1. SAGAR S KULKARNI
Kulkarni.sagar@hotmail.com ; +91 989 237 0555.
Summary
An experience leader in leading complex consulting and technology implementation engagements, addressing strategic
business and operational needs, which generate significant savings, revenue generation with improved customer
satisfaction rating and overall business.
Proficient in technology adoption, providing collaborating governance models to deliver cost.
Advanced through roles by generating cohesive team building and development worldwide, delivering strategic
implementation of high-profile initiatives for international corporate clients in Asia Pac, Canada, USA, and Europe.
Ensured best practices, techniques, and tools for planning, execution, ongoing milestone / deliverable tracking,
communication and key performance metrics are maintained for projects and service delivery.
Areas of Expertise
Program and Project Management Transition Management  Service Delivery Management  Operations
Management Project Leadership InterfaceProject Management Office Creation  Process & Performance
EnhancementInterdepartmental Liaison & Negotiation  Systems Consolidation & Migration Application
Development and Enhancement  People Management.
Professional Experience
Mphasis Ltd – Sr.Project Management Lead, since 30th May 2011 till date
Transition Manager November 2015 , Oil Industry
 Responsible for Transition of Services in a capacity of 350 + Staff , which includes Wintel, UNIX, Storage,
Database, Project services and service desk.
 As a Transition Manager responsible for planning, maintaining, managing and developing Plan and Implement in
accordance with relevant legislation, policies, guidance and procedures.
 Responsible for getting sign-offs and communicating the approved SLA requirements. Successfully coordinated
and managed the smooth knowledge transfer between onsite and offshore resources.
 Monitor and record the performance of team members during the transition phase and provide feedback on
the same to improve performance.
 Responsible for developing and maintaining knowledge management portal using MS Share Point.
 Responsible to capture the lesson learnt and thereby implement best practices & process improvement
initiatives to enhance quality of project deliverables.
 Responsible to move project into steady state operations after successful KT, parallel run and warranty phase.
Project Manager July 2015 to November 2015, Banking and Financial Services
 Travelled to Singapore for migration of 4500 users from lotus Notes to Microsoft exchange; which was
completed in a time stamp of 2 month.
 Lead the team (In-house + Vendor) to complete the successful UAT and turnover Production.
 Single point of Contact for Turnover to Production and Post- Migration End user’s issues.
 Developed plan and milestones to achieve the project timeline.
 Created Pre and Post Migration related documents and performed the operational Management duties.
 Identified and resolved risks that could have impacted the program.
Program Manager & Service Delivery Manager May 2011 to June 2015, Health Care Services
 Delivered projects of $10M + value across Health Care and Banking Services.
 Oversaw, in a PMO role a core team of 6 PMs, delivering 8-10 medium/high complexity projects per month
achieving additional revenues
 Creation and implementation of a mature global PMO model covering average of 30 Projects Monthly.
 Managing and mentoring cross-functional and cross-organization teams geographically distributed in Asia Pac,
Canada, USA, Europe and Latin America.
 Responsible for both tactical and strategic strategies, leading overall consulting engagements to ensure that all
scope, time, budget and quality expectations are met
 Leading the management team and ensuring timely information is been communicated.
 Liaising with business partners to manage projects, related commercials and technical resources.

2.  Provide professional leadership for staff within transition and Project, supporting them to have the appropriate
tools to carry out their role and responsibilities.
 Facilitating training sessions and conducting appraisals to motivate staff achieve the organizational goals.
Notable Successes & Achievements:
 Implemented the innovative “TRIAGE” model of collaborative project analysis that enabled the reduction of
project delivery costing errors and increased revenue realization.
 Implemented the Project Financial Control tool and process that consolidates and centralizes all project
price/cost components to enable the effective management of finances for multiple management levels; Which
has helped managed project ranging from 1-20 Million dollars.
 Maintained profit Margin about 40 % and above for all Projects and Programs.
 Steered efforts for retaining over 95% of the resources and improving the profit margins by 10%.
 Successfully delivered excellent client services and improved the customer satisfaction rating from 3.4 to 5.5
 Acquired additional business worth $1 M.
 Received the “The Summit Individual Award” in December 2012, April 2013, January 2015 and August 2015 in
recognition for overall outstanding leadership on the account resulting business Growth and revenue.
 Received the Recognition under Living HP Values FY13” in recognition of service delivery and contribution to
the account.
IBM India Pvt Ltd - Pune. Project Manager Service Delivery, 8th October 2007 till 20th May 2011.
Project Manager – Service Delivery June 2010 – May 2011, Telecom and Financial Services
 Accountable for Data Centre operations, service desk operations and People Management.
 Responsible for delivery of services described in the SOW.
 Ensuring the Infrastructure uptime as per defined SLA.
 Incident & Problem Management and Formulate change Management on 24*7 bases.
 Managed and created new Operation Management documentation consisting of new processes and procedures
for change, capacity, configuration, release, security and service monitoring to support the consolidated
development, test, quality assurance and production environments.
 Ensuring the Infrastructure uptime as per defined SLA. Incident & Problem Management and Formulate change
Management as on when required. Incident, Problem and Change Management
 Ensure Security implementation & Controls. Managing end to end IT infrastructure aligned projects right from
initiation to close and Audits. Continuous improvement in work quality.
Project Manager – Service Delivery August 2009 – May 2010 Automobile and Manufacturing Services
 Responsible for delivery of services described in the SOW. Primary interface to client for all matters that can
affect the baseline, deliverables, schedule and cost of the services and project.
 Managing end to end IT infrastructure aligned projects right from initiation to close and Audits. Managing day
to day Data Centre operations, contact center operations, and People Management.
 Incident & Problem Management and Formulate change Management on 24*7 bases.
 Ensure Security implementation & Controls. Asset and Vendor management
 Conduct internal and external audits to review the adherence of the processes and Project.
 Provides Best practice as per requirement and with mutual understanding of all parties involved. Generation of
knowledge base articles for ongoing technical issues and documentation.
Sr. Shift Supervisor. October 2007 – July 2009. Banking & Wealth Management Services
 Responsible and accountable for Datacenter [24*7], service desk and end user management.
 Co-ordination with client support team and vendor team for various updates, implementation and activities and
for all Problem Analysts, including suppliers and external teams, to ensure to ensure timely resolution
 Provides best practice as per requirement and with mutual understanding of all parties involved.
 Generation of knowledge base articles for ongoing technical issues and documentation.
 Monitoring progress of project and team by conducting Weekly progress review of engineers and providing
feedback for continues improvements.
 Planned and led major consolidation. Established complete program tracking and control. Introduced
dashboards for rapid, accurate reports.
 Designed fast response project management communication tool and templates to align with business
objectives.
Notable Successes & Achievements:

