Aerospace companies are facing challenges from shorter development cycles, complex technology, and changing customer demands. To address this, companies need to focus on service-centric business models that emphasize efficient operations and maintenance, excellent customer experience, and advanced data analytics. Adopting these service models can help companies increase profits and customer loyalty in both new product development and aftermarket maintenance, repair, and overhaul.
Auto Industry Leverages OAGi Integration Standards
The auto industry, with slim margins and a large value chain, envisions
moving toward a make-to-order operation.
However, customer driven manufacturing requires
high levels of integration among suppliers,
partners, customers and production applications.
Facing applications integration on a large scale,
auto manufacturers, through the AIAG, are partnering
with OAGi as an essential element of their
integration roadmap.
Integration of businesses and applications
has become necessary to achieve
customer driven manufacturing. The auto
industry is facing applications integration
on a large scale to achieve its vision, and
is partnering with OAGi as an element of
its integration standards landscape.
This presentation provides a brief overview of the key business challenges facing the automotive industry today and how OpenText helps companies address these challenges via OpenText Trading Grid, the world’s largest cloud integration platform. The presentation also provides a few short case studies on how companies are using OpenText solutions. Updated May 2014
Innovated a functionally rich solution suite for a leader in air transport co...Mindtree Ltd.
Travel industry is changing dynamically. The systems governing their operations need to be constantly upgraded to ensure customer satisfaction and retention. They need a reliable technology partner to help them transform their technology infrastructure to meet emerging demands.
Here’s how Mindtree helped a leading air transport communications and IT enterprise to move up from their legacy system in order to meet their ever growing needs.
AircraftIT MRO Journal Vol 3.4 Autonomics and the Network of Everything (NoE)Michael Denis
Its official - The Internet Of Things (IoT) Takes Over As The Most Hyped Technology,” wrote Gil Press on Forbes.com announcing Gartner’s annual Hype Cycle report on Emerging Technologies.
So what is The Internet of Things (IoT) and what does it have to do with aviation MRO?
IoT isn’t about the Internet nor about Things, rather, it’s about machines connected across networks of autonomous agents automatically processing events, without human intervention, to create value by adaptively analyzing big data to diagnose and prognosticate granular knowledge in order to provide value to human consumers of one.
Wow – that’s a mouth full of consultantese!
Like many innovations and capabilities, IoT originated in military research and development. Network Centric Warfare and Network Centric Operations (NCO) were strategic capabilities undertaken by the US DOD, UK MoD and NATO in parallel with Sweden’s Network Based
Defense (NBD).
Central to NCO/NBD methods and capabilities is the concept of sense and respond. Sense and respond logistics (S&RL) is commonly equated with autonomic logistics; but in fact S&RL only includes the non-adaptive
mechanics of Machine-to-Machine (M2M) and Machine-to-Human (M2H) transactions. The Network of Everything (NoE) adds to S&RL and IoT, Human-to-Human (H2H) interactions, collaboration, knowledge formation and complex decision making.
Diagnostics, prognostics, health management are common terms in both medicine and aviation service lifecycle management. Another common term adapted from biology is autonomic. The autonomic nervous system is the involuntary, autonomous and automatic control system for visceral organs functioning below the level of consciousness. The characteristics of an autonomic system are automatic, autonomous and adaptive.
Hmm, sounds a bit like what those technology geeks were describing for the Internet of Things.
Lockheed Martin developed the Autonomic Logistics Information System (ALIS) for performance based service lifecycle management of the F-35 Joint Strike Fighter.
New generation commercial aircraft like the Boeing 787, Airbus A380 and A350, Bombardier C-Series, Embraer E2, and Mitsubishi MRJ-90 create up to 1 terabyte of data per flight from the plethora of sensors on board. That data is being processed in flight and post flight, combined with human actions and content, and then analyzed to prognosticate who should do what, where and when in order to optimize asset utilization, labor productivity and supply effectiveness.
Networked autonomics are alive and well in aviation. But these initial capabilities have been stove piped along OEM specific closed proprietary networks.
MRO business networks need open universally interoperable MRO technology networks in order to optimize planes, parts, people and plants across the industry. The last piece of which is the ASD SX000i data standards.
The open autonomic MRO Network of Everything is about to become
Auto Industry Leverages OAGi Integration Standards
The auto industry, with slim margins and a large value chain, envisions
moving toward a make-to-order operation.
However, customer driven manufacturing requires
high levels of integration among suppliers,
partners, customers and production applications.
