• Automated filing, calculation and dispatch of all selected
flights
• Automated data import from scheduling/crew/maintenance
systems
• Automated data export to EFB solutions
• Automated consideration of company policies and dispatch
parameters
• Automated high quality flight briefing packages
• Low acquisition and running costs offering highest cost-
benefit ratio in the market
• Premium flight tracking via OpsControl
Automated Systems In
Aircraft Performance (ASAP)
W: www.asapinc.net
T: +1 724-742-4777
E: info@asapinc.net
Location: Pittsburgh, Pennsylvania, United States
of America
• ASAP STAR System
• Runway Analysis
• Weight and Balance
• OEI Turn Procedures
• Drift Down
• Flt Planning/Sched/Res Integration
Automated Systems in Aircraft Performance, Inc. has been
supplying runway analysis since 1995.
The STAR EFB and Flight Operations software would be a
great asset by not only improving safety but also saving
money through fuel planning and reduced wear on engines
through the use of reduced power takeoffs.
The STAR product integrates runway analysis, weight
balance, drift down, flight planning, scheduling, reservations
into one easy to use application. Along with these features
the product also displays Weather, NOTAMs, and One Engine
Inoperative escape routes.
To help manage users, devices, and system updates,
the Mission Control Module eases the burden for the IT
department. You may distribute the application through the
Apple Business Manager for more control over software
implementation and updates.
Additionally, the application has the ability to run with
and without an internet connection, allowing pilots
and dispatchers to always have the ability to calculate
performance data. ASAP provides services for all aircraft
variations, configurations, and engine types. All in one
application.

DIRECTORY
Avionics Support Group
W: www.asginc.net
T: +1 305-378-9786
E: info@asginc.net
Location: Florida, USA
• Cockpit EFB Mounts, EFB Power
Supplies.
• STC Certification
• EFB Mounts
• EFB Power Supplies
• Avionic Products
• Avionics Engineerings
Avionics Support Group, Inc. (ASG) is a premier Avionics
Systems Integration FAA-PMA approved Aerospace
Manufacturing and Avionics Engineering company. ASG’s
competitive advantage can provide your company
with a Single Source Solution for avionics engineering,
manufacturing, aircraft installation technical support,
Supplemental Type Certificate (STC’s), video surveillance,
SATCOM, and much more. We lead the aerospace industry
with our US patented Constant Friction Mount (cfMount™),
EFB Integrated Power Supplies, and EFB Cradles. Contact
ASG today to learn how ASG’s Single Source Solution can
work for your company!
ASQS (Advanced Safety
and Quality Solutions)
W: www.asqs.net
T: +43 1 306 1234
E: sales@asqs.net
Locations: ASQS GmbH, Vienna, Austria,
ASQS Ltd., Bangkok, Thailand
• IQSMS (Integrated Quality and Safety
Management System)
• Flight Data Monitoring (FDM) Service
• The IQSMS Suite consists of a total
of 10 modules, varying according to
the operator. (Airlines, Business Jets,
Helicopter, Airports, MROs...)
KEY BUSINESS SOFTWARE AREAS
• Quality Management Module
• Reporting Module
• Risk Management Module
• Document Distribution Module
• Emergency Response Planning Module
ASQS (Advanced Safety and Quality Solutions) is a global
supplier of highly innovative QMS and SMS software for
the aviation industry, supporting more than 200 large and
small operators, including airlines, business jet and helicopter
operators, groundhandling agents/FBOs, airports and
maintenance organizations, in creating a safe and productive
work environment.
The company specializes in intuitive, integrated, web-based
solutions with exceptional customer support. ASQS’s core
product IQSMS allows clients to manage operational data
24/7 online and offline with a single integrated tool which
significantly simplifies daily tasks. The easy handling of
the software creates a positive reporting culture, enables
comprehensive quality management and proactive risk
management to maximize productivity, reduce operating
costs, and optimize internal and external working procedures.
IQSMS automates laborious processes like the submission of
ECCAIRS or IDX compliant incident reports which, combined
with a consolidated, up-to-date regulations database, ensures
legal compliance with national and international requirements
and standards.
AVIOBOOK
W: www.aviobook.aero
T: +32 11 72 10 30
E: info@avio.com
Location: Belgium (Hasselt), France (Toulouse),
Singapore Piscattaway
• AvioBook, AvioBook Connect, AvioBook
Cabin, AvioBook Tech, AvioBook Base,
AvioBook Systems, AvioBook Data,
AvioBook Integrations, AvioBook SaaS
• EFB software solutions
• EFB hardware solutions
• Suite of ground flight application
• Navigation DataBase, weather data,
ADS-B
AvioBook, a Thales Group company, supports airlines
as a partner in their digital strategy. AvioBook offers a
comprehensive and highly integrated suite of ground and
flight applications, systems and solutions that connect all
stakeholders and key assets in a safe and secure manner.
This, combined with expertise in data and cyber security,
gives airlines an edge through greater efficiency and
ultimately sustainable, profitable growth.
Proven solutions from AvioBook make communication
between the cockpit, cabin and back office faster and more
efficient than even before.
With the integrated and secure AvioBook application suite,
pilots, cabin crew, dispatchers and ground staff can be
securely connected to each other, making communication
more efficient and driving value throughout the operation.
AVTECH Sweden
W: www.avtech.aero
T: +46 8 544 104 80
E: sales@avtech.aero
Location: Sweden
• Aventus NowCastTM - The FMS
Optimization
• Aventus SIGMA - Severe Weather
service
• Aventus AIR — Weather Uplink
• Consulting Service — ACARS and
connection
• Wind Uplink FMS Optimization
• Reduce Fuel burn and CO2 footprint
• Severe Weather application
AVTECH, specializing in tailored information to the cockpit,
offers easy, automated and inexpensive improvements in FMS
optimization.
The Aventus NowCast™ weather service give pilots access to
weather data of the highest available quality, and when the
data is fed into the aircraft Flight Management Computer, the
actual aircraft trajectory can be optimized, reduce the fuel
burn and CO2 footprint.
Working directly with Met Office (UK), the Aventus SIGMA
service supply the cockpit crew with severe weather
information, based on Actual route and time in the FMS. The
service brings adequate, timely and correct information on
turbulence, icing and other weather phenomena that affect
safety and comfort. The SIGMA service sets a new standard
on how, when and where your crew gets their information.

