Ann-Michelle Warrener has over 20 years of experience in banking, finance and customer service roles. She currently works as a Specialist Loans Assistant at Auswide Bank, where her responsibilities include processing loans, responding to enquiries, and achieving sales targets. Previously, she held roles as a Member Services Officer at Lifeplan Funds Management, Assistant Manager at a seafood restaurant, and Senior CSO/Relief Branch Manager at Bank SA. She has extensive training in banking, finance, compliance and business administration.

1. Ann-Michelle Warrener
8 Gungurru Crescent, Kuraby QLD 4112  0417 809 216
amwarrener@gmail.com
Curriculum
Vitae

2. EMPLOYMENT HISTORY
April 2010 – current AUSWIDE BANK
(formally WIDE BAY AUSTRALIA LTD)
Specialist Loans Assistant
Responsibilities included:
 To assist the Relationship Manager
Specialist Sales to achieve their
targets.
 To process loans effectively and
efficiently from application stage to
settlement and onboarding.
 Responding to internal and external
enquiries in a timely manner.
 To work as an efficient team
member, participate in problem
solving initiatives and innovation to
enhance the organisations
capabilities.
 To strive to complete assigned tasks
and duties accurately, completely
and by designated deadlines.
 Performing general administrative
duties
 To work co-operatively with other
personnel and external partners to
achieve the company’s objectives,
assigned tasks and duties.
 To be an active participant in all
Branch activities.
 Third Party Products
o Insurance/General/MRI/LMI
o Credit Cards
Achievements:
 Employee of month – March 2011
 Insurance sales award Q4 2012/14

3. June 2004 – January 2010 LIFEPLAN FUNDS MANAGEMENT
Member Services Officer
Responsibilities included:
 Product and Service Delivery
 Cashiering
 Loan Documentation
 Account Processing
 Cross Selling
 Delivering a high standard of member service.
 Be prepared to accept duties and responsibilities
and contribute to the overall day-to
day operations of the branch
 Be prepared to work with limited supervision.
 Apply sound organisational and time
management skills handling competing priorities
 Assisting with reception and switchboard
management, receiving in‐coming telephone
calls and/ or announce telephone calls to
receiver, take messages and greeting guests.
 Providing effective and timely administration
assistance to the Corporate Services Team which
includes Marketing & Events, IT, Finance,
Human Resources, and Administration &
Governance in the delivery of key services as
required.

4. May 2003 – Jan 2004 SEAFOOD ON CULLEN – DARWIN
Assistant Manager
Responsibilities included:
 Work with chefs and other personnel to plan
menus that are flavorful and popular with
customers.
 Work with chefs for efficient provisioning and
purchasing of supplies.
 Estimate food and beverage costs.
 Supervise portion control and quantities of
preparation to minimize waste.
 Perform frequent checks to ensure consistent
high quality of preparation and service
 Supervise operation of bar to maximize
profitability, minimize legal liability, and
conform to alcoholic beverage regulations.
 Work with other management personnel to plan
marketing, advertising, and any special
restaurant functions.
 Direct hiring, training, and scheduling of food
service personnel.
 Investigate and resolve complaints concerning
food quality and service.
 Enforce sanitary practices for food handling,
general cleanliness, and maintenance of kitchen
and dining areas.
 Comply with all health and safety regulations.
 Review and monitor, with bookkeeper or other
financial personnel, expenditures to ensure that
they conform to budget limitations. Work to
improve performance.
 Perform other duties as assigned by
management.

5. March 1994 – October 2002 BANK SA (multiple branches)
Senior CSO/Relief Branch Manager
Responsibilities included:
 Meeting and greeting clients via phone, email
and face-to-face
 Relieving Branch Managers on holidays
 Assisting and performing data management
 Performing general administrative duties
 Customer Service
o Handling of cash
o Training and supervision of staff
o Telephone canvassing
o Ensuring customer awareness of product
availability
o ATM balancing
SKILLS & ATTRIBUTES
 Excellent communication and people skills
 Microsoft Outlook/Office
 Display a high degree of flexibility, with the
ability to adapt readily to change
 Proven high level of customer service
 Good supervisory and training skills
 Display a high work ethic
 Enjoy working as a contributing member with a
team
 Prepared to act in an autonomous role
 Good time-management and organisational skills
 Possess effective problem-solving and
negotiation skills
 Prepared to work hard in order to achieve desired
outcomes
 Comprehensive knowledge of banking and travel
packages

6. EDUCATION & TRAINING
Jan 1 – Mar 16 2005 PS146 ACCREDITED COMPLIANCE TRAINING
SPEAKMAN & ASSOC PTY LTD
Subjects
 Provide advice in Managed Investments
 Determine client requirements and expectations
 Provide appropriate and timely information and
advice to clients
 Conduct research to support recommendations
 Record and implement client instructions
 Comply with regulations
 Establish client relationships and analyse needs
 Develop, present and negotiate solutions
Feb 5 –Apr 11 2003
 Intro to Pharmacy
The Pharmacy Guild of Australia
o Introduction to products and services
o Basic prescription procedures
o Promoting the pharmacy image
o Serving the customer
o Processing sales transactions
 CERTIFICATE 111 IN BUSINESS
SPEAKMAN & ASSOC PTY LTD
o Information Handling/Communication
o Enterprise Technology
o Organisational / Team
o Finance
 CLERICAL PROCESSING (OFFICE ADMIN)
 CONSUMER CREDIT AWARENESS COURSE
 DOMESTIC FARES AND TICKETING AUST
AIRLINES
 FARES AND TICKETING 1 & 11 QANTAS
 OCCUPATION LITERACY AND NUMERACY
 RECEPTIONIST TRAINING
 ST JOHN SENIOR FIRST AID CERTIFICATE

7. VOLUNTARY WORK
 Warrigal Road State School
o packaging of book packs
o canteen
o in-class numeracy/literacy assistance
 Souths United Soccer Club – U12/14 Girls team
manager
REFEREES
Janelle Walsh Regional Manager – Auswide Bank Ltd
Bus: 0448 006 715
Mob: 0402 253 590
Jwalsh@auswide.bank.com.au
Kim Deer Hands –On-Care Coordinator – Red Cross
Mob: 0411 874 577
kdeer@redcross.org.au
Leanne Dawe Teacher Aid – Warrigal Road State School
Home: 07 3423 0382
Mob: 0412 752 940
May Tan Senior Loans/Third Party Consultant – Auswide Bank
Ltd
Bus: 07 5656 5200
Mob: 0400 336 022
mtan@auswidebank.com.au