Facing applications integration on a large scale,
auto manufacturers, through the AIAG, are partnering
with OAGi as an essential element of their
integration roadmap.
Integration of businesses and applications
has become necessary to achieve
customer driven manufacturing. The auto
industry is facing applications integration
on a large scale to achieve its vision, and
is partnering with OAGi as an element of
its integration standards landscape.
This presentation provides a brief overview of the key business challenges facing the automotive industry today and how OpenText helps companies address these challenges via OpenText Trading Grid, the world’s largest cloud integration platform. The presentation also provides a few short case studies on how companies are using OpenText solutions. Updated May 2014
Innovated a functionally rich solution suite for a leader in air transport co...Mindtree Ltd.
Travel industry is changing dynamically. The systems governing their operations need to be constantly upgraded to ensure customer satisfaction and retention. They need a reliable technology partner to help them transform their technology infrastructure to meet emerging demands.
Here’s how Mindtree helped a leading air transport communications and IT enterprise to move up from their legacy system in order to meet their ever growing needs.
AircraftIT MRO Journal Vol 3.4 Autonomics and the Network of Everything (NoE)Michael Denis
Its official - The Internet Of Things (IoT) Takes Over As The Most Hyped Technology,” wrote Gil Press on Forbes.com announcing Gartner’s annual Hype Cycle report on Emerging Technologies.
So what is The Internet of Things (IoT) and what does it have to do with aviation MRO?
IoT isn’t about the Internet nor about Things, rather, it’s about machines connected across networks of autonomous agents automatically processing events, without human intervention, to create value by adaptively analyzing big data to diagnose and prognosticate granular knowledge in order to provide value to human consumers of one.
Wow – that’s a mouth full of consultantese!
Like many innovations and capabilities, IoT originated in military research and development. Network Centric Warfare and Network Centric Operations (NCO) were strategic capabilities undertaken by the US DOD, UK MoD and NATO in parallel with Sweden’s Network Based
Defense (NBD).
Central to NCO/NBD methods and capabilities is the concept of sense and respond. Sense and respond logistics (S&RL) is commonly equated with autonomic logistics; but in fact S&RL only includes the non-adaptive
mechanics of Machine-to-Machine (M2M) and Machine-to-Human (M2H) transactions. The Network of Everything (NoE) adds to S&RL and IoT, Human-to-Human (H2H) interactions, collaboration, knowledge formation and complex decision making.
Diagnostics, prognostics, health management are common terms in both medicine and aviation service lifecycle management. Another common term adapted from biology is autonomic. The autonomic nervous system is the involuntary, autonomous and automatic control system for visceral organs functioning below the level of consciousness. The characteristics of an autonomic system are automatic, autonomous and adaptive.
Hmm, sounds a bit like what those technology geeks were describing for the Internet of Things.
Lockheed Martin developed the Autonomic Logistics Information System (ALIS) for performance based service lifecycle management of the F-35 Joint Strike Fighter.
New generation commercial aircraft like the Boeing 787, Airbus A380 and A350, Bombardier C-Series, Embraer E2, and Mitsubishi MRJ-90 create up to 1 terabyte of data per flight from the plethora of sensors on board. That data is being processed in flight and post flight, combined with human actions and content, and then analyzed to prognosticate who should do what, where and when in order to optimize asset utilization, labor productivity and supply effectiveness.
Networked autonomics are alive and well in aviation. But these initial capabilities have been stove piped along OEM specific closed proprietary networks.
MRO business networks need open universally interoperable MRO technology networks in order to optimize planes, parts, people and plants across the industry. The last piece of which is the ASD SX000i data standards.
The open autonomic MRO Network of Everything is about to become
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
With the emergence of the international and domestic markets for aviation cargo, the volume of cargo, including
postal cargo, for civil aviation has increased, and several purely cargo airlines have emerged. Consequently,
competition among aviation logistics enterprises has intensified, and traditional air transportation can no longer meet
customer demands for services. Aviation logistics enterprises must strengthen the aviation logistics service supply
chain to expand their market. Accordingly, this paper discusses the situations and problems of the aviation logistics
service supply chain in China. Moreover, the strategic planning of aviation logistics enterprises in China for the
development of this supply chain is examined. To achieve the objectives of this study, the domestic aviation logistics
service supply chain in China is first investigated. Three of China’s aviation logistics enterprises are selected as
research objects for SWOT analysis. From the results of SWOT analysis, four key issues in the service supply chain
of China’s aviation logistics enterprises are identified: cargo terminals, competitiveness, diversification of service
types, and internal information sharing platforms. Finally, TRIZ analysis is performed on the four issues, and 11
strategies are designed for China’s aviation logistics service supply chain and then are divided into three phases
according to implementation time frame (i.e., short-, medium-, and long-term) to provide references that can be
applied to the practice of China’s aviation logistics enterprises.