DIRECTORY
The Boeing Company
W: www.boeing.com/supportandservices
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: 65 Offices Worldwide
• Business Consulting
• EFB Document Browser
• Electronic Flight Folder
• Fuel Dashboard
• Onboard Performance Tool
• EFB applications
• Fuel Efficiency Solutions
• Consulting
Boeing is the world’s largest aerospace company and leading
manufacturer of commercial jetliners and defense, space and
security systems. Boeing Support and Services combines
airplane design and manufacturing expertise with unique
access to fleet-wide operational data to offer optimization
solutions.
With these offerings, Boeing addresses the evolving need for
integration and optimization of data and information across
the aviation ecosystem to empower smart decision-making.
The portfolio includes services and solutions for flight
operations, maintenance engineering and procurement
organizations to optimize the operational efficiency of
airplanes and operations.
Boeing has more than 250 customers for its optimization
solutions. The portfolio draws on solutions from a family
of Boeing companies: AerData, Inventory Locator Services
and Jeppesen, serving operators of Boeing and non-Boeing
airplanes.
Bytron Aviation Systems
W: www.bytron.aero
T: 01652 688 626
E: info@bytron.aero
Location: Kirmington, United Kingdom
• skybook aviation cloud
• Dispatch Portal
• EFB Application
• Airfield Watch
• Flight Following
• Crew Briefing
Bytron Aviation Systems has over 35 years of industry
experience and understanding driving the development of
solutions engineered to make a big impact in the aviation
industry.
The business specializes in the design and building of fully
fledged, reliable, integrated systems that ensure critical data
is consistently distributed to the right place, at the right time
on the right device, increasing awareness and accountability,
improving information capture, reducing costs and
streamlining workflows. Above all, improving communication
between flight ops and flight deck.
skybook is Bytron’s core aviation solution that offers
unrivalled flexibility, automation and integration, using the
best and most reliable data sources to deliver all vital
information across flight ops and dispatch and the flight
deck. skybook enables operators and aircrews to work
smarter, not harder and the firm’s proven award-winning
solutions cover Flight Dispatch, Crew Briefing, Airfield Watch,
Flight Tracking plus there is a class leading Electronic Flight
Bag application. Contact Bytron today to arrange your
introduction and trial.
CAE
W: www.cae.com
T: +1 (514) 341-6780
E: CivilFlightServicesSalesOps@cae.com
Location: Global presence
• Training Management
• Crew Management
• Flight Management
• Operations Control
• Airport Management
• In-Flight Services Management
• Flight operations software solutions
• Pilot and crew apps (Rosterbuster and
RB Logbook)
CAE Flight Operations Solutions is an industry-leading digital
platform trusted by the world’s top airlines and business
aviation companies to optimize their operations. Every
year, more than 50 million flights and over 200,000 crew
members are supported by CAE’s flight operations software
backed by a global team and unparalleled expertise.
Spanning crew, flight, movement, airport, on-board catering,
and cost management, CAE’s customizable end-to-end
solution improves decision making by harnessing the power
of integrated data and advanced technologies to improve
operational performance, profitability, employee satisfaction
and passenger experience.
Comply365
W: www.comply365.com
T: +1 (877) 366 2365
E: info@comply365.com
Location: USA
• ProAuthor (XML-Based Authoring
Solution)
• Electronic Flight Bag (EFB)
• Digital Briefing
• Document Communication Manager
• Training Solution (LMS Learning Manager)
• XML-Based Authoring Solution
(ProAuthor)
• Digital Briefing Flight Release
• Document Mgmt. and Distribution
Platform
• Targeted Distribution w/ Compliance
Tracking
Comply365 delivers secure, cloud-based solutions, focusing
on Authoring, EFB and Digital Briefing Solutions, as well as
Targeted Distribution of Mobile Manuals.
The Authoring Solution, features ProAuthor: the aviation
industry’s first and only XML-based solution for authoring,
revising and distributing publications.
Comply365’s proven Electronic Flight Bag (EFB) solution lets
crews access mission-critical information throughout each
phase of flight.
Digital Briefing helps turn planes faster for more on-time
departures with instant feedback to dispatchers when the
flight crew accepts a release and signs Fit for Duty.
Comply365’s full-featured Document Management and
Targeted Distribution Platform boosts productivity by
delivering any type of manual or document directly to any
mobile device or stationary workstation.

DIRECTORY
Conduce
W: www.conduce.net
T: 0044 333 888 4044
E: info@conduce.net
Location: Nuneaton, UK
• eTechLog8
• eCabinLog8
• eCentral8
• eTraining8
• eForm8
• eDoc8
• Electronic Logbook (ELB)
• Cabin Log
• Electronic Forms Designer
• Document Viewer
Conduce pioneer mobile aviation solutions.
eTechLog8 is our world leading Electronic Log Book (ELB),
fully approved by multiple Airworthiness Authorities and
trusted by customers worldwide.
eTechLog8 eliminates the paper technical, cabin, and deferred
defect logbooks, and replaces these with an easy to use,
workflow controlled mobile solution. Available on both
Windows and iOS, eTechLog8 is fully integrated with all the
leading MRO and ME systems. All eTechLog8 customers
report significant benefits, ranging from improved efficiency,
data accuracy and consistency to faster turnarounds, all
contributing to reduced costs.
Conduce also offers a fully integrated suite of companion
applications, which provide mobile paperless solutions for
the cabin log, CBT training, custom forms, and ensuring key
documents are at your fingertips.
Conduce has a sliding pricing scale, depending on fleet size
and operates as a subscription model, with one flat fee, per tail,
per month covering everything: hardware, software, 24/7/365
support, mobile data, future proofed upgrades and more. There
are no hidden costs. Ask us today for a tailored proposal.
CrossConsense
W: www.crossconsense.com
T: +49 69 4035 7600
E: contact@crossconsense.de
Location: Frankfurt Germany
• Aircraft Fleet View
• ACSIS
• AviationDW
• Support and Hosting
• Consulting and Data Migration
• Business Intelligence solutions
• App and dashboard development
CrossConsense’s portfolio runs from AMOS Support,
BI-Management, Data Migration and Hosting to the
products Aircraft Fleet View, ACSIS and AviationDW. As a
wholly owned subsidiary of Canadian’s FLYHT Aerospace
Solutions Ltd., CrossConsense also offers solutions for Fuel
Management, Turn Process Management and other software
applications as well as AFIRS hardware that collects data
during flight.
