1. Effective and Accountable in High-profile Executive
Roles: Overcome complex business challenges and make
high-stakes decisions using experience-backed judgment,
strong work ethic and irreproachable integrity.
Corporate Strategy & Development Specialist:
Characterized as a visionary, strategist & tactician.
Consistent record of delivering results in growth, revenue,
operational performance, and profitability.
Consistently Deliver Mission-Critical Results: Driven by
a visceral “hard-wired” need to strategize and to innovate.
Gifted with the vision, determination, and skills needed for
high-level revenue-building strategies and tactics.
Strong Orientations in Operations: Participating in high
level operational initiatives, including process
reengineering & improvements, turnaround management,
and reorganization.
Respect and Leverage Human Capital: Motivating,
mentoring and leading talented professionals. Living the
culture and leading by example.
Customer Service
Project Coordination & Management
General Management
Marketing & Sales
Business Development
Techno-commercial Operations
Continual Improvements / Best Practices
New Initiatives / Cost Reduction
Training & Development
Key Account Management
Resource Planning
People Management
Strategic Planning & Management
CHETAN SHAH
Mobile: ++91 81289 95927 Land line: ++91 79 2688 0176 E-Mail: chetan_shah_92@yahoo.co.in
HIGH PERFORMANCE SENIOR MANAGEMENT EXECUTIVE
Customer Satisfaction / Project Management / Marketing & Sales / Estimation & Proposal / Rotating Equipment
Result-oriented, Motivated and Dynamic Manager with a flair for conceptualizing, developing and implementing innovative
practices for organizational improvement
Senior Management Professional with shining career of over 30 years in the engineering sector across Project
Management, Proposal Management, General Administration, Marketing & Sales, Business Development, Contract
Engineering and People Management.
Last assignment was with Ingersoll Rand (India) Ltd., Ahmedabad as Customer Experience Leader, India. A principal
executive ‘point of contact’ for the company accountable for ensuring that appropriate business strategies are in place
and are acted upon according to the priorities. Adept in ensuring sufficient human, financial, technological,
informational, and material resources are available for smooth implementation & achievement of goals.
Establishedlarge volume, high profit accounts with excellent levels of retention and loyalty. Successfully managed and mentored
cross-functional teams across assignments; delivered improvements in quality, market positioning and business growth. Adroit
in handling project operations involving resource planning, team building and co-ordination with internal / external
departments. Adept in ensuring sufficient human, financial, technological, informational, and material resources are available to
carry these out. Proficiency in managing the necessary business relationships, organizational structures & motivational schemes.
Effectivecommunicator& negotiator withstrong analytical, problem solving & organizational abilities.
 A Leader 
Lead from the front, set up world class processes, build trust in working relationships and create open & frank working
environment for teams thereby motivating teams to achieve consistently improving results.
 Decision Maker 
Convert organisation goal into execution plan, setting stretch goal for self and team by promoting innovations, supporting
changes and taking calculated risks to achieve targets.

2. DOMAIN EXPERTISE
 Pre-order Sales Support (Tender & Estimation) & post order project management for Air Compressors, Gas
compressors and Pumps & their accessories i.e. Rotating as well as static equipment (including pressure vessels, heat
exchangers etc.) for various Industry verticals namely Oil & Gas, Refinery & Petrochemical, Power generation, Metals
& Mining, Textile, Food & Beverages, Chemical & Fertilizer, Engineering & General Industries etc. (for domestic as well
as export market)
 Provide best experience to the customers
 Ownership of end to end order handling process
 Having proficiency in establishing new process/ new department / new business / new initiative etc. from
scratch
 Marketing of Capital Equipment and Aftermarket products
 All India Distribution Sales
 Technology transfer
Additional Highlights:
 Site Lead for SMARTransformation: Migrated business operating process viz. Mfg-pro to Oracle R-12:
o Bridged a gap between Business & SMART Teams
o Ensured timely availability of enough resources from business team to SMART team
o Actively participated in project progress & review meetings
o Minimized business disruptions
o Oracle R-12 went livesuccessfully from 8th April, 2013 and got stabilized within couple of months
 Product Rationalization & Cost Reduction - PS3I:(Reciprocating, high pressure compressors for PET
application)
o The project resulted into attaining four-fold increase in PS3I bookings (12# , US$ 800 K booked in just 8 months of
time during 2005)
o Successfully achieved 12% cost reduction, reduced variety, improved efficiency by 1% point and lead time
reduction
ORGANISATIONAL EXPERIENCE
Since Oct’83: Ingersoll Rand (India) Ltd., Ahmedabad, India
Currently designated as Customer Experience Leader
Joined Ingersoll Rand at Entry level position & shown exemplary performance due to which rose to top management