ARC Operational Excellence Forum in Orlando HighlightsARC Advisory Group
ARC Operational Excellence Forum in Orlando Highlights
ARC’s seventh annual Driving Operational Excellence in Manufacturing
Forum was held in Orlando on February 11 and 12. This is a first in a series
of Insights to cover the considerable amount of information from the Forum.
The forum highlighted the real world experiences of end users in
their goal to achieve operational excellence. ARC also
invited many key industry executives from the leading
supplier companies to share their visions for the
future of collaborative manufacturing management
(CMM). As manufacturers move into a global business
climate that demands the integration of
manufacturing operations and business systems, collaboration
must become commonplace reality.
Collaboration must be a cultural transition that moves beyond the organizational
and functional “silos” that currently exist within most
manufacturing enterprises. Two issues that have a direct impact on how
well manufacturing operations will become integrated with the enterprise
are interoperability and complexity.
ARC’s Driving Operational Excellence
Forum in Orlando focused on the
vision for a collaborative
manufacturing infrastructure
purported by suppliers as well as the
real world experiences of users trying
to achieve operational excellence.
Industry 4.0 is here to stay, there is no doubt about that. The “Industry 4.0 Market & Technologies – 2018-2023” report forecasts that the global Industry 4.0 market will reach $214B** by 2023, 30% larger than the projected 2023 Cybersecurity market size. The Industry 4.0 market research report is the most comprehensive report available regarding the Industry 4.0 market & technologies.
Significance of tqm in automotive industryVivek Jingade
Automotive Industry sector has been dynamic in inventing new manufacturing strategies owning to prevailing high level of competition. With this scenario the challenges faced by Original Equipment Manufacturers (OEM) have also multiplied over the years.
Globalization is no longer a challenge of the future, rather a recognized fact in daily business. With increasing complexity in supply chains, it is becoming more difficult to efficiently control them.Together with our customers, we optimize supply chains from strategic orientation to daily operations. We increase overall potentials and position your supply chain optimally over the long-term through a detailed analysis of customer expectations, the integration of all levels of hierarchy involved and by developing relationships with strategic suppliers.
Enterprise Labeling for the Automotive IndustryLoftware
When it comes to the automotive industry, enterprise labeling is particularly important. Because of the intricacies and dependencies of this extended supply chain, it’s easy to see how the right enterprise labeling solution has to assume a more mission-critical, strategic role in supporting several requirements including operational efficiency, cost reduction, globalization, traceanility and proiduct recalls.
The (R)evolution of Predictive Operations & MaintenanceCapgemini
Effectively leveraging Predictive Analytics will likely be one of the most (r)evolutionary trends in operations and maintenance. OEM’s, commercial and military operators, and MRO organizations are exploring the technologies instrumental in taking operations and maintenance to the next level.
Hear from industry leaders on the latest leading practices and state-of-the-art technologies to gain a view of the road ahead.
Condition-based maintenance (CBM) uses the Internet of Things to monitor asset conditions and trigger preventive maintenance actions, which can help you predict and prevent unplanned downtime. Find out more at: http://ibm.co/asset-mgmt
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
With the emergence of the international and domestic markets for aviation cargo, the volume of cargo, including
postal cargo, for civil aviation has increased, and several purely cargo airlines have emerged. Consequently,
competition among aviation logistics enterprises has intensified, and traditional air transportation can no longer meet
customer demands for services. Aviation logistics enterprises must strengthen the aviation logistics service supply
chain to expand their market. Accordingly, this paper discusses the situations and problems of the aviation logistics
service supply chain in China. Moreover, the strategic planning of aviation logistics enterprises in China for the
development of this supply chain is examined. To achieve the objectives of this study, the domestic aviation logistics
service supply chain in China is first investigated. Three of China’s aviation logistics enterprises are selected as
research objects for SWOT analysis. From the results of SWOT analysis, four key issues in the service supply chain
of China’s aviation logistics enterprises are identified: cargo terminals, competitiveness, diversification of service
types, and internal information sharing platforms. Finally, TRIZ analysis is performed on the four issues, and 11
strategies are designed for China’s aviation logistics service supply chain and then are divided into three phases
according to implementation time frame (i.e., short-, medium-, and long-term) to provide references that can be
applied to the practice of China’s aviation logistics enterprises.