AMOS Support: CrossConsense has a long tradition in
providing support for AMOS with one single point of
contact for 1st and 2nd level; also realizing well-planned and
organized data migration projects for airline customers and
Reporting and Business Intelligence Analytics.
Aircraft Fleet View is a user-friendly App that gives an
always up-to-date view on an airline’s fleet status. It indicates
AOGs, delays and other important information with the right
level of detail to be useful but not crowded with information.
ACSIS is a powerful predictive maintenance software tool
developed to assist any airline, operator, MRO facility and
OEM to avoid AOGs, delays and turnbacks, improve aircraft
utilization, and enhance safety.
AviationDW is a managed data warehouse, tailor-made
for use with your backend system, e.g. AMOS. AviationDW
simplifies KPI creation based on MRO System data.
.eTT Aviation
W: www.ettaviation.com
T: +1 208-424-9424
E: info@ettaviation.com
Locations: Boise, ID, USA
• SkedFlex
• Flight Crew Management
• Fleet (Movement) Management
• Qualification Training Management
• Crew Pay
• Line Preferntial Bidding
SkedFlex is a full-featured, affordable, innovative and expertly
supported flight and crew management solution designed
to meet your needs and exceed your expectations. With its
scalable platform and optional modules, SkedFlex provides
air operators the ability to successfully schedule and manage
crewmembers, flights, and aircraft in a flexible, efficient, and
visual manner. Coupled with its proprietary rules engines,
SkedFlex helps ensure regularity compliance under the
Code of Federal Regulation parts 117, 121, 125, and 135, for
flight, duty, and rest limitations and additional company
requirements and rule sets from regularity authorities can be
incorporated.
Crew and Flight Scheduling are the core components for
the visual mastery of complex operations. Crew Pay ensures
pay accuracy and accountability, freeing employees and
administrators to focus on productivity, not paperwork.
Qualification and Training Management automates simulator
and classroom scheduling, crewmember training delivery,
currency, and qualification tracking. Line and Preferential
Bidding provides an airline the option to build lines or
trips for crewmember bidding, and allows crewmembers to
establish standing bid criteria and further modify their bids
as they desire. Entire fleets of aircraft can be scheduled in
minutes with Fleet Management while scheduled inspections
are displayed visually to optimize aircraft utilization around
required inspections.
Evionica
W: www.evionica.com
T: +48 507 787 737
E: office@evionica.com
Locations: Poland (Warsaw), Austria (Vienna)
• Evionica WB
• Evionca FTS
• Weight Balance Software
• Flight Training Software
• Computer Based Training
Evionica delivers smart software for Weight Balance, Flight
Training and Computer Based Training to Airlines, Airports
and Training Organizations.
With over 100 clients the business is cooperating with
recognized partners like Wizz Air, LOT Polish Airlines,
Lufthansa Aviation Training, Abu Dhabi Aviation Training
Center and many more.
Evionica Weight Balance Software: The solution allows
users to reduce costs and has a very intuitive interface where
training requires only 1 hour. Within 60 seconds you are able
to produce a load sheet.
Flight Training Software: Streamline administrative processes
for training. Automate operations and save time with cloud-
based software, plus go paperless.
Computer Based Training: Pilot Training CBT with content
explained in a straightforward way, having a natural lector
voice, superior graphics and animation. A dark theme
prevents users’ eyes from tiring. Small portions of information
make it easier to remember content.

DIRECTORY
Evoke Systems
W: www.evoke-systems.aero
T: +44 (0)3456 521 240
E: info@evoke-systems.aero
Locations: UK
• EFOS Training Management Suite
• EFOS Leave Management Suite
• EFOS Flight Management Suite
• Aviation software solutions
• Aviation leave (vacation) management
• Aviation Training Management System
(TMS)
• Flight Management
EFOS Training Management Suite: An established and
complete Training Management solution available exclusively
for the aviation industry, EFOS TMS provides intelligent forms
and records, course management and candidate progress
tracking along with qualification and role profile monitoring,
and supports AQP, ATQP and EBT programmes. Supported
by a dedicated iPad application, EFOS TMS is available on
web and for mobile and offline use.
EFOS Leave Management Suite: A sophisticated leave
(vacation) management system, designed specifically for
airlines. With highly customisable rules, the EFOS Leave
Management Suite suits individual airline requirements and
offers a fair, deterministic and transparent way to allocate
leave. EFOS LMS can be integrated with airline rostering
systems to provide a holistic view of staff availability.
EFOS Flight Management Suite: An iPad application for
flight journey log information, flight folders, alert event and
safety reporting which enables commercial analysis of the
associated data to deliver lean airline operating environment.
Integrations with other operating systems maximise data
efficiency.
Flatirons
W: www.flatironssolutions.com
T: +1.303.627.6535
E: info@flatironssolutions.com
Locations: Europe, Asia, USA, Middle East
• CORENA Suite
• Content Management System (CMS)
• Interactive Electronic Technical Publisher
(IETP)
• Maintenance Engineering
• Flight Operations
• Tablet Solutions Mobility
Flatirons provides consulting, technology, and outsourcing
for content lifecycle management (CLM). For more than
20 years, we have served global Fortune 1000 customers
in aerospace, automotive, electronics, financial services,
government, healthcare, and publishing. Our customer
engagements help organizations efficiently deliver the
right information, at the right time, to the right people by
leveraging structured content and digital media — Turning
Content into Knowledge®.
The CORENA Suite by Flatirons is the leading content
lifecycle management (CLM) solution developed specifically
for organizations that rely on mission-critical data to
design, manufacture, operate, or maintain complex assets
over their product and service lifecycles as well as across
multi-echelon business networks. For more than 25 years,
the world’s leading airlines, aerospace manufacturers, OEMs,
and defense organizations have relied on the CORENA
product suite to create, manage, and deliver large volumes of
technical information throughout its lifecycle. Today, CORENA
customers rely on the CORENA suite to modernize their IT
infrastructures, improve customer satisfaction, and maintain
their competitive advantage.