3.  Established complete program tracking and control. Introduced dashboards for rapid, accurate reports.
 Achieved 35% average gross margin per project.
 Effectively ensured 99.99% compliance by meeting SLAs and KPIs by implementing
o Performance optimization for network and server on Quarterly basis
o Defining clear and concise roles and responsibilities with client and project team members
o Weekly & monthly review of defined SLA and monthly & quarterly review of KPI scores.
o Introducing and implementing service escalation SLA for team
o Designed fast response project management communication tool and templates to align with business.
 Training and team meeting lead to less and or zero attrition in the project for 2 Years.
 Received Performance award for Quarter-3 2010 in recognition in consistently achieving SLA.
Patni Computer System LTD - Mumbai, Sr.System Engineer, 8th November 2004 to 4th October 2007.
Team Leader November 2004 – October 2007 Technology and Product services.
 Travelled to US for Global L1 Storage support transition from US to India.
 Responsible to manage 24*5 support for L1 and 24*5 sustenance level support
 Assigned to EMC L1 CLARiiON Coverage and EMC MIDRANGE SUSTAINING Project to Provide effective global
engineering support for SAN, DAS Configuration for all CLARiiON products (from legacy to FC family to new
generation Hammer series) to protect and recover information during DU/DL outages.
 Verification and validation of the solutions and Perform Root cause analysis.
 Recommendation to prevent reoccurrence of the relevant events in future
 Single point of contact between team and Management to resolve project related issues.
 Monitoring progress of project and team by preparing Daily/Weekly/Monthly Reports.
 Documentation and creation of Knowledge base articles.
 Creation and Maintenance of DR site, successful replication of data & applications from all primary sites to the
DR site as per defined SLA’s.
Notable Successes & Achievements:
 Successfully managed Batch 2 transition of level 1 support from Onsite [US Boston] to Offshore [India].
 Selected to deliver presentations focused on customer technology and working with international project teams
 Best Team award for Year 2005 & 2006 and Recognition for Outstanding performance for year2006.
Sitel India ltd - Mumbai, Customer Service Professional, 2nd August 2004 to 1st November 2004
Microsource Information Systems – Technical Support Executive, 5th June 2000 to 13th September 2003.
EDUCATION
 Master in Business Studies, Pune University. Year 2011
 Post Graduate Diploma in Business Management, Pune University. Year 2010
 Diploma in Computer Engineering, Maharashtra State Board of Technical Education-Year 2000
 Higher Secondary School, Mumbai Board. Year .1997
 Matriculate, Mumbai Board. Year 1995.
CERTIFICATION
Project/Program management
 PMI-PMP, Year 2014.
 PRINCE2 Foundation & Practitioner. Year 2011.
 EXIN – ITIL®V3 . Year 2009.
 EXIN – ITIL®V2 . Year 2006.
Technical
 Microsoft - MCSA. Year 2009.
 Microsoft – MCP. Year 2005.
 EMC Storage - CLARiiON ICON 1&ICON 2 Training for Storage Area Network Technologies EMC. Year 2005.
 Cisco - CCNA. Year 2004.
Academic

4.  Maharashtra State Certificate in Information Technology. Year 2004.
 Advance Diploma in Computer Hardware and Maintenance. Year 2000.
For More Information View LinkedIn: -
https://in.linkedin.com/pub/sagar-kulkarni/37/878/48a