ARC Operational Excellence Forum in Orlando HighlightsARC Advisory Group
ARC Operational Excellence Forum in Orlando Highlights
ARC’s seventh annual Driving Operational Excellence in Manufacturing
Forum was held in Orlando on February 11 and 12. This is a first in a series
of Insights to cover the considerable amount of information from the Forum.
The forum highlighted the real world experiences of end users in
their goal to achieve operational excellence. ARC also
invited many key industry executives from the leading
supplier companies to share their visions for the
future of collaborative manufacturing management
(CMM). As manufacturers move into a global business
climate that demands the integration of
manufacturing operations and business systems, collaboration
must become commonplace reality.
Collaboration must be a cultural transition that moves beyond the organizational
and functional “silos” that currently exist within most
manufacturing enterprises. Two issues that have a direct impact on how
well manufacturing operations will become integrated with the enterprise
are interoperability and complexity.
ARC’s Driving Operational Excellence
Forum in Orlando focused on the
vision for a collaborative
manufacturing infrastructure
purported by suppliers as well as the
real world experiences of users trying
to achieve operational excellence.
Industry 4.0 is here to stay, there is no doubt about that. The “Industry 4.0 Market & Technologies – 2018-2023” report forecasts that the global Industry 4.0 market will reach $214B** by 2023, 30% larger than the projected 2023 Cybersecurity market size. The Industry 4.0 market research report is the most comprehensive report available regarding the Industry 4.0 market & technologies.
Significance of tqm in automotive industryVivek Jingade
Automotive Industry sector has been dynamic in inventing new manufacturing strategies owning to prevailing high level of competition. With this scenario the challenges faced by Original Equipment Manufacturers (OEM) have also multiplied over the years.
Globalization is no longer a challenge of the future, rather a recognized fact in daily business. With increasing complexity in supply chains, it is becoming more difficult to efficiently control them.Together with our customers, we optimize supply chains from strategic orientation to daily operations. We increase overall potentials and position your supply chain optimally over the long-term through a detailed analysis of customer expectations, the integration of all levels of hierarchy involved and by developing relationships with strategic suppliers.
Enterprise Labeling for the Automotive IndustryLoftware
When it comes to the automotive industry, enterprise labeling is particularly important. Because of the intricacies and dependencies of this extended supply chain, it’s easy to see how the right enterprise labeling solution has to assume a more mission-critical, strategic role in supporting several requirements including operational efficiency, cost reduction, globalization, traceanility and proiduct recalls.
The (R)evolution of Predictive Operations & MaintenanceCapgemini
Effectively leveraging Predictive Analytics will likely be one of the most (r)evolutionary trends in operations and maintenance. OEM’s, commercial and military operators, and MRO organizations are exploring the technologies instrumental in taking operations and maintenance to the next level.
Hear from industry leaders on the latest leading practices and state-of-the-art technologies to gain a view of the road ahead.
Condition-based maintenance (CBM) uses the Internet of Things to monitor asset conditions and trigger preventive maintenance actions, which can help you predict and prevent unplanned downtime. Find out more at: http://ibm.co/asset-mgmt
Cortana Analytics Workshop: Predictive Maintenance in the IoT EraMSAdvAnalytics
Danielle Dean. Predictive maintenance is a technique to predict when an in-service machine will fail so that maintenance can be planned in advance. Data-driven predictive maintenance, in particular, is gaining increasing attention in the industry along with the emerging demand of the Internet of Things (IoT) applications and the maturity of the supporting technologies. In this session we will present a real-world predictive maintenance example where the problem is formulated into three related questions via different machine learning models. A demonstration of how data flows through an end-to end-system, from ingesting the data to aggregating in real time to predicting based on historical data, will be done using tools such as Azure Machine Learning, Azure Stream Analytics, and Power BI. These technologies allow companies such as ThyssenKrupp Elevator to go from reactive to proactive and even predictive analysis of maintenance problems. Go to https://channel9.msdn.com/ to find the recording of this session.
Witekio presented an introduction to predictive maintenance allowed by software systems embedded into smart connected devices. The session covers definitions, when to plan for it, what tools and technologies to choose (existing, custom, machine learning). From basic to advanced predictive maintenance it gives hints about how to do and what choices have to be made.