Flightkeys
W: www.flightkeys.com
T: +43 6991 777 6959
E: christoph@flightkeys.com
Location: Austria, Vienna
• FLIGHTKEYS 5D
• SPACEKEYS - RAIM PRO
• Flight Planning
• 5D Cost Optimization
• Data Services (Nav, Weather)
• Smart NOTAM Services
• Delivery, Integration, 24/7 Support
This Vienna service company was founded in April 2015
by a team of high profile aviation experts with very specific
knowledge and long-term experience in the field of flight
planning and optimization: Their mission is to completely
re-write the science of flight management for the 21st
century by precisely meeting the emerging requirements of
cost-optimized airline operations, trajectory-based operations
and the reduction of emissions. Flightkeys’ research takes
place in a corporate climate that promotes innovation and a
continuous search for excellence. The focus is on user-friendly
systems that provide the ultimate level of cost optimization
and integrate seamlessly into future airline operations and
ATM systems. FLIGHTKEYS 5D - as the only 21st century
flight management system - will balance airline network
throughput, greenhouse gas emissions and safety in the
most cost-efficient way and covers a scope far beyond any
solution currently available on the market. By improving
communication and collaboration amongst stakeholders
in the aviation industry it will lead to a smarter and more
productive use of aircraft and airspace. So watch Flightkeys
closely, or feel free to invite them to present their new 5D
solution.”
Flightman
W: www.flightman.com
T: +353 1 5547203
E: info@flightman.com
Location: Dublin, Ireland
• eJourneyLog
• Electronic Flight Folder
• Cabin Manager
• eTechLog
• Cabin Defect Log
• Connected EFB Applications
• Streamlining Flight Ops processes
• Full Electronic Techlog
• Cabin Defect Management
• Enhanced Passenger Experience
The Flightman solution suite enables airlines to streamline
their operational processes across Flight Operations,
Maintenance and Inflight Services. Transforming data into
meaningful insights.

DIRECTORY
Flygprestanda AB
W: www.flygp.se
T: +46 40 642 00 10
E: sales@flygp.se
Location: Malmö/Sweden, New Milford, CT/USA
• Guru2 w w/o Mass Balance,
• Airport Analysis, Drift Down,
• Load Trim, AHM560
• Aircraft Performance Services
• Performance Engineering
• Special Performance Calculations
• Engine Failure Procedures
Flygprestanda AB, a pioneer in aircraft performance
calculations, was founded 1969. For nearly 50 years
Flygprestanda has been in the forefront of providing aircraft
operators of all kinds with high quality services. Today
Flygprestanda is serving around 200 customers worldwide
from the head office in Malmö, Sweden and continues to
lead innovation in this part of the aviation industry with its
well known Airport Analyses and Guru2 application.
Flyht
W: flyht.com
T: 1-403-250-9956
E: info@flyht.com
Location: Calgary, Canada; Denver, USA
• FLYHT AFIRS 228 Iridium SATCOM Solution
• Actionable intelligence
• Airborne hardware
• Communications solutions
• Weather sensors
FLYHT’s traditional services are transforming into Actionable
Intelligence that integrates the airline, airport and aircraft data
into actions that increase profits and an airline’s competitive
advantage.
FLYHT’s customers have the advantage of real time data
from their onboard AFIRS technologies and every airline
can benefit from the integration of the data between airline,
airport, and aircraft. With more than 80 airlines operating
over 800 aircraft and with 2,000 Airbus installed units we
are confident the AI solutions being developed, using our
proprietary jetBridge technology, will be well received by our
current and future customers
The integration of FLYHT’s traditional real-time AFIRS data
services combined with the technology coming of age in
other industries such as IoT, Edge computing, blockchain and
Cloud infrastructure, along with data capture data from RFID,
Wi-Fi, and other devices creates an opportunity for FLYHT’s
customers to get maximum benefit from these technologies
for little or no capital investment.
International Flight Support
W: www.ifs.aero
T: +45 33464600
E: sales@ifs.aero
Location: Copenhagen, Denmark
EFBOne Base Solution
• Journey Log Module (customized Pre- and
Post-flight reporting)
• Electronic Flight Planning Module incl. eOFP/
EFF (in-flight reporting)
• CrossFeed function enabling data exchange
between EFB units
• Back-Office Portal engine incl secure hosting
services
EFBOne Add-On Modules
• Document Management Library Module
• M B/eLoadsheet Module (off-line capable)
• eReporting Module (Safety Management
reporting)
• Performance integrations
International Flight Support (IFS) is a modern Danish SaaS
company with a mission to bring the newest tech innovations
to the aviation industry.
IFS has introduced EFBOne -the most flexible and modular
EFB Cross-platform software solution currently available
on the world market. The new platform is modular and
seamlessly integrates the pre-flight, in-flight, and post-flight
operational processes in one app, providing airlines with a
truly agile customizable workflow process. The EFBOne
workflow configuration is easily adapted to cover each
airline’s exact operational reporting and calculation needs.
AIRCRAFTIT
Operations
Webinars
eJournals
Software
Conferences
News
Advisory Unit
Want to be involved?
Simply email
scott.leslie@aircraftIT.com
for more information
www.aircraftIT.com

DIRECTORY
Leon Software
W: www.leonsoftware.com
T: 00 48 22 307 07 22
E: sales@leonsoftware.com
Location: Warsaw, Poland
• Leon
KEY BUSINESS / SOFTWARE AREAS
• Scheduled Operators
• Business Operators
• Cargo Operators
• Trip Support
• Charter Brokers
Leon Software excels in delivering an advanced cloud-based
solution for the aviation business, including scheduled and
cargo operators, business aviation, trip support companies
and brokers. From flight OPS and crew management to
charter sales, Leon provides a versatile platform design in
a digital ecosystem of an aviation organization. With years
of continuous development, customization and workflow
automation are an essential part of Leon Software’s
philosophy.
Established in 2007 in Warsaw, Poland, Leon Software
is currently the leader in its area of expertise in Europe,
with over 300 companies consistently capitalizing on the
platform’s functionality in their day-to-day operations.
Logipad
DextraData
W: www.logipad.aero
T: +49 201 95975 0
E: info@logipad.aero
Location: Essen, Germany
• Logipad
• eBriefing / EFF
• iOs Windows EFB Management
• Cloud-based or on prem fully
customizable
• For pilots, cabin and maintenance
DextraData, an IT consulting company and independent
software vendor located in Germany, is the company behind
Logipad. The Essen-based specialists for digitalization have
understood the potential of the solution. Initially, Logipad
was developed in 2002. Since then, Logipad has been
providing airlines with a trusted Electronic Flight Bag (EFB)
solution. Logipad makes flight management simple, fast and
smart for pilots, crew and ground staff. Due to a single sync
transaction process and modules like document management,
eForms and eBriefing / EFF, Logipad reduces paperwork. It
focusses on process optimization through digitalization and
is flexible and adaptable to the user’s needs. Logipad latest
version offers top notch security standards through 2FA.