position & managing key responsibilities efficiently as well as deftly worked in various functions & businesses across
the tenure
Growth Path:
Oct’83-Oct’84 Apprentice Engineer - Machine shop
Nov’84-Mar’88 Design & Application Engineer - Gas Compressor Group
Apr’88-Mar’94 Engineer / Assistant Engineer - Product Support & Engineered Equipment Group
Apr’94-May’97 Marketing Executive / Senior Engineer - Pump Business Unit
Jun’97-Jun’99 Assistant Marketing Manager - Pump Business Unit
Jul’99-Apr’01 Manager - Marketing & Distributor Sales-Pumps, All India
May’01-Jul’03 Manager - Marketing & Parts Export, Aftermarket
Aug’03-Nov’06 Manager - Large Recip/ PBM Exports
Dec’06-Sept’08 Head - Customer Support Group & Large Recip. Exports
Oct’08-Feb’13 Head - Large Projects Team & Large Recip. Exports & OEM Business
Feb’13-April ‘14 Customer Experience Leader, India & Head – Large Projects Team
Highlights:
As Customer Experience Leader, India
 Played a key role in handling customer experience team of 22 members across Ahmedabad & Delhi locations covering
business worth INR 506 Crores (US$ 85 M); led the Large Project Team (LPT)
 Successfully devised, nurtured and developed "Customer Experience Organization" for Air & Tools businesses of IR
ITS India; set up overall operations in Feb’13 and by an end of year 2013, produced very good business results
 Efficiently & effectively achieved:
o Past Due Backlog (PDBL)- Air : 0.15 days against goal of 1.5 days for 2013 and actual of 3.8 days in 2012
o On Time Delivery (OTD) - Air: 95% against goal of 95% for 2013 and actual of 90% in 2012
o Customer Satisfaction Index (CSI) - Air: Touched 33.6% by end of 2013 against goal of 31.4% and actual of 26.2%
in 2012
o Employee Engagement (EE): Improved EE index of team by 5 points v/s goal of 2 points. 2013 result was 76
against 71 of 2012

3. As Head – Large Projects Team
 Instrumental in enhancing the capability of quoting complex jobs entailing consultant specifications, wide scope of
supply, nonstandard MBOs, etc. by 58% points in last 4 years
 Skillfully improved the conversion rate from 18% in 2008 to 32% in 2012 i.e., INR 122 crores order out of INR 373
crores quoted)
 Essayed a stellar role in enhancing / improving the:
o Effectiveness of project monitoring; reduced LD from 2.64% to 0% in span of 4 years
o Capability to execute large project jobs by 65 % reaching the level of INR 122 Crores in 2012 from INR 71 Crores
in 2008
o Site safety; Ingersoll Rand was ranked “High” on safety standards amongst 30+ local and foreign site contractors
by Vedanta – Jharsuguda
o Service level (On time delivery) to 100% for internal customers
o Customer (internal as well external) satisfaction – validated by VOC
 Deftly introduced 2 tier negotiation systems:
o Tier 1: Increased the probability of being L-1 in the tender
o Tier 2: Improvement in bottom line. Average 15% savings during project execution stage
As Head – Customer Support Group & Large Recip. Exports
 Significantly contributed in acquiring good result for Customer Support Group in short span of 1-1.5 years competitive
advantage for the business
As Manager – Large Recip. / PBM Exports
 Distinguished efforts in providing excellent sales & marketing support, which contributed 58% growth in revenue in
2006 for Large Recip. Export Business; bagged 3rd Quarter President’s Award for dramatic growth; this resulted in
ramping up the business level to US$ 5 M for the first time since year 2002
 Efficiently & effectively led “PS3I product rationalization and cost reduction” project; completed the assignment before
time line as well as achieved expected cost reduction (12%)
 Functioned as Facilitator for training Asia Pacific Sales Team; post training, booking of Asia pacific region saw 100%
growth compared to previous year in 2005
As Manager – Marketing & Parts Export
 Dexterously achieved 73% business growth in parts export business
 Steered initiatives towards conceptualizing & implementing new strategies namely “Service Camp”, “Customer Contact
Program” and “Cost Saver Parts Kits” all over India
 Successfully designed dedicated parts catalogues for the first time in Ingersoll Rand, India
As Manager – Marketing & Distributor Sales(Pumps)
 Played a crucial role in facilitating smooth technology transfer and launching of new pump models for hydrocarbon
process &chemical process industry in Indian market
 Conducted detailed market survey to find out pump market potential in India and generated short term as well as long
term strategies for IDP and IR
 Acquired 8% market share within a year of launching of new products
EDUCATION
Schooling : Sheth C.N. Vidyavihar, Ahmedabad
Bachelors in Engineering (Mechanical) in 1983 from R.E.C., Surat (Now NIT Surat) with Distinction marks
Professional Trainings:
 Project Management Mastery: IPS Inc., Singapore in 2005
 Aftermarket Skills: Ingersoll-Rand, Singapore in 2001
 Managerial Skills for Technical Personnel: NITIE, Mumbai in 1997
 Engineered Pumps: Ingersoll Dresser Pumps - U.K. , Italy and Austria for 6 Months in 1994
 Lead Assessor – ISO: 9000: P.E. Batlas of U.K. in 1993
 Standard Pumps: Ingersoll-Rand - U.S.A. for 2 months in 1990
PERSONAL DETAILS
Date of Birth: 9thFebruary, 1962
Address: 72, Narayandham, Opposite Palm Beach Bungalows, Thaltej-Hebatpur Road, Thaltej, Ahmedabad-
380059, India
Languages Known: English, Hindi and Gujarati