Industry 4.0 promises to create new customer value in the market place by unleashing a combination of new technologies, data analytics, new generation cyber-physical production systems and newer methods of human machine interfaces. What does a developing country like India need to do to join the race?
Beyond PLM enabling Live Engineering - Digital Engineer 2016John McNiff
PLM and Live Engineering article from the Digital Plant and Economic Engineer publications. Discusses next generation of PLM for smart connected products and embedded software.
The global economy has been turbulent for the last couple of years but the automotive industry, in particular, has been encountering the most challenging environment. Market dynamics are changing rapidly, thus forcing the auto makers to change their business strategies and to implement them successfully in order to stay competitive. Auto parts makers are further squeezed as they need to satisfy more diverse product requirements with low room for errors in a relatively much shorter time span. As radical technological trends are inevitable, harnessing this opportunity will enable companies with innovative products to gain market share.
Since business revolves around the products or services a company offers, PLM could be the single most rewarding area to focus on in system implementation.
How Performance Testing Can help in Critical Airline Applications_ - Bahaa Al...Bahaa Al Zubaidi
Businesses all over the world are updating their product lines to embrace digital transformation. For example, airlines use APM to reduce the complexity involved in managing a digital metamorphosis. They also constantly work to make sure that they are able to satisfy the demands of customers who have invested in technology through a multi-channel strategy.
Next Gen ADM: The future of application services. IBM
Rapid technology advances are driving higher expectations around speed, efficiency and resilience. Expectations for how technology should help meet business goals are rising. To meet increasing expectations around agility, time to value and cost optimization, Businesses are seeking new ways to manage apps. Born-digital companies are setting new standards for speed, efficiency and resilience. We will discuss how companies can optimize the core, unlock legacy and unleash digital to thrive in the new normal.
Big Data Analytics for Commercial aviation and AerospaceSeda Eskiler
globalaviationaerospace.com
An opportunity for insight in the changing commercial aerospace business
Vision for New Applications of Analytic Insight in Commercial Aerospace
Benefit of Big Data Analytics for the Airline Operator
Modern, Mobile Experience
Big Data Analytics In Action
Predictive Analytics To Prevent Engine Events
Predictive Analytics Improves Safety and Quality
Predictive Analytics Keeps More Planes in the Air
Customization of BMIDE at Customer End as per Business RequirementYogeshIJTSRD
In today‘s competitive environment most of the Information Technology Enabled Services ITES industries having large amount of product data in the scattered form as the industries become bigger and bigger. Manage the CAD Design data in an efficient way with existing infrastructure which can maintain the version of changes in the CAD data, also speedup the cross functional team to align the design updates. Currently Caresoft have 5000 parts in folder by end of this year it will be overall 15000 parts will be added up to 25000 parts approximately so to manage these data at various level of company need rigid solution on it, so PLM implementation arises. This project provides best industry practices at various levels like Creo data management, Document Management, Engineering process management, Provides security, Bill of Material management, Queries, Report generation Data relational management. Project also provides solution in structure manager, access manager, change management, workflow designer organization creation etc Mr. Narangale Digvijay Dhondiram | Mr. Sayyad Shafik R "Customization of BMIDE at Customer End as per Business Requirement" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-3 , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38679.pdf Paper URL: https://www.ijtsrd.com/engineering/mechanical-engineering/38679/customization-of-bmide-at-customer-end-as-per-business-requirement/mr-narangale-digvijay-dhondiram
Entiende y mejora tu estrategia B2B con Partner Manager - MuleSoft Madrid Mee...jorgelebrato
En este nuevo evento, tendremos a Mariano Hernández, Head of Business Value Services en EMEA y LATAM que nos hablará del apasionante mundo del B2B y la importancia que tiene en las empresas. Posteriormente, Andrés Gómez, Principal Client Solution Engineer de MuleSoft, nos mostrará cómo Partner Manager, la herramienta incluida en Anypoint Platform, nos ayuda en ello.
Si bien quieres entender qué es esto de B2B, quieres empezar en ello y no sabes por dónde o eres un experto con ganas de descubrir detalles y compartir tu experiencia, no te lo puedes perder!
Similar to Capgemini_POV_Putting_Service_at_the_heart_of_Aerospace_Strategy (20)
1. Putting services at the heart of
aerospace strategy
Aerospace & Defence the way we see it
Why services should be central to your strategy
Global aerospace companies are at a crossroads. Shorter development cycles, ever
more complex technology and rapidly changing client demands mean that companies
need innovative ways to reduce operational and maintenance costs, increase product
quality and decrease time to market.