Furthermore, DextraData’s portfolio includes: Business
Consulting, Cloud Managed Services, IT Service
Enterprise Management, Next Generation Infrastructure,
Modern Work / Software Infrastructure and Program
Project Management.
Lufthansa Industry
Solutions
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Switzerland, USA
• DocManage Product Suite,
• DocSurf Mobile, EFFOM, DocCreate
• IT Solutions and Process
• Consulting for MRO
• Electronic Flight Operation Manuals
• Airline Job Card Content Management
• Predictive Analytics and Maintenance
• RFID
Lufthansa Industry Solutions is an IT service company for
process consulting and system integration. This wholly-owned
subsidiary of Lufthansa Group supports its customers with
the digital transformation of their company. Its customer base
includes both companies within Lufthansa Group as well as
more than 150 companies in various other industries.
The products EFOM and DocSurf Mobile were developed
together with Lufthansa Airlines based on 15 years of
common experience and excellence in electronic flight
operations manuals and processes to fulfill both current
and future requirements. • EFOM — A manufacturer
independent Content Management System. Functionally
mature and based on 17 years of experience, EFOM
makes it possible to fulfill FlightOps requirements, e.g.
expandable for new publishing backends; flexible to integrate
new documents; open for customized enhancements
or to integrate business processes such as Compliance
Management. • DocSurf Mobile — A Library Viewer for MRO
and FlightsOps documents is available as a native iOS app or
Windows application. The revision service allows change lists
to be checked and content to be compared with a previous
version. Navigation is intuitive and includes a fast and easy
search. A user independent management of favorites and
notes is provided, keeping this information revision safe and
available.
Lufthansa Systems
W: www.LHsystems.com
T: +49 69696 90000
E: marketing@lhsystems.com
Location: Germany and in 16 other countries.
• IT Solutions
• Operations and Commercial Solutions
• Flight Deck Solutions
• Finance Solutions
• In-Flight Entertainment and Mobile
Solutions
• Professional Services and Consulting
The company offers its more than 350 airline customers an
extensive range of successful and in many cases market-
leading products for the aviation industry. The innovative
IT products and services in this portfolio offer customers
a wide range of economic benefits while also contributing
to improving efficiency and competitiveness. In addition,
Lufthansa Systems also supports its customers both within
and outside the Lufthansa Group with consulting services and
the experience it has gained in projects for airlines of every
size and business model.

DIRECTORY
NAVBLUE
an Airbus Company
W: www.navblue.aero
T: +33 5 82 84 06 18
E: communications@navblue.aero
Location: Toulouse, France; Waterloo, Canada;
Hersham, UK; Stockholm, Sweden; and Bangkok,
Thailand
• Electronic Flight Bag applications
• Fuel applications
• Dispatch Crew Planning
• Airspace Airport Consulting
• Electronic Flight Bag Documentations
• Fuel Solutions
• Ops Control Center Solutions
• Consulting
• Flight Data Analysis
NAVBLUE is an Airbus Services company, dedicated to Flight
Operations Air Traffic Management Solutions, wholly owned
by Airbus. Through digital collaborative innovation, our
passionate and customer-focused team develops solutions to
enhance the safety and efficiency of air transport.
NAVBLUE provides solutions and services for mixed fleets
and supports both civil and military environments, on the
ground or on board any aircraft. NAVBLUE offers the highest
level of expertise in digital cockpit operations, Operations
Control Centre (OCC) systems, Flight Ops Engineering,
Performance Based Navigation (PBN) and Air Traffic
Management (ATM).
NVable
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: UK
• ConNVerge for Aviation
• Electronic Techlog
• Electronic Forms (Assessments)
• Document Management
• Operational Analysis
• Station Operational Compliance
The concept behind our CoNVerge platform is simple. We
believe that businesses should have the flexibility to easily
innovate and add new applications to their toolbox, without
being stifled by legacy technology or a single technology
brand.
CoNVerge is all about minimising risk, fuss and capital
costs and maximising efficiency. Provided as a service, it
combines a hosted environment and web portal with mobile
applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business
systems and brings together the best tools to handle data
acquisition and data analysis — all on scalable infrastructure.
Best of all, we even take the day-to-day management off
your hands.
Our CoNVerge platform is blazing a trail in the aviation
sector. In a hi-tech industry, where the stakes are even higher,
long-standing clients such as British Airways Cityflyer know
they can rely on NVable and our custom-designed software
to make things simple, safer, more secure and streamlined.
We provide airlines with technology solutions that reduce
effort, improve processes and produce useful information,
with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring
onboard CoNVerge and NVable.
OpenAirlines
W: www.openairlines.com
T: +33 (0)5 31 61 52 18
E: stephane.nitenberg@openairlines.com
Location: France, Hong Kong, USA, Canada
• SkyBreathe® Analytics —
Fuel management software
• SkyBreathe® MyFuelCoach —
Pilot engagement app
• SkyBreathe® OnBoard —
Real-time eco-flying app
• SkyBreathe® APM —
Aircraft Performance Monitoring
• SkyBreathe® OCC —
On-time performance analysis
• Fuel Efficiency
• EFB app for In-flight optimization
• Aircraft Performance Monitoring
• CORSIA EU-ETS Management
• On-time performance analysis
Starting from the observation that every year, nearly 660
million tons of CO2 are emitted by airplanes, i.e. more than
20 000 kilos of CO2 per second, OpenAirlines has developed
innovative solutions to help airlines reduce their costs and
environmental impact.
Drawing on eight years of RD, SkyBreathe® came into the
market in 2013 as an innovative eco-flying solution based on
Cloud, Artificial Intelligence, and Big Data to save fuel and
reduce airlines’ carbon footprint by up to 5%.
Every department contributes to a safe and efficient fuel
culture. That’s why SkyBreathe® is a 360° eco-flying platform
designed to connect all stakeholders — Chief Pilots, Fuel
Managers, Dispatchers, Pilots, and Performance Engineers, to
name a few. The platform provides all the tools they need to
build and grow a successful fuel efficiency program without
juggling many different tools.
