•A highly accomplished professional with over 2 decades of unique and extensive experience in Business Process Management, Process Re-engineering, Consulting, Transformation and Transitioning processes across the 5 Continents
•Extensive experience in designing, establishing and sustaining Shared Services Canters (Global Business Solutions) right from strategy formulation to implementation
Professional with 9 years of domain experience in automotive industry, expertise in Project Management, Customer management, Estimation, Costing, Feasibility study and DPR.
enior Consultant: Operational Excellence, Certfied Trainer and Coach : Project management, Lean Managment and Six Sigma, Agile Business.
Encien Dierecteur genneral dans plusieurs entreprise, certifié PMP, Master Black Belt Sigma, Change managment, ISO Project managment Lead Auditor.
Professional with 9 years of domain experience in automotive industry, expertise in Project Management, Customer management, Estimation, Costing, Feasibility study and DPR.
enior Consultant: Operational Excellence, Certfied Trainer and Coach : Project management, Lean Managment and Six Sigma, Agile Business.
Encien Dierecteur genneral dans plusieurs entreprise, certifié PMP, Master Black Belt Sigma, Change managment, ISO Project managment Lead Auditor.
SENIOR PROFESSIONAL- With proven work exp of 12+yrs in
Banking Operations, Project Management, Marketing, Business Development.
A commited and a focused professional with proficiency in running successful method-oriented operations and taking initiatives for business excellence through process improvement.
SENIOR PROFESSIONAL
Banking Operations | Project Management | Marketing | Business Development
A commited and a focused professional with proficiency in running successful method-oriented operations and taking initiatives for business excellence through process improvement
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
1. DINESH JAIN
Mobile No.: +27837801406
E-Mail: dineshjain0708@gmail.com
SKILL SET
Leadership:
Corporate Strategy
P&L Accountability
Strategic Alliances
Business Excellence
Functional:
Operations Management
Program Management
Business Process Re-engineering
Rebadging
Six Sigma and Lean
Cost / Resource Optimization
Business/ Financial Analysis
Financial Management & Compliance
Team Management
Top Management Professional
| Operational Excellence | Consulting & Transformation |
P r o f i l e S n a p s h o t
A highly accomplished professional with over 2 decades of
unique and extensive experience in Business Process Management,
Process Re-engineering, Consulting, Transformation and
Transitioning processes across the 5 Continents
Extensive experience in designing, establishing and sustaining
SharedServices Canters (Global Business Solutions) right from
strategy formulation to implementation
Presently associated with GENPACT, South Africa as Assistant
Vice President- Process Consulting & Transformation
A strategist cum implementer with recognized proficiency in
spearheading business to accomplish corporate goals successfully
A visionary with verifiable year after year success in delivering
high-end projects with rich experience in Operational Excellence,
Program Management, leading transformation initiatives,
driving Change Management
Conceive & execute financial strategies – drive corporate growth,
profitability and value
Effective and accountable in high-profile executive roles:
Overcoming complex business challenges and making high-stakes
decisions using experience-backed judgment, strong work ethics
and irreproachable integrity
Respect and leverage human capital – motivate, mentor and
lead talented professionals: Live the culture and lead by example.