These challenges exist both in the new product development and aftermarket.
However, largely owing to an expanded fleet, higher utilisation of assets and longer
life, airline operators’ maintenance costs are expected to increase dramatically.
According to Aviation Week, the civil MRO market is forecast to grow from $56bn in
2012 to $68.5bn by 2022 – a growth rate of 3.2% – with engine maintenance work
alone accounting for 41% of spend.
Meeting these challenges will solve the industry’s longstanding problem of falling
margins, and help it to grow consistently. Companies should at the same time
seize the opportunity to generate value from new business models. Given that the
aftermarket represents an increasing proportion of the industry’s activity, these models
are likely to emphasise service.
Services are playing an
increasingly important role in
the aerospace industry.
Market leadership here
means understanding and
mastering major success
drivers.
Capgemini understands
the evolving trends
within the sector and the
supporting technologies,
and can help you
implement the right
service-focused business
model.
2. Efficient operations
and maintenance
Advanced
data
analytics
Excellent
customer
experience
SERVICE IN
AEROSPACE
Over the last decade, some companies have already moved
away from their traditional focus on products to transform
themselves into service-centric organisations. As Capgemini’s
2010 study “Services as a Strategy” shows, early adopters
of this shift reaped higher profits and enjoyed more sustained
customer loyalty than their competitors, emerging as leaders in
their niche – whether they were OEMs, MRO service providers,
or part or system manufacturers. Other companies took
only half-hearted steps to integrate services into their regular
operations, positioning them instead as part of a short-term
profit strategy: these companies achieved only limited success
and lost out on the long-term benefits.
To be true leaders therefore, aerospace companies must
re-focus to make service the centrepiece of their strategy.
Three key success drivers
As they adopt new service-centric business models, aerospace
companies need to address the three major success drivers
shown in Figure 1.
These drivers are relevant to both new product development
and the aftermarket, though to a varying degree. Services
are performed both when a product is initially developed and
manufactured and then when it is repaired, so that in services
terms new product development and MRO are two sides of the
same coin.
However, the drivers affect the two areas differently. As
most companies have already addressed the potential
for optimisation in their new product business, efficient
operations and maintenance are now especially important
to the aftermarket. Enhancement of customer experience
is particularly relevant to new product offerings from OEMs.
Advanced data analytics is valuable both in designing new
products and in MRO; it will be a key to product lifecycle
management.
To master these three drivers, companies may have to
collaborate with one another. For example, aerospace OEMs
can forge strategic partnerships with OES (Original Equipment
Supplier) or MRO companies to develop and service new
products, sharing the risk. The OEMs can also partner with
vendors of cutting-edge technology, and with tier 2 and tier 3
suppliers, to cut costs in overall product lifecycle management.
Through these strategic partnerships, aerospace OEMs are
increasingly becoming aftermarket value chain integrators.
These collaborative operating models can scale to meet the
needs of different customers.
Below, we examine the three drivers in more detail.
Figure 1: Three key success drivers
2
3. Efficient operations and maintenance
Availability as a Service: Airlines can acquire, operate
and transition their fleets more efficiently at reduced costs
by adopting comprehensive services offered by OEMs and
MROs for spares, repair, maintenance, engineering and fleet
management based on flight hours. Under this new model,
OEMs, particularly aircraft engine manufacturers, sell airlines
“services by the hour” – including extended services like
acquiring, operating and transitioning the fleets.
Airbus has initiated a Flight Hour Services (FHS) support
package for aircraft maintenance and engineering services.
Boeing’s Gold Care offers a similarly innovative service
programme.
Automated identification: With Automated Identification
Technology (AIT) based on RFID and contact memory buttons
or points, airlines and OEMs can store and retrieve information
conveniently and accurately. OEMs, in partnership with tier 1
suppliers, will increasingly offer AIT packages for retrofit on
commercial aircraft.
Airbus and Boeing are leveraging this technology to manage
their operations and supply chain more efficiently. Their
suppliers are gradually adopting the same approach.
Digital Collaborative Hub
Leading aerospace companies are creating
ecosystems to address the operations and
maintenance challenge. The Digital Collaborative
Hub provides a complete package of services via
an ecosystem, with services ranging from design to
delivery and after-sales support. The hub (Figure 2)
provides a collaborative environment allowing each
partner within the value chain to optimise its function.
As a result, the whole ecosystem becomes more agile
and efficient in providing end-to-end services.