PACE — a TXT company
W: www.pace.de
T: +4930293620
E: paceinfo@txtgroup.com
Location: Germany, France, USA
• Pacelab Flight Profile Optimizer
• Pacelab CI OPS
• Flight Profile Optimization
• Cost Index Operations
• Fuel Efficiency
• Operational Efficiency
• EFB Library Viewer
Working with many of the leading OEMs, engine
manufacturers and airlines for more than two decades
has enabled us to develop a range of innovative products
that directly respond to the challenges of the international
aviation community.
We closely collaborate with performance and cabin engineers,
senior training captains, fuel conservation and operational
efficiency managers, EFB teams and consultants to deliver
hands-on support for strategic and operational tasks.

DIRECTORY
Pivot
W: www.pivotcase.com
T: +1 281-895-0128
E: mike@flyboys.com
Location: Houston, Texas
• PIVOT mounting solutions
• Mounts for EFB
• Mounting plate
• LTRM - Long Term Removable Mounts
PIVOT is a worldwide provider of EFB-related products,
which are anchored by the patented and iconic universal
PIVOT mounting plate. EFB devices housed in protective
PIVOT cases connect directly to the PIVOT mounts. Featuring
unequaled pilot EFB functionality while also retaining full
corporate IT flexibility, PIVOT is deployed to over 100
airlines including Delta, United, Southwest, Cathay Pacific,
Singapore and ANA. PIVOT revolutionized the process of EFB
deployments and effectively removed the need for cradles
driven by changing form factors, saving customers millions in
equipment, labor, and deployment time.
PIVOT mounting solutions include a unique, new class of
mounts referred to as LTRM’s or Long Term Removable
Mounts. LTRM solutions provide the integrated style, security
and function of an installed mount at a fraction of the cost
with virtually instantaneous deployment.
REDifly
W: www.redifly.com
T: +41 43 555 31 65
E: las@redifly.com
Location: Switzerland (HQ), Ireland
• REDiFly Pilot Log
• REDiFly Tech Log
• REDiFly Cabin Log
• REDiFly Command (Ground System)
• REDiFly Core (Integration Module)
• Full Electronic Technical Logbook
• Digitization of paper process
• Data harvest, storage analytics
• Maintenance and scheduling integration
• CAME compliance support
• Defect management
REDiFly delivers a sleek and modern Electronic Technical
Logbook. We are an independent, data-driven company that
offers bespoke software solutions for the aviation industry. We
provide a comprehensive framework that can integrate with an
airline’s current systems, including MRO, flight scheduling, and
crew management, amongst others.
What do we do? At REDiFly we work with the key people
involved in digitizing your current paper-based aircraft technical
logbook. In doing so, we increase levels of safety and regulatory
compliance, streamline flight-to-ground connectivity and enable
digital archives of secure and searchable aircraft records. We
provide a seamless intersection between flight operations and
aircraft maintenance to minimize communication errors while
maximizing the efficiency of daily operations.
What makes us different? We are an independent company
that applies a user-centric approach by working closely with our
customers through the onboarding, trial and go-live phases of
an implementation. Our flexibility means that REDiFly adapts to
your current processes rather than the other way around.
The SA Group
W: www.scanav.com
T: +45 7950 8000
E: sa@scanav.com
Locations: Denmark, Sweden, Norway, Czech
Republic, Greece, Bahrain, CIS, India and Malaysia
• Scandinavian Avionics’ Tablet Based EFB
Solution
• Electronic Flight Bag Solutions
• Avionics Certification
• Avionics Installation
• Avionics Maintenance, Repair Overhaul
• Avionics Training
Scandinavian Avionics offers a state-of-the-art, future-proof,
tablet based Class 2 EFB solution, which provides the
functionality to meet today’s operational requirements of
airlines and aircraft operators and in addition is simple to
upgrade in the future to meet coming requirements.
The concept consists of two ruggedized 10.1” Panasonic
tablets installed in the cockpit combined with a data
integration center and a communication unit installed in
the avionics compartment. The data integration center is
used for power, aircraft interface and server capability and
the communication unit enables and controls the data
communication between the EFB system and the airline’s
ground infrastructure.
The SA Group provides complete turn-key avionics solutions
for civil and military aircraft.
SITA FOR AIRCRAFT
W: www.sita.aero/aircraft
E: media.relations_aircraft@sita.aero
Location: Switzerland. Regional Offices in: USA,
UAE, UK, Canada, France, Brazil and Singapore.
• AIRCOM applications and services,
Datalink, EFB solutions, CrewTab
• eWAS Pilot
• OptiClimb
• OptiDirect
• Opti Level
• OptiSpeed
• Mission Control
• AIRCOM applications: FlightTracker,
FlightMessenger
• Cockpit Applications and Services
• AIRCOM ACARS Services
• AIRCOM Datalink Applications
• AIRCOM Information Services
SITA For Aircraft represents the aircraft arm of SITA. SITA
is the IT provider for the air transport industry, delivering
solutions for airlines, airports, aircraft and governments.
Today, SITA drives operational efficiencies at more than
1,000 airports. SITA’s technology provides solutions that help
more than 40 governments strike the balance of secure
borders and seamless travel, while delivering the promise of
the connected aircraft to more than 400 airlines on 17,000
aircraft globally.
SITA is powering a digital shift to make air travel more
connected, seamless, efficient, safe and sustainable. Its
communications network connects every corner of the globe
and handles vast volumes of data every second.
SITA is 100% owned by the air transport industry, with a
presence in 200 countries and territories and a customer
service team of more than 2,000 people around the world.

DIRECTORY
SkyPath
W: skypath.io
T: +972-3-9003510
E: Contact@skypath.io
Location: Tel-Aviv, Israel; USA
• SkyPath™ Turbulence
• SkyPath™ PIREPS
• SkyPath™ data services
• EFB iOS App
• Dispatch flight planning WEB module
• Management Analytics and Bi
• Incidents and playback Debrief
• EFB and WEB integration SDK APIs
Skypath is world’s leading turbulence and auto-PIREPs data
service provider whose alert system improves cabin safety
and cuts airline operating costs. Established in 2015, It is a
one-of-a-kind software-only solution which provides unique
turbulence data based on a smart patented algorithm.