Direct productive cross functional teams using interactive and
motivational leadership that spurs people to willingly give 100%
effort and loyalty
N o t a b l e A c c o m p l i s h m e n t s A c r o s s t h e C a r e e r
GENPACT, Johannesburg, South Africa
SuccessfullyestablishedNewSharedServiceDeliveryCentresatJohannesburg (South Africa) & Nairobi (Kenya)
Managed several Transitions, rebadged and change management projects across multiple locations in
South Africa
Spearheaded multiple transitions from African countries (Kenya, Tanzania and Nigeria) to the Kenya based
Shared Service Centre delivery centers
Delivered projects with open ends to facilitate future extension of other domains through seamless planning
Developed capabilities within local region through succession planning and sustainability
Established & maintained strong client relationships to enhance the Best Net Promoter Score across projects
Led the extension of a Captive Shared Service Centre for a large telecommunication giant’s; spearheaded its
process consulting
2. GENPACT, New Delhi, India
Worked in the capacity of Service Delivery Leader for a Global
Fortune 500 Client (Revenue $20 Billion); spearheaded the North
America and Europe regions; Finance & Accounts operations
(Record to Report)
Owned business operations in the assigned region with
accountability of profitability; strategising the long term as well as
short term business plans to ensure maximum profitability
Drove cost optimization and EBIT enhancement through
appropriate resource band mix and optimum floor/shift capacity
Partner with client in driving key strategic initiatives such as ‘End
to End Fixed Assets process transformation’ and
‘Management Reporting close process accelerations’
Implemented Six Sigma and Lean projects to enhance
the process efficiency which resulted in 15%
productivity benefit to the client
Managed a large team of professionals including Middle
and Senior level managers; formulated succession
planning by developing capabilities within the team
Pivotal in augmenting NPS (Net Promoter Score) from
7% to over 40% by establishing, maintaining and
fostering strong client relationships
Successfullyledthebusinessimpactandgeneratedover100
lean ideas, resulting in WOW experiences for the client
WIPRO, New Delhi, India
Singlehandedly audited transition criteria; played a key role in re-designing and implementing the local
transition methodology; ensured strict adherence to the Transition Methodology
Spearheaded the complex F&A transitions for various clients spread in different geographies such as North
America, UK, Belgium, Finland, Canada and Brazil
Identified areas of improvement in the process and implemented various techniques to enhance
productivity & profitability
Extendedsupervisiontothetransitioning of processes; eliminated unnecessary procedures to ensure efficient
functioning of the process; implemented new updates and procedure changes; ensured uniformity in process
understanding at the organization’s end
Led a large team of Sr. Transition Managers and Transition leads
GENPACT, New Delhi, India
Led transitioning of high-end processes including financial reporting, general accounting, inter-company,
fixed assets, bank reconciliations for a large pharmaceutical organization from US Shared Service Centre
and consumer packages goods (FMCG) major from Europe Shared Service Centre
Merit of on-time delivery of processes such as cash application, reconciliations, operating expenses and
closing process for various GE Capital Consumer Finance businesses (Taiwan, UK and Ireland) and GE
Capital Corporate (USA)
Directed a ‘Account Receivables’ team involved in the Wing 2 Wing-Invoice to Collect operation along with
book close, reporting and Revenue Recognition for all sites of GENPACT, India
O r g a n i z a t i o n a l E x p e r i e n c e
Since May’13: GENPACT, Johannesburg and Cape Town as Assistant Vice President- Process Consulting &
Transformation Services
3. Jun’11 –Apr’13: GENPACT, Johannesburg, South Africa as Assistant Vice President – Transition Leader
Jun’09 –May’11: GENPACT, Delhi as Assistant Vice President – Operations Leader
Sep’07 - May’09: WIPRO, Delhi as Associate Vice President – Transition Leader
Key Result Areas:
Presently working in the capacity of Program Manager leading the transformation program with one of the
Largest Insurance and Financial Service group
Handling end to end management of multiple projects from conceptualisation and visualisation to
requirement mapping and final execution of projects
Monitoring progress of the project as per schedule / budgets, and ensuring timely completion and delivery
of the project to the client
Supervising process transformation initiatives; removing
unnecessaryproceduresinprocessforefficientfunctioning;
ensuring uniformity in the process understanding at the
organization’s end; implementing new updates and
procedure changes
Managing resource allocations and setting up
communication channels across various horizons of
organisation structure
Overseeing complete business operations in the assigned
domain with accountability of profitability; strategising
the long term as well as short term business plans to
ensure maximum profitability
Creating & sustaining a dynamic environment that
fosters development opportunities & motivates high
performance amongst team members; imparting
continuous on-job training to accomplish greater
operational efficiency
P r e v i o u s E x p e r i e n c e
Sep’99 -Aug’07:GENPACT,Delhi andHyderabad as Manager-TransitionandOperations
Apr’99-Sep’99:TimexWatchesLimited, Delhi as Accounts Executive- NorthernIndia
Jul’94-Jan’99:Pankaj Exports,Delhi asExecutive - HighFashionExports Fabrics Division
A c a d e m i c D e t a i l s
1998 ICWA from Institute of Cost and Works Accountants of India, New Delhi, India
1993 B.Com. (Hons.) from Hans Raj College, Delhi University, India
T r a i n i n g s & W o r k s h o p
Attended training on:
o DMAIC Methodology- Green Belt Training for Quality Vision
o Lean Methodology for driving Process Improvement
o Transition Toolkits for migration of process and people
o Agile Methodology- Scrum Master Training
Participated in a Controllership Workshop on Assessment of Business Risk and Control Environment
P e r s o n a l D e t a i l s
Date of Birth: 2nd August 1973
Present Address: Cape Town, South Africa