With greater visibility of each other’s activities via the
digital hub, the partners can harmonise operations,
driving down cost. They can also develop more
innovative products faster, and raise the levels of
customer experience.
Airbus, Dassault Aviation, EADS, Safran and Thales
have created a Digital Collaborative Hub to offer a wide
range of services and increase global competitiveness.
Air
Secure
AirDesign
AirCollab
AirSupply
Services
n Forecasts
n Purchase orders
n Deliveries
n Harmonisation and
standardisation of
core processes
Business value
AirSupply
Services
n Documents
n Projects
n E-meetings
n Increase multi-company team
efficiency and productivity
n Increase user productivity
Business value
AirCollab
Services
n Drawing
n 3D models
n Configurations
n Increase product lifecycle
management (PLM) digital
integration of the supply
chain from primes to tier n
n Reduce IS costs
Business value
AirDesign
Figure 2: Digital Collaborative Hub
Aerospace & Defence the way we see it
3
Source: http://www.boostaerospace.com
4. Maintenance through smart devices: Aerospace companies
are using smart devices to capture and disseminate high-
quality, up-to-date information from the shop floor. In this way
they can guarantee traceability and reduce lead times while
improving governance of operations and maintenance. Supply
chain and MRO software and solution providers are partnering
with manufacturers to allow OEMs to monitor, analyse and take
action on maintenance via smart devices.
GE’s myEngines suite includes health and maintenance
applications offering better visibility of engines to fleet owners.
PTC Servigistics has developed mobile applications for
interactive visibility and diagnosis of field service problems.
Digital documentation and sign-off: Electronic signatures
facilitate compliance with standards such as Spec 2000,
ATA iSpec 2200 and S1000D. As well as sharing documents
rapidly, OEMs can also enforce intellectual property (IP)
rights by controlling the circulation of documents. Digital
documentation optimises user efficiency through improved data
capture and exchange and records traceability. This technology
will become more affordable in the coming decade, and uptake
will accelerate.
GKN Aerospace electronically signs and seals Microsoft Word
reports and Adobe PDF documents.
Digital collaborative design: Leading aerospace companies
are designing their new products using advanced IT systems
to build virtual 3D models that can be walked through and
tested. During the design phase, virtual reality tools allow OEMs
to share the design with suppliers and partners so that they
can test the feasibility of new configurations. After validation
of the 3D model, the design is transferred to the Product
Lifecycle Management (PLM) design tool. Virtual manufacturing
combined with 3D printing gives manufacturers instant visibility
of new ideas and the use of new materials.
Airbus Military has implemented industrial Digital Mock-
Up (iDMU) to support industrialisation of a medium-size
aerostructure and improve the industrial design process in
a collaborative engineering environment.
Digital training: Traditional methods of learning and training
are being replaced with 3D virtual training that allows engineers,
technicians and support staff to keep pace with technology
change. Major players are developing internet-based teaching
systems for flight and maintenance training, along with training
tools that allow real-time walkthroughs of virtual aircraft.
GE offers customers an online training module on how to
operate, maintain and troubleshoot its engines.
Advanced data analytics
Operators and MROs today have access to plentiful and
frequent flows of data, particularly real-time in-flight data taken
straight from aircraft. They need to use it to improve predictive
maintenance and manage the maintenance supply chain.
Currently, they tend to analyse data using automated
prognostics that use mathematical models to predict faults
and suggest appropriate maintenance actions. More advanced
prognostic tools such as predictive data analytics go beyond
physical models, crunching data in order to detect the
unexpected.
However, the data has to be collected from multiple players
and consolidated into a consistent form. This step is not
straightforward for airlines running operations at multiple
locations, and is even more challenging for the OEMs who have
to collect data from clients all over the world.
Data analytics is likely to evolve further, creating a multiplicative
effect throughout the industry as more and more data is
harmonised from multiple systems and more airline business
processes are aligned.
Airframe OEMs have joined engine makers in monitoring
aircraft performance. Airbus’s AIRcraft Maintenance ANalysis
(AIRMAN), used by more than 100 customers, constantly
monitors health and transmits faults or warning messages to
ground control. The tool offers rapid access to maintenance
documents and proposes troubleshooting steps prioritised
by likelihood of success. Airbus’s new Real-Time Health
Monitoring (AiRTHM) goes further, as systems on new
aircraft yield more parameters. The Aircraft Communications
Addressing and Reporting System (ACARS) enables Airbus to
collect and analyse data from remote locations in real time.