SkyPath already has more than 30K subscribers, including
major US airlines. Airlines using SkyPath join a larger
crowdsourcing network, and gain access to turbulence
mapping generated using SkyPath’s patented AI technology
and real time airborne data collection. SkyPath provide
service to thousands of users a day and is becoming the
industry gold standard
SkyPlan
W: www.skyplan.com
T: 1844SKYPLAN(7597526)
E: info@skyplan.com
Location: Canada, UAE
• Flight planning
• Cost Indexing, Air Nav charge, route
optimization
• Integration — Airline Scheduling, EFB,
Performance
• Automated flight planning, briefing, filing
• Flight watch
Skyplan services Ltd. is an industry leading airline service
provider of flight planning solutions, consulting, IT services,
fuel, and trip planning services.
Aurora2 is a comprehensive, fully-integrated SaaS package
that successfully manages flight planning, maintenance,
briefing, automation, and integration requirements of modern
airlines. It supports flight operations to evaluate the optimal
route while taking current flight related data into account.
The route module identifies the best route from multiple
options while taking current flight-related data into account.
The flight planning solution not only optimizes flights, but
also allows the strategic evaluation of future routings and the
statistical analyses of city pairs.
Aurora2 creates a universal framework of airline pre-flight
planning and coordinates airline scheduling, maintenance,
performance, EFB, briefing, weight and balance, and
flight watch. It is designed to reduce or eliminate manual
processes, enabling semi- or full automation for airline
dispatchers to save time and money for more strategic
technology usage.
Skyplan can help reduce airline IT complexity, lower costs,
and eliminate inefficiencies by making flight planning and
business solutions work harder for you. The Skyplan support
team takes a holistic view of your needs and designs
solutions for your environment and business objectives while
leveraging proven delivery methods, local talent, and in-depth
domain knowledge for the lowest TCO.
Smart4Aviation
W: www.smart4aviation.aero
T: +31 20 654 1824
E: info@smart4aviation.aero
Location: Netherlands, Poland, Canada, USA
• Smart LOAD, Smart COMM, Smart BRIEF
• Smart VIEW+, Smart OPERATIONS
MANAGER
• Weight and Balance
• Communication and Alerting
• Pilot and Cabin Crew Briefing
• Flight Planning and Tracking
• Fleet Management
Smart4Aviation is one of the fastest growing companies in
aviation operations, founded to provide web and mobile
based products and services designed to optimize, simplify
and improve airline operations. Our company is committed
to delivery of the highest quality, most innovative and cost-
effective, state-of-the-art solutions to support all of your
current and future operational business needs. Our products
effectively manage all operational business units, such as
Operations Control Management, Load Planning and Weight
Balance, Communications (all Operational and Corporate
branches), Flight Planning, NOTAM Management, Flight
Dispatch, Flight and Cabin Crew Briefing, Weather, Flight
Tracking and Aircraft Performance.
Our web based and mobile solutions with an exceptional
support are recognized within the industry as being some
of the most dependable and innovative in the market. All of
our current customers such as among others Air Canada,
Delta Air Lines, Qantas, Emirates, Air France, easyJet, Alaska
Airlines, Iberia and Cebu Pacific have all benefitted from
implementing Smart4Aviation solutions.
Smart4Aviation’s web and mobile-based solutions have been
acknowledged as the “Smart Choice” within the industry by a
number of international and domestic air carriers.
AIRCRAFTIT
Operations
Webinars
eJournals
Software
Conferences
News
Advisory Unit
Want to be involved?
Simply email
info@aircraftIT.com
for more information
www.aircraftIT.com

DIRECTORY
StorkJet
W: storkjet.com
T: +48 600 800 528
E: info@storkjet.com
Location: Poland
• fuelPro
• advancedAPM
• Fuel efficiency
• Aircraft performance monitoring
• Diagnosis of performance problems
• Aircraft/engine benchmarking
Aircraft Performance Fuel Efficiency — Our Passion, Your
Savings: We analyze airlines’ flight data to provide the most
precise aircraft performance and optimize fuel consumption.
fuelPro is a fuel efficiency platform powered by AI to help
airlines optimize flight operations and build up a positive
fuel efficiency ecosystem. Airlines we work with save on 44
fuel initiatives and engage pilots to be more eco-friendly by
sharing feedback and best practices with them.
advancedAPM provides tail-specific performance factors for
accurate fuel planning. The process is fully automatic and
works for all aircraft types.
Tomorrow.io
W: www.tomorrow.io
E: sales@tomorrow.io
Locations: Boston, Tel Aviv, Boulder, Singapore
KEY BUSINESS / SOFTWARE AREAS
• Weather Insights
• Hyperlocal Weather
• Airline Collaborative Decision
Making Platform
• Lightning Detection and Alerting
Tomorrow.io is the world’s leading Weather Intelligence
Platform™, helping countries, businesses and individuals
manage their climate security challenges. Fully customizable
to any industry impacted by the weather, customers around
the world including Uber, Delta, Ford, National Grid and
more use Tomorrow.io to dramatically improve operational
efficiency. Tomorrow.io was built from the ground up to help
teams predict the business impact of weather, streamline
team communication and action plans, improve productivity,
and optimize profit margins.
TrustFlight
W: www.trustflight.io
T: 44 (0) 330 229 0219
E: info@trustflight.io
Location: Leamington Spa, UK; Edinburgh, UK;
Luton, UK; St Helier, Jersey
• Tech Log, Task Cards
• Digital Logbook
• CAMO (service)
• Aircraft Registry (service)
• Aircraft log books
• Aircraft maintenance task cards
• Digital and paperless working
• CAMO support
• Aircraft Registry support
From inception, TrustFlight has been ingrained in the aviation
industry. Founded by two commercial pilots with a proven
track record at the intersection of technology and business,
the business has grown considerably and with stability,
having recently celebrated the opening of a fourth office.
Throughout, TrustFlight gained an incredible team with
backgrounds spanning different areas of aviation and
technology, ensuring a solid presence in the industry. Now
offering a range of products and services within the sector,
TrustFlight helps to remove costly paperwork and associated
errors, preserve aircraft value, and increase efficiency and
safety in aircraft operations.
Five values shape TrustFlight’s culture, guide the business’s
work and the way it grows. Integrity Transparent and
open: offering trust to partners and assuming it from
them. Responsibility Owning the work they do and taking
responsibilty for it: striving to make it the best possible.
Leadership Leading from within: providing support for the
team to do incredible work and drive the industry forwards.
Innovation Products are crafted for the future needs of the
industry, going beyond what exists in the market. Excellence
Every one of TrustFlight’s values contributes towards the
excellence in their products.