Boeing supports its commercial and defence aircraft with
health monitoring systems to optimise operations and collate
crucial data for R&D and reliability. It uses this data to offer
better services to fleet owners, improving MRO forecasting and
management through vertically integrated supply chain visibility
and defect management.
4
5. Shared Data Services
Once again, industry leaders are addressing analytics
requirements through collaborative approaches. The
Shared Data Services model delivers data support
services efficiently and effectively within a service-oriented
environment, enabling support functions to focus on
value-added activities. Shared Data Services provides an
ecosystem where data from the aircraft and the engine can
be combined on a single system platform (Figure 3). This
efficient, integrated data management system improves an
airline’s product health monitoring.
Rolls-Royce and Boeing have taken a lead here with a
collaborative service offering that provides fast, well-
informed advice to airlines. Data from Rolls-Royce engines
and Boeing aircraft is integrated to provide comprehensive
information and predictive capabilities. This helps airlines
maximise aircraft utilisation while pre-empting maintenance
operations and improving response times.
Shared Data Services can be configured to offer a range of
facilities like real-time monitoring, automated identification,
maintenance via smart devices and an optimised response
to emergency situations like “Aircraft on Ground” (AOG).
Engine health
management
Engine condition
monitoring
Retrofitted engine
parts monitoring
n Aircraft engine data
n Cruise performance data
n In-flight faults
n The shared data services centre provides airlines
with better information to improve the speed and
quality of decision-making
n Maintenance staff check in-flight aircraft for faults
n Ground staff prepare in advance to fix problems
recorded from the current flight
OEM’s web-based
health monitoring centre
Information transfer
Information transfer
Engine manufacturer’s
monitoring centre
Single platform
Airline operator Airline maintenance staff
Integrated
data source
Real -time
fault management
Performance
monitoring
Customer
alerting and analysis
Figure 3: Shared Data Services
Aerospace & Defence the way we see it
5
6. Excellent customer experience
In-flight experience: Leading airlines are collaborating
with OEMs and MROs to develop cloud-based on-board
infotainment solutions which can also share offers and
membership rewards with customers.
Similarly, some OEMs are providing online services to aircraft
operators and their flight crews, maintenance personnel and
aviation professionals. A secure portal captures and tracks
technical requests and shares information such as technical
documentation, maintenance and fleet performance data, and
training programmes with operators.
In the near future, more such mechanisms will emerge to
enhance customer experience and share information with
partners.
Lufthansa Technik has developed its CloudStream social
content website in conjunction with Panasonic Avionics and
Deutsche Telekom to launch FlyNet.
Airbus has launched the AirbusWorld portal to improve
customer digital experience by providing a user-friendly
platform with service integration, data aggregation and
performance monitoring.
Social media tools: These help companies both to
communicate with stakeholders about initiatives such as CSR,
and also to listen to customers proactively in order to provide
a personalised experience. While major players in aerospace
have embraced social media to the extent of distributing
marketing information via Facebook, Twitter, Google+ and
blogs, the industry has yet to evolve applications or solutions
on a par with (say) automotive and retail. This means there is
a huge opportunity for airlines and their partners to innovate
products that capture customer behaviour patterns and
insights.
Boeing’s primary social media platform, boeing.com, carries
stories about people within Boeing and highlights the
company’s customer-oriented environment. By contrast, the
FAST (Flight, Airworthiness, Support and Technology) magazine
for Airbus customers and partners focuses on technical
aspects.
The winners in tomorrow’s aerospace industry will
be those that understand the opportunities, have
the right strategies and operating models, and
use the right technologies to implement them.
Customers are paying more and more attention
to service, and leading companies are innovating
through collaborative, service-centric business
models. Can you afford to miss the plane?
For over two decades, Capgemini has partnered
with leading aerospace operators, MROs, OEMs,
suppliers and technology companies, enabling
them to optimise operations and deliver services
at the highest levels of excellence. We have a
range of offerings to help aerospace companies
increase service revenues and optimise service
profits through innovative strategies, new
operating models and customised solutions.
As a leader in the digital marketplace, with
extensive client experience in both operations
and maintenance, we are the partner of choice to
help you put service at the heart of your business
– right across the value chain to the consumer.
Through our deep understanding of the three
drivers outlined above, our unique customised
offerings and our experience in developing
solutions, we can help you excel in the service
areas that are important to you. You will gain
competitive advantage in a crowded market
by setting new industry standards while others
struggle to catch up.
6
How Capgemini can help