Ultramain
W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com
Location: Albuquerque, New Mexico, USA
• ULTRAMAIN® v9™ ME / MRO
• ULTRAMAIN Mobile Mechanic™
• ULTRAMAIN Mobile Inventory™
• ULTRAMAIN ELB™
• ULTRAMAIN ME / MRO: 31 modules
including: Configuration Management;
Line/Base Mx Planning; Line/ Base Mx
Scheduling; GATe; Quality Assurance;
Asset Management
• MRO
• Military Maintenance
• Maintenance Planning Scheduling
• Paperless Customer Care on Mobile
Devices
• Electronic Technical Logbook
Ultramain Systems, Inc. develops ME / MRO and ELB
software for the aviation industry and is the only aviation
software provider with customers running full, end-to-end
paperless operations from the cockpit to the ground.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile
Inventory enables real-time paperless data collection for the
full maintenance and inventory process. Combine ULTRAMAIN
v9 with ULTRAMAIN ELB, the easy-to-use electronic
logbook, and the entire maintenance process becomes
paperless. Contact us to learn what you need to equip your
organization with customer mobile devices and see why
elite aviation customers around the world are choosing
ULTRAMAIN to reduce costs and increase aircraft up time.

DIRECTORY
Vistair Systems
W: www.vistair.com
T: 01454 550663
E: info@vistair.com
Location: United Kingdom and USA
• DocuNet
• SafetyNet
• Aviation Document Management (All
format types inc. PDF, XML, S1000D, I
Spec 2200)
• Document Management and Distribution
Platform
• Flight Operations
• Compliance Tracking
• Form Creation and Management
• Aviation Safety Management Software
Vistair provides document, safety, and quality management
technology solutions to support the delivery of improved
safety, compliance, and operational efficiency that results
in significant commercial savings to aviation organizations.
Combining technology, development expertise and service
delivery, Vistair’s suite of aviation technology solutions
provides both commercial airlines, aerospace and defense
organizations with an approach that helps demonstrate
a clear link between increased reporting and a change in
procedures and behaviors, which fundamentally drives a safer
organization.
Document Management: DocuNet is the aviation industry’s
leading end-to end document management solution,
providing a coherent, single point of control for editing,
publishing, distributing, and viewing all operational
documentation. It provides the flexibility to access documents
via the web and mobile devices and can also manage
documents in all formats.
Weathernews Inc.
W: global.weathernews.com
T: 00 45 392 78720
E: skysales_eu@wni.com
Locations: Tokyo, Oklahoma, Copenhagen, London
Moscow, New York, Paris, Athens, Sao Poulo, New
Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta,
Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul
• Go or No-Go Decision Support
• Personal weather briefings
• En-Route Weather Forecast
• Foster Flight Watch
• Foster EFB
• Flight Operations Control Support
• Airspace Critical Operations Support
• Airlines weather support
• Daily weather forecast
• Weather IT solutions
Weathernews Inc. is a private weather company operating
worldwide within 44 different industries, collecting
weather data from various sources as well as using their
own proprietary infrastructure. They use their proprietary
infrastructure to provide support where there is no or scarce
weather information.
Weathernews Inc. supports flight dispatchers, operations
members and pilots with a wide range of services during
all phases of the flight, from planning, en-route and landing.
The business serves customers in Star Alliance, SkyTeam,
oneworld and Value Alliance, with support for more than 350
airports, Weathernews Inc.’s risk communicators are available
to assist users in any weather-related needs.
Weathernews Inc. has more than 30 years experience
supporting and servicing airlines, and strives to learn each
airline’s weather-related needs and challenges to fully support
and ensure safety, efficiency and contribute to sustainability.
Weathernews Inc.’s services are easily accessible through web
links, and were developed with the focus of user friendliness
and clear user interface.
Web Manuals International
W: www.webmanuals.aero
T: +46 (0)40 694 10 40
E: info@webmanuals.aero
Location: Sweden, USA
• Web Manuals
• Monitoring
• Authoring
• Editing
• Publishing
• Distribution
Web Manuals International AB has developed knowledge-
management solutions for the aviation industry since 2008,
with the headquarters in Malmö, Sweden and an office in San
Diego, California. Web Manuals is a tool for digitizing manuals
to simplify authoring and distribution of company manuals
for the aviation industry.
Web Manuals is available as a Software-as-a-Service
subscription, with minimal training and configuration required
to get started. The service includes support, hosting,
availability monitoring, maintenance, and at least two system
upgrades per year.
We set the standard for digitizing manuals for the aviation
industry by providing an easy-to-use solution enabling end-
to-end control, compliance, agility and cost-efficiency.
In short, our clients save time and money in editing,
publishing and distributing their operational manuals while
being able to publish new revisions as often as needed and
gain a full control of their documentation and communication
systems.
The Web Manuals Compliance Libraries enable compliance
automation by allowing controlled real-time compliance
monitoring of company procedures linked to Implementing
Rules and Acceptable Means of Compliance in the EASA and
FAA regulations, as well as a number of aviation standards
such as IOSA, IS-BAO and ARGUS.
Yonder
W: www.yonder.info
T: +41 43 215 27 94
E: contact@yonder.info
Location: Zurich, Switzerland
• Yonder
• Content Management System
• Workflow-based Content Distribution
• Compliance Tracking
• Content-based Learning
• Smarten Up Your Documents
Smart, fast, reliable — Yonder empowers you to take the
next step in information management. Yonder leverages
the full potential of digitalization by offering you a solution
built around dynamic content rather than static documents,
creating a modern, user-centric experience. As well as
providing intelligent solutions for operations manuals,
guidelines, regulations and standards.
Yonder brings operations manuals and aircraft manufacturers’
handbooks together in one place. The solution’s smart
features — including intuitive dashboards, role-specific
updates and a responsive offline app — make life much easier
for aircrews and ground staff alike. But Yonder has many
advantages for editors and authors too: as well as making
it simple to cross-reference content and avoid duplicates, it
offers fully-integrated approval and publication processes.
Our Highlights
• User- and task-specific information management
• Automated revision management syncing manufacturers’
and operations manuals
• Manual and compliance connectors
First-class service: Yonder’s personalized customer care
Looking for advice? Need help with onboarding? Or day-to-
day support? Our expert team offers outstanding customer
service with all the hallmarks of Swiss quality and is ready to
help you tailor Yonder to your